The WSAM Client will not function on your computer if it is a MAC device, or if you have Vista or IE7 loaded on your device.

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1 The Main Line Health (MLH) system can be accessed through the Internet using the MLH Extranet Portal. The MLH Extranet Portal is an Internet based point of access for applications running on the MLH Network. These applications include MLH Intranet Physicians Workstation Smart Chart/Soarian Clinical Access McKesson PACS Web MI GE Marquette OB Link Siemens Radiology You must have a valid Main Line Health User account and an assigned SecurID token to pass the security measures in place. If you do not have a valid user account and or a SecurID token please contact the Information Services Help Desk for assistance at or internally at Remote access is intended for access from your home or office (since you must have the administrative rights to install the application on the computer.) This document provides a basic Getting Started Guide for remote access to SmartChart application using the Juniper SSL VPN appliance with the Windows Secure Application Manager (WSAM). WSAM is a Secure Socket Layer (SSL) Virtual Private Network (VPN) client that gets installed on the desktop computer to support remote access across the Internet via SSL. The WSAM Client will not function on your computer if it is a MAC device, or if you have Vista or IE7 loaded on your device. MLH cannot support the installation of this application beyond the instructions provided in this document because of the considerable variations of hardware and software that exist on home/office Personal Computers. If you are not successful following the instructions in this document for installing the Windows Secure Application Manager (WSAM) client, please contact MLH Help Desk ( ). Note and report any error messages. Supply the MLH Help Desk with as much detail as you can 1 about the install process. If the MLH Help Desk can not assist in resolving, MLH will engage a third party vendor to evaluate your PC configuration on-site at a mutually agreed upon time. Details regarding this engagement will be discussed with you. Updated: February

2 Recommended Settings for SmartChart Access via WSAM (Window Secure Application Manager Remote Access Solution) Display settings: 1024 x x 1200 pixels screen resolution 24-bit screen bit depth (To determine if your monitor supports 24-bit color click on Start Settings Control panel Display Settings tab and see if one of the options for number of colors to display either says True Color, 24-bit or 32-bit.) Hardware Required software Pentium III 500 MHZ Microsoft Internet Explorer version MB RAM Adobe Reader v7.0 or later (for viewing 100 MB free disk space (more space reports) may be necessary) Single color monitor Mouse with scroll wheel Internet Connection Broad Band Connection Required Operating system Cable Modem Windows 2000 or DSL Windows XP Fiber Optic (i.e. FiOS) Other Hardware/Software Main Line Health RSA SecurID token Juniper WSAM ActiveX Client NOTE: MAC devices are not supported at this time. Siemens (SmartChart Vendor) does not support the application running on the Vista or IE7 systems. Updated: February

3 To Login 1. Enter (Note: notice the letter S after http) 2. Enter your six-character username in lowercase. Press <Tab> the username is usually the first five characters of your last name and the first character of your first name. 3. Enter your four-digit PIN, followed by the SecurID number on the display 4. Click the Sign In button The Juniper SSL appliance will now try to download and install the Windows Secure Application Manager (WSAM) onto your computer. In order to complete the kick-off you will need to allow the ActiveX object installation. The following dialog will appear: Updated: February

4 Notice the security bar across the top of the Internet Explorer window in the graphic below. You ll need to click on this bar and select Install ActiveX Control. This security bar is a function of Internet Explorer Service Pack 2 and was designed by Microsoft to help prevent the automated installation of unwanted spyware and malware by third parties. Unfortunately that design now requires that you explicitly allow the installation, requiring you to click and select Install ActiveX Control. The ActiveX object is designed to help facilitate the installation of the WSAM client. As depicted below you ll be prompted to install the actual WSAM client (NeoterisSetup.cab). You should select Install in order to continue Please Note: If you are running Additional Virus Protection or Personal Firewall you may receive an additional message box. The verbiage of this dialog will differ depending on software. Please permit this action by selecting Install, Allow or Run to ensure the ActiveX Control is downloaded. Updated: February

5 After selecting Install you will see the client get downloaded from the Juniper appliance. The download dialog will disappear when the download is complete. The following Setup Dialog presents while the application is loading. You have now completed the installation of the Juniper Windows Secure Application Manager (WSAM) Client. If you have run into unexpected problems while following the steps above please refer to the Remote Access Trouble Shooting section located (Page 8) at the end of this document. The WSAM manager can be located by an Icon the lower right hand corner of your desktop) in windows task tray (the group of icons in Once the initial download and installation are complete the WSAM Client will automatically launch itself and bring you to the Extranet portal at login. You do not need to go thru the download process each time you want to use Soarian. Updated: February

