Be flexible travel when it s less busy

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Be flexible travel when it s less busy"

Transcription

1

2 We want you to buy the best value t This guide is designed to help you make your rail ticket choice with confidence. Finding the best value train ticket is easier than ever, with online tools and a great range of discounts available. Take a look through our five top tips to find out how to get the best deal for your journey. Book in advance Around a million Advance fares are sold every week. Generally, the earlier you book the better the deal tickets are usually available to buy from up to 12 weeks in advance until the day before travel. Advance tickets have limited availability. See page 5. Be flexible travel when it s less busy Avoid the busiest times Off-Peak fares are cheaper tickets for travelling on trains that are less busy. On longer distance journeys, if you must travel in a peak period one way but can return when it is less busy, look at a combination of Advance, Off-Peak and Anytime fares to get the best deal. See page 4. 1

3 icket for your journey Get 1/3 off with a Railcard There are now over 3 million Railcards in use, with Railcard holders saving on average 144 a year! Check if there is a Railcard for you - see page 7. Buy a Season ticket If you make the same journey just three days a week, getting a Weekly Season ticket can mean considerable savings. Season tickets are also available for other periods from a month to a year and offer even bigger savings an Annual Season ticket, for instance, offers 52 weeks travel for the price of 40 Weekly Season tickets see page 6. Cheapest fare finder Search for the cheapest ticket for your journey using National Rail Enquiries Cheapest Fare Finder tool nationalrail.co.uk/cheapestfare For live journey planning, ticket and rail fare information go to nationalrail.co.uk, call National Rail Enquiries on or visit your local staffed train station. 2

4 National ticket types On a national basis, there are four types of ticket offered by train companies: Anytime Off-Peak Advance Season tickets Anytime travel any time Anytime tickets allow you to travel at any time of the day. You may need to travel by a specific route or train company but the ticket will state this. You are allowed to break your journey. Anytime Day Single or Day Return tickets are valid for one single or return journey on the date shown on the ticket. Anytime Single tickets are valid for one single journey. They are valid for two days, beginning from the date shown on the ticket. Anytime Return tickets are valid for one return journey. The outward portion is valid for five days and the return portion is valid for one calendar month from the start date shown on the ticket. These tickets are refundable, less an administration fee (up to a maximum of 10 per ticket), on any unused or part used tickets if you decide not to travel. 3

5 Off-Peak travel off-peak Off-Peak tickets are cheaper than Anytime tickets and are valid on trains that are less busy. You may need to travel at specific times of the day, days of the week and sometimes on specific routes or operators. On some journeys, there are even cheaper tickets called Super Off-Peak; these are valid on the least busy services. The times when you may use your Off-Peak or Super Off-Peak ticket will depend on the journey you are making and you will be advised when buying your ticket. The National Rail Journey Planner at nationalrail.co.uk will automatically work out which tickets are valid for your journey. You may break your journey in most cases. Where this is not allowed it will be stated in the conditions for that ticket. Off-Peak Day Single or Day Return tickets are valid for one single or return journey on the date shown on the ticket. Off-Peak Single tickets are valid for one single journey on the date shown on the ticket. If you cannot complete your journey on the same day you will be allowed to finish it the following day. Off-Peak Return tickets are valid for one return journey. The outward portion is valid for travel on the date shown on the ticket. If you cannot complete your journey on the same day, you will be allowed to finish it the following day. The return portion is valid for one calendar month from the start date shown on the ticket. If you board a train at a time when your Off-Peak ticket is not valid, you will be charged the difference between the fare you ve paid and the cheapest valid fare for the service concerned. In some circumstances you may have to pay a penalty fare (see page 12). These tickets are refundable, less an administration fee (up to a maximum of 10 per ticket), on any unused or part used tickets if you decide not to travel. 4

6 National ticket types Advance travel on specific trains Advance tickets are single fares offering great value for money on many longer and some shorter distance journeys. You must book in advance up to the day before travel and these tickets are subject to availability. Generally, the earlier you book the better the deal - tickets are available up to 12 weeks before travel. You will need to choose a specific train at the time of booking and must travel on that service. No break of journey is allowed except to change between trains. There are no refunds on Advance tickets, but in most cases you can change your journey prior to travel (up to departure) for a 10 fee plus any difference in the fare payable. If you try and use your Advance ticket on a train other than the one you have booked, you will have to buy a new ticket for your journey, priced at the cheapest available valid fare for the service you use. However, if you miss your service because your connecting train was delayed you will be able to travel on the next service provided by the same train company, or any additional services as authorised by rail staff, without penalty. PLEASE NOTE: If you choose to print your tickets at home or download a ticket to your mobile device, there may be different rules for changing your ticket regardless of the ticket type purchased. The relevant conditions will be made clear when buying your ticket. 5

7 Season tickets - for regular travellers making the same journey every day Season tickets allow unlimited travel between two stations for a specified period of time. Season tickets are usually available for periods of seven days, or for any period from one month to one year. Season tickets offer great savings for regular travellers and you can usually make savings even if you travel fewer than 5 days a week. An Annual Season ticket gives you 52 weeks travel for the price of 40 already-discounted Weekly Season tickets! To check prices and to see how much you could save, use National Rail Enquiries Season Ticket Calculator nationalrail.co.uk/season. These tickets are refundable, less an administration fee (up to a maximum of 10 per application), on any unused or part used ticket that is no longer required. When you buy an Annual Season ticket in the South of England, your ticket will be issued as an Annual Gold Card if the issuing station and either origin or destination are in the Annual Gold Card area. Annual Gold Cards offer the holder, and up to three adults travelling with them, 1/3 off leisure fares in the Annual Gold Card area. In addition, the holder can get discounts on child fares for up to four children travelling with them. Go to nationalrail.co.uk/goldcard for more details. First Class Travel Many services have First Class as well as Standard seating. In these cases First Class Anytime and Season tickets will be available, and you may also be able to buy First Class Off-Peak and Advance tickets for these trains. On some longer distance services you can upgrade to First Class on Saturdays, Sundays and Bank Holidays on payment of a special supplement. Check nationalrail.co.uk/firstclass or the website of the train company you will be travelling with for details. 6

