OAKVILLE LEADS. Learning, Experiencing, Aspiring, Developing, Succeeding

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1 OAKVILLE LEADS Learning, Experiencing, Aspiring, Developing, Succeeding

2 A message from Human Resources Encouraging and providing staff with opportunities for education and development is important to the town. The range of courses and programs offered in the 2016 LEADS is our commitment to your development. Programs like Managing Me and Enhancing Personal and Interpersonal Effectiveness that you said contributed to your personal and professional effectiveness are back. New programs for 2016 include courses that support the development of core competencies embraced by the organization as well as courses that build skills and knowledge in the areas of importance noted in the town s Management Framework. As you go through the brochure, you will find identifiers linking the courses back to a competency and/ or the management framework. We encourage you to discuss with your supervisor which LEADS programs will enhance your development and contribution to achieving departmental and organizational goals. Some new additions to the LEADS program support the organizations commitment to build a culture of performance and innovation. Future projects under development include establishing a curriculum that provides learning and development opportunities for management to lead and administer the functions associated with corporate services departments. We are always looking for ways to improve your learning experience. Contact the Human Resources learning and development staff, Lesli Smith organizational development consultant or Michelle Worrell, HR associate, Learning and Development, if you have any questions about the LEADS program or can offer suggestions for additional courses.

3 Contents of what s inside What s new... 6 Achieving success... 7 Learning and development offerings General learning NEW! Brainstorming Tools NEW! Interview Skills NEW! Leadership From Within NEW! You Can t Run From the Wind NEW! Finding Mutually Agreeable Solutions Taking on Greater Responsibility: Step-Up Skills for Non-Managers Understanding Access and Privacy 4 Essentials of managing and supervising NEW! Delegation and Empowering NEW! Foundations of Leadership NEW! Motivating People NEW! Workplace Mental Health Leadership Certificate Program Performance Management 101 NEW! Providing Expectations, Feedback and Coaching NEW! Recruitment & Hiring NEW! Systems Thinking NEW! Understanding Short Term Disability, Workplace Injuries and Long-Term Disability Fiscal accountability Budget 101 Finance 101 Purchasing 101 Compliance CIS System Basics CIS General Purchasing CIS CAM (Capital Asset Management) CIS Managers Training CIS/FMW Capital Project Management FMW System Training NEW! Institute of Asset Management Course and Certificate Exam NEW! Oakville Asset Management Training

4 Personal effectiveness Managing Me with Outlook! Personal Preferences for Handling Change Communication essentials Grammar Essentials Group Facilitation Skills Meetings that Work Outreach and Consultation Writing for Clarity Report Writing Customer Service NEW! Uplifting Ideas for Managing Situations with Upset People Informal Learning Book Club Lunch and Learn Program NEW! Managing Your Money NEW! Teaching Children about Finances NEW! Investment Planning Information Systems + Solutions (IS+S) Word (Introductory to Advanced courses) Excel (Introductory to Advanced courses) PowerPoint (Levels 1 and 3) Electronic Agenda Management System (EAMS) Distributed Purchasing Training Corporate health, safety and wellness NEW! Fall Harness Inspection Review NEW! Health and Safety Certification 1 NEW! Health and Safety Certification 2 LifeSpeak On Demand Standard First Aid CPR Level C + AED External facilitator biographies

5 What s new Fitness option We are happy to announce that Oakville LEADS participants are able to take advantage of the Fitness Centre located at QEPCCC free of charge on the date of their training! So pack your gym bag and take advantage of this gorgeous new facility before or after your training session. Participants taking advantage of this offer must complete a health declaration form that will be ed to them and bring it on their scheduled training date. Organizational Learning Principles Learning principles contribute to the achievement of the town s strategic goals. The town relies on a workforce of well-trained, highly dedicated, innovative and competent employees to serve the constantly evolving needs of the public. Our investment in employee learning and development directly benefits the citizens of Oakville in all we do. Recent research and employee surveys point to a very strong link between individual learning and development, and employee engagement and retention. In the last several years, we have all experienced increased time and budget pressures, resulting in reduced opportunities to travel to traditional classroom-style courses. We are committed to responding to this changing work environment by creating more flexible access to learning opportunities and leveraging new and emerging technologies. We also need your support. Employees and managers must embrace new opportunities for learning through open discussions, documented learning plans and responsible management of learning budgets. The following learning principles have been identified for the corporation to help us: 1. Creating a culture of learning and development Creating a culture of learning isn t just about offering training; it is about building and sustaining an environment that inspires and supports employees to pursue professional development through a variety of formats. Our aim is to create an environment that positively reinforces learning and gives back to the organization and its employees. 2. Assessing and responding flexibly to learning and organizational needs Workplace, technological and societal changes can create challenges for employee learning and development. Our flexible approach to corporate learning will allow us to respond quickly to the developing needs of the organization and to provide employees with targeted, customized courses and programs. 3. Embracing innovative tools and technologies By embracing innovative tools and technologies, the town is able to create a culture of learning and development that meets the ever-evolving needs of the individual and the organization. Look out for new initiatives and programs that will be developed as a result of our new learning principles! 6