6 You should see a page similar to the graphic attached below (Toolbars are hidden to show the entire screen.) SmartChart Access can be launched from the following link... When finished it is very important to Log Out of SmartChart and most importantly Sign Out the WSAM session. There are two ways to Sign Out 1) Click the Button in the upper Right portion of the portal screen. 2) Right click on and choose End Session. This icon will be located in task tray on the bottom right portion of the screen. Bank of icons should look like this... Updated: February

7 Remote Access Trouble Shooting If you have a Person Firewall (e.g., Windows Firewall, Windows Defender, McAfee Personal Firewall Plus, Symantec Norton Personal Firewall) or Anti Virus application (e.g., McAfee VirusScan, Symantec Norton AnitVirus) installed on your PC, it may block the installation of the Windows Secure Application Manager (WSAM) Client. If you receive an alert from your firewall or Anti Virus package (typically identified by an additional dialog on the windows tool bar) during the installation of the WSAM Client you will need to select this dialog and MANULLY choose to Allow or Unblock or Permit the WSAM Client to install. Below are some sample dialog windows for common firewall and Anti Virus applications. (Note: the names of the blocked applications may differ from those shown below as these are just representative examples) Click on Allow entire script this time. Click on Unblock. If you experience problems running Smartchart from the WSAM environment, first check the task tray (the group of icons in the lower right hand corner of your desktop) to see if the WSAM manager is running. Should look similar to this... If you DO NOT have this Icon in your task tray, return to and follow steps from beginning of this document to install ActiveX Control. Updated: February

8 If you DO have this Icon in your task tray, Right click on and choose End Session. You can now proceed to the and launch a new session. You may be prompted to download the WSAM Client ActiveX Control. Please be sure you have NO Anti-virus or Personal Firewall messages on your windows tool bar. Please be sure pop-up blocker is configured to allow pop-ups for session. Please reference the information, starting on page 10 of this document, for Instructions with the most common pop-up blockers. With virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, refer to your pop-up blocker manufacturer's manual. Configuring the Windows XP Service Pack 2 Pop-up Blocker Open an Internet Explorer window 1. Click Tools (on the upper menu) 2. Choose Internet Options 3. Select the Privacy tab 4. Click the Settings button (see the picture below) 5. In the box for Address for Web Site to Allow type 6. Click the Add button (see the picture below) 7. Click Apply and OK Updated: February

9 You can also Go to Tools>Pop-Up Blocker>Pop-Up Blocker Settings. Type in Address of Web Site to allow and click Add. As Illustrated below... Type web address and click Add to allow Pop-Ups for Secure Session. Configuring the Google toolbar Pop-up Blocker Updated: February

10 If you are using Internet Explorer with the Google toolbar, ensure that the Google Toolbar says "Site pop-ups allowed" when you are on the Main Line Health SSL ( To accomplish this, go to the and click the button on the Google Toolbar that says " # blocked" (e.g., 377 blocked in the picture below). The button will turn into Site pop-ups allowed". Click to allow Pop-Ups for session. Find more information about Google's Pop-up Blocker look at Configuring the Yahoo toolbar Pop-up Blocker Turn Pop-Up Blocker off using the Pop-Up Blocker menu Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From... button. Then select from the Sources of Recently Blocked Pop-Ups list and click Allow. Find more information about Yahoo's Pop-up Blocker look at Configuring the MSN toolbar Pop-up Blocker Choose Allow Pop-ups from this Site from the drop down menu. Add to the list of sites to allow pop-ups. Click Add>OK. Configuring the AOL toolbar Pop-up Blocker AOL Toolbar appears in the browser as follows... Click the down arrow next to Pop-ups Blocked The following icon is the Pop-Up Blocker: Click on this icon. The icon should now look like this: Configuring Pop-up Stopper Professional Pop-Up Blocker One of the more popular Pop-Up Blockers available, this software is designed solely for preventing Pop-Ups. Updated: February

11 It will install an icon in the lower right corner of your Start Menu Toolbar This Icon will look like this: To disable Pop-Up Blocking, right-click on the icon and a Pop-Up menu will appear with a list of options: Uncheck the option Block pop-up ad windows. Configuring the Pop-Up Cop Pop-up Blocker Another popular Pop-Up Blocker, this software is also designed solely for preventing Pop-Ups. It installs the following toolbar within the browser: Updated: February

12 Click on Allow popups from... type the address Click OK Click on the down arrow next to the shield to display options... Configuring the Norton Internet Security/Firewall Pop-up Blocker 1. Open Norton Internet Security's/Firewall s main window (you may click the firewall icon on the system tray or use Start->Programs->Norton Firewall( 2. Click the Ad Blocking line Updated: February

13 3. Click the Turn Off button Updated: February