8 Discounts Railcards Railcards offer 1/3 off many fares. They are very popular as holders generally find that they save far more than the initial cost of the Railcard. Local Railcards In some regions there are local Railcards that offer discounts on local journeys. Check train company websites for details, ask at your local station or visit nationalrail.co.uk/railcards GroupSave for two named people travelling together for people aged years or 26+ in full time education for adults travelling with children aged 5-15 for people aged 60+ for people with a disability that makes travelling by train difficult for leisure travel in the London and South East area for members of the Regular Armed Forces For more information or to buy a Railcard, visit railcard.co.uk (hmforces-railcard.co.uk for the HM Forces Railcard) or ask at your local staffed station. GroupSave tickets enable three to nine people travelling together to get 1/3 off the ticket price. GroupSave discounts are available for many off-peak journeys, including those in the London and South East area and some other parts of the country. For full details visit nationalrail.co.uk/groupsave. Group Travel Many train companies provide discounts for larger groups (usually 10 or more people) travelling together at off-peak times. You must book in advance and should contact the train company directly - see pages for contact details. 7

9 Other ticket options Rover and Ranger tickets These tickets offer flexibility and great value for money if you want unlimited travel in a specified area. Some include travel on associated bus and/or ferry services. Rover tickets are available in a number of areas for a specified period of travel. Ranger tickets are generally valid for one day. All Line Rover tickets are also available, allowing unlimited travel across the National Rail network for periods of 7 or 14 days. Time restrictions apply on the use of some Rover and Ranger tickets. Details of Rover and Ranger tickets are available at nationalrail.co.uk/rovers. Sleeper services Overnight sleeper services provide accommodation with beds. Sleeper services link London Euston with Scotland, and London Paddington with south west England. Tickets can be booked at staffed stations or online, go to nationalrail.co.uk for more information. 8

10 Other ticket options PLUSBUS Combined rail and bus tickets PLUSBUS is a discount price bus pass that you buy with your train ticket. It gives you unlimited bus travel around town, at the start, the finish, or both ends of your train journey. Available to nearly 300 towns and cities across Great Britain. Visit plusbus.info for more details. Tickets for travel in the Greater London area If you are travelling around Greater London, you can choose the following for travel on most National Rail services* as well as London Underground, Docklands Light Railway, Tramlink and London Bus services: Pay as you go Use an Oyster card or contactless payment card to pay as you go for either a single journey or multiple journeys where a daily price cap will apply. Weekly price caps are also available with contactless payment cards. Simply touch your card on the yellow reader at the stations where you begin and end your journey. Smartcards Some train companies in the South East offer smartcards that can be loaded with tickets for travel in and around the Greater London area. Travelcards Allow unlimited travel around the Greater London area and are available to buy for a single day or as a Travelcard Season ticket. Depending on where purchased, Travelcard Season tickets may be sold in the form of a smartcard or Oyster card. Go to nationalrail.co.uk/oyster for more details. *Please note, Oyster cards, contactless payment cards and London Travelcards are not valid for travel on Southeastern High Speed, Heathrow Express, or on the Heathrow Connect service between Hayes and Harlington and Heathrow. 9

11 Buying your ticket At stations A full range of tickets is available from staffed ticket offices at National Rail stations throughout Great Britain. Information on ticket office opening times can be found at nationalrail.co.uk/stations. Self service ticket machines at stations offer a wide range of rail tickets for immediate travel. At most stations, you can also use the machines to collect tickets you have booked online or over the phone. If there are no ticket buying facilities at the station, you will be able to buy your ticket on the train or at the end of your journey. Notices will tell you what you should do. Online & Apps The easiest way to buy tickets for longer journeys is online. You can use the National Rail Journey Planner at nationalrail.co.uk to plan your journey, and find links to train company and other retailer websites to buy tickets for any train journey in Great Britian. In most cases tickets can be collected at your departure station, or you can choose to have them posted to you. In some cases you can choose to print your tickets at home or download them to your mobile device. Please note that in such cases you may not be able to change your ticket before departure - the relevant conditions will be made clear when buying your ticket. 10

12 Buying your ticket Telephone sales You can buy most rail tickets over the phone from train company or other retailer telesales offices. Tickets can be posted to you or collected at your departure station. For details of numbers to call, contact National Rail Enquiries on Travel Agents Some travel agents are licensed to sell rail tickets. Look for the National Rail sticker in the window. Your journey - our commitment We want you to enjoy your rail journey. When you buy a ticket to travel on the National Rail network you enter into an agreement with the train companies whose trains you will be travelling on. This agreement is detailed in the National Rail Conditions of Carriage. Each train company also has a Passenger s Charter which is a guide to the level of service you can expect to receive when using their stations and their train services. Go to nationalrail.co.uk/tickets for copies of the National Rail Conditions of Carriage and links to Passenger s Charters 11

13 Your journey - our commitment If your train is cancelled or delayed If a train you intend to travel on is cancelled or delayed and you decide not to travel, the train operator will give you a full refund on any completely unused tickets, with no administration fee. Additionally, if you are delayed on your journey for an hour or more due to a reason within the rail industry s control, the train operator will give you compensation. Each train company has a Passenger s Charter which sets out compensation arrangements in the event of delays to your journey. Most offer compensation after just thirty minutes delay. For more information go to nationalrail.co.uk/tickets or contact the train company direct - see pages for contact details. Travelling with the correct ticket Train companies are keen to ensure that everyone chooses and uses the right ticket for the journey they want to make. However, there are measures in place in order to deter the minority of people who try to avoid paying the correct fare. In many cases, if you have no ticket or the wrong ticket, you will be required to pay the fare due or you will be issued with an Unpaid Fare Notice, which you must pay within 21 days. On some routes train companies operate Penalty Fare Schemes. In these cases, if you board a train without a valid ticket when you had an opportunity to buy one, you may be charged a Penalty Fare. Stations and trains on which these schemes operate are clearly advertised. You can also be prosecuted for travelling without a ticket where there was the opportunity to buy one. Train Companies comply with a Code of Practice in dealing with ticket irregularities; this can be found at nationalrail.co.uk/tickets Passenger Assist Passenger Assist is a service provided by train companies to disabled passengers and others who require assistance when using rail services. Staff can help you plan your journey, book tickets and make reservations; they can also assist you at stations and on board trains, with anything from changing platforms to finding your seat. Go to disability-onboard.co.uk for more information. 12

