Amdocs Mobile Financial Services

Size: px
Start display at page:

Download "Amdocs Mobile Financial Services"

Transcription

1 Amdocs Mobile Financial Services The cashless pioneer re-defining money since 2001 financial inclusion ecosystem innovation

2 the next-generation Mobile Financial Services solutions The rapid penetration of the mobile phone among all segments of the economic strata coupled with a high convenience usage factor provides a unique opportunity for communication service providers and financial institutions to offer a wide range of mobile financial experiences from basic services like top-ups and remittances to advanced financial products like savings, insurance and loans. For more than 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. With more than a 12-year track record of mobile money success spanning over 50 implementations worldwide and support for over 650 million end-users, Amdocs is redefining the boundaries of traditional financial services. Uniquely the company combines the most comprehensive and advanced financial grade platform along with a dedicated center of excellence to accelerate market adoption of mobile financial services. As proven in mature mobile money markets, mobile financial services are becoming a valuable customer acquisition and retention channel for CSPs, with the network churn among active mobile money users approaching 0% and MFS revenues approaching up to 20% of total revenues in the most successful markets. Why are people unbanked? World Bank s Global Findex shows that 3/4 of the world s poor do not have a bank account, not only because of poverty, but also due to costs, travel distance and paper work involved. For the 2.5 billion unbanked and 3 billion under-banked population in the world, the mobile device represents the best chance for affordable financial inclusion. Image courtesy of Oxfam 2

3 Over 14 years of experience as the cashless pioneer, launching world s first mobile money implementation with Globe GCash in global implementations 650 million served users 16bn transaction (est 12) CSP Bank / Financial Institution Top-Up & Payments Distributor 3rd Party Payment Service Provider 3

4 Amdocs provides the most comprehensive and flexible platform that supports all phases in the user s MFS adoption journey Amdocs offers a unified mobile financial services platform that powers any transaction across the entire financial services ecosystem. The financial-grade performance ensures transaction security, convenience and best-in-class operational reliability; and empowers service providers to leverage existing telecom infrastructure to operationalize customer insight and provide a single point of sale and service. Digital Commerce Direct Carrier Billing Digital Commerce Manager Enterprise Payment Processing Express Top-Ups Mobile Money Retailer Unified Wallet Converged Payments Loyalty & Gifting Single Wallet Supply chain management International Remittances Micro-Banking Savings Micro-Loans Micro-Insurance 4

5 Financial Inclusion: Industry s most comprehensive and advanced financial grade platform to deliver affordable and scalable financial services to the unbanked and underbanked helping service providers to tap into new market segments and capture new revenue streams Ecosystem: A dedicated mobile financial services center of excellence to help manage smooth technical operations as well as a team of consultants to accelerate the market adoption for mobile money implementations Expand 3rd party partner relationships with a trusted advisor that enables partner identification, onboarding and ongoing partnership management Business Benefits: Accelerate customer acquisition with fast and easy onboarding, agile know your customer (KYC) procedures and a revolutionary single wallet offering ecosystem Gain operational peace of mind with a dedicated center of excellence team for expert program management, best practices, market knowledge and skilled engineering resources to support end-to-end program needs, from vision and strategy to implementation, and 3rd party integration through ongoing support Enhance the customer experience by providing an intuitive, secure and convenient way to conduct cashless transactions Reduce network churn and increase customer stickiness and long-term customer lifetime value by being the trusted mobile money provider Financial Inclusion InnovatION Support simple real-time banking services and real-time settlement and clearance with a financial grade platform that provides built-in checks, high security and easy configurations Eliminate technology barriers and accelerate merchant acceptance for mobile money with a vendor agnostic platform that enables seamless integration with existing merchant hardware and software Monetise previously unprofitable consumer segments with affordable, accessible and secure mobile-phone based budget banking services Quickly adapt to dynamic market changes and regulatory requirements with a service creation platform that enables on-the-fly deployment of business services Innovation: Partner with the cashless pioneer that is redefining the boundaries of financial services 5

6 Mobile MONEY HALL OF FAME: INNOVATION CURVE 2004 Money First commercial mobile money deployment globally 2008 Agent Experience First unified ewallet platform for voucherless electronic recharge and bill payments for multiple lines of business 2010 Costs First hosted MFS Platform in (SaaS) 2007 Sending Money Home First mobile-to-mobile international remittance 2009 Banking First end-to-end mobile phonebased banking solution 2014 Re-Define Consumer Experience Re-defining consumer experience with the single wallet 6

7 About Amdocs For more than 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright 2014 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs owns or has rights to use trademarks or trade names in conjunction with the sale of our products and services, including, without limitation, each of the following: Amdocs, Bridgewater Systems, ChangingWorlds, Clarify, Cramer, CES, Collabrent, DST Innovis, Ensemble, Enabler, Intelecable, Intentional Customer Experience, JacobsRimell, jnetx, MX Telecom, OpenMarket, Qpass, SigValue, Streamezzo, Stibo Graphic Software, Xacct, Aging in Place, Embrace Challenge, Experience Success, and Quality Consumption.