6 Achieving success Making the most of your learning experience Throughout the course of any training program, there are three people who contribute to the success of your learning experience: your supervisor, the facilitator and you. Before enrolling, you should discuss the course with your immediate supervisor to ensure that it is appropriate for your development. Approval is required prior to registering if taken during your regular work day. Your facilitator s role is to provide a positive learning environment, to give instruction and to provide the course content. Your role is to ensure that you arrive at the course on time equipped with stationery items, any questions you may have and pre-session work completed, and be ready to share with others. These are just a few ways that you can make the most out of your learning opportunity. Eligibility for enrollment Enrollment is open to all regular full-time employees. Contract and part-time employees will be considered based on recommendations from their supervisor or manager. Please note that some courses may be geared toward a particular group or may be mandatory for all employees, volunteers and third party participants. Please be sure to read the full course description. Course schedule We have made changes to our course start times in order to give employees an opportunity to get settled in before and after training. Most full-day courses are now scheduled from 9 a.m. 4 p.m. with one hour for lunch. Half-day course will indicate 9 a.m. noon or 1 4 p.m. When enrolling, please make sure you are available for the time allotted. The full course schedule for 2016 is provided in this brochure. For up-to-date information, visit the Learning and Development tab on Portico. Bi-annual s will be sent out reminding individuals of upcoming learning opportunities as well as print communication for those without computer access. Registration Registration for all programs can be completed in the Human Resources (HR) Training Calendar located under Learning and Development on Portico. When registering: 1. Receive a verbal or written approval from your immediate supervisor to take the course; 2. Access the HR Training Calendar under the Learning and Development tab on the Portico homepage; 3. Select the course of interest; 4. Register by filling in the appropriate fields indicated on the web page; and 5. Add the date and time of your training into your Outlook calendar 7

7 If you do not have access to a computer but would like to attend a course, please contact the learning and development associate at ext or visit us at: Town Hall Human Resources department, 1225 Trafalgar Road, Oakville, ON. Course evaluations After attending a course, please complete the evaluation. The evaluation is confidential, easy to use and will help us learn more about your experience. Evaluations ensure the continuation of quality and relevant learning opportunities. Cancellations While it is understood that emergencies can happen, we ask that you provide at least 10 business days notice if you are unable to attend a course. This allows employees on the wait list the opportunity to attend. It allows us the option to move or cancel the training without recourse from our vendors. Departments of participants who register and do not show for training or cancel in less than 48 hours notice will be charged at a rate of $175 for full day sessions and $100 for half day sessions. Cancellations can be completed by contacting the learning and development associate at ext Wait lists Is a session that you were interested in full? Wait lists are available by contacting the learning and development associate at extension Wait lists allow us to fill in spaces should they become available. They also assist us in making decisions around adding additional sessions. Do not hesitate to contact us! Work Week! September 19 23, 2016 The Town of Oakville recognizes the importance of learning and the positive impact it has on job performance and productivity. This week-long celebration includes a number of activities and events. The goals of this week-long learning event are to: Raise awareness of the impact of workplace learning Celebrate the best practices of workplace learning Celebrate the success of the learning organization 8

8 Management Framework Integration A key goal for the Town of Oakville is to become a leader in public sector management. To help ensure we make the right decisions, the town has developed a management framework. A simple, easy-to-use tool, the rooms in The House are the key considerations essential to good management: Citizen Focused Service, Governance & Strategic Direction; Results & Performance, Risk Management; Information Management, Change Management, People, Accountability and, Policy & Programs. As managers we need to: Align with Council s strategic directions Think about citizens first Evaluate risks Have access to sound information Seek continuous innovation and improvement Ensure we have the right people Establish clear accountabilities Meet the needs of Council and the public Measure our results To find out which LEADS offerings support the development of knowledge and skills related to the rooms in The House, look out for this stamp throughout the brochure. To learn more about the Management Framework, visit the CAO Corner on Portico. Competency Framework Integration Defining and measuring performance is a critical part of any organization. Recently the town adopted a Competency Framework that helps to link individual performance and capabilities to the town s goals and values. Competencies are the knowledge, skills, judgment and attributes that people need to perform on the job effectively. There are four core capabilities and supporting competencies that have been identified by the town as critical to your success and that of the corporation. This year, they are integrated into the Oakville LEADS: Strategic thinking/thinking things through Innovating through analysis and ideas Engagement Mobilizing people, organizations, partners Management excellence/excellence through results Delivering excellence through action management, people management, financial management Accountability and Respect Serving with integrity and respect To find out which LEADS offerings support the development of knowledge and skills related to the Competency Framework, look out for this stamp throughout the brochure. 9