14 Our commitment to you Comments and Feedback We want you to be happy with the service that train companies offer. If you have a comment or concern, please contact the train company directly see below for contact details. If you are not satisfied with the train company s response, you can contact Passenger Focus, or London TravelWatch (if your journey is in Greater London) - see details on the back of this leaflet. Train Companies Abellio Greater Anglia abelliogreateranglia.co.uk Arriva Trains Wales arrivatrainswales.co.uk c2c c2c-online.co.uk Chiltern Railways chilternrailways.co.uk CrossCountry crosscountrytrains.co.uk East Coast eastcoast.co.uk East Midlands Trains eastmidlandstrains.co.uk First Great Western firstgreatwestern.co.uk First Hull Trains hulltrains.co.uk First TransPennine Express tpexpress.co.uk Grand Central grandcentralrail.co.uk 13

15 Train Companies Great Northern greatnorthernrail.com Heathrow Connect heathrowconnect.com Heathrow Express heathrowexpress.com London Midland londonmidland.com London Overground tfl.gov.uk/overground Merseyrail merseyrail.org Northern Rail northernrail.org ScotRail scotrail.co.uk South West Trains/Island Line southwesttrains.co.uk Southeastern southeasternrailway.co.uk Southern Gatwick Express southernrailway.com gatwickexpress.com Stansted Express stanstedexpress.com Thameslink thameslinkrailway.com Virgin Trains virgintrains.co.uk List correct at November

16 One stop for real time information and tickets www nationalrail.co.uk app Free National Rail Enquiries app for ios and Android Travel Alerts Sign up to personalised travel alerts and real time journey information - nationalrail.co.uk/register Calls are charged at local rate and may be recorded from your mobile Our short code number easier to read and remember. Calls are charged at 25p a minute and may be recorded. Passenger Focus and London TravelWatch Passenger Focus and London TravelWatch are independent organisations set up by the Government to represent rail passengers interests. Passenger Focus FREEPOST RTEH-XAGE-BYKZ PO Box 5594, Southend-on-Sea SS1 9PZ Telephone: Mon-Fri Sat-Sun passengerfocus.org.uk London TravelWatch London TravelWatch, 169 Union Street, London SE1 0LL Telephone: Mon-Fri londontravelwatch.org.uk While all reasonable efforts have been made to ensure that the information contained in this leaflet is correct at the time of printing, information covered is subject to change. November All tickets are sold subject to National Rail Conditions of Carriage nationalrail.co.uk/tickets

National Rail Guide to Tickets

National Rail Guide to Tickets National Rail Guide to Tickets We want you to buy the best value t This guide is designed to help you make your rail ticket choice with confidence. Finding the best value train ticket is easier than ever,

More information

National Rail Guide to Tickets

National Rail Guide to Tickets National Rail Guide to Tickets We want you to buy the best value ticket for your journey. This guide is designed to help you make your choice with confidence. It also provides a summary of our commitments

More information

Penalty Fares information

Penalty Fares information Penalty Fares information Do you have any questions? For further information about Penalty Fares on Greater Anglia services please contact our Customer Service team: Remember: Buy a ticket before you travel

More information

Your guide to fares and tickets within Zones 1-6

Your guide to fares and tickets within Zones 1-6 Your guide to fares and tickets within Zones 1-6 2 January 2009 until further notice Bus, Tube, tram, DLR and London Overground fares Your fares and tickets from 2 January 2009 What s new for 2009? Off-Peak

More information

Your guide to fares and tickets within Zones 1-6

Your guide to fares and tickets within Zones 1-6 Transport for London Your guide to fares and tickets within Zones 1-6 2 January 2009 until further notice Information correct at time of going to print. November 2008. F&T (Zones 1-6)/Jan/2009 Bus, Tube,

More information

Passenger s Charter. Our commitment to providing a safe, high quality service to you. Valid from 1 June 2015 until further notice

Passenger s Charter. Our commitment to providing a safe, high quality service to you. Valid from 1 June 2015 until further notice Passenger s Charter Our commitment to providing a safe, high quality service to you. Valid from 1 June 2015 until further notice Contents The Charter Standards Keeping you informed Meeting the needs of

More information

Your guide to fares and tickets (including Zones 7-9 plus Watford Junction) from 2 January 2009 until further notice

Your guide to fares and tickets (including Zones 7-9 plus Watford Junction) from 2 January 2009 until further notice Transport for London Your guide to fares and tickets (including Zones 7-9 plus Watford Junction) from 2 January 2009 until further notice Information correct at time of going to print. December 2008 F&T

More information

Mobility scooters and trains

Mobility scooters and trains Mobility scooters and trains Train companies are not obliged by law to carry mobility scooters, but many will do if they meet certain criteria. Some companies run permit schemes. When you apply you ll

More information

National Rail Conditions of Carriage. From 19 July 2015

National Rail Conditions of Carriage. From 19 July 2015 i National Rail Conditions of Carriage From 19 July 2015 NATIONAL RAIL CONDITIONS OF CARRIAGE CONTENTS *numbers refer to pdf page\ Introduction 3 PART I: 5 Conditions of Carriage for Passengers A Tickets

More information

Fares Made Simple Travel Agent Retail Briefing. Fares Simplification Phase 2. Anytime, Off-Peak & Super Off-Peak

