Checking Browser Settings, and Basic System Requirements for QuestionPoint

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1 Checking Browser Settings, and Basic System Requirements for QuestionPoint This document covers basic IE settings and system requirements necessary for QuestionPoint. These settings and requirements apply to BOTH LIBRARIAN AND PATRON computers. Use this guide to: Check that your settings are correct, if you encounter problems using the software Confirm that your computer meets the basic system requirements Check Your Firefox Settings QP has not provided any official documentation for Firefox, so the following is based on our experience only. Turn Off Popup Blocker(s), Turn on Java and Allow Cookies 1. In the Tools menu, choose Options. 2. Under Content, remove the check in the box for Block pop-up windows. (You may have other pop-up blockers running on your computer, such as those included with the Google and Yahoo toolbars. Please disable those as well. Look at the toolbar to find the popups button) 3. Under Content, Load images automatically, Enable Javascript and Enable Java should all be checked. 4. Under Privacy, check Accept cookies from sites. Accept third party cookies does not have to be checked. 5. Click OK to save changes.

2 Check Your IE Settings QP has an online guide that includes screen shots of some of the following steps: Instructions for Internet Explorer 6 For Internet Explorer 7 instructions, see page 3 If you are unable to find or access the following settings, you may need to login as an Administrator. Adjust Basic Internet Settings 2. Go to Tools > Internet Options > Settings (under Temporary Internet Files ). 3. Make sure that Check for newer versions of cached pages on every visit to the page is selected. 4. Ensure Amount of disk space to use is set to 1 MB. [Higher settings are fine. However, if you notice slow performance, try reducing this back down to 1 MB.] 5. Click OK to return to the Internet Options dialog. 6. Click OK to close the Internet Options dialog. Adjust Security Settings 1. In the Internet Options dialog, click on the Security tab. 2. Under Select a Web Content Zone to specify its security settings, click the globe icon marked Internet 3. Under Security level for this zone, set the slider to Medium. 4. Click on the Custom Level button. 5. Under Allow status bar updated via script, choose Enable. 6. Click OK to return to the Internet Options dialog. Turn Off Popup Blocker(s) and Allow Cookies 6. In the Internet Options dialog, click on the Privacy tab. 7. Under Pop-up Blocker, remove the check in the box for Turn on Pop-up Blocker. 8. You may have other pop-up blockers running on your computer, such as those included with the Google and Yahoo toolbars. Please disable those as well. (Look at the toolbar to find the popups button) 9. Click on the Advanced button. 10. Under Advanced Privacy Settings, check Override automatic cookie handling. 11. Check Always allow session cookies. 12. Click OK to return to the Internet Options dialog.

3 Adjust HTTP settings 1. In the Internet Options dialog, click on the Advanced tab. 2. Under Settings, scroll down until you see Reuse windows for launching shortcuts and uncheck that option. 3. Continue to scroll down until you see your options for HTTP 1.1 Settings. 4. If you use a proxy server between your workstation and the internet, select Use HTTP 1.1 through proxy connections, otherwise select Use HTTP 1.1. Do not select both options. 5. Click OK to close the Internet Options dialog. If you wish to co-browse, do the following: Make sure Java Sun or Microsoft Virtual Machine is Installed You must have either Java Sun or Microsoft Virtual Machine loaded on your computer. Java Sun is preferred. To download Java Sun: 1. Log in to QuestionPoint. 2. Download Java Sun from the Download section on the right side of the My QuestionPoint page. Adjust Java Sun or Microsoft Virtual Machine Settings For Java Sun: 2. Go to Tools > Internet options > Advanced. 3. Scroll down to Java (Sun). 4. Make sure the box that says Use JRE 1.5.0_06 for <applet> (requires restart) is checked. If necessary, restart your computer. 5. Restart IE. If your computer also has Microsoft VM installed, make sure the three VM settings below are all UNCHECKED. QuestionPoint reports that co-browsing now works with JRE and 1.6.2, however, we have not tested it. Co-browsing is known to work with JRE 1.5.x and 1.4.x For Microsoft Virtual Machine (only if you do not have Java Sun): 1. In IE, go to Tools > Internet Options > Advanced. 2. Scroll down to Microsoft VM. 3. Check that Java console enabled (requires restart) is not checked. 4. Check that Java logging enabled is checked. 5. Check that JIT compiler for virtual machine is checked. 6. Restart IE.

