NM Service Catalogue. Catalogue of Network Manager activities, services and products. Network Manager nominated by the European Commission EUROCONTROL

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1 Network Manager nominated by the European Commission EUROCONTROL NM Service Catalogue Catalogue of Network Manager activities, services and products NM Service Catalogue 12 August Version 1.0 1

2 NM Service Catalogue (Catalogue of Network Manager activities, services and products) Table of Contents 1. Introduction 1.1 Purpose 1.2 Contacts 2. Concepts and definitions 2.1 Definitions 2.2 Agreements and policies 2.3 Rules for security, use of data & acceptable behaviour 2.4 Service requests Supervising the Network 3. Strategic planning domain 3.1 Network Planning 3.2 Traffic Forecasting 4. Performance monitoring & analysis domain 4.1 CODA Reporting 4.2 CODA Tools 4.3 Facts on demand 4.4 Network Operations Monitoring 4.5 NMIR Network Manager Interactive Reporting (Former CIR) 5. Network crisis management domain 5.1 EACCC European Aviation Crisis Coordination Cell 6. Optimising scarce resources domain 6.1 CCAMS (Centralised SSR Code Assignment and Management System) 6.2 MANIF AFM (Advanced Frequency Manager) 6.3 Radio Frequency Function 6.4 SAFIRE (Spectrum and Frequency Information Resource) 6.5 Transponder Code Function Organising the Airspace 7. Airspace design domain 7.1 Airspace Real-Time Simulation 7.2 DDR1 7.3 DDR2 7.4 European Route Network Improvement Plan (ERNIP) 7.5 European Route Network Improvement Plan/ERNIP Database 7.6 NEST modelling tool 7.7 NEVAC 7.8 RAD Coordination 7.9 SAAM - System for traffic Assignment and Analysis at a Macroscopic level 8. Airspace management and ATM procedures domain 8.1 Airspace Management (ASM) Processes 8.2 ATM Procedures Development 9. Capacity enhancements domain 9.1 Capacity Assessment and Planning NM Service Catalogue 12 August Version 1.0 2

3 Running Operations 10. Flow management domain 10.1 Crisis & Contingency Management 10.2 Daily Operations 10.3 Daily Plan Preparation 10.4 Events and Scenario Management 10.5 Load and capacity management 10.6 NOP (Network Operations Plan) Coordination 11. Flight Planning domain 11.1 CSS Service - Call Sign Similarity Service 11.2 Flight Plan pre-validation 11.3 Flight Plan Processing and Distribution 11.4 Repetitive Flight Planning (RPL) 11.5 Route assistance 12. Aeronautical data domain 12.1 Airspace Data Management 12.2 Airspace Pre-Validation 12.3 EAD Data Management 12.4 Publication of Airspace Situation 12.5 RAD Implementation 13. Operational collaboration domain 13.1 AIP/Charts Production 13.2 ARO Briefing Facility 13.3 ATFCM Helpdesk (Air Traffic Flow and Capacity Management Helpdesk) 13.4 CHMI (Collaboration Human Machine Interface) Applications 13.5 Claim Management 13.6 Data Distribution 13.7 EAD Service Desk 13.8 Flight Planning Helpdesk 13.9 INO for Data Users INO International NOTAM Operations for Data Providers Network Operations Portal Network Operations Terminal NM B2B PAMS for Data Providers PAMS for Data Users - Published AIP Management System for Data Users PENS Management Pan European Network System Management SDO Static Data Operations for Data Providers SDO Static Data Operations for Data Users Technical Helpdesk User Relations Developing the Network 14. CNS/ATM deployments domain 14.1 AGVN - ATS Ground Voice Network service 14.2 ATS Messaging Management Centre (AMC) 14.3 Communication & Frequency Coordination 14.4 DLS-CRO Datalink Services Central Reporting Office 14.5 EIS - EUROCONTROL Implementation Support 14.6 IPv6 Address Management 14.7 MICA - Mode S Interrogator Code Allocation 14.8 Navigation 14.9 PRISME Fleet Support to Datalink implementation Support to FMTP (Flight Message Transfer Protocol) Deployment Support to PENS (Pan European Network Service) Deployment Surveillance and Code Coordination NM Service Catalogue 12 August Version 1.0 3

4 15. Support to safety domain 15.1 Airborne Safety Nets (ACAS / TCAS) 15.2 EVAIR (EUROCONTROL Voluntary ATM Incident Reporting) 15.3 Ground-based Safety Nets 15.4 Runway Safety 15.5 Safety Alerts 15.6 Safety Tools 15.7 SKYbrary 15.8 Support to safe Operations 16. Enhanced airport operations domain 16.1 Airport Capacity and Performance 16.2 Airport Collaborative Decision Making (A-CDM) 16.3 Airport Information and Data 16.4 Continuous Descent Operations 16.5 Wake Vortex Support to stakeholders 17. Monitoring services domain 17.1 EC SAFA Blacklist Alarming Function 17.2 Radio Frequency and Surveillance Avionics Performance Analysis 17.3 RMA - RVSM Monitoring Agency 18. Surveillance services domain 18.1 ARTAS (ATM surveillance Tracker And Server) 18.2 SDD (Surveillance Data Distribution) 18.3 SASS-C (Surveillance Analysis Support System for ATC-Centre) 19. Training domain 19.1 ATM training services 19.2 ELPAC 19.3 FEAST 19.4 Network Operations Training 19.5 Radar Skills Trainer (RST) 19.6 Training Zone 20. Cartography domain 20.1 Cartography NM Service Catalogue 12 August Version 1.0 4

5 1. Introduction 1.1 Purpose This pdf document is a printable version of the Catalogue of Network Manager activities, services and products ( NM Service Catalogue ): The NM Service Catalogue has been designed as a reference in the relationship between EUROCONTROL and its users and partners, in particular: - to inform users or potential users about the the services, products and activities as well as eligible users (beneficiaries) and access conditions; it also points, through links, to further information, including useful webpages and documents;* - to complement the Network Manager Agreements by giving an overview of the Network Manager activities, services and products, and by notifying users and partners of the applicable rules and policies; - to show how these relate to the SES Regulations - in particular the Network Functions Implementing Rule - showing how they fit into related ATM Programmes. The online version of the NM Service Catalogue is the official version containing the most up-to-date information. This pdf version is a snap shot at date of issue and has been made available for your reference. 1.2 Contacts You are invited to send your questions or comments on the NM Service Catalogue in the following ways: For questions/feedback on a specific activity/service/product, please refer to the Contacts tab of the related service pages and address the experts concerned. For general questions on customer support, first consult the Customer Support webpages: For specific questions on usability or accuracy, or for general comments, contact DNM/OMR/User Relations: 2. Concepts and definitions 2.1 Definitions Activity: Service: A sub-set of tasks and deliverables which aim to deliver a specific performance objective in the context of our mandates. Since most activities are collaborative in nature, they also include the provision of external outputs to stakeholders. A sub-set of tasks and deliverables providing clearly defined outputs to external stakeholders or users - these outputs being of a nonmaterial nature. Their access may be: public, meaning of general NM Service Catalogue 12 August Version 1.0 5

6 interest and available to all stakeholders; upon subscription, meaning subject to a formal registration process; or on request, meaning subject to assessment on a case-by-case basis. Product: The technical media through which external users can access a service, based on IT technologies (software, IT equipment, and network). Access is subject to the same classification as for services: public, upon subscription or on request. Programmes: ATM programmes and projects defined at EUROCONTROL or Network Manager level. Domain: Function: A grouping of a set of activities, services, and/or products corresponding to a functional area. Aggregation of the domains to align with the Network Functions as defined in the corresponding Implementing Rule. 2.2 Agreements and policies It is strongly recommended that potential users fully acquaint themselves with the Eligibility and Accountability Conditions prior to requesting access to the Network Manager Operational Services and Products. More information can be found on the Network Manager website under Agreements and policies: Rules for security, use of data & acceptable behaviour In order to protect the data of EUROCONTROL s operational stakeholders and to ensure the smooth running of operations, EUROCONTROL has published strict rules for security, use of data, and acceptable behaviour. Read them on the following webpages: Service requests For obtaining access to Network Manager Operational Services and Products, please consult the web information on NM Service request formalities: * NOTE: The following activities, services and products relating to: - the design of the European Route Network; - the coordination of scarce resources, in particular: o radio frequencies within aviation frequency bands used by general air traffic; o SSR transponder codes - and those referred to in o REGULATION (EC) No 551/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 10 March 2004 on the organisation and use of the airspace in the single European sky, and o COMMISSION REGULATION (EU) No 255/2010 of 25 March 2010 laying down common rules on air traffic flow management NM Service Catalogue 12 August Version 1.0 6

7 are Network Manager Functions as per COMMISSION REGULATION (EU) No 677/2011 of 7 July 2011 laying down detailed rules for the implementation of air traffic management (ATM) network functions and amending Regulation (EU) No 691/2010). All other activities, services and products also provided by the Network Manager Directorate of the European Organisation for the Safety of Air Navigation (EUROCONTROL), are listed under the Support to Stakeholder domain of the NM Service Catalogue. NM Service Catalogue 12 August Version 1.0 7

8 This domain aims at defining a shared roadmap for achieving the ATM network performance objectives established by the Single European Sky - in collaboration with all operational stakeholders. It includes traffic forecasting, the setting up of committed performance targets through the Network Strategy Plan and its operational implementation through the Network Operations Plan. Read more Network Planning Establishing the common roadmap towards network performance Traffic Forecasting What will be the traffic growth in Europe over the ne 20 years? NM Service Catalogue 12 August Version 1.0 8

9 Establishing the common roadmap towards network performance Network planning is the cornerstone of the Network Manager s tasks for achieving the ATM network performance targets as described in the Performance Scheme Regulation (EU) No 691/2010. It drives the collaborative planning process which involves all operational stakeholders in the setting up of shared performance targets and corresponding plans. Along the process, it shall also constantly adapt the network plans to the operational situation. Read more on the Network Strategy Plan and Operations Planning Network Strategy Plan The first edition of the Network Strategy Plan which covers the performance reference periods was published in November The NSP includes: Overall context and requirements Network operational situation Challenges and opportunities Strategic vision Operational drivers Compliance with the performance scheme Compliance with the European ATM Master Plan Strategic Operational Objectives Operational objectives Network Management Preparing for the future Strategic Planning. Short/Medium Term Network Plan (RP1) Long Term network evolutions (RP2) Risk assessment Strategic Planning NM Service Catalogue 12 August Version 1.0 9

10 Support required from EC and Member States Network Management Performance Plan The NMPP describes the expected contribution of the Network Manager to network performance: it focuses on those areas for which there are network targets and a clear NM responsibility to contribute. The NMPP includes: Stakeholder consultation Performance targets at NM level Contribution by NM Function Contribution by NM Function Analysis of Sensitivity and Comparison with the previous Performance Plan Implementation of the Performance Plan Network Operations Plan (NOP) The NOP describes the operational actions to be taken by the Network Manager and other stakeholders, needed to respond to the performance targets set by the Performance Framework of the Single European Sky (SESII) package. The NOP also provides both a qualitative and quantitative assessment of the impact of these actions on the performance of the European ATM network. The NOP includes: Description of the Network Operations Plan, Operational Targets & Objectives Overall Network Operations Planning Processes Overall Context and Operational Requirements Network Operational Performance Plans and Actions at Network Level Airspace Structure Optimisation Improve Airspace Utilisation and Route Network Availability Enhanced Network Procedures and Processes ATFCM Scarce resources (coordination of radio frequency and transponder code allocation) Safety Performance Enhancement. Pan-European Capacity Enhancement Programmes Operational Performance Enhancement Plans and Actions at Local Leve ACC Capacity Enhancement Measures Airport Performance Enhancement Safety Relationship with 'Third Countries' Relationship with ICAO Special Events Military Airspace Requirements Forecast of Network Operational Performance Bottleneck Areas and Mitigation Solutions The NOP is supported by information services such as: the NOP portal, for consultation by all operational staff, and, the NM B2B, for an automated treatment of the NOP Information by the stakeholders systems. NM Service Catalogue 12 August Version

11 Tagged under: CDM ERNIP NOP performance planning strategic NM Service Catalogue 12 August Version

12 What will be the traffic growth in Europe over the next 20 years? Traffic Forecasting aims at understanding what is happening in the air traffic industry and adapting ATM accordingly, by building strategic plans which respond to future air traffic needs. These statistics and forecast are produced by EUROCONTROL under the name of STATFOR. STATFOR provides statistics and forecasts on air traffic in Europe. It also monitors and analyses the evolution of the Air Transport Industry. The STATFOR service is discussed and reviewed by the STATFOR User Group, a body of European forecasting and statistics experts that meets regularly. The terms of reference of the User Group include methodological and practical aspects of statistics and forecasting as well as an exchange of views and information on the current and possible future situation of air traffic, and on activities in National Administrations, International Organisations and elsewhere in the field of statistics and forecasting. Contribution to network performance Improved forecasting as an enabler for other specific targets in the capacity and cost effectiveness domains (where strategic planning depends on traffic and service unit forecasts) Addressed user needs Know the number of yearly, monthly... flights in Europe Know the air traffic growth forecast for a given state for a specific year Know the traffic statistics per market segment for Europe EUROCONTROL STATFOR Forecasts (public access) 'Challenges of growth' studies STATFOR Interactive Dashboard (SID): the single self-service source of statistics on flights in Europe. Industry Monitor: monthly bulletin for EUROCONTROL Member States, aviation industries NM Service Catalogue 12 August Version

13 and media on air transport trends and analyses. <Subscribe to the Industry Monitor to receive it in your mailbox> Industry Monitor Repository Extranet for Statfor User Group members: the 'STATFOR One Sky Team' extranet allows the Statfor User Group members to share information. It is accessible via the EUROCONTROL "OneSky Online" site (secure environment). Access to STATFOR OneSky Team How to register to SID Subscribe to the Industry Monitor to receive it in your mailbox For any further information, please contact the STATFOR Team Tagged under: business aviation forecast industry monitor low cost planning SID STATFOR statistics traffic NM Service Catalogue 12 August Version

14 This is the central observatory for analysing ATM operational performance across the network and proposing improvements. In coordination with operational stakeholders, we measure, monitor, analyse ATM network performance indicators and propose operational improvements. This includes: the periodical publication of performance reports and the management of a dedicated stakeholder consultation process the collection of data directly from airlines and airports on delays from all causes: airline, airpor flow management and other, and the publication of regular reports on all-causes delays via our Central Office for Delay Analysis (CODA). CODA Reporting Collecting, validating, analysing, reporting CODA Tools Provision to policy makers and managers of timely, consistent and comprehensive information on the ai traffic delay situation in Europe Facts on demand Provision of ad-hoc operational data and statistical reports for non standard requests - upon assessment. Network Operations Monitoring Understand how the network is performing and take action when a problem occurs NMIR - Network Manager Interactive Reporting (Former CIR) Reports on NM operational archived data and derived performance and quality indicators. NM Service Catalogue 12 August Version

15 Collecting, validating, analysing, reporting The Central Office for Delay Analysis (CODA) aims at providing policy makers and managers of the ECAC Air Transport System with timely, consistent and comprehensive information on the air traffic delay situation in Europe, and to make these available to anyone with an interest in operational performance. It is also a key enabler of network performance related activities: it supports performance driven planning and the timely identification, development and deployment of best practices and operational improvements. The CODA Reporting activity involves multiple tasks: Data collection from a wide variety of data providers Data validation to ensure that questionable results are not produced from the CODA database Database loading applies further validity checks such as completeness and consistency of the data compared to what is already in CODA such as duplicate flight information. Software supported delay analysis Report generation Report finalisation through verification, analysis, formatting and synopsis Provision of internet access interface to data and analysis Contribution to network performance This activity contributes to the NM's objective of reducing first rotation and reactionary delay by January Addressed user needs Analyse Network Performance Individual airline (restricted) and airport delay analyses Airport taxi time analysis Tailored delay reporting Monitor airline scheduling indicators CODA Publications (First look at delays, Delay analysis) Analysis tools with restricted access For airlines: the airline operational benchmark report: Sample CORE report (pdf) the Analysis Tool for Airlines, for detailed information by grouping flights NM Service Catalogue 12 August Version

16 the Online CODA Report generator: CODA Report (CORE), for user customised reports with option to create a virtual airline for operational benchmarking. For airports: the Analysis Tool for Airports, for detailed performance analysis per airport. For certified stakeholders: the Analysis Tool for Stakeholders, for specific analyses per airport for industry stakeholders Contribution to the Network Operations Report If you wish to know more about CODA, request access to the online tools or communicate an error in a CODA report, please send an to CODA. Please note that the Analysis Tool for Stakeholders is only accessible to those who are actively engaged in the aircraft operations (and related support services), in Air Traffic Management or Airport Operations. If you wish to access to this tool, please send your contact details via to CODA. Tagged under: CODA data analysis delay Network Performance OTP punctuality taxi-time NM Service Catalogue 12 August Version

17 Provision to policy makers and managers of timely, consistent and comprehensive information on the air traffic delay situation in Europe The CODA Tools enable a secure access for approved stakeholders (airports, airlines, industry associations, etc.) to the EUROCONTROL data and information systems. The CODA Tools enable a two way exchange of data and information within a stakeholder context aware environment The CODA Tools provide stakeholder access to the PRISME Data Warehouse through Dashboards and customised applications. The dashboards are used primarily for on line reporting and analysis. The customised applications are based primarily on data collected from stakeholders. Addressed user needs Analyse Network Performance Individual airline (restricted) and airport delay analyses Airport taxi time analysis Tailored delay reporting Monitor airline scheduling indicators Standardised punctuality reports, indicators, and tables to view or download. Example: Benchmarking your own airline punctuality performance against an aggregate of flights with similar aircraft types, sector lengths, flight types, etc. Monitor an airline's scheduling perfomance using two new CODA Scheduling indicators. Detailed seasonal taxi times analysis by airport This product is only accessible to those who are actively engaged in the operation of aircraft (and related support services), in Air Traffic Management or in Airport Operations. Already registered? Access via EUROCONTROL extranet Need to register? Create an account NM Service Catalogue 12 August Version

18 For assistance contact the CODA Team via Visit the CODA website Tagged under: airports cancellations delays forecast punctuality NM Service Catalogue 12 August Version

19 Provision of ad-hoc operational data and statistical reports for non standard requests - upon assessment. Users who cannot find the data or statistics they need in the standard NM reports or through the NM reporting tools such as CODA and NMIR can submit a Facts on demand request. See the 'Further info and contacts' section for practical information. Addressed user needs Get access to specific ATM operational data and statistical reports Ad-hoc specific statistical reports or data concerning: operational and flow management data, all-cause traffic delays, trends and forecast The provision of this service is subject to assessment of the nature of the request and EUROCONTROL available resources. Do you want to contact us for operational and flow management data requests? Send us an all-cause delay requests? Send us an other trends and forecast requests? Send us an NM Service Catalogue 12 August Version

20 Tagged under: data facts forecasts performance short-term forecast statistics NM Service Catalogue 12 August Version

21 Understand how the network is performing and take action when a problem occurs In coordination with operational stakeholders, we measure, monitor, analyse ATM Network performance indicators and propose operational improvements. This activity is supported by a dedicated stakeholder consultation process. It delivers periodical reports featuring the overall network performance from various perspectives. Addressed user needs Manage my performance Consult Network Operations reports Understand delay causes and other ATM operational performance indicators Monthly network operations reports Seasonal & annual network performance reports Restricted operational reports Accessible after registration under the OneSky Online extranet at DNM ATFCM Statistics. New users from organisations involved in ATM operations can request access to the restricted operational reports via the OneSky Online registration form. If you have any questions about the network performance reports, send us an NM Service Catalogue 12 August Version

22 Tagged under: delay monitoring Network Performance operations report NM Service Catalogue 12 August Version

23 Reports on NM operational archived data and derived performance and quality indicators. NMIR (Network Manager Interactive Reporting) is a web application aimed at building reports on NM operational archived data and derived performance and quality indicators. Note: NMIR was formerly named CIR NMIR data are generated from EUROCONTROL NM operational systems and are stored in its archive systems. Through NMIR, the users access a set of pre-defined reports, with interactive features and secured authentication ensuring confidentiality. Reports can be generated instantly at any time, with the possibility to compare latest archived results (available 1 or 2 days after the operations) with trends over several years. Addressed user needs Query archived ATM operational data and build customised reports The access to NMIR is delivered upon signing of a NM Service Agreement. The use of NMIR itself is free of charge. However, EUROCONTROL requests a financial contribution of EUR 500 per user as a containment measure. Access duration is limited to a five-year period to allow technical, operational or contractual changes. For information on service availability, consult the NTS (Network Technical Systems) maintenance windows on the NM website. Contact: prisme@eurocontrol.int Further information: NMIR Leaflet NM Service Catalogue 12 August Version

24 Tagged under: archived data flight list indicator interactive report operational data NM Service Catalogue 12 August Version

25 In times of crisis, the Network Manager can assist in regulating or in stopping traffic from flying to an affected airport, and for helping aircraft stuck there to leave. The European Aviation Crisis Coordination Cell (EACCC) was established by EU Transport Ministers on 11 May 2010 with the help of EUROCONTROL. Its aim is to respond to crisis situations like the volcanic ash disruptions of April and May EACCC - European Aviation Crisis Coordination Cell Respond to a European ATM crisis situations in a coordinated and efficient way NM Service Catalogue 12 August Version

26 Respond to a European ATM crisis situations in a coordinated and efficient way Crisis management is a key function of the Network Manager. More on the EACCC and on the tools available in times of crisis The European Aviation Crisis Coordination Cell (EACCC) was established by EU Transport Ministers on 11 May 2010 with the help of EUROCONTROL. Its aim is to respond to crisis situations like the volcanic ash disruptions of April and May This activity aims at alerting the aviation community to an impending crisis and proposing, coordinating and implementing the measures required to deal with it, through the EACCC (European Aviation Crisis Coordination Cell). The EACCC is also in charge of keeping all aviation stakeholders informed about the crisis, including the decisions that have been taken and the progress of the measures to deal with it. This service is complementary to the Crisis and Contingency Management operational service which aims at implementing ATFCM measures to deal with the network disruptions and implementing contingency measures to ensure the continuity of EUROCONTROL operational services. Addressed user needs Access a single entry point for a coordinated response to ATM crises and network disruptions in Europe Be informed on the evolution of ATM crises Get related operational instructions and collaborate to the resolution of ATM crises Free access to the information published on the EUROCONTROL website and Public NOP Portal. Access upon subscription to the supporting tools: Protected NOP Portal (including the EVITA feature, the Tele-conferences and E-helpdesk facilities), EAD Applications (including the 'Digital SNOWTAM' feature) NM Service Catalogue 12 August Version

27 See the detailed access conditions in the corresponding pages of the Catalogue. Information on the Volcanic Ash Crisis: volcanic ash cloud crisis 2010: one year on volcanic ash cloud - special report Tagged under: ash coordination crisis network disruption volcano NM Service Catalogue 12 August Version

28 This domain addresses the need for monitoring and coordinating the allocation of scarce Communication, Navigation & Surveillance (CNS) resources that may have an impact on the continuity or capacity of the ATM network. More on Scarce resources CCAMS (Centralised SSR Code Assignment and Management System) Service for an efficient European SSR Code management MANIF AFM (Advanced Frequency Manager) Assistance to Frequency Managers in analysing frequency assignments and finding frequencies without interferences Radio Frequency Function Preventing the shortage of Radio Frequency (RF) in the Single European Sky SAFIRE (Spectrum and Frequency Information Resource) Coordination and publication of the aviation frequency assignments Transponder Code Function A robust code allocation process for an optimised code usage NM Service Catalogue 12 August Version

29 Service for an efficient European SSR Code management CCAMS aims to optimise the efficiency of European SSR code management by centrally selecting an SSR code for each flight within its area of applicability using an intelligent algorithm and distributing it to the appropriate ATS unit. NB: When CCAMS becomes an operational service, the CCAMS project will be terminated and the remaining activities will be managed by the CCAMS Office in the Network Manager Operations Centre (NMOC). Read more on CCAMS CCAMS uses available flight plan data to assign SSR codes at the time they are actually required using an algorithm to flights rather than using today's static code allocation to States. Dynamic code assignment and intelligent multiple assignment are the two cornerstones of CCAMS' efficient SSR code management. CCAMS consists of the CCAMS Central Server (CCS), a communication network (AFTN) and several national ATS systems. The CCS will retrieve flight plan information for a flight from NM data, calculate an optimized and conflict free SSR code for the route and assign this code to the national ATS system, either automatically or on request. Addressed user needs Optimise the usage of my SSR codes A CCAMS participating unit must be fully defined in the NM Systems and be specifically activated on an agreed date The service shall be subscribed via the NM Service Request form and is subject to the signing of an agreement.. For assistance, contact the Network Systems Operations helpdesk and the CCAMS Office NM Service Catalogue 12 August Version

30 Tagged under: ACID ccams ORCAM SSR surveillance NM Service Catalogue 12 August Version

31 Assistance to Frequency Managers in analysing frequency assignments and finding frequencies without interferences Assistance to Frequency Managers in analysing frequency assignments and finding frequencies without interferences. Read more on the SAFIRE website MANIF is the analysis tool for all European aeronautical frequencies. It imports data from SAFIRE and performs all calculations and analyses required to allocate protected frequencies and to meet ATM safety requirements. Addressed user needs Get assistance for analysing frequency assignments Find frequencies without interferences Analysis reports The access to MANIF is limited to National Frequency Managers nominated by the States and subject to a written agreement SAFIRE Access More information on the SAFIRE website For assistance, contact:: frequencies@eurocontrol.int NM Service Catalogue 12 August Version

32 Tagged under: frequency SAFIRE spectrum NM Service Catalogue 12 August Version

33 Preventing the shortage of Radio Frequency (RF) in the Single European Sky The purpose of the Radio Frequency Function (RFF) is to mitigate the network impact of the limited aeronautical radio spectrum. The RFF will coordinate all frequencies used within the aviation spectrum for Communication navigations & Surveillance (CNS) systems in EUROPE. Read more on Radio Frequency The RFF is conducted together with ICAO and States. The first priority is to address the VHF congestion and maximise the benefit of the 8.33 khz expansion planned for 2014 (Amended IR). Additionally, it will ensure that the appropriate channels are available for new application deployment (VDL2 for instance) and that congestion for navigation aids frequencies is also reduced. Contribution to network performance RFF contributes to network performance by assigning VHF frequencies which don't create critical delay for airspace improvements. Addressed user needs Know how to coordinate an Air/Ground frequency in Europe Know what are the channels used for Air/Ground data communications Monitor the loss of communication Know what to do in case of interferences This activity delivers a service for Frequency Coordination and a process for RFF Collaborative Decision Making (CDM). It is supported by the SAFIRE and MANIF tools. For information and assistance, contact: frequencies@eurocontrol.int NM Service Catalogue 12 August Version

34 Tagged under: ccams code allocation Mode S ORCAM SSR Code surveillance NM Service Catalogue 12 August Version

35 Coordination and publication of the aviation frequency assignments SAFIRE provides a platform to manage the coordination and publication of the aviation frequency assignments in the ICAO European region. SAFIRE is a web-based system to assist with frequency management activities. At its core, SAFIRE is built on a database which contains information about every aeronautical frequency assignment in the communication, navigation and surveillance aviation bands. SAFIRE is used by the National Frequency Manager to coordinate EUR frequencies to optimise the aviation spectrum usage in the network. It can also be used to generate statistical reports. SAFIRE is a tool which enables the international coordination of new aeronautical frequencies in the bands where coordination is required. Because all new proposals are required to be performed via this system, the SAFIRE database will become the most up to date source of assignment information. It is a web-based system and therefore this source of information is always available to National Frequency Managers, regardless of time of day or location. Data can be exported from SAFIRE in a number of formats, which can then be readily imported into the most commonly used frequency planning software systems. Addressed user needs Know the aviation frequency assignments in the ICAO European region Propose a new aeronautical frequency in a band where coordination is required Subscription is subject to the signature of a service level agreement. Access is limited to the officially nominated National Frequency Managers belonging to the States of the ICAO EUR/NAT Region. NM Service Catalogue 12 August Version

36 More information on the SAFIRE website For assistance, contact: Tagged under: frequency MANIF spectrum NM Service Catalogue 12 August Version

37 A robust code allocation process for an optimised code usage The purpose of this activity is to improve the robustness of the SSR code allocation process, with a focus on ensuring the overall code coverage, maximising the actual code usage and ensuring the transparency of code allocations. Learn more by consulting the ICAO ORCAM Users Group website and the CCAMS FAQ pages The Transponder Code Function manages and coordinates the use of the SSR codes based on the principles of the Originating Region Code Assignment Method (ORCAM) and enhanced ORCAM (eorcam) for the entire ICAO EUR Region. In addition, it supports the operational use of Mode S elementary surveillance and the development of CCAMS. Addressed user needs Get the Code Allocation List (CAL) for the ICAO EUR Region Get information and support to implement CCAMS Get support on the operational use of Mode S elementary surveillance It delivers the Code Allocation List (CAL) for the ICAO EUR Region. Read more on the CCAMS service. For more information and support, contact: sorin.muresean@eurocontrol.int. NM Service Catalogue 12 August Version

38 Tagged under: ccams code allocation Mode S ORCAM SSR Code surveillance NM Service Catalogue 12 August Version

39 The Airspace Design function supports Air Navigation Service Providers in the development, coordination and implementation of airspace structure improvement proposals to optimise both enroute and terminal airspace in the European area, enhancing ATM capacity and flight efficiency in line with forecast demand. The aim is for a dynamic airspace, based on multi-option routes and adaptable sectorisation within an integrated international airspace structure. More on airspace design Airspace Real-Time Simulation Assessing airspace impact of network changes for better decisions. DDR1 The central Demand Data Repository of European a traffic demand, serving ATM planning and monitoring purposes DDR2 The new version of DDR, the central repository of European air traffic demand - enriched with flight intentions efficiency European Route Network Improvement Plan (ERNIP) A dynamic airspace to meet the SES performance requirements for improved capacity and flight European Route Network Improvement Plan/ ERNIP Database For an efficient and transparent CDM process when building the ERNIP NEST modelling tool A single simulation tool for network capacity plannin and airspace design resulting from the merge of SAAM and NEVAC NEVAC A capacity planning tool which contributes to improve network performance RAD Coordination Route utilisation and availability SAAM System for traffic Assignment and Analysis at a Macroscopic level Traffic and environment simulation system for operational planning NM Service Catalogue 12 August Version

