Priority Pro v17: Hardware and Supporting Systems

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1 Introduction Priority Pro v17: Hardware and Supporting Systems The following provides minimal system configuration requirements for Priority with respect to three types of installations: On-premise Priority Rich web-enabled (hereafter Web) Hosted Priority Rich web-enabled (hereafter SaaS) Client-server with Windows GUI (hereafter CS). The main portion of the document refers to three layers: Notes: Client layer Application layer Database layer. In the SaaS installation, only requirements for the client layer are pertinent. In Web installations, the application layer refers to Priority Rich and to Priority Lite. In CS installations, it refers only to Priority Lite. Requirements for the database layer are identical for CS and Web installations. Related information, relevant to all installations, is included at the end of the document. These requirements do not take into account requirements for other programs or systems supported by the server and/or workstations. The final configuration is determined by the needs of the organization and the scope of its activities, that is, the expected number of users/database size. To determine your optimal configuration, please consult your DBA. In order to prevent misunderstandings regarding areas of responsibility for the maintenance of hardware, operating systems and particularly the communications network, it is best to purchase all hardware, network installation and components (including cables, network server, terminals, network cards), operating systems and their configurations (including communication protocols, terminal operating systems, backup software, remote server access, printer/fax drivers, etc.) from a single supplier. All Priority systems (except SaaS installations) must include a testing environment (see requirements on p. 7), which is used to: Check private customizations (developed either by Eshbel, an external programmer hired by the customer, or by the customer) before running them on the production environment Periodically check the recovery procedure based on backups Test new version upgrades before running them on the production environment. 1/8

2 Client Layer Web/SaaS Installations CPU: Intel Core i3 Processor or above. RAM: 4 GB. Network: 30 Mbps download, 3 Mbps upload. Broadband width = 2 Mbps per user. ADSL: 1.5 Mbps download, 0.5 Mbps upload (SaaS only). PC Systems Operating System: any Microsoft-supported Windows platform (with latest service pack MS-Office 2007 or above, to populate Word documents (e.g., when using Word templates for check printing) and Excel spreadsheets and for Outlook synchronization. Note: Working with Word templates in Office 2007 and Office 2010 requires an addin to be installed. For more information, see the User Interface Guide. Supported Browsers: Chrome, Firefox, IE9 or above. Macintosh Systems Operating System: OS X Yosemite or above. Supported Browsers: Latest version of Safari. CS Installation CPU: Intel Core i3 Processor or above. RAM: 2 GB. Hard Drive: 1 GB free volume. This includes room for both installation and swap files. Network Card: Ethernet. Operating System: any Microsoft-supported Windows platform (with latest service pack In the event a Terminal Server is installed, you can work via terminals. MS-Office 2007 or above, to populate Word documents (e.g., when using Word templates for check printing) and Excel spreadsheets and for Outlook synchronization. Note: Working with Word templates in Office 2007 and Office 2010 requires an addin to be installed. For more information, see the User Interface Guide. Internet Explorer 8 or above. 2/8

3 Application Layer Web Installation (including Priority Lite) 1 Operating System: Windows Server 2008 SP2 or above (with latest service pack CPU: Intel Xeon Quad Core. RAM: 4 GB. Network: 1 Gbps Ethernet Card teamed or fail-over configuration. Hard Drive: 40 GB (upgradeable). A RAID system with at least 3 disks is recommended. The hard disk can be divided into two partitions in order to prevent Priority and the operating system from competing for disk access. Search Service: The search index requires 1 GB of data storage for every million documents and another 1 GB of data storage for every 100,000 attachments. IIS Note: If you are using Windows Server 2008, also install the following components: ISAPI Extensions IIS Management Console IIS Management Script and Tools IIS 6 Metabase Compatibility..NET Framework 4. SSL Certificate: To apply for a certificate, please refer to an "SSL certificate authority." Tip: Use a Google search to locate one. CS Installation (Priority Lite only) Operating System: Windows Server 2008 R2 or above (with latest service pack IIS Note: If you are using Windows Server 2008, also install the following components: ISAPI Extensions Database Layer IIS Management Console IIS Management Script and Tools IIS 6 Metabase Compatibility. Requirements vary for each database configuration. They hold for both Web and CS installations. 1 In small production environments with less than 10 users, the Application Server can be on the same machine as the Relational DB Server. 3/8

