Liverpool Community Health NHS Trust. Deputy Director of Operations and Quality & Performance

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1 Liverpool Community Health NHS Trust Deputy Director of Operations and Quality & Performance April 2013

2 Liverpool Community Health NHS Trust Overview Who we are Liverpool Community Health NHS Trust is at the heart of the delivery of healthcare within the communities of Liverpool and Sefton reaching a population of approximately 750,000 people. Our staff and services come into contact with hundreds of thousands of people in our local communities every year and therefore are often involved not just with patients, but also their families, carers and the communities in which they live. This means our staff can help to understand the holistic health and social needs, including education, prevention, early detection and self-care Liverpool Community Health have a team of around 3,500 staff delivering 60 health services, from over 100 community locations and within patients own homes. Our services enable people to be cared for in their own community and remain as independent as possible, rather than having to go into hospital. Many of these services are delivered out-of-hours, with 24 hour, 7 day a week access. We work with a range of partners to help promote and develop public health and ensure we can provide high quality care and make a real difference to people s lives Despite the fact that Liverpool has been one of the UK s fastest growing cities, with a significant growth in the local economy of 72.9% between , Liverpool remains one of the most deprived cities in Europe, which has impacted directly on the health needs of the local population. Across Merseyside, deaths from heart disease and cancer are still significantly higher than the national average. Liverpool has the second worst life expectancy in England for males and the lowest life expectancy in England for females. Almost 25% of residents in Sefton are over 60 years old and this is expected to increase significantly over the forthcoming years. Liverpool Community Health want to transform the provision of community health care in the area, so that we can really focus on delivering the quality care that the local population need, but also help prevent many instances of poor health in the first place. Page 2

3 What we do Adult Services, including; District Nursing Safeguarding Speech & Language Therapy Intermediate Care Nutrition and Dietetics Physiotherapy Occupational Therapy Children s Services, including: Children s Audiology The only children s Walk in Centre in the Country Health Visiting School Nursing Family Nursing Partnership Children s Occupational Therapy/Physiotherapy Primary Care/Public Health Services, including: Health Promotion Prison Healthcare Sexual Health Public Health Primary Care Medical Service Corporate Services, including: Finance Learning & Development Sustainability Equality & Diversity Page 3

4 Vision and Values Vision We do things differently at LCH...with our partners we integrate, innovate and proactively care for communities across the NW so that they can live independent, longer, healthier lives. Strategic Objectives Values Prevention Integration Growth The core values of Liverpool Community Health NHS Trust were developed in partnership with over 1,000 members of staff. They represent a commitment to our patients and community that the decisions we make will be in the best interests, and influenced by, the people we serve. Care We care for our patients, their families, each other and the community. Community We are a community of professionals dedicated to providing the best quality healthcare for the community. Collaboration We collaborate across disciplines, with patients and the community to ensure best possible health outcomes. Courage We have the courage to deliver care to communities and groups that present significant health and social challenges. We develop and try new solutions to tackle healthcare problems. Commitment We show commitment in our work, taking personal and team responsibility for our actions. We encourage and support our patients in taking responsibility for their health. Page 4

5 Liverpool and Sefton Health Profile - Facts & Figures Page 5

6 Foundation Trust We are currently in the process of becoming one of the first Community Foundation Trusts (CFT). We aim to do this in CFT s are still part of the NHS and as a CFT we will continue to provide the same high level of care and advice to our communities, free to all and based on what our patients and communities need. CFT's are public benefit corporations, they are not governed centrally like NHS Trusts are but they still have to meet the same high standards of care and quality that NHS trusts do. We will be responsible for our own management, and will have more flexibility to invest our resources into developing services and new practices to benefit local people. What CFT will mean for our Communities As a CFT we will be able to develop and fund services to meet the needs of the community. Most importantly, we will be accountable to the people and communities we serve, giving them the chance to have a say in how we meet their health needs. To make sure we are accountable to local people, our governance arrangements will change. We will have a membership made up of members of the public and our staff. Through our membership people from local communities, members of staff, patients and partners can have a much bigger say in the health services we run. From our membership, Governors will be elected to the Council of Governors. This Council will have an important role in representing the membership to the Board of Directors, providing feedback on the views and opinions of the members on how we run our services and on our plans for the future. Our Board of Directors will be responsible for how well we deliver our services and making sure we meet all of our legal duties as a Foundation Trust. For further information please visit Page 6

