TeraScale. Amdocs White Paper January 2015

Size: px
Start display at page:

Download "TeraScale. Amdocs White Paper January 2015"

Transcription

1 TeraScale Amdocs White Paper January 2015

2 TERASCALE 2 Contents Introduction...3 Why is Big Data a Big Deal?...4 The Challenges...4 The Opportunities...5 The Challenges...6 Big Data and Analytics: A State of the Art...7 NoSQL...8 Analytics...8 Constraints...8 Is Big Data Telecom-ready?...9 Amdocs Customer Experience Solution...10 Overview...10 TeraScale Makes Big Data Telecom-grade...11 Conclusion...13

3 TERASCALE 3 Introduction The world in which we live in today is flooded with data that is being produced and consumed by billions of endpoints. Broadband access, emerging smart phones and tablets, new data services, mobile applications and cloud computing together with a seemingly infinite number of connected devices has created an unprecedented scale of data usage in telecommunication networks. Mobile and fixed data service consumption is already an increasingly growing commodity in subscribers lives; all market analysts agree on the inevitable exponential growth of exchanged data volumes that telecom operators will have to process. Service providers are currently facing a multi-dimensional challenge. On the one hand, they understand the strong potential of the insights that can be extracted from such an explosion of data within their billing and charging systems. These insights will result in additional revenue through improved market positioning, new offerings and better management of customer experience and loyalty. Providers are also aware that this goes beyond traditional products that are being offered and managed by their charging, billing and customer management systems. Moreover, they see the need for a strategic move towards analytics-driven evolution, including real-time analytics. On the other hand, however, service providers are well aware that this large amount of data must still be managed with carrier-grade quality a prerequisite for their customers with the efficiency and cost control that customers have come to expect. In this context, Big Data is seen as the key trend that will help service providers facing these challenges and contribute to monetizing the related opportunities. Big Data is commonly addressed through three dimensions the 3 V s : Volume of data, which is continuously increasing Variety of data in terms of sources and formats Velocity of data, which is the speed in which data is captured, processed and analyzed To these, some players add an important business-related dimension of Value, which includes the increasing business potential that service providers receive from the data. Big Data-related technologies are widely accepted and adopted by many industries. Moreover, main storage and data analytics solution suppliers, such as IBM, EMC, and Cloudera, are already positioning their Big Data products in the market; however, since the Big Data solutions that are currently available are only enterprise-grade and basically designed for business intelligence and heavy analytics of historical data, the question that must be answered is: Is Big Data, today, telecom-ready?.

4 TERASCALE 4 What, in fact, are the principal gaps that have to be addressed to prepare Big Data as a driver that can, simultaneously, enable service providers to effectively manage the growing volume and variety data, control costs, and confidently enter the vast ocean of new real-time analytics-based offerings in terms of Velocity and Value and data-driven decision making? When examining the current market and the products of key suppliers, one quickly sees that there are, in fact, considerable gaps. Existing product roadmaps focus on enterprises, and give little attention to user experience, loyalty, and data monetization. Amdocs plays a key role in addressing these critical gaps by adopting Big Data technologies while, at the same time, introducing cost-effective operability capabilities and providing suitable platforms and tools to meet the need for the analytics-related applications required by service providers. Amdocs CES is one of the early adopters of Big Data. Currently partnering with major Big Data solution vendors, Amdocs has built within its CES portfolio a telecom-grade Big Data platform, TeraScale, which is aimed at bringing service providers to the next level of cost-effectively managing data growth and leveraging high volume and increasing velocity to drive the business and to quickly create innovative offers well adapted to customer needs and experience. Amdocs TeraScale enables service providers efficiently transition to telecom-grade Big Data at any point and within a comprehensive migration path. Why is Big Data a Big Deal? The Challenges Big Data! is a buzzword that you surely have already heard! What, though, does it really mean, and how can telecom service providers leverage it to face the inevitable explosion of? How will Big Data help providers increase profit, stay competitive, and control costs? Is there a possibility that service providers might very well find themselves lagging well behind the market if they do not adopt Big Data-related technologies? These are the key questions addressed in this white paper. In addition, this paper discusses the main challenges faced by the industry in bringing Big Data into the telecom world, and, finally, how Amdocs CES adopts Big Data and creates from it an essential engine for growth and efficiency. Big Data is, in fact, an emerging trend in data behavior, defined as data sets that grow so large that they become difficult to work with using traditional RDBMS (Relational Database Management System) technologies and related management tools. This trend is typically characterized by an increase within the three dimensions, described earlier Volume, Variety, and Velocity.

