This guide provides all of the information necessary to connect to MoFo resources from outside of the office

Transcription

1 REMOTE ACCESS GUIDE INTRODUCTION This guide provides all of the information necessary to connect to MoFo resources from outside of the office Links to topics in this document Connect remotely from your firm notebook using VPN Connect remotely from your firm notebook using Citrix remote desktop Connect remotely from your home PC or Mac using Citrix remote desktop Access your using Outlook Web Access (OWA) Connect to your office PC from your home PC or Mac using Remote Desktop Connect remotely from your tablet Using ipass Connect to connect remotely Troubleshooting CONNECT REMOTELY FROM YOUR FIRM NOTEBOOK USING VPN You can connect to MoFo s Virtual Private Network (VPN) using a wireless, broadband DSL, or cable modem connection. Connecting to MoFo's VPN allows you to use your notebook as if you were in the office. 1. Turn on your MoFo notebook and log in. 2. Enable the internet connection. Wired Broadband: connect the network cable to the notebook s network port. Wireless Broadband: connect to an available strong wireless network. Home Broadband: connect the network cable to the notebook s network port. 3. Launch Internet Explorer and enter remote.mofo.com in the address field. 4. Select the Region in which you are presently located.

2 REMOTE ACCESS GUIDE PAGE 2 5. Select VPN as the type of access. 6. Enter your Login ID, Network Password and RSA Passcode. 7. Click on the Logon button. As your profile authenticates through SecureID you will notice the Network Connect Manager install in your system tray. Authentication can take a few moments; once authenticated, you will see 8. Once the portal opens, you can minimize the screen and begin working. Minimze this window and use your notebook desktop to access network resources through VPN 9. When you are done, simply restart or shut down your notebook.

3 REMOTE ACCESS GUIDE PAGE 3 CONNECT REMOTELY FROM YOUR FIRM NOTEBOOK USING CITRIX REMOTE DESKTOP Firm notebooks can also launch a Citrix Remote Desktop. Accessing a Remote Desktop may give you access to applications that are not currently installed on your notebook. 1. Turn on your MoFo notebook and log in. 2. Enable the internet connection. Wired Broadband: connect the network cable to the notebook s network port. Wireless Broadband: connect to an available strong wireless network. Home Broadband: connect the network cable to the notebook s network port. 3. Launch Internet Explorer and enter remote.mofo.com in the address field. 4. Select the Region in which you are presently located. 5. Select Citrix. 6. Enter your Login ID, Network Password and RSA Passcode.

4 REMOTE ACCESS GUIDE PAGE 4 7. Click on the Logon button. As your profile authenticates through SecureID you will notice the Network Connect Manager install in your system tray. 8. Select the Desktops tab and choose the Remote Desktop you need. 9. When you are done, restore the Desktop Applications window and click the Log Off button in the upper right corner of the window. CONNECT REMOTELY FROM YOUR HOME PC OR MAC USING CITRIX REMOTE DESKTOP When you are connecting from your home computer, you must use a Citrix Remote Desktop to access firm applications. 1. Turn on your home pc or mac. 2. Make sure the internet connection is enabled. 3. Launch the internet browser and enter remote.mofo.com in the address field.

5 REMOTE ACCESS GUIDE PAGE 5 4. Select the Region in which you are presently located. 5. Select Citrix. 6. Enter your Login ID, Network Password and RSA Passcode. 7. Click on the Logon button. 8. Select the Desktops tab and choose the Remote Desktop you need. 9. When you are done, restore the Desktop Applications window and click the Log Off button in the upper right corner of the window.

6 REMOTE ACCESS GUIDE PAGE 6 ACCESS YOUR USING OUTLOOK WEB ACCESS (OWA) With Outlook Web Access, you can use a Web browser to access your Microsoft Exchange Server mailbox from any computer with an Internet connection. 1. Turn on your pc or mac. 2. Make sure the internet connection is enabled. 3. Launch the internet browser and enter remote.mofo.com in the address field. 4. Select the Region in which you are presently located. 5. Select OWA. 6. Enter your Login ID, Network Password and RSA Passcode. 7. Click on the Logon button.