7 Recruitment Advert Deputy Director of Operations, Quality & Performance Liverpool Band 8D As a key strategic player in the Mersey health economy, Liverpool Community Health NHS Trust (LCH) has earned an enviable national reputation and market position at the vanguard of community service provision. Their innovative and proactive progress towards delivering high quality, safe and accessible community based services has made a substantial impact on the economy s wider QIPP agenda too. With new commissioning structures across Merseyside in place, there is a re-invigorated appetite for further service and system re-design. Currently providing 62 services from 122 sites and serving a growing population of around 750,000 people, there is vibrancy across the City region though it remains challenged in terms of its public health and chronic disease levels. The Trust s determination to streamline community service provision presents opportunities to innovate more contemporary care pathways and so you will be joining the Trust at an exciting time in its development, following the successful integration of NHS Sefton and as they are poised to enter the final stages of their FT application. With your sights on becoming a future Director of Nursing or Operations, in this role you can combine your proven operational leadership experience with hands on strategic business management responsibilities as you lead operations, public health, quality and performance portfolios. You will provide support to and deputise for the Chief Nurse both internally and externally on a regular basis, widening both your operational and strategic perspectives. Registered with the NMC, you are working either in an; acute, mental health, private or third sector provider environment seeking to unleash your potential. To find out more and for an initial discussion, please contact Simon Potts on or visit quoting ref for more information. To apply, send your CV and a supporting statement to Caroline Willetts, Recruitment Administrator at caroline.willetts@veredus.co.uk Page 7

8 Job Description Job Description AfC Code Job Title Band (if known) LCH.E.OP.01 Deputy Director of Operations and Quality & Performance 8D Division Line Manager Staff accountable to postholder Operational Services Director of Operations and Executive Nurse Divisional Leads Principal Relationships Job summary The Deputy Director of Operations and Quality will support the overall strategic development, drive development and oversees day-to-day running of the services within the Operations Directorate. You will act on behalf of the Director of Operations/Executive Nurse in any delegated responsibility. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. Responsible for compiling business plans, developing strategy and ensuring implementation and that performance targets, strategic objectives are met. Responsible for proposing & implementing service/departmental policies/ responsible for policy implementation and service development across the operational divisions. Principal Responsibilities Operational Leadership Line manage the divisional managers within operations Contribute to the meeting the strategic objectives of LCH by driving the performance of the Operations Directorate across all 4 Divisions Lead on performance and contract management of clinical services Leading change to transform clinical services to be meet the demands of services users and all partners Create a cohesive team with the Operations Directorate Page 8

9 Manage performance of all clinical services in line with the strategic objectives defined by the LCH Board. Deputise for the Director at regional and local levels on professional nursing and corporate issues as required Developing and managing key relationships internally and externally Communicates with internal staff and external agencies to ensure compliance with performance targets and strategic objectives. Undertake presentations to staff groups and the public. Manage and convey highly contentious information in atmosphere of proposed major change Analyse performance of areas of activity in relation to performance targets. Develop strategies and business plans Provide advice in areas where expert opinion differs Nursing and Clinical Services leadership Promote a culture of putting the patient first Implement recommendations from the Francis Report Advise the Director of Operations and Executive Nurse in all areas of patient safety, effectiveness and patient experience Clinically responsible to the Trust for delivery of a clinical service Act on the behalf of the Director of Operations/Executive Nurse in the delivery of the delivery of the Clinical and Quality Strategies Lead on operational best practice Manage governance issues within Clinical Services to ensure high quality care and robust risk management processes Act on behalf of the Director of Operations/Executive Nurse to promote quality, safety and productivity Develop, manage, implement and evaluate a comprehensive clinical assurance and effectiveness framework in relation to all aspects of service delivery through the clinical leads and other appropriate mechanisms Co-ordinate and implement research and development and audit programmes. Support the Director of Operations and Executive Nurse to evidence high quality services through the Trust Performance Management Act on behalf of the Director of Operations and Executive Nurse for performance management of clinical services through the LCH performance framework Act on behalf of the Director of Operations and Executive Nurse in contract monitoring and negotiation meetings with LCH commissioners Monitor and report on the divisional budgets to ensure timely delivery of CIPs Ensure robust performance reporting is delivered to the Executive, Committees and Board in line with the reporting timetable Hold and manage budgets for a major area of activity; responsible for overall budget setting for major areas of activity Workforce Planning and Service Development Contribute to the Strategic Workforce Planning process to ensure that our workforce is fit for the future Lead and recommend projects to improve productivity, efficiency and cost improvement within the clinical workforce Page 9