Creating Differentiation by Simplifying Customer Experience

Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Service providers today are facing intense competitive challenges from other operators, over-the-top

More information

Amdocs SMB Social Experience Solution. Get social with your SMB customers

Amdocs SMB Social Experience Solution. Get social with your SMB customers Amdocs SMB Social Experience Solution Get social with your SMB customers smb social experience solution In today s connected world, businesses with a strong social media presence have the advantage of

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the

More information

Amdocs Blueprint to Digital. From Vision to Reality

Amdocs Blueprint to Digital. From Vision to Reality Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to

More information

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014 Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from

More information

CES 9.1 Unleash the Power of Experience

CES 9.1 Unleash the Power of Experience CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Amdocs Network Cloud Service Orchestrator

Amdocs Network Cloud Service Orchestrator Amdocs Cloud Service Orchestrator Provide business managers with the freedom to create more services more quickly, by removing barriers to new service introduction Give customers greater control over their

More information

Amdocs Web Service Factory

Amdocs Web Service Factory Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

Cloud Adoption in Small- to Medium-Sized Businesses

Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5

More information

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3

More information

Amdocs Data Integrity Management Suite. Rediscover your network

Amdocs Data Integrity Management Suite. Rediscover your network Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers

More information

Amdocs Testing Factory

Amdocs Testing Factory Amdocs Testing Factory Amdocs Testing Factory 2 Contents Introduction...3 Telco & CSP Challenges in Testing...4 The Amdocs Testing Factory Model...5 Set-up and Transition...6 Governance...8 Engagement

More information

Leveraging Business Process Management with Smart Project Orchestration

Leveraging Business Process Management with Smart Project Orchestration Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

Amdocs Policy Controller

Amdocs Policy Controller Amdocs Policy Controller The Amdocs Policy Controller is a highly flexible and scalable policy server specifically designed to help service providers manage the impact of mobile data growth on their networks

More information

Mobile Application Testing

Mobile Application Testing Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world

More information

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs)

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.

More information

Amdocs Smart Net Solution

Amdocs Smart Net Solution Amdocs Smart Net Solution With the explosive growth of mobile data and the popularity of Wi-Fi as an access technology, Wi-Fi services have become a key strategy for service providers to alleviate network

More information

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 AMDOCS CUSTOMER success story SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 The main benefit of using Amdocs or Cramer is their best of suite approach. In the past, we had a policy of best

More information

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your

More information

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

OSS Managed Services A New Business Model for Service Providers

OSS Managed Services A New Business Model for Service Providers OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Prepaid loyalty: fact or fiction?

Prepaid loyalty: fact or fiction? Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...

More information

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

Amdocs Smart Device Support Solution

Amdocs Smart Device Support Solution Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,

More information

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT

More information

Driving business value from Amdocs pre-integrated Order-to-Activation

Driving business value from Amdocs pre-integrated Order-to-Activation Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

Answering challenges of the VoLTE era

Answering challenges of the VoLTE era Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement

More information

Mobile Financial services Real cases from around the world

Mobile Financial services Real cases from around the world Mobile Financial services Real cases from around the world 1 # It s time for money to change We believe that as money goes mobile, network operators will play a significant role in the m-commerce value

More information

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time

More information

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance NFV Checklist Designing Agile, Scalable Networks for Carrier-Grade Performance NFV CHECKLIST: DESIGNING AGILE, SCALABLE NETWOKS FO CAIE-GADE PEFOMANCE 2 Contents NFV Checklist Introduction...3 1. Horizontal

More information

Amdocs Service Controller

Amdocs Service Controller Amdocs Service Controller The Amdocs Service Controller is the industry s leading authentication solution that allows operators to control access to differentiated services across all network access technologies

More information

Telecom. Mobile Commerce Platform for. Increase ARPU Increase ROI Increase Customer Value

Telecom. Mobile Commerce Platform for. Increase ARPU Increase ROI Increase Customer Value Mobile Commerce Platform for Telecom Maximize Revenue. Secure. Convenient. Affordable Mobetize offers the only integrated secure mobile commerce platform for telecom companies designed to maximize your

More information

Amdocs Energy Solution

Amdocs Energy Solution Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and

More information

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.