40 Assessing airspace impact of network changes for better decisions. The purpose of this service is to produce airspace simulations to support the deployment of ATM network improvements and the validation of operational concepts. This service consists in: Ensuring the timely execution of airspace simulation activities to support the deployment of planned network improvements Ensuring the validation of new operational concepts, airspace structures, route design, and ATC capacity analysis Ensuring the timely provision of airspace simulation services as requested by individual or groups of ANSPs or FABs Analysing the efficiency of Air Traffic Management (ATM) operations Addressed user needs Simulate airspace changes Assess the impact of airspace changes This service delivers airspace simulation studies. On Request Service. This service is delivered to ANSP's and FAB's upon signing of a financial framework. The outputs of the simulations are accessible to all operational stakeholders. For subscription, contact: For more information, contact: NM Service Catalogue 12 August Version

41 Tagged under: efficiency network improvement NEVAC SAAM NM Service Catalogue 12 August Version

42 The central Demand Data Repository of European air traffic demand, serving ATM planning and monitoring purposes The objective of the Demand Data Repository is to provide European airspace planners and airspace users with an accurate picture of European air traffic demand, past and future, that will meet their planning and monitoring needs. The DDR aims at anticipating better the European air traffic demand therefore enabling an efficient operations planning. It also provides a refined analysis of past demand to facilitate post-operations analysis and identify best practices for future operations. The DDR1 is the version of the Demand Data Repository which is currently available in operations. Read more on the DDR project and airspace modelling The DDR 1 provides a web interface enabling users to select and download past or future demand data customised by area and time period. Thanks to a user-friendly web interface, users can select and download demand data, according to their own specifications. The DDR is based on STATFOR medium-term forecast and historical traffic data and is built on existing processes and tools. Multiple formats are available to that the DDR& can be used with the existing EUROCONTROL tools and also with the users' own tools. Read more on the DDR s functionalities in the DDR Leaflet The DDR2 application supports the generation and the download of: Historical 4D Trajectory SAAM traffic files (built on EUROCONTROL NM data), Forecasted 4D Trajectory traffic files (built on SAAM Environment dataset files, based on flight intentions and STATFOR/FIPS dataset files), Environment and Forecast (STATFOR) DataSet, And the download of the NEST and SAAM associated software tools Eligibility Upon Subscription product. Access restricted to EUROCONTROL members, protected via password. Free of charge, subject to licence agreement Subscription process Follow the process below and consult the DDR Quick Start user guide. NM Service Catalogue 12 August Version

43 How to register Follow the self-registering process through the first link below to get registered and receive access. Register to OneSky Online Register to DDR If you don't have a OneSky Online account on the EUROCONTROL website. If you already have a OneSky Online account on the EUROCONTROL website but no access to DDR yet, logon to OneSky Online and select "Subscribe for online services". Retrieve password If you have forgotten your password. If you are already registered, directly access the DDR here: Access to DDR Related links: For more information on the DDR, consult the DDR project page and the DDR Leaflet Consult the DDR Quick Start for guidelines on how to use DDR. For information on DDR data sources, read more on STATFOR and for information on associated modelling tools, read more on NEST and SAAM. Contacts: Contact: thierry.champougny@eurocontrol.int Tagged under: efficiency network improvement NEVAC SAAM NM Service Catalogue 12 August Version

44 The new version of DDR, the central repository of European air traffic demand - enriched with flight intentions The objective of the Demand Data Repository is to provide European airspace planners and airspace users with an accurate picture of European air traffic demand, past and future, that will meet their planning and monitoring needs. The DDR aims at anticipating better the European air traffic demand therefore enabling an efficient operations planning. It also provides a refined analysis of past demand to facilitate post-operations analysis and identify best practices for future operations. The DDR2 is the latest version of the repository, currently available in pilot mode and expected to be fully operational in the course of Read more on the DDR project and airspace modelling Initial version: DDR1 The DDR1 provides a web interface enabling users to select and download past or future demand data customised by area and time period. Thanks to a user-friendly web interface, users can select and download demand data, according to their own specifications. The DDR1 is based on STATFOR medium-term forecast and historical traffic data and is built on existing processes and tools. Multiple formats are available to that the DDR1 can be used with the existing EUROCONTROL tools and also with the users' own tools. DDR2 s functionalities The DDR2 adds on to the DDR1 functionalities by incorporating flight intentions from airport slot and airline schedule data, from many years ahead until the day before operations. The DDR2 is currently available in pilot mode with specific access conditions. It is expected to become fully operational in the course of The geographical scope of these forecasts is the whole of the European airspace and typically flight intentions are available 6 to 9 months before the day of operations and are then updated and refined up to the day before operation. In order to get harmonised and consistent forecast traffic samples, two steps are required: consolidation and de-duplication of the flight intention data sources, and enrichment of the flight samples with historical data, in order to obtain the full view of the traffic demand which is expected from the STATFOR forecasts. Data sources and partners NM Service Catalogue 12 August Version

45 The DDR2 collects and consolidates the following sources of flight intentions, together with regular updates when more up to date information becomes available: Daily feed of airport slots from EUACA covering over 160 coordinated airports Weekly file of consolidated airline schedules from Innovata Major charter companies not covered by Innovata Individual airline schedule data Daily feed of flight planning information for business jets from organisations such as Avinode Airport plans from non EUACA airports such as Istanbul, etc. Agreements have been sought with data providers to supply flight intentions for the current season and next season together with regular updates such as daily updates for the current season and weekly updates for next season. In general, each predicted flight in a flight intentions source shall be described at least with the following information: departure date, departing and destination airports, EOBT (Estimated Off Block Time), ETA (Estimated Time of Arrival), aircraft operator, aircraft type, type of flight, and date of last information update. Further functionalities will be progressively implemented as a result of the DDR programme developments. Read more on the DDR s functionalities in the DDR Leaflet DDR2 versus DDR1 The table below outlines the differences between DDR1 and DDR2 Day Definition (historical traffic) DDR1 Flight date of departure is the criteria to select a flight for a given day. As a consequence, no flight is duplicated from one day to the other, which is convenient for statistics purpose. However, airspace load (i.e. sectors...) calculated with such traffic will not be accurate for that airspace at the beginning of the day (some long haul flights starting to fly the day before, from far away, will be missing). DDR2 Any flights flying within an enlarged ECAC area, within a day, is kept for that day. As a consequence, flights passing midnight in the large ECAC area will be counted twice in two consecutive days. Hence, airspace load will be accurate 4D Trajectory (historical traffic) 4D trajectory is simplified, keeping only a minimum of special points (Top of climb, Start of descent...) 4D trajectory is more accurate as all meaningful special points are kept Number of flights (historical traffic) Traffic forecast All flights having actually taken off are kept Traffic forecast is based on STATFOR predictions All flights having a last filled flight plan set to "accepted" are kept. So, some cancelled flights will be present. Forecast accuracy is improved as it incorporates consolidated flight intentions data, cleverly mixed with STATFOR predictions, from day of operation till several years ahead. NM Service Catalogue 12 August Version

46 Addressed user needs Generate enhanced traffic demand files, which have been validated from a network perspective and which therefore provide a comprehensive and consistent view of the traffic demand Use enhanced traffic demand files for operations planning, airspace design or post-operations analysis The DDR2 application supports the generation and the download of: Historical 4D Trajectory SAAM traffic files (built on EUROCONTROL NM data), Forecasted 4D Trajectory traffic files (built on SAAM Environment dataset files, based on flight intentions and STATFOR/FIPS dataset files), Environment and Forecast (STATFOR) DataSet, And the download of the NEST and SAAM associated software tools Eligibility: Upon Subscription product. Access restricted to EUROCONTROL members, protected via password. Free of charge, subject to licence agreement Currently accessible in pilot modes, until full operational implementation in the course of Specific conditions for access to DDR2 Access is only granted to users who have submitted a formal request which has been approved by EUROCONTROL and who have signed the license agreement. All current DDR1 users will be requested to submit a request to access DDR2. The access to the full DDR2 functions, using flight intention data, is only authorised to the ANSPs of the ECAC area. All other users will have access to DDR2 limited functions, i.e. based on STATFOR data but excluding flight intentions - like in DDR1. Users of DDR2 In order to address the airlines concerns about commercial sensitivity, for the DDR2 first increment, only the ANSPS operating in the ECAC region are allowed to receive traffic forecasts made with flight intentions. The access will be extended to other users when a filtering function - allowing users to only view their own 'local data' - becomes available. This extension is foreseen in the course of The access policy.will then be reviewed opening access to other users such as airport slot coordinators for instance. An additional condition for delivering DDR2 access to non-ansp users, will be the prior agreement of all airlines providing flight intentions to DDR2. How to register Follow the self-registering process through the first link below to get registered and receive access. NM Service Catalogue 12 August Version

47 Register to OneSky Online Register to DDR If you don't have a OneSky Online account on the EUROCONTROL website. If you already have a OneSky Online account on the EUROCONTROL website but no access to DDR yet, logon to OneSky Online and select "Subscribe for online services" and select DDR2. Before you can access the DDR2 services you must read and agree to abide by the terms and conditions governing the use of the DDR2 forecasts. Retrieve password If you have forgotten your password. If you are already registered, directly access the DDR here: Access to DDR Related links: For more information on the DDR, consult the DDR project page and the DDR Leaflet Consult the DDR Quick Reference Guide for guidelines on how to use DDR. For information on DDR data sources, read more on STATFOR and for information on associated modelling tools, read more on NEST and SAAM. Contacts: Contact: thierry.champougny@eurocontrol.int Tagged under: efficiency network improvement NEVAC SAAM NM Service Catalogue 12 August Version

48 A dynamic airspace to meet the SES performance requirements for improved capacity and flight efficiency The purpose of the ERNIP activity is to: Ensure appropriate airspace design and utilisation developments to meet the European capacity and environment targets. Develop and maintain a medium and a long term view of the evolution of the airspace structure and utilisation. Ensure coordinated deployment of airspace design and utilisation improvement packages Read more on Airspace design and view the ERNIP Framework Document 2012 Context and responsibilities he European Commission Regulation for ATM Network Functions (EU No. 677/2011) requires the Network Manager to produce a European Route Network Improvement Plan as part of the Network Operations Plan. The Network Manager: Coordinates the development and implementation of the European Route Network Improvement Plan for the safe and efficient operation of air traffic, taking due account of the environmental impact; Facilitates the development of an airspace structure offering the required level of safety, capacity, flexibility, responsiveness, environmental performance and seamless provision of expeditious air navigation services, with due regard to security and defence needs; and; Ensures regional interconnectivity and interoperability of the European route network within the ICAO EUR Region and with adjacent ICAO Regions. Member States remain responsible for the detailed development, approval and establishment of the airspace structures for the airspace under their responsibility. The development of the European Route Network Improvement Plan relies on fully cooperative decision-making processes. Airspace improvement initiatives are discussed and coordinated at network level by the EUROCONTROL Route Network Development Sub Group (RNDSG) of the Network Operations Team (NETOPS). Members of the RNDSG include State, ANSPs from all the European and some adjacent States, FAB representatives, airspace users, military organisations, ICAO and flight planning service providers. Description ERNIP is the collaborative planning process which delivers packages of airspace design improvements agreed with the network partners, to respond to the SES performance targets for capacity and environment (flight efficiency). NM Service Catalogue 12 August Version

49 This covers seasonal, short term, medium term and long term planning, and includes: Coordinated airspace structure development Coordinated improvements to airspace use and route network availability Operational concepts for AAS (Advanced Airspace Scheme), ARN (Air Traffic Services Route Network), Free Route Technical specifications (incl. Navigation) Contribution to network performance This activity contributes to the Flight Efficiency (FE) objective: reduction of 0.75 percentage points of route extension due to network design (vs baseline), Addressed User needs Improve flight efficiency Improve airspace capacity See which airspace improvements are planned Main outputs Air Traffic Services Route Network Version 8 (ARN V8): A deliverable of the ERNIP process providing the yearly version of the related Concept of Operations and Catalogue of projects. ARN Version 6 Implementation Report: A deliverable of the ERNIP process providing the yearly implementation report of Route Network improvements Medium and Long Term ERNIP: the 3 year and 5 year+ plans of route improvements. Read the outputs in the Network Operations Plan RNDSG / AIRAC airspace improvement synopsis (RAIS): Publication of airspace changes at AIRAC cycle Technical specifications for airspace design. Read the Airspace Design Methodology Discover the structure of the ERNIP document: The Framework Document European Airspace Design Methodology Guidelines General Principles and Technical Specifications for Airspace Design ATS Route Network Version 8 Catalogue of Airspace Projects RNDSG synopsis, AIRAC Implementation Summaries Ad-hoc Implementation Summaries Airspace Management Handbook - ASM Guidance Material Route Availability Document (RAD) RAD User Manual Operational RAD Contact the Head of Operations Planning, Network Operations Management: razvan.bucuroiu@eurocontrol.int NM Service Catalogue 12 August Version

50 Tagged under: airspace design airspace structure ARN ERNIP FRA Free route route network sectorisation NM Service Catalogue 12 August Version

51 For an efficient and transparent CDM process when building the ERNIP The ERNIP Database developed by EUROCONTROL is a central, interactive database accessible via a standard web browser which supports the European Route Network Improvement Plan. It integrates short, medium and long-term improvement projects planned for implementation or under development to improve the European ATS route network and airspace structure. It was developed in order to coordinate and manage efficiently the increasing number of airspace improvement projects (currently more than 1500): easy information sharing, swift assessment of the proposals and faster approval process and implementation. It also aims at ensuring a transparent co-operative decision making process with equal participation of all stakeholders, as required by the Network Management Implementing Rule. Read more on airspace design and view the ERNIP Implementation Monitoring Reports The ERNIP Database consolidates the documents and maps describing the more than 1500 short-, medium- and long-term improvement projects which form the agreed European Route Network Improvement Plan (ERNIP). It includes information on their status (under development, planned for implementation, or implemented) and assessments on related environmental savings. Integration with Demand Data Repository 2 (DDR2) The Demand Data Repository (DDR) provides, through a web application, a simple and comprehensive interface allowing the generation and download of: future traffic samples for planning purposes and past traffic samples for post-operational traffic trend analysis. A set of validated and mature Airspace Design proposals from the European Route Network Improvement Plan Database are injected and will therefore automatically be taken into account when DDR2 users request to generate 4D trajectories for future traffic. This set of proposals can be listed in DDR2, AIRAC per AIRAC, and for each proposal a hyperlink allows users to view the original record stored in the European Route Network Improvement Plan Database, hence closing the loop. Addressed User Needs Benefit from a centralised co-ordination of improvement measures in Europe. Participate in a transparent cooperative decision making process with equal participation of all stakeholders (ICAO region and adjacent regions). NM Service Catalogue 12 August Version

52 Access a common and detailed development/implementation timetable Improve data quality thanks to constant data checking capabilities available to all stakeholders involved. Benefit from a timely and efficient electronic distribution of planned improvement measures in Europe. Retrieve easily required data via ad hoc requests for information (selection on AIRAC date, region(s), project(s), etc.). The ERNIP Database provides the following functions: Add a new proposal Search proposals Advanced search proposals Edit a proposal Generate a report A detailed description of the available functions and related data structure is provided here below Functions Search proposals: Search on multiple criteria (project identifier,...) and customised display of results (proposals, their assessments, associated map and/or their related proposals. Generate a report: Based on the query result, generates a PDF or RTF file. Add a new Proposal: Entering all information for a proposal (description, objective, implementation date...). Map and documents can also be attached. Modify a Proposal: To modify any fields in a proposal. Pending proposals can only be edited by the creator of the proposal. Official proposals can only be edited by RNDSG/RDGE secretariat members. Add / Modify an assessment: Once a proposal is created, a new or existing assessment can be attached to it. Definition of proposal A proposal is structured as follows: RNDSG/RDGE Proposal Number: Individual reference number (e.g or ). Pending Proposal number: Individual reference number to identify pending proposals. Project Group: Proposal dealt with under the auspices of specific regional working groups/sub groups. Project Category: allows to sort the foreseen airspace improvement measures by category (routes, sectors, TMA etc.). Impacted States & Org.: Indicating the States and/or Organisations which are affected by the proposal. Originators: Indicating the State, Organisation or Group who created the proposal. Implementations status: Indicates the development status of the proposal as follows: - Proposed: General proposal still under study and an implementation date still has to be defined. Could be a Year or Season with no firm commitment yet. - Planned: Planned for spring 2013, meaning a commitment to the season, however the AIRAC date still has to be confirmed. - Confirmed: Confirmed for implementation on AIRAC date X, or when published 2 AIRAC cycles in advance with commitment for that AIRAC date. - Implemented: the proposal was implemented on AIRAC Date Y. Implementation date: Indicating the year/season or AIRAC date when the proposal is proposed/planned or confirmed for implementation. New : Indicating new proposals between two RNDSG/RDGE meetings. Internal : Internal proposals are official proposals created and visible by RNDGS/RDGE Secretary Users only. NM Service Catalogue 12 August Version

53 SAAM Integrated : Indicating that the proposal is integrated in the VST/VMT/VLT route network (model of the current/future ATS route network in SAAM). SAAM Assessed : Indicating that the proposal has been assessed using SAAM to calculate potential distance and environmental saving values in length, time, fuel, carbon dioxide/co2 and mono-nitrogen oxides/nox. Deleted: Indicating that this proposal has been flagged as deleted. The proposal is not actually deleted from the database. Creation Date: Indicating the date (month and year) when the proposal was entered into the database. Creator: Indicating the name of the person who created the proposal. Definition of Assessment An assessment is defined by the following fields: Potential flights: Potential number of flights per day/period of time that will benefit from the implementation of the proposal (theoretical figure calculated using SAAM tool based on shortest route assignment.). Traffic data: Indicating the traffic sample used for the assignment (generally including all flights through the ECAC airspace for a specific day (past/ future). SAAM route Network: Indicating the European ATS route network model (VST - Version Short-Term, VMT - Version Medium-Term, VLT - Version Long-Term) used for the assignment. The model includes current and/or future ATS route network/sectorisation. Potential Daily Savings: Presenting SAAM theoretical findings on potential daily distance and environmental savings if certain proposal will be implemented calculated by using the EUROCONTROL AEM model: Distance, Time, Fuel, CO2 and NOx emissions. ERNIP high level process ERNIP is instrumental to address the network performance objectives in terms of safety, capacity, flight efficiency/cost effectiveness and environment. It supports the strategic planning and design of improvement "packages" of ATS routes, and the implementation of Free Route operations airspace. The consolidation of airspace design proposals and the coordination of their implementation is achieved through a Cooperative Decision Making (CDM) process which involves the European network, regional, national and local levels. The Route Network Development Sub-Group (RNDSG) is the co-ordination forum for European airspace design and development. It consists of the, planning and implementation of improvements in the European ATS Route Network (ARN Versions), and of optimised civil and military airspace structures and ATC sectors. Collecting and assessing improvements Improvement initiatives come from the States, airspace users, EUROCONTROL, ICAO and other relevant international organisations in the form of requirements or concrete proposals for airspace changes. To manage this process, the short, medium and long term improvement projects (List A/B/C) are maintained in the database allowing to share a common picture of recorded proposals and their evolution, to provide transparency and to facilitate the collaborative planning process. The same database is used for both local and regional planning in order to enable the interoperability of the European ATS route network. Proposals can be assessed by calculating the potential daily distance reduction achieved and NM Service Catalogue 12 August Version

54 the related environmental savings. These savings are expressed as Flight Economy Indicators (FEI). The FEI evaluates distance (NM), fuel (kg), time (min), CO2 emissions (kg) and NOx emissions. These values are calculated by using SAAM (System for traffic Assignment and Analysis at a Macroscopic level) combined with the integrated Advanced Emission Model (AEM). Read more on airspace design Eligibility This product is accessible to all members of the Route Network development Sub-Group (RNDSG), a sub-group of EUROCONTROL Airspace and Navigation Team (ANT). The access is done via subscription via the EUROCONTROL Extranet The access is free of charge. The ERNIP Database is a secured application that only identified and authorised users can access. The rights to edit, modify, delete, view proposals are defined via user roles which are allocated to users.these roles depend on the user profile (groups/ project membership, creator) and the nature of the proposal (private/public, pending/official). Subscription process Step 1: Create an account on EUROCONTROL extranet (only if you don't have an account yet): and select "Register for OneSky Online" item in the left menu and follow the instructions. Step 2: Subscribe for the following Online service: European Route Network Improvement Plan Database This will trigger the approval process whereby the RNDSG secretariat will grant access to the ERNIP Database Step 3: Login at or alternatively access and select the European Route Network Improvement Plan Database application For further information and for business support, contact the RNDSG secretariat For technical support, contact: prisme-support@eurocontrol.int For functional Support on the application, contact: karin.barbarino@eurocontrol.int NM Service Catalogue 12 August Version

55 Tagged under: airspace changes airspace design European route network improvement plan NM Service Catalogue 12 August Version

56 A single simulation tool for network capacity planning and airspace design resulting from the merge of SAAM and NEVAC NEST is a scenario-based modelling tool used by the EUROCONTROL Network Manager and the Air Navigation Service Providers (ANSPs) for: designing and developing the airspace structure, planning the capacity and performing related post operations analyses, organising the traffic flows in the ATFCM strategic phase, preparing scenarios to support fast and real-time simulations, and for ad-hoc studies at local and network level. NEST is used to optimise the available resources and improve performance at network level. Read more on network planning tools Read the NEST factsheet NEST is a stand-alone desktop application which combines the powerful airspace design capabilities of SAAM with the capacity analysis functionalities and user-friendliness of NEVAC. NEST offers an intuitive, planner-orientated interface with a low barrier to entry for new users. It is a powerful scenario-based modelling engine, capable of running a broad range of complex, operationally relevant analyses and optimisation functionalities. NEST can be used locally by Area Control Centres (ACC) or airports and also globally for strategic planning at network level. NEST can process and consolidate large quantities of data spanning multiple years, but also allows the user to drill down into the detail and analyse and observe 10-minute periods of data. A specific training and support package is also provided to NEST users. Technical functions Modelling NEST is scenario based: users can make changes to the original dataset or reference scenario to model an unlimited number of different operational planning options. Future projects can be selected and combined as required using the layer system. Default datasets for NEST NEST uses datasets describing the consolidated pan-european airspace and route network, the traffic demand and distribution as well as the STATFOR traffic forecasts which are provided by EUROCONTROL at the end of each AIRAC cycle. NM Service Catalogue 12 August Version

57 All this data can be downloaded from the Demand Data Repository (DDR) web site (after subscription). Simulation Algorithms Future traffic samples 4D traffic distribution Configuration optimiser Regulation builder Delay simulation Analyses Queries Charts Performance indicators Reports Analysis tools Visualisation and presentations NEST provides a suite of data visualisation features including tables, charts and fully integrated capabilities for creating 2D/3D presentations and 4D time-based animations. A real 3D stereo mode is also provided for use with stereoscopic technologies (polarised screen and glasses). Customised movies can be recorded, including titles, labels, bitmaps, airspace, traffic pictures, time-based animations and the result can be displayed or recorded in a standard avi movie. Import and Export Scenario data can be exported as a single excel file or multiple text files: any change applied to these files with external editors can be easily imported back into the current scenario. Alternatively, changes can be made to an individual scenario by importing data directly from another scenario, allowing changes to be copied onto new datasets as they become available. Data can be exported in a range of formats for external simulators such as RAMS and IPAS. Addressed User Needs Assess the capacity of my ACC Assess the benefits in terms of capacity of measures I m implementing in my ACC Simulate temporary capacity reductions and their impact Optimise my opening scheme based on my local constraints Simulate traffic growth in my sectors Identify capacity bottlenecks Calculate ACC capacity baselines Generate future traffic samples Optimise ACC configuration opening schemes, balancing controller hours with capacity overloads and related delays Compare planning scenarios using built-in ATFM simulation capabilities Study airspace reorganisation options using virtual ACCs Visualise load distribution, saturation, complexity and traffic mix analysis Simulate degraded operational scenarios at reduced capacity Browse and edit all environment and traffic data Capture groups of flights by defining detailed custom traffic flows Run simulation of network effects NM Service Catalogue 12 August Version

58 NEST delivers the following results: Simulation of Europe-wide airspace structures for any AIRAC date (past and future) Assessment of individual airspace design projects (cost/benefit analysis, environmental impact) Definition of Flight 4D trajectories Support to FABs strategic planning Support to Flight Efficiency Optimisation of ACC capacity Assessment of capacity benefits from measures implemented in ACCs Delay simulations Optimisation of opening schemes Simulation of future traffic growth Identification of capacity bottlenecks The format of these outputs may be: charts, GIS map prints, 3D movies and presentations Access to the product and related data is restricted to EUROCONTROL members, i.e. Air Navigation Service Providers for their local planning activities. This is an upon subscription product, free of charge, without agreement. For subscription, contact: Read the NEST factsheet For more details, you can still consult the SAAM brochure, and the NEVAC leaflet. For further information please the airspace design team at: or Mr Razvan Bucuroiu Manager - Network Operations Management, Head of Operational Performance Planning NM Service Catalogue 12 August Version

59 Tagged under: airspace design capacity delay modelling network NEVAC performance SAAM sector configuration simulation NM Service Catalogue 12 August Version

60 A capacity planning tool which contributes to improve network performance The NEVAC product (Network Estimation Visualisation ACC Capacity) is used for capacity planning activities, to identify bottlenecks in Europe, analyse past performance, but also test scenarios for the future and their impact on capacity. It is used to optimise the resources available and improve the performance at network level. Read more on the NEVAC project and download the NEST factsheet NEVAC s functionalities allow users to: Calculate ACC capacity baselines Generate future traffic samples Optimise ACC configuration opening schemes, balancing controller hours with capacity overloads and related delays Compare planning scenarios using built-in ATFM simulation capabilities Study airspace reorganisation options using virtual ACCs Visualise load distribution, saturation, complexity and traffic mix analysis Simulate degraded operational scenarios at reduced capacity Browse and edit all environment and traffic data Capture groups of flights by defining detailed custom traffic flows Run simulation of network effects Addressed user needs addressed Assess the capacity of my ACC Assess the benefits in terms of capacity of measures I m implementing in my ACC Simulate temporary capacity reductions and their impact Optimise my opening scheme based on my local constraints Simulate traffic growth in my sectors Identify capacity bottlenecks NEVAC delivers: Optimisation of ACC capacity Assessment of capacity benefits from measures implemented in ACCs Delay simulations Optimisation of opening schemes Simulation of future traffic growth NM Service Catalogue 12 August Version

61 Identification of capacity bottlenecks Upon Subscription product. Access restricted to EUROCONTROL members. Free of charge, without agreement. For subscription, contact Read the NEVAC leaflet. For more information, contact Tagged under: bottleneck capacity delay network NEVAC performance simulation NM Service Catalogue 12 August Version

62 Route utilisation and availability The objective of the RAD is to facilitate flight planning, in order to improve Air Traffic Flow and Capacity Management (ATFCM), while allowing flight planning flexibility for aircraft operators. It provides a single, fully integrated and co-ordinated routeing scheme. The RAD is a common reference document containing the policies, procedures and description for route and traffic orientation. It also includes route network and free route airspace utilisation rules and availability. The RAD is also an Air Traffic Flow and Capacity Management (ATFCM) tool that is designed as a sole-source flight-planning document, which integrates both structural and ATFCM requirements, geographically and vertically. Except where otherwise specified the RAD affects all areas where EUROCONTROL provides ATFCM services. RAD Coordination consists in collecting from the ANSPs the route availability updates foreseen for the next AIRAC cycles and consolidating them into a single document. The information is provided through the RAD Coordinators, Addressed user needs See route availability Connect to an airport without SIDs/STARs Implement a new airspace project See the impact of RAD restrictions The RAD Coordination service delivers a common reference routeing scheme document containing: the policies, procedures and description for route and traffic orientation route network and free route airspace utilisation rules and availability This document is available via the NOP portal Public Service, accessible via the NOP Portal. NM Service Catalogue 12 August Version

63 For subscription, contact Consult the Route Availability Document (RAD) Users Manual For information and assistance, contact: Tagged under: DCT RAD route availability route restrictions NM Service Catalogue 12 August Version

64 Traffic and environment simulation system for operational planning The System for traffic Assignment and Analysis at a Macroscopic level (SAAM) is an integrated system for network-wide or local design, evaluation, analysis and display of air traffic, civil/military airspace and TMA scenarios. SAAM is used for operational planning purposes to : optimise strategic traffic flows, design the route network and airspace analyse past and future traffic flows, and display and compare projects Read more on airspace modelling or on SAAM (SAAM web site). SAAMs main functionalities are: Airspace design (route network, RAD, sectors, military areas, SID/STAR ) Calculation of 4D flight trajectories (shortest path, cheapest path, optimised path ) Airspace analysis (loads, flight efficiency, route charges, queries, fuel consumption/gas emission ) Simple ATC simulation (CAPAN-like tool) Airspace visualisation & 3D animations (GIS map prints, movies, presentations ) Addressed user needs Create a new route Implement Free Route in my airspace Know the impact on national traffic and route charges of RAD restrictions Print a poster displaying my route network Present my airspace design proposal with a 3D movie to facilitate management decision Calculate the extra mileage, fuel consumption and gaz emission (Co2, Nox) generated by airspace closure Assess quickly the controller workload for a given sector SAAM delivers: Simulation of Europe-wide airspace structures for any AIRAC date (past and future) Assessment of individual airspace design projects (cost/benefit analysis, environmental impact) Flight 4D trajectories NM Service Catalogue 12 August Version

65 Charts, GIS map prints, 3D movies and presentations Support to FABs strategic planning Support to Flight Efficiency Upon Subscription product. Access restricted to EUROCONTROL members. Free of charge, without agreement. For subscription, contact Learn more on the SAAM brochure, the NEST factsheet and the SAAM website For more information, contact Tagged under: 3D animation Air traffic airspace design environment Flight trajectory gas emission SAAM TMA NM Service Catalogue 12 August Version

66 The Airspace Management and the ATM Procedures Domain includes the development of the operations planning and the definition of processes and procedures for airspace and traffic management. The Airspace Management activity aims to develop the European airspace into one continuum tha is flexible and reactive to short-term changes in airspace user needs, with the ultimate objective of optimising the use of the Network capacity. The ATM Procedures activity develops and validates processes and procedures required to improve Network Operations and to facilitate the performance driven and timely management of airspace and traffic. Airspace Management (ASM) Processes A seamless and collaborative airspace management for an optimum use of airspace ATM Procedures Development Procedures for safe and efficient operations NM Service Catalogue 12 August Version