5 TERASCALE 5 Challenges can be found at all levels of data processing, including capture, formatting, storage, analysis, sharing, search, queries, and visualization. Non-relational data models tend to be adopted for the management of Big Data because they can be easily scaled using low-cost commodity hardware, and tend to provide better performance, especially for write-intensive applications. In addition to this economical aspect, a key advantage of Big Data is its strong potential to drive business decisions and market offerings, given the valuable insights that often result from analysis of large amounts of data. By leveraging the economy of scale offered by nonrelational models, therefore, service providers can retain data for longer periods of time and increase the potential of its monetization. Hadoop ecosystem, which is a software framework that supports data-intensive distributed applications. HBase offers superior throughput, low latency, linear scalability, and high availability, all of which revolutionize data management costs. While suppliers, such as IBM, EMC, Intel, and Cloudera, are introducing NoSQL database solutions that are predominantly built on top of HBase, other vendors, such as HP, Microsoft, and SAP, specialize in analytical tools and processing of data streams. It is important to note that the vendors mentioned above are focusing on generic Big Data solutions to fit large industry segments. This leaves considerable gaps in terms of a specific service provider s needs that correspond to their environments and market dynamics. One of the main trends of non-relational models is NoSQL Not Only SQL databases that are not built primarily on tables, and generally do not use SQL for data manipulation. Big Data technologies cover both database software and analytics tools such as pattern recognition, anomaly detection, predictive modeling, and etc. HBase is one of the best-known NoSQL databases suitable for Big Data. It is a widely deployed, non-relational, distributed database (inspired by Google s BigTable), and is part of the Apache The Opportunities From the perspective of business usage, Big Data is viewed as a data-driven decision making tool that is used mainly for analytics applications. And it is. Marketing departments of various industries use Big Data to analyze customer behavior and sales and to extract from the data insights that can be used later to fine-tune existing products or define new products/packages as a means of becoming more competitive in the market.

6 TERASCALE 6 Traditionally, telecom service providers have dealt with large amounts of data for BSS and customer management activities. This data has always been managed in a carriergrade environment due to its criticality; service providers, therefore, make substantial investments to ensure high availability, guarantee data integrity, prevent data loss, enhance the manageability of the data infrastructure, and ensure fast responses to business requests. Historical data, on the other hand, is generally transferred to data warehouses for archiving and for further analytics. Today, service providers are experiencing two important paradigm shifts: the first is the explosion of usage data processed by the service provider, and the second is the criticality of analytics applications to the service provider s business. Analytics applications are no longer a complementary set of features to the operator s business; these applications have, in fact, become drivers for an enhanced user experience and to introduce revenue generating sources. Consequently, telecom operators need not only to manage properly an exponentially increasing amount of data but must also use this data in a well-organized manner to drive the business in terms of strategic moves, user experience, loyalty and new offerings. The Challenges The first challenge facing service providers is the fact that current Big Data technologies are not designed to be telecom-grade and cannot simply or seamlessly replace existing data infrastructures. This is without mentioning the technical challenges related to the NoSQL nature of Big Data. Operability and non-functional requirements, such as stability and performance essential to billing, charging and customer management are not covered by existing Big Data technologies, a serious problem that must take into consideration cost constraints. The second challenge is related to the nature of the analytics applications required in telecoms. Many of these applications require near real-time feedback from existing billing and charging systems. In addition to the ability to comprehensively analyze historical data required for making predictions and to take strategic decisions for better subscriber loyalty and experience enhancements, telecom operators, to remain competitive, must be able to quickly respond to short term situations by being responsive to customer aspirations and expectations. This poses the problem of what type of architecture the operator must consider to enable robust market responsiveness. Current Big Data solutions are far from providing clear answers to these important questions; they focus more on how to 1) host the largest amount of data on COTS hardware and storage and 2) optimize analytics applications.

7 TERASCALE 7 In this whitepaper we focus on the main question: How to make Big Data, Telecom ready?. We describe, in response, the main challenges that were already highlighted, review the expected benefits and present the solution that was adopted in the Amdocs Customer Experience Solution portfolio. For Big Data, the objective of new technologies such as NoSQL are to remove all constraints that traditional databases may encounter when dealing with large amounts of unstructured data. The main features and attributes of such solutions include: Big Data and Analytics: A State of the Art The most accepted technologies in the area of Big Data are grouped under the name of NoSQL, and share a common set of properties in terms of the key capabilities that they offer. NoSQL technology, for example, is non-relational as opposed to RDBMS (Relational Database Management Systems), which is the predominant technology for storing structured data that has been used in most businesses throughout the last thirty years. The NoSQL trend began in 2009 as a serious effort to replace the heavy and expensive relational databases with less expensive and more robust way of storing and managing data. The motivation behind this effort was the fact that Web 2.0 startups were already building their own data stores. These startups, moreover, were being increasingly driven by major players who, for years, were managing very large amounts of data using their own technologies; for example, Amazon s Dynamo and Google s BigTable. This trend was confirmed by such cloud and social network players as Cassandra for Facebook that also adopted a NoSQL approach. Reduction in data requirements, such as ACID, which increases the complexity in the management of large, dynamic data sets. High throughput, mainly in terms of write operations, the main objective of which is to avoid bottlenecks on the data collection side. Usage of commodity hardware and storage, which may involve sacrificing a degree of reliability that can be overcome by distributed replication. Horizontal Scalability, a key factor for cost control given that there is no indication that the growing increase of data that needs to be processed will be slowing down. Distribution of data storage and processing required for running parallel jobs for complex queries. Open source, which is regarded as the trend that provides the most flexibility for this solution.

