1. To ensure the appropriate level of security, you will need Microsoft Windows XP or above.

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1 System Requirements This section describes the resources you will need on your computer and how to configure your system to Because individual systems widely vary, these guidelines are general in nature. If you are unfamiliar with some of the terminology used here, please consult your internal systems staff for assistance. Hardware and Software Requirements 1. To ensure the appropriate level of security, you will need Microsoft Windows XP or above. 2. To ensure the appropriate level of security, you will need Microsoft Internet Explorer as your currently supports Internet Explorer Version 7.0 up to Internet Explorer Version 10. (Only Microsoft Internet Explorer browsers, as listed above, are supported at this time.) 3. You will need a connection to the Internet through an Internet Service Provider (ISP). A PPP connection is recommended. Please ensure that your company network does not prevent you from accessing certain secure web sites. If you are unable to establish a session at any URL beginning with your company network probably does not allow for secure web sessions. Please contact your company's computer system network administrator for further assistance. 4. To run interactive reports, access print file reports, invoice documents and this help document, you will need Adobe Acrobat Reader, version 6.0 or higher. If you have not already installed this software, please visit to download this software. 5. To download data directly onto a spreadsheet, you will need Microsoft Excel, version XP or higher. If you use spreadsheet software other than Microsoft Excel, please refer Microsoft Internet Explorer help on how to configure application helpers or plug-ins. 6. To download data directly onto a Document, you will need Microsoft Word, Version XP or higher. If you use document software other than Microsoft Word, please refer Microsoft Internet Explorer help on how to configure application helpers or System Requirements 1

2 General Browser Settings for Internet Explorer 7 or later versions 1. In Internet Explorer 7.0 or later versions, additional security features are introduced. Based on the installation security settings some domains (web sites) may not be accessible. Check the security settings to make sure that you are able to access thehartford.com web sites. Security settings can be changed from the Privacy tab of Internet Explorer options. From the browser's menu bar, select Tools Click Internet Options Depending on your browser version you ll need to add *.thehartford.com to your list of Manage System Requirements 2

3 2. Ensure your browser is setup to always check for newer versions of stored pages. Select Internet Options from the Tools menu On the General tab click on Settings in the Browsing History section In the Check for newer versions of stored pages section choose Automatically In Disk Space to use section, set the Amount of Disc space to use to 1024 MB Click OK Click System Requirements 3

4 3. Enable JavaScript From the browser's menu bar, select Tools Click Internet Options Click the Security tab Click Custom level Find Scripting Under Active Scripting click Enable to select it Click OK, Apply and System Requirements 4

5 4. Ensure that the Do not save encrypted pages to disk setting is not checked. From the browser's menu bar, select Tools Click Internet Options On the Advanced tab under settings. Scroll down to the Security settings Ensure that Do not save encrypted pages to disk is not checked. Ensure Empty Temporary Internet Files when Browser is closed is checked. Ensure Use SSL 3.0 is checked Click Apply Click System Requirements 5

6 Microsoft Excel Configuration You can download your claim and billing data directly into Microsoft Excel for further analysis. In reports can also be downloaded into Excel. It is recommended you set Microsoft Excel to launch in a new window (as opposed to within the browser window), please configure your Windows computer as follows: Double Click on the My Computer icon on your desktop Click on Tools -> Folder Options -> File Types Locate the XLS entry (Microsoft Excel Worksheet) Click on the Advanced button Uncheck the Browse in same window box Click on OK and Close The billing data files are available with the file extension dod. To download invoice information into Excel spreadsheets, please configure your Windows computer as follows: Double Click on the My Computer icon on your desktop Click on View -> Options -> File Types Click on New Type Button Enter Data On Disk in the text field for Description of Type Enter.dod for Associated extension (be sure to include the period) Enter application/dod for Content Type Click on New Button Enter OPEN in the action field Click on Browse button and select EXCEL.EXE for the application used (locate where Microsoft Excel is installed) Click on OK Click on Close twice Microsoft Word Configuration You can Microsoft Word to display formatted reports. To launch Microsoft Word as a new window (as opposed to within the browser window), please configure Windows 2000 & XP computers as follows: Double Click on the My Computer icon on your desktop Click on Tools -> Folder Options -> File Types Locate the DOC entry (Microsoft Word Document) Click on the Advanced button Uncheck the Browse in same window box Click on OK and System Requirements 6

7 Adobe Acrobat Reader 6.0 or upgraded version Configuration Adobe Acrobat Reader will be used to reports. If Acrobat reader is setup as a plugin 1 (which is the default), then the report output will be displayed within the browser window. If you would prefer to view the report in a separate full size window, you can use Acrobat reader in helper mode. The following changes to Acrobat Reader 6.0 and above settings will enable you to set up the reader as a helper application. Launch Adobe Acrobat Reader 6.0 or upgraded version from your desktop Click on the Edit menu Click on Preferences Click on Internet from the left side Ensure that the Display PDF in browser option is unchecked (this will configure Acrobat Reader as a helper) Internet Explorer uses the File Types set in Windows. For Windows 2000 or XP, check the following: Open My Computer from your Windows desktop Select View Select Folder Options Click on the File Types tab Check if an entry for Adobe Acrobat Document exists If there is no such entry, click on the New Type button In the Description of type field enter Adobe Acrobat Document In the Associated extension field enter.pdf In the Content Type (MIME) field enter application/pdf To be prompted whether you want to save the file or open it, Check the Confirm open after download box To create an Action, click on the New button In the Action field enter Open To fill the Application used to perform action field, click on Browse button and locate where you have installed the Reader Click OK three times to return to return to Windows To use the Interactive Reports, the setting Allow File Open Actions and Launching File Attachments should be checked on. Launch Adobe Acrobat Reader 6.0 or upgraded version from your desktop Click on the Edit menu Click on Preferences Click on Options Ensure that the Allow File Open Actions and Launching File Attachments option is checked on 1 Please note that if you have both, Internet Explorer and Netscape Navigator installed on your machine, you may need to configure Acrobat Reader as a helper application rather than as a plug-in. Please contact your internal company systems support for further System Requirements 7

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