Welcome aboard, cardinals! Thank you for choosing to use the university of Louisville online booking tool.

Transcription

1 Welcome aboard, cardinals Thank you for choosing to use the university of Louisville online booking tool. You can access your travel portal at louisville(dot)panam(dot)travel To book a flight, please click the middle option: Book travel online. But always know that our travel professionals are here to help via phone or if you encounter a problem.

2 When you click Book travel online it takes you to the login screen. put in your user name and password and click log in. if you forgot your password, click the link to answer your security question. this lets you reset your password. remember to set this UP (Just go to the profile menu, then forgotten password ) along with all of your other personal information because incomplete profiles can sometimes lead to booking errors.

3 For travelers, this screen is your booking tool home page. For travel arrangers, you may first have to select your traveler and then click the tab at the top with their name on it to get to this screen. This column on the lefthand side of the traveler home page has all of your main categories of what you can do. Explore them and become familiar with them

4 Let s zoom in a bit on the Book travel section of the screen to learn how to book a flight. On the traveler home page, the default is already the Book Travel screen (the section we see on the righthand side of the screen), But you can always get back here by clicking book Travel.

5 We are searching only for a flight, but you could check another option or more than one, if, for example, you needed a flight and a hotel. Is this a round-trip, a one-way trip, or a multi-destination trip (where you need to make several stops in different cities)? You can shop by price, and be flexible with your times (even choosing +/- 1 to 3 days if you really want the lowest price and are more flexible with your dates). Or you can shop by schedule if what really matters is getting precise flight times.

6 If you know the airport code, go ahead and type it in. if you don t, just start typing in the name of the city and it will start giving you a list of options. Click on the option you want. Sometimes a city has more than one airport; if you have no preference between these airports, often there is an option you can select for ALL AIRPORTS in that city.

7 Type in your dates in the format of mm/dd/yy. Or click on the calendar icon to select your dates from a miniature calendar.

8 when doing a flight search, you can prioritize the time you leave your departing airport, or the time that you arrive at your destination.

9 And then it lets you pick a more exact hour or part of the day for your departure or arrival time (depending what you chose in the previous step). even though we chose Shop by price earlier, the booking tool still tries to prioritize the times you pick here. if we had chosen, Shop by schedule, it would give us options more narrowly based on these specific times you select.

10 we can click Advanced search options if we need to specify that there will be multiple passengers, if we want a class of service other than coach, or want to search a specific type of fare.. then click search

11 Now it s showing you a list of flights and their flight details. there are several things we want to know about this screen. If at any point we want to modify our search, we do not need to go back to the traveler home page. we can simply click modify search not sure about something? Click Help with this page to read more

12 the modify search link allows us all of the same options we saw on the traveler home page. when you are finished modifying your search, you can click search again.

13 At the top, it shows us a breakdown of all the flights in a grid. across the top it breaks it down by airline carrier. on the left-hand side it breaks it down by the number of stops the flight has. a flight with a purple star indicates a cardinal exclusive fare. many of these are fares that pan am has negotiated with the airlines. these fares are not only often significantly cheaper, they are also fully refundable and exchangeable giving you a great overall value the star may also sometimes indicate a fare that university of louisville has specially negotiated with an airline. these deals are subject to those agreements.

14 we searched by price, so these flights are arranged by lowest to highest cost as we scroll down the page. but we could easily arrange them by departure time, arrival time, or airline by simply clicking those underlined labels at the top of the flight list. we can also further limit our search by changing any of the options on the left-hand column. these include departure/arrival time, cost range, number of stops, and which airline carriers are search.

15 in addition to the basic information such as times, airline, and flight number, we can click a link to the fare rules. For some flights, information about its ontime rate is even available. this tells you what percentage of the time is arrives before or within 15 minutes of its designated arrival time click select when you have selected you chosen which flight you want.

16 once you have chosen the flights for each leg of your trip, it will allow you to select your seat, if the airline carrier allows this. in the bottom-right hand corner of this window, it gives you a legend for the types of seats. some may be restricted and some may cost more money. Remember that Louisville policy only covers the most economical class except in special circumstances. click on the seat you desire on the picture of the airplane, and then click reserve seat selection at the bottom of this screen. You can also skip seat selection and go right to check-out.

17 we have reached the check-out screen but there are still some features of this page we want to know as well as some key pieces of information we need to input here. one feature is that you can save as template. this will save the cities, times, and specific flights for you. This is helpful if you are booking a flight between certain cities frequently. it holds this template indefinitely do you also need a hotel or ground transportation and forgot to click that when you started searching for flights? Don t worry. You can add it now by clicking add to trip.

18 this screen will show you all of the details of the flight(s) you have selected. this is your chance to final check all of the details of your flight. To reiterate, check all of your flight details

19 below this, it will have the information for the traveler. it will pull this information from your online booking tool personal profile. this is the benefit of having your profile filled out. Do you have any requests for special needs or meal requests? for more information about filling out your personal profile, please see those articles on our pan am knowledgebase, which you can find at customercare(dot)panam(dot)travel.

20 A speed type is required for all travel bookings whether made online or through an agent. it is a necessity. next, we need to fill out the billing information. For flights covered by the university s travel policy, purchases will be put on the university central bill card.

21 A speed type is required for all travel bookings whether made online or through an agent. it is a necessity. if you happen to be booking for multiple passengers simultaneously. you can click multiple speed/account codes.

22 it will take you to a page like this where you can select individual speed types and account air codes for each passenger. then you would click include data in the online booking at the bottom

23 don t forget to fill out all the fields with a red asterisk then select the air accounting code, which states what the purpose of the air travel is. this is required information to make a travel booking.

24 do the same for any other kind of booking that you made, such as a hotel. if you only made a flight reservation, you would select no hotel booked.

25 also required for any university of louisville travel booking is the purpose of the trip.

26 here you can have this itinerary sent to other people such as your boss or your family simply put in their addresses. at the bottom, you can Purchase trip. You can also hold trip which saves all your information for a period of time (specific underneath) but does not guarantee the price as it may change.

27 remember that we have other HOW TO guides to the online booking tool on the pan am customer care website along with other informational articles. www (dot) customercare (Dot) panam (Dot) travel the how to guides are found under the troubleshooting category. thanks for choosing pan am, university of louisville cardinals, and welcome aboard