Getting Started with MozyPro Online Backup Online Software from Time Warner Cable Business Class

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1 Getting Started with MozyPro Online Backup Online Software from Time Warner Cable Business Class A Guide for Users

2 MozyPro is an online backup service with an easy to use interface so you can start backing up your data today. MozyPro uses client software that you install on your machine. The client software communicates with the backup servers located in secure sites located around the world. To start having MozyPro backup your data, follow these steps: 1. Create a password for MozyPro (page 3). 2. Download and install the MozyPro software using the license key that is ed to you (page 4). 3. Your first backup will start automatically. Tips on backing up your data are also included (page 7). Requirements Before you get started, you must have the following: with the license key for the MozyPro software. Note that this is an automated and you should not reply to it. If you need assistance with these prerequisites, please contact your company s Online Software administrator. If you are the administrator and need assistance in creating user accounts and assigning services, please see the Online Software Quick Start Guide for Administrators at In order to use MozyPro, you will need: Computer with at least 256MB RAM and 1GB hard drive Operating systems: Windows 2000, Windows XP, Windows Vista, Windows 7 Broadband Internet connection with minimum of 128kbps upload speed Web browsers: Internet Explorer 7.0 or Firefox 2.0 and above GSG Page 2

3 Creating a Password 1. Go to the Home page or login at 2. Click on the MY PROFILE tab in the main menu and select the My Services link. Click on the Change Service Password icon ( ) in the Actions column beside MozyPro. *NOTE: If you do not see MozyPro listed in the My Services page, please contact your Company Administrator. 3. Create a password for your MozyPro account. The password must be at from at least eight (8) characters with no spaces and should contain characters, numbers and special characters. When you are installing the MozyPro software, you will need to provide this password. GSG Page 3

4 Downloading and Installing the MozyPro Client *NOTE: In order to install MozyPro, you will need the License Key that was sent to you in the MozyPro activation . If you did not receive this , please contact your company administrator. 1. Go to the Online Software Home page. If you need to log into the portal, go to and enter your login ID (i.e., address) and password. 2. In the Setting Up Services User section, click on the MozyPro Client Download link. 3. Depending on your browser s configuration, do one of the following to start installation: Internet Explorer Option Run Save Action Click this option to start installing MozyPro. If the Run option is not available, click Save to save the file on your computer. You need to note the location where you saved the file. You might want to save the file to your Desktop so you can easily find it. After the file is saved to your computer, do one of the following: 1. If the Download Complete dialog displays, click Run to start installing MozyPro. 2. Using Windows Explorer, browse to the location of the file and double-click it (JamcrackeriSynergy-1_16_4_ exe) to start installing MozyPro. Firefox Option Automatic Download Save Action If Firefox automatically downloads and saves the file, do the following in Firefox: 1. Click Tools > Downloads to open the Downloads window. 2. Double-click the file name (JamcrackeriSynergy-1_16_4_ exe) to start installing MozyPro. 3. If prompted with a security question about wanting to run this file, click Run. The program starts installing MozyPro. If prompted, click Save and select a location. You need to note the location where you saved the file. You might want to save the file to your Desktop so you can easily find it. After the file is saved to your computer, do the following: 1. Using Windows Explorer, browse to the location of the file and double-click it (JamcrackeriSynergy-1_16_4_ exe) to start installing MozyPro. 2. If prompted with a security question about wanting to run this file, click Run. The program starts installing MozyPro. GSG Page 4

5 4. When the setup wizard appears, click Next. 5. Read the license agreement and then click on the checkbox beside I accept the terms in the License Agreement. Click Next. 6. Perform one of the following options: Click Next to accept the default Start Menu folder for MozyPro, or Specify a name for the MozyPro folder, or click Change to browse for a location. Click Next. 7. To begin installation, click Install. *ATTENTION: If the installation activates your firewall software and asks whether you want to allow MozyPro to access the Internet, select that option that always allows MozyPro Internet access. 8. When the window indicates installation is finished, make sure the checkbox is selected beside Launch MozyPro Configuration Wizard, then click Finish. 9. Sign in to your MozyPro account. License Key: Type or copy the license key that you received in the activation . Address: Enter the address used for your Online Software account. GSG Page 5