67 A seamless and collaborative airspace management for an optimum use of airspace The Airspace Management activity aims at enhancing the Flexible Use of Airspace Concept by developing the European airspace into one continuum that is flexible and reactive to changes in airspace users needs, with the ultimate objective of optimising the European Network capacity and reaching the best performance. Read more Airspace Management is based on a seamless and collaborative management of airspace configurations and continuous sharing of information among all partners participating in a rolling CDM process. It includes: Applying the Flexible Use of Airspace (FUA) Concept as described in the EUROCONTROL Handbook for Airspace management, detailed as a means of compliance in the EC/EUROCONTROL FUA Specification and regulated by the SES (EC) Regulation No 2150/2005; Enhancing the FUA through a more dynamic airspace management process resulting in the optimum Airspace Configuration; Assisting ECAC Member States in improving their national collaborative civil/military airspace policy and planning to increase airspace sharing towards an integrated pan-european airspace planning; and Supporting FABs (Functional Airspace Blocks) in the setting up of new ASM processes at FAB level. Contribution to network performance Objective 2014: Improve the usage of airspace and routes by achieving the Flight Efficiency KPIi.e. the annual target for route extension due to last filed flight plan (4.15% by 2014). Addressed user needs Plan a flight Know the Airspace Use Plan and the current airspace status Flexible Use of Airspace concept Definition of Airspace Configurations processes and procedures ASM guidance materials NM Service Catalogue 12 August Version

68 ASM related system requirements - See the Airspace section of the ASM Library FUA concept enhancement FUA e-awareness Package ASM Handbook - see the FUA the ASM Library Contact the ASM team: giuseppe.acampora@eurocontrol.int Tagged under: ADR airspace configuration AUP eami flexible FUA Rolling plan UUP NM Service Catalogue 12 August Version

69 Procedures for safe and efficient operations ATM procedures are fundamental to the management of all functions of air traffic, in that they ensure safety and efficiency in the airspace within which they are applied. The ATM Procedures activity develops and validates processes and procedures required to improve network operations and to facilitate a performance driven and timely management of airspace and traffic. Read more Ensure appropriate ASM/ATFCM procedures to enhance airspace utilisation and meet the European capacity and environment targets. Ensure the development of ATS procedures enhancing operational ATM performance and harmonised at European and global level. Ensure the development of a medium term view of the evolution of the ASM/ATFCM procedures. Ensure the coordinated deployment of ASM/ATFCM procedures at network, FAB and local level, including the Network Manager s systems and procedures. Ensure coordinated deployment of ATS procedures at network level in support of network deployment projects. Contribute to the delivery of the European Route Network Improvement Plan (ERNIP). Addressed user needs Know the latest ASM/ATFCM procedures developed at network level Know the procedures supporting FRA Get guidelines to deploy procedures intra and inter-fabs New ATM processes and procedures. See ATM Procedures section of the ASM library. Guidelines for coordination & transfer inter and intra FAB Guidelines for cross-border provision of ATS ATM procedures for new concepts and technical improvements FRA procedures (in AIP ENR 1.3) Guidance and awareness materials for ATS Mr. Neculai Cojocariu NM Service Catalogue 12 August Version

70 Air Traffic Management Procedures Development APDSG Chairman Tagged under: airspace management ASM/ATFCM ATS procedures procedures NM Service Catalogue 12 August Version

71 This domain provides a single focal point of coordination for all capacity-related issues, both within the EUROCONTROL Agency and for external stakeholders in order to: More info To promote and maintain continuous capacity awareness throughout the EUROCONTROL Agency and European National State Authorities and Air Navigation Service Providers (ANSP); To guide capacity planning, and enable the timely implementation of capacity enhancement measures needed to close the existing capacity gap and safely meet the forecast air traffic demand in the most cost-effective way, while respecting the environment; To provide technical and operational support, through expert advice and sophisticated tools and data to stakeholders in progressing capacity enhancement planning and implementation Capacity Assessment and Planning Interactive performance planning to meet the SES capacity target at network and local level NM Service Catalogue 12 August Version

72 Interactive performance planning to meet the SES capacity target at network and local level The Capacity Assessment and Planning activity supports ANSPs in the establishment of realistic and robust capacity plans, to meet the SES performance target for capacity at European ATM network and local/sub-regional level. Read more The Capacity Assessment and Planning activity monitors the enroute capacity delivered at local and network level and evaluates the capacity needed in the medium term to meet expected demand and close any existing capacity gaps. This is done in a fully interactive process, supporting ANSPs through the use of common data and sophisticated modelling tools. For more information on the ATM network capacity planning process, consult the Capacity Assessment & Planning Guidance document Addressed user needs Participate in the collaborative process for capacity assessment and planning Get guidance and support to establish my capacity plans Capacity assessments (CAPAN) Capacity plans - see the NOP June 2012 edition Capacity assessment & planning methodologies For further information please contact Stephanie Vincent or the Head of Operations Planning, Network Operations Management: razvan.bucuroiu@eurocontrol.int NM Service Catalogue 12 August Version

73 Tagged under: capacity capan gap plan simulation NM Service Catalogue 12 August Version

74 Flow Management - also referred to as Air Traffic Flow and Capacity Management (ATFCM) - is a the core of ATM network operations. The purpose of ATFCM is to: Manage the overall ATFCM Network in Europe and assist ANSPs to manage local capacity. Aim to achieve balance between demand and capacity. Multiple means are available to perform ATFCM, from adjusting the demand to anticipating and optimising the available capacity. Discover the ATFCM measures, the ATFCM cycle and the workflow of ATFCM services <Read more> Crisis & Contingency Management Tackling network disruptions and ensuring operational continuity Daily Operations Real-time adjustment of traffic flows to available capacity Daily Plan Preparation Develop the ATFCM measures to be implemented on the following day. Events and Scenario Management Resolution of potential capacity/demand imbalances caused by seasonal or significant events, by applying ATFCM solutions Load and capacity management Constant monitoring of the ATFCM situation and anticipation of corrective measures. NOP (Network Operations Plan) Coordination Optimising ATM operations' overall performance through cooperative planning NM Service Catalogue 12 August Version

75 Tackling network disruptions and ensuring operational continuity The Crisis and Contingency Management service aims at implementing ATFCM measures to deal with any network disruptions which impact European ATM and implements contingency measures to ensure the continuity of EUROCONTROL's operational services. This service is complementary to the "Crisis Coordination" service which alerts the aviation community to an impending crisis; proposes, coordinates and implements measures to deal with it, through the EACCC (European Aviation Crisis Coordination Cell); and keeps all aviation stakeholders informed about the evolution of the crisis. Network disruptions can be categorised at various levels: minor, major or crisis. They can result in the closure of aerodromes or portions of airspace. Network disruptions can have different causes, such as: Volcanic ash dispersion Nuclear emissions dispersion War Hazardous chemicals dispersion Fire Security threats (terrorism) Airborne spread of diseases Pandemics Major failure of a pan-european function Industrial action or unavailability of a major or several ANSPs Massive cyber attacks Severe meteorological conditions Fuel shortage Threat from outer space (e.g. satellite, meteorite, etc.) Network disruptions require a higher proportion of EUROCONTROL-imposed regulations which are implemented tactically and at a late stage. This service consists of: Taking action in the event of a network disruption or major failure in the ATS or ATFCM Service, which may result in heavy or long-lasting network congestion or in a major disruption of traffic flows. Applying contingency measures. Major failures of a component of the ATS or ATFCM service are covered, respectively, by the ACC/FMPs and NM ATFCM Procedural Contingency Plan. In the event of a failure requiring contingency action, the FMP controller initiates coordination with NM Service Catalogue 12 August Version

76 EUROCONTROL to implement pre-planned contingency measures. The Outputs are ATFM Messages and ATFCM Measures applied (displayed via the Collaboration Applications) to solve problems caused by network disruptions. For EUROCONTROL Member States, this service is provided under the terms and conditions of the standard agreement between EUROCONTROL and the ANSPs concerned as a constituent part of the ATFCM pan-european Functions. For non EUROCONTROL States, Crisis and Contingency Management may be provided on an individual basis under conditions defined in an appropriate agreement. A prerequisite of successful Crisis and Contingency Management provision is a pre-defined Contingency Plan detailing the configurations, capacities and strategies for each critical event in an ACC's area of responsibility, in order to enable EUROCONTROL to assist the FMP concerned in contingency operations. The procedures applicable in case of ACC contingency are defined in the agreement The FMP shall coordinate their contingency plans with EUROCONTROL, and are responsible for ensuring that such plans are kept updated and notified to EUROCONTROL. Contact/link for information: nm.current.ops.manager@eurocontrol.int Operational Contact for assistance: nm.current.ops.manager@eurocontrol.int (NM Current Operations Manager) Links: EVITA (a feature of the NOP for visualising the status of European ATM crisis) NOP public portal NOP protected portal, which provides more functions dedicated to ATM professionals: NM Service Catalogue 12 August Version

77 Tagged under: ATFCM measures contingency crisis network disruption service continuity NM Service Catalogue 12 August Version

78 Real-time adjustment of traffic flows to available capacity The main purpose of the Daily Operations service is to further evolve the plan made the day before based on real-time changes in order to minimise the impact of disruptions caused by unpredictable events (e.g. significant weather phenomena) and to maximise the benefits of last minute opportunities (e.g. opening of a new sector, closure of military areas, etc.). The Daily Operations Management service consists of considering real-time events and applying ATFCM measures in order to resolve tactical capacity/demand imbalances which impact on the ATFCM Daily Plan. The need to adapt the original Daily Plan may result from significant weather phenomena, unexpected ground or space infrastructure opportunities/limitations, more accurate FPL data, revised monitoring values, etc. These measures correspond to three complementary strategies: Utilising the available capacity (e.g. rerouteing flows & flights, FL management, etc.). Optimising the utilisation of the available capacity (e.g. sector configuration management, balancing arrival/departure capacity, etc.). Regulating the demand (e.g. slot allocation, constraining airborne traffic etc.). This service is performed by the Network Manager Operations Centre in coordination with the ANSPs (FMPs) and AOs concerned through the Collaborative Decision Making (CDM) process. On the technical side, this service is supported by the ETFMS (Enhanced Tactical Flow Management System) which displays the planned and actual traffic situation, generates computer assisted slot allocation, and assesses the re-routeings for flows and individual flights. The outputs of the Daily Operations service are: ATFM messages and ATFCM measures applied (and displayed via a Collaboration Applications in the tactical ATFCM phase) NM Service Catalogue 12 August Version

79 For EUROCONTROL Member States, the service is provided under the terms and conditions of the standard agreement between EUROCONTROL and the ANSPs concerned. For non-eurocontrol States, the service is provided on an individual basis, under conditions defined in an agreement. Contact/Link for information: Operational Contact for assistance: EUROCONTROL Network Manager Operations Centre Supervisor Tagged under: ATFCM ATFM CDM NM Service Catalogue 12 August Version

80 Develop the ATFCM measures to be implemented on the following day. Inform all operational stakeholders of the expected traffic situation, anticipated bottlenecks and demand/capacity imbalances along with planned ATFCM solutions for the following day, so they can adjust their operations accordingly The ATFCM Daily Plan is a set of ATFCM Measures (e.g. activation of rerouteing scenarios, slot allocation, etc.) prepared in advance for the day of operation and promulgated by means of the ATFM Notification Message (ANM) and the ATFM Information Message (AIM) Network News. Using the CDM process and the PREDICT system containing information on traffic demand from the previous week same day, the Network Manager Operations Centre prepares the planning for the next day; it is accessible for review by AOs and ANSPs. A daily afternoon e-conference called 'D-1 e-conference' is organised by the Network Manager Operations Centre to inform all interested parties involved about the ATFCMs situation in the ATFCM area for the following day. The outputs of the 'Daily Plan Preparation' service are: The promulgation of the ATFCM Daily Plan by ANM, and through the ATFM Information Message (AIM) 'Network News' summarising the situation. Both are accessible via the public NOP (Network Operations Portal) on EUROCONTROL's website. The set of ATFCM measures to be activated on the day of operations. It is accessible via the Operational Collaboration Applications (Protected NOP or CHMI) for all ATM actors without conditions. No prior registration is necessary for access to the 'D-1 E-conference' - access via this link The access to the ATFCM measures of the ATFCM Daily Plan is restricted to authenticated users, and requires a subscription to the Protected NOP or the CHMI applications). Contact for information: NM Network Management Cell NM Service Catalogue 12 August Version

81 Tele/WebEx conferences Online help Operational Contact for assistance: NM Network Management Cell Tagged under: AIM ANM daily plan e-conferences pre-tactical NM Service Catalogue 12 August Version

82 Resolution of potential capacity/demand imbalances caused by seasonal or significant events, by applying ATFCM solutions These solutions are a set of ATFCM measures, including routeing scenarios, to deliver optimum network performance; they take the constraints of both AOs and ANSPs into consideration. This is an essential component of the strategic and pre-tactical activities in network operations coordinated within the axis management process. ATFCM events are Seasonal events happen every year at the same time and impact on the ATFCM network in a relatively predictable way. Examples of seasonal events include: the South-West Axis flows, the North-East Axis flows, the ski season traffic flows etc. Significant events are those that generate a strong traffic demand in a relatively small area, generating local congestion. Examples of significant events are: the Olympic Games, the Football World Cup Finals, or Summits of Heads of States. Military events refer primarily to military exercises. They are coordinated with the national AMC (Airspace Management Cells) and addressed through specific scenarios. The general process consists of preparing scenarios under the Network Manager Operations Centre's supervision, in coordination with FMPs from the ACCs concerned, and the operations staff from the airlines involved. Should a significant event impact on an ANSP, the Network Manager Operations Centre may provide specific support to manage the event, on the ANSP's request. Scenarios Scenarios are the means by which the best possible airspace organisation combined with the best ATFCM measures can be implemented to meet airspace demand and to take into account traffic flows, airport and ATC capabilities. A scenario is a coherent set of measures combining airspace organisation, route flow restrictions, sector configuration plan, capacity plan, rerouting plan and/or regulation plan. Each scenario must be accompanied by its particular modus operandi for use of the network in relation with the ATC sector configuration, the route and airspace availability, special events, etc. Principles of Axis Management During the axis process, DNM proposes Network solutions based on the network optimisation principles including ATFCM and ASM considerations, and agreed with the concerned ACCs. DNM works actively to minimise the number of ATFM regulations, consistent with the protection of ATC sectors. With the maturing of the axis flow management, there are nowadays more options. In general, when voluntary measures are applied, aircraft operators are more willing to comply with the alternative routes proposed. The alternative is to accept the delays imposed by normal ATFM regulations. The process starts 6 months in advance with aixs meetings where ATFCM measures are NM Service Catalogue 12 August Version

83 discussed, consolidated and published on the NOP Portal. A few days before the flight, the pre-tactical process is activated by the NMOC whose task is to refine the ATFCM measures according to the updated network situation and to define the optimum ATFCM plan for the day of operations, in full collaboration with ATC, FMPs and AOs. Next step for the NMOC is the monitoring, coordinating and problem solving of Axis matters during tactical operations. This includes the allocation of individual aircraft departure times, re-routings to avoid bottlenecks and improve flight efficiency. The 3 Axes that operate all year round are: The north east axis (NE) provides a focus on the traffic flows in northern Europe and to/from the Russian Federation. The south west axis (SW) deals with the major weekend traffic flows between north western Europe and the Iberian peninsula. The south east axis (SE) deals with the flows of traffic between northern Europe and the south east Mediterranean. The Ski axis operates during the winter season only. E-conferencing E-conferencing tool is used as a collaborative decision making (CDM) platform both for planning and follow up purposes. Specific event management support for ANSPs List of ATFCM measures (scenarios) to be applied during the event Announcement of the scenarios via ATFM messages and publication through the collaboration applications in particular the NOP (Network Operations Portal). Access to the event management support for ANSPs For EUROCONTROL Member States, this service is delivered under the terms and conditions of the standard agreement between EUROCONTROL and the ANSPs concerned. For non-eurocontrol States, this service may be provided on an individual basis under special conditions defined in a specific agreement. The support is provided on the ANSP's request, with a minimum of one month's notice. Access to the E-Conferences No prior registration is necessary for access to E-conferences - Links to the tool are different depending on the axis, see bottom of the page "Links" Access to the Operational Collaboration Applications The detailed scenarios are visible via the protected NOP or the CHMI applications. Consult the detailed access conditions on the NOP and CHMI product pages. Contact for information: nm.strategic.operational.planning@eurocontrol.int NM Service Catalogue 12 August Version

84 Tele/WebEx conferences online help Operational Contact for assistance: (NMOC Flow Management Supervisor) Tagged under: event scenario strategic planning NM Service Catalogue 12 August Version

85 Constant monitoring of the ATFCM situation and anticipation of corrective measures. The purpose of the permanent monitoring of the ATFCM situation is for the Network Manager Operations Centre (NMOC) to be able to propose the most appropriate ATFCM measures - in collaboration with the ACCs concerned. The balance between the airspace capacity and the traffic load is monitored permanently by the Network Manager Operations Centre (NMOC) through three main information streams: - ACCs and airports communicate changes in their sector capacity or configurations via the FMP to the NMOC. The NMOC Systems are then updated accordingly: ETFMS for changes on the same day or CACD for later/longer changes. - Fight Plan data originating from AOs provide traffic demand information. - The Flight Plan data is updated in realtime in the ETFMS System. Load and Capacity Management is supported by the Network Operations Systems which core - the Enhanced Tactical Flow Management System (ETFMS) - compares the traffic demand with the available ATC (sector) capacity. These systems provide information services which enable: the collection and processing of real time data from ACCs, AOs and airports; the preparation and publication of regulation plans, ATFCM scenarios, ATFCM measures (e.g. slots and re-routings); the preparation of traffic forecast simulations. Read more on the ETFMS system Addressed user needs Perform flow management at local (FMP) or network level Share the network view on capacity and demand real time situation and evolution One essential feature of the Load and Capacity Management service is the collection of real time airborne flight data and their integration in the ETFMS. Collection of CPR, FSA and APR data The ETFMS collects surveillance data, the Correlated Position Reports (CPR), and the First NM Service Catalogue 12 August Version

86 System Activation (FSA) data from ACCs. For CPRs, the installation of NM equipment at the ACCs - the so-called Entry Nodes (EN) - is required. The ETFMS also receives Aircraft operator Position Report (APR) data from participating companies concerning aircraft departing an aerodrome outside the NM Area of Operations with a destination inside the area. Typically the data is derived from ACARS (Aircraft Communications, Addressing and Reporting System) information and provides the NMOC with an accurate arrival time, calculated by the company once the aircraft is airborne. This data is received before the flight enters the NM Area of Operations and allows the ETFMS to update the profile or trajectory of the flight. This flight is usually exempted from flow measures thus improving the sector load counts by optimising the slots of other (not yet airborne) flights. The ANSPs are progressively implementing the collection of CPRs and FSAs in cooperation with the Network Manager, the final objective being the full coverage of the NM Area of Operations. Read more on the process supporting the implementation of CPR, FSA and APR data in the Access Conditions tab. FAM (Flight Activation Monitoring) From areas from which ETFMS receives surveillance data, it knows which flights are airborne. This allows identifying the flights, which were planned to be airborne and which are actually not airborne. ETFMS suspends these flights which initiates the related communication procedure with the concerned Aircraft Operator and departure Tower. It allows releasing un-necessary ATFM slots which can result in delay improvements for other not yet airborne flights. This process is called Flight Activation Monitoring (FAM). For more information, read the Flight activation monitoring page on the website. Discover the map displaying the current deployment status of the FSA, CPR, FAM Read more on the ETFMS funtions: Entry and occupancy counts Flight profile calculations It is essential to collect highly accurate departure times from airports in order to refine in real time the network view on traffic during the pre-flight phase. The airports which have implemented Collaborative Decision Making (CDM) systems and procedures can send DPI (Departure Planning Information) messages to the Network Manager. These messages enable the Network Manager to update the real time flight situation in the ETFMS system, prior to take-off. The main information provided via the DPI message is: an accurate estimation of the take-off time the taxi-time the departure route (SID) the aircraft type and REGistration NM Service Catalogue 12 August Version

87 Benefits DPI messages provide a more accurate view of the traffic situation, therefore allowing an optimised ATFCM slot allocation process and a more efficient use of the ATFCM network capacity. DPI messages improve the Air Traffic Flow & Capacity Management (ATFCM) traffic predictions and consequently, the efficiency of air traffic flow management measures to be taken. Full cycle of Airport data integration: DPI and FUM messages The exchange of dynamic CDM information between the NMOC and the A-CDM airport is a two-way process: The airport sends DPI messages on estimate/target take off times to the NMOC The NMOC sends FUM messages on flight status and estimate landing times to the airport. Read more on the FUM messages in the Data Distribution service. Read more on Airport data integration The outputs of the Load and Capacity Management service are: Detection of potential operational problems, which may be solved by applying appropriate NM Service Catalogue 12 August Version

88 ATFCM measures. Data on capacity and demand - delivered via the NM Operational Collaboration Applications: (NOP Portal and CHMI) or via the Data Distribution Service. For EUROCONTROL Member States, this service is provided under the terms and conditions of the standard agreement between EUROCONTROL and the concerned ANSPs. For non EUROCONTROL States this service may be provided on an individual basis, under the conditions defined in the standard agreement. Although the overall service is public for the EUROCONTROL Member States, for the specific purpose of implementing the CPR, FSA, APR or DPI message exchanges with the Network Manager Operations Centre, a service request shall be raised at EUROCONTROL. This will trigger an integration project which includes the establishment of an ICD (Interface Control Document) defining the technical details of the interface and signed by both parties. To know more on this integration project, read as an example the DPI/FUM project steps Contact/Link for information: cfmu.fm.supervisor@eurocontrol.int Operational Contact for assistance: cfmu.fm.supervisor@eurocontrol.int EUROCONTROL Network Manager Operations Centre Supervisor Tagged under: APR ATFCM capacity CPR dpi ETFMS FAM FSA FUM monitoring NM Service Catalogue 12 August Version

89 Optimising ATM operations' overall performance through cooperative planning The Network Operations Plan is a consolidated network flow and capacity overview, enabling operational partners to anticipate or react to any events and to increase their mutual knowledge of the situation from the strategic phase to the real-time operation phase. NOP Coordination aims at consolidating the inputs of all operational partners and at negotiating the optimum plan for the network's overall benefit. Read more The operations planning process consolidates forecasts and plans from all partners involved in ATM operations (ANSPs, airports, AOs, MIL) and from the EUROCONTROL units in charge of flow, capacity, and airspace management. Starting with the strategic planning of capacities (see details in the 'Network Planning' activity), the process moves to an operational level with the development of derived seasonal, weekly and daily plans (the so-called 'NOP Coordination'). Addressed user needs see the operations plans for all partners involved in European ATM participate in the collaborative process for network operations planning have updates on the evolution of the operations plan at all stages of the ATFCM process (strategic, pre-tactical, and tactical) learn about the seasonal, weekly and daily ATFCM situation, including events and planned measures. The output of the NOP process is a dynamic, consolidated view of the ATFCM situation, reflecting its dynamic nature and its 3 to 5 year, annual, seasonal weekly and daily periods. View the latest NOP All operational stakeholders involved in air traffic management or aircraft operations are eligible. NM Service Catalogue 12 August Version

90 The operational process which supports this service is described in the Network Operations HANDBOOK. For information on the access conditions to the applications displaying the Network Operations Plan, consult the corresponding products in the catalogue: Network Operations Portal, CHMI applications, Network Operations Terminal, NM B2B). For more information read: Overall strategic planning process ATFCM process. Operational Assistance For technical support: contact the Technical Helpdesk via the NM Contact page. For assistance or questions on the operational content of the NOP: contact the related Network Manager Operations Centre team as mentioned on the NOP Portal. Contact for general information Send your questions through the NM request for information form. Tagged under: ATFCM CDM operations plan strategic planning NM Service Catalogue 12 August Version

91 The central process for collecting, processing and distributing flight plans is a key enabler of the ATFCM Function. This process is supported by the Integrated Initial Flight Plan Processing System (IFPS) and covers that part of the ICAO EUR Region known as the IFPS Zone (IFPZ). One of the aims of the IFPS is to consolidate the flight plans of the Network Manager area of operations (IFPZ) into a single repository, thus maximising the consistency of flight data available operationally. To achieve this, all flight plans and associated messages for IFR/GAT flights or parts thereof intending to operate within the IFPZ shall be submitted to the IFPS for processing. Detailed operating procedures on filing flight plans in the IFPS are described in the IFPS Users Manual in the Network Operations HANDBOOK. Read More CSS Service - Call Sign Similarity Service Improvement of flight safety by reducing risks of call sign confusion. Flight Plan pre-validation The Flight Plan Pre-validation Service is to improve the quality of submitted Flight Plans and therefore flight planning operations. Flight Plan Processing and Distribution Consistent and efficient management and distribution of flight plan data including related messages Repetitive Flight Planning (RPL) Filing repetitive flight plans (RPL) Route assistance Assistance to users for finding the most efficient route. NM Service Catalogue 12 August Version

92 Improvement of flight safety by reducing risks of call sign confusion. The purpose of the Call Sign Similarity Service, and its associated Call Sign Similarity Tool (CSST), is to help AOs to de-conflict similar call signs embedded in their schedules and so reduce the incidence of call sign confusion events, improving the safety of the Network. Read more on the CSS Project This service is delivered by the Call Sign management Cell (CSMC) which forms part of the Network Manager Operations Centre (NMOC). Currently two sets of services are available: Service Level 0 - whose aim is primarily to raise awareness about CSS reduction processes Service Level 1 (since March 2012) - which provides support to de-confliction or elimination of similar call signs within a single aircraft operator's schedule. Service Level 0 - the Call Sign Management Cell The main objectives of Service Level 0 include active participation in raising awareness about call sign similarity reduction processes. In particular, this involves providing the following: Publication of the CSS Rules to be applied in the process of detection and resolution of conflicts; support to aircraft operators in implementing call sign similarity reduction processes; acting as a facilitator between aircraft operators; feedback and monitoring of the results of the implementation and of the use of the de-confliction strategies during the season. Call sign Similarity (CSS) Service - Service Level 1 Service Level 1 corresponds to the de-confliction or prevention of similar call signs within a single aircraft operator's schedule with the support of a dedicated software called the CSS Tool. This has to be performed by the aircraft operator prior to the start of the summer and winter season. The role of the CSMC is to facilitate and monitor the whole process. The CSS Tool is available to aircraft operators through the NOP Portal and will simplify the various detection and de-confliction operations needed. Specific procedures to use this application are being developed. CSS Service Level 1 began with a pilot phase during winter 2011/12 and was formally launched in March It is now available to all aircraft operators in the ECAC zone. Call sign Similarity (CSS) Service - Service Level 2 Service Level 2 corresponds to the detection and de-confliction of similar call signs between NM Service Catalogue 12 August Version

93 different aircraft operators schedules performed by the CSMC and to which the aircraft operators are willing to send their schedule data. This will be carried out before the summer and winter season and can only be done by a centralised unit, such as the NM CSMC. Service Level 2 would need the support of an improved version of the CSS Tool. Service Level 2 is dependent of the success of Service Level 1 operations. Addressed user needs know what constitutes a 'similarity'. detect and de-conflict call sign similarities in my schedule. access the Call Sign Similarity Tool. know the CSS Tool development timeline. know how to report a call sign similarity event The ultimate aim of the call sign similarity service (CSS) is to reduce the number of similarity events (similar call signs on the same frequency at the same time), so reducing the likelihood of call sign confusion occurring and therefore improving levels of safety. One key element in reducing the number of call sign similarities (CSS) is the publication of an agreed set of Call Sign Similarity Rules i.e. agreed definitions of what constitutes a similarity. These Rules have been identified by analysis of safety reports concerning call sign confusion and by the Call Sign Similarity User Group (CSS UG), which includes representatives from aircraft operators (AOs), air navigation service providers (ANSPs) and other aviation organisations (e.g. ICAO and IATA). In addition to the rules for detection of similarities, the CSS UG, in considering how to modify a call sign to create a solution, have laid down some basic principles that describe acceptable formats for the creation or correction of call signs. Aircraft operators actively engaged or wishing to engage in prevention of call sign similarity without making use of the on-line tool provided by EUROCONTROL are strongly encouraged to apply, in so far as possible, the rules described here. Single AO Similarity Rules The single AO Similarity Rules describe a set of rules for detecting similarities between two (or more) call signs belonging to the same AO i.e. having the same AO designator and usually present within the same schedule file. These Rules are usually applicable to all flights in all airspace. Local Similarity Rules Specific constraints on the composition of call signs can come from ANSPs. For example, an ANSP may not be able to accept mixed alphanumeric call signs or may wish to avoid confusion with other data included within a radar label. By definition, such a rule or constraint is applicable to a specific airspace and is therefore referred to as a local rule which applies only to flights passing through that airspace. These Rules may, depending upon the specific circumstances, differ in terms of their importance. NM Service Catalogue 12 August Version

94 Single Call Sign Similarity Rules A similarity event does not have to involve two call signs. A call sign can be similar to different entities commonly broadcast within an ATC clearance e.g. runway designator, a flight level or VHF frequency. Depending upon the detail, these type of similarity rules may be general i.e. applicable to all flights, or some may be applied locally. While these types of similarities can certainly generate confusion they are generally considered less serious as they will normally not cause one aircraft to take the clearance intended for another. They are also more predictable for pilot and/or controller as the entities concerned are always present. In addition, as there is usually only one aircraft involved, recovery is easier. The Call Sign Management Cell (CSMC) will provide support and assistance where needed. Related links Access the Call Sign Similarity Rules (pdf) Rules diagram (jpg) Publication of the CSS Rules to be applied in the process of detection and resolution of conflicts Support to AOs in implementing call sign similarity reduction processes. Facilitation between AOs Feedback and monitoring of the results of the implementation and of the use of the de-confliction strategies during the season. Service Level 0 is public Service Level 1 is available upon subscription and signing of a service agreement and includes access to the CSS Tool. The CSS Service, and access to the CSS Tool, is via a special NOP Portal URL. The following access conditions apply: A Token is required and will be validated to enable access to the CSS. For performance reasons, it may be necessary for the CSMC to 'manage' concurrent access to the CSS Tool and registered users will be advised accordingly. Registration process: Prospective users should, in the first instance, complete a Service Request form and type "CSS Tool" in the 'Optional Information' box to help facilitate the request. NM Service Catalogue 12 August Version

95 Assistance A CSST User Guide will be provided to by the CSMC to aircraft operators who register to access the tool. The CSMC can provide advice and assistance in using the CSST Contact address Technical problems with the Tool should be reported in the first instance to the Technical Helpdesk. More Links Announcement of the start of Service level 1 Operations European Action Plan for Air Ground Communication Safety Safety management CSS Rules, CSS Service Levels, European Action Plan for Air Ground Communication Safety via the Call Sign Similarity project page. Tagged under: Call sign confusion similarity NM Service Catalogue 12 August Version