10 Corporate Have a high level of understanding of the national perspective and future strategy for the NHS and related areas of Health and Social Care to ensure that staff are fully aware of the implications Develop a culture of empowerment and innovation to respond to the changing environment Undertake Personal Development Reviews (PDR) for direct reports and monitor PDR performance across the Directorate including the identification of Training Needs Develop a culture that ensures all staff act in accordance with the values of the organisation and the objectives of the Staff Charter Monitor mandatory training compliance across the Directorate Develop business plans and strategy for area of activity, makes major contribution to corporate policies and strategy Data Protection It is a requirement of employment within Liverpool Community Health NHS Trust (LCH) that all staff must comply with the obligation of confidentiality to person identifiable information. The Data Protection Act 1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by LCH to uphold the principles of the Act. Freedom of Information Act The Freedom of Information Act 2000 requires all public organisations to provide any member of the public, upon receipt of a written request, with the information they require, subject to certain exemptions. Every member of staff employed by LCH must take responsibility for any request for information that they receive and respond in line with LCH s Freedom of Information Policy and guidance. All staff employed by LCH must adhere to the standards of record keeping outlined in LCH s Records Management Policy and guidance documents. Health and Safety All employees are required by Section 7 of the health and safety at Work Act (1974) to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. General clause This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post holder. LCH is committed to safeguarding Children and vulnerable adults Equality and Diversity The postholder will at all times ensure equality of access to care or services for patients/staff. The postholder will at all times ensure that they provide equality to all service users and highlight any areas for development to their line manager. Page 10

11 The post holder will at all times act in a way that promotes and ensures equity of access, equality of opportunity and provision of the service they work in. Staff must at all times comply with all infection prevention and control policies and procedures. Page 11

12 Person Specification Job Title: Band (if known): Deputy Director of Operations and Quality & Performance 8D Qualifications Current registration with NMC In-depth professional knowledge in a number of disciplines e.g. financial management, performance management information systems, staff management acquired through training, qualification and experience over extended period. Evidence of up-to-date personal and professional development Management Qualification/Training Educated to or working towards a Master s Degree level or equivalent experience Experience Experience as a senior manager in a fast paced environment Energy and ability to manage the complexity of tasks that supports the achievement of the organisation s objectives Demonstrates emotional intelligence and stamina necessary to achieve goals in a complex environment Experience of strategic partnership working to achieve results Experience of leading organisational change Experience in delivering efficient, cost effective, service improvements Effective performance management of services Evidence of performance managing a senior team Experience of the business planning process Essential Desirable Page 12

13 Knowledge / Skills / Abilities Financial ability at a strategic and operational level Excellent interpersonal skills Excellent report writing skills Excellent leadership qualities in line with NHS Leadership Qualities Framework Influencing and negotiation skills and stakeholder management Comprehensive understanding of clinical and non-clinical risk management Awareness of the macro environment and the impact on community services Able to implement and evaluate business process, systems and procedures Wide-ranging knowledge of service improvement and change methodologies Experience of working in other health sectors Experienced in the delivery of formal presentations Able to promote innovation Experience of developing innovative approaches to find solutions Physical skills Keyboard skills, use of IT equipment Physical effort Combination of sitting, standing, walking; Frequent light effort for short periods; occasional/ frequent moderate for several short periods Effort required for carrying out clinical/ technical duties Mental effort Frequent concentration; work pattern unpredictable. Concentration for analysis, investigating problems, writing reports, meetings, patient/client assessment, interruptions to deal with service issues Emotional effort Deals with staff problems, patient complaints, conveys difficult news/ unexpected deaths Working conditions Page 13