6 10. Click Next and enter the password that you created in the previous section (page 3). 11. Click Next to accept the default encryption for your data. 12. Select the backup sets you want included in your backups. Click Next. Backup sets group common files together so you can easily select files to back up. MozyPro automatically finds files that match the search criteria for the backup sets. If you are over your quota, deselect backup sets. 13. Click Next if the automatic bandwidth test passed successfully; otherwise click Click here to test again to run the test again. You might need to close some applications that are using the Internet such as or Web browser programs. 14. Click Next. 15. Click Finish. Congratulations! MozyPro is installed, and your first backup is now starting. Here are some important things to know about your backup: Your first backup might take a while depending on the amount of data and the speed of your Internet connection. You can continue to use your computer while your backup is running. Subsequent backups happen automatically. GSG Page 6

7 TWCBC Online Software Guides Tips on Backing Up Your Data Using the Status Window The MozyProo Status window lets you view the statuss of a current backup, start a backup manually, and launch the MozyPro Configurationn window. 1. Right-click the MozyPro icon in your system tray, then select Status. 2. From the Status window, you can select any of the following options: Option Start Backup Configure History Restore Files Support Hide Show this box after every successful backup Description Starts a backup. Opens the Configuration window. Opens the Configuration window at the History tab. Opens your online account with MozyPro to startt a file restoration. Launches the MozyPro online support page in your browser. Closes the Status window. Displays the Status window after a successful backup when selected. Starting a Backup Your backups are scheduled to start automatically, but you can start a backup at any time using the Status window. 1. Right-click the MozyPro icon in your system tray, then select Status. 2. Click the Start Backup button. Your backup starts and the progress of your backup is displayed. Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license Time Warner Cable. All rights reserved. GSG Page 7

8 TWCBC Online Software Guides Understanding Backup Sets Backup sets let you easily select files to backup according to file type in specified directories. Each time a new file of a type you have selected for backup is saved to your computer, MozyPro automatically selects that file for all subsequent backups. For example, selecting the check box for the Word Processing Documents backup set automatically backs up all Microsoft Word, OpenOffice.org, WordPerfect, Adobe Acrobat, and text files on your computer under the My Documents and Desktop folders. All subsequent files saved to your computer with the same file extensions are automatically added to your backups. When you click the name of a backup set, a list of the files included in the backup set is displayed in the right pane. File names for encrypted files are displayed in a different color than the rest of the files. MozyPro uses a combination of check boxes and checked folders to indicate how it treats files in a backup set. When you place your mouse pointer over a backup set, an explanation of how files are handled appears. The complete list of icon combinations is shown in this table: Checkbox Folder Icon Description None of the files will be backed up, and new items in this set will not be backed up. None of the files will be backed up, and new files in this set will be backed up. All of the files will be backed up, and new files in this set will not be backed up. All of the files will be backed up, and all new files in this set will be backed up. Some of the files will be backed up, and new files in this set will not be backed up. All of the files will be backed up, and all new files in this set will be backed up. By default, backup sets that have no files that meet the backup set criteria are not listed as available backup sets. To view all available backup sets, the Show all pre-configured backup sets option must be selected. Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license Time Warner Cable. All rights reserved. GSG Page 8

9 TWCBC Online Software Guides Selecting Backup Sets 1. Right-click the MozyPro icon in your system tray, and select Configure. 2. Click the Backup Sets tab. 3. From the Backup Set list in the left pane, select the check box next to the set you want included in your backup. To view the files included in a set, select the name of the set. 4. Deselect the check box next to any unwanted files in the file list. 5. If you exceed your space allotmentt (as shown in the quota used bar), click Increase Quota to launch the MozyProo online site so you can request increased backup space from your administrator, or deselect files until you are within your quota. 6. When you have finished in this tab, continue your configuration in other tabs, or click Save. Your settings are saved and the Configuration window closes. Adding a Single File to Your Backups When using backup sets, MozyPro constantly monitors the defined directories for files that match a backup set and adds those files to your backups. However, if you have a file that is not part of a backup set or you want to ensure that it is backed up, you can simply add it to your backup. 1. In Windows Explorer, browse to the location of the file. 2. Right-click the file and select Add to MozyPro backups. The file will be backed up the next time a backup runs. Mozy Status Icons You can quickly identify which files are being backed up by the status icon added to the file's icon. Icon Description File is currently backed up on Mozy servers. File that has been previously backed up but has been changed or modified and will be backed up again when the next backup runs. The file is not backed up but will be when the next backup runs. Still need help? Refer to the links available in the Setting Up Services in the Online Software portal home page. If you still need help setting up Online Software, contact your administrator or call us at Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license Time Warner Cable. All rights reserved. GSG Page 9

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