Henry Ford Health System Remote Access Support Details

Transcription

1 Henry Ford Health System Remote Access Support Details Last Updated: March 5 th, 2014 Access Disclaimer: This document assumes that you already have an ID to access the Henry Ford Health System (HFHS) network. If you do not have a HFHS user ID or your ID is lacking the needed access to sign-in to a particular portal, you will need to request access by contacting the Henry Ford Health System IT support desk at and opening an access request. Application Disclaimer: This document only details requirements to connect to remote access at Henry Ford Health System (HFHS). This document does NOT detail any of the other programs that may be needed in order to access specific applications within HFHS once successfully connected to remote access. Although, it is highly recommended that you have the Citrix Receiver application ( installed prior to using remote access. The mobile version of the citrix receiver can be downloaded via the Google Play store for Android devices or the Apple itunes store for iphone/ipad devices. If you have a Henry Ford Health System assigned laptop or desktop, you should have all of the applications needed in order to successfully connect to the Employee Portal.

2 1. Windows Device Support Details Windows OS Version Supported Windows 2000 Windows XP * (with Service Pack 3 required) (Until 4/8/2014) Windows XP 64-bit * (with Service Pack 2 required) (Until 4/8/2014) Windows 2003 Windows bit Windows Vista (with Service Pack 2 required) Windows Vista 64-bit (with Service Pack 2 required) Windows 2008 Windows 2008 R2 64-bit Windows 7 (with Service Pack 1 required) Windows 7 64-bit (with Service Pack 1 required) Windows 2012 Windows 8 Windows 8 64-bit Windows 8.1 Windows bit Windows Web Browsers Internet Explorer 6 & Older Internet Explorer 7 Internet Explorer 8 Internet Explorer 9 Internet Explorer 10 Internet Explorer 11 Firefox 3.0 & above Chrome Opera Host Checker & Pulse Support (with compatibility mode)

3 Windows Anti-Virus is required. The Requirements are having a supported Anti-Virus product that runs on Windows and virus definitions should not be older than 25 days old. Below is a subset of the supported Anti-Virus products for Windows. If there is a specific Anti-Virus version you have a question about and do not see it on the list, please open a ticket with the Henry Ford Health System IT support desk at and we can check to see if the Anti-Virus is supported or not. Windows Anti-Virus Support (Subset) 360 Antivirus (Versions 1.x and 3.x) ALYac (2.x) ALYac Internet Security (2.x) AOL Safety and Security Center Virus Protection (Versions 1.x, 2.x, 102.x, and 210.x) avast! Antivirus (most versions) AVG Anti-Virus (Versions 7.x, 8.x, 9.x, 10.x, 2012.x, 2013.x, and 2014.x) AVG Anti-Virus Free (Versions 6.x, 7.x, 8.x, 9.x, 10.x, 2012.x, 2013.x, and 2014.x) AVG CloudCare Antivirus (2013.x) AVG Internet Security (Versions 2012.x, 2013.x, and 2014.x) AVG Premium Security (Versions 2013.x and 2014.x) Active Virus Shield (6.x) Ad-Aware (Versions 8.x and 10.x) Ad-Aware Pro Internet Security [AntiVirus] (Versions 8.x and 9.x) Ad-Aware Total Security [AntiVirus] (21.x) Advanced SystemCare with Antivirus (5.x) Aliant Business Security Suite Anti-Virus (Versions 6.x and 7.x) Aluria Security Center AntiVirus (1.x) ArcaVir Antivirus (Versions 11.x and 12.x) ArcaVir Internet Security (Versions 11.x and 12.x) BitDefender Free Edition (Versions 8.x and 9.x) BitDefender Professional Plus (Versions 8.x and 9.x) BitDefender Standard (Versions 8.x and 9.x) BitDefender Antivirus (multiple versions) CA Anti-Virus (Versions 8.x, 9.x and 10.x) CA Anti-Virus Plus (Versions 2.x and 3.x) CA Anti-Virus Plus (3.x) CA Total Defense (12.x) CA etrust Antivirus (7.x) CA etrust Internet Security Suite AntiVirus (7.x) CA etrustitm Agent (8.x) Check Point Endpoint Security Antivirus (Versions 7.x and 8.x) Check Point Secure Access Antivirus (7.x) Cisco Security Agent (6.x) ESET Endpoint Antivirus (5.x) ESET Endpoint Security (5.x) ESET NOD32 Antivirus (Versions 3.x, 4.x, 5.x, 6.x and 7.x) ESET Smart Security (Versions 3.x, 4.x, 5.x, 6.x, and 7.x) EarthLink Protection Control Center (10.x) EarthLink Protection Control Center AntiVirus (Versions 1.x, 2.x, 3.x and 7.x) F-Secure Anti-Virus (Versions 5.x, 6.x, 7.x, 8.x, 9.x, 10.x, and 12.x)