8 TERASCALE 8 NoSQL The most adopted NoSQL technology is Apache open source HBase, which is built on top of an open source Hadoop framework (also from Apache). Hadoop is a framework for storing and processing large amounts of data across clusters of machines. It provides HDFS, which is a distributed file system used for reliable data storage. The processing framework provides the capability of executing a Map Reduce algorithm to process queries in parallel across multiple clusters. For reliability, data is replicated in a distributed manner. HBase is column-based and has been designed for random, real-time read/write access to data. It ensures linear scalability and offers reliably consistent reads and writes. HBase has adequate classes for backing up Hadoop Map Reduce jobs with Apache HBase tables, and exposes a Java API for client access. It also provides automatic table sharing and failover between Region Servers. HBase appears to be the most suitable for the kinds of usage data records processed in the telecommunications industry. Analytics The objective of these tools is to enable large set of analytics applications depending on the addressed segment. For the telecommunications industry, current traditional data analytics cover a set of known areas, including but not limited to churn management, subscriber profiling, proactive network monitoring, capacity planning, revenue insurance and personalized advertising. Virtually all these activities are based on legacy analysis of historical data. Constraints In addition to the vendor and technology side of the picture, there are several main constraints and factors that drive the evolution of Big Data, in particular those that impact service providers business operations. The first obvious limitation is Big Data s focus on enterprise business. This focus provides an enterprise-level quality that is not necessarily suitable for telcos. In addition, there are other dynamic parameters that demand a lot of attention not only for building a telecom-grade Big Data solution but also to make it sustainable for the future. Many tools used for Big Data are being adopted either by suppliers of Big Data storage as part of their portfolio or by new ISVs as separate solutions for advanced analytics. These tools encompass data capture, analysis and visualization based on data processing algorithms such as classification, data fusion, pattern recognition and predictive modeling.

9 TERASCALE 9 Consequently, with the exponential increase of data, other factors are becoming more important. In fact, we see a lot of challenges related to the continuous growth of data facing current Big Data vendors, including the need for high availability, manageability, short latency, stability and the ability to support heavy processing applications. Integration with billing, charging and customer management that results in value and sustainable business cases is another important issue not addressed by Big Data vendors and is a key factor to making Big Data investment profitable within a telecom environment. Is Big Data Telecom-ready? The problem being addressed here is how to enable service providers to leverage Big Data technologies in the telecom environment. As explained earlier, a storage solution from the main vendors, even combined with analytics, will not meet the providers current needs due to existing gaps. In this section we discuss those gaps in greater detail and attempt to make clear the complexity of the problems we are facing. Service providers envision that Big Data provides the ability to: Scale and effectively manage growing data volumes Because users are spending greater amounts of time consuming data and because an increasingly large number of services depend on the data itself (both new and old), the need for high availability of data is becoming critical. High performance and low latency, in conjunction with operability and management functions, are key factors. This is what service providers need to focus to achieve maximum scalability and effective data volume management. Today, HBase vendors cannot meet all these requirements with their out-of-the-box products. Consequently, the role played by BSS vendors is crucial since scalability and effective data volume management is dependent on how the BSS vendor adopts and integrates with the HBase product. Cost control is another vital issue since service providers are currently managing data with traditional RDBMS. The shift currently being taken raises clear questions regarding target architecture, including: Will the shift involve a complete transformation of data management? Is the configuration needed side-by side Is there any migration path? Control the cost of capital investment and operations Manage their business and create new services based on analytics applications