7 REMOTE ACCESS GUIDE PAGE 7 CONNECT TO YOUR O FFICE PC FROM YOUR HOME PC OR M AC USING REMOTE D ESKTOP Instead of using the Citrix desktop, you may want to remotely connect to your office PC from your home PC or Mac. Your office PC must be turned on to use the Remote Desktop feature. 1. Turn on your home pc or mac. 2. Make sure the internet connection is enabled. 3. Launch the internet browser and enter remote.mofo.com in the address field. 4. Select the Region in which you are presently located. 5. Select RDP. 6. Enter your Login ID, Network Password and RSA Passcode. 7. Click on the Logon button.

8 REMOTE ACCESS GUIDE PAGE 8 8. Enter your workstation ID number and then click the Launch button. OPTIMIZE YOUR RDP EXPERIENCE FOR PCS ONLY By adding a Terminal Session Bookmark, you can make connecting to your remote computer easier to access and easier to view. 1. Rather than entering your worksation ID number, click on the Add a Terminal Session icon.

9 REMOTE ACCESS GUIDE PAGE 9 2. Enter a name in the Bookmark Name such as My Work Computer. 3. Enter your workstation ID number in the Host field. 4. Select Full Screen as the Screen Size. 5. Select 32-bit (True Color) as the Color Depth. 6. Enter your Username by entering Domain1\ before your username. Example: Domain1\LJB1 7. Enter your Network Password. 8. Check the Connect local printers and Allow Clipboard Sharing boxes. 9. Click the Add button.

10 REMOTE ACCESS GUIDE PAGE Click on the Bookmark name My Work Computer to connect via RDP. OPTIMIZE YOUR RDP EXPERIENCE FOR MACS MACs cannot utilize the same bookmark feature as PCs can. so instead you will need to 1. Click on the Preference tab at the top right of your screen to configure your settings. 2. Click on the General tab and set the Screen Size to Full Screen and the Color Depth to 32 bit (True Color). 2. Click Save Changes. Now you can enter in your Computer name (WSID) and click launch to access your work computer. NOTE These settings will stay put for you unless you clear your cookies

11 REMOTE ACCESS GUIDE PAGE 11 CONNECT R EMOTELY FROM YOUR T ABLET You can connect remotely using your tablet. Before you can connect, you need to install the Citrix Receiver for your Tablet from either the itunes App Store or the Android Market Place. 1. From your tablet, launch the internet browser and enter remote.mofo.com in the address field. 2. Select the Region in which you are presently located. 3. Select Citrix or OWA. 4. Enter your Login ID, Network Password and RSA Passcode. 5. Tap the Logon button. 6. Select the Desktops tab and choose the Remote Desktop you need.

12 REMOTE ACCESS GUIDE PAGE At this screen, click the Open in Citrix button. You will then see the Citrix desktop. USING IP ASS C ONNECT ipass is a connection option for Firm notebooks where a free and secure network is not available. You must use ipass if you are connecting via dial-up. 1. Turn on your MoFo notebook and log in. 2. Launch ipass Connect from the Start>All Programs>/Remote Access menu. HOW TO FIND AN AVAILABLE IP ASS CONNECTION 1. Enter the Country, State and City where you are with the notebook in the top portion of the dialog box. 2. Click the Find button to display a list of ipass connection modes available.

13 REMOTE ACCESS GUIDE PAGE 13 Note: If you are connecting via modem, you must select San Francisco-MoFo, Los Angeles- MoFo or London-MoFo as the City name. CHOOSE A CONNECTION METHOD 1. Drill down the list of available connections to choose the appropriate connection.

14 REMOTE ACCESS GUIDE PAGE Find the best available way to connect from the list of connection types shown in the Phonebook list. Connections may include Modem, ISDN, Wired Broadband, Wireless Broadband, or Home Broadband. 3. Click the red arrow next to the best means of connection to display a list of connection options. 4. Keep clicking red arrows to drill down through the lists until a list of locations or phone numbers is displayed, each with a red ipass symbol to the right. 5. Select the appropriate connection point entry and click the Connect button.