4 Windows Anti-Virus Support (Subset - Continued) F-Secure Client Security (Versions 9.x, 10.x, and 11.x) F-Secure Internet Security (Versions 6.x, 7.x, 8.x, 9.x, 10.x, and 11.x) K7 Total Security (Versions 10.x, 11.x, 12.x, and 13.x) Kaspersky Anti-Virus (most versions) McAfee VirusScan (most versions) Micropoint Proactive Defense (Versions 1.x and 2.x) Microsoft Forefront Client Security (1.5.x) Microsoft Forefront Endpoint Protection 2010 (2.x) Microsoft Security Essentials (Versions 1.x, 2.x, and 4.x) Norton AntiVirus (most versions) Panda Antivirus (most versions) Sophos Anti-Virus (most versions) Symantec AntiVirus (most versions) Trend Micro AntiVirus (most versions) Windows Defender (4.x) Windows Intune Endpoint Protection (2.x) Windows Intune Malware Protection [Antivirus] (1.x) Windows Live OneCare (1.5.x) Windows Live OneCare (Versions 1.x and 2.x) ZoneAlarm Anti-virus (most versions)

5 2. Apple Macintosh Device Support Details Apple Mac OS Version Mac OS X 10.5.x and Below Mac OS X 10.6.x "Snow Leopard" Max OS X 10.7.x "Lion" Mac OS X 10.8.x "Mountain Lion" Mac OS X 10.9.x "Mavericks" Host Checker & Pulse Support Apple Mac Web Browsers Safari 4.0 and below Safari 5.1 Safari 6.0 Safari 7.0 Firefox 3.0 & above Chrome Opera Host Checker & Pulse Support Not Yet Supported Mac Anti-Virus is required. The Requirements are having a supported Anti-Virus product that runs on Apple Macintosh and virus definitions should not be older than 25 days old. Below are the supported Anti-Virus products for Apple Macintosh.

6 Apple Mac Anti-Virus Support Avira Mac Security (1.x) Avira Mac Security (2.x) BitDefender (1.x) BitDefender (2.x) Dr.Web for Mac (6.x) ESET Cybersecurity (4.x) ESET Cybersecurity (5.x) ESET Cybersecurity Pro (5.x) ESET NOD32 Antivirus (4.x) Kaspersky Anti-Virus (8.x) McAfee Anti-malware (1.x) McAfee Endpoint Protection for Mac (2.x) McAfee Security (1.x) Norton Antivirus (10.x) Norton Antivirus (11.x) Norton Antivirus (9.x) Sophos Anti-Virus (7.x) Sophos Anti-Virus (8.x) Sophos Anti-Virus (9.x) Symantec Antivirus (10.x) Symantec Endpoint Protection (11.x) Symantec Endpoint Protection (12.x) Symantec Endpoint Protection (12.1.x) System Center Endpoint Protection for Mac (4.x) Trend Micro Security for Mac (2.x) Trend Micro Security for Macintosh (1.x) Trend Micro Security for Macintosh (3.x) Trend Micro Titanium Internet Security for Mac (2.x) Trend Micro Titanium Internet Security for Mac (3.x) Trend Smart Surfing (1.x) VirusBarrier (10.7.x) VirusBarrier X6 (10.6.x) VirusScan (8.5.x) VirusScan (8.6.x) avast! Free Antivirus (7.x) avast! Free Antivirus (8.x) etrust ITM Agent (8.x) iantivirus (1.x)

7 3. Android Support Details Android Version Eclair ( ) Froyo ( ) Gingerbread ( ) Honeycomb ( ) Ice Cream Sandwich ( ) Jelly Bean ( ) KitKat (4.4) Supported In order to connect to remote access using an Android device (phone or tablet), you will first need to download the Junos Pulse client and Citrix Receiver client from the Google Play App store (these are free apps). Once installed, you can then put in the name of the portal that you want to connect to in the Junos Pulse client. The Employee Portal name is: HFHS Employee Portal:

8 4. Apple ipad/iphone Support Details Apple ios Version ios 4 ios 5 ios 6 IOS 7 Pulse Support In order to connect to remote access using an Apple ipad or iphone, you will first need to download the Junos Pulse client and Citrix Receiver client from the Apple itunes store (these are free apps). Once installed, you can then put in the name of the portal that you want to connect to in the Junos Pulse client. The Employee Portal name is: HFHS Employee Portal: