CCC Technical Requirements. Updated: June 2016

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2 This document supersedes ALL previous Technical Requirements documents and is typically updated every quarter. Please discard all outdated documents and forms. Important! 1. These Hardware and Operating System requirements are enforced for all of the CCC products listed within this document. 2. CCC will not be responsible for problems caused by installing CCC software on incompatible operating systems or on hardware that does not meet the minimum technical requirements All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 2

3 Table of Contents LEGAL INFORMATION... 4 CCC SOFTWARE: GENERAL SYSTEM RECOMMENDATIONS... 5 CCC ONE: TECHNICAL REQUIREMENTS... 6 CCC ONE TOTAL REPAIR PLATFORM... 6 CCC ONE TOTAL CLAIMS SOLUTION... 6 CCC ONE APPRAISAL PLATFORM... 6 CCC ONE COMP-EST... 6 CCC PORTAL APPLICATIONS: TECHNICAL REQUIREMENTS... 9 CCC ONE WORKFLOW CLAIMS MANAGEMENT... 9 CCC ONE WORKFLOW APPRAISER MANAGEMENT... 9 CCC ONE WORKFLOW REPAIR MANAGEMENT... 9 CCC ONE WORKFLOW CLAIMS MANAGEMENT OPEN REVIEW... 9 CCC ONE WORKFLOW CLAIMS MANAGEMENT SCHEDULING... 9 CCC ONE WORKFLOW AUDIT... 9 CCC ONE WORKFLOW REINSPECTION... 9 CCC ONE VALUATION... 9 CCC ONE VALUATION PPV TITLE HISTORY... 9 CCC ONE ESTIMATE REVIEW... 9 CCC ONE ESTIMATE SHARE... 9 CCC ONE PREDICTIVE SOLUTIONS... 9 CCC PROCESSCLAIMS CLAIMSPORT... 9 CCC ONE ANALYTICS... 9 CCC ONE SCHEDULING... 9 CCC ONE UPDATEPLUS... 9 CCC ONE PAYMENT STATUS... 9 CCC ONE CONNECT... 9 CCC SUPPLEMENTAL APPLICATIONS: TECHNICAL REQUIREMENTS CCC ONE WORKFLOW REINSPECTION CCC DESKTOP CLIENT: O UPLOAD MANAGER O DOWNLOAD MANAGER UNSUPPORTED PRODUCTS All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 3

4 Legal Information 2016 CCC Information Services Inc. All rights reserved. CCC and the CCC logo are registered service marks; CCC ONE is a registered trademark of CCC Information Services Inc. CCC ONE Total Repair Platform CCC ONE Total Claims Solution CCC ONE Appraisal Platform CCC ONE Comp-Est CCC ONE Estimating Advisor CCC ONE Workflow Audit CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow Claims Management Open Review CCC ONE Workflow Claims Management Scheduling CCC ONE Workflow Reinspection CCC ONE Valuation CCC ONE Valuation PPV Title History CCC ONE Estimate Review CCC ONE Estimate Share CCC ONE Predictive Solutions, Predictive Review, FNOL, Method of Inspection CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Scheduling CCC ONE UpdatePlus CCC ONE Estimating VIN Report CCC ONE Payment Status CCC ONE Connect Active Mobility Client Upload Manager Client Download Manager All brand names and product names used in this document are the trademarks, registered trademarks, or trade names of their respective holders All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 4

5 CCC Software: General System ommendations The following General System ommendations are listed for quick reference purposes and apply to workstation or standalone systems only. If your system meets or exceeds these requirements, you can adequately run most CCC software applications. Please consult the appropriate section for further details on your particular CCC software application. Processor RAM Hard Disk Free Space ommended Operating System(s) and Service Packs ommended Web Browser DVD/CD Drive Display Monitor Ports Printer Internet connection Mouse Sound Card 2.2 GHz or faster multi core 3 GB or more 50 GB or more available and 30% or more of total capacity free Microsoft Windows 10 Microsoft Windows 8.x Microsoft Windows 7 SP1 Not all CCC Applications are fully compatible with Windows 7. Consult the appropriate section for details. Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Any high-quality drive capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) High-speed broadband (768k down / 384k up or faster) USB pointing device Windows-compatible sound card (For Help and Training only.) 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 5

6 CCC ONE: Technical Requirements For the following versions: Important! CCC ONE Total Repair Platform CCC ONE Total Claims Solution CCC ONE Appraisal Platform CCC ONE Comp-Est 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor RAM Hard Disk Free Space Disk Space Requirements Program Files Data and Cache 2.2 GHz or faster multi core 3.0 GHz single core -or- 1.8 GHz multi core Note: These measurements apply to Core Duo, i3, i5, i7, Haswell (and AMD equivalents) 3 GB or more 3 GB or more 50 GB or more available and 30% or more of total capacity free At least 10 GB available and 20% of total capacity free 500 MB 6 GB 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 6