9 General learning NEW! Brainstorming Tools Are you looking for ways to provide better customer service, solve a problem, improve a process or facilitate a meeting? Brainstorming tools encourage creative and outside the box thinking. This session will provide participants a sample of structured approaches to stay focused and on topic, while generating ideas. This session requires active participation and includes a take-away toolkit. Wednesday May 4, 2016 Oakville Room, Town Hall 9 a.m. noon Various internal staff members Strategic thinking/thinking things through NEW! Interview Skills This course prepares employees to more effectively handle interviews, including what to do before, during and after the interview. Participants will be able to apply course information to real workplace positions for which they may wish to be interviewed. We discuss such interviewing challenges as dealing with difficult questions, minimizing nervousness, how to best answer questions, preparing effectively prior to an interview, and closing the interview effectively for the interview and then present themselves effectively at an interview. Monday, February 29, 2016 Oakville Room, Town Hall 9 a.m. noon Robert Harris, Robert Harris Resources Inc. NEW! Leadership From Within When the going gets tough the tough get going. Reflections on the wisdom literature act as an inner compass pointing to true north when we are lost. These thought bites can create the moment it takes to slow down, reflect and visit the place where we store our deeper inner wisdom. Evidence has shown that the genuine presence of confidence, competence and comfort in the face of challenging moments requires a leader with a calm uncluttered mind, an unobstructed view of their primary purpose and a passionate desire to contribute regardless of the circumstances. This session includes: Twelve New Rules for Self-Leadership, Twenty Ways to Deal with Negative People, and Ten Rituals and Practices to Meet, Greet and Complete the Day. Tuesday, March 8, 2016 Trafalgar Room, Town Hall 9 a.m. noon. Individual Consults: 1 4 p.m. Dick O Brien, R D O Brien and Associates Management excellence/excellence through results 10

10 NEW! You Can t Run From the Wind Conflict is an inevitable aspect of life. It happens in our relationships, our families and our work. It is extremely unlikely that you will get through any week without running into some conflict with someone in the busy world we live and work in. This seminar will examine your conflict style and demonstrate some great strategies for de-escalation of a situation. Tuesday, October 4, 2016 Palermo Room, Town Hall 9 a.m. noon. Individual consults: 1 4 p.m. Dick O Brien, R D O Brien and Associates Management excellence/excellence through results NEW! Finding Mutually Agreeable Solutions This session is for those who want to learn more about a principled approach to negotiating mutually agreeable solutions (without giving in or unduly antagonizing the other party). Including a mix of theory and practice, this is a learning/training experience on key negotiation principles, approaches and tactics that focus on a merits approach to issues resolution that is tough on the issues and soft on the people. This half-day session speaks to the important corporate emphasis on citizen-focused service and engagement in particular, helping mobilize people, organizations and partners. Tuesday, April 12, 2016 Trafalgar Room, Town Hall 9 a.m. noon Glenn Pothier, GLPi Management excellence/excellence through results Taking on Greater Responsibility: Step-Up Skills for Non-Managers To excel in this rapidly changing work environment, you need more skills than ever before such as understanding your business, managing change, communicating strategically, leading teams, and juggling your new and current assignments. Session benefits include: feeling confident when asked to step up to take on a challenge; taking your skills and potential to new heights with proven get-ahead strategies; and the ability to create a continuously improving working attitude. Tuesday, March 22, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. Liz Murphy, Canadian Management Centre Management excellence/excellence through results 11

11 Understanding Access and Privacy A broad overview of the underlying principles and intent of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) designed to increase basic awareness and how privacy relates to departmental records. This half-day workshop is also designed to help employees identify sensitive information and encourage access to information outside of the formal MFIPPA process to promote a cost-effective and an open and accountable management of public information resources. Thursday, September 15, 2016 Oakville Room, Town Hall 9 a.m. noon Laura Brown, Records and Freedom of Information Officer and Vicki Tytaneck, Town Clerk Accountability and respect OAKVILLE LEADS Learning, Experiencing, Aspiring, Developing, Succeeding 12

12 Essentials of managing and supervising NEW! Delegation and Empowering In this program the participants learn how to take a group of people and develop them into synergistic, high performing employees and teams. Learning how delegation enables one to expand their work from what they can do to what they can control or manage, enabling increased quality and quantity of results. Thursday, September 15, 2016 QE Park Community and Cultural Centre 1 4 p.m. John Atkinson, Peak Performance Systems Ltd Supervisors, managers and directors Management excellence NEW! Foundations of Leadership In this session participants will learn what qualities and characteristics they need to develop and what actions to take to become a better leader. Items that will be explored include qualities and characteristics of successful leaders, assessment tools, and self-reflection. Thursday, April 14, 2016 QE Park Community and Cultural Centre 9 a.m. noon John Atkinson, Peak Performance Systems Ltd Supervisors, managers and directors Management excellence NEW! Motivating People Motivating people to make their full contribution to the organization is the fastest way for managers to multiply their effectiveness. Each group has its four generations of workers, its own distinct characteristic, values and attitudes toward work. Participants will learn how to communicate and motivate these groups and create a climate that promotes high self-esteem in their people. Thursday, October 6, 2016 QE Park Community and Cultural Centre 1 4 p.m. John Atkinson, Peak Performance Systems Ltd. Supervisors, managers and directors Management excellence 13