Fares Made Simple Travel Agent Retail Briefing. Fares Simplification Phase 2. Anytime, Off-Peak & Super Off-Peak Fares Made Simple Travel Agent Retail Briefing Fares Simplification Phase 2 Anytime, Off-Peak & Super Off-Peak New fare names from 7 September 2008 29 July 2008 Page 1 of 16 Contents Page 1 Simpler Rail

More information

RMT strike action : FAQs Correct as at 17 June 2016

RMT strike action : FAQs Correct as at 17 June 2016 RMT strike action : FAQs Correct as at 17 June 2016 General / Overview What s your advice to customers? There are five things you can do before or on strike days: 1. Check for updates on our dedicated

More information

YOUR TICKET GUIDE HELPING YOU FIND THE RIGHT TICKET FOR YOU BOOK YOUR TICKETS ONLINE

YOUR TICKET GUIDE HELPING YOU FIND THE RIGHT TICKET FOR YOU BOOK YOUR TICKETS ONLINE YOUR GUIDE TO OUR TICKETS WITH TIPS ON HOW TO MAKE GREAT SAVINGS THIS SEASON YOUR TICKET GUIDE HELPING YOU FIND THE RIGHT TICKET FOR YOU There are a wide variety of tickets available to travel by train;

More information

From 1 October National Rail Conditions of Travel

From 1 October National Rail Conditions of Travel i From 1 October 2016 National Rail Conditions of Travel NATIONAL RAIL CONDITIONS OF TRAVEL CONTENTS Conditions A A Summary of these Conditions - B Introduction - C Planning your journey and buying your

More information

Rail travel your rights

Rail travel your rights Rail travel your rights When you buy a train ticket you are making a contract with the train company for the provision of a rail travel service. If you buy your ticket via a third party, that party is

More information

TRAVEL FOR BUSINESS YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES

TRAVEL FOR BUSINESS YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES TRAVEL FOR BUSINESS YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES VALID UNTIL 18 MAY 2013 YOUR TICKET GUIDE BUSINESS TICKETS THAT SUIT YOU We offer a wide selection of business tickets to suit your business

More information

Season ticket user guide

Season ticket user guide Season ticket user guide Introduction Your company has selected nbts to assist you in obtaining your season ticket as part of your benefits program. The service we offer is quick and easy. Once we receive

More information

Passenger compensation and refund rights for delays and cancellations. February 2014

Passenger compensation and refund rights for delays and cancellations. February 2014 Passenger compensation and refund rights for delays and cancellations February 2014 8064492 Contents Executive summary 3 1. Introduction 6 Passenger protection in the railways 6 Why did we conduct this

More information

A GUIDE for USING. For people with a disability. Easy read version 2011

A GUIDE for USING. For people with a disability. Easy read version 2011 A GUIDE for USING southern TRAINs For people with a disability Easy read version 2011 If you need help or information please contact us By phone 0800 138 1016 for Southern Assisted Travel 08451 27 29 20

More information

Season Ticket User Guide

Season Ticket User Guide Season Ticket User Guide Your company has selected thetrainline.com business to assist you in obtaining your season ticket as part of your benefits program. The service we offer is quick and easy. Once

More information

CONCESSIONARY TRAVEL BUS PASS Frequently Asked Questions

CONCESSIONARY TRAVEL BUS PASS Frequently Asked Questions CONCESSIONARY TRAVEL BUS PASS Frequently Asked Questions Q. WHO IS ELIGIBLE FOR A PASS?...3 Q. WHAT IS THE DEFINITION OF DISABLED?...3 Q. WHO DECIDES WHO IS ELIGIBLE?...3 Q. HOW DO I APPLY FOR AN ELDERLY

More information

Rail travel made easy. 1/3 off rail fares for you and a friend!

Rail travel made easy. 1/3 off rail fares for you and a friend! Rail travel made easy 1/3 off rail fares for you and a friend! 1 Making rail travel easier We work hard to meet the needs of all our customers. This leaflet explains the facilities and services available

More information

Improving Britain s Railway

Improving Britain s Railway Improving Britain s Railway Britain s railway has changed beyond recognition since privatisation. By switching the focus to passengers and investing billions of pounds on improving services, train companies

More information

Passenger Rail Service Satisfaction. 2014-15 Quarter 2 Statistical Release. 18 December 2014. Responsible Statistician: Dr Fazilat Dar

Passenger Rail Service Satisfaction. 2014-15 Quarter 2 Statistical Release. 18 December 2014. Responsible Statistician: Dr Fazilat Dar Passenger Rail Service Satisfaction 2014-15 Quarter 2 Statistical Release 18 December 2014 Responsible Statistician: Dr Fazilat Dar 020 7282 3705 Further information Media Enquiries: 020 7282 2094 Contents

More information

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions

English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions English National Concessionary Travel Scheme (Free) Bus Pass General Frequently Asked Questions 1. Who is eligible for a pass? From April 2010, the age of eligibility for concessionary bus travel was brought

More information

ORR Rail Delay Compensation Mystery Shopping Train operator results. June P7045 (August 2012)

ORR Rail Delay Compensation Mystery Shopping Train operator results. June P7045 (August 2012) ORR Rail Delay Compensation Mystery Shopping Train operator results June 2016 P7045 (August 2012) Individual train operator results Introduction and background The Office of Rail and Road (ORR) commissioned

More information

Train times 15 May 10 December 2016

Train times 15 May 10 December 2016 1 Parking available Staff in attendance Bicycle store facility Bike & Go Metro Interchange stations Disabled assistance available Airport link Train times 15 May 10 December 2016 Alnmouth and Morpeth to

More information

National Rail Conditions of Carriage. From 20th May 2012

National Rail Conditions of Carriage. From 20th May 2012 i National Rail Conditions of Carriage From 20th May 2012 NATIONAL RAIL CONDITIONS OF CARRIAGE CONTENTS page Introduction 3 PART I CONDITIONS OF CARRIAGE FOR PASSENGERS A Tickets 5 B Validity of tickets