4 SQL Server Standard, Enterprise or Workgroup Edition Up to 10 Users or 5 GB Data SQL Server 2008 R2 with Service Pack 2, or above, up to (and including) SQL Server A single Intel Xeon Quad Core CPU (or a corresponding CPU from a different company) with the capability to add another processor to the motherboard. It is recommended to use 64-bit processors (upgradeable 1 ). RAM: 4 GB (upgradeable 2 ). Disks: Two disk arrays. A RAID system that supports two arrays, with at least 256 MB memory, and a backup battery. A 72 GB mirror array for the operating system and the database Log files. An additional 72 GB mirror array for the database Data files. Operating system: Windows Server 2008 SP2 or above (with latest service pack Backup Tape: In accordance with disk volume. Ethernet Network Card. Remote support capabilities (see p. 8). Up to 50 Users or 15 GB Data A dedicated server, that is, a member server in the domain that has no other task. SQL Server 2008 R2 with Service Pack 2, or above, up to (and including) SQL Server Two Intel Xeon CPUs (or corresponding CPUs from a different company). It is recommended to use 64-bit processors (upgradeable 1 ). RAM: 8 GB (upgradeable 2 ). Disks: Two disk arrays. A RAID system that supports two arrays, with at least 256 MB memory, and a backup battery. A 72 GB mirror array for the operating system and the database Log files. A 140 GB mirror or RAID 5 array for the database Data files. It is recommended to use fast disks (15 KB RPM) and the SAS disk configuration. Operating system: Windows Server 2008 SP2 or above (with latest service pack Backup Tape: In accordance with disk volume. 1 Consult with your DBA about the correct number of CPUs. 2 Consult with your DBA about the possibility of expanding memory further. 4/8

5 Ethernet Network Card. Remote support capabilities (see p. 8). Over 50 Users or 15 GB Data A dedicated server, that is, a member server in the domain that has no other task. SQL Server 2008 R2 with Service Pack 2, or above, up to (and including) SQL Server Two Intel Xeon CPUs at least Dual Core (or corresponding CPUs from a different company), with 64-bit architecture (upgradeable 1 ). RAM: 16 GB (upgradeable 2 ). It is recommended to use a 64-bit system that supports greater memory allocation, resulting in a significant increase in performance. Disks: At least two disk arrays (three are recommended). A RAID system that supports at least two arrays, with at least 256 MB memory, and a backup battery. A 72 GB mirror array for the operating system and the database Log files. A RAID 5 system, at least 5 times larger than the expected size of the databases, for the database Data files. An additional 72 GB mirror array for the database Log files. It is recommended to use fast disks (15 KB RPM) and the SAS disk configuration. Operating system: Windows Server 2008 SP2 or above (with latest service pack Backup Tape: In accordance with disk volume. Network Card: A 1 Gbps Ethernet Card (make sure the switch also supports a speed of 1 Gbps). Remote support capabilities (see p. 8). Oracle (up to 50 users) 3 Oracle Version: Oracle Standard Edition version 10 ( or above) or Oracle Standard Edition version 11 ( or above). CPU: Intel Xeon Quad Core (upgradeable 4 ). 1 Consult with your DBA about the correct number of CPUs. 2 Consult with your DBA about the possibility of expanding memory further. 3 For over 50 users, consult with your DBA and Eshbel. 4 Consult with your DBA about the possibility of using a second CPU. 5/8