13 NEW! Workplace Mental Health Leadership Certificate Program This certificate program from Queen s University offers our leaders the opportunity to develop practical and transferable skills to the workplace as it relates to mental health. It helps to remove stigma and build awareness about how to recognize and respond to mental health issues in the workplace, which can be challenging for many leaders. Modules give participants an introduction to a mentally healthy workplace and the leader s role in early intervention, recovery and return to work. This program has both an in-class and online component. Learners must complete all course requirements and achieve a 70% or higher grade on each exam to complete the program and receive a certificate. Friday, October 28, 2016 QE Park Community and Cultural Centre 8:30 a.m. 4:30 p.m. Sue-Ann Maislin Supervisors, managers and directors Management excellence Performance Management 101 This session is designed to provide an overview the fundamentals of performance management fundamentals is provided. Topics include: managing performance the process and path; assessing and evaluating performance; learning, development and improvement tools and techniques; labour relations considerations and processes probationary and trial periods. Instructors: Tuesday, February 23, 2016 Bronte Room, Town Hall 9 a.m. noon Lesli Smith, OD Consultant and Lyn Hunt, Labour Relations Manager Supervisors, managers and directors Management excellence NEW! Providing Expectations, Feedback and Coaching Everyone needs clear direction, feedback and input. In this session participants will learn the art of providing expectations, monitoring performance, giving and receiving feedback and how to address the obstacles that block feedback. Thursday, June 9, 2016 QE Park Community and Cultural Centre 1 4 p.m. John Atkinson, Peak Performance Systems Ltd Supervisors, managers and directors Management excellence 14

14 NEW! Recruitment & Hiring This session is about feeling confident about hiring the best and being aware of the most effective hiring practices, legislative requirements and Town of Oakville hiring policies. We explore behavioural interviewing, objective decision-making, and reference verification. Wednesday November 9, 2016 Bronte Room, Town Hall 9 a.m. noon Johanne Lauzon, HR Consultant Supervisors, managers, and directors Management excellence/excellence through results NEW! Systems Thinking To excel in this rapidly changing world, organizations must deliver integrated, seamless solutions that meet stakeholders needs. This requires new thinking, capabilities and infrastructures, reaching beyond traditional approaches such as functional expertise, specialist thinking, silos and hierarchies. As a capability, Systems Thinking has rightfully been labeled The New Frontier: What is it? How does it work? How can you apply it in your work environment? This session will provide you the concepts and tools to successfully apply systems thinking at the Town of Oakville. Throughout the day, you will explore: why systems thinking is necessary for organizational transformation, how it works, when to use it, who should be involved and how. Session benefits include: clearer understanding of systems thinking principles and processes, greater confidence for implementation, and ability to continuously improve with practice. Tuesday, February 16, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. Françoise Morissette, Talent to Mastery Corporation Supervisors, managers and directors Management excellence/excellence through results NEW! Understanding Short Term Disability, Workplace Injuries and Long-Term Disability This two-hour session is essential to all levels of management with the focus on the responsibilities of all parties as it relates to promoting a culture of accident and illness prevention and accountability, ensuring the optimum conditions for supporting early intervention, expedient return to work and accommodation, and minimizing the costs associated with illness, WSIB and disability management. Tuesday February 9, 2016 Bronte Room, Town Hall Tuesday June 7, 2016 Oakville Room, Town Hall Tuesday October 18, 2016 Bronte Room, Town Hall 9 11 a.m. Marlene Deley, HR Disability Claims Coordinator Supervisors, Managers, and Directors. Management excellence/excellence through results 15

15 Fiscal accountability For more information about these courses, please contact Heather Logan at ext Please note that customized training programs for departmental groups or one on one sessions are available upon request. Budget 101 This course is designed to assist employees in understanding the proper way to prepare a budget and the budgeting process at the Town of Oakville. The course focuses on answering three key questions: What is budgeting? Why do we budget at the town? And how do we budget at the town? A budgeting exercise is also included in the course. This course should be taken by all new employees and anyone who is involved in the budget process. The course can be customized based on what is relevant for each department or group. Thursday, May 12, 2016 Bronte Room, Town Hall 10 a.m. noon Catherine Hewitson, Manager, Financial Planning and Policy Management excellence/excellence through results Finance 101 This course is designed to assist you in understanding the functions and services available within the Financial Operations and Financial Planning departments. Each department will explain their corporate role and policies and procedures as they relate to financial management, compliance, governing legislation, and roles and responsibilities. We will also explain how we can help support your department and the services you provide. We will review how our centralized processes work, and the inputs which are required from departments. This course can be customized based on what is relevant for each department or group. As required. Please contact Heather Logan, Administrative Assistant TBD Internal staff This course should be taken by all those who manage employees, town funds or assets, or support those who do. Management excellence/excellence through results Purchasing 101 Compliance This course is mandatory for any new employee or existing employee who moves into a position which duties require them to make purchases on behalf of the town. This is also a good refresher for existing employees. We will cover the requirements of the purchasing by-law and briefly discuss the various procurement processes. We will talk about compliance with the by-law and what you need to be aware of to remain compliant. 16 As required. Please contact Kathy Wyatt, Manager, Purchasing TBD Kathy Wyatt, Manager Purchasing and Risk Management Employees who make purchases on behalf of the town. Management excellence/excellence through results