96 The Flight Plan Pre-validation Service is to improve the quality of submitted Flight Plans and therefore flight planning operations. This service enables message originators to submit flight plans to a dedicated test address for pre-validation in the IFPS Validation System (IFPUV) - prior to their official submission to the operational IFPS. The IFPUV system can receive flight plan validation requests through the Public and the Protected NOP, the AFTN and SITA Networks. IFPUV provides feedback to the originator: non operational acknowledgement or rejection message. Notices Flight plans submitted for pre-validation are not saved. Manual correction is not possible; invalid flight plans are automatically rejected. Feedback in the form of non-operational acknowledgement, or a rejection message. This activity is accessible to all Aircraft Operators. The Flight Plans may be submitted for pre-validation via: AFTN Network (AFTN address: EUCHZMFV). SITA Network (SITA address: BRUEY7X) The NOP Portal (both Protected and Public versions) The NM B2B (more specifically: Flight Preparation Service) Subscription Subscription is only necessary to access the protected NOP. Service Hours NM Service Catalogue 12 August Version

97 This service is accessible 24 hours, 7 days a week. The contact details of the IFPS Supervisors can be found on the EUROCONTROL Network Management contacts page Tagged under: Flight plan pre-validation NM Service Catalogue 12 August Version

98 Consistent and efficient management and distribution of flight plan data including related messages Provision of flight data which supports the functions described in the Network Management Implementing Rule. It is at the core of the Flight planning domain. To ensure efficient Flight Plan management at an European level, a centralised flight plan processing and distribution function is operated by the Network Manager Operations Centre. This service is supported by the IFPS and covers that part of the ICAO EUR Region known as the IFPS Zone (IFPZ). Process All flight plans and associated messages for IFR/GAT flights or parts thereof intending to operate within the IFPZ must be submitted by AOs to the IFPS for processing. Flight Plans received from AOs are validated, corrected where possible, and redistributed by the Network Manager Operations Centre to the ANSPs and operational partners concerned. Flight plans accepted by the Network Manager Operations Centre are periodically re-validated in order to take into account changes in the airspace data as reflected in CACD. Flight Plans that re-validation finds invalid, may be suspended. The Network Operations Systems exchange Flight Plan messages with their operational stakeholders via AFTN and SITA Networks; filing of flight plans can also be done through a B2B Web Service. The address(es) to which the Network Operations Systems send these messages are either derived from the message(s) themselves or are addresses stored in the Network Operations Systems to reflect specific user requirements. Alternatively, a user may request to have messages sent to other addresses. The outputs of this activity are: Operational Reply Messages (ORMs) sent to the message originator; they give the result of the Flight Plan's (and associated messages) processing (ACK, REJ or MAN) Checked and validated Flight Plan data distributed to ANSPs Flight Suspension Message (FLS) and De-Suspension Message (DES); FLS are sent for flight plans when re-validation has found them invalid, DES are sent when they are valid after having been invalid. NM Service Catalogue 12 August Version

99 Eligibility The service is only available to organisations which are actively engaged in ATM operations or in the operation of aircraft and related support services. Subscription For the initial subscription to this service, a Service Request Form shall be completed. To request updates of the addresses for reception of operational messages, an can be sent to: nm.airspace.data.supervisor@eurocontrol.int Agreement The general procedures to be applied between EUROCONTROL and the user are specified in detail in the Network Operations HANDBOOK. The provision of the service is governed by the Service Agreement or Letter of Agreement signed between EUROCONTROL and the user. More specifically: The agreement requires namely: SITA or AFTN addresses shall be provided (no other address can be accepted). ATFM/IFPS messages can only be used for the purpose assigned to them according to the current edition of the Network Operations Handbook. ATFM/IFPS messages shall not be used for any other purpose. In particular, they shall not be used with the aim of obtaining an unfair advantage. The user must keep the number of ATFM/IFPS messages concerned with any particular flight to the minimum required for adhering to the agreed ATFCM Procedures published in the Network Operations HANDBOOK. Any abuse of the facility of providing ATFM/IFPS messages to the specified address under the Agreement shall lead to termination of the Agreement. Hours of Operations 24 hours, 7 days a week Information and Assistance Contact/Link for information: IFPS Supervisor: Unit 1 (Brussels): fdostrsup@ops.cfmu.eurocontrol.int Unit 2 (Bretigny): ifpu2.sup@ops.cfmu.eurocontrol.int Operational Contact for assistance: IFPS Supervisor: Unit 1 (Brussels): fdostrsup@ops.cfmu.eurocontrol.int Unit 2 (Bretigny): ifpu2.sup@ops.cfmu.eurocontrol.int To request updates of the addresses for reception of IFPS messages, the Airspace Data Management Operations Team Supervisor: nm.airspace.data.supervisor@eurocontrol.int User documentation There is no user guide for this service. Consult the 'IFPS User Manual', the 'ATFCM User Manual' NM Service Catalogue 12 August Version

100 and the 'Flight Progress Messages' document - in the Network Operations Library on the EUROCONTROL website Tagged under: address handling Flight plan flight plan message flight validation NM Service Catalogue 12 August Version

101 Filing repetitive flight plans (RPL) The purpose of the Repetitive Flight Planning Service is to facilitate flight planning operations within IFPZ for AOs, AROs and other interested parties via optimised, centralised RPL list submissions to the Network Manager Operations Centre, their verifications and subsequent correction and distribution to ANSPs as required. RPLs can be submitted by AOs twice a year, for the summer and winter seasons, corresponding to the time change schedule. When doing so, the submission of individual Flight Plans is no longer required. RPLs are pre-formatted documents sent to the Network Manager Operations Centre by: (preferred method). Fax Upon receipt of the RPL, an acknowledgment message (ACK) is sent to the originator. RPLs are (re-)processed for each new AIRAC cycle; 'invalid' ones are corrected by RPL operators working with the AOs. The main output of the Repetitive Flight Planning Service is the automated generation and distribution of validated individual flight plans. A secondary output of the Repetitive Flight Planning Service is the so called 'bulk output' which is issued to ACCs, on request. The purpose of these bulk outputs is to ensure contingency in case of major unavailability of the Network Manager Operations Systems. The third output is the generation of messages for RPL feedback: acknowledgement of receipt, feedback on processing procedures. Eligibility The Repetitive Flight Planning Service is only available to organisations actively engaged in aircraft operations (and related support services), provided that they have concluded an agreement with EUROCONTROL. AOs who wish to create RPL files for submission to EUROCONTROL may request the RPL Input Application by completing the Service Request Form. Specific Conditions NM Service Catalogue 12 August Version

102 The RPL Input Application is a software program which enables RPLs to be submitted as a bulk file in an electronic format that is compatible with the RPL System. The Instructions to install and use the RPL Input Application are available in a User Guide. The operating procedures to be applied are detailed in the Network Operations HANDBOOK The provision of the service is governed by an agreement with EUROCONTROL: EUROCONTROL reserves the right to unilaterally change a RPL on request of a National Administration or during the quality control process. EUROCONTROL will implement these changes when valid and coordinate the changes with the RPL originator. EUROCONTROL reserves the right to suspend the Repetitive Flight Planning Service at any time, in case of critical events. The originator is responsible for ensuring that the RPL generated for the day of flight takes into account any changes in the RAD, any CRAM, NOTAM or AIM with respect to short-term airspace changes by sending a CHG or CNL and FPL to both IFPS Units no sooner than 20 hours before EOBT. Service Hours From Monday to Friday 07:30 to 17:00 CET Contact for information RPL Team: rpl@eurocontrol.int Operational Contact for assistance: fdorplsup@eurocontrol.int NM Service Catalogue 12 August Version

103 Assistance to users for finding the most efficient route. Assistance to users in finding the most appropriate route before Flight Plan filing, or in identifying alternate routes for updating filed Flight Plans, so improving efficiency. These tools are available at the different stages of the Flight Plan handling process: Before Flight Plan filing IFPUV: An automatic system which allows a Flight Plan originator to validate Flight Plans prior to their submission to the operational IFPS. It is available via the NOP (web access) and via the B2B Web Services. For updating a filed Flight Plan AOWIR: A tool which provides the AO with the ability to find a valid and/or improved routing option. Alternatively, the Network Manager Operations Centre can update the Flight Plan directly. This can be done via the NOP (web access) and via CHMI. Route Generator: A tool that dynamically builds routes which are valid according to all constraints (including dynamic changes) known at the time of generation and according to the criteria provided - i.e. EOBT (Estimated Off-Block Time), RFL (Requester Flight Level), Aircraft Type, etc. This feature is embedded within IFPUV and AOWIR. It is available via the NOP (web access), and the NM B2B. The outputs are: A formalised set of routes validated against the current AIRAC data. generated routes, validated against all known constraints, based on parameters entered by the originator. NM Service Catalogue 12 August Version

104 IFPUV access is publicly available on the NOP (without the Route Generator) AOWIR and the Route Generator are available to organisations which are engaged in the operation of aircraft (and related support services) via the NOP, the NM B2B or the CHMI. See the Collaboration Applications and NM B2B for more information. Contact: IFPS Supervisors at: Links: Unit 1 (Brussels): fdostrsup@ops.cfmu.eurocontrol.int Unit 2 (Bretigny): ifpu2.sup@ops.cfmu.eurocontrol.int Flight Plan 2012 Tagged under: efficient route Flight plan flight plan filing route NM Service Catalogue 12 August Version

105 The purpose of this domain is to manage a central and permanently updated view of the European airspace, a prerequisite to perform network operations. To achieve this common view, all 41 countries which form part of the EUROCONTROL area of operations provide us their airspace and aeronautical data information via centralised systems dedicated to this task: the Central Airspace and Capacity Database (CACD) for airspace data and the related CADF function the European AIS Database (EAD) for aeronautical data. After processing, this data is made available to operational stakeholders through various information systems, services and products, such as the Route Availability Document (RAD) and the publication of the Airspace Use Plan/Updated Use Plan (AUP/UUP). The workflow of the services involved in the Aeronautical Data Domain is summarised in the diagram. Read more Airspace Data Management Consolidated network view of the European airspace Airspace Pre-Validation Correct Airspace Data inconsistencies EAD Data Management EAD is a centralised reference database of qualityassured aeronautical information and, a fully integrated, state-of-the-art AIS solution Publication of Airspace Situation Gives information on Conditional Routes (CDRs) availability and on airspace usage through messages RAD Implementation A single, fully integrated and coordinated scheme for Route Network and Free Route Airspace utilisation rules and availability. NM Service Catalogue 12 August Version

106 Consolidated network view of the European airspace The purpose of the Airspace Data Management is to manage and provide all necessary airspace information to feed the core Network Manager Operational systems (IFPS, ETFMS) and the systems of our operational stakeholders. With the ongoing implementation of the ADR (Airspace Data Repository) programme, the quality of the data is improved, thanks to the alignment of the EAD SDO data and of the CACD, and the data is made available in a standard AIXM 5.1 format. Read more on ADR The airspace information which feeds the core Network Operations systems and our operational stakeholders' systems consists of: ECAC airspace infrastructure (published officially in the AIPs). Operational unpublished data collected from ANSPs (taxitime, sectorisation, etc.). Specific non AIP data required to perform the ATFCM function (such as Traffic Volumes). Airspace management operational data required for EAUP/EUUP publication. Restrictions implementation required to validate Flight Plans. Addressing library for distributing ETFMS/IFPS messages/parameter settings to AOs and ANSPs. Production process: The Network Manager Operations Centre collects and analyses the external and relevant information available in: AIP amendments from the Member States. Interim AIP issues. NOTAM. Various documents communicated by 'ENV Coordinators' (LoA between ACC, Sectors definition, Network Operations Handbook forms, etc.). RAD. Aircraft performance information (Cruising Speed, Climb and Descent speeds and rates) from various sources like BADA (Brétigny), aircraft manufacturers and AOs. AUP/UUP, whose data provision is automated through CIAM and via B2B as a result of the ADR programme for enabling interoperability with local ASM tools. The Network Manager Operations Centre updates the CACD (former ENV) database with this 'external' information after filtering. The Airspace Data is validated prior to distribution. This activity leads to dynamic (during the current AIRAC cycle) or static (for the next AIRAC cycles) systems database updates. NM Service Catalogue 12 August Version

107 In parallel, the ENV Coordinators and the FMP work closely with the Network Manager Operations Centre to provide information that is required by the Network Manager Operations Centre and not officially published by ANSPs. Distribution process: Part of the CACD airspace information is distributed to ANSPs via the Environment Dossier and/or in special files. As a result of the ADR Programme, the following services are made available: - The electronic restrictions - which among others include EU/EURO restrictions and the Direct Free Route Airsapce (DCT FRA) restrictions - available through a ftp server in AIXM format (a temporary - duration of few hours, daily, weekly - or seasonal airspace related information and/or other information influencing the air navigation is considered either as EU or EURO restriction). - The electronic RAD (e-rad), which is a file directly readable by external applications E-RAD is a feature of the EAD SDO for Data user service. NB: The e-rad via EAD is a temporary solution which will be replaced by a NM B2B service in Users will be informed in due time of this evolution. - The download of operational airspace data to support ASM & FPL processes- available via B2B in AIXM format; - the electronic Airspace Management Information (e-ami), which contains the changes to airspace and conditional route use, available via B2B in AIXM format and European Airspace Use Plan (AUP/UUP), accessible via NOP Portal CACD/ENV Data Updates accessible through the CHMI application for Environment Coordinators (CIREN). The 'ENV Dossier'. The CACD/ENV Dossier is an abstract of non-officially published data required for Network Operations and distributed to the National ENV Coordinators, who validates the data quality and completeness Electronic restrictions published via a ftp server e-aim via B2B and EAUP/UUP via NOP Portal operational data download via B2B NB: the ftp server is a temporary solution which will be replaced by a NM B2B service in Users will be informed in due time of this evolution. User needs addressed Have a single source of validated and dynamically updated operational airspace data Enable the timely publication of information on airspace structure and restrictions The service is only available for EUROCONTROL Member States and for the CFSPs operating flights in the EUROCONTROL area. Applicable procedures for the reception of the ENV dossier can be found in the Network Operations HANDBOOK in the 'Provision of ENV Data' Manual, the ASM HANDBOOK, the FUA/AMC CADF Operational Manual and the ADR E-RAD Conceptual Manual/User Access. For the subscription to CIREN, see the CHMI description in the catalogue. The procedure for subscribing to the NOP Portal and the NM B2B are also described in this catalogue. Service hours for real time operational support: NM Service Catalogue 12 August Version

108 CACD (Central Airspace and Capacity Database) real time problems: 7: CET CADF (Centralised Airspace Data Function) real time problems: 7: CET Information and Assistance Contact for operational assistance ( ): Airspace Data Management Supervisor: Contact for information/pre-validation requests ( ): AIRAC Support Team: Tagged under: CACD EAD ENV Coordinator ENV dossier NM Service Catalogue 12 August Version

109 Correct Airspace Data inconsistencies The purpose of this Airspace pre-validation service is to allow ANSPs to detect and correct inconsistencies and/or incomplete fields in airspace data before publication. Airspace Pre-Validation consists in implementing and validating airspace data before official publication of the Aeronautical Information Publication (AIP). Several AIRAC cycles in advance, National ENV Coordinators (NECs) may submit their planned airspace modifications to the Network Manager Operations Centre for pre-validation purposes. In collaboration with the ENV Coordinator and the FMP specialists in the relevant ANSP, the Network Manager Operations Centre creates a specific database that is loaded on test systems. The ANSP team, including the ENV Coordinator and the FMP specialists, simulate the impact of the airspace/route structure changes using existing/adapted/newly created flight plans - in coordination with the Network Manager Operations Centre. The simulation results are given to the ANSP/CNAA. Addressed user needs Optimise the quality of airspace operational data before official publication The output of the service is: Airspace data validated by the Network Manager Operations Centre. This service is provided to EUROCONTROL Members States only when deemed necessary for ATFCM purposes, upon request by ANSPs. The applicable procedure is described in the Network Operations HANDBOOK. Contact for information and operational assistance: AIRAC Support Team: nm.airac.support@eurocontrol.int NM Service Catalogue 12 August Version

110 Tagged under: validation NM Service Catalogue 12 August Version

111 EAD is a centralised reference database of qualityassured aeronautical information and, a fully integrated, state-of-the-art AIS solution EAD enables the creation and maintenance of aeronautical information in a centralised, harmonised and validated manner, offering a fully integrated solution for both aeronautical information providers and users. Read more on the EAD web pages The European Aeronautical Information Services Database (EAD) is a single, centralised repository of aeronautical information. It enhances quality of aeronautical data by using international standards and rigorous data-checking procedures, including in-depth validation and verification. Two main types of clients use EAD: Data Providers and Data Users. EAD Data Providers Data providers use the database to directly maintain and distribute their own aeronautical information. They retain full control of and intellectual property rights over the information they input into EAD. Data providers include: Aeronautical Information Services (AIS) organisations within Civil Aviation Authorities, Air Navigation Service Providers (ANSPs) and military administrations from the European Civil Aviation Conference (ECAC) area; as well as designated organisations which maintain data that does not fall under the responsibility of national agencies. EAD Data Users Data users consult and download data or aeronautical publications, and generate reports from EAD. Typical data users include: Data providers; Aircraft operators; International organisations; Private pilots; Commercial users; and the general public. Addressed User Needs Data Users: Get a single access point for quality NOTAM information Get pre-flight information NM Service Catalogue 12 August Version

112 Consult ECAC AIPs Download aeronautical information in AIXM format Data Providers: As an NOF (NOTAM Office), I need to create and maintain NOTAM information As an ANSP, I need to publish AIP information As an ANSP, I want to maintain information in AIXM format As an ARO, I want an integrated flight planning solution A centralised and harmonised repository of quality assured aeronautical information, including static data in AIXM format, worldwide NOTAM information as well as AIP and Chart documents. Access to the EAD is subject to the signing of a Data Provider/ Data User Agreement with EUROCONTROL. Request for subscriptions shall be sent via the EAD Service Request form. For information and assistance, contact: Ead.service@eurocontrol.int NM Service Catalogue 12 August Version

113 Tagged under: aeronautical data airspace data AIS EAD services NM Service Catalogue 12 August Version

114 Gives information on Conditional Routes (CDRs) availability and on airspace usage through messages The purpose of this service is to inform airspace users on the evolution of the Airspace situation, i.e. on the status of the Conditional Routes' (CDRs) availability and airspace allocations. This service is given in the context of the Airspace Data Repository (ADR) developments and the CADF Function (ECAC Centralised Airspace Data Function) delivered by the Network Manager Operations Centre. The information is collected via National Airspace Management Cells (AMCs) and compiled into various messages: the EAUP (European Airspace Use Plan) which contains the list of CDR-1 closures and CDR-2 made available by the AMCs the eami (electronic Airspace Management Information). Addressed user needs Users receive timely information on changes in airspace structure and restrictions. The EAUP (European Airspace Use Plan) which is visible in real time in the NOP Portal and CHMI applications The eami (electronic Airspace Management Information) which provides the information on the airspace situation in a system to system exchange (B2B) format. Access to airspace information via the EAUP is public. See the NOP Public Portal. To access eami, you have to subscribe to the NM B2B. For information on how to subscribe to the products where airspace information is published, consult: NOP Portal, CHMI, NM B2B in this catalogue Service Hours 24 hours a day, 7 days a week. NM Service Catalogue 12 August Version

115 Information and Assistance Contact for information and assistance: Secondary contact for operational assistance during operations: Tagged under: aeronautical data CACD EAD erad NOTAM NM Service Catalogue 12 August Version

116 A single, fully integrated and coordinated scheme for Route Network and Free Route Airspace utilisation rules and availability. The Route Availability Document (RAD) facilitates flight planning in order to improve Air traffic Flow and Capacity Management (ATFCM) while allowing aircraft operators' flight planning flexibility. It also enables ANSPs to maximise capacity and reduce complexity by defining restrictions that prevent disruption to the organised system of major traffic flows through the congested areas with due regard to aircraft operators requirements. RAD Implementation consists of the collation, coordination, validation and publication of a sole-source flight-planning document, which integrates both structural and ATFCM requirements, geographically and vertically, following an appropriate collaborative decision making (CDM) process between the network manager and the operational stakeholders. The RAD is a 'central' source of airspace utilisation rules and availability defined and communicated by the ANSPs, 56 days before the start of the concerned Aeronautical Information Regulation and Control (AIRAC) cycle. The production of the RAD encompasses data compilation, interpretation, validation, and implementation in the CACD (former ENV) database. Addressed user needs Timely information on changes in airspace structure and airspace utilisation rules and availability. The results of the RAD implementation are published via: the NOP Portal EAD PAMS and distributed to a list of addressees by . Route changes which impact the current AIRAC are updated in the RAD Document. the electronic RAD (e-rad), which is a feature of the 'SDO for Data user service. This file - directly readable by external applications - is published 10 days before the AIRAC cycle. NB: The e-rad is a temporary solution which will be replaced by a NM B2B service in Users will be informed in due course about this development. the provision of FTP files. The service is only available to EUROCONTROL Member States and for CFSPs operating flights NM Service Catalogue 12 August Version

117 in the EUROCONTROL area. The applicable procedures are described in the Network Operations HANDBOOK, the ERNIP Part 3 - ASM Handbook, the FUA/AMC CADF Operations Manual and in the EAD Operational User Handbook. These documents can be found on the EUROCONTROL website in the Network Operations Library and the Airspace Design Library. For information on the subscription process for the NOP Portal, CHMI, EAD PAMS for Data User and EAD SDO for Data User, consult the corresponding products in this catalogue. Contact for information and assistance on the RAD: nm.rad@eurocontrol.int Operational Contact for assistance: Airspace Data Management Supervisor: nm.airspace.data.supervisor@eurocontrol.int For more information on the applications where the results of the RAD implementation are published, see the description of the following products in the NM catalogue: NOP Portal, CHMI, EAD PAMS for Data User and EAD SDO for Data User. Tagged under: AIRAC NOP restriction route route availability NM Service Catalogue 12 August Version

118 The Operational Collaboration Domain aims at facilitating the interactions of operational stakeholders with the Network Manager to perform efficient network operations. It consists of: technical interfaces, such as operational applications customised by user category or system to system interfaces support services to assist users, such as helpdesks, claim management or the allocation of access to the operational services and products. AIP/Charts Production Generation and maintenance of AIP documents and aeronautical charts automatically from SDO ARO Briefing Facility Creation and management of flight plans fully integrated in the EAD Data User application ATFCM Helpdesk (Air Traffic Flow and Capacity Management Helpdesk) Provision of support and advice on ATFCM matters to AOs, AROs and other actors involved in flight planning and aircraft operations... CHMI (Collaboration Human Machine Interface) Applications Graphical interface to the Network Operations systems Claim Management Collecting, investigating and reporting on operational claims Data Distribution Distribution of real-time enhanced flight data EAD Service Desk Provision of 24 hour operational and technical support to EAD clients Flight Planning Helpdesk Assistance on flight planning. INO for Data Users Access to worldwide processed and validated NOTAM information INO International NOTAM Operations for Data Providers Allows the creation and management of NOTAM information in a centralised and harmonised manne NM Service Catalogue 12 August Version

119 Network Operations Portal NOP Portal: Network Operations Portal Network Operations Terminal Integrated technical solution for managing the FMP's CHMI connections with the Network Manager NM Service Catalogue 12 August Version

120 The Operational Collaboration Domain aims at facilitating the interactions of operational stakeholders with the Network Manager to perform efficient network operations. It consists of: technical interfaces, such as operational applications customised by user category or system to system interfaces support services to assist users, such as helpdesks, claim management or the allocation of access to the operational services and products. NM B2B Efficient business-to-business data exchange across the "ATM value chain" PAMS for Data Providers Supports the publication of AIP information in the centralised EAD AIP Library PAMS for Data Users - Published AIP Management System for Data Users Complete library of Aeronautical Information Publications (AIPs) and aeronautical charts for ECAC States PENS Management Pan European Network System Management Management of PENS by the PENS Management Unit under the oversight of the PSSG and according to PENS Governance SDO Static Data Operations for Data Providers Static data maintenance in AIXM format, fully integrated with the other EAD Services SDO Static Data Operations for Data Users Central repository of the EAD in AIXM format, enabling report generation or static data download Technical Helpdesk Support for the external and internal users of the Network Operations Systems and Applications User Relations Effective user relations to maximise customer satisfaction NM Service Catalogue 12 August Version

121 Generation and maintenance of AIP documents and aeronautical charts automatically from SDO AIP/Charts Production tools support AIS Data Providers in the publication of their national AIP Charts and related information. It can also be used by Data Users who need to create documents or charts which include information copied from the SDO Database. Read more on the EAD web pages Aeronautical Information Publication Production Generation and maintenance of official national AIS documentation: AIP, AIRAC & non-airac AIP Amendments and Supplements, AIC and checklists for Supplements and AIC. The static data information (Aerodrome, FIR, etc.) necessary for the creation of documents is copied from the SDO database to the AIP database. The AIP Production Tool provides facilities to: Manage the different versions of a document by using the AIP manager. Modify a document, referring to the database. Generate document amendments in PDF and/or XML format. Chart Production Chart production is used to generate and maintain aeronautical charts defined in an AIP. The static data information (Aerodrome, FIR etc.) necessary for chart creation is replicated from the SDO Database to the Chart database. The Chart Production Tool provides facilities to: Set up a chart: defining the chart's geographical reference. Compose a chart: add elements from the database. Synchronise a chart: check chart annotation against the database. Update a chart: provide changes for new effective date. Publish a chart: create output that is ready for publication. Maintain chart specifications: define chart attributes, grid appearance and element symbolisation. Addressed User Needs As an NOF (NOTAM Office), I need to create and maintain NOTAM information As an ANSP, I need to publish AIP information As an ANSP, I want to maintain information in AIXM format As an ARO, I want an integrated flight planning solution NM Service Catalogue 12 August Version

122 AIP, AIC, Amendments, Supplements, documents and Charts Access to AIP/CHART Production tools is subject to the signing of the EAD Data Provider Agreement Access fees and charges apply according to Client Type classification. The exact amount of applicable fees and charges is determined during the finalisation of the EAD Data Provider Agreement. Type 1 No charges or fees EUROCONTROL Member States, and their agents Type 2 Service charges only Data Providers from Non EUROCONTROL member states Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int Tagged under: AIP AIS chart NM Service Catalogue 12 August Version

123 Creation and management of flight plans fully integrated in the EAD Data User application The ARO Briefing Facility is part of the INO Data User application and is specifically designed to allow AROs to handle Flight Plans (FPL) and related information in an integrated application. Read more on the EAD web pages The ARO Briefing Facility processes all incoming and outgoing AFTN messages and provides this information to the user in one single application. In addition to FPL data, the integration of the ARO Briefing Facility into the existing INO Data User application enables the user to automatically generate or schedule a PIB for a planned flight. Through the ARO Briefing Facility, users are able to: Create, validate and distribute FPL. Manage repetitive FPL. Manage client information and AFTN addresses. Monitor the real traffic situation. Identify the status of different FPL. Manage incoming and outgoing messages. The FPL function enables users to create new FPL, manage routes, pre-validate the FPL against SDO data, validate the FPL against IPFUV, save the FPL in the FPL list, send the FPL via AFTN, generate a PIB for a specific FPL and create AFTN addresses. Addressed User Needs Get a single access point for quality NOTAM information Get pre-flight information Consult ECAC AIPs Download aeronautical information in AIXM format Flight Plans and associated messages (including route information), EAD slot messages and associated information, and PIBs. NM Service Catalogue 12 August Version

124 This service is subject to subscription to the EAD solutions (EAD Basic, EAD Pro or MyEAD). Consult the EAD solutions. Access to INO Data User application and ARO Briefing Facility functions is subject to the signature of the EAD Data User Agreement. This function is included in INO, with no additional fee. Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Tagged under: aeronautical data airspace data AIS EAD NM Service Catalogue 12 August Version

125 Provision of support and advice on ATFCM matters to AOs, AROs and other actors involved in flight planning and aircraft operations The ATFCM Helpdesk helps AOs who have critical operational problems which cannot necessarily be solved by using the ATFM Message exchange, or whose aircraft have a delay above the average delay for the most penalising regulation. It is now strongly recommended to access this helpdesk service primarily via the online interface: the E-Helpdesk, which is a feature of the NOP (Network Operations Portal) In particular, the E-Helpdesk should be used for submitting requests for slot improvements, extensions and information. The benefits of the E-Helpdesk are: reduction in waiting time for users in receiving a reply to their requests freeing telephone line for other operational issues For more information, consult the E-helpdesk factsheet in the NM Library or the E-Helpdesk online help pages Response / proposed solution concerning an ATFCM-related problem experienced by the user, via E-Helpdesk or phone. The Helpdesk service is available to organisations engaged in aircraft operations (and related support services). No agreement is required to use the helpdesk service. To access the E-Helpdesk function, a user account on the protected NOP (Network Operations portal) is required. Consult the NOP product for more information on access conditions. NM Service Catalogue 12 August Version

126 The Helpdesk Service is free of charge. Service Hours: 24 hours a day, 7 days a week. All details for contacting the Network Operations helpdesks are available on the NM Contact page Tagged under: e-helpdesk helpdesk slot improvement NM Service Catalogue 12 August Version

127 Graphical interface to the Network Operations systems CHMI (formerly 'CFMU HMI') provides a graphical interface for the Network Operations systems allowing users to display data and graphical information (such as routes, route attributes, airspaces, flight plan tracks, etc.) via map displays. This real time information enables Collaboration Decision- Making (CDM) between all partners. To accommodate most operational stakeholders' needs, several customised CHMI products have been developed: CIAO - CHMI for for Aircraft Operators CIFLO - CHMI for Flow Management Positions CIREN - CHMI for ENV Coordinators CITO - CHMI for Airport Towers CIAM - CHMI for Airspace Management Cells Addressed user needs Through the CHMI Applications, operational users can benefit from the NM operational services, inter alia: be informed of the events impacting ATM capacity (whatever the nature: seasonal, meteorological, military etc.) be informed of the ATFCM measures to address these events at any given time prepare operations in line with a projected scenario be informed on the ATFCM measures planned for tomorrow prepare my aircraft/atm operations for tomorrow be informed in real time about the Network ATFCM situation and potential traffic/capacity imbalances prepare for the ATFCM measures to be implemented in tactical operations mitigate the impact of events causing network disruptions on the European ATFCM service be informed and prepare for network disruptions impacting ATM capacity find the most efficient route when filing a flight plan find alternate routes to update my flight plan in case of airspace availability change or to improve my flight efficiency receive validated flight plans, and be informed in due time of any change impacting my flight have my flight plan messages broadcast simultaneously to multiple operations centres receive flight plans in good time and with the best quality benefit from airspace and aeronautical data which is consolidated at network level to feed the network operations systems and support my operations access a consolidated and consistent repository of flight routing rules and restrictions in Europe (RAD) receive updates of these flight routing and restrictions receive AUP/UUP updates NM Service Catalogue 12 August Version