4 Instructions for Internet Explorer 7 For Internet Explorer 6 instructions, see page 1 If you are unable to find or access the following settings, you may need to login as an Administrator. Adjust Basic Internet Settings 2. Click on the Gear icon or go to Tools > Internet Options > Settings (under Browsing history ). 3. Make sure that Check for newer versions of cached pages every time I visit the webpage. 4. Ensure Amount of disk space to use is set to 50 MB. 5. Click OK to return to the Internet Options dialog. Adjust Security Settings 1. In the Internet Options dialog, click on the Security tab. 2. Make sure that the Internet Globe is highlighted. 3. Under Security level for this zone, set the slider to Medium high. 4. Click on the Custom Level button. 5. Under Allow status bar updated via script, choose Enable. 6. Click OK to return to the Internet Options dialog. Turn Off Pop-Up Blocker(s) and Allow Cookies 1. In the Internet Options dialog, click on the Privacy tab. 2. Under Pop-up Blocker, remove the check in the box for Turn on Pop-up Blocker. 3. You may have other pop-up blockers running on your computer, such as those included with the Google and Yahoo toolbars. Please disable those as well. (Look at the toolbar to find the popups button) 4. Click on the Advanced button. 5. Under Advanced Privacy Settings, check Override automatic cookie handling. 6. Check Always allow session cookies. 7. Click OK to return to the Internet Options dialog. Adjust HTTP settings 1. In the Internet Options dialog, click on the Advanced tab. 2. Under Settings, scroll down until you see your options for HTTP 1.1 Settings. 3. If you use a proxy server between your workstation and the internet, select Use HTTP 1.1 through proxy connections. 4. Else, select Use HTTP Do not select both options.

5 Adjust Tab settings 6. In the Internet Options dialog, click on the General tab. 7. In the Tabs section, click on the Settings button. 8. Look for the Open Links From Other Programs In section and choose A new window. 9. Click OK to return to the Internet Options dialog. 10. Click OK to close the Internet Options dialog. If you wish to co-browse, do the following: Make sure Java Sun is Installed You must have Java Sun loaded on your computer. Microsoft Virtual Machine does not work with IE7 (and this software). To download Java Sun: 1. Log in to QuestionPoint. 2. Download Java Sun from the Download section on the right side of the My QuestionPoint page. Adjust Java Sun or Settings For Java Sun: 2. Go to Tools > Internet options > Advanced. 3. Scroll down to Java (Sun). 4. Make sure the box that says Use JRE 1.5.0_06 for <applet> (requires restart) is checked. If necessary, restart your computer. 5. Restart IE. QuestionPoint reports that cobrowsing now works with JRE and 1.6.2, however, we have not tested it. Cobrowsing is known to work with JRE 1.5.x and 1.4.x

6 QuestionPoint System Requirements For Chat Librarians: o A web browser with JavaScript turned on: Microsoft Internet Explorer 6 or 7, Netscape 6 + Firefox 1.5+, Opera and Safari o A high speed connection to the internet o Adobe Flash Player: Version 9 For Patrons: o A web browser with JavaScript turned on: Microsoft Internet Explorer (6 or 7), Netscape, Firefox, Opera and Safari o A connection to the internet (the faster the connection the better the experience) For Chat Librarians to use co-browse: o Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7 o A web browser with JavaScript enabled: Microsoft Internet Explorer 6 or Microsoft Internet Explorer 7 o A high speed connection to the internet o Adobe Flash Player: Version 9 o A Java Virtual Machine such as the Sun Run Time Environment 1.4.X, 1.5.X and 1.6.0_02 or the Microsoft Virtual Machine For a Patron to use full co-browse: o Microsoft Windows (2000 or XP) for IE6. Microsoft Windows (XP or Vista) for IE7 o A web browser with JavaScript enabled: Microsoft Internet Explorer 6 or Microsoft Internet Explorer 7 o A Java Virtual Machine such as the Sun Run Time Environment 1.4.X, 1.5.X and 1.6.0_02 or the Microsoft Virtual Machine o A connection to the internet (the faster the connection the better the experience)

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