16 CIS System Basics This is a hands-on course for those who require skills in navigating and understanding basic functionality of CIS (Corporate Information System) such as adding/deleting favourites, customizing grids, searching for records, exporting and importing data to Excel /Word and working with attachments. There is new functionality with regard to customized queries and watch lists which can be set up a management tools to monitor outstanding orders, work orders, etc. This course is a pre-requisite to other CIS courses. TBD TBD Agnes Goddard, Application Support Analyst This course is ideal for both new CIS users, those looking to refresh their skills and is a pre-requisite to other CIS courses. Excellence through results CIS General Purchasing This is a hands-on course for those who require skills in creating, reviewing, revising and receiving purchase orders in CIS (Corporate Information System). This course will also provide overall understanding of how the purchasing module helps as a tool to assist employees in maintaining compliance to the purchasing by-law, and tracking their commitments in CIS. Included in this session is a 20-minute segment on purchasing compliance requirements which is required before access to CIS is granted. Pre-requisite: CIS System Basics Course TBD TBD Agnes Goddard, Application Support Analyst This course is intended for employees that currently use or need to use the CIS purchasing module in their current job. This is ideal for both new users and those looking to refresh their skills. Management excellence/excellence through results CIS CAM (Capital Asset Management) This is a hands-on course for those who require skills in creation/planning/approval/ purchasing from work order/scheduling/dispatching and completion of a work order. Includes set-up and understanding of the preventive maintenance module. In addition, training on tablets used in the field is available. Pre-requisite: CIS System Basics Course TBD TBD Shawn Boast, Manager, Asset Management This course is intended for employees who require knowledge of the Work Order Management and Preventive Maintenance modules in CIS (Corporate Information System). This is ideal for both new users and those looking to refresh their skills. Excellence through results 17

17 CIS Managers Training This course exposes you to the online tools available through CIS which can be used to assist departments in getting the information they require to manage their actuals, compare budgets to actuals and provide transactional detail. Allows for the ability to view variance reports online in various formats to supplement the monthly reports issued by Financial Planning, drilling down to transactional detail and invoice copies. Has basic capital project, human resource, accounts payable, accounts receivable, and asset management functionality training. The course has a hands-on training exercise which will be customized to meet employee and departmental needs, so the material is relevant. Pre-requisite: CIS System Basic Course TBD TBD Jon van der Heiden, Manager, Accounting Operations Supervisors, managers and directors Management excellence/excellence through results CIS/FMW Capital Project Management This is a hands-on course for those who manage capital projects. This course will ensure you understand the full life cycle of a capital project, from reviewing asset replacement forecasts, inputting capital budget and forecasts into FMW, monitoring variance reporting in CIS, capital project variance reviews, seeking approvals for funding shortfall or overages, project closures and asset capitalization. In addition, as well as the ongoing management of corporate asset inventories for audit. Pre-requisite: Tuesday, May 31, 2016 and Thursday, October 13, 2016 Bronte Room, Town Hall 10 a.m. noon CIS System Basic Course Mark van Tonder, Capital Project Integrity Analyst and Adam Derewonko, Financial Analyst/Capital Management excellence/excellence through results FMW System Training This course will provide hands-on training for the FMW budgeting system and various modules. This course will ensure employees understand when and how to input the required budget information into the FMW system by reviewing the operating and capital budget modules, projection views, and reporting. Target Audience: TBD TBD Catharine Hewitson, Manager, Financial Planning and Policy FMW users Excellence through results 18

18 NEW! Institute of Asset Management Course and Certificate Exam This training and certification is designed to cover all the facets of asset management which includes: Introduction to Asset Management, Asset Related Risk, Asset Management Lifecycle, Asset Information, Financial and Business Impacts, Asset Management Plans, Level of Service. Target Audience: Pre-requisite: Tuesday September 27 Friday September 30, 2016 Oakville/Trafalgar Room, Town Hall 9 a.m. 4 p.m. Iain Cranston, CH2M Employees who require an understanding of the practices of asset management from a corporate or holistic perspective as they are integral in managing assets within their job functions. Must have previous experience in asset management, and approval is required to take the certification course. For more information, contact Shawn Boast, Manager, Asset Management. Strategic thinking/thinking things through, Excellence through results NEW! Oakville Asset Management Training Asset Management course will provide staff with an overview of what asset management means at the Town of Oakville. It will provide basic introduction to Asset Management, Asset Related Risk, Asset Management Lifecycle, Asset Information, Financial and Business Impacts, Asset Management Plans, Level of Service It will provide exposure to the corporate asset register, PSAB legislation requirements, work order functionality, preventative maintenance schedules, capital forecast linkage to asset register and condition assessment. Will include review of current business processes as well as hands on CIS training. Date: Target Audience: Core Capability: TBD as required will be offered bi-annual as required TBD (½ day to one full day commitment) Shawn Boast, Manager, Asset Management Employees who have responsibility for assets within their job functions, and would like to use the CIS as a management tool to track asset information, documents etc. Strategic thinking/thinking things through, Excellence through results 19

