Self-Service Password Reset. Self-Service Password Reset Registration Guide Revision Date: (September 16, 2015)

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1 Self-Service Password Reset Registration Guide Revision Date: (September 16, 2015) Self-Service Password Reset Introduction... 1 Registering your Account... 1 Sign in for the first time... 2 Adding your Adding your mobile phone for SMS/Text... 4 Logging out... 6 Help and Support... 6 Introduction The Self-Service Password Reset (SSPR) is a utility that allows you to self-reset your SCSU NetID password. This page allows SCSU students, faculty and staff to manage their NetID credentials from one central location. Using your personal or cell phone, this self-service tool enables 24/7 access to reset your password and unlock your account, even if you forget your old password. Using SSPR will impact the following accounts: Wireless access Employee (Exchange) MySCSU Blackboard HootLoot Computer Labs OwlConnect (clubs and organizations) CONSULS Library catalog The following accounts are not impacted: Core-CT INB (faculty and staff) OU Campus (faculty and staff) OWLs Mail (students) Registering your Account To get started, open your web browser and go to and sign in with a valid username and password. If you don t know your username or your password then you ll need to contact the Help Desk for assistance before you can successfully register your account.

2 Sign in for the first time At the login page, enter your username and password and click the Login button. If your password has expired, then you will be taken through the necessary steps to change it. Otherwise, you ll start the registration process by adding your personal . Click on the Continue button to proceed to password change screen. On the next page, enter your new password and click the Set Password button. Your password must meet the following criteria: Must be at least 8 characters. Must be fewer than 24 characters. Must have at least 1 lowercase letter. Must have at least 1 uppercase letter. Must have at least 1 special character %, #, etc.) Cannot have any part of your first or last name.

3 Once successful, you will be taken back to the login page. To start the registration process, enter your username and newly changed password. Adding your The first step of the registration process is to add a personal address to your profile. Do not use your SCSU provided for this step. Once you have entered your personal address, click the Continue button at the bottom of the window. You will receive an message at the specified account from DONOTREPLY@southernct.edu with an One-Time Passcode (OTP). It is important that you retrieve the OTP promptly from your personal account because it will expire after a certain period of time. If you don t receive the OTP within a reasonable amount of time, then you should check your spam or junk mailbox. Once you have the OTP, enter the number in the available input box and click the Continue button at the bottom of the window.

4 You will then be taken to a confirmation screen indicating that the Self-Service Action was successful. Click on the Click here to continue link to conclude the registration process. Once registered you will be taken to the Accounts Management page. Adding your mobile phone for SMS/Text If you would like the ability to reset your password using SMS/Text then you can add your cell phone number to your account. You should only explore this option if your phone has the capabilities to receive SMS/Text messages. From the Account Management page, click on the Multi-Factor Settings & Devices tab.

5 On the next page, click on the Add new phone link at the bottom of the Registered Phones section. Enter your 10-digit phone number with no spaces or dashes, identify if your phone is able to receive text messages, select your Phone Provider from the dropdown and click on the Continue button. If you are unable to receive SMS/text messages or if your Phone Provider is not listed in the dropdown, then please select the Cancel button at the bottom of the window. You will receive a text message from DONOTREPLY@southernct.edu with an OTP. It is important that you retrieve the OTP promptly from your cell phone as it will expire after a certain period of time. In the available box, enter the OTP you received and click the Continue button at the bottom of the window.

6 You will then be taken to a confirmation screen indicating that the Phone Enrollment was successful. Logging out From the SSPR Account Management page, click the Log Out button located on the top right of the screen. Help and Support Support for this service is provided by the Help Desk.