15 REMOTE ACCESS GUIDE PAGE 15 CONNECTING TO THE I NTERNET 1. Enter your MoFo network login User Name and Password. 2. If you wish, you may enter a client number in the Dept/Project field. 3. Click OK to launch Internet Explorer and MoFo remote desktop access. DISCONNECT FROM IP ASS When you finish your connection session, close out of the browser, and disconnect from the internet using ipass. 1. When you are ready to disconnect, right-click on the red ipass icon in the system tray. 2. Choose Disconnect from the Quick Menu. TROUBLESHOOTING I CAN T PRINT TO MY HOME PRINTER If you are experiencing problems printing to your home printer while connected via Citrix, please follow the steps below. If the problem persists, please contact the Technology Support Center for assistance.

16 REMOTE ACCESS GUIDE PAGE Make sure your local/home printer is connected and configured as your default printer. 2. Login to remote.mofo.com using the Citrix option. 3. From the Citrix screen click on the Settings tool. In order to access full printer capabilities, you need to confirm that you are setup to use the native client.

17 REMOTE ACCESS GUIDE PAGE Click on the Change Client button. 5. Click the drop down and choose Native Client it will give you the option to deploy if you don t have the native client installed or upgrade if you have an older version. 6. Once you have selected the native client and deployed/upgraded as needed click the Save button. 7. Logoff and log back into the site and it will now be using the Native client. SLOWNESS IN CITRIX AND IN GENERAL Slowness can be caused by a number of things and the first place to troubleshoot is locally. Many local elements can be addressed to help improve your Remote Access experience. Low Disk Space? If your computer is low on disk space it can perform much slower. Clearing up space will result in better performance. Older computer? Older hardware can struggle with the demands of today s software. Today s applications require more resources to run well. Do you have enough memory? Your computer s RAM (Random Access Memory) is used to launch applications at startup and also run all the services and processes that you need to operate your computer. The more applications that you have open or load on startup, the less resources you have for other processes. Is your computer protected? Viruses and malware can slow down your computer. The Firm provides virus and malware protection at no cost. DOWNLOAD SYMANTEC ANTIVIRUS ON YOUR HOME PC OR MAC 1. Launch Internet Explorer and enter remote.mofo.com in the address field.

18 REMOTE ACCESS GUIDE PAGE Click the Downloads link. 3. Select the appropriate link to install Symantec Antivirus. REMOTE ACCESS EXPLAINED At MoFo, the Remote Access Team spends a great deal of time developing and optimizing our Remote Access Environment. 1. How does Remote Access work? When you connect to MoFo you are presented with a webpage that shows you Citrix Desktops and Published Applications. When you click on a published application, a session is on that server as if you just logged into the server itself. For instance, launching Citrix RDP X6 connects to the server hosting the application and creates a profile for you just as if you had connected to a remote desktop. After your profile is built, the application will launch. Once launched, the application will perform better than it would if you had launched it on your local computer. This is because it is being run from a server in the same location as all the other servers hosting your data. 2. Why is it that sometimes when I launch a Remote Desktop it is fast and sometimes it is not? The main reason is because your profile is being recreated. Profiles are deleted from servers if they are not used for more than three days or you are using a server new to you. Most Remote Desktops have four or more servers in load balancing so there is the potential that even though you were on server A the next time you login you might get server B which has to again build your profile. Profiles are deleted every three days to keep the server performing at an optimal level.

19 REMOTE ACCESS GUIDE PAGE Are there things I can do to my home computer improve performance? Yes, on your local computer you can do the following before going to Close all other applications. 3.2 Minimize the Applications that startup automatically on start up. 1) PC: Click on Start > Run and type msconfig at the prompt. Click on the startup tab and uncheck applications you don t want to launch at startup. (Be careful not to disable your anti-virus program) Restart your computer to apply the changes.