19 Personal effectiveness Managing Me with Outlook! This one-day course is about raising the bar in how we plan, focus, organize and manage expectations while using the key features of MS Outlook. Please note this is not a training course on how to use MS Outlook, but instead how it can serve as an excellent time management tool. An Overview of MS OneNote will be included. Wednesday, June 1, 2016 Training Room 1, Town Hall 9 a.m. 4 p.m. Doug Heidebrecht, Sun Mountain Self-Management Excellence through results Personal Preferences for Handling Change This two-hour session will explore individual preferences to change and techniques to handling change and transition. To prepare for this meeting, each participant will be ed and asked fill out an online Change Style Indicator that captures preferences for handling change. This is a short, ten-minute inventory of how an individual prefers change to be handled. It s useful in that it helps us to see the range of preferences that any group has, and helps us to know what we can do to make change work for us. You will be provided with an individual one-page report at the session. Thursday, April 21, 2016 Bronte Room, Town Hall Wednesday, October 26, 2016 Oakville Room, Town Hall 10 a.m. noon Lesli Smith, OD Consultant Strategic thinking/thinking things through 20

20 Communication essentials Grammar Essentials The Grammar Essentials workshop simplifies some of the more important points of English grammar, punctuation, and word usage so they become accessible to everyday use. It also points out some of the changes that have taken place in grammar over the past few years. In this session you will learn to use punctuation marks correctly, dismiss old grammar rules that no longer apply, follow the style rules for numbers and capitals and how to eliminate any confusion on misused words. Tuesday April 19, 2016 Oakville Room, Town Hall 8:30 a.m. noon Lori Marsala, Ontario Training Network Excellence through results Group Facilitation Skills The methods in this course provide a basis for dealing with complex issues and give you a safety net to succeed in difficult situations. They provide you with powerful ways to expand positive participation and achieve consensus. Learn how to organize ideas and keep discussions moving in any group. These methods can be used in a wide variety of situations and they can be used in concert with other approaches. Tuesday May 17 Wednesday May 18, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. This program requires a full two-day commitment John Miller, ICA Associates Individuals managing teams, projects or performing consultations Engagement Note: Participation is limited. Individuals will be required to submit a letter of interest in order to be considered for the program. The course counts towards certification in Professional Facilitation through ICA Associates. For more information contact the learning and development associate at ext

21 Meetings that Work This two-day course is designed for the person who needs tools to enhance participation and productivity in various types of meetings. Learn how to increase the productivity of the group, focus the purpose and intent of large and small meetings, aid the group in its decision-making processes, handle difficult situations in groups, match process tools to each group s needs, design effective agendas, create participatory environments, and develop a sense of teamwork among team members. Thursday April 28 Friday April 29, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. This program requires a two full day commitment John Miller, ICA Associates Individuals managing teams, projects or performing consultations Strategic thinking/thinking things through Note: Participation is limited. Individuals will be required to submit a letter of interest in order to be considered for the program. The course counts towards certification in Professional Facilitation through ICA Associates. For more information contact the learning and development associate at ext Outreach and Consultation Whether they are policies, programs or services, many Town initiatives either require or can benefit from public and stakeholder input. More so than ever, consultation has become an integrated project component. This session is about designing and implementing consultation approaches that yield constructive results. It covers techniques and tools that are aligned with objectives, provides a template for consultation planning, and describes productive group facilitation tips. Friday, September 30, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. Glenn Pothier, GLPi Individuals involved in public or internal consultation Strategic thinking/thinking things through Writing for Clarity Business writing has changed drastically over the past decade. Today s fast-paced business world demands our correspondence be written in an easy-to-read, easyto-understand style. Gone are complicated sentences, meaningless phrases and pompous vocabulary. Emphasis is now placed on informing, not on impressing the reader. You will learn the differences between academic and business writing, what today s readers want in a business document, the seven rules for writing clearly and concisely, the three tones every business writer must be able to use and how to use the readability stats feature on a computer. Tuesday April 19, 2016 Oakville Room, Town Hall 1 4:30 p.m. Lori Marsala, Ontario Training Network Excellence through results 22

22 Report Writing This one day workshop will help you to write informative and thorough reports, resulting in readers being interested, engaged, and ultimately satisfied that they have the information needed to make a decision. You will gain: Proven techniques to help make your reports interesting, thorough and better understood An understanding of what information needs to be in a report and what doesn t How to determine whether your reports are too long and what to do about it if they are A staff report template(s) that works for your organization How staff reports can shorten meetings and make the Clerk s life much easier Best practices for writing public reports for closed meeting topics This workshop requires that you to come prepared to share your problems and experiences. Participants will be asked to complete an individual or group exercise putting what you ve learned to use. Friday, September 30, 2016 QE Park Community and Cultural Centre 9 a.m. 4 p.m. AMTCO Excellence through results Customer Service NEW! Uplifting Ideas for Managing Situations with Upset People Municipal policies/programs/initiatives sometimes give rise to conflict situations whether it s a road widening project with nuisance or property impacts, or a new bylaw restricting certain practices. This half-day session provides tips and techniques for preparing for and successfully navigating sensitive interactions while strengthening citizen-focused service, and serving with integrity and respect. Though there is no magic approach guaranteed to work well in all circumstances, this session will inform you about and give you the opportunity to apply best practices while also covering things to avoid. Tuesday, June 14, 2016 Oakville Room, Town Hall 9 a.m. noon Glenn Pothier, GLPi 23