More information

Penalty fares and maximum Oyster fare

Penalty fares and maximum Oyster fare E E-ticketing in London Penalty fares and maximum Oyster fare Customers must touch in and out even if the ticket barriers are open. At stations that do not have ticket barriers, an Oyster card validator

More information

Train times 15 May 10 December 2016

Train times 15 May 10 December 2016 2 Parking available Staff in attendance Bicycle store facility Metro Interchange stations Disabled assistance available Airport link Train times 15 May 10 December 2016 Nunthorpe and Middlesbrough to Newcastle

More information

CONDITIONS OF CARRIAGE

CONDITIONS OF CARRIAGE CONDITIONS OF CARRIAGE Introduction When you buy a ticket to travel on the railway network, you enter into an agreement with the Railway Operators. That agreement gives you the right to make the journey

More information

Take the train to Anglia Ruskin University

Take the train to Anglia Ruskin University Take the train to Anglia Ruskin University abelliogreateranglia.co.uk Abellio Greater Anglia and Anglia Ruskin University have teamed up to offer discounts to both students and staff on season tickets

More information

TRAIN TIMES. Shows all times between Shoeburyness and London Fenchurch Street. Valid from 14th December 2014 until further notice

TRAIN TIMES. Shows all times between Shoeburyness and London Fenchurch Street. Valid from 14th December 2014 until further notice TRAIN TIMES Shows all times between Shoeburyness and ondon Fenchurch Street Valid from 14th December 2014 until further notice WEOME Dear ustomer, Welcome to your guide to our timetable. As you may already

More information

Jobcentre Plus Travel Discount Card Introduction

Jobcentre Plus Travel Discount Card Introduction Jobcentre Plus Travel Discount Card Introduction 1. On behalf of the rail network, the Association of Train Operating Companies (ATOC) entered into a new agreement with Jobcentre Plus to replace the New

More information

Passenger & Freight Rail Performance: Quality and Methodology Report

Passenger & Freight Rail Performance: Quality and Methodology Report Passenger & Freight Rail Performance: Quality and Methodology Report Release Date: November 2015 Contents Introduction 3 Methodology 4 Historical background 10 Relevance 14 Accuracy and reliability 15

More information

National Passenger Survey Autumn 2012 Main Report

National Passenger Survey Autumn 2012 Main Report National Passenger Survey Autumn 2012 Main Report Who are Passenger Focus? Passenger Focus is the independent consumer watchdog for Britain s rail passengers and England s bus, coach and tram passengers.

More information

Train times 15 May 10 December 2016

Train times 15 May 10 December 2016 8 Train times 15 May 10 December 2016 Parking available Staff in attendance Bicycle store facility Bike & Go Disabled assistance available York to Blackpool North York Ulleskelf Church Fenton Micklefield

More information

Train times. northernrail.org. Manchester to Stoke-on-Trent via Macclesfield. 13 December 2015 14 May 2016. Manchester Piccadilly.

Train times. northernrail.org. Manchester to Stoke-on-Trent via Macclesfield. 13 December 2015 14 May 2016. Manchester Piccadilly. 19 Train times 13 December 2015 14 May 2016 Parking available Staff in attendance Bicycle store facility Metrolink Interchange stations Disabled assistance available Manchester to Stoke-on-Trent via Macclesfield

More information

Train times. northernrailway.co.uk. Manchester to Stoke-on-Trent via Macclesfield. 15 May 10 December 2016. Manchester Piccadilly.

Train times. northernrailway.co.uk. Manchester to Stoke-on-Trent via Macclesfield. 15 May 10 December 2016. Manchester Piccadilly. 19 Parking available Staff in attendance Bicycle store facility Metrolink Interchange stations Disabled assistance available Train times 15 May 10 December 2016 Manchester to Stoke-on-Trent via Macclesfield

More information

Contactless payment cards - conditions of use

Contactless payment cards - conditions of use Contactless payment cards - conditions of use 6 September 2015 until further notice 1. Introduction 1.1 These Conditions of Use apply to you when you are using a contactless payment card to pay as you

More information

making rail accessible a guide to policies & practices JUNE 2016

making rail accessible a guide to policies & practices JUNE 2016 making rail accessible a guide to policies & practices JUNE 2016 1 2 3 5 6 8 9 contents London Midland s strategy management arrangements a. senior management involvement b. informing staff of their responsibilities

More information

Train times. northernrail.org. Sunderland and Newcastle to Hexham and Carlisle including additional stops to and from Dunston

Train times. northernrail.org. Sunderland and Newcastle to Hexham and Carlisle including additional stops to and from Dunston 4 Train times 13 December 2015 14 May 2016 Parking available Staff in attendance Bicycle store facility Metro Interchange stations Disabled assistance available Airport link Sunderland and Newcastle to

More information

Rail Revolution: on track to transform Europe s best connected airport station. gatwickobviously.com

Rail Revolution: on track to transform Europe s best connected airport station. gatwickobviously.com Rail Revolution: on track to transform Europe s best connected airport station gatwickobviously.com // @LGWobviously Timeline of Gatwick s rail transformation 2016 Introduction of Oyster and contactless

More information

Completed forms are ed to HR Compensation & Benefits Team

Completed forms are  ed to HR Compensation & Benefits Team Travel concession The Rail Travel Concession allows regular serving police officers travel on National Rail services within an agreed area for a small monthly cost. This is a taxable benefit that the MPS

More information

Passenger s Charter DUBLIN BELFAST

Passenger s Charter DUBLIN BELFAST Passenger s Charter DUBLIN BELFAST Contents Page 1. Performance 2 2. Our Trains 3 3. Our Stations 4 4. Our Staff 5 5. Passengers with Particular Needs 6 6. Reserving a Seat 7 7. Claims for Refund and Discount

More information

The app also has additional functionality that it allows journey planning between any two National Rail stations with real time overlays.