128 be informed of the evolution of the airspace situation, i.e. on the status of the CDR availability and airspace allocations. Eligibility The access to the CHMI applications is restricted to organisations which are actively engaged in ATFCM operations, aircraft operations and related support services. The access to the CHMI is subject to eligibility conditions, to conditions of use and to the signing of a NM Agreement. Read the NM Agreements and Policies page and fully acquaint yourself with the NM Operations Security Rules, the NM Data Rules, and the Acceptable Behaviour Rules for Flight Planning and ATFCM Operations Subscription process The CHMI is subscribed to via a NM Service request form Read more on the step-by-step guide for subscription. The access to the CHMI is secured by a security device (token) delivered by NM. This token is a software device that the user must download on his/her workstation according to EUROCONTROL s instructions during the subscription process. On the first subscription, a user account is allocated to the user. Further requests for updates of this user account (e.g. request for access to additional applications or request for deletion of access), should be processed through the same NM Service request form. Hours of Operations and Service Levels Hours of Operations The CHMI is accessible 24 hours a day, 7 days a week. Technical assistance is provided 24 hours a day, 7 days a week for first level support, and during office hours for 2nd level support. Service Levels EUROCONTROL aims to provide high availability levels for the CHMI and it gives regularly monthly reports on availability indicators to the stakeholder consultative groups concerned (ODSG or equivalent). Availability levels do not include: The communication networks used to access the product. The interruptions due to a use of the product which does not conform to EUROCONTROL s specifications. The periods of planned outage and essential maintenance. EUROCONTROL endeavours to keep the interruptions to service to the absolute minimum: When essential planned maintenance and testing might necessitate the Network Operations Systems to be taken out of service, EUROCONTROL always tries, but cannot guarantee, to notify the Customer at least forty-eight (48) hours in advance of planned interruptions to service. In all other cases, it provides such notice as is reasonably practicable. Information on NM Operations Systems maintenance windows is published on the EUROCONTROL Network Management website, in the Network Operations section. Contribution Fees The CHMI product is, in principle provided free of charge. However, contribution fees are NM Service Catalogue 12 August Version

129 levied to cover part of the token related costs. EUROCONTROL provides up to two (2) tokens per organisation free of charge. A one-time fee of 200 is charged for each additional token. Each token is valid for a minimum of five (5) years to cater for technological, operational or contractual evolutions. After 5 years, EUROCONTROL will charge a new contribution fee when renewing the tokens with new technologies. EUROCONTROL reserves the right to cancel the tokens which have not been used for six (6) months, for efficiency and security reasons. Should you require a new token after this cancellation, you will have to submit a new request via the NM Service request form. Any new access so requested and granted will be charged for. Invoices are payable within 30 days from the date of receipt For high level information on the features of the various CHMI Applications, consult the corresponding brochures: CIAO Leaflet, CIFLO Leaflet, CIAM Leaflet, CIREN Leaflet, CITO leaflet in the Network Operations library. For more detailed information, consult the CHMI User guides in the the Network Operations library. Send your questions to the User Relations team through the request for info form Tagged under: CIAM CIAO CIFLO CIREN CITO human machine interface NOP NM Service Catalogue 12 August Version

130 Collecting, investigating and reporting on operational claims The purpose of this service is to allow users of the Network Operations services to easily report suspected problems of unexpected behaviour or inadequacy in NM procedures, data and/or systems. Claim Management designates the method by which users can report suspected problems of unexpected behaviour or inadequacy in NM procedures, data and/or systems to the Network Manager Operations Centre. Claim submissions shall be done via a web application: CCMS-web (Central Claim Management System). Alternatively, if the CCMS-web cannot be used, claim submissions are possible via standard forms accessible on the EUROCONTROL website and in the Network Operations HANDBOOK. Report recording is done in CCMS-web directly by the users or can alternatively be done by a staff member in the Network Manager Operations Centre. Feedback to the users the result of the operational investigation - is provided online in CCMS-web or via other communication means to be agreed with the users (claim originator). Addressed user needs Raise operational incidents Follow-up the investigation of my operational incidents Raise complaints on NM operational services Eligibility Criteria: Claim Management is only available to organisations which are engaged in ATFCM and in aircraft operations (and related support services). Claim Management is subject to the signature of a NM agreement. Technical Information The access to the CCMS-Web application for claim submission and consultation of on-line feed-back requires a secured access to EUROCONTROL Network Operations, via a token. The organisations willing to manage selectively the allocation of CCMS user accounts shall appoint a 'CCMS point of contact'; responsible for consolidating and approving the CCMS access requests. NM Service Catalogue 12 August Version

131 Training is available through the EUROCONTROL TrainingZone Service Hours Claim submission: 24 hours a day, 7 days a week Claim treatment: office hours (08h00 17h00 CET) Contribution Fees This service is provided free of charge. For information and assistance on Incident Reports, contact the Network Operations Investigations Team: nm.incident@eurocontrol.int Tagged under: CCMS Claim Operational incident NM Service Catalogue 12 August Version

132 Distribution of real-time enhanced flight data The Data Distribution service aims at sharing in real-time the Network Manager s enhanced flight data with ANSPs, Airports and AO's, with the following common objectives: With ANSPs Improve the common view on flight data between the ANSPs and the Network Manager Operations Centre. Improve the quality and accurary of the local traffic load monitoring data. Support Collaborative Decision Making (CDM) on ATFCM operations. With airports Support Airport CDM (A-CDM). Contribute to improve the predictability of the landing time for inbound flights. To improve the planning processes at the airport For the AOs and the Network Manager Operations Centre Support Collaborative Decision Making (CDM) with AOs. Improve the arrival punctuality. Get a broader picture and the network perspective on the traffic situation. Improve the flight monitoring process for AO operations and passengers. Improve fleet planning and management. The Data Distribution service consists in transmitting real-time data flows to the operational stakeholders concerned* as significant flight data updates occur in ETFMS. The enhanced flight data are made up of the different flight profiles maintained by the Network Manager Operations Centre (NMOC) taking into account the latest information received through the load and capacity management service, for each flight, including for example updates from surveillance data. With this enhanced data, the NMOC calculates 4D trajectories for the flights over the NM Area of Operations. The trajectory is updated in real time with flight information such as: NM Service Catalogue 12 August Version

133 the IFPS flight plan messages: e.g. delay (DLA), change (CHG), etc., the Departure Planned Information (DPI) from CDM airports and ATC Tower systems, during the pre-flight phase, the First System Activation (FSA) messages from the ANSPs when the aircraft takes off or when it enters the ANSPs' areas of responsibility, and later on it is amended with airborne updates, such as AFP (Airborne Flight Plan message), and Correlated Position Reports (CPR) when the flight deviates from its initial trajectory Latest evolutions The service is continuously improved by the provision of pre-departure data (DPI) and airborne data updates (FSA, CPR,...) by more and more airports and ANSPs. Read more on the deployment status of FSA, CPR and FAM messages Read more on the CDM status information * as a complementary service and upon signing of a service agreement Addressed user needs For ANSPs and AOs: receive flight data updated in real time at all stages of the flight - from the NMOC For airports: receive flight data updated in real time for in bound flights - from the NMOC The aircraft operators who subscribe to this service receive the ETFMS Flight Data (EFD) messages corresponding to their flights. How does the service to aircraft operators work? Example When an aircraft takes-off and the NMOC receives the First System Activation (FSA) message from the ANSP, the 4D trajectory is shifted in time to match the actual take-off time. If later on a Correlated Position Report (CPR) indicates the flight is deviating from its initially planned trajectory, there will be a 4D trajectory recalculation considering the position indicated in the CPR. These 4D trajectories are transmitted in the ETFMS Flight Data Messages (EFD). NM Service Catalogue 12 August Version

134 The aircraft operators can receive and process this data directly but they also have the possibility to delegate the reception and processing to a Computerised Flight plan Service Provider (CFSP), upon specific conditions. See the 'Access Condtions' tab for more information. Foreseen evolutions Further improvements are taking place both from a functional and a technical perspective. From the functional point of view, there are currently projects that will extend the geographical area and flight phases from which flight updates are sent. On one hand, the Network Manager is investigating how to capture flight updates for flights outside the Network Operations area. If these updates are captured, they will be reflected in the EFD messages. On the other hand, the intention of the airports to provide the DPI messages will increase the visibility on the flight progress during the turn-round phase. Indeed, each DPI message will result in an EFD message. Already today, flights departing from Munich, Brussels, Paris-CDG, Frankfurt or Heathrow can benefit from this extra information. From the technical point of view, the service is accessible today through a VPN internet connection. A possible evolution in the coming years may be to offer this service via NM B2B interfaces. Read the Data Distribution for AO Leaflet The output is the provision of a real time flow of data when significant flight data updates occur in ETFMS: EFD messages which provide ETFMS flight data to the ANSPs and AOs FUMs which provide the airports with the Estimated Landing Time (ELDT). FUMs provide CDM airports with the flight status and an accurate estimated landing time of arriving flights, therefore improving the planning of outbound flights. Data coverage conditions NM Service Catalogue 12 August Version

135 The Data Distribution service applies to all IFR GAT flights within the NM Operations area. Airborne updates are available mainly in the areas with CPR and FSA coverage. Out of these areas the airborne updates are limited to a few flights. Data coverage for ANSPs: The Data Distribution service applies to the flights entering the airspace of the ANSP. Data coverage for AOs: The Data Distribution service applies to flights for which a flight plan has been submitted to the NMOC and which have an ICAO airline designator. Data coverage for airports: The FUM is provided to all flights to a given airport destination. More information on the processing of this data can be found in the ETFMS web pages Eligibility Criteria For EUROCONTROL States, the service is only available to organisations which are actively engaged in ATFCM or aircraft operations and related support services. For non EUROCONTROL States, the service may be provided on an individual basis, under conditions defined in a service agreement. Aircraft Operators may authorise CFSPs to receive the data flow on their behalf under specific conditions. The Data Distribution service is only available to the registered users and is not disclosed outside of this group. Subscription The service is available upon subscription and signing of an agreement with EUROCONTROL, which includes data non disclosure conditions. It shall be subscribed via the NM Service Request form Specific information notice for aircraft operators: After acceptance of the NM Service Request form, EUROCONTROL will send a service agreement for signature, which shall specify the ICAO airline designator(s). If the AO wishes to delegate the reception of the data flow to a Computerised Flight Plan Service Provider (CFSP), a delegation form shall be signed between the AO and the CFSP in complement to the service agreement. The activation of the data distribution will only take place after reception of the complete agreement. Service levels NM Service Catalogue 12 August Version

136 This service is accessible 24 hours a day, 7 days a week. Technical assistance is provided 24 hours a day, 7 days a week for first level support, and on office hours for 2nd level support. Contribution Fees This service is provided free of charge but a contribution fee may be required from CFSPs acting on behalf of AOs. Technical information Data Distribution to ANSPs: The EFDs are provided to ANSPs via the Entry Nodes which are used to send the ETFMS Data to the NMOC. Data Distribution to AOs: To connect to the service, an internet connection and a VPN capable router are required. To process the EFD messages, the AO software is to be adapted to the syntax and semantics described in the Flight Progress Messages document. Data Distribution to airports: The FUMs are provided via AFTN, or alternatively they can be sent via NM B2B interfaces. More information on the processing of this data can be found in the ETFMS web pages. Frequently Asked Questions Access these FAQs Reference Documentation View the Network Operations Library Reference documentation: Library leaflet Contacts For more operational or technical information on this service, contact Hans Koolen at: johannes.koolen@eurocontrol.int For more information on subscription, contact User Relations For technical support, contact the CSO Technical Helpdesk via the Network Management contacts page. NM Service Catalogue 12 August Version

137 Tagged under: data distribution EFD ETFMS flight data flight information flight update FUM NM Service Catalogue 12 August Version

138 Provision of 24 hour operational and technical support to EAD clients The EAD Service Desk is addressing clients' operational enquiries as well as requests for service and general requests. Read more on the EAD web pages The EAD Service Desk provides 24-hour technical and operational support services; it is the single point of contact and the main interface between clients and the EAD operators. It can be contacted through a dedicated application; it responds to requests for operational and technical assistance for all applications manages the resolution of all operational and technical problems manages the delivery of all service requests. This Service is available to organisations which have signed a Data Provider or Data User Agreement with EUROCONTROL. The applicable procedure is described in the EAD Operational User Handbook for Data Users. The service is available 24 hours a day, 7 days a week For information and assistance, contact: Ead.service@eurocontrol.int NM Service Catalogue 12 August Version

139 Tagged under: EAD applications EAD services helpdesk NM Service Catalogue 12 August Version

140 Assistance on flight planning. The Flight Planning Helpdesk is provided directly by IFPS operators via phone. The call flow is monitored. For legal purposes, the calls are recorded and stored for several weeks. Flight planning users call the Network Operations Flight Planning team directly on telephone numbers which can be found on the EUROCONTROL NM contact pages on the website. Support to Aircraft Operators, Aerodrome Reporting Offices (ARO), Airport Handling Agents and others involved in flight planning matters and, in particular, flight plan filling. No limitations exist for provision of the Helpdesk. Service Hours: 24 hours a day, 7 days a week. This service is provided free of charge All details for contacting the Network Operations helpdesks are available on the NM Contact page. The addresses of the 2 IFPS unit supervisors for the Network Management Operations Center are: FP1: cfmu.fdostrsup@eurocontrol.int FP2: Ifpu2.sup@eurocontrol.int NM Service Catalogue 12 August Version

141 Tagged under: flight plan filing flight planning helpdesk NM Service Catalogue 12 August Version

142 Access to worldwide processed and validated NOTAM information INO provides Data Users with consistent and validated worldwide messages conforming to ICAO Annex 15, ICAO Document 8126 and EUROCONTROL's OPADD for use in AIS and ATM It iprovides processed messages used in AIS and ATM, such as NOTAM, SNOWTAM and ASHTAM. Read more on the EAD web pages Data Users can use INO for Pre-Flight Bulletins (PIB). INO enables Data Users to have direct access to NOTAM, SNOWTAM, ASHTAM for briefing purposes (PIB Pre-flight Information Bulletins). Additionally, monitoring of all incoming NOTAM is possible. Briefings available include: aerodrome, area and special area; based on airspace or centre point radius; route, based on aerodrome of departure/destination and over-flown FIRs; and narrow route, based on a pre-defined route, a flight plan, or a route described by the operator. For each PIB, the following features can also be requested: a "full" or "update" PIB; immediate notification during a pre-defined period of time after creation of the PIB; storage of pre-defined routes based on flight plan or ad-hoc definition; storage of frequently requested PIB in a profile; allowing the user to re-use the definition of the PIB later on; schedule a profile based on a date/time parameter. For enhanced usability, data users can store pre-defined routes based on flight plan or ad-hoc definition and store frequently requested PIB in a profile, for later re-use. Addressed User Needs Get a single access point for quality NOTAM information Get pre-flight information Consult ECAC AIPs Download aeronautical information in AIXM format NM Service Catalogue 12 August Version

143 Worldwide database of original processed and validated NOTAM, SNOWTAM and ASHTAM. Receipt and processing of Free Text Messages (FTMs). All type of Pre Flight Information Bulletins This service is accessible via subscription to the EAD solutions (EAD Basic, EAD Pro or MyEAD). Consult the EAD solutions A simplified access is also available through the EAD Operational website Access to INO Data User functions is subject to the signing of the EAD Data User Agreement Access fees and charges apply according to Client Type classification. The amount is determined during the agreement discussion: Type 1 no charges or fees Airspace Users paying en-route charges EUROCONTROL Member States, and their agents Type 2 service charges only Not Type 1 Clients using data for own, non-commercial purposes Non EUROCONTROL member state Data Providers Type 3 service charges and royalty fees Clients making commercial use of the data Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int NM Service Catalogue 12 August Version

144 Tagged under: aeronautical data AIP airspace data AIS ASHTAM chart EAD SNOWTAM NM Service Catalogue 12 August Version

145 Allows the creation and management of NOTAM information in a centralised and harmonised manner IINO enables Data Providers to create consistent and validated messages conforming to ICAO Annex 15, ICAO Document 8126 and EUROCONTROL's OPADD and to distribute these messages within the EAD Network and externally through AFTN. As a result, INO provides consistent and validated NOTAM, SNOWTAM and ASHTAM. Read more on the EAD web pages INO enables Data Providers to create, maintain and distribute NOTAM, SNOWTAM, and ASHTAM for their NOTAM office in accordance with ICAO Standards And Recommended PracticeS (SARPS) and EUROCONTROL Operating Procedures for AIS Dynamic Data (OPADD). Addressed User Needs As an NOF (NOTAM Office), I need to create and maintain NOTAM information As an ANSP, I need to publish AIP information As an ANSP, I want to maintain information in AIXM format As an ARO, I want an integrated flight planning solution INO supports the NOTAM management process by providing increased quality and consistency through a single repository, NOTAM-SDO linkage, NOTAM grouping, and making available NOTAM templates and proposals. In addition NOTAM can be monitored by estimated NOTAM, NOTAM history, and NOTAM proposals. Validated, consistent NOTAM creation and distribution This service is accessible via subscription to the EAD solutions (EAD Pro or MyEAD). Consult the EAD solutions Access to INO Data Provider functions is available to organisations having signed an EAD Data Provider Agreement with EUROCONTROL NM Service Catalogue 12 August Version

146 Access fees and charges apply according to Client Type classification. The exact amount is determined during the agreement discussion Type 1 no charges or fees: EUROCONTROL Member States Type 2 service charges only: Non EUROCONTROL State Data Providers Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int Tagged under: aeronautical data AIP airspace data AIS chart EAD NOTAM NM Service Catalogue 12 August Version

147 NOP Portal: Network Operations Portal The NOP Portal is a Collaboration application enabling operational stakeholders to interact and collaborate with the Network Manager Operations Centre (formerly CFMU Operations). The NOP (Network Operations Plan) enables a common view of the European ATM network situation to be shared with the whole aviation community. EUROCONTROL's implementation of the NOP through the NOP Portal addresses the need for a single entry point to ATM operations, bringing together various EUROCONTROL tools and information services. Access the Public NOP here The NOP Portal has two main purposes: the monitoring of the realtime status of traffic, airspace and air traffic flow and capacity management measures; the planning of pan-european operations in a collaborative way, from strategic to tactical phases, so optimising the use of available ATM capacity. Addressed user needs Validate a flight plan before submission View the RAD and receive the latest updates on the airspace situation Know flights which are impacted by regulations See the measures planned for tomorrow (Daily Plan) See the ATFCM situation in realtime, including weather forecasts Interact with the NM Operations Centre (participate in e-conferences, get support from the e-helpdesk, raise operational claims) Know about the Axis management, or about a specific ATFCM event and the related scenario planned See the capacity plans per ACC or airport Retrieve post-operations information on flights, measures, overall operations reports and performance indicators. Eligibility While the Public NOP Portal is available to anyone: access to the NOP Protected Portal is restricted to organisations which are actively engaged in ATFCM operations, aircraft operations and related support services. Agreement NM Service Catalogue 12 August Version

148 The access to the Protected NOP is subject to eligibility conditions, to conditions of use and to the signing of a NM Agreement. Read the NM Agreements and Policies page and fully acquaint yourself with the NM Operations Security Rules, the NM Data Rules, and the Acceptable Behaviour Rules for Flight Planning and ATFCM Operations Subscription process The Protected NOP is to be subscribed to via a NM Service request form. Read more on the step-by-step guide for subscription. The access to the Protected NOP is secured by a security device (token) delivered by NM. This token is a software device that the user has to download on his/her workstation according to EUROCONTROL s instructions during the subscription process. On the first subscription, a user account is allocated to the user. Further requests for update of this user account (e.g. request for access to additional applications or request for deletion of access), must be processed through the same NM Service request form. Hours of Operations and Service Levels Hours of operations The NOP is accessible 24 hours a day, 7 days a week. Technical assistance is provided 24 hours a day, 7 days a week for first level support, and during office hours for 2nd level support. Service Levels EUROCONTROL aims at providing high availability levels for the NOP product and it reports regularly on monthly availability indicators to the stakeholder consultative groups concerned (ODSG or equivalent). Availability levels do not include: communication networks used to access the product. interruptions due to a use of the product which does not conform to EUROCONTROL s specifications. periods of planned outage and essential maintenance. EUROCONTROL tries to keep interruptions to the service to an absolute minimum: when essential planned maintenance and testing might necessitate taking the Network Operations Systems out of service, EUROCONTROL always tries, but cannot guarantee, to notify the Customer at least forty-eight (48) hours in advance of these planned interruptions to service. in all other cases, it provides such notice as is reasonably practicable. the information on windows for periodical maintenance is published on the EUROCONTROL Network Management website, in the Network Operations section Contribution Fees The NOP product is, in principle, provided free of charge. However, contribution fees are levied to cover part of the costs related to the token. EUROCONTROL provides up to two (2) tokens per organisation free of charge. A one-time fee of 200 is charged for each additional token. Each token is valid for a minimum of five (5) years to cater for technological, operational or contractual developments. After 5 years, EUROCONTROL will charge a new contribution fee when renewing the tokens with new technologies. EUROCONTROL reserves the right to cancel the tokens which have not been used for six (6) NM Service Catalogue 12 August Version

149 months, for efficiency and security reasons. Should you require a new token after this cancellation, you will have to submit a new request via the NM Service request form. Any new access so requested and granted will be charged for. Invoices are payable within 30 days from the date of receipt. Consult the NOP Factsheet Access the public NOP Access the NOP Protected Portal: professional version For more information on this product, fill in the Request for information form. For technical support and incidents, contact the Technical Helpdesk Tagged under: B2B CDM flight plan filing NOP Operational collaboration portal NM Service Catalogue 12 August Version

150 Integrated technical solution for managing the FMP's CHMI connections with the Network Manager The purpose of the Network Operations Terminal is to provide the ANSP's operational positions with an integrated solution which optimises the availability of their CHMI connections with NM. This service is limited to Flow Management Positions (FMP) and related Air Management Cells (AMC) positions The Network Operations Terminal service provides the ANSP's operational positions with a solution which optimises the reliability of their access to the Network Manager's (NM) operational systems via the CHMI interface. Two service options are available in order to accommodate the specificities of each ANSP's environment. View the main components of the Network Operations Terminal service in the table below: View the compared scopes of the 2 service options in the table below: NM Service Catalogue 12 August Version

151 Option 1: End-to-end service NM provides the end-to-end service on the Network Operations Terminal: The provision of the NM Loaned Equipment for the Network Operations Terminal, The hardware maintenance of the terminal, The remote monitoring of the terminal and the ective and evolutionary maintenance of its software configuration (operating system, CHMI and related technical applications), The management end-to-end of the IT network and the provision of the related network connectivity. Option 2: CHMI and IT network service In this option, there is a shared responsibility for the provision of the service between NM and the ANSP: The ANSP provides: The Network Operations Terminal and associated operating system, The Network LAN connectivity, The hardware maintenance of the Network Operations Terminal, And the maintenance of the Network Operations Terminal operating system. NM provides: The remote monitoring of the Network Operations Terminal, The maintenance of the CHMI application and of the related NM software for remote control via remote downloads and installations, And the management of the WAN network. In Option 2, NM and the ANSP endeavour to maximise the reliability of the Network Operations Terminal by sharing the responsibility on the end-to-end Service Level. This shall be achieved via a coordinated maintenance. Addressed User Needs NM Service Catalogue 12 August Version

152 Benefit from all the operational services accessible via the CHMI interface Optimise the reliability of my CHMI operational accesses to NM, in full integration with my local technical operations The outputs of this service are (depending on the Options): Provision of NM Loaned Equipment (PC and related network connectivity) Hardware and software maintenance of the Network Operations Terminals (including remote monitoring) Maintenance of the CHMI Application Management of the IT network Training is also provided in project mode when initiating the service, based on the evaluation of the needs to be assessed jointly by NM and the ANSP. Eligibility The access to the service is subject to eligibility conditions, to use conditions and to the signing of the Letter of Agreement, with its specific Network Operations Terminal annex (former CFMU Terminal annex). Read the NM Agreements and Policies page and fully acquaint yourself with the NM Operations Security Rules and the NM Data Rules. Eligibility principles and options available per category of operational position The access to the service is restricted to operational positions connected to NM. The options available are summarised below: Service Levels NM Service Catalogue 12 August Version

153 Service Levels apply for the management of the IT network and the maintenance of the Network Operations Terminals which details are described in the corresponding annex of the Letter of Agreement. In Option 1, NM delivers an end-to-end service and provides Service Levels for: Network Operations Terminals: response time, availability, and Maximum Time to Recover, Maximum Time to Repair for on-site interventions on the Network Operations Terminals. Network availability. In Option 2, NM and the ANSP share the responsibility of optimising the end-to-end service and in particular the Service Level on the Network Operations Terminal availability. They shall cooperate in order to achieve this objective. Common procedures are set up for that purpose in the Annex of the Letter of Agreement entitled: Network Operations Terminals. Service levels are also provided on network availability. The targets for these Service Levels are described in the Annex of the Letter of Agreement entitled: Network Operations Terminals. Service Hours The activities aimed at ensuring the availability of the Network Operations Terminals and of the network are accessible: 24 hours a day, 7 days a week for: the technical helpdesk, monitoring of the platforms, software patches, During office hours for: the 2nd level support on the CHMI Application and the activities executed in project mode. Subscription process All requests for subscription to or change of - the service shall be made via a NM Service request form accessible on the EUROCONTROL Network Management website, in the Network Operations library. Read more on the step-by-step guide for subscription. NB: The access to the CHMI application is secured by a security device (token) which is delivered by NM as part of the Network Operations Terminal service. Contribution Fees The service is provided free of charge. For more information on the CHMI functionalities, consult the CHMI product in the NM catalogue or read the CIFLO Leaflet, the CIAM Leaflet, or the CHMI User guides in the the Network Operations library. For general information on the subscription to the service, contact User Relations. For information on the evolutions of the service, the service levels and the procedures, contact the NM Service Manager: Pierre.hanoune@eurocontrol.int or the CTS team NM Service Catalogue 12 August Version

154 For technical support: contact the CSO Technical Helpdesk, which contact details are published on the EUROCONTROL public website on the Network Management Tagged under: CFMU terminal CHMI CIAM operational position reliability NM Service Catalogue 12 August Version

155 Efficient business-to-business data exchange across the "ATM value chain" EUROCONTROL's operational stakeholders not only need to exchange network operations information via applications but they also need computer-to-computer interfaces. This interoperability with EUROCONTROL's partners is vital in order to ensure fast and efficient data sharing across the "ATM value chain" and more dynamic operations, as specified in the SESAR Network Operations Plan (NOP) Programme. How does NM B2B work? With the NM B2B product, EUROCONTROL gives to eligible operational stakeholders a set of programming tools enabling the development of web services for establishing direct interfaces with the Network Manager's operational systems and data. For interoperability reasons, the NM B2B product is based on open web technologies that do not require the installation of local software on the customer's side and follows the architecture standards recommended by the SWIM concept. The NM B2B is provided in two "flavours": SOAP web services and REST-like web services. The payload is always XML. The data exchanged follows standard data models, when available. This is the case for Airspace data, where the model (and format) used is AIXM 5.1. All services make use of HTTPS. Access to the NM B2B requires strong authentication with digital certificates (PKI). For more information about the technical specifications of the NM B2B, the available interfaces and exchange models, consult the NM B2B Reference Manuals. What are the NM B2B interfaces available today? The following interfaces are accessible in operational mode today: Flight Plan Preparation, which includes the generation of available routes and flight plan validation (now extended to the new ICAO 2012 flight plan format); e-ami (electronic Airspace Management Information), for the management and publication of airspace information, in particular via access to the consolidated European AUP/UUP (Airspace Use Plan/Updated Use Plan); AIM, for accessing the general Network Operations information as published in the AIMs (ATFCM Information Messages); ANM, for accessing the information on regulations as published in the ANMs (ATFCM Notification messages); Flight Plan Filing & Management, which provides multiple functions to support initial flight plan submissions, flight plan updates and cancellations; Flight Data Retrieval, which provides query functions on flight plans and flights. NM Service Catalogue 12 August Version

156 What are the NM B2B interfaces available in pilot phase? The following interfaces are accessible in pilot phase (not operational yet) today: Airspace Data Publication. This enables the publication of airspace data in AIXM 5.1 (PT, AD, RT, AS); FUA Service. This enables the creation and update of AUP/UUP. Addressed user needs You may subscribe to this product if you want to: fly in Europe manage traffic flows& related aeronautical data collaborate with the NM Operations Centre exchange data with the Network Manager Operations Centre via a system-to-system interface receive operational data enabling flight plan preparation, flight plan filing and flight information automaticall. receive operational information on airspace situation and updates, ATFCM measures and messages automaticall. Important notice: Users who may want to subscribe to the NM B2B product must be aware that they will have to develop programming interfaces with their own applications before being able to benefit from the NM B2B. The NM B2B product is accessible via a set of packages defined by the operational stakeholder profile. There are 6 packages available today: 1. NM B2B for AO This package has three options: AO Basic: It includes the following web services: Flight Plan Preparation, Flight Data Retrieval, e-ami (with access limited to route availability, excluding airspace availability), AIM and ANM., AO Full: In addition to the web services available in the AO Basic package, it provides access to the Flight Plan Filing and Management web service. Important notice: this package is submited to specific use conditions. Consult the 'Use Conditions' tab for more information. Military AO: This package provides the same functions to military airspace users as the AO full package for civil aviation. In addition, it provides access to their own protected/state flights. 2. NM B2B for ANSP This package includes the following web services: Flight Plan Preparation, Flight Data Retrieval, e-ami (with full access to route availability and airspace availability), AIM and ANM. 3. NM B2B for Airports This package was created in particular for Ground Handling Agents and Towers. It is identical to the AO Basic package, i.e. it includes the following web services: Flight Plan Preparation, Flight Data Retrieval, (with access limited to route availability, excluding airspace availability), AIM and ANM. 4. NM B2B for Ground Handling Agents This package was created in particular for Ground Handling Agents and Towers. It is identical to the AO Basic package, i.e. it includes the following web services: Flight Plan NM Service Catalogue 12 August Version

157 Preparation, Flight Data Retrieval, (with access limited to route availability, excluding airspace availability), AIM and ANM. SUMMARY of Profiles for subscription AO Basic AO Full AO Military ANSP Airport Ground Handling FL Plan preparation a a a a a a e-ami a a a a(2) a a AIM a a a a a a ANM a a a a a a FPL Filing & Mngmt a a(1) Flight Data Retrieval a a a a a a (1) Including protected/state flights (2) Including airspace availability Eligibility The access to the NM B2B is restricted to organisations which are actively engaged in ATFCM operations, aircraft operations and related support services. Agreement The access to the NM B2B is subject to eligibility conditions, to use conditions and to the signing of a NM Agreement. Read the NM Agreements and Policies page and fully acquaint yourself with the NM Operations Security Rules, the NM Data Rules, and the Acceptable Behaviour Rules for Flight Planning and ATFCM Operations. Important notice: The access to the "Flight Plan Filing and Management" interface is submitted to specific use conditions, as described in the NM Operations Security Rules page. In case of failure to file a flight plan via the NM B2B Web Services, the contingency solution NM Service Catalogue 12 August Version