23 Informal Learning Book Club Our book club has been quite a success and we look forward to continuing this great informal learning session. Employees participate by reading a book selected by the group on their own time. An online forum is available for employees to discuss the book during the eight to 10 week timeframe and a wrap-up session is held over a slightly extended lunch hour where the group comes together to reflect on the learning and areas for application. Books will be provided to book club participants, and topics will be relevant to the workplace or employee development. Book club sessions will be announced on Portico. Lunch and Learn Program During the year, Oakville LEADS program offers a variety of interesting topics in a lunch and learn forum format. Employees are invited to attend on their own time during their lunch break. The forums will be minutes in length and a work or wellness related topic will be explored, presented or discussed with a facilitator. Space is limited and participants are asked to register for the lunch and learn forums. All lunch and learn sessions are bring your own lunch unless noted otherwise. NEW! Managing Your Money Your money is a huge part of your life. Learning how to manage it the right way is an important step toward taking control of your life and reaching the goals and dreams you ve set for yourself and your family. While the idea of managing money may seem difficult, it doesn t have to be, it s just one more skill to learn. Managing your money can help reduce the stress in your life and help you plan for unexpected events and expenses. This session will provide you with some great money saving tips and teach you how to: Get organized with your money Budget and show you why it s important Recognize the pros and cons of credit cards Manage your bank account Get insight on housing costs Wednesday, February 24, 2016 Oakville Room, Town Hall Noon 1 p.m. Sun Life Financial 24

24 NEW! Teaching Children about Finances Money matters have become more complex than ever. By teaching your kids about finances starting when they are young, you will give them the tools they will need to be smart money managers when they grow up. Attend this session and learn: How to start financial discussions with your child Ways to save, spend, share How to use allowances as a teaching tool Tips by age group Ways to discuss credit cards, investments, and living costs with your teens Teachable moments Wednesday May 11, 2016 Oakville Room, Town Hall Noon 1 p.m. Sun Life Financial NEW! Investment Planning Knowing how to take control of your money and build your personal wealth are the keys to achieving lifetime financial security. To help you get a new perspective on your finances and start on your road to a bright financial future, we re offering seminar which can provide you with information, tips and relevant content on financial and investment planning. This session will give you tips and advice about: GICs, RRSPs, mutual funds, and education savings plans, risk and return, investment options, protecting and maximizing your investments, and meeting your short and long-term financial needs. Wednesday October 19, 2016 Oakville Room, Town Hall Noon 1 p.m. Sun Life Financial Have a topic you would like to suggest? If yes, please forward your ideas and suggestions on potential learning topics to the learning and development associate or organization development consultant in the Human Resources department. Look out for more information on upcoming sessions on the learning and development tab on Portico or by contacting the learning and development associate at ext

25 Information Systems + Solutions (IS+S) For more information about these courses, please contact Vicki Zabukovec at ext or the individual noted. Please note that customized training programs can be created upon request. Word (Introductory to Advanced courses) Microsoft Word is a word-processing software that allows users to create, edit and automate documents. upon request IS+S department Excel (Introductory to Advanced courses) Students will gain the knowledge, skills and confidence to create, format, enhance and print simple spreadsheets, and learn to efficiently use workbooks and tools for management and data analysis. Students will also learn to use graphs and databases, modify and personalize their Excel environment and create macros, as well as create and use Excel forms. upon request IS+S department PowerPoint (Levels 1 and 3) Microsoft PowerPoint is a software package that will help you plan, prepare, practice and present meaningful presentations to inform, persuade or motivate your audience. upon request IS+S department Electronic Agenda Management System (EAMS) This hands-on half-day course is intended for employees who prepare reports for Council, Planning and Development Council, Administrative and Community Services Committees, Budget Committee, Heritage Advisory Committee and Site Plan. Contact Kathy Patrick, Supervisor of Council and Committee Services at ext for one-onone training or course dates. upon request Kathy Patrick, Supervisor of Council and Committee Services Employees who prepare reports for Council and its Standing Committees, Heritage Advisory Committee and Site Plan 26

