Web24 Supported Software

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1 Web24 Supported Software Browser & OS Requirements Connectivity, hardware and browser support are critical to providing the best user experience within Web24. We work hard to make sure that Web24 renders properly and securely on the most popular systems. Below is a summary of recommended hardware, browsers, and financial management software that we support. Supported Browsers by Operating System The following browsers have been tested with the current release of Web24 and determined to provide a reliable user experience. Some of these browsers may show minor behavioral or cosmetic differences in Web24, but generally support the use of the banking application and functionality. It is always recommended to use the latest supported browser version available. We expect (but cannot guarantee) that Web24 will work with prior versions of the browsers listed. For Bill Pay IE 9 must be in Compatibility Mode. Supported = fully functional; Allowed = major functionality with some design deficiencies; Blocked = not supported Recommended Minimum User Hardware and Connection Standard PC or Mac (Pentium IV/1 GHz processor or higher/500 Mb RAM or greater) Microsoft Windows 7/8 or Mac OS-X Cable, DSL or ISDN Internet connection (dial-up supported for basic consumer users only)* Supported browser for Web24 Available browser updates applied for improved security and greater anti-virus and spyware protection A valid address and telephone number *Note: Satellite cable connections often have difficulty supporting encrypted (HTTPS) applications. Because Web24 is HTTPS encrypted for the safety of your financial information, some satellite cable connections may exhibit slow response. Updated: April

2 Note from Microsoft: Support for Windows XP with Service Pack 2 (SP2) ended July 13, Members should upgrade to Windows XP with Service Pack 3 (SP3) or to a later OS version. Third-Party Account Management Software Microsoft Money We are aware that some Web24 users are able to export their Account History successfully to the most recent versions of Microsoft Money. However, Microsoft itself no longer supports those products; therefore we cannot guarantee the reliability of exports to them. Use of Microsoft Money with Web24 data is at the user s discretion. Intuit Quicken and Intuit QuickBooks Supported versions of Quicken and QuickBooks are 2010 through Quicken users on Mac s Lion OS require Quicken Essentials 2010 for Mac. Optimal Browser Settings for IE 10 on Windows 8 Each time you log into Web24, it evaluates whether the same computer and browser is being used. The site looks for cookies (electronic markers) in your computer s memory and if it doesn t find them, you are asked to identify yourself again by providing a security code that is received by phone, or text. After your computer is registered, you shouldn t need to provide a code again for that computer using that browser unless the cookies are deleted. Note: Any time you use a public computer you should not activate the computer for later use, instead grant it one time access. Occasionally, you might not be able to log in without registering your computer each time even after you have registered it already. This may mean that the computer s browser is clearing the cookies, so Web24 cannot recognize the computer. If this is being experienced, here s how to change the settings in IE10. To view Web24 more easily in Internet Explorer 10 (Desktop Mode) If you are having trouble viewing Web24 in IE10, please follow these steps: 1. Browse to Web24 2. Press the F12 key on your computer keyboard to display a panel at the bottom of the screen. 3. Click the Browser Mode IE10 menu and select Internet Explorer 10 Compatibility View. 4. Close your browser to save this setting. Updated: April

3 To set your IE10 browser (in Desktop Mode) to keep all web site cookies 1. Access IE 10 in Desktop Mode. 2. Browse to the credit union website and access the login page. 3. Make note of the address there. 4. Click and then Internet options. 5. On the Internet options window, click the Privacy tab. 6. Notice where the slider is. Move the slider to a point that does not block or allow all cookies. 7. Click the Sites button to show the Per Site Privacy Actions window. 8. In the Address of website box, type the credit union web address (URL); Updated: April

4 9. Click Allow. 10. Click OK. 11. Return to the Privacy tab and click OK. 12. Log in to Web24, selecting Activate computer for future use when prompted. Enter the secure access code as soon as it is received. The next time you log in, Web24 should not prompt for a code. Updated: April

5 Optimal Browser Settings for Safari Version 5.0 and To set your Safari 5.0 browser to accept cookies Browse to Web24; 1. Click on the Gear Symbol 2. Select Preferences 3. Select Security 4. Select Accept Cookies: ALWAYS Updated: April

6 To set your Safari 5.1 through 7.0 browser to never block cookies Browse to Web24; 1. Click on the Gear Symbol 2. Select Preferences 3. Select Privacy 4. Select Block Cookies: NEVER Updated: April

7 For Safari or higher browser to never block cookies on Mac OS-X Security Update Open Safari; 1. Click on the Preferences icon 2. Click on the Privacy icon 3. Change your settings as shown below Updated: April

8 Web24 Bill Pay Service Browser & OS Requirements The following list describes systems and browsers that are classified as Supported and Allowed for Web24 BillPay, and other browsers that have been Tested. While the BillPay application functions properly with other browser and platform combinations, 360FCU recommends only those on the following list: Microsoft Windows: Windows 8 Supported IE 10*, Firefox & Chrome, Allowed JAUS 14, IE 9* Windows 7 Supported - IE 9*, Firefox 19, Chrome 23, Allowed - JAWS 13, IE 8 Windows Vista Supported - IE 9*, Firefox 19, Chrome 23, Allowed - JAWS 13, IE 8 * Internet Explorer 9, 10 supported when used in Compatibility Mode Macintosh: OS X 10.7 Safari 6.x, Allowed - Firefox, Chrome OS X 10.6 Safari 6.x, Allowed - Firefox, Chrome Browser Notes: JavaScript is required for the application to function optimally. Cookies the browser must be set to allow cookies and/or explicitly allow 3rd party cookies. Screen Resolution 800 x 600 VGA or higher Windows Display Properties Settings should be 96 dpi (Windows default) Browser Text Size should be Medium Blocked Browsers: The following browsers are programmatically blocked from use because the browsers affect the ability to successfully make a payment: Microsoft Windows CompuServe, Netscape Macintosh Microsoft IE Browser Category Definitions: Supported All functionality of BillPay has been tested and successfully meets functional and design requirements. Allowed All major functionality of BillPay has been tested and successfully meets functional requirements. Some design deficiencies may occur. Updated: April

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