158 is to use AFTN/SITA exchanges. Subscription process The NM B2B must be subscribed to via a NM Service request form Read more about the step-by-step guide for subscription. Access to the NM B2B is secured by a security device (certificate) delivered by NM. Hours of Operations and Service levels The NM B2B interfaces are accessible 24 hours a day, 7 days a week. Service Levels vary depending on the interface concerned. For more information, refer to the sub-pages describing each NM B2B interface in the tab Description. When Availability Levels apply, they do not include: the communication networks used to access the Network Operations Systems Interruptions due to installation or use of products which do not conform with NM specifications. Periods of planned outage and essential maintenance. EUROCONTROL endeavors to keep interruptions to service to the absolute minimum: When essential planned maintenance and testing might necessitate taking the Network Operations Systems out of service, EUROCONTROL always tries, but cannot guarantee, to notify the Customer at least forty-eight (48) hours in advance of planned interruptions to service. In all other cases, it provides such notice as is reasonably practicable. The information on windows for periodical maintenance is published on the EUROCONTROL website, in the Network Management / Network Operations area. Technical assistance: for Operational Systems, it is provided 24hours a day, 7 days a week for first level support, and from 7h to 22h for 2 nd level support. for Pre-Operational (Pre-OPS) Systems, customer support is provided during office hours with no guarantee on support response time. Contribution Fees The NM B2B product is in principle provided free of charge. However, contribution fees are levied to cover part of the certificate related costs. EUROCONTROL provides up to two (2) certificates per organisation free of charge. These certificates comprise one (1) certificate for testing and one (1) for production. A one-time fee of 200 is charged for each additional certificate. Each certificate is valid for a minimum of five (5) years to cater for technological, operational or contractual development. After five years, EUROCONTROL will charge a new contribution fee when renewing the certificates with new technologies. EUROCONTROL reserves the right to cancel the certificates which have not been used for six (6) months, for efficiency and security reasons. Should you require a new certificate after this cancellation, you will have to submit a new request via the NM Service request form. Any new access so requested and granted will be charged. Invoices are payable within 30 days from the date of receipt. NM Service Catalogue 12 August Version

159 General Information Consult the NM B2B Leaflet for general information. Additional questions may be addressed via the Request for information form. Technical information As part of the subscription process, more technical information for programmers will be made accessible to you via subscription to our OneSky Online Extranet. Overview of NM B2B technical documentation: Ref Document title Location [1] Common Services B2B Reference Manual [2] Flight Services B2B Reference Manual [3] Flow Services B2B Reference Manual [4] Airspace Services B2B Reference Manual [5] General Information Services B2B Reference Manual on EUROCONTROL OneSky Online extranet OneSky NM B2B shared space under Library/Latest. (Samples to be found in the Examples folder) [6] Samples of queries and associated replies (both SOAP and Non-SOAP). [7] WSDL files and associated XSD files Technical assistance Contact our Technical Helpdesk: details can be found on the NM Contacts page. NM Service Catalogue 12 August Version

160 Tagged under: AIM ANM B2B eami flight data retrieval flight plan preparation interface NOP NM Service Catalogue 12 August Version

161 Supports the publication of AIP information in the centralised EAD AIP Library Published AIP Management System (PAMS) enables Data Providers to store and manage AIP, Amendments, Supplements, AIC, and Charts, including meta-data such as effective date, document heading, etc. in a document library. Read more on the EAD web pages PAMS makes available an electronic library for storage and retrieval of aeronautical documents, including maps and charts. The storage format can be either PDF or XML format. The PAMS service includes performing the PAMS data provision on behalf of all non-migrated ECAC States. PAMS supports the automatic creation of NOTAM proposals, in accordance with the static data operational procedures, when a newly created document is to be published. Addressed User Needs As an NOF (NOTAM Office), I need to create and maintain NOTAM information As an ANSP, I need to publish AIP information As an ANSP, I want to maintain information in AIXM format As an ARO, I want an integrated flight planning solution Consult the EAD solutions Access to PAMS Data Provider functions is available to organisations having signed an EAD Data Provider Agreement with EUROCONTROL Access fees and charges apply according to Client Type classification. The amount is determined during the agreement discussion Type 1 : no charges or fees: EUROCONTROL Member States, and their agents Type 2 : service charges only: Non EUROCONTROL member state Data Providers NM Service Catalogue 12 August Version

162 Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Tagged under: aeronautical data AIP airspace data AIS chart EAD NOTAM NM Service Catalogue 12 August Version

163 Complete library of Aeronautical Information Publications (AIPs) and aeronautical charts for ECAC States PAMS enables Data Users to search aeronautical documents, based on meta-data such as effective date, document heading, etc. or the document itself. Read more on the EAD web pages PAMS makes available an electronic library for retrieval of aeronautical documents, including AIP, Amendments, Supplements, AIC, maps and Charts. The RAD is also available to Data Users. The storage format is either PDF or XML format Addressed User Needs Consult ECAC AIPs Library of AIP and related documents including AIP, Amendments, Supplements, AIC, Charts and the RAD This service is accessible via subscription to the EAD solutions (EAD Basic, EAD Pro or MyEAD). Consult the EAD solutions A simplified access is also available through the EAD Operational website Access to PAMS Data User functions is subject to the signing of the EAD Data User Agreement Access fees and charges apply according to Client Type classification. The amount is determined during the agreement discussion: Type 1 no charges or fees NM Service Catalogue 12 August Version

164 AOs paying en-route charges EUROCONTROL Member States, and their agents Type 2 service charges only Not Type 1 Clients using data for own, non-commercial purposes Non EUROCONTROL member state Data Providers Type 3 service charges and royalty fees Clients making commercial use of the data Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int Tagged under: aeronautical data AIP airspace data AIS chart EAD NM Service Catalogue 12 August Version

165 Management of PENS by the PENS Management Unit under the oversight of the PSSG and according to PENS Governance The purpose of the PENS Management Unit service is to: manage the PENS Contract on behalf of the PENS Users (ANSPs) and manage all changes related to the PENS Service and the PENS Contract monitor the performance delivered by the PENS Network Service Provider manage the charging of the PENS Service to PENS Users. Under the guidance of PSSG (PENS Steering Group), the PENS Management Unit carries out the day-to-day management of PENS, including planning, monitoring the service and liaising with the NSP and the PENS Users provides secretarial services for the PSSG and PENS User Group (PUG) produces PENS Service Reports for monitoring the PENS' quality of service produces invoicing information for all PENS Users PENS Change Management process including schedules and project plans general support PENS Users and PENS Governance. Open to ANSPs of the EUROCONTROL Member States after they have signed the PENS Common Procurement Agreement (CPA) and after approval from the PSSG. Contact for information: Pierre Hanoune Link: PENS web page NM Service Catalogue 12 August Version

166 Tagged under: ANSP ATC IP-based NM Service Catalogue 12 August Version

167 Static data maintenance in AIXM format, fully integrated with the other EAD Services SDO is the central repository of the EAD in AICM/AIXM specifications. It enables Data Providers to maintain the Static Data for their area of responsibility and allows them to retrieve static data from other areas. Read more on the EAD web pages SDO is based on AICM/AIXM (EUROCONTROL Aeronautical Information Conceptual Model/Aeronautical Information Exchange Model) specifications AIS Data Providers can access the EAD System to perform updates of their Static Data (directly or via XML format data upload). After data validation, the information is made available to the different sub-systems to produce the AIP and Charts, to validate the NOTAM information at creation or during processing, and to perform the pre-validation of a flight-plan when using the ARO Briefing facility. SDO provides also a Graphical Validation tool for complex Static Data changes, to visualise and verify information before publication. SDO Data Provider functions Data Maintenance Graphical Validation Upload & download facility in AIXM SDO slot management SDO Data Coverage ECAC area - Full set of aeronautical information data published in AIP: SDO is based on AICM/AIXM (EUROCONTROL Aeronautical Information Conceptual Model/Aeronautical Information Exchange Model) specifications AIS Data Providers can access the EAD System to perform updates of their Static Data (directly or via XML format data upload). After data validation, the information is made available to the different sub-systems to produce the AIP and Charts, to validate the NOTAM information at creation or during processing, and to perform the pre-validation of a flight-plan when using the ARO Briefing facility. SDO provides also a Graphical Validation tool for complex Static Data changes, to visualise and NM Service Catalogue 12 August Version

168 verify information before publication. SDO Data Coverage ECAC area - Full set of aeronautical information data published in AIP: Aerodrome information including Procedures and Obstacles; Enroute information such as Airspaces, Routes, Navaids and Waypoints; General information such as Organization, Authority and Units. Worldwide - Minimum set of static data required for NOTAM validation and PIB generation: Aerodromes, identification with associated Runways; Airspaces (FIR, UIR, TMA, P-D-R); Routes, Navaids and Waypoints. Addressed User Needs As an NOF (NOTAM Office), I need to create and maintain NOTAM information As an ANSP, I need to publish AIP information As an ANSP, I want to maintain information in AIXM format As an ARO, I want an integrated flight planning solution AIP data in AIXM format This service is accessible upon subscription of the EAD Data Provider Agreement Consult the EAD solutions Access fees and charges apply according to Client Type classification. The amount is determined during the agreement discussion Type 1 no charges or fees: EUROCONTROL Member States, and their agents Type 2 service charges only: Non EUROCONTROL member state Data Providers Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int NM Service Catalogue 12 August Version

169 Tagged under: aeronautical data AIS data provider static data NM Service Catalogue 12 August Version

170 Central repository of the EAD in AIXM format, enabling report generation or static data download SDO is the central repository of the EAD in AICM/AIXM specifications. It enables Data Users to produce reports or to download static data, as well as erad information, from the EAD. Read more on the EAD web pages The SDO Service provides a central repository of validated specific worldwide AIP data and complete ECAC AIP data used in AIS and ATM. SDO is based on AICM/AIXM (EUROCONTROL Aeronautical Information Conceptual Model/Aeronautical Information Exchange Model) specifications. SDO allos Data Users to populate their own database from received Static Data files. For this, the Static Data can be downloaded in AIXM or ARINC424 format. Additionally, the SDO database can be queried through standard reports or through user-defined reporting. SDO provides also a Graphical Reporting tool for data querying, and to visualise the requested data. SDO Data Coverage ECAC area - Full set of aeronautical information data published in AIP: Aerodrome information including Procedures and Obstacles; Enroute information such as Airspaces, Routes, Navaids and Waypoints; General information such as Organization, Authority and Units. Worldwide - Minimum set of static data required for NOTAM validation and PIB generation: Aerodromes, identification with associated Runways; Airspace (FIR, UIR, TMA, P-D-R); Routes, Navaids and Waypoints. erad is Traffic Flow Restrictions (TFR) tool, in an electronic format, for what is commonly known as route availability restrictions and Flight Level Capping. It comprises the full TFR set within the Network Management Operations area together with the required static data, from SDO, referenced by the TFRs. It will enable an EAD Data User to integrate this information into his flight planning systems. Using erad will lead to a higher acceptance rate of flight plans sent to the IFPS through an integrated flight planning system. Addressed User Needs Get a single access point for quality NOTAM information NM Service Catalogue 12 August Version

171 Get pre-flight information Consult ECAC AIPs Download aeronautical information in AIXM format AIP data in AIXM format; Static data reports; Graphical static data representation; Full set of Traffic Flow Restrictions (TFR) within the Network Management Operations Area; Required static data referenced by the Traffic Flow Restrictions. This service is subject to the signature of a EAD Data User Agreement (EAD Basic, EAD Pro or MyEAD). Consult the EAD solutions A simplified access is also available through the EAD Operational website Access to SDO Data User functions is subject to the signing of the EAD Data User Agreement Access fees and charges apply according to Client Type classification. The amount is determined during the agreement discussion: Type 1 no charges or fees Airspace Users paying en-route charges EUROCONTROL Member States, and their agents Type 2 service charges only Not Type 1 Clients using data for own, non-commercial purposes Non EUROCONTROL member state Data Providers Type 3 service charges and royalty fees Clients making commercial use of the data Technical assistance is accessible via the EAD Service Desk For more information, consult the EAD support page For information and assistance, contact: Ead.service@eurocontrol.int NM Service Catalogue 12 August Version

172 Tagged under: aeronautical data airspace data AIS erad traffic flow NM Service Catalogue 12 August Version

173 Support for the external and internal users of the Network Operations Systems and Applications The CSO - Customer technical Service desk & Operations helpdesk - provides support for the external and internal users of the Network Operations (former CFMU) Systems and Applications. The Collaboration Applications allow users to interface with the Network Operations Systems and Applications through the internet or through a dedicated secured infrastructure. CSO provides assistance to these remote external users, as well as to the internal users of the Network Operations Technical Systems and Applications. Technical assistance is available for problem identification and correction on the Network Operations Systems and the Collaboration Applications and for user connection through authentication devices. The technical assistance is provided by telephone. The outputs of CSO are: technical problem resolutions user assistance to establish connection with the Network Operations Systems and Applications user information on technical matters. CSO is available to organisations within an agreement with EUROCONTROL. The service is provided 24 hours a day, 7 days a week. The service is provided free of charge All details for contacting the Network Manager's helpdesks are available on the NM Contact page. NM Service Catalogue 12 August Version

174 Tagged under: connectivity helpdesk system access Technical problems NM Service Catalogue 12 August Version

175 Effective user relations to maximise customer satisfaction This service manages user relations in support of the Network Management Services with the ultimate objective of ensuring customer satisfaction. It aims in particular at informing users about the evolution of services in a timely manner; providing access to the services efficiently while respecting the applicable rules and collecting customer feedback to underpin continuous improvements in customer service. This service includes: information about the evolution of the Network Management services, products and activities (Catalogue, information campaigns and events); management of the related policies and rules for service use, signing of the corresponding agreements; management of the service requests for access to the Network Management operational and information services; management of the customer data, customer interactions and related SRM (Stakeholder Relationship Management) applications; measurement and monitoring of customer satisfaction. Addressed user needs know about the NM's operational services and products (functions, evolutions, access conditions) subscribe to NM's operational services and products provide feedback on NM's operational services and products None, this is a public service. Consult the Services and support pages of the NM website. Send your questions in the Request for information form. NM Service Catalogue 12 August Version

176 Tagged under: catalogue customer customer satisfaction service request support NM Service Catalogue 12 August Version

177 ATM cannot exist without the enabling technologies of communication, navigation and surveillance commonly referred to as CNS. The EUROCONTROL CNS units are contributing to R&D activities in the context of SESAR and supporting the deployment of key CNS applications and systems which are essential enablers of network performance (PBN, ADS-B, DATALINK etc ). EUROCONTROL provides as well inputs to main international standardisation bodies to ensure safety, interoperability and performances. Moreover, services for a common benefit of the stakeholders are maintained for an efficient management of the common CNS infrastructure. AGVN - ATS Ground Voice Network service Maintaining the EUROPEAN ATM repository and planning the transition towards VoIP ATS Messaging Management Centre (AMC) Network management services for a consolidated an seamless delivery of operational ATS messages Communication & Frequency Coordination Safe, efficient and interoperable ATS communication systems DLS-CRO Datalink Services Central Reporting Office Monitoring of Datalink operations and resolution of issues EIS - EUROCONTROL Implementation Support Provision of implementation support IPv6 Address Management Maintaining the EUROPEAN ATM repository and planning the transition towards VoIP MICA - Mode S Interrogator Code Allocation Coordinated allocation of the Mode S Interrogator Codes Navigation Towards Performance-based Navigation and enhanced precision approach PRISME Fleet Analysis of traffic from an airframe perspective Support to Datalink implementation Support Stakeholders in their datalink implementations Support to FMTP (Flight Message Transfer Protocol) Deployment Technical assistance for FMTP implementation Support to PENS (Pan European Network Service) Deployment Support to the deployment of PENS NM Service Catalogue 12 August Version

178 ATM cannot exist without the enabling technologies of communication, navigation and surveillance commonly referred to as CNS. The EUROCONTROL CNS units are contributing to R&D activities in the context of SESAR and supporting the deployment of key CNS applications and systems which are essential enablers of network performance (PBN, ADS-B, DATALINK etc ). EUROCONTROL provides as well inputs to main international standardisation bodies to ensure safety, interoperability and performances. Moreover, services for a common benefit of the stakeholders are maintained for an efficient management of the common CNS infrastructure. Surveillance and Code Coordination EUROCONTROL's focal point for surveillance and code coordination matters NM Service Catalogue 12 August Version

179 Maintaining the EUROPEAN ATM repository and planning the transition towards VoIP Maintain an accurate database for ECAC of the numbering ranges by country, by ATM unit and allocation of terminal numbers. The AGVN numbering will also include the appropriate VoIP adresses to ensure a smooth transition towards these new technologies. Read more The AGVN database is the repository of current ATM voice systems numbering plan and will contain future VoIP addressing information as the transition progresses. It provides: Addressing/Numbering Plan which aims at maintaining current numbering ranges plans in support of a controlled migration towards VoIP addressing Provides ICAO European Air Navigation Planning Group (EANPG) with detailed information on the current ATM Voice situation in Europe. AGVN takes place in the wider context of the VOTE Programme which purpose is to address VoIP in ATM implementation and transition-related issues on a case-by-case basis; and to identify solutions and deliver recommendations to interested parties (e.g. ANSPs, industry, TELCOs and standardisation bodies). Addressed user needs Get new telephony numbers to connect my centre to the network AGVN annual report to ICAO EUR/NAT Regional Office FAB / State AGVN Reports on demand AGVN can be accessed by ICAO/EUR State Focal points through OneSky Online. The quality of the information delivered depends on the quality of the information provided by each AGVN State Focal Point. Annual reviews are organised before providing the AGVN annual report to ICAO EUR/NAT Regional Office. NM Service Catalogue 12 August Version

180 Useful links: ATM Voice VOTE OneSky Team (upon registration access) Access AGVN (upon registration access) For further information and assistance, contact Liviu Popescu Tagged under: AGVN ATM Voice NM Service Catalogue 12 August Version

181 Network management services for a consolidated and seamless delivery of operational ATS messages Provide common network management services to the users of *AFTN/CIDIN/AMHS, the network which supports the exchange of ATS messages across the EUR/NAT ICAO regions. This solution is operated at minimum cost thanks to a consolidated delivery. On behalf of ICAO, be the focal point in the EUR/NAT Regions with full visibility on the entire AFTN/CIDIN/AMHS network. Help ANSPs accelerate their migration to the new AMHS communication standard. This includes pan-european deployment coordination and consulting support. Read more The *AFTN/CIDIN/AMHS network integrates the Aeronautical Fixed Telecommunications Network (AFTN), the Common ICAO Data Interchange Network (CIDIN) and the ATS Message Handling System (AMHS) to deliver operational ATS messages such as flight plans, NOTAM, meteorological data to and between ANSPs and AOs on a worldwide basis. The AMC is the European focal point for ATS Messaging Management, which is hosted by EUROCONTROL on behalf of ICAO. It ensures the coordination with communication centres and management centres in other ICAO Regions as required. The core of the AMC services is a central database consolidating the *AFTN/CIDIN/AMHS network information. It is managed by the AMC operator team and updated by the COM Centres. The AMC operators are responsible for the day-to-day operations and execution of the centralised part of the management procedures, based on the AIRAC cycle. The AMC provides the following off-line network management services to its users, in line with the ICAO AMHS Manual: central management of the network resources repository (assets, circuits, contact persons, user capabilities, etc.); creation and distribution of routing tables for every COM centre in the EUR/NAT Regions on an AIRAC cycle basis; provision of up-to-date network data to European ATM programmes as necessary. project coordination when integrating new COM centres in the AMHS network central data feed for the European Directory Service (EDS) creation and worldwide distribution of AMHS Address Management Data (single common repository) helpdesk support for off-line network management during CET office hours focal point providing coordination and ad-hoc assistance to the COM centres and Regional Offices in other ICAO regions as a of EUR/NAT Region Addressed user needs Access a central repository for European network technical resources Get support to deploy ATS messaging services NM Service Catalogue 12 August Version

182 Accelerate my migration to AMHS Common managed repository of AFTN/CIDIN/AMHS network information including addresses AMHS Deployment Coordination More details on the AMC services can be found in the in the ATS Messaging Management Manual (EUR Doc 021) Users can subscribe to the AMC service via a registration form Users can be granted 5 different types of access rights in accordance with the AMC Accreditations Procedures and shall follow the AMC procedures when using the service - as defined in the ATS Messaging Management Manual (EUR Doc 021). Useful links: AMC Web pages AMC Video for a short introduction Access to the AMC Application AMHS and AMC technical pages For further information and assistance, contact: Jacky Pouzet, Head of Communication and Frequency Coordination Unit NM Service Catalogue 12 August Version

183 Tagged under: AFTN AMC AMHS CIDIN PENS NM Service Catalogue 12 August Version

184 Safe, efficient and interoperable ATS communication systems Ensure the development and support to implementation of safe and efficient ATS communication systems within the network Allow high levels of interoperability between the ATM components Ensure the optimisation of common resources for the benefit of the network Prepare the migration of ATS communication systems towards SWIM. Read more This activity ensures the overall coordination of EUROCONTROL s tasks supporting the development of safe, interoperable and efficient ATS communication systems within the network: Management of scarce resources such as COMMUNICATION frequencies Development and implementation of DATALINK technologies for air-ground communications Development of - and support to implementation for : Data-link, 8.33 khz, Satellite and HF communication Development of - and support to implementation for: ground-ground related communication and applications Development of and support to implementation for: PENS, Flight plan exchange and coordination (FMTP/OLDI), IP addressing, VoIP projects Development, implementation and operation of the ATS Messaging Management Centre (AMC) Migration towards SWIM Provision of communication expertise and support to the EUROCONTROL Member States. Contribution to network performance Optimise the allocation of radio frequencies (thanks to the RFF-CDM process) Data-link: Contribute to 10% increase of capacity in the core area by 2015 PENS: Reduce the overall network communication costs for stakeholders Addressed user needs know how to coordinate an A/G frequency in Europe know what are the channels used for Air Ground data communications monitor the loss of communication deploy data-link monitor the VHD Data Link (VDL-2) load (mandatory by the IR) implement VoIP connect to PENS migrate by G/G application to PENS secure my network NM Service Catalogue 12 August Version

185 know the addresses of my neighbouring states change my AGVN numbering (lack of number for instance) migrate my G/G infrastructure to IP know the IPv6 addresses dedicated to my domain Radio Frequency Function collaborative decision making (RFF-CDM) PENS service (managed by the PSSG) AMC service Common test & validation tools (ETIC, VOTER, LISAT, MOON) Standard development, maintenance and evolution (ICAO, EUROCAE, Guideline for the related COM IR) Deployment coordination (Datalink, FMTP, AMHS, PENS etc ) Support to research and development (SESAR) Communication security studies (SESAR) For further information, consult the Communications website Contacts: Radio Frequency Function contact : frequencies@eurocontrol.int PENS contact: pens@eurocontrol.int Link2000+ contact: Programme Manager Martin Adnams AMC contact: Sub-Domain Manager Yuksel Eyuboglu and registration form NM Service Catalogue 12 August Version

186 Tagged under: ATS communication communication infrastructure Datalink Frequency Coordination ground-ground communication SATCOM VHF NM Service Catalogue 12 August Version

187 Monitoring of Datalink operations and resolution of issues Monitoring of Datalink operations in close conjunction with stakeholders and resolution of issues affecting safety, capacity, performance and inter-operability at the European level. Read more The DLS-CRO monitors data link operations and solves issues affecting safety, capacity, performance and inter-operability at a European level. The DLS-CRO replaces the LINK Integration Team and operates under the LINK Programme with a basic set of tools. NB: This service does not support full Datalink implementation. Addressed user needs Get reports on the Datalink deployment at local and network level Get assistance for the resolution of Datalink issues impacting the network Monthly operational CPDLC statistics per ANSPs and AOs Reports of overall End to End Performance versus Requirements Problem reports, investigation & resolution when local resolution impossible End to end system test capability Reference & Guidance Documents repository Link2000+ website Link2000+ Library Datalink FAQs For further information and assistance, contact: Jacky Pouzet NM Service Catalogue 12 August Version

188 Tagged under: DLS-CRO Link2000 VDL Mode 2 NM Service Catalogue 12 August Version

189 Provision of implementation support Facilitate/Contribute to achieve the deployment of SESAR IP1/baseline in a synchronised, harmonious, timely and cost efficient manner in line with performance needs Coordinate and contribute to the provision of implementation support at local/regional (FAB) level with the aim to achieve the required performance objectives Read more Provision of implementation support in order to deploy systems, procedures, tools and training in accordance with the European ATM Master Plan and the Network Strategy Plan. Support is particularly focused on areas that have a direct impact on Network performance and are in line with the detailed Stakeholders line of actions (SLoAs) of the ATM Master Plan Level 3 (ESSIP/LSSIP). Addressed user needs Get technical and operational support to deploy local projects contributing to the SESAR IP1/baseline Get technical and operational support on local projects contributing to the network overall performance Guidance material Best practices Studies and reports - including RTS (Real time Simulation) / FTS (Fast Time Simulation) reports Technical/operational specifications Agreement: Subject to the conclusion of an agreement - in line with the Model Agreement contained in the annex of EUROCONTROL s Permanent Commission measure No.04/104 Fees: Fees/charges apply in accordance with a charging policy adopted by the EUROCONTROL governing bodies (Permanent Commission directive No. 04/65, measure No. 04/104 as modified NM Service Catalogue 12 August Version

190 by measure No 10/171). Exact charging is defined on a case-by-case basis taking into consideration the concrete circumstances. More on EIS Contact for information: Dimitris Apsouris Tagged under: FAB support single european sky SLoA Support to states NM Service Catalogue 12 August Version

191 Maintaining the EUROPEAN ATM repository and planning the transition towards VoIP Maintain an accurate database for ECAC of the numbering ranges by country, by ATM unit and allocation of terminal numbers. The AGVN numbering will also include the appropriate VoIP adresses to ensure a smooth transition towards these new technologies. Read more Management of the assignment of official IPv6 addresses. Addressed user needs Obtain an IPv6 address Address space taken from the LIR (Local Internet Registry) allocation and given to ANSPs for their internal use Consult the tools available on the RIPE website For further information and assistance, contact Jacky Pouzet NM Service Catalogue 12 August Version

192 Tagged under: Address management IPv6 NM Service Catalogue 12 August Version

193 Coordinated allocation of the Mode S Interrogator Codes Supporting the smooth and safe deployment of Mode S ground stations in Europe by ensuring a coordinated allocation of the Mode S Interrogator Codes. Read more The operation of Mode S Secondary Surveillance Radars requires the use of Interrogator Codes (ICs). There are only 15 II (Interrogator Identifier) and 63 SI (Surveillance Identifier) codes that can be operationally assigned. Assignments need to be carefully organised to ensure the same codes are not used in overlapping Mode S coverage areas. To support the deployment of an increasing number of Mode S interrogators and to avoid a shortage of codes available for the interrogation of aircraft, EUROCONTROL established a single European interrogator code allocation mechanism. Regulation (EC) No 262/2009 of 30 March 2009 lays down requirements for the coordinated allocation and use of Mode S interrogator codes for the SES. Addressed user needs I want to establish a Mode S surveillance service and need an interrogator code. How can I obtain one? Issued Code Allocation Mode S IC Allocation Process Coverage Several levels of access are offered depending on the user category: Focal point of CAA has high level access Mode S operators have lower level access MICA is accessible via One Sky On-Line and subject to acceptance by the EUROCONTROL MICA cell. NM Service Catalogue 12 August Version

194 Useful Links: Principles of Mode S operations and Interrogator Codes MICOG documents available in the library of the surveillance web site Surveillance and Code Coordination Contact For access, fill in the IC allocation form available in the library of the surveillance web site Contact the MICA cell via: surveillance@eurocontrol.int or MICA@eurocontrol.int Tagged under: Interrogator code MICA MiCOG Mode S SI code surveillance NM Service Catalogue 12 August Version

195 Towards Performance-based Navigation and enhanced precision approach Ensure a seamless transition to performance-based navigation (PBN), which benefits include: Improved flight efficiency due to optimal placement of RNAV and RNP ATS routes including SIDs/STARs allowing for strategic deconfliction in vertical and horizontal plane; Improved safety and access to airports using GNSS-based RNP APCH on runways which are not equipped with precision approach systems. Reduction of runway excursions caused by unstabilised approaches; Reduced need for provision of sensor specific routes; Longer term reduction of cost due to rationalisation of the NAVAID Infrastructure; Capacity improvements due to closer spaced routes and increased predictability; Environment impact reduction and reduced fuel burn. Read more on: Performance Based Navigation the Performance Based Navigation mandate The transition to performance based navigation (PBN) involves multiple tasks, including strong involvement in the relevant international fora (e.g. ICAO NSP, IFPP and SASP) to ensure that European airspace and ATM requirements are well captured as part of global aircraft navigation system requirements. The requirements are expected to be subject to European regulation through the PBN Implementing Rule. This activity includes the support to the deployment of RNP approaches with vertical guidance (APV), aimed at improving safety at instrument runways not provided with ILS, and providing input to the PBN IR and to future ICAO developments. This is in line with the ICAO 37 th Assembly (37-11) resolution recommending global PBN and APV implementations. Aircraft navigation performance is directly linked to the enabling navigation infrastructure. To this end, we define the specifications of the required infrastructure with particular focus on Global Navigation Satellite Systems (GNSS). This includes European EGNOS deployment and applications, for which we provide ATM requirements. Further, Navigation tasks consist in: Translating European ATM (en-route, TMA) requirements into aircraft and infrastructure requirements, Providing European ATM requirement input in international fora addressing airborne navigation capabilities, Supporting the development of certification and operational approval documentation, Supporting ANSPs with the implementation of PBN based airspace design and route spacing, NM Service Catalogue 12 August Version

