PSN: Enabling next generation shared services.

Transcription

1 PSN: Enabling next generation shared services.

2 The need for change. As a public sector organisation, you face change on a scale rarely seen before. You re being asked to become more efficient, more focused on citizens and more responsive. Collectively, you re also expected to deliver over 6bn in savings. Delivering more for less Today, we believe that shared services have a big contribution to make in meeting this age of austerity head-on. Rather than cutting costs by slashing services, they provide an opportunity to actually deliver a wider choice of services, for less spend. With high-speed fibre optic networks, there s no reason why the shared service model can t be truly embraced. For example, if local authorities shared their data centre services, cost savings could be made and the inconvenience of putting multiple independent backups in place could be removed. In a similar way, sharing networks themselves would drive efficiencies. Working smarter It s about doing things better, smarter and getting better value for money, says Robert Parker, Head of Business Development (Public Sector) for Virgin Media Business. In deploying this shared service approach across the public sector, it s easy to see how significant cost savings can be made. This will cut out duplication and improve efficiencies. This will bring you closer to the citizens you serve by enabling cross-departmental and inter-agency working. Aggregated procurement and shared services are providing an opportunity to address the current financial challenges the public sector face. We re ready to help you capitalise on those opportunities, today. And we also understand that it s not only about saving money. It s about making things work better for everyone.

3 Public Services Network: A network of networks. Public Services Network (PSN) continues to underpin the Government s ICT strategy and is working towards Government policies such as Digital Britain. It is already delivering cost savings, improving the access and delivery of public services and supporting the shared services initiative. PSN will connect you, other organisations and the citizens you serve through a network of networks. It ll be easy to share information and access any network service that s needed. Departments and organisations will be able to share existing services and look after their communities better too. Savings of up to 500m per year The PSN marketplace will balance the need for efficiencies and lower costs with the benefits of a standards-based approach. It ll allow you to concentrate on service delivery. You ll be able to buy the network services that you need from pre-approved suppliers, close to you, confident that different technologies will work together and that data will be secure. By creating such an open marketplace and promoting increased collaboration and sharing, procurement will become quicker, cheaper and simpler too. Collectively, PSN will save the Public Sector up to 500m a year a significant part of the Government s 16.5bn ICT spend*. The Government Conveyance Network (GCN) lies at the heart of the PSN. It s a network of networks that will be used to connect multiple operators. Access to the GCN will be given to Direct Network Service Providers (DNSP), who will in turn enable public sector organisations to connect to other organisations networks and share services. *Source [Operational Efficiency Programme (OEP) Report].

4 What we re doing to help. With PSN underpinning the Government ICT strategy, we re doing everything we can to support it. Working with the Cabinet Office Understanding PSN and the impact it will have on your organisation becomes increasingly important as it gets more widely adopted. That s the reason we re at the centre of this Cabinet Office led programme. It keeps us on the pulse of evolving PSN standards which we continuously feed directly into our customer deployments. PSN Accreditation To ensure PSN compliance, it s critical your service provider is taking the relevant steps to bring its network and services in line with the latest standards. We re proud to be the first organisation in the UK to achieve full Public Service Network (PSN) Compliance Certification as a Direct Network Service Provider (DNSP). This follows the successful audit and subsequent certification of our data services, having met the requirements set out by the CESG Assured Services (Telecoms) scheme. So you can be assured that your data is secure and your services are future-proof and primed for PSN. Enabling key cost savings Enabling remote and flexible working through services like unified communications, remote access and managed LAN services, can bring vast savings to public sector organisations. We are already deploying services like these to create shared service environments, built on PSN principles. These first collaborative network projects include the ground-breaking HPSN2 in Hampshire and CPSN in Cambridgeshire. Now more than ever, public services need to work together in order to share the cost of service provision to the public. The HPSN2 partnership contract is a landmark programme, setting a national lead and recognised by Government as a best practice example. Jos Creese, CIO, Hampshire County Council.

5 Our commitment to you. Our track record To help meet your current challenges, it s never been more important to partner with a service provider that s immersed in the Public Sector. With over 16 years experience we ve already teamed up with around 1,600 organisations, including nearly 250 local councils covering over 53,000 sites and over 60% of the UK s health and emergency services. Experience and insight Seeing beyond the newspaper headlines, we know what spending cuts really feel like. To help you, we ll share insights into how costs can be cut without necessarily slashing services, where we can assist in setting up and managing cost-effective frameworks, and how citizen s best interests can be kept at the centre of the IT agenda. Whether your organisation is looking for single-site services, countrywide WANs or network consolidation, we bring with us a lot of practical experience in giving public sector customers all kinds of IT solutions. We re among the first organisations in the country already deploying and managing customer solutions, delivered with in-built PSN standards showing how public sector networks can do things differently, taking out costs and keeping up the highest levels of service. Our customers including Hampshire County Council, Cambridgeshire County Council, North Yorkshire Police, Staffordshire Police and Lancashire Care NHS Foundation Trust are already proving just how much can be achieved. By working together, Lancashire s healthcare community has addressed affordability issues to provide the most innovative and agile technology solutions available to significantly improve our patient services. Declan Hadley, Associate Director of IM & T, Lancashire Care NHS Foundation Trust.