The app also has additional functionality that it allows journey planning between any two National Rail stations with real time overlays. Customer Information Arriva Trains Wales Mobile Ticketing App Thank you for volunteering to take part in Arriva Trains Wales Mobile Phone Ticketing Trial. This initial phase of the trial will only be available

More information

STAFF BRIEF CAMBRIDGESHIRE TRAVEL FOR WORK PARTNERSHIP SEASON TICKET SCHEME

STAFF BRIEF CAMBRIDGESHIRE TRAVEL FOR WORK PARTNERSHIP SEASON TICKET SCHEME STAFF BRIEF CAMBRIDGESHIRE TRAVEL FOR WORK PARTNERSHIP SEASON TICKET SCHEME The Cambridgeshire Travel for Work Partnership (TfW) is pleased to offer the employees of all full members of TfW a special discount

More information

KT Online - How to book UK Rail

KT Online - How to book UK Rail KT Online - How to book UK Rail Contents Introduction... 2 Access UK Rail... 3 Registration... 3 Trainline homepage... 4 Book a New Trip... 5 Support... 12 Introduction This is a step by step guide on

More information

Train times. northernrailway.co.uk. Carlisle to Barrow-in-Furness, Lancaster and Preston. 15 May 10 December 2016. Carlisle. Harrington.

Train times. northernrailway.co.uk. Carlisle to Barrow-in-Furness, Lancaster and Preston. 15 May 10 December 2016. Carlisle. Harrington. 6 Parking available Staff in attendance Bicycle store facility Bike & Go Disabled assistance available Train times 15 May 10 December 2016 Carlisle to Barrow-in-Furness, Lancaster and Preston Carlisle

More information

REPTA Guide to Travel Facilities

REPTA Guide to Travel Facilities This is a summary of the travel concessions for all rail staff, both active and retired. Full details, restrictions, latest information and application forms can be found at atoc.org. Click on Rail Staff

More information

Policy. Penalty Fares May 2002

Policy. Penalty Fares May 2002 Policy Penalty Fares May 2002 1 Contents Page 1 Introduction 2 2 Background 3 3 The SRA s role 5 4 How we will decide whether to approve a penalty fares scheme 5 Is a penalty fares scheme appropriate?

More information

Transport for London Conditions of Carriage

Transport for London Conditions of Carriage Transport for London Conditions of Carriage 12 September 2016 until further notice Section Content Page 1 Introduction 1 2 Useful contacts 3 3 Special meanings 3 4 Services and safety 6 5 Photocards and

More information

Rail passenger experience report April 2014

Rail passenger experience report April 2014 Rail passenger experience report April 2014 1. 9123861 Contents Summary 4 Purpose 4 Approach 4 Findings 5 Developments 8 1. Introduction 10 Purpose of this report 10 Structure of this report 10 2. Approach

More information

ATOC Approved Code of Practice. Arrangements for travel ticket irregularities. Issue Date Comments 1 st May 2013 Final approved copy Public

ATOC Approved Code of Practice. Arrangements for travel ticket irregularities. Issue Date Comments 1 st May 2013 Final approved copy Public Page 1 of 6 Arrangements for travel ticket irregularities Issue Date Comments 1 st May 2013 Final approved copy Public Explanatory Note ATOC produces ATOC Approved Codes of Practice for the information

More information

Rail for London - London Overground and TfL Rail Services Ticketing and Travel Guide

Rail for London - London Overground and TfL Rail Services Ticketing and Travel Guide Rail for London - London Overground and TfL Rail Services Ticketing and Travel Guide 20 May 2016 until further notice Section Content Pages 1 Introduction 3 2 Useful contacts 5 3 Special meanings 5 4 Services

More information

CONDITIONS OF CARRIAGE

CONDITIONS OF CARRIAGE CONDITIONS OF CARRIAGE Introduction When you buy a ticket to travel on the railway network, you enter into an agreement with the Railway Operators. That agreement gives you the right to make the journey

More information

FIND THE RIGHT TICKET FOR YOU!

FIND THE RIGHT TICKET FOR YOU! FIND THE RIGHT TICKET INCLUDES 11 TOP MONEY SAVING TIPS Class Ticket Type Adult Child STD OFF-PEAK ONE NIL RTN SHEFFIELD LONDON TERMINALS FOR YOU! VALID UNTIL 5 SEPTEMBER 2015 Class 1ST NO LO Class Ticket

More information

Information Development Group

Information Development Group Good Practice Guides for Customer Information As an industry we will provide timely, relevant, accurate and consistent information easily understandable and accessible wherever, whenever and however required

More information

Passenger s Charter. Valid from July 2014

Passenger s Charter. Valid from July 2014 Passenger s Charter Valid from July 2014 Abellio Greater Anglia Contact Centre Norwich Railway Station Station Approach Norwich NR1 1EF Telephone 0345 600 7245 Email contactcentre@abelliogreateranglia.co.uk

More information

The next period of major service changes begin in December 2014, continuing into next year with some long-term changes taking place to some services

The next period of major service changes begin in December 2014, continuing into next year with some long-term changes taking place to some services January 2015 Impacts and travel advice Intro As part of the Government-sponsored Thameslink Programme, Network Rail is rebuilding London Bridge mainline rail station to provide more space, improved connections

More information

Transport for London. Projects and Planning Panel. The Future of London s Ticketing Technology

Transport for London. Projects and Planning Panel. The Future of London s Ticketing Technology Agenda Item 4 Transport for London Projects and Planning Panel Subject: The Future of London s Ticketing Technology Date: 26 February 2014 1 Purpose 1.1 The panel requested an update on the future of London's

More information

Merseytravel s Tickets For Adults (aged 19+)

Merseytravel s Tickets For Adults (aged 19+) January 2016 Adult Merseytravel s Tickets For Adults (aged 19+) Handy information to plan your journeys. Contents 02 Introducing Merseytravel s 4 Tickets for Adults Summary of Recent Changes 7 to Merseytravel

More information

Complaints handling procedure. Govia Thameslink Railway September 2015

Complaints handling procedure. Govia Thameslink Railway September 2015 Complaints handling procedure Govia Thameslink Railway September 2015 Complaints Handling Procedure October 2015 Contents 1. Introduction...2 2. How to make a complaint...2 3. How we deal with your complaint...3