26 Distributed Purchasing Training This is a hands-on course for those who require skills to enter, review and revise requisitions and small purchase orders, as well as receive goods and services. This course is ideal for both new purchasing users and those looking to refresh their skills. Please note this training is intended only for employees who currently use or need to use the CIS purchasing system in their current job. upon request IS+S department Corporate health, safety and wellness For more information about these courses, please contact John Wong at ext or john.wong@oakville.ca. NEW! Fall Harness Inspection Review Staff will learn how to do their annual fall equipment review. Participants will be required to bring their harness to the session. Wednesday, January 27, 2016 Room TBD, Town Hall Tuesday, February 9, 2016 Room TBD, Town Hall 9 10 a.m. John Wong, Senior Health & Safety Consultant People who have had previous fall prevention training NEW! Health and Safety Certification 1 During this 2 day certification program, participants will be discuss the following topics IRS, The Occupational Health and Safety Act, Due Diligence, JHSC Responsibilities, Workplace Inspections, Accident Investigations and Recognizing, Assessing and Control Restaurant and Food Prep Hazards. Wednesday, January 13 and Thursday, January 14, 2016 Meeting Room 1, QE Park Community Cultural Centre 8:30 a.m. 4:30 p.m. Occupational Safety Group 27

27 NEW! Health and Safety Certification 2 During this three-day certification program, participants will be discuss the following topics: Introduction and Hazard Assessment Review, Chemical & Biological Hazards, Workplace Stress & Violence, Ergonomics & Material Handling, Slips, Trips & Falls, Emergency Response, Confined Space, Traffic, Lifting Devices & Pedestrians, Noise, and Machine Guarding & Lockout. Tuesday, February 2 Thursday, February 4, 2016 Meeting Room 1, QE Park Community Cultural Centre 8:30 a.m. 4:30 p.m. Occupational Safety Group LifeSpeak On Demand The Town of Oakville recognizes that balancing work and life while staying healthy can be challenging for many of us. To support you, we are pleased to offer LifeSpeak On Demand, an innovative online library of streaming video modules. LifeSpeak On Demand is an online series that offers you high quality information from North American experts. The LifeSpeak On Demand series offers 55 Volumes featuring over 300 video modules on topics related to physical and mental health, personal growth and relationships, professional development and communication skills, parenting and eldercare. You can access LifeSpeak On Demand 24 hours a day, seven days a week. For more information, visit Portico or contact John Wong at jwong@oakville.ca or ext Standard First Aid CPR Level C + AED Comprehensive two days of first aid training for employees. Topics include emergency scene management, shock, unconsciousness, fainting, choking, bleeding, wound care, burns, medical conditions, bone/joint injuries. Please note that course enrollment is limited to 20. January 20 & 21, 2016 Bronte Room, Town Hall February 25 & 26, 2016 Bronte Room, Town Hall March 21 & 22, 2016 Palermo Room, Town Hall April 26 & 27, 2016 Palermo Room, Town Hall 8:30 a.m. 4:30 p.m. Various instructors, St. John Ambulance Open to all full time employees or as requirement by your supervisor 28

28 External facilitator biographies Dick O Brien, R D O Brien and Associates Dick O Brien, M.A.Sc., is a professional speaker and a consultant in human relations. He has been a therapist and a trainer for 32 years. Mr. O Brien has held senior management positions in government and business. For the past 30 years, he has been assisting corporations, school boards, hospitals and police departments with issues of stress, wellness, counseling and leadership. Doug Heidebrecht, Sun Mountain Self-Management After completing a Bachelor of Commerce degree from McMaster University, Doug developed an enthusiasm for bringing what they don t teach you in business school, specifically self-management, to the corporate world. Doug is the Principal of Sun Management Self-Management and focuses in the areas of workload management, results management, and priority management for over 17 years. Elizabeth Murphy, CMC Liz has over 20 years of experience as a management skills consultant. Attendees at her seminars say she s practical, pragmatic, responsive and fun ; many say she s the best facilitator they ve ever had! Liz regularly rates % Excellent as a facilitator. She is known to clients as a voice of reality, creating and delivering content and material that can easily and immediately be applied to real world work life. Françoise Morissette, Talent to Mastery Corporation Françoise specializes in helping organizations excel through system thinking and transformation, and helping employees perform through leadership and talent development. A practical academic, she combines a successful teaching career at Queen s and the University of Alberta, with research and writing, as well as consulting in various sectors of the economy across the country. Glenn Pothier, President, GLPi Glenn is an acknowledged leading communicator, facilitator/consultation design specialist, strategic planner and trainer. For over two decades, Glenn has been helping individuals and organizations to thrive and function more effectively in complex environments. Simply put, Glenn helps people move from where they are to where they want to be. Glenn is an accredited member (and former president) of the Canadian Public Relations Society and a member of the Counselors Academy of the Public Relations Society of America. He is also a professional member of both the Marketing Research and Intelligence Association, and its Qualitative Research Division. John Atkins, Peak Performance Systems Ltd John (BComm.) is a partner at Peak Performance Systems and a strategic executive who knows how to build business and develop relationships, with a strong record of delivering results. He is an innovative and resourceful professional, possessing initiative, determination and excellent communication skills. John is a developer of high employee morale and commitment, with an unrelenting focus on customers and quality. John has strong background in managing people and resources in the technology sector. He has track record of developing corporate structures, management teams and processes and procedures to accommodate explosive growth for two successful firms in the Financial Services marketplace. 29