10 TERASCALE 10 These issues need to be addressed in order to achieve the second goal of controlling the cost of capital investment and operations. According to an Amdocs analysis, the cost of processing one million events in peak time is constantly dropping (at an average of 17% YoY) [EOS] as a result of such IT technological advances as stronger CPU processing power and a decline in costs associated with storage. Nevertheless, these technological advances are not enough to offset the required expansion in charging systems due to the exponential growth of network-generated events. The figure below illustrates our analysis, in which we predict, based on technological progress and the Amdocs Convergent Charging technology roadmap, a decline in the total hardware and software costs required to process the forecasted event inflow. The analysis indicates that Amdocs Convergent Charging is geared to support the predicted exponential growth while the required hardware and software costs will drop by 28% YoY. For the third goal managing the business and creating new services based on analytics applications the direction here is not to focus strictly on the analytics of archived information with heavy algorithms but, rather, to apply a combined approach where insights from both current and old data can be used, in real-time, to create value. Using the same system, service providers should be able to perform realtime analytics for immediate needs as well as perform the kinds of complex analytics required for driving the business toward the right direction. In the remaining part of this whitepaper, we show how Amdocs, as the market leader of BSS solutions (Convergent Charging, Billing and Customer Management), solves these problems and allows service providers to comfortably reach the three goals. Amdocs Customer Experience Solution Overview Amdocs Customer Experience Systems (CES) is a modular, integrated software and services portfolio that enables service providers to take advantage of new business opportunities faster, differentiate through real-time customer experiences and streamline and improve operations. The Amdocs CES platform enables service providers to bridge the gap between the network and the end user with solutions that cover customer management, digital services, revenue management, operations support systems (OSS) and network control, based on a common unified foundation. Amdocs Revenue Management is the key CES module, offering charging and billing, mediation and partner management solutions. It enables service providers to quickly create and manage complex billing, charging and collection processes to offer their customers innovative and personalized pricing models and payment services that are simple and intuitive.

11 TERASCALE 11 Within Revenue Management, Convergent Charging is the central system used for processing usage events and generating and storing rated events into a RDBMS-based usage database. It is here where the transformation for Big Data adoption starts, providing the foundation upon which all other Revenue Management and CES systems can migrate to Big Data. TeraScale Makes Big Data Telecom-grade The Amdocs solution for tackling the problem of how to enable service providers to leverage Big Data technologies in telecom environments is named TeraScale. This new architecture, at core of the Amdocs product portfolio and based on HBase technology, allows service providers to achieve the three goals discussed above. In the following sections we explain how, for each of the goals, TeraScale solves the associated problem. Ability to Scale and Effectively Manage Growing Data Volumes Since TeraScale is dependent on NoSQL solution providers, Amdocs, after a thorough analysis of offers available in the market, decided to adopt HBase as the core technology and to partner with the top suppliers of HBase systems. The partnership is driven by the ability of HBase suppliers to comply with Amdocs requirements in terms of operability, performance, integration, migration, scalability and pricing. To achieve this goal, Amdocs provides, on top of HBase a set of features that makes TeraScale operability compliant with the needs of service providers and ensures that the HBase partner s product is aligned with these features. It also adopts HBase into an architecture that provides the required performance, responsiveness and stability while minimizing the total cost of ownership and providing the means to control operational expenses. Amdocs TeraScale encompasses the following list of capabilities: Monitoring, with telecom-specific monitoring interfaces and qualities Fault Management, including troubleshooting and alarm management Performance Management, including the possibility to create customized performance sessions Lifecycle Management and Control operations Backup and Archiving, which are essential for disaster recovery and archiving of historic data Security management, including data protection and privacy

12 TERASCALE 12 Maintenance and Control Operations to achieve system manageability and safety Resource clean-up based on standard telco data models such as billing cycles Upgradability, ensuring that frequent upgrades will not cause interference or interruptions Configuration and Installation Logging and Tracing, including such telco-specific requirements as Subscriber Tracer In addition to the operability requirements, TeraScale has been designed to meet the performance, availability, stability and latency expected by telecom environments. To achieve this, Amdocs first defined architecture that allows the support of such capabilities, taking into consideration HBase s limitations. In addition, stringent performance and stability test criteria has been applied to all the selected HBase partners to ensure that the required KPIs can be met. Ability to Control the Cost of Capital Investment and Operations The solution adopted by Amdocs in the area of capital investments and operations is to reach a stage where data management systems already used for regular charging, billing and customer management functions can be consolidated with data management intended to be used for analytics. In this way, service providers enjoy significant cost reductions in both infrastructure and operations. The second solution is to disconnect real-time read/write flows and related high availability from HBase I/O flows via a write-behind approach, which ensures asynchronous coupling. This is done using Amdocs Elastic OCS [EOC], which is based on IMDG (In-Memory Data Grid) technology. Online charging latency and high availability KPIs, therefore, remain untouched and independent from the load on HBase. Such an approach allows for important savings in terms of HBase infrastructure. The third solution is related to the TeraScale migration path designed by Amdocs, which ensures a smooth transition to Big Data. The migration path brings value throughout all the stages and takes into consideration factors related to service provider pedigree adoption and the learning curve required of emerging new technologies.