6 RAM: Up to 10 users 4 GB (upgradeable 1 ). Over 10 users 8 GB (upgradeable 1 ). Hard Drive: 6 X 40 GB disks (RAID 0+1). Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. Operating System: You have three options - Windows Server 2003 or above (with latest service pack Unix Server. Linux Server. Backup Tape: In accordance with the disk volume. Network Card: Ethernet. Remote support capabilities (see p. 8). SQL Express (up to 10 users) CPU: Intel Core i5 Processor or above. RAM: 3 GB. Hard Drive: 40 GB (upgradeable). A RAID system with at least 3 disks is recommended. The hard disk can be divided into two drives in order to prevent Priority and the operating system from competing for disk access. Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. Operating System: Windows Server 2008 SP2 or above, or Windows Vista SP2 or above (with latest service pack Windows Installer 4.5 (required for new installations of SQL Server 2012 Express). Backup Tape: In accordance with the disk volume. Network Card: Ethernet. Remote support capabilities (see p. 8). 1 Consult with your DBA about the possibility of expanding memory further. 6/8

7 Testing Environment 1 Web/CS Installations CPU: Intel Core i5 Processor or above. RAM: 2 GB. Hard Drive: A disk at least 8 times the size of the SQL Data directory on the real server (for two instances of SQL one for customizations and the other for periodic testing). It is recommended to use a fast disk. Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. An operating system identical to that used on the real server (you can also use a 32- bit processor with the corresponding operating system). Ethernet Network Card. Remote support capabilities (see p. 8). Supported Browsers: Chrome, Firefox, IE 9 or above (Web); IE 8 or above (CS). Remote Terminals Web/CS Installations Server for Remote Terminals (if required) Installation of Windows 2008 Terminal Server. CPU: Intel Xeon Quad Core. RAM: 2 GB per user (upgradeable 2 ). Hard Drive: 40 GB. Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. Network Card: Ethernet. Supported Browsers: Chrome, Firefox, IE 9 or above (Web); IE 8 or above (CS). Direct Connection to Remote Terminals The central Priority server can connect directly with remote terminals using leased lines. The configuration of the leased lines is determined by the required bandwidth and the number of remote users. Remote users connect directly to central terminal servers. The number of required terminal servers is a function of the number of remote users (about users per server; it is best to consult with your technician when installing the servers). If there 1 The testing environment must be on a different machine than the production environments. There is no need for a special workstation for the testing environment. 2 Consult with your DBA about the possibility of expanding memory further. 7/8

8 is more than one terminal server, it is recommended that a system be installed to balance the load, so as to optimize response times. The remote workstations are run in the same manner as Windows 2008 Terminal Server, with the addition of Metaframe, if necessary. Printers Printers are set up within the operating system independently of the Priority system (the system makes use of Microsoft Print Manager as it does other Microsoft software). No adaptation of the software is necessary, and the set up is done on the level of hardware and infrastructure only. Printers that are activated by Windows stations print in graphic mode (it is not recommended to use a slow non-graphic printer). To print labels with bar codes in the current system, you need to purchase the appropriate software and a suitable printer. To print checks in the current system, you need to purchase special paper and a suitable printer. Fax Modem In the Windows environment you can send a fax directly from Priority, by defining the fax modem as the local or network printer (the system makes use of Microsoft Print Manager, as it does other Microsoft software). No adaptation of the software is needed; set up is on the level of hardware and infrastructure only. For more information, download the document Sending Faxes from the System from the Customer Zone on the Priority web site ( on the Priority Documentation page under the subject Getting Started. Remote Support In order to receive remote support from Eshbel, one of the following communication utilities must be installed: Remote Desktop with console session capability. LogMeIn. Ammyy Admin. VNC. Eshbel also supports connecting via VPN using one of the following utilities: VPN Checkpoint. VPN Microsoft. VPN Cisco. VPN Fortigate. Mobile Devices ipad: ios8 and above. 8/8

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