196 Helping Airspace Users understand and meet the aircraft requirements. Supporting the monitoring of the performance of the navigation infrastructure (e.g EGNOS) Determining optimal navigation infrastructure, including GNSS, meeting aircraft navigation performance requirements in the most cost effective way. And route spacing studies for RNAV and RNP specifications. Overview of the Navigation activity and related tools: User needs addressed Understand aircraft requirements for each Navigation Application (B-RNAV; P-RNAV, RNP APCH; GBAS Cat I, etc) Understand PBN implications in terms of airworthiness and ops approval Know about PBN. Know what PBN gives me as an airspace planner Understand the relationship between PBN and route spacing Understand the relationship between PBN and Free Route operations Know what is Advanced RNP Find information on RNP APCH (commonly referred to as RNAV Approaches). Know what is APV Determine the DME coverage in my airspace Know what multi-constellation GNSS implies Understand how does ABAS, SBAS and GBAS work Know the GBAS- and SBAS-based operations implementation status in Europe Access GNSS documentation Know what research is being done on future GNSS (including multi-constellation and multifrequency GNSS and GBAS CAT II/III) NM Service Catalogue 12 August Version

197 Limited support to PBN in en route and terminal operations Support to RNP APCH implementation (RNAV Approach implementation Support Group RAiSG) Support to GBAS CAT I implementation (Landing and Take-Off Task Force LATO) EGNOS Data Collection Network (EDCN) GPS service prediction and NOTAM Consult our Navigation tools including RNAV Validation Tool, Demeter, FAS Data Block, Pegasus Read our Guidance material and documentation in the Navigation library Read CNS articles in the Skyway Winter 2010 edition Consult the ECAC Navigation website Consult the ICAO Performance Based Navigation website Consult the FAA PBN website For more information and support contact: nav.user.support@eurocontrol.int Tagged under: avionics DEMETER EDCN EGNOS GBAS GNSS IFPP IGWG LATO NAV navaids navigation NSG NSP PBN PBNSG pegasus precision landing RAISG RNAV RNAV Approaches RNP RNP APCH SASP SBAS xls NM Service Catalogue 12 August Version

198 Analysis of traffic from an airframe perspective Deliver reports on flights flying in a specific airspace and the capability they are equipped with. Worldwide fleet database used to provide ATM enriched airframe specific data for use by external stakeholders and EUROCONTROL business units. PRISME Fleet stores with each airframe, airframe specific information that can be deduced from: Filed Flight Plans (avionics capability, routes flown foot print) Surveillance programs (avionics capability - ADSB, GPS, Mode S, RVSM, etc.) Specialist Surveys Manufacturer database transfers Addressed user needs Retrieve information on routes flown per airframe and region Retrieve information per airframe on avionics capabilities Examples: Know which flights flying in a specific airspace are equipped with what capability Know which engines are used in flights flying into a given airport at a given time Reports per airframe on avionics capability and routes flown foot print. Subscription required via self-registration NM Service Catalogue 12 August Version

199 Tagged under: airframe fleet traffic analysis NM Service Catalogue 12 August Version

200 Support Stakeholders in their datalink implementations Support ANSPs, AOs and Industry in the implementation of the European Commission's Datalink Regulation (EC Reg. 29/2009) Read more Support to Datalink implementation provides the relevant stakeholders with appropriate assistance and advice in the implementation of the COMMISSION REGULATION (EC) No 29/2009 of 16 January 2009 laying down requirements on data link services for the Single European Sky. It also promotes the fitting of aircraft with the appropriate equipment. Addressed user needs Get technical and operational support to deploy Datalink services Stakeholder Co-ordination Fora (Datalink Steering Group) Guidance and Standards Management or Assistance of / to EC Reg. 29/2009 Exemption Cell EU (TENT-EA) Funded Incentives Management Support (technical, testing, safety and operational) Consult the Datalink website For further information and assistance, contact: Jacky Pouzet NM Service Catalogue 12 August Version

201 Tagged under: Datalink Link2000 retrofit NM Service Catalogue 12 August Version

202 Technical assistance for FMTP implementation To provide technical assistance to ANSPs in their FMTP implementation projects. Read more The Support to FMTP Deployment: organises an implementation forum to allow exchange of technical information between ANSPs. provides a database facility to allow sharing of information between ATC centre experts. supports an ETIC Test Tool to verify conformance to the FMTP specification. maintains a 'OneSky team' (OST) webpage on FMTP. Addressed user needs Get technical support to deploy FMTP FMTP database Annual reports to ICAO Reports to PENS PSSG Technical information via the OST webpage Publication on FMTP specifications EC Community Specifications on interoperability Communication website For further information and assistance, contact: Liviu Popescu NM Service Catalogue 12 August Version

203 Tagged under: fmtp PENS X.25 NM Service Catalogue 12 August Version

204 Support to the deployment of PENS PENS is an ANSP/EUROCONTROL joint initiative that aims at providing ATM with a pan European infrastructure based on IP protocol to support ATM communications. PENS is managed by the PENS Steering Group (PSSG). The purpose of the support to PENS deployment is to: Improve the ATM industry awareness on PENS Services Increase the number of subscribers to the PENS Services Develop the current scope and operational uses of PENS Services T PENS establishes a common IP-based network service across the Pan-European region. The support to PENS deployment intends to enlarge the initial user base (i.e. ANSPs and EUROCONTROL) to other ATM stakeholders, to support the existing services in an efficient manner, and to develop new services to serve the latest ATM concepts. Addressed user needs Know about inter-center communications Learn about PENS and the benefits it can bring to my Communications Meetings and workshops in close conjunction with the PSSG Support to the migration of ATM applications (AMHS, FMTP/OLDI, Surveillance, Voice, SWIM etc ) Advertising and creating awareness in ATM specialised media and in international events Improving the PENS website and infrastructure Running PENS Planning Workshops with ANSPs The service is accessible to all ANSPs of the EUROCONTROL Member States after coordination with the PSSG and after signing of an agreement. NM Service Catalogue 12 August Version

205 Consult the PENS web page Contact for information: Jacky Pouzet Tagged under: ANSP ATC IP-based PENS NM Service Catalogue 12 August Version

206 EUROCONTROL's focal point for surveillance and code coordination matters The objective of a surveillance infrastructure is to provide the required functionality and performance to enable a safe, efficient and cost-effective Air Traffic Management service. EUROCONTROL's focal point for surveillance matters, Surveillance and Code Coordination (SCC), is a key element of Network Management - Deployment Coordination. The activities performed by the SCC provide the foundations to help European Air Navigation Service providers to achieve this objective. The role of the SCC is to ensure that all the ground and airborne components of the surveillance infrastructure work together in a safe, cohesive and interoperable manner. It adopts a proactive approach to identifying and supporting the resolution of avionic anomalies, including altimetry system errors on individual airframes and on aircraft types. It conducts a leading role in the development of the new surveillance techniques required to ensure the future of European ATM and supports all stakeholders in deploying and maintaining a surveillance infrastructure in a robust and healthy condition. Surveillance and Code Coordination (SCC) key work areas currently include: Aircraft Identification Programme (ACID) Cascade (ADS-B and Wide Area Multilateration) Regional Monitoring Agency (RMA) RF and Surveillance Avionics Functional Performance Analysis Addressed user needs I want to understand how the avionics I install on my aircraft integrates with the surveillance infrastructure. I want to understand how the surveillance infrastructure is changing to meet the demands of the 21st century and what activities are being conducted to make sure the infrastructure remains fit for purpose. I want to know the difference between ADS-B, WAM and Mode S surveillance techniques. I want to know what alternative surveillance techniques are available to an ANSP and how to select the most appropriate for my operational environment. I want to know how the Regional Monitoring Agency activities are used to ensure safe separation of aircraft in RVSM airspace. I want to know how I can minimise the potential impact between windfarms and radars. The deliverables or outputs from Surveillance and Code Coordination encompass all aspects of the air and ground based components of the surveillance infrastructure and their lifecycle. Such NM Service Catalogue 12 August Version

207 deliverables cover concept and R&D activities, development, certification, validation, legislation, and deployment including establishing safety cases, operational use and maintenance. Examples of future deliverables include: Surveillance related deliverables within the context of SESAR activities. Standardisation and certification requirements documents e.g. for ADSB Out. (See Cascade library) Validation reports following funded operational trials e.g. of ADS-B Out and ADS-B In. (See Cascade programme) Preliminary Safety Case support to local deployments of ADS-B and WAM. (See Cascade library) A maintained RMA infrastructure with enhancements foreseen to exploit the use of ADS-B data. Periodic RVSM height keeping performance reports and annual Safety Monitoring Reports. (See RMA) Periodic reports on 1030/1090 MHz spectrum usage and surveillance avionics functional performance including anomaly rectification actions. (See SCC website) Proposals for the amendment of surveillance avionic standardisation and specification provisions in cooperation with international standardisation and specification bodies and industry. Transponder Code Function input to the Network Operations Plan. (See ACID programme) Coordinated allocations of Mode S interrogator codes. (See MICA service) For more information, contact the Surveillance and Code Coordination Unit Tagged under: NM Service Catalogue 12 August Version

208 ACID ADS-B Mode S multilateration RMA RVSM surveillance WAM NM Service Catalogue 12 August Version

209 Striving to constantly improve safety in Europe by harmonising safety management principles and implementing safety initiatives EUROCONTROL s support to safety activities are deployed through the ESP + Programme(European Safety Programme for ATM ), focused on three main objectives Improving safety measurement Ensuring safe ATM operations Implementing safe system design Read more on Safety Management Airborne Safety Nets (ACAS / TCAS) Preventing mid-air collisions EVAIR (EUROCONTROL Voluntary ATM Incident Reporting) Identify safety trends in aviation and drive the quick fixing of reported safety problems Ground-based Safety Nets Ensuring Safety Nets' effectiveness Runway Safety The focal point for collecting and delivering airport information Safety Alerts Proactive sharing of safety information amongst the aviation community Safety Tools EUROCONTROL Safety Tools - designed to make you safer SKYbrary SKYbrary is the single point of reference for aviation Safety knowledge Support to safe Operations Striving to constantly improve ATM operations Safety in Europe NM Service Catalogue 12 August Version

210 Preventing mid-air collisions The Airborne Collision Avoidance System II (ACAS II) has been introduced in order to reduce the risk of mid-air collisions or near mid-air collisions between aircraft. It serves as a last-resort safety net irrespective of any separation standards. Read more ACAS II is an aircraft system based on Secondary Surveillance Radar (SSR) transponder signals. ACAS II interrogates the Mode C and Mode S transponders of nearby aircraft ('intruders') and from the replies tracks their altitude and range and issues alerts to the pilots, as appropriate. Non-transponding aircraft are not detected. ACAS II works independently of the aircraft navigation, flight management systems, and Air Traffic Control (ATC) ground systems. While assessing threats it does not take into account the ATC clearance, pilot's intentions or autopilot inputs. Currently, the only commercially available implementation of ICAO standard for ACAS II (Airborne Collision Avoidance System) is TCAS II version 7.0 and version 7.1 (Traffic alert and Collision Avoidance System). Addressed user needs Access ACAS/TCAS training material Receive EUROCONTROL ACAS Bulletins Know how ACAS/TCAS operates Find out more about TCAS version 7.1 training EUROCONTROL ACAS II Bulletins and Safety Messages EUROCONTROL ACAS Training Material EUROCONTROL ACAS Safety Studies For more information about ACAS contact: acas@eurocontrol.int NM Service Catalogue 12 August Version

211 Tagged under: ACAS ACAS bulletin ACAS training ATC mid-air collision safety nets TCAS NM Service Catalogue 12 August Version

212 Identify safety trends in aviation and drive the quick fixing of reported safety problems The EVAIR scheme is part of the wider 'Safety Analysis Function EUROCONTROL and Associated Repository' (SAFER) concept established in response to the Safety Data Reporting and data Flow task Force (SAFREP) Recommendation No7 and aims to, inter alia, 'bring rationalisation in European ATM safety data collation and analysis'. In establishing EVAIR - its Voluntary ATM Occurrence Reporting activities - EUROCONTROL has two main objectives: Fixing of problems within the shortest time possible. Promote a data driven approach based on low or medium risk bearing incidents, instead of serious risk bearing incidents and accidents - to enhance safety further. Read more These objectives are supported by three main pillars of activity: The collection of voluntarily supplied ATM occurrences mainly from Aircraft Operators and automatically collected ACAS data from ANSPs; A feedback channel between Aircraft Operators and ANSPs with EVAIR as the facilitator and intermediary; and The monitoring and analysis of the collected information. Addressed user needs Report voluntarily safety incidents Accelerate the resolution of safety incidents EVAIR Safety Bulletins. Monitoring of European Action Plans (e.g. level bust, air ground communication). Bi-lateral meetings and agreements with interested parties (e.g. ANSPs, Aircraft Operators and Aircraft Associations) to assess safety data trends and implement quick-fixes to identified problems. Customised statistics NM Service Catalogue 12 August Version

213 Read more on the EVAIR, the EVAIR Safety Bulletins and the Safety Enhancements Tools For more information and assistance, contact: Dragica Stankovic Tagged under: ACAS ACAS bulletin ACAS training ATC mid-air collision safety nets TCAS NM Service Catalogue 12 August Version

214 Ensuring Safety Nets' effectiveness This activity aims to ensure the effectiveness of safety nets for Air Traffic Control (ATC), including all ground-based safety nets (used by controllers) and those aspects of airborne safety nets (used by pilots) that impact ATC. Read more The implementation and enhancement of safety nets: Promoting a better understanding of why we need safety nets and in particular, Assisting ANSPs to enhance and standardise the use of ground based safety nets. Contribution to network performance Objective: Support the definition of level 3 ground-based safety nets by end 2013 and the implementation of effective level 2 ground based safety nets in all EUROCONTROL Member States by end Addressed user needs Know how I can optimise/standardise the performance of my ground-based safety nets Know more about the interaction between ground-based and airborne safety nets. Find out more about TCAS version 7.1 and how it impacts ATC. Know more about ACAS RA Downlink. Join the SPIN Sub-Group EUROCONTROL Specifications and Guidance Materials Ensuring Effectiveness Guide NetAlert newsletters Safety Nets awareness Package For more information about Safety Nets contact: safety-nets@eurocontrol.int NM Service Catalogue 12 August Version

215 Tagged under: ACAS APM APW MSAW Safety tools STCA TCAS NM Service Catalogue 12 August Version

216 The focal point for collecting and delivering airport information Runway Safety provides guidance to operational staff working on and around the manoeuvring area to prevent runway accidents and incidents; in particular runway incursions and runway excursions. Read more The EUROCONTROL Runway Safety Team supports airports, associated operational stakeholders and regulators in runway safety matters: It participated in the definition and is currently supporting the deployment of the European Action Plan for the Prevention of Runway Incursions and the European Action Plan for the Prevention of Runway Excursions as a member of the European Working Group for Runway Safety. It provides guidance to - and develops training courses for - operational airport staff to prevent runway accidents NB: This activity involves a collaborative effort between regulators, rule makers, air navigation service providers, aerodrome operators, aircraft operators, aircraft manufacturers and trade associations. Contribution to network performance By 2014, reduce level A+B runway incursions by 25% vs. the 2010 baseline Addressed user needs Know about and improve airport safety The European Action Plan for the Prevention of Runway Incursions contains practical recommendations with guidance materials to assist operational staff with their implementation. The same applies to the Runway Excursions. Guidance material supporting the implementation of Surface Management During the past decade, EUROCONTROL has developed the baseline for Surface Management in Europe with the A-SMGCS services (Advanced Surface Movement, Guidance and Control Systems), which contributes to Runway Safety and enhanced airport operations in low visibility conditions. Based on ICAO specifications, it provides 2 levels: Level 1: identification of aircraft in the movement area and transponder equipped vehicles in the manoeuvring area via a Human Machine Interface (HMI). Level 2: alerting function to Air Traffic Controllers (ATCOs) in case of intrusion of aircraft or NM Service Catalogue 12 August Version

217 vehicles in a pre-defined protected area around the runway system. Based on these functions, procedures were developed and adopted by ICAO for the European region. See: ICAO Doc 7030 (5). The European Union also developed and adopted a Community Specification that describes the minimum interoperability requirements for such systems. See: Regulation (EC) No 552/2004 on interoperability NB: As the validation has been finalised, no further activity is currently conducted by the Network Manager in this area. Guidance material supporting the implementation can be obtained from Skybrary. Aerodrome Resource Management Training for runway safety - see the IANS training catalogue Full information can be found via the dedicated Runway Safety portal. Contact the Runway Safety Team: Tzvetomir Blajev Phone: + 32 (0) Tagged under: A380 Airbus airport CROPS RECAT TBS Wake vortex NM Service Catalogue 12 August Version

218 Proactive sharing of safety information amongst the aviation community The objective of the Safety Alerts is to inform aviation safety professionals about an identified problem by sharing safety alert messages. Issuing of approximately 8 to 10 Safety Warning Messages, Safety Reminder Messages and Request for Support Messages per year. Addressed user needs Be notified of safety issues Notify EUROCONTROL about an emerging safety issue that warrants the distribution of a Safety Alert (subscribers and recognised bodies only). Request support from the ATM community about a safety issue I am experiencing (subscribers and recognised bodies only) The Safety Information Exchange Actions are based on Safety Warning Messages, Safety Reminder Messages and Request for Support Messages The Safety Alerts are delivered upon subscription but can also be freely accessed via SKYbrary Consult SKYbrary. For further information and assistance, contact: Richard Lawrence, Safety Alert Coordinator. Read more on the Safety Alerts Board. NM Service Catalogue 12 August Version

219 Tagged under: Alert European Safety Programme EVAIR Request for support warning NM Service Catalogue 12 August Version

220 EUROCONTROL Safety Tools - designed to make you safer To help ANSPs implement operational safety improvements, conduct safety assessments and collect, assess and analyse ATM safety data in the context of their Safety Management Systems (SMS). Read more TOKAI - Tool Kit for ATM Occurrence Investigation: Specially designed toolkit which provides dedicated software tools for each of the major steps of the investigation process. Helps ANSPs manage their recording, analysis and sharing of ATM incident report data according to European requirements. RAT - Risk Analysis Tool: Tool providing enhanced severity and risk assessment methodology for reported ATM incidents. ASMT- Automatic Safety Monitoring Tool: Tool enhancing safety gathering through the automatic collection of safety data (from surveillance, ACAS systems etc.) to ensure improvements to safety performance monitoring. APF - Aerospace Performance Factor: Tool allowing ANSPs to compile aggregated data from various sources which provides a more holistic view of historical safety data which aids future trend analysis.. Cost of SMS: Tool providing ANSPs with a greater appreciation of the cost of their SMS and how to make best use of the limited resources. SAM - Safety Assessment Methodology and SAM electronic: Tool providing ANSPs with extensive guidance on how to conduct safety assessments as required by SES II and ESARRs for new operations, systems and changes to existing ones. InCAS - Interactive Collision Avoidance Simulator: Tool usually deployed in association with ASMT which permits ANSPs to analyse more closely specific ACAS events and so improving the lessons learned capability. SKYbrary Toolkits: Various toolkits consisting of learning notes, video tutorials etc. covering safety improvement initiatives such as level bust, runway incursion, air ground communications, airspace infringements, human performance and unstabilised approaches. Safety Culture Measurement: Questionnaire (and follow-up workshops) designed to measure the safety culture across an organisation with the aim of identifying areas for improvement. Addressed user needs Know more about automatic collection and analysis of ATC data. (ASMT) Improve the way I manage ATM incident report data. (TOKAI) How the Aerospace Performance Factor (APF) tool can help me aggregate ATM incident. (APF) Have a better appreciation of the historic level of safety in my organisation. (APF) Know how I can improve the scoring of Severity if ATM incidents. (RAT) Simulate and analyse ACAS RA events. (InCAS) Assess a change to my operations (SAM) Conduct a safety assessment (SAM) Understand the cost of my SMS NM Service Catalogue 12 August Version

221 Support to operational stakeholders, mostly ANSPs in their safety related activities. Publicly available: TOKAI, SAM, APF, RAT, SKYbrary Toolkits Available upon subscription: ASMT/InCAS, Cost of SMS Available on request: Safety Culture surveys Available upon signing of a Licence and Service level agreement: ASMT and InCAS TOKAI User Manual ASMT provides information but use of the Tool is subject to arrangement between EUROCONTROL and individual ANSPs. InCAS Further information on InCAS plus a link to INCAS training SAM electronic Safety Assessment Made easier (SAMe) Information can be downloaded about APF and RAT from the Safety Library. SKYbrary For further information and assistance, contact Richard Lawrence Tagged under: ACAS RA APF ASMT Cost of SMS IncAS RAT Safety assessment Safety case safety culture Safety maturity survey SAM skybrary TOKAI ToolKits NM Service Catalogue 12 August Version

222 SKYbrary is the single point of reference for aviation Safety knowledge Collate, store, manage and make available to aviation stakeholders worldwide of safety knowledge acquired in various safety related activities by the various organisations. Read more SKYbrary is an electronic repository of safety data related to ATM and aviation safety in general. It is built of a hyperlinked network of articles and documents. An article is the building nucleus of the knowledge base. It can contain links to other related articles, to documents stored on the SKYbrary bookshelf or to external safety data sources. Addressed user needs Learn from others experience on concrete safety matters Accelerate the resolution of safety incidents Skybrary delivers many useful functions for the end-users which are built on a customer-friendly interface, such as database search, bookshelf, safety alerts and "Skybrary solutions". It provides access to various tools and expert support functionalities that can assist aviation professionals in finding the correct solutions to the problems they face in everyday operations. Consult the SKYbrary website and the ESP+ website. For more information and assistance, contact: Tzvetomir Blajev or Alexander Krastev NM Service Catalogue 12 August Version

223 Tagged under: accident hazard safety safety alerts safety culture safety regulation NM Service Catalogue 12 August Version

224 Striving to constantly improve ATM operations Safety in Europe This activity aims at helping ATM operational stakeholders improve their operations Safety by harmonising Safety management principles and implementing various Safety initiatives. Read more The safety initiatives developed in support of operational stakeholders include services, products, tools and best practices, such as: Callsign Similarity Service and related Tool Safety Tools: ASMT, TOKAI Safety Culture Measurement Safety Assessment Methodology/FAB Safety Case Assessment Support to implementing Safety Management Systems (SMS): see ES2 Project and EGSMM Safety Management Interfaces between ANSPs and NSAs Operational Best Practice Toolkits: Level Bust, Runway Incursion, Airspace Infringement, Air Ground Communication, Stabilised Approach, all accessible via SKYbrary Ensuring Safe Performance in ATC Operations: Observational Safety Survey Approaches - A White Paper Addressed user needs Improve my safety performance Reduce risks of callsign similarity / confusion Learn best practices on safety For more information and assistance on Support to Safe operations, contact: Richard Lawrence NM Service Catalogue 12 August Version

225 Tagged under: Callsign Similarity safety safety levels safety management NM Service Catalogue 12 August Version

226 The Enhanced Airport Operations Domain covers activities which aim at: Integrating Airport Operations into the Network This includes: the provision of operational analysis of airports impacting the network and the support to operational stakeholders in implementing jointly developed mitigation measures the contribution to the refinement of the network planning process through including airport capacity planning and airports slot allocation processes the linking of airport operations with network operations through the support to A-CDM implementations More on Airport Operations Airport Capacity and Performance Better predictability and airport capacity utilisation thanks to end to end network integration Airport Collaborative Decision Making (A-CDM) More efficient airport operations with A-CDM Airport Information and Data The focal point for collecting and delivering airport information Continuous Descent Operations For a safe, smooth and environment friendly descen Wake Vortex Developing new advanced wake turbulence related procedures NM Service Catalogue 12 August Version

227 Better predictability and airport capacity utilisation thanks to end to end network integration This activity aims to: Increase airport capacity and performance by unlocking built-in buffers on the ground and in the air thanks to an integrated planning of airport and network operations (AOP Airport Operations Plans and NOP) Also improve predictability and efficiency of day to day operations for airlines and ANSPs, thanks to extensive information sharing and collaborative decisions. Read more The Airport Unit supports airports in a wide range of initiatives and tasks which contribute to this activity: Coordinated planning of airport and network operations Link with A-CDM to support the required information exchange between airports and the network Performance analyses and simulations Contribution to network performance Reduce arrival delays to 0,5 minutes by 2014 Addressed user need Understand airport operations Know about airports and the network: airport efficiency and airport performance, airport capacity Know what the real reason is for my delay Contribute to improve Network performance Airport throughput analysis with the PIATA+ simulation tool Airport consolidated planning in the Network Operations Plan View the NOP Portal Contact the ACAP Team: acap@eurocontrol.int NM Service Catalogue 12 August Version

228 Tagged under: Airport Operations Plan airport performance AOP NOP NM Service Catalogue 12 August Version

229 More efficient airport operations with A-CDM The Airport CDM activity aims to: Improve the overall efficiency of operations at European airports by integrating processes and systems - in particular by optimising the aircraft turn-round and pre-departure sequencing process. Consequently improve the ATM Network fluency, by sharing the same operational picture with the Network Manager and with all airport partners. Benefits for the ATM network include: More accurate take-off information feeding into the air traffic flow and capacity management system run by EUROCONTROL's Network Management More efficient use of the airport available capacity by all operational partners More effective use of slots - therefore resulting in reduced delays and improved predictability of events during the flight. Read more The EUROCONTROL A-CDM Team facilitates the implementation of: CDM Milestone Approach Collaborative Pre-departure Sequence Variable Taxi Time Calculation CDM in Adverse Conditions Collaborative Management of Flight Updates. It also collects and disseminates best practices regarding Airport CDM Information Sharing. Eventually, it develops and delivers training courses for A-CDM implementation through e-learning. Contribution to network performance Implement Airport CDM on 20 of the top 40 traffic airports with standard operating processes by 2014 Addressd user needs NM Service Catalogue 12 August Version

230 Contribute to improve Network performance Improve airport turnaround See the availability of slots have better view on how they are managed Know current local MET conditions, forecast MET and know forecast for when an airport will be x minutes from saturation Know where my inbound aircraft is on the ground, in the air Know which gate my flight is planned to depart from and get real time updates of gate changes Know when runway queues will be at their peak Know in advance when airport will reach its ground infrastructure capacity no stands left Have immediate notification of unforeseen runway closures (incident, accident/other) Know what other transport delays will affect accessibility to my airport of departure and at my destination motorways, traffic, ice, snow, accidents, road closures, train strikes etc. A-CDM Training courses A-CDM Documentation. Example : Airport CDM Implementation Manual (pdf) Consult the A-CDM website library for more information. Visit the dedicated A-CDM website for more information Contact the A-CDM team by Phone: Tagged under: A-CDM airport performance CDM Flight Efficiency Plan NM Service Catalogue 12 August Version

231 The focal point for collecting and delivering airport information This activity aims to optimise the efficiency of information and data exchanges between airports and EUROCONTROL, thanks to a centralised common process, which was voluntarily adopted by 40 European airports. It provides EUROCONTROL the airport information necessary to perform the Network Management functions, in particular the European Network Capacity Planning process, the management of special events impacting capacity, and the monitoing and reporting on the ATM network performance. It also aims to avoid duplicating requests to airports and delivers a single information repository to all actors involved via a web-based tool, the Airport Corner. Read more The Airport Information activity collects and analyses information on: Airport Capacity Traffic Forecast On Going & Planned events and projects Weather Management TMA/ Approach Traffic Mix Infrastructure Services Operational Contacts New information requirements are gradually implemented according to EUROCONTROL's needs. Notice on confidentiality: The information from individual airports can only the accessed by its partners which participate in the reporting process. Some information can be flagged as "confidential" if not suitable for public disclosure. Contribution to network performance EUROCONTROL intends to extend the number of contributing airports. Currently 40 European airports voluntarily participate in this process, including the 25 most network constraining airports. Also about 270 airport partners contribute in this process, including Air Traffic Control Centres. Addressed user needs NM Service Catalogue 12 August Version

232 Understand airport operations Retrieve airport data Contribute to Network planning Contribute to improve Network performance Have a dedicated contact for my airline/airport for data exchange The information collected via this activity feeds multiple planning and reporting services such as: Seasonal Network Operations Plan (NOP) Medium Term European ATM Network Operations Plan ( NOP) Network Operations Report (2011) LSSIP process STATFOR forecasting process SESAR planning process DNM/Airport unit performance monitoring (e.g. ACAP) Internal EUROCONTROL projects on which airports play a major role (e.g. CDO, A-CDM) Contact the Airport Information team by For troubleshooting contact our Technical Support team Phone: Tagged under: airport airport data airport information airport plans NM Service Catalogue 12 August Version

233 For a safe, smooth and environment friendly descent Continuous Descent Operation (CDO) is an operation in which an arriving aircraft descends continuously to the greatest possible extent, by employing minimum engine thrust, ideally in a low drag configuration, prior to the final approach fix. The objective of CDO is to reduce aircraft noise and gaseous emissions at airports and to save fuel consumption without compromising on flight safety. The European CDO implementation programme is an industry-wide collaborative effort supported by the European ATM community which aims to ensure a rapid deployment of CDO throughout Europe. The European Joint Industry CDO Action Plan, launched in 2009, sets out specific actions for the European Aviation industry in order to achieve this objective. Read more At the request of its stakeholders, EUROCONTROL is supporting the CDO programme through a dedicated CDO activity. EUROCONTROL collaborates with stakeholders (ANSPs, aircraft manufacturers and aviation trade associations such as IATA, ERA, ACI and CANSO) in order to: maximize those benefits which are achievable in the current ATM framework, prepare the deployment of more advanced CDO that will result from the deployment of future ATM tools and procedures Contribution to network performance Objective 2014: increase the number of Continuous Descent Operations (CDOs) flown within the network airports, based on harmonised procedures for airports and ANSPs. Addressed user needs Improve flight efficiency and protect the environment Mitigate environmental impact Coordination of CDO initiatives and support to CDO implementation at European network level Information on the progress of CDO implementation at aerodromes throughout Europe via the EUROCONTROL CDO Interactive map. Access via registration on the EXTRANET login of the EUROCONTROL website. See Airport Information web page for more details For more environment related tools, see the Single Sky and the environment web pages A-CDM Documentation. Example : Airport CDM Implementation Manual (pdf) NM Service Catalogue 12 August Version

234 Contact the CDO Team by Phone: Tagged under: CDA CDO Continuous Descent environment flight efficiency NM Service Catalogue 12 August Version

235 Developing new advanced wake turbulence related procedures Existing ICAO Wake Vortex separation rules were implemented over 40 years ago. In recent years these have, in some respect, become outdated leading to many States introducing their own changes to the ICAO scheme. In Europe there are indeed many variations which have implications both for safety and capacity. In the meantime, with the development of measuring technology and the increased understanding of the nature of wake vortices, it became possible to update the ICAO wake vortex provisions and also develop new advanced wake turbulence related procedures. The need to increase airport capacity is one of the major challenges facing Air Traffic Management research today. CREDOS studied the operational feasibility of using reduced separations for single runway departures under specific crosswind conditions. This is an objective to which the EUROCONTROL Wake Vortex activity contributes, therefore aiming for positive impacts on safety, capacity and airport delays. Read more The Wake vortex Team is involved in European Working Groups addressing the following projects: Airbus A380 RECAT (Re-categorisation of the ICAO Wake Turbulence Separation Minima) Wind dependent separations: TBS (Time Based Separation) CROPS (Crosswind Operations). Addressed user needs Know about and improve airport safety Guidance materials based on Safety Cases and Safety Assessment Reports produced by the Working Groups (e.g. the ICAO second State Letter stating separation requirements for all aircraft following the A380). Studies - e.g. for the re-categorisation of the ICAO Wake Turbulence Separation Minima Concepts of Operations (CONOPS) - e.g. for TBS NM Service Catalogue 12 August Version