13 TERASCALE 13 Ability to Manage their Business and Create New Services Based on Analytics Applications The architecture Amdocs has adopted for TeraScale aims to consolidate all data used by billing and charging, customer management and analytics applications in a single place. However, another significant aspect of the architecture is that insights uncovered by analytics applications can be fed, in real time, into online charging for innovative services related to real time interactions and customer experience enhancement. Amdocs is working with its main partners in the area of analytics applications and is building a roadmap of competitive edge analytic-driven services and processes, all of which are based on the same TeraScale platform and tightly integrated into convergent charging, billing and customer management systems. By achieving the three stated goals, service providers will profit from a number of highly valuable benefits: Service providers will no longer have to be afraid of being overloaded with increasing amounts of usage data. Instead, they will have full control of the exponential trend. Conclusion The worldwide exponential explosion of data usage is creating for service providers a major challenge and an incredible opportunity for growth. The challenge is to maintain control over the cost and quality of data management despite the extremely large volumes that need to be processed. We now have an opportunity to use this explosion of data as a driver for business decision making and as a means of generating additional sources of revenue based on analytics applications. While Big Data technologies appear to provide solutions for such challenges, for the telecom industry, many gaps need to be addressed by BSS suppliers in order to introduce Big Data as a telecom grade solution and a common data foundation for BSS and analytics. Amdocs TeraScale, at the heart of Amdocs CES, bridges these gaps and enables service providers to immediately begin a smooth transition to Big Data and analytics based upon a comprehensive migration path. Costs will be controlled through the usage of the best available technologies and the most suitable architecture. An intensive set of analytics applications and processes can be built to increase revenue and better manage the business based on data-driven decision making.

14 About Amdocs For more than 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and its more than 22,000 employees serve customers in over 80 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA AUSTRIA ISRAEL SPAIN CANADA CHINA CYPRUS KAZAKHSTAN SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND UNITED ARAB EMIRATES - DUBAI UNITED STATES PHILIPPINES GERMANY RUSSIA SINGAPORE IRELAND SOUTH AFRICA TAIWAN THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright 2015 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs owns or has rights to use trademarks or trade names in conjunction with the sale of our products and services, including, without limitation, each of the following: Amdocs, Bridgewater Systems, ChangingWorlds, Clarify, Cramer, CES, Collabrent, DST Innovis, Ensemble, Enabler, Intelecable, Intentional Customer Experience, JacobsRimell, jnetx, MX Telecom, OpenMarket, Qpass, SigValue, Streamezzo, Stibo Graphic Software, Xacct, Aging in Place, Embrace Challenge, Experience Success, and Quality Consumption.

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014

Unlocking the True Potential of Usage Data. Amdocs White Paper November 2014 Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from

More information

Amdocs Web Service Factory

Amdocs Web Service Factory Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive

More information

Amdocs Data Integrity Management Suite. Rediscover your network

Amdocs Data Integrity Management Suite. Rediscover your network Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers

More information

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments

CES 9 Virtualization. Reducing costs and improving operations in service provider IT environments CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3

More information

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP

WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your

More information

Mobile Application Testing

Mobile Application Testing Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Amdocs Field Service

Amdocs Field Service Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver

More information

Amdocs Smart Device Support Solution

Amdocs Smart Device Support Solution Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,

More information

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance

Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade

More information

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Leveraging Business Process Management with Smart Project Orchestration

Leveraging Business Process Management with Smart Project Orchestration Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3

More information

Amdocs Support. Maximize your investment

Amdocs Support. Maximize your investment Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from

More information

Creating Differentiation by Simplifying Customer Experience

Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Customer Experience Creating Differentiation by Simplifying Service providers today are facing intense competitive challenges from other operators, over-the-top

More information

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT

More information

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE

AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.

More information

Amdocs Smart Agent Desktop

Amdocs Smart Agent Desktop Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.

More information

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS

EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving

More information

Amdocs Energy Solution

Amdocs Energy Solution Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and

More information

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES

UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers

Amdocs CES Multi-Play Smart Pack. A customer care and billing solution for multi-play service providers Amdocs CES Multi-Play Smart Pack A customer care and billing solution for multi-play service providers DOES YOUR MULTIPLE SERVICE PORTFOLIO MANAGE YOU, OR DO YOU MANAGE IT? As a service provider in the

More information

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration

Amdocs Network Rollout Solution. Cut time and cost for network rollout and change projects with process orchestration Amdocs Network Rollout Solution Cut time and cost for network rollout and change projects with process orchestration Networks are evolving fast!! Introduction Service provider challenges With the massive

