KT Online - How to book UK Rail

Transcription

1 KT Online - How to book UK Rail Contents Introduction... 2 Access UK Rail... 3 Registration... 3 Trainline homepage... 4 Book a New Trip... 5 Support... 12

2 Introduction This is a step by step guide on how to book UK Rail on the Key Travel website, powered by The Trainline. If at any point you require assistance, please call our Online Helpdesk KT Online How to book UK Rail Page 2

3 Access KT Online Go to and log in Click on Book online in the red box, or top right Click on Book UK Rail. Read the information on the page before clicking on Log in to Trainline Registration New bookers will need to complete a registration form. This is required when logging into The Trainline for the first time and will not appear again. 1. Enter your name, phone number and business address details as shown below: KT Online How to book UK Rail Page 3

4 2. Tick the terms and conditions before clicking on register You are now registered to book travel and will be taken to the main page Trainline homepage From this screen, you can book a new trip, select the most cost effective tickets by using best fare finder or arrange ticket alerts. Best Fare finder: If meetings can be booked around the cheapest fares, the grid will assist in viewing these in one page. Advance ticket alerts: For regular routes, alerts are ed when tickets are released by the Train Operating Companies allowing you to buy early and benefit from the lowest fares. KT Online How to book UK Rail Page 4

5 Book a New Trip 1. From the landing page, enter origin, destination, dates, times and railcards (if applicable). Please note, the filtering options which will make the search more efficient e.g. returning tomorrow. If you d like to avoid stations or dictate where you d like to travel via, click on more options. Click on Get times & tickets KT Online How to book UK Rail Page 5

6 2. The next screen will display options for your journey. To change the criteria, click on Change journey 3. Click on Show Prices to see the ticket types available. The cheapest available tickets will be highlighted. Return and all single ticket fares will be viewable on one screen by moving too or clicking in the applicable areas. The ticket type can be displayed by hovering over the fare. To view the full conditions, click on the name of the ticket on the left-hand side. KT Online How to book UK Rail Page 6

7 Make your selection by clicking the ticket type under your preferred journey. A summary of your selection is displayed to the right hand side. A saving amount is also shown. Once you have selected your tickets, click on next. 4. The next screen will allows seats to be selected: KT Online How to book UK Rail Page 7

8 London Travelcards (the 1 st day of travel) and buses can be added to the itinerary: Favourite journeys can also be selected at this point Once you completed this page, please click Continue. 5. Select the preferred method for ticket collection. The options will be determined by the Train Operating Company and ticket type: Self-Service ticket machine enables you to collect the tickets from a station: o Tickets are ready for collection 30 minutes after booking o You can collect your ticket from any Fast-Ticket machine o Collection from the self service ticket machine is easy: Insert a credit or debit card (which will not be charged) KT Online How to book UK Rail Page 8

9 Key in your unique Collection Reference Number Your tickets will be dispensed Print Your Own is a new fulfilment option to the Rail Industry and is limited to a number Train Operating Companies for advance tickets on selected routes. For more details on how to select this option and the differences in the change and cancellation processes, please click here. First class will display for travel outside of 7 working days. This allows Royal Mail enough time to deliver the tickets. Please note, if Royal Mail fails to deliver the tickets, refunds are not applicable and new tickets must be purchased. If you choose Special Delivery, please ensure the delivery address is correct or enter a new address: Click Continue to your shopping basket. 6. The shopping basket summarises your selection. The basket can hold up to 9 journeys. The items in the shopping basket are guaranteed for up to 9 hours giving you the flexibility to secure preauthorisation codes. KT Online How to book UK Rail Page 9

10 Please ensure that you select the same delivery method for all tickets in the basket. By doing this it ensures only one charge will be made for the total basket (N.B. TOD fee is charged per journey). To add another journey, please select this near the bottom. Please review your bookings and Proceed to payment 7. Enter the relevant details according to your travel policy: KT Online How to book UK Rail Page 10

11 Click continue to enter the next screen 8. This is the final page. Please check that this is the journey you require and click on Buy Tickets to confirm your booking. If the should be sent to a separate address, please add it at this stage: 9. The booking confirmation will appear on the next screen. At this point, the booking confirmation can be added to a traveller s calendar or can be texted. KT Online How to book UK Rail Page 11

12 Support Support for Key Travel Online is provided by Key Travel s dedicated Online helpdesk and we are happy to receive enquiries via at online@keytravel.com or through our support number KT Online How to book UK Rail Page 12