More information

Fare Change 2014 Frequently Asked Questions & Answers

Fare Change 2014 Frequently Asked Questions & Answers Fare Change 2014 Frequently Asked Questions & Answers Fare change What is happening? From Monday 6 January 2014, fares across all TransLink services (bus, train and ferry) will increase by 7.5%. How much

More information

FEBRUARY 2015 EMAIL MARKETING REPORT RAIL TRAVEL

FEBRUARY 2015 EMAIL MARKETING REPORT RAIL TRAVEL FEBRUARY 5 EMAIL MARKETING REPORT RAIL TRAVEL EMAIL MARKETING REPORT : RAIL TRAVEL : FEBRUARY 5 EMAIL MARKETING REPORT : RAIL TRAVEL : FEBRUARY 5 THE BRANDS INTRODUCTION METHOD The UK rail industry is

More information

2. PLANNING YOUR JOURNEY

2. PLANNING YOUR JOURNEY PASSENGER CHARTER www.grandcentralrail.com 1. INTRODUCTION This Charter sets out our commitments to you. It does not create any new legal relationship with you as a result of what we say we will do, nor

More information

Train times 8 December May 2014

Train times 8 December May 2014 4 Customer helpline For comments, enquiries and complaints telephone 0845 00 00 125 or 0113 881 4750 email customer.relations@northernrail.org Access, disabled information or cycle assistance freephone

More information

Travel information From March 2012

Travel information From March 2012 Travel information From March 2012 nexus.org.uk Access guide Public transport services for Tyne and Wear residents who are disabled N E X U S Public transport in Tyne and Wear Tyne and Wear has one of

More information

How to find cheap flights

How to find cheap flights How to find cheap flights A Guide to flying for less than you thought possible! 26 How to find cheap flights 2 Executive Summary How does a trip to Europe and back for $1,000 sound? Or a trip to New Zealand

More information

2FOR1 offers when you go by train A guide to 2FOR1 vouchers & train ticket validity

2FOR1 offers when you go by train A guide to 2FOR1 vouchers & train ticket validity The purpose of the 2FOR1 scheme is to get the domestic market to travel by train to visit Britain s great attractions! The promotion mechanic for 2FOR1 offers is simple. The customer simply needs to: 1

More information

BUSINESS TRAVEL YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES

BUSINESS TRAVEL YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES BUSINESS TRAVEL YOUR GUIDE TO OUR TRAIN TICKETS & SERVICES VALID UNTIL 5 SEPTEMBER 2015 TRAVEL MAKING INFORMATION PERFECT & BUSINESS SENSEFirst or Standard Class AWARD WINNING Catering SERVICES First Class

More information

How to use your go card on the TransLink network. TransLink go card user guide

How to use your go card on the TransLink network. TransLink go card user guide How to use your go card on the TransLink network TransLink go card user guide Contents The benefits of travelling using go card 2 How to travel using your go card 3 How to top up your go card 4 Touch on

More information

ScotRail Franchise Scotland s Railway

ScotRail Franchise Scotland s Railway ScotRail Franchise Scotland s Railway Connecting communities, enabling opportunities, spreading sustainable economic prosperity. Good for Passengers Good for Passengers Good for Staff Good for Communities

More information

Penalty Fare Appeals Policy

Penalty Fare Appeals Policy Penalty Fare Appeals Policy Version 6 Issue date: 08 May 2015 This policy supersedes any previous policy, is accurate at time of publishing and is subject to periodic review. 1 Penalty Fare Appeals Policy

More information

Train times 3 October 10 December 2016

Train times 3 October 10 December 2016 14 Parking available Staff in attendance Bicycle store facility Bike & Go Metrolink Interchange stations Disabled assistance available Airport link Train times 3 October 10 December 2016 Manchester and

More information

Reclaimable expenditure

Reclaimable expenditure Essex County Council promotes sustainable business travel and has set out how this is achieved in practise through its Sustainable Business Travel policy (SBT). Each department and individual should therefore

More information

Train times. northernrailway.co.uk. Leeds to Carlisle Leeds to Morecambe/ Heysham Harbour. 27 June 10 December 2016

Train times. northernrailway.co.uk. Leeds to Carlisle Leeds to Morecambe/ Heysham Harbour. 27 June 10 December 2016 7 Train times 27 June 10 December 2016 Parking available Staff in attendance Bicycle store facility Bike & Go Ferry Interchange stations Disabled assistance available Leeds to Carlisle Leeds to Morecambe/

More information

GTR (Govia Thameslink Railway)

GTR (Govia Thameslink Railway) GTR (Govia Thameslink Railway) The new franchise UK s biggest ever rail franchise; 22% of all passenger train services Thameslink identity restored for services running through central core; Great Northern

More information

Cheaper Rail Fares A cunning plan

Cheaper Rail Fares A cunning plan Cheaper Rail Fares A cunning plan [10 June 2015] The Tyne and Wear Public Transport Users Group (TWPTUG) Newcastle Group met in June 2015 and spent some time discussing the possibility of split ticketing

More information

Train times 9 December May 2013

Train times 9 December May 2013 4 Customer helpline For comments, enquiries and complaints telephone 0845 00 00 125 email customer.relations@northernrail.org Access, disabled information or cycle assistance freephone 08081 56 16 06 email

More information

thetrainline.com business User Guide Book smart, save money

thetrainline.com business User Guide Book smart, save money thetrainline.com business User Guide Book smart, save money Welcome to thetrainline business Great news! Booking rail travel - and managing it right across your business - has just got a whole lot quicker,

More information

and a maximum fine of 200 euro, subject to the rules of the relevant railway undertaking.

and a maximum fine of 200 euro, subject to the rules of the relevant railway undertaking. Conditions of Use 1. Eurail Pass definition A Eurail Pass consists of a ticket and a Pass Cover. Neither the ticket nor the Pass Cover is valid on its own. Those who travel using one without the other