More information

Amdocs Support. Maximize your investment

Amdocs Support. Maximize your investment Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from

More information

Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Amdocs Commercial Billing Solution. Central Fee and Interest Manager Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

Announcement of the transaction with Oracle. Customer Frequently Asked Questions

Announcement of the transaction with Oracle. Customer Frequently Asked Questions Announcement of the transaction with Oracle Customer Frequently Asked Questions Objective What did Oracle announce about the transaction with eservglobal? Oracle announced that it has entered into an agreement

More information

Product Catalogue. Next generation mobile wallet solution

Product Catalogue. Next generation mobile wallet solution Product Catalogue Next generation mobile wallet solution xpwallet has a complete end-to-end proven mobile wallet solution ready for immediate implementation. Solution Overview Suitable for telcos, banks,

More information

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom

More information

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do.

bss But in addressing their BSS environments as a whole operators clearly have a good deal more thinking to do. bss Questions in this section were put to operators exclusively as we sought to establish which elements of the BSS environment are being addressed with the most urgency. Cloud already enjoys significant

More information

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business

More information

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving

More information

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

TeraScale. Amdocs White Paper January 2015

TeraScale. Amdocs White Paper January 2015 TeraScale Amdocs White Paper January 2015 TERASCALE 2 Contents Introduction...3 Why is Big Data a Big Deal?...4 The Challenges...4 The Opportunities...5 The Challenges...6 Big Data and Analytics: A State

More information

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported

More information

Mobile Wallet Platform. Next generation mobile wallet solution

Mobile Wallet Platform. Next generation mobile wallet solution Mobile Wallet Platform Next generation mobile wallet solution Introduction to mwallet / Mobile Wallet Mobile Wallet Account is just like a Bank Account User s money lies with the Mobile Wallet Operator

More information

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.

More information

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to

More information

SMART AND SECURE PAYMENT PROCESSING SOLUTIONS, SIMPLIFIED

SMART AND SECURE PAYMENT PROCESSING SOLUTIONS, SIMPLIFIED SMART AND SECURE PAYMENT PROCESSING SOLUTIONS, SIMPLIFIED Complex omnichannel commerce and payments environment THE OPPORTUNITY: Simplify and secure the digital payments experience and maximize its revenue

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY VODAFONE GLOBAL Vodafone is committed to delivering innovative and compelling mobile services to all our customers. Amdocs Interactive Personalized Mobile Portal

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper Bringing NFV to Life Technological and Operational Challenges in Implementing NFV Amdocs White Paper Bringing nfv to life 2 Contents 1. Introduction...3 2. The NFV Business Need...3 3. Challenges To Realizing

More information

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest

More information

Amdocs Customer Management

Amdocs Customer Management Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

Accenture and Moven Join Forces to Transform Digital Banking Solutions

Accenture and Moven Join Forces to Transform Digital Banking Solutions Accenture and Moven Join Forces to Transform Digital Banking Solutions Joining Forces with Fintech Disruptors to Transform Digital Banking Solutions Accenture & Moven Partnership Digital Disruption is

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

Game changing economics for Small Cell Deployment. Amdocs OSS White Paper October 2013

Game changing economics for Small Cell Deployment. Amdocs OSS White Paper October 2013 Game changing economics for Small Cell Deployment Amdocs OSS White Paper October 2013 Game changing economics for Small Cell Deployment 2 Contents Mobile data traffic growth drives the case for small cell

More information

DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE?

DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? DOES YOUR PCRF HAVE WHAT IT TAKES TO SUPPORT VOLTE? 2 Table of Contents EXECUTIVE SUMMARY...3 INTRODUCTION...3 WHAT S SPECIAL ABOUT VOLTE TRAFFIC?...4

More information

Managed Transformation: The low-risk, high-reward alternative

Managed Transformation: The low-risk, high-reward alternative Managed Transformation: The low-risk, high-reward alternative MANAGED TRANSFORMATION: THE LOW-RISK, HIGH-REWARD ALTERNATIVE 2 Contents Executive Summary... 3 Transformation triggers... 4 From whether to

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

The Business of Cloud Communications

The Business of Cloud Communications The Business of Cloud Communications Driving Profitability with Hosted Voice and Collaboration Services Cloud has changed how communications services are delivered and at the same time changed the potential

More information

Solution Showcase 2016

Solution Showcase 2016 Solution Showcase 2016 Two taps booking Making travel and hospitality booking truly mobile, Scanovate's has developed a mobile image-based registration solution designed specifically for the business needs

More information

IBM Executive Point of View: Transform your business with IBM Cloud Applications

IBM Executive Point of View: Transform your business with IBM Cloud Applications IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era When reaching zero is actually a good thing How to recover revenues in the 4G/LTE era It s definitely a data world There s no other word for it: mobile data usage is skyrocketing. A leading carrier in

More information

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION?