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6

SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 AMDOCS CUSTOMER success story SUNRISE COMMUNICATIONS AG COMPLETES THE MIGRATION TO CRAMER6 The main benefit of using Amdocs or Cramer is their best of suite approach. In the past, we had a policy of best

More information

Amdocs Commercial Billing Solution. Central Fee and Interest Manager

Amdocs Commercial Billing Solution. Central Fee and Interest Manager Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,

More information

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing

Selected Managed Services Case Studies. Amdocs Global Strategic Sourcing Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported

More information

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP

TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to

More information

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER

NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the

More information

Answering challenges of the VoLTE era

Answering challenges of the VoLTE era Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT

TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

OSS Managed Services A New Business Model for Service Providers

OSS Managed Services A New Business Model for Service Providers OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with

More information

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS

GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time

More information

CES 9.1 Unleash the Power of Experience

CES 9.1 Unleash the Power of Experience CES 9.1 Unleash the Power of Experience Making the complex SIMPLE > Social, Immediate, Multiple Choice, Personalized Lifestyle Experience Today, communication is not just about the network technology,

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

Driving business value from Amdocs pre-integrated Order-to-Activation

Driving business value from Amdocs pre-integrated Order-to-Activation Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution

More information

amdocs customer SucceSS StORy Duncan Bennett

amdocs customer SucceSS StORy Duncan Bennett AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably

More information

Amdocs SMB Social Experience Solution. Get social with your SMB customers

Amdocs SMB Social Experience Solution. Get social with your SMB customers Amdocs SMB Social Experience Solution Get social with your SMB customers smb social experience solution In today s connected world, businesses with a strong social media presence have the advantage of

More information

Prepaid loyalty: fact or fiction?

Prepaid loyalty: fact or fiction? Prepaid loyalty: fact or fiction? PREPAID LOYALTY: FACT OR FICTION? 2 Contents Executive Summary... 3 Introduction... 3 Effective strategies for prepaid loyalty... 4 Don t hold out on prepaid customers...

More information

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper

Meeting the Communication Needs of SMBs and Large Businesses. Amdocs OSS Service Fulfillment White Paper Meeting the Communication Needs of SMBs and Large Businesses Amdocs OSS Service Fulfillment White Paper MEETING THE COMMUNICATION NEEDS OF SMBs AND LARGE BUSINESSES Contents Executive Summary...3 Telecom

More information

Amdocs Blueprint to Digital. From Vision to Reality

Amdocs Blueprint to Digital. From Vision to Reality Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES

T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest

More information

Cloud Adoption in Small- to Medium-Sized Businesses

Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses Cloud Adoption in Small- to Medium-Sized Businesses 2 Contents INTRODUCTION...3 ABOUT THE SURVEY...4 CLOUD COMPUTING IS GROWING RAPIDLY AMONG SMBs...5

More information

Amdocs Testing Factory

Amdocs Testing Factory Amdocs Testing Factory Amdocs Testing Factory 2 Contents Introduction...3 Telco & CSP Challenges in Testing...4 The Amdocs Testing Factory Model...5 Set-up and Transition...6 Governance...8 Engagement

More information

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER

amdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business

More information

Amdocs Network Cloud Service Orchestrator

Amdocs Network Cloud Service Orchestrator Amdocs Cloud Service Orchestrator Provide business managers with the freedom to create more services more quickly, by removing barriers to new service introduction Give customers greater control over their

More information

Amdocs Smart Net Solution

Amdocs Smart Net Solution Amdocs Smart Net Solution With the explosive growth of mobile data and the popularity of Wi-Fi as an access technology, Wi-Fi services have become a key strategy for service providers to alleviate network

More information

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs)

Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Amdocs Compact Convergence for Mobile Virtual Network Operators (MVNOs) Convergence doesn t have to be complex. It can be simple to implement and fast to monetize. CONVERGENCE DOESN T HAVE TO BE COMPLEX.

More information

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering

More information

Amdocs Customer Management

Amdocs Customer Management Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits

More information

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS

LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces

More information

Amdocs Policy Controller

Amdocs Policy Controller Amdocs Policy Controller The Amdocs Policy Controller is a highly flexible and scalable policy server specifically designed to help service providers manage the impact of mobile data growth on their networks

More information

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance

NFV Checklist. Designing Agile, Scalable Networks for Carrier-Grade Performance NFV Checklist Designing Agile, Scalable Networks for Carrier-Grade Performance NFV CHECKLIST: DESIGNING AGILE, SCALABLE NETWOKS FO CAIE-GADE PEFOMANCE 2 Contents NFV Checklist Introduction...3 1. Horizontal

