extranet.airproducts.com Windows XP Client Configuration

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1 extranet.airproducts.com Windows XP Client Configuration To successfully connect to the Air Products extranet.airproducts.com website and have full functionality, the client computer needs to have the following three pieces of software installed and working: 1. An installed and running Anti Virus Program (Norton, McAfee, etc ) that has been updated in the last 30 days 2. Whale Communications Components 3. Citrix Metaframe Presentation Server Client (Optional) Warning You will need to have Administrator access to the computer to install these software packages. Future updates will not require Administrator access. Whale Communications Component Installation 1. Open Internet Explorer and connect to 2. The first time you connect, you will be presented with a webpage asking you to install the Whale components.

2 3. Click on the yellow bar at the top and choose Install ActiveX Control. 4. A security warning may pop-up, choose Install. 5. If you have a pop-up blocker enabled, a window may ask for you to add the site to the pop-up blockers allowed sites list. Click on Yes.

3 6. The Whale Components will ask you if you trust the website you are connecting to. Choose the setting that best conforms to your security requirements and click Trust. If you choose Always, you will not be prompted again until the Whale components are upgraded. 7. If you are running the Windows Firewall, you may be prompted to Block or Unblock the Whale Components from running. Choose Unblock.

4 8. You will then be presented with a logon screen. Use the Username, Password, Domain, and Language you were supplied to log on.

5 9. After logging on, click on the Remote Desktop Connection application or AP Citrix Services Application to finish installing the Air Products components. 10. A warning message should appear letting you know that the browser will restart after the components are completely installed. Click OK. 11. After it installs the components, another warning that the browser will be restarted will appear. Click OK.

6 12. After the browser restarts, it should take you right into the Air Products my.airproducts.com portal. The icons available to you may differ due to permissions. 13. Click on the Remote Desktop Connection application or the AP Citrix Services Application 14. If you are running the Windows Firewall, you may be prompted to permit the Whale Components. Click Unblock to permit the Whale Components to function.

7 15. The Remote Desktop Connection application or AP Citrix Services Application should launch 16. Close the Remote Desktop Application if you opened that application. The Whale Components have been successfully installed. Citrix Metaframe Presentation Server Client Installation (Optional) 1. If you wish to use the AP Citrix Services application through my.airproducts.com and do not have the Citrix Metaframe Presentation Server Client installed, click on the AP Citrix Services application icon found on the Air Products extranet.airproducts.com Portal. 2. The portal will take you to the AP Citrix Services application. Click on the Download clients from the Citrix Client Download Site link in the Message Center to download the client.

8 3. Click on the Clients link

9 4. Click on the Citrix Presentation Server Clients Version link

10 5. Click on the Web Client Package Download Link

11 6. On the Security Warning, click Run 7. On the second security warning, click Run again

12 8. Choose the language you prefer and click OK. 9. On the Citrix Welcome Screen, click on Next.

13 10. Read the End User License Agreement and click Accept if you agree to the terms.

14 11. On the Ready to Install window, click Next.

15 12. On the Installation Completion screen, click Finish

16 13. Close the browser on the citrix webpage 14. Logout out of the my.airproducts.com portal and close the browser 15. Open your web browser, connect to and logon to the portal 16. Click the AP Citrix Services application on the Whale portal 17. The Citrix Web Interface should open up with no errors in the Message Center.

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