7 Supported Operating System(s) and Service Packs Supported Web Browser(s) Operating Systems Microsoft Windows 10 Microsoft Windows 8.1 (x86 Platform only) Microsoft Windows 8 (x86 Platform only) Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows 2008 Server Microsoft Windows 2008 Server R2 Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Service Packs N/A N/A N/A SP1 SP1, SP2 SP2 SP1 Internet Connection High-speed broadband. 3.0M down or faster / 768k up or faster High-speed broadband. 768k down / 384k up Note: Some features and functionality may not perform as designed while in an impaired connectivity state (E.g. dropped wireless connection, extreme latency, etc...) DVD/CD Drive Display Card Display Monitor Ports Printer Mouse Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as required for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) Any USB pointing device 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 7

8 Backup Camera Scanner Sound Card Pen Input Device Windows compatible backup device. Not required but recommended. (CCC ONE Total Claims Solution only) A digital camera that supports any of the following formats:.jpg,.gif, or.bmp. Must be Windows Image Acquisition (WIA) compliant Windows-compatible sound card (For Help and Training only.) Touch screen recommended for portable systems Special Requirements Total Loss and other Reports Adobe Reader version or greater 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 8

9 CCC Portal Applications: Technical Requirements For the following applications: Note CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow Claims Management Open Review CCC ONE Workflow Claims Management Scheduling CCC ONE Workflow Audit CCC ONE Workflow Reinspection CCC ONE Valuation CCC ONE Valuation PPV Title History CCC ONE Estimate Review CCC ONE Estimate Share CCC ONE Predictive Solutions CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Scheduling CCC ONE UpdatePlus CCC ONE Payment Status CCC ONE Connect CCC Portal hours of operation are: Monday thru Saturday 5am to 11:00pm and Sunday 7am to 11:00pm CST Important! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor RAM Hard Disk Drive Internet Connection 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 2 GB or more 2 GB or more 100 GB or larger 20 GB High-speed broadband. 768k down or faster / 384k up or faster 56k Dial-up 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 9

10 Supported Operating System(s) and Service Packs Operating Systems Microsoft Windows 10 Microsoft Windows 8.x Microsoft Windows Vista 32-bit (See Operating System Exceptions) Microsoft Windows 7 Service Packs N/A N/A SP1, SP2 SP1 Operating System Exceptions Supported Web Browser(s) Web Browser Exceptions DVD/CD Drive Display Card Display Monitor Ports Printer Mouse PDF File Viewer Active Mobility not compatible with Windows Vista Microsoft Internet Explorer 11 Microsoft Internet Explorer 10 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 CCC ONE Scheduling works best with Microsoft Internet Explorer 9 and 10. Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) Any USB pointing device Adobe Acrobat Reader or later Special Requirements CCC ONE Workflow Claims Management Scheduling Dispatcher requirement only Regional Settings Date and Time formats must be set to MM (not MMM) for month and HH (not hh) for hour (YYYY for year is permissible) Arial and MS Sans Serif fonts must be installed. Word processing software capable of reading MS Word documents (e.g. MS Word) 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 10

11 CCC ONE Workflow CCC ONE Analytics CCC ONE Scheduling Adobe AIR for Windows Adobe Flash Player 9 Mobile Interface PC: Chrome (version 38 or higher) or Firefox (version 33 or higher) Mobile device: Any modern browser that supports HTML5 (includes default browser for Android version 4.x or later, latest versions of Chrome and Firefox) Apple iphone: latest version of Safari, Chrome, and Firefox 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 11

12 CCC Supplemental Applications: Technical Requirements For the following applications: Important! CCC ONE Workflow Reinspection CCC Desktop Client: o Upload Manager o Download Manager 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor RAM Hard Disk Drive 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 2 GB or more 2 GB or more 250 GB or larger 50 GB Disk Space requirements CCC ONE Workflow Reinspection New Installation Total 200 MB Supported Operating System(s) and Service Packs Operating Systems Microsoft Windows 7 Microsoft Windows Vista 32-bit (See Operating System Exceptions) Service Packs SP1 SP1, SP2 Operating System Exceptions Supported Web Browser(s) DVD/CD Drive CCC Desktop Client not compatible with Microsoft Windows Vista Microsoft Internet Explorer 8 Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 12

13 Display Card Display Monitor Ports Printer Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) Internet Connection High-speed broadband. 3.0M down or faster / 768k up or faster High-speed broadband. 768k down / 384k up Mouse Sound Card Any USB pointing device Windows-compatible sound card (For Help and Training only.) Special Requirements CCC ONE Workflow Reinspection Upload Manager Microsoft.NET 1.1 Framework Adobe Reader or later Microsoft XML 3 Service Pack 2 Microsoft XML 4 SP2 Microsoft.NET 1.1 Framework MDAC 2.6 or higher 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 13

14 Unsupported Products Important! The following table includes CCC applications that have known issues with the corresponding product and are not supported by CCC. Refer to the appropriate section within this document for supported environment details. Unsupported Products: ARM chips Intel Atom chips Windows 2000 Service Pack 3 Windows CE (Pocket PC OS) Linux Operating Systems Unix Operating Systems Macintosh Operating Systems including Virtual Machines Running Microsoft Windows. Applies to: CCC ONE All CCC Products All CCC Products All CCC Products All CCC Products All CCC Products 2016 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 14