More information

15 May to 10 December 2016. Leeds - Bradford. Train Times Services to Bradford Interchange and Bradford Forster Square. The Broadway, Bradford

15 May to 10 December 2016. Leeds - Bradford. Train Times Services to Bradford Interchange and Bradford Forster Square. The Broadway, Bradford Lees - Brafor Train Times Services to Brafor Interchange an Brafor Forster Square 15 May to 10 December 2016 The Broaway, Brafor Lees - Brafor Composite Timetable West Yorkshire local rail services between

More information

A COMPLETE staff guide to ticketing on London s Buses

A COMPLETE staff guide to ticketing on London s Buses to ticketing on London s Buses - 2 - Introduction This reference guide covers fares and ticketing across the London bus network, including sections of routes outside Greater London. The information contained

More information

Changes from 3rd April 2011

Changes from 3rd April 2011 FARES & TICKETS Changes from rd April 2011 To see how these changes affect you see inside or visit our website: www.stagecoachbus.com/manchester It is with regret that we have to inform our passengers

More information

A sustainable railway

A sustainable railway A sustainable railway Train companies are committed to creating a sustainable Britain As companies whose core purpose is delivering a key public service over the long term, train companies are committed

More information

IMPERIAL WEST TRANSLATION HUB

IMPERIAL WEST TRANSLATION HUB IMPERIAL WEST TRANSLATION HUB - INVESTIGATE 50m+ from Industry - INSPIRE Top 15 for Entrepreneurship - INNOVATE 350+ Academic Invention Disclosures p.a - INCUBATE 140 College Spin-outs - INVEST 160m+ Invested

More information

Fees and Expenses Policy for HCPC Partners

Fees and Expenses Policy for HCPC Partners INTRODUCTION Fees and Expenses Policy for HCPC Partners 1. This policy sets out rules and guidance for Partners on how their fees will be paid and how to claim their expenses while carrying out work on

More information

Our Station Access Guide

Our Station Access Guide Our Station Access Guide A guide to help you access our services Making rail accessible Helping older and disabled passengers July 2013 southernrailway.com If you would like a copy of this guide in large

More information

Passenger Focus response to the Government s rail fares and ticketing review

Passenger Focus response to the Government s rail fares and ticketing review response to the Government s rail fares and ticketing review June 2012 Contents 1 Introduction ii 2 Summary of Research Some rail fares in Britain are very high Passengers assessment of value for money

More information

Leeds - Bradford. Train Times. 13 December 2015 to 14 May 2016. Services to Bradford Interchange and Bradford Forster Square

Leeds - Bradford. Train Times. 13 December 2015 to 14 May 2016. Services to Bradford Interchange and Bradford Forster Square 13 December 2015 to 14 May 2016 Lees - Brafor Train Times Services to Brafor Interchange an Brafor Forster Square Apperley Brige open from 13th December Lees - Brafor Composite Timetable West Yorkshire

More information

Independent Transport Associates Limited. Customer Complaints-Handling Procedure

Independent Transport Associates Limited. Customer Complaints-Handling Procedure Independent Transport Associates Limited Customer Complaints-Handling Procedure Introduction & Background Approved by the Department for Transport, ITAL offers independent revenue collection and support

More information

NRE Information Feeds Developer Pack

NRE Information Feeds Developer Pack NRE Information Feeds Developer Pack Document Ref: NRE Feeds_Developer Pack v.01-02 Version History Version Date Author Comment 01-00 03/03/2014 Lindsay Bleakley 1 st Final Draft 01-01 29/10/2014 Lindsay

More information

A guide to your new tram service

A guide to your new tram service A guide to your new tram service Ticket prices Tram times Single ticket A single journey on the tram route Return ticket A return journey to the airport Monday - Saturday Adult Child aged 5-15 inclusive

More information

Board meeting 17.03.15

Board meeting 17.03.15 Board meeting 17.03.15 Secretariat memorandum Author : Tim Bellenger Agenda item: 8 LTW494 Drafted 02.03.15 London TravelWatch remit and activity outside of the Greater London Authority area 1 Purpose

More information

Getting around London

Getting around London Getting around London Improving health worldwide www.lshtm.ac.uk What we will cover: Different types of ticket Student discount Underground Bus London Overground Cycling and walking Taxis Transport for

More information

362 a5 tt leaflet feb16.indd 1 18/02/ :41. from 3 April 2016

362 a5 tt leaflet feb16.indd 1 18/02/ :41. from 3 April 2016 362 a5 tt leaflet feb16.indd 1 18/02/2016 08:41 from 3 April 2016 leather-type seating on both decks We ve really gone to town to make Sapphire buses smart, stylish and comfortable. Take a look on the

More information

3. Output framework. Key messages in this chapter

3. Output framework. Key messages in this chapter 3. Output framework Key messages in this chapter The output framework consists of outputs which Network Rail must deliver for the money it receives, indicators which we use for monitoring purposes and

More information

Travel Information London Borough of Camden

Travel Information London Borough of Camden Travel Information London Borough of Camden 1. Camden Passenger and Accessible Transport Team Provides accessible transport solutions for older people or anyone with a disability who has a need to travel.

More information

Expenses Policy and Procedures for IPSA staff Version 1.F

Expenses Policy and Procedures for IPSA staff Version 1.F Expenses Policy and Procedures for IPSA staff Version 1.F Version 1.F April 2010 Page 1 TABLE OF CONTENTS 1. Introduction p. 3 2. Definitions p. 3 3. Procedure for submitting claims p. 4 4. Official Travel

More information

Travelling with us. Passenger s Charter. Contents. Page No. Introduction 2. How to find out information 2. Online and by phone 2.

Travelling with us. Passenger s Charter. Contents. Page No. Introduction 2. How to find out information 2. Online and by phone 2. www.chilternrailways.co.uk Contents Passenger s Charter From January 2009 Page No. Introduction 2 How to find out information 2 Online and by phone 2 In person 3 Tickets 4 Buying online 4 Buying by telephone

More information