Instructions For Opening UHA Encrypted

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1 Receiving Encrypted You have received a secure, encrypted message from UHA. The message will contain the following notice and an attachment named SecureMessageAtt.hml. The attachment is shown circled in red below. Click attachment SecureMessageAtt.hml and follow the prompts: If using Internet Explorer version 8 or higher, please use compatibility mode. See FAQ's, number 7. Note: If you see red X icons in little boxes, your client is blocking images. These images are typically the logo or images of the sender's organization. You can display the images or ignore them without affecting your ability to read the message.

2 Page 2 of 6 Follow the prompts after clicking attachment SecureMessageAtt.hml: Click the Open button Click the Click to read message Button If you receive a security warning, Click Yes to allow the process to continue.

3 Page 3 of 6 Are you a first time user? First Time users need to perform a one-time registration. You will be prompted to create an account and choose a password. You will not have to register again in the future. After you register, the secure message will open for you to read. First time users need to register. Enter the following, then click Continue: First and Last Name Password Password Confirmation Security Question Security Answer Be sure to remember or write down your password and security question/answer for future use. If you forget your password, you will be prompted for the security question to reset it. Passwords must conform to requirements. Passwords must be 7-20 characters long. At least one digit (0-9) is required. Both uppercase and lowercase characters are required. Your username may not appear in the password. Special are not required but may be used. Examples of valid passwords: Password88 pa$$word2

4 Page 4 of 6 Are you a returning user? Returning users are only required to login to view the message. Enter the password associated with your account and click Continue in order to log in to read your secure message. The decrypted message will appear in a browser after you enter your password. The Reply, Reply All, and Forward options are all available. Click Logout to exit the session.

5 Page 5 of 6 Frequently Asked Questions 1. How do I reset my password? Click the Forgot Password link. You will be prompted to answer your security question. Create a new password for your account. Be mindful of password requirements. 2. I forgot the answer to my security question and cannot use the Forgot Password link. Contact the person at UHA who sent you the message along with the UHA administrator at 3. What if I am locked out? If you enter an incorrect password several times, your account may become locked. If this happens please notify the person at UHA who sent the message along with the UHA administrator at 4. When I clicked the attachment named SecureMessageAtt.hml nothing seemed to happen. I noticed a yellow bar near the top of the web page, that showed the following information. Click the yellow bar, and select Download File. 5. After I click the Click to read message button, I get a security warning. Click yes to allow the process to continue. 6. Replying and Forwarding When you reply to or forward a secure message, your reply will be sent securely. Clicking Reply does not allow you to add more recipients to the message. Clicking Reply All does allow you to add more recipients to the message. Clicking Forward does allow you to add more recipients to the message.

6 Page 6 of 6 7. I'm using Internet Explorer (IE) 8 or higher and having issues. For example, nothing happens when I click the SecureMessageAtt.hml attachment. Please consider using a different browser such as Chrome or Firefox. As a work around in IE, try using Compatibility Mode. In IE, under the Tools menu, click Compatibility View Settings. Ensure the option to Display all websites in Compatibility View is checked; then click Close. Note: You can pick and choose which website(s) use Compatibility View. 8. It just doesn't work. What can I do? Please contact the person at UHA who sent you the message and ask that she or he send you the message by some other means. The issue might involve a configuration setting in your browser. Or, in rare instances, the secure server may be down for maintenance. If possible, please try using a different browser. Chrome and Firefox work well. For troubleshooting assistance, please contact the UHA administrator at ISD

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