6 Transitioning to PSN? No problem. We ll work with you to make sure you get exactly what you need from your network from design to deployment through to support. Designing your network Together, we ll discuss your key business priorities and challenges. Headed up by one of our Business Solutions Consultants, our team of highly qualified presales engineers will bridge the gap between your business challenges and the technology. From there, in collaboration with you, we will create a detailed design proposal drawing on our wide range of specialists, including networking (Layer 2 and 3), security, voice switching, contact centres and LAN switching. Effective collaboration is critical to any deployment. You ll know exactly what you re getting and exactly where you stand with us. Where appropriate we ll peer match, ensuring that every contact within your organisation has an opposite number within Virgin Media Business. It s a great way to build a close working partnership and makes it easy to share IT and service delivery strategies, review technology and generally keep each other up to speed with what s happening. Deploying your PSN During deployment, we understand the importance you place on ensuring business continuity. This anxiety is greatly reduced with our Transition teams. Dedicated to the task of moving organisations away from large, complex legacy networks, they minimise the risk of complicated deployments. Rather than simply having a design and deployment approach, we pride ourselves on the overlay function our Transition teams provide. These teams identify and prevent the pitfalls so often seen in large-scale projects by bridging the gaps between design and deployment. This is achieved by gaining expert knowledge in existing legacy systems which feed into the new design, right through to ensuring the requirements for new network services align to the deployment. A seamless migration is the result. Supporting your network You re never far from the Virgin Media Business people you need for support. We ll work alongside you. Literally. We have people near you wherever you are, right across the country. You ll find them in the 40 regional head offices where we base our engineers, technical experts, project managers, account managers and service management teams. You can also benefit from a Managed Service Desk, providing a single point of contact whenever you need us. They re high calibre people, too. All our service managers are ITILv3 accredited and our project managers are PRINCE2 and APM accredited. Placing our people close to our customers isn t just about being local, it s about being accessible having the right qualified people where our customers need them. Phil Stewart, Director Customer Service, Virgin Media Business.

7 Connectivity secure, fast, reliable. The success of PSN will be down to the quality of networks that create it. We re ready to make our contribution. Our fibre optic network is vast, fast and robust. In fact, it s the largest in the UK and its footprint is strategically located to service the requirements of local councils and other public sector organisations. It s future proof ensuring that our solution can evolve with you and the requirements of PSN. We want you to benefit from cutting-edge technology, delivered by experts who really know their stuff. We have the certifications, the accreditations and the very best technology partnerships in the business. Cloud connectivity High-speed, reliable connectivity is becoming more and more important to our customers, especially as momentum towards cloud computing increases. Obviously a move to the cloud places even more importance on connectivity. Our network advantage means you couldn t be in safer hands to ensure these cloud services are always accessible. We re fortunate to own the UK s only nationwide fibre optic network. This means we can carry traffic over a physically separate network end-to-end. We call it Dual Network Resilience. You ll call it total peace-of-mind. Security Data security is a top priority for you, so we re always looking to add extra levels of protection. It s part of the reason we re trusted to provide network resources for over 60% of the UK s blue light emergency services. We are the first telecoms provider in the country to achieve NGN accreditation and have been awarded the UK s first interim Public Services Network security accreditation. But it doesn t stop there we re already working towards compliancy. Got a question on PSN? Call now or visit for more information. However, it s not just connectivity that we can provide. We ve teamed up with some of the industry s experts to deliver you a truly unbeatable cloud experience. We can help you make the most of the shared service opportunity represented by cloud computing and with super-fast and super-safe access, you can trust us to keep your data secure.

8 Virgin Media Business Media House Bartley Wood Business Park Bartley Way Hook Hampshire RG27 9UP. Tel: We ve worked hard to ensure that the information in this document is correct and fairly stated. We can t, however, accept liability for any error or omission. Our products and services are under continuous development, so the information published here may not be up to date. It s important that you check the current position with your local Virgin Media Business office. This document is not part of a contract or licence unless expressly agreed in writing. Virgin Media Business, Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. BRO-PSN-TW0112