14 Office based. Occasional exposure to unpleasant conditions. Dealing with issues of conflict, or aggressive behaviour. Conveys highly contentious information in atmosphere of proposed major change. Signed by Line Manager Designation Date Signed by Employee Date Signed by responsible Director Date Note: Person specifications need to reflect the necessary attributes to fulfil the role. It should not reflect the current post-holders level of knowledge and skill. The Knowledge and Skills Framework (KSF) does that. Page 14

15 Application Process All applications will be acknowledged. Candidates will be long listed by the Selection Panel and will be invited for preliminary interview with Veredus. Final panel interview dates are to be confirmed, but are likely to take place during week commencing 30 th June. To apply, please send: A full CV (with current salary details) which demonstrates your ability to meet the criteria contained in the person specification. A covering letter highlighting the aspects of the job description and work of the Trust that particularly attract you to the post, quoting reference Names, positions, organisations and telephone contact numbers for at least two referees. If you specifically do not wish referees to be approached without your permission, please indicate this clearly. A completed Equal Opportunities Monitoring Form Finally, please ensure you include your work and home telephone contact numbers and addresses where applicable, as well as any dates when you will not be available. Applications should be ed to veredushealthteam@veredus.co.uk The recruitment timetable is as follows: Element Timeframe i. Preliminary interviews with Veredus On going ii. Final selection interviews w/c 30 th June If you any queries on the role or for an informal discussion in confidence, please contact: simon.potts@veredus.co.uk or Page 15

16 Equality and Diversity Monitoring Form The intention of monitoring and analysis is to establish if there are different success rates between genders, people of different sexual orientation, ages, different ethnic backgrounds or faiths, and people with disabilities. If there are differences in success rates it will enable action to be taken to ensure that no group is treated unfairly. Your answers will be treated confidentially and will not affect your application in any way. Personal Details: Title Surname: First name: Mr / Mrs / Miss / Ms / Dr / Other Age: Gender: Male Female Prefer not to say Gender Identity (if appropriate) If you identify as transsexual, transgender (in that you have effected a permanent change of gender identity) or as intersex which group do you identify with? Transsexual Transgender Intersex Working Pattern: Part time Full time Job Share Other... Ethnic origin: Please tick against one of the following: Asian or Asian British Bangladeshi Indian Pakistani Any other Asian background Please specify below if you wish Black or Black British African Caribbean Any other Black background Please specify below if you wish Chinese or Other ethnic group Mixed Black and White Caribbean Black and White African Asian and White Any other mixed background Please specify below if you wish White British English Irish Scottish Welsh Any other White background Please specify below if you wish Prefer not to say Chinese Any other Please specify below if you wish Page 16

17 Disability: Please tick against one of the following: Do you consider yourself to have a disability under the Equality Act 2010? In the Act, a person has a disability if: they have a physical or mental impairment the impairment has a substantial and long-term adverse effect on their ability to perform normal dayto-day activities For the purposes of the Act, these words have the following meanings: 'substantial' means more than minor or trivial 'long-term' means that the effect of the impairment has lasted or is likely to last for at least twelve months (there are special rules covering recurring or fluctuating conditions) 'normal day-to-day activities' include everyday things like eating, washing, walking and going shopping Yes No Prefer not to say Please describe the nature of your disability This information is provided for monitoring purposes only if you need any reasonable adjustments you should arrange these separately. Religion or belief: Please tick against one of the following No religion Baha i Buddhist Christian Hindu Jain Jewish Muslim Sikh Other Please specify below if you wish.. Prefer not to say Sexual Orientation: Please tick against one of the following Bisexual Gay Woman/Lesbian Gay Man/Homosexual Heterosexual/straight Prefer not to say Please indicate which media/journal you saw this position advertised in... Thank you for completing this form Page 17