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION: THE PREPAID LOYALTY CHALLENGE 1 EFFECTIVE STRATEGIES FOR PREPAID LOYALTY 2 BETTER RATES DON T JUST MEAN CHEAPER

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

CES 9 Operational Efficiency. Reducing costs and improving operations in service provider IT environments

CES 9 Operational Efficiency. Reducing costs and improving operations in service provider IT environments CES 9 Operational Efficiency Reducing costs and improving operations in service provider IT environments CES 9 OPERATIONAL EFFICIENCY 2 Contents 1. EXECUTIVE SUMMARY...3 2. MAXIMIZING OPERATIONAL EFFICIENCY

More information

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering

More information

How to Sell to SMBs in the Future

How to Sell to SMBs in the Future How to Sell to SMBs in the Future HOW TO SELL TO SMBS IN THE FUTURE 2 Contents The SMB change as competition increases and new engagement models are created...3 What the SMB wants...4 What sales teams

More information

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING AMDOCS CUSTOMER success story DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING Amdocs OSS has enabled Slovak Telekom to improve service operations

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

Overview and Frequently Asked Questions

Overview and Frequently Asked Questions Overview and Frequently Asked Questions Overview Oracle Buys Skywire Software Accelerates Oracle s formation of the most modern and complete software suite for the insurance industry and expands content

More information

A new era for the Life Sciences industry

A new era for the Life Sciences industry A new era for the Life Sciences industry Cloud computing changes the game Michael Whitworth Director, Clinical Data Strategy Accenture Accelerated R&D Services Michael.whitworth@accenture.com Agenda: Accenture

More information

mservice Retail Approach to Top-Up Distribution and Mobile Commerce

mservice Retail Approach to Top-Up Distribution and Mobile Commerce Amdocs Presents Mobile Money Hall Of Fame Retail Approach to Top-Up Distribution and Mobile Commerce Image courtesy of Wikipedia We innovated in the space by introducing the concept of a single SIM card

More information

Experience a world where customer interactions just keep getting better.

Experience a world where customer interactions just keep getting better. Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience

More information

amdocs customer SucceSS StORy Duncan Bennett

amdocs customer SucceSS StORy Duncan Bennett AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably

More information

IBM SmartCloud for Service Providers

IBM SmartCloud for Service Providers IBM SmartCloud for Service Providers Launch new cloud services simply and quickly to increase revenue Highlights Offers a pre-integrated, pre-configured, building-block approach to cloud services delivery

More information

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces

More information

Create and Drive Big Data Success Don t Get Left Behind

Create and Drive Big Data Success Don t Get Left Behind Create and Drive Big Data Success Don t Get Left Behind The performance boost from MapR not only means we have lower hardware requirements, but also enables us to deliver faster analytics for our users.

More information

PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES

PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES EXECUTIVE SUMMARY Prepaid cards have received much attention over the past years and the prepaid market is now booming and offers a world of opportunities.

More information

Policy and the New Application Ecosystem. The role of policy control and service quality in the applications value chain

Policy and the New Application Ecosystem. The role of policy control and service quality in the applications value chain Policy and the New Application Ecosystem The role of policy control and service quality in the applications value chain POLICY AND THE NEW APPLICATION ECOSYSTEM 2 Contents Introduction...3 The Promise

More information

10 Ways to Deal with Mobile Data Capacity Crunch

10 Ways to Deal with Mobile Data Capacity Crunch 10 Ways to Deal with Mobile Data Capacity Crunch 10 WAYS TO DEAL WITH MOBILE DATA CAPACITY CRUNCH 2 Contents 1. Executive Summary...3 2. Introduction: The Mobile Data Capacity Crunch is Real...3 3. Ten

More information

NFV: IT S NOT JUST THE NETWORK IT S ALL ABOUT THE SERVICE!

NFV: IT S NOT JUST THE NETWORK IT S ALL ABOUT THE SERVICE! NFV: IT S NOT JUST THE IT S ALL ABOUT THE SERVICE! OCTOBER 2016 TABLE OF CONTENTS Challenges... 3 A holistic approach to NFV service lifecycle management... 4 Choosing the right partner... 6 AT&T and Amdocs

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information