Change the game: IT SPM for the Agile Enterprise

Transcription

1 Change the game: IT SPM for the Agile Enterprise Kevin Leslie, Software and Portfolio Sales Director, HP Software, EMEA. Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

2 SPM: Simplify the Management of IT Services Strategy, Planning & Governance IT Service Management Detect to Correct Strategy to Portfolio 2 Business Service Management Request to Fulfill Requirement to Deploy Application Lifecycle Management

3 Social Communities Customer Ecosystem Lines of Business IT IT Hybrid Delivery On-Premise & Cloud Central IT External Suppliers IT Operations CIO Office PMO /Agile Helpdesk Multi-Supplier Integration Hosted Services Outsourced Services Cloud Services Communication Services Human Resources 3

4 The Five most common business requests this drives: 1. Self Service/Collaboration/mobility enhanced end-user experience 2. Managing Suppliers and the Application Portfolio 3. Software Asset Management compliance and reducing cost. 4. Reap the benefits of the Cloud. 5. Support of Agile Project Management with PMO governance 4

5 BUT what are the Four catalysts for investment?: 1. End of life of the IT tooling. 2. Efficient IT an audit of processes. Benchmark of agility and cost. 3. Change in the IT supplier. 4. Need to reduce cost. 5

6 Self Service/Collaboration/mobility enhanced end-user experience

7 Tablet Support Project & Portfolio Management Service Manager Self-Service 7 Tablet Support for SRC and PPM

8 Smartphones Mini Apps Project & Portfolio Management Apps Service Manager Apps 8 Use Case Focused Smartphone Apps

9 Social Self-Service 9 Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, )

10 Managing Suppliers and the Application Portfolio

11 HP Service Integration and Management (SIAM) Enabling an effective and mature service integration capability Demand & Supply Chain Management Retained strategic capabilities to interface with lines of business and to manage the service lifecycle Strategy & Goal Alignment Business Relationship Management Demand Management Portfolio Management Financial Management Business Service Management Service Orchestration Tactical capabilities for cohesive service delivery across service providers Service Integrator Governance Service Architecture Service Transition Service Asset & Configuration Management Self Service Management & Global Support Operational Integration Operational capabilities for technical excellence in coordinating issues and activities across service providers Service Provider Governance Supplier Relationship Management Provider On-boarding Supplier Management Service Design Availability Capacity Service Continuity Access Management Service Operations Operations Management Event Management Metrics Management 11

12 Logistics contract SIAM case study GOAS Transform a UK Ministry end-to-end logistics support chain to drive a high performing schedule-driven logistics program Increase overall efficiency while reducing costs SOLUTION Streamline and rationalize >50 separate supplier contracts Integrate approximately 250 applications from suppliers HP IT Performance Suite to automate and govern SIAM processes HP Software Professional Services for strategy & implementation RESULTS Reduction of defects and improved customer satisfaction Reduced complexity and optimization of service effort and costs Cost-effective compliance with regulatory & industry requirements Increased transparency for unambiguous issue escalation 12

13 Software Asset Management compliance and reducing cost

14 SAM self service for End SAP Julien Kuijper SAP IT Manager Asset and License Management April 2013

15 SAM Maturity levels for Asset Type Client SW SAM Maturity levels (Works for any Asset Types) Level 1 Level 2 Seemingl y randomly Incoherent data Incomplete processes & supporting tools Level 3 Reactive Synchronized SW asset inventory Manual aligning of SW assets / entitlements Level 4 Managed Level 5 Optimized Automated SAM (cost, Proactive lifecycle, usage..) Target compliance SW Asset are linked to Managed inventory contracts Processes, SW Assets are measured, SW Asset / supporting and reported tools are operational Full cost control Automated & continuous optimization of usage for all asset types Supporting Tools Team Procedures Process 15

16 Recipe for compliance Supporting Tools Team Procedures Process Self Service via SCI Software Compliance Campaigns 16

17 Figures and potential cost avoidance examples Installation with PO: Installation w/o PO: PO w/o installation: Potential savings: Money spent correctly To be spent (compliance) OR reduced by SCI Potential for cost avoidance by usage of SCI Saving if SCI is used to Reduce the installation w/o PO and Licenses un-installed are sent back For SW title 1 True Up this Not this 17

18 Reap the benefits of the Cloud.

19 ITSM as a Service Meeting Customer Expectations Easy to evaluate (sandbox) Quick to deploy (30 days for LOB) Establishing the production system Simple administration and configuration doesn t need an advanced degree Ease to use & just works Allows users to do their jobs - the way they want to work Straightforward on going maintenance Simple upgrades More frequent upgrades and easy to stay current Cost benefits - especially in years 1-3 Reduced capital expenses and associated administration Scaleable Secure Data separation Disaster proof Total Solution Delivered Service Management Lifecycle solutions integrations Process consulting and industry best practices World-wide presence and delivery capabilities 19

20 HP Service Anywhere Key features for the first release Codeless Configuration - Simple and powerful tailoring suite Form, table and task editor Process Designer Simplified processes with HP best practices Service Desk Incident Management Problem Management Change Management Configuration Management Social Collaboration Multiple sessions with multiple incidents and interactions Self-service portal Self Service Ticketing Simplified access administration Centralized user and role administration Authentication against customer LDAP Decreased on-boarding with user data from customer s LDAP User data caching for improved performance Integrations Web services, , and Connect-It Data and config upload and download Data upload of Locations, organizations, groups, user & CIs Utilities to move customizations between SaaS systems Automatic regular updates 3-4 automatically deployed updates per year Customer configurations untouched 99.9% availability guarantee 20

21 HP Service Anywhere Solves extended Business Needs Line of Business, Satellite Organizations, Remote Sites Remote Site Win-win between business & IT SaaS service desk integrates with central IT IT continues to control integration, data security and governance LoB Central IT HP Service Manager 21

22 Support of Agile Project Management with PMO governance

23 Project & Portfolio Management 23 PPM / Agile Manager Integration: Governance & Agility

24 1. End of life of the IT tooling. 2. Efficient IT an audit of processes. Benchmark of agility and cost. 3. Change in the IT supplier. 4. Need to reduce cost.

25 ITSM Customer Maturity Gartner: Over 80% of IT Service Desk organizations self-assess with an overall maturity of 2 or less (using Gartner s 5 point scale) 25

26 Opportunity Forrester 2012 ITSM Survey 26 Incident Change Service Request Problem Event Release Configuration Financial Asset Service Continuity Knowledge Business Relationship Service Level Supplier Availability Capacity Strategy Service Portfolio Demand 5-Optimized 4-Measured 3-Defined 2-Repeatable 1-Ad Hoc 0-Non-Existent

27 Turning ideas into outcomes with HP Software Efficient self-service operations Powered by the HP IT Performance Suite HP Service & Portfolio Management IT performance Decrease in IT complexity Massive efficiencies with 11,000 IT engineers and 250,000 users of the self-service portal Service-centric culture aligned with the business 27 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

28 MATURITY ASSESSMENT (Gartner consultancy) Russian Railways in before program Median data on WW companies Russian Railways after program Assessment used CobiT Online database, WW companies with revenue > 5B USD or employees number > 15,000 were selected. PO4 AI6 DS1 DS8 DS9 DS10 DS13 Define the IT Processes, Organisation and Relationships Manage Changes Define and Manage Service Levels Manage Service Desk and Incidents Manage the Configuration Manage Problems Manage Operations 28

29 Change the game Before the game changes on you. Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.