More information

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper

Bringing NFV to Life. Technological and Operational Challenges in Implementing NFV. Amdocs White Paper Bringing NFV to Life Technological and Operational Challenges in Implementing NFV Amdocs White Paper Bringing nfv to life 2 Contents 1. Introduction...3 2. The NFV Business Need...3 3. Challenges To Realizing

More information

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era

When reaching zero is actually a good thing. How to recover revenues in the 4G/LTE era When reaching zero is actually a good thing How to recover revenues in the 4G/LTE era It s definitely a data world There s no other word for it: mobile data usage is skyrocketing. A leading carrier in

More information

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies

Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies Agile Testing: Best Practices to Ensure Successful Transformation to Agile Methodologies AMDOCS OPERATIONAL DATA STORE 2 Contents Introduction... 3 Why Agile Testing... 4 Common Challenges Faced by CSPs

More information

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS

TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS

More information

Create and Drive Big Data Success Don t Get Left Behind

Create and Drive Big Data Success Don t Get Left Behind Create and Drive Big Data Success Don t Get Left Behind The performance boost from MapR not only means we have lower hardware requirements, but also enables us to deliver faster analytics for our users.

More information

Software vendors evolution in the new industry paradigm

Software vendors evolution in the new industry paradigm Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing

More information

Quantium captures new niche in data analytics market

Quantium captures new niche in data analytics market Quantium captures new niche in data analytics market MapR Distribution for Apache Hadoop and Cisco UCS cut query time by 92 percent, improve accuracy of results With the Cisco-MapR platform, Quantium has

More information

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE

IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

HADOOP SOLUTION USING EMC ISILON AND CLOUDERA ENTERPRISE Efficient, Flexible In-Place Hadoop Analytics

HADOOP SOLUTION USING EMC ISILON AND CLOUDERA ENTERPRISE Efficient, Flexible In-Place Hadoop Analytics HADOOP SOLUTION USING EMC ISILON AND CLOUDERA ENTERPRISE Efficient, Flexible In-Place Hadoop Analytics ESSENTIALS EMC ISILON Use the industry's first and only scale-out NAS solution with native Hadoop

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

whitepaper critical software characteristics

whitepaper critical software characteristics australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455

More information

Agilent OSS Customer-Centric Service Manager

Agilent OSS Customer-Centric Service Manager Agilent OSS Customer-Centric Service Manager Deliver the high-quality wireless experience your high-value customers demand Agilent OSS Customer-Centric Service Manager (CCSM) provides the end-toend, real-time

More information

www.wipro.com Software Defined Infrastructure The Next Wave of Workload Portability Vinod Eswaraprasad Principal Architect, Wipro

www.wipro.com Software Defined Infrastructure The Next Wave of Workload Portability Vinod Eswaraprasad Principal Architect, Wipro www.wipro.com Software Defined Infrastructure The Next Wave of Workload Portability Vinod Eswaraprasad Principal Architect, Wipro Table of Contents Abstract... 03 The Emerging Need... 03 SDI Impact for

More information

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...

More information

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING

DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING AMDOCS CUSTOMER success story DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING Amdocs OSS has enabled Slovak Telekom to improve service operations

More information

BIG DATA IS MESSY PARTNER WITH SCALABLE

BIG DATA IS MESSY PARTNER WITH SCALABLE BIG DATA IS MESSY PARTNER WITH SCALABLE SCALABLE SYSTEMS HADOOP SOLUTION WHAT IS BIG DATA? Each day human beings create 2.5 quintillion bytes of data. In the last two years alone over 90% of the data on

More information

Well packaged sets of preinstalled, integrated, and optimized software on select hardware in the form of engineered systems and appliances

Well packaged sets of preinstalled, integrated, and optimized software on select hardware in the form of engineered systems and appliances INSIGHT Oracle's All- Out Assault on the Big Data Market: Offering Hadoop, R, Cubes, and Scalable IMDB in Familiar Packages Carl W. Olofson IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA

More information

Big Data at Cloud Scale

Big Data at Cloud Scale Big Data at Cloud Scale Pushing the limits of flexible & powerful analytics Copyright 2015 Pentaho Corporation. Redistribution permitted. All trademarks are the property of their respective owners. For

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table

More information

Managing Big Data with Hadoop & Vertica. A look at integration between the Cloudera distribution for Hadoop and the Vertica Analytic Database

Managing Big Data with Hadoop & Vertica. A look at integration between the Cloudera distribution for Hadoop and the Vertica Analytic Database Managing Big Data with Hadoop & Vertica A look at integration between the Cloudera distribution for Hadoop and the Vertica Analytic Database Copyright Vertica Systems, Inc. October 2009 Cloudera and Vertica

More information

Elastic Application Platform for Market Data Real-Time Analytics. for E-Commerce

Elastic Application Platform for Market Data Real-Time Analytics. for E-Commerce Elastic Application Platform for Market Data Real-Time Analytics Can you deliver real-time pricing, on high-speed market data, for real-time critical for E-Commerce decisions? Market Data Analytics applications

More information

INDUSTRY BRIEF DATA CONSOLIDATION AND MULTI-TENANCY IN FINANCIAL SERVICES

INDUSTRY BRIEF DATA CONSOLIDATION AND MULTI-TENANCY IN FINANCIAL SERVICES INDUSTRY BRIEF DATA CONSOLIDATION AND MULTI-TENANCY IN FINANCIAL SERVICES Data Consolidation and Multi-Tenancy in Financial Services CLOUDERA INDUSTRY BRIEF 2 Table of Contents Introduction 3 Security

More information

VIEWPOINT. High Performance Analytics. Industry Context and Trends

VIEWPOINT. High Performance Analytics. Industry Context and Trends VIEWPOINT High Performance Analytics Industry Context and Trends In the digital age of social media and connected devices, enterprises have a plethora of data that they can mine, to discover hidden correlations

More information

Forecast of Big Data Trends. Assoc. Prof. Dr. Thanachart Numnonda Executive Director IMC Institute 3 September 2014

Forecast of Big Data Trends. Assoc. Prof. Dr. Thanachart Numnonda Executive Director IMC Institute 3 September 2014 Forecast of Big Data Trends Assoc. Prof. Dr. Thanachart Numnonda Executive Director IMC Institute 3 September 2014 Big Data transforms Business 2 Data created every minute Source http://mashable.com/2012/06/22/data-created-every-minute/

More information

The Liaison ALLOY Platform

The Liaison ALLOY Platform PRODUCT OVERVIEW The Liaison ALLOY Platform WELCOME TO YOUR DATA-INSPIRED FUTURE Data is a core enterprise asset. Extracting insights from data is a fundamental business need. As the volume, velocity,

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

GigaSpaces Real-Time Analytics for Big Data

GigaSpaces Real-Time Analytics for Big Data GigaSpaces Real-Time Analytics for Big Data GigaSpaces makes it easy to build and deploy large-scale real-time analytics systems Rapidly increasing use of large-scale and location-aware social media and

More information

HP Vertica OnDemand. Vertica OnDemand. Enterprise-class Big Data analytics in the cloud. Enterprise-class Big Data analytics for any size organization

HP Vertica OnDemand. Vertica OnDemand. Enterprise-class Big Data analytics in the cloud. Enterprise-class Big Data analytics for any size organization Data sheet HP Vertica OnDemand Enterprise-class Big Data analytics in the cloud Enterprise-class Big Data analytics for any size organization Vertica OnDemand Organizations today are experiencing a greater

More information

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data Research Report CA Technologies Big Data Infrastructure Management Executive Summary CA Technologies recently exhibited new technology innovations, marking its entry into the Big Data marketplace with

More information

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

Desktop Virtualisation Solutions. Adapting to a new reality in client computing

Desktop Virtualisation Solutions. Adapting to a new reality in client computing Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile

More information

Software-as-a-service Delivery: The Build vs. Buy Decision

Software-as-a-service Delivery: The Build vs. Buy Decision white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting

More information

Ubuntu and Hadoop: the perfect match

Ubuntu and Hadoop: the perfect match WHITE PAPER Ubuntu and Hadoop: the perfect match February 2012 Copyright Canonical 2012 www.canonical.com Executive introduction In many fields of IT, there are always stand-out technologies. This is definitely

More information

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION?

WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION: THE PREPAID LOYALTY CHALLENGE 1 EFFECTIVE STRATEGIES FOR PREPAID LOYALTY 2 BETTER RATES DON T JUST MEAN CHEAPER

More information

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION

AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION BT AMDOCS CLARIFYCRM CASE STUDY www.amdocs.com AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION CHALLENGE > Support the IT needs of 140,000 staff in one of the UK s largest businesses

More information

Cisco Data Preparation

Cisco Data Preparation Data Sheet Cisco Data Preparation Unleash your business analysts to develop the insights that drive better business outcomes, sooner, from all your data. As self-service business intelligence (BI) and

More information

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY Analytics for Enterprise Data Warehouse Management and Optimization Executive Summary Successful enterprise data management is an important initiative for growing

More information

How to Enhance Traditional BI Architecture to Leverage Big Data

How to Enhance Traditional BI Architecture to Leverage Big Data B I G D ATA How to Enhance Traditional BI Architecture to Leverage Big Data Contents Executive Summary... 1 Traditional BI - DataStack 2.0 Architecture... 2 Benefits of Traditional BI - DataStack 2.0...

More information