236 Contact the Wake Vortex team by Phone: Tagged under: A380 Airbus airport CROPS RECAT TBS Wake vortex NM Service Catalogue 12 August Version

237 Due to the pan-european role played by the Network Manager and the central view we have on ATM operations, we were mandated by our stakeholders to exercise complementary monitoring tasks. These include: alerting EASA, the EC, and the national Aviation Authorities when banned aircraft intend to fly; monitoring aircraft without RVSM approval; and identifying and resolving faults in aircraft avionics that may have an impact on surveillance functions. EC SAFA Blacklist Alarming Function Provision of technical support to the European Union's Safety Assessment of Foreign Aircraft Programme. Radio Frequency and Surveillance Avionics Performance Analysis Analysis of the Radio Frequency and performance o Surveillance Avionics. RMA - RVSM Monitoring Agency Oversight of the safety of the RVSM - Reduced Vertical Separation Minima NM Service Catalogue 12 August Version

238 Provision of technical support to the European Union's Safety Assessment of Foreign Aircraft Programme. SAFA is a Programme of the European Union requiring each participating State to perform third country aircraft inspections. In the framework of SAFA the Black List of aircraft prohibited to enter European Airspace is established. EUROCONTROL provides support by operating a Black List Alarming Service. Read more on the SAFA brochure EUROCONTROL is responsible for inserting the Black List of aircraft banned in European Airspace into a special database. An automated check of the Black List's details is run against every Flight Plan filed for flights into, around and out of Europe. If the check performed identifies a blacklisted aircraft on a flight plan, the European Commission, EASA and the NSA are notified. The NSA then decides to refuse entry into their airspace of the aircraft, ground it or to flag it for a ramp inspection. Addressed user needs Receive EC blacklist alerts when a banned aircraft operator files a flight plan Receive EC SAFA warnings to facilitate the organisation of timely dedicated ramp inspections This service is accessible to EASA, the NSA of the European Union Member States and of those States who have entered into a specific SAFA Working Arrangement with EASA. For more information on registration to the Service and working arrangements, contact EASA More information on the SAFA alarming procedures Do you want to contact us? Non operational contact for information. Operational contact for assistance. NM Service Catalogue 12 August Version

239 Tagged under: banned airlines blacklist SAFA safety list NM Service Catalogue 12 August Version

240 Analysis of the Radio Frequency and performance of Surveillance Avionics. The analysis the 1030/1090 MHz Radio Frequency (RF) and Surveillance Avionics ensures that they remain 'fit for purpose' for supporting today's and future ATM operations Read more on Surveillance & Code Coordination Activities conducted by the RF and Surveillance Performance Analysis cell help to identify and resolve faults in an aircraft avionics and develop mitigations to relieve an increasingly congested 1030/1090 MHz RF environment. These components of the surveillance infrastructure must be monitored, analysed and managed to ensure that they remain 'fit for purpose' and can continue to support in the future safe and efficient ATC separation services Addressed user needs Identify and support the resolution of defects in aircraft surveillance avionics Develop mitigations in case of congestion of the 1030/1090 MHz RF spectrum I suspect an issue with an aircrafts surveillance avionics. Who should I contact? I have a query regarding the interpretation of the standards detailing surveillance avionics and how they interface with the ground based surveillance infrastructure. Who should I contact? Periodic reports with limited distribution. Public service For more information, consult the EUROCONTROL Surveillance web site, the Cascade programme and the Mode S programme For assistance on an ad-hoc basis, contact: surveillance@eurocontrol.int and NM Service Catalogue 12 August Version

241 Tagged under: avionics frequency surveillance transponder NM Service Catalogue 12 August Version

242 Oversight of the safety of the RVSM - Reduced Vertical Separation Minima The objectives of the Regional Monitoring Agency are: Oversight of the safety of RVSM for 48 States (EUROCONTROL, ECAC and other EANPG states). Verification of the RVSM approval status of aircraft and aircraft operators. Monitoring of aircraft height keeping performance. Production of an annual safety assessment of RVSM airspace in Europe. Read more The RMA maintains a database of aircraft and AOs that are approved to fly RVSM in Europe. Aircraft flight plans are verified against this database and National Regulatory Authorities are notified of flights by non-approved operators. The RMA conducts an annual statistical safety evaluation of operations in RVSM airspace which is presented to the EANPG. Addressed user need Know what are the technical and operational requirements to fly RVSM Annual Safety Monitoring Report to EANPG Publication of RVSM approvals and height monitoring results on public web site Individual reports of non-approved aircraft to NSAs and reports of poor height keeping performance to operators and NSAs. Public service NM Service Catalogue 12 August Version

243 Consult the RVSM/EUR-RMA, the Mode S, and the CASCADE web sites. For more information and support, contact: Tagged under: Altimetry Altimetry system error height monitoring RVSM surveillance NM Service Catalogue 12 August Version

244 The surveillance services support the implementation of reduced traffic separation minima, by improving and harmonising the surveillance infrastructure. They include the development of surveillance products according to user requirements and in line with current technological evolutions, and the provision of software maintenance and support services to users. They contribute to network efficiency by enabling the harmonisation of high-performance surveillance layers and cost efficiency thanks to the economies of scale achieved through a common approach. Read more on Surveillance ARTAS (ATM surveillance Tracker And Server) High performance Surveillance Data Processing SASS-C (Surveillance Analysis Support System for ATC-Centre) Comprehensive analysis of surveillance infrastructu performance SDD (Surveillance Data Distribution) Communication node for the efficient distribution of surveillance data NM Service Catalogue 12 August Version

245 High performance Surveillance Data Processing Elimination of shortcomings of existing tracker systems Seamless integrated operation in a multi-centre environment across Europe Read more on the ARTAS web site ARTAS is the concept of a Europe-wide distributed Surveillance Data Processing System (SDPS) to improve and harmonise the performance of the Surveillance Data Processing systems in the ECAC area. View the overall surveillance data processing chain: Addressed user needs Use a distributed Surveillance Data Processing System for better performance Use a high-quality air traffic picture over a wide area, built with data from all surveillance sensor technologies, in order to implement optimum separation minima. Get support and maintenance on ARTAS CAMOS (Centralised ARTAS Maintenance and Operational Support) is the support and maintenance service associated to ARTAS. CAMOS aims at: NM Service Catalogue 12 August Version

246 Enhancing the commonly developed ARTAS system to address technical environment changes or common user needs Maintaining the current ARTAS software baselines Providing support to all ARTAS users (in pre-operational and operational use) Collecting the ARTAS data and parameters needed to enable surveillance data exchanges between the States using ARTAS. The main CAMOS service deliverables are: Helpdesk service/hot line support Problem management (including trouble report analysis and software anomalies correction) ARTAS baseline management (including configuration management and control, delivery of successive releases) Software enhancements management (including development of major releases, quality and safety management, verification and testing) CAMOS services currently do not include hardware support, but this may be proposed upon stakeholder requirement and subject to EUROCONTROL assessment. The ARTAS software is distributed - currently free of charge - to any civil and military ANSP in the ECAC area, upon signature of a license agreement. Requests originating from outside the ECAC area are examined on a case by case basis. To initialise the procedure, a formal request must be sent by the CEO of the requesting organisation to EUROCONTROL Director General. The CAMOS service is accessible upon the same conditions than ARTAS, upon signature of an ARTAS licence agreement and a related CAMOS service level agreement. The subscription requests shall be addressed to artas_license_request@eurocontrol.int View the ARTAS' deployment status, and ARTAS' library on the ARTAS website. Learn about ASTERIX, the standard messaging format which allows transmission of harmonised information between any surveillance and automation system. For further information on ARTAS and CAMOS, contact the ARTAS Service Manager: Costas CHRISTODOULOU or the Head of Surveillance Services: Jean-Marc DUFLOT For requesting authorisations to access the ARTAS extranet, contact the ARTAS Service Manager: Costas CHRISTODOULOU. For support and assistance, contact: camos@eurocontrol.int NM Service Catalogue 12 August Version

247 Tagged under: ARTAS radar SDPS surveillance surveillance service tracker NM Service Catalogue 12 August Version

248 Communication node for the efficient distribution of surveillance data The purpose of SDD is to facilitate the optimum use and sharing of available surveillance information, building the communication node of an intelligent logical network for the distribution of surveillance data. Two generations of SDD are considered i.e. RMCDE (Radar Message Conversion and Distribution Equipment) and SDDS (Surveillance Data Distribution System), the new generation that will replace RMCDE. RMCDE has reached end-of-life and is planned to be phased out as from end 2014 and will be replaced by the SDD system which will address the shortcomings of the current systems at a lower total cost of ownership, while fulfilling the requirements for the future. View the overall surveillance data processing chain: Addressed User needs Use a distributed Surveillance Data Processing System for better performance Get support and maintenance on the SDD system which enables the distribution of surveillance data. The purpose of the SIT (SDD Implementation Team) service is to ensure the maintenance and operational support of the RMCDE until it is phased-out (in 2014) and thereafter the maintenance NM Service Catalogue 12 August Version

249 of the future SDD system. The services are provided by EUROCONTROL staff, supported by contracts with the industry for the software maintenance. The main SIT service deliverables are: Helpdesk service/hot line support Problem management (including trouble report analysis and software anomalies correction) RMCDE and SDD systems baselines management (including configuration management and control, delivery of successive releases) Software enhancements management (including collection of the required changes due to the technical environment or common user needs, coordination between the states implementing the SDD products, development of major releases, quality and safety management, verification and testing) When available, the SDD software will be distributed to any civil and military ANSP in the ECAC area, upon signature of a license agreement like RMCDE today. Currently the service is free of charge for the ECAC Member States. The service is accessible upon signature of a SDD system licence agreement and a related SIT service level agreement. The subscription requests shall be addressed to sdd_license_request@eurocontrol.int For further information on SDD, read this article. For further assistance on SDD and SIT, contact the SDD/RMCDE Service Manager: Dimitris Doukas or the Head of Surveillance Services: Jean-Marc DUFLOT Tagged under: ADS-B radar RADNET SDMS SIT surveillance surveillance service tracker NM Service Catalogue 12 August Version

250 Comprehensive analysis of surveillance infrastructure performance Planning and verification of the operational Surveillance infrastructure performance in a multi-sensor environment, including sensors (Radar, ADS-B, multilateration) and Surveillance Data Processing Systems (SDPS). Verification of compliance of operational radar and trackers to nominal performance, and in particular those defined in the EUROCONTROL Surveillance Standard for En-Route and Major TMA. Support of the periodical monitoring of the ATC Centre surveillance systems efficiency. Support of the development of radar and tracking systems. SASS-C Read more on the SASS-C web site SASS-C is a toolbox that provides standardised methods and tools for assessing the performance of surveillance infrastructures. View the overall surveillance data processing chain: Addressed user needs Use a distributed Surveillance Data Processing System for better performance Analyse my surveillance data The SACSO service provides support and maintenance on the SASS-C tool for all users within the ECAC area. This service is supported by several support contracts outsourced to the industry under the management of EUROCONTROL staff. The main SACSO service deliverables are: Helpdesk service/hot line support NM Service Catalogue 12 August Version

251 Problem management (including trouble report analysis and software anomalies correction) SASS-C baseline management (including configuration management and control, delivery of successive releases) Software enhancements management (including development of major releases, quality and safety management, verification and testing) The SASS-C software is distributed - currently free of charge - to any civil and military ANSP in the ECAC area, upon signature of a license agreement. No service is provided outside the ECAC area. The SACSO service is accessible upon the same conditions than SASS-C, upon signature of a SASS-C licence agreement and a related SACSO service level agreement. The subscription requests shall be addressed to the SASS-C Support Office: sacc-c_license_request@eurocontrol.int Consult the SASS-C web site For further information on SASS-C and SACSO, contact the SASS-C Service Manager: Emmanuel Voet or the Head of Surveillance Services: Jean-Marc DUFLOT For support and assistance, contact the SASS-C Support Office: sacso@eurocontrol.int Phone: Tagged under: SACSO SASS-C NM Service Catalogue 12 August Version

252 At EUROCONTROL we deliver quality training in air traffic management (ATM) to different actors of the aviation community. We provide a wide range of training services and products - from general introduction courses on ATM concepts to advanced operational training, building on more than 40 years of expertise. By delivering tailored training activities, we support EUROCONTROL's pan-european network management and deployment activities, the implementation of the Single European Sky and the SESAR programme. More Training services Training products Online training zone ATM training services The right skills for building the Single European Sky ELPAC - English Language Proficiency for Aeronautical Communication The test of English Language Proficiency for Aeronautical Communication (ELPAC) is designed t help the Air Navigation Service Providers (ANSP),... FEAST First European Air Traffic Controller Selection Test Network Operations Training The right skills for efficient operational collaboration Radar Skills Trainer (RST) Simulating the controller and the pilot working positions Training Zone A digital learning environment combined with an online catalogue NM Service Catalogue 12 August Version

253 The right skills for building the Single European Sky EUROCONTROL provides training for European air traffic controllers, aircraft operators, flow management personnel, air traffic management and aviation experts. Our training programme covers air traffic management (ATM), communications, navigation and surveillance (CNS). Download our training brochure Browse our online training catalogue Browse the calendar of classroom training View our library and conference facilities EUROCONTROL has experience both in traditional training and in other forms of knowledge transfer, such as e-learning, the development of common training material and the establishment of harmonised training objectives, partnerships and license agreements. Its standard training services offering is complemented by : Courses specifically developed to support Network Operations Tailored services Partnerships and Partners' courses Interested? Find out more about our registration process. E-learning As a method of training, e-learning offers a variety of benefits such as reduced costs and delivery at a pace ideally suited to the students individual progress. EUROCONTROL has many years of experience in the developing and delivery of e-learning modules and blended training in the following domains: ATC Initial Training ATC Refresher Training General ATM Organisation Aeronautical Information Management NM Service Catalogue 12 August Version

254 Human Factors Safety Flow and Capacity Management (see: Network Operations training) View the full list of ATM courses in our online training catalogue (Training Zone). Blended course Blended training material offers various combination of classroom training support material and online training. Its supports both classroom based training and self-study. Typically a blended course should be delivered face to face as part of a course. As such it is not available to the general public. Training organisations that wants to use it, are kindly requested to contact us. Classroom training has all the advantages of face to face communication between trainer and trainees. It allows professional exchange with participants from different organisations and networking at a European level. ATM Training courses are held at the Institute in Luxembourg - while Network Operations training courses are held in Brussels. As part of the partnership that EUROCONTROL develops with Member States and with other leading training organisations, some courses may also delivered at other locations. The course participants have the opportunity to benefit from: a professional learning environment well-equipped classrooms and facilities competent instructors available to answer their questions well-furnished library and documentation centre Browse our online training catalogue (Training Zone) Apart from the general online and classroom courses, Network Operations Training gives to AOs, AROs and FMPs, tailor-made courses. They are given at Brussels, Luxembourg or at the customer's premises to an individual AO, ARO of FMP providing customised training on Network Operations, IFPS, CHMI, NOP or FMP theory. The course content is dedicated to the customer's needs. More information on online tailor-made courses delivered to support NM Service Catalogue 12 August Version

255 Network Operations More information on classroom tailor-made courses delivered to support Network Operations EUROCONTROL establishes partnerships to maximise the value of its training resources. Third parties can develop and deliver training courses that are hosted at the Institute in Luxembourg. Customer can also use training material developed by the Institute and deliver them using their own local instructors. Current partners' courses Tagged under: CFMU training FMP training Operations training NM Service Catalogue 12 August Version

256 The test of English Language Proficiency for Aeronautical Communication (ELPAC) is designed to help the Air Navigation Service Providers (ANSP), Aircraft Operators (AO), National Supervisory Authorities (NSA) and Training Organisations (TO) meet the ICAO language proficiency requirements. ELPAC was developed by EUROCONTROL, in partnership with ZHAW (the Zurich University of Applied Sciences) and ENOVATE. Take the sample ELPAC test ELPAC is a test of English in aeronautical communication. It is designed for operational air traffic controllers and pilots and reflects the range of tasks undertaken in air traffic control and pilot communications. The focus of the test is on language proficiency, not operational procedures. ELPAC test is currently the only language proficiency test fully endorsed by ICAO. This is a testimony to the validity and integrity of ELPAC. Addressed user needs I want to improve my proficiency in aeronautical English I want to learn how to use the ELPAC test, as an administrator or examiner Reliability and integrity are imperative for language testing in aviation. A NM Service Catalogue 12 August Version

257 controller or pilot who fails to demonstrate compliance with the ICAO language proficiency requirements may have their licence suspended or even withdrawn with potentially serious implications on the professional development of the individual but also on the providers of air traffic services or the aircraft operator. Therefore, language testing in aviation is the shared responsibility of the entire aeronautical community. That is why the providers of air traffic services and the air operators must ensure that the language proficiency tests they work with are reliable, effective and appropriate for the aviation industry and the speakers they set out to test. Aeronautical communication is highly specific. Consequently, a language proficiency test for aviation professionals such as air traffic controllers and pilots should reflect the aviation context. The ELPAC test fully meets these requirements. The fact that it is currently the only language proficiency test endorsed by ICAO in 2012 is a testimony to the validity and integrity of ELPAC. More information about ICAO test endorsement can be found on: ELPAC test development began in November 2004 following extensive feasibility studies. In February 2005 a core development team, consisting of air traffic controllers and English language experts from six countries and Eurocontrol began designing the test specifications and items/tasks in accordance with the ICAO language proficiency requirements. EUROCONTROL is the project leader for the ELPAC project and manages the test. Technical assistance is provided by ENOVATE A.S. (Bergen, Norway), who has developed the software and technical infrastructure for the project. Linguistic expertise is provided by the ZHAW (Winterthur, Switzerland), who have developed the ELPAC level 6 test and provide support with the maintenance and on-going development of the ELPAC test. The ZHAW also provides on-going support to ELPAC training courses for ELPAC examiners and other ELPAC staff. ELPAC is currently available to Air Navigation Service Providers, Aircraft Operators, CAAs and Training Organisations around the world. ELPAC can support many organisations in meeting the ICAO language proficiency requirements. In particular, the implementation model of ELPAC is attractive in that it is delivered locally by operational experts and language experts from within an organisation. As a result, ELPAC can support an organisation in reaching the required standards, while at the same time NM Service Catalogue 12 August Version

258 fostering a culture of awareness and commitment to these standards. Organisations intending to use ELPAC will be required to: Sign a licence agreement with EUROCONTROL (respecting test security, confidentiality of data and maintaining ELPAC test standards) Select qualified personnel (English language and operational aviation experts) to receive training from EUROCONTROL as test administrator, marker, assessor and interlocutor Have these personnel accredited (following a one week training course) Once these conditions are fulfilled the organisation will receive the ELPAC test and can start testing their licence holders. ELPAC testing will be managed by selected examiners from the organisation using ELPAC. ELPAC testing will take place at the location of the user. For more information, or to arrange a licence agreement to use the test, please the ELPAC development team EUROCONTROL IANS ELPAC project manager 12 Antoine de Saint-Exupéry L-1432 Luxembourg Tel : Mobile : Tagged under: FEAST IANS training training insitute NM Service Catalogue 12 August Version

259 First European Air Traffic Controller Selection Test The First European Air Traffic Controller Selection Test (FEAST) assesses the knowledge, skills and abilities of applicants for Air Traffic Control (ATC) training that are relevant and necessary for the ATCO job. FEAST Service is currently used by 44 organizations. Some candidates have completed the FEAST selection tests since the start of the FEAST Service. FEAST is available to: civil and military Air Navigation Service Providers (ANSPs) certified ATC aviation training academies and universities users of EUROCONTROL member states and under conditions organisations outside Europe. Benefits The FEAST test package: consists of 3 modules: a set of cognitive tests and an English language test, an ATC work sample test as well as the FEAST Personality Questionnaire (FPQ) is a professional state-of-the-art web-based testing tool improves the quality of selection decision making by ATC recruiters contributes to the cost efficiency of the overall recruitment and selection process and to the goal of increasing the success rate of ATC trainees. How does it work? Job applicants take the tests at the premises of accredited FEAST users. All job applicant data and test results are kept securely and confidentially and are accessed and used only by the ANSP to whom they belong. Users are given full training and familiarisation before they are accredited to use the tool.the test package is provided to users as part of the FEAST solution. Outputs NM Service Catalogue 12 August Version

260 The Institute offers: courses for new users and administrators as a prerequisite to accreditation refresher training Addressed user needs I want to run selection tests to recruit Air Traffic Controllers Civil and Military ANSPs of EUROCONTROL member states may request to use the service and tests at any time. The use of FEAST is subject to the signature of a license agreement. Interested users from outside Europe should contact the FEAST service for the detailed conditions. Assistance to FEAST users EUROCONTROL provides the following complementary support and assistance: Full user support in the planning, customisation and implementation of FEAST (consultation, co-ordination and technical advice; user and administrator training). A centralised and secure infrastructure managed by EUROCONTROL to provide customer support and maintenance (on-going technical support of the FEAST platform and the FEAST database). A helpdesk constantly available during business hours. User driven enhancement and development of the test package product and service provision (development and validation of the tests). Sponsorship and facilitation of the FEAST User Group (FUG) comprising recruitment and training managers from the ANSPs that make use of FEAST. FEAST User Group Accredited users are invited to participate in the activities of the FEAST User Group (FUG) which meets once a year. They therefore have a formal means of providing user feedback to the service team, to initiate discussion on current recruitment issues and to participate in decisions. The FUG provides NM Service Catalogue 12 August Version

261 a valuable means of regularly networking with other professionals. Contact For further information you may contact the service manager or the FEAST service team. Marc Damitz EUROCONTROL focal point - FEAST service manager Send an Phone: Tagged under: FEAST IANS training training insitute NM Service Catalogue 12 August Version

262 The right skills for efficient operational collaboration Network Operations Training is a sub-set of EUROCONTROL's training courses: they have been specifically developed to support operational users collaborating with the NMOC (Network Manager Operations Centre in Brussels). Indeed, efficient collaborative decision-making (CDM) requires a high level of knowledge from all operational staff involved, in NM and in the ATC and aircraft operator communities. Consult the Network Operations section of the Training Zone The use of Internet technology through E-learning and E-conferencing is an important enabler in meeting the challenge of the ever-growing demand for training and in supporting efficient collaboration in Network Operations. Our WBT courses include Introduction to Network Operations This is an online Web Based Training package without instructor, delivered over the internet. It gives an introduction to ATFCM, IFPS and Flight Planning as well as a virtual tour of the Network Management Operations Centre, to Network Operations customers as well as to the general public. Introduction to Network Operations AO Refresher Training This is a repository of all available ATFCM-related online Web-based Training packages suitable for Aircraft Operator operations staff. AO Refresher Training FMP Refresher Training This is a repository of all available ATFCM-related online Web-based Training packages suitable for Flow Management Position staff. NM Service Catalogue 12 August Version

263 FMP Refresher Training TWR Refresher Training This is a repository of all available ATFCM-related online Web-based Training packages suitable for Tower staff. TWR Refresher Training AMC Refresher Training This is a repository of all available ATFCM-related online Web-based Training packages suitable for Airspace Management Cell staff. AMC Refresher Training Flight Efficiency In line with action plan number 5 of the Flight Efficiency Plan, Network Operations External Training has created a web-based training module on Flight Efficiency. It is called: Flight Efficiency: Re-routeing and Fuel costs Network Management Interactive Reporting Web Based Training package explaining the usage of the Network Management Interactive Reporting (NMIR) tool. NMIR web-based training Centralised SSR Code Assignment and Management System Two web-based training modules explain why the CCAMS was set up and how it works. The why, how and when of CCAMS CCAMS contingency scenarios European AIS Database (EAD) courses Web-based Training module on the European AIS Database. EAD Operations Central Claim Management System Web based training explaining how authenticated users can send Network problem reports and User requirements directly to the Network Manager and obtain detailed feedback on resolution. Central Claim Management System web-based training E-Helpdesk Web based training modules explaining how to use the E-Helpdesk for AOs E-Helpdesk web-based training NM Service Catalogue 12 August Version

264 These courses are either classroom courses in Brussels, mandatory web-based training or virtual online classrooms.: IFPS and Flight Planning Course This course consists of 2 parts: IFPS web-based training: The first part is an internet web-based training module (self-study), which needs to be completed before you can register for the second part. IFPS and Flight Planning classroom: The second part is a classroom based course at the Eurocontrol premises in Brussels, which provides the practical training for the Integrated Initial Flight Plan Processing System (IFPS). CHMI Courses Collaboration Human Machine Interface (CHMI) courses are given in a classroom, as an on-line course and web-based training. Collaboration Interface for Aircraft Operators (CIAO) CIAO web-based training CIAO basic virtual classroom: Virtual online course with instructor, which is a prerequisite for the CIAO advanced. CIAO advanced classroom: Two day classroom course at the Eurocontrol premises in Brussels. Introduction to CIAO and NOP: This is an online course with instructor over the internet, which provides an introduction to the Collaboration Interface for Aircraft Operators and the Network Operations Portal. Collaboration Interface for Flow Management Position (CIFLO) CIFLO virtual classroom CIFLO web-based training Network Operations Portal Courses NOP FAQ NOP virtual classroom NOP classroom Introduction to CIAO and NOP ATFCM for AO The fourth day classroom after the preceding IFPS and CIAO or NOP courses: ATFCM for AO NM Service Catalogue 12 August Version

265 New: Introduction to ATFCM This is a classroom based course at the Institute of Air Navigation Services in Luxembourg. It provides a general overview of Network Operations and an introduction to Air Traffic Flow and Capacity Management. Introduction to ATFCM Course Modules for FMP Personnel A modular course for personnel from Air Navigation Service Providers, involved in Flow Management Position (FMP) operations. The FMP courses consist of 4 Modules. Module 1 is the Introduction to ATFCM and Ops Room Tour web-based training modules in the FMP Refresher Training Module 2 is a one week theoretical course in Luxembourg: FMP-2 Module 3 is a one week practical course in Brussels: FMP-3 Module 4 is a four-day regionally focused refresher course in Brussels: FMP-4 Apart from the general online and classroom courses that Network Operations External Training gives to AOs, AROs and FMPs, tailor-made courses can also be provided. They are delivered at Brussels, Luxembourg or at the customer s premises to an individual AO, ARO or FMP. They provide customised training on Network Operations, IFPS, CHMI, NOP or FMP theory. The course content is adapted to the customer's needs. Classroom Tailor-made courses Online Tailor-made courses Course dates are available in the Training Zone after clicking on the links of the different courses, or consult the calendar (pdf). These workflows are used for content which is freely accessible. This is NM Service Catalogue 12 August Version

266 mainly intended for e-learning courses but also for some virtual classroom courses. A Training Zone account is required for this. These are classroom courses for which participation needs to be controlled, e.g. in order to avoid a user following an inappropriate course for which s/he is not sufficiently prepared. A Training Zone account is required for this. For more details on the practicalities for registering or cancelling your participation in a training course, consult the online training catalogue Training Zone. Network Operations Training This brochure is a descriptive overview to help the Network Management customers to be aware of how their work can be assisted by our classroom, virtual classroom courses and E-learning provision. Network Operations Training WBT Modules AO Refresher Training FMP Refresher Training TWR Refresher Training AMC Refresher Training IANS AO courses Course of particular relevance to Aircraft Operators given at the Institute of Air Navigation Services in Luxembourg. For more information on the content of the courses, contact the Training Secretariat via (nm.fmpcourse@eurocontrol.int) or telephone If you need help in registering, contact the course reservation office Telephone: / 307 NM Service Catalogue 12 August Version

267 Tagged under: CFMU training FMP training Operations training NM Service Catalogue 12 August Version

268 Simulating the controller and the pilot working positions EUROCONTROL has developed an intelligent PC based radar skills trainer (RST). The tool enables users to perform pre-simulation (Part Task Practice or Skill Acquisition) It provides a realistic environment for training in OJTI skills It includes exercises to support basic controller training and OJTI training. Read the RST User's Guide The radar skills trainer works on the basis of objective measurement. For any exercise a combination of predetermined objectives and airspace design provides a scenario to teach specific skills. The RST simulates the controller working position (CWP) and the pilot working position (PWP). Trainers can use the Exercise Preparation Tool (EPT) to create teaching exercises or use the exercise scenarios supplied with the software. A replay function is provided, to both instructors and students, so that attempted exercises may be analysed at a later stage. In practice the student completes the exercises and receives a debriefing from the programme. The trainer can then review the exercise using the replay function and debrief the student on techniques and other items that the tool currently does not assess. A networked course management system (CMS) version, offers additional facilities to manage the delivery of exercise scenarios to a group of students and to monitor their progress. Addressed user needs I want to develop my radar skills as an air traffic controller or a pilot The RST is an under subscription product, available free of charge to the ANSP and AO organisations which belong to EUROCONTROL Members NM Service Catalogue 12 August Version

269 States. Access is subject to the signing of a RST license agreement. Interested organisations from outside Europe should contact the RST developement team for the detailed conditions. Read the RST User's Guide For more information on RST or to conclude a license agreement, contact the RST development team by . Tagged under: FEAST IANS training training insitute NM Service Catalogue 12 August Version

270 A digital learning environment combined with an online catalogue The EUROCONTROL Training Zone is a digital learning environment that supports classroom and e-learning training. Enter the Training Zone The Training Zone is used by thousands of individual users to consult available courses, to study online and to interact with each other. Addressed user needs I want to consult the online catalogue of EUROCONTROL training courses I want to study ATM courses online (via e-learning or virtual classroom) I want to create and manage an ATM digital learning environment for my organisation If you already have an account: Use your user name and password to log in to On that page you have two options : Catalogues / Training Catalogue to see which WBT and classroom courses given by IANS and Network Operations are available. Courses Under Study / Courses and Study / Programmes you will find the Courses and Programmes you have registered to. If you do not have a user account yet: Go to: and click on Get an Account (Self- Registration) in the top banne. Process for the organisational use of the Training Zone The organisational use of the Training Zone enables the organisations to: NM Service Catalogue 12 August Version

271 create, manage, and administer e-learning or blended training for its students define the training content assign an instructor to the course and to monitor the student s progress This service is subject to a contract between the organisation and EUROCONTROL. It is provided at no additional cost (under conditions) to recognised air navigation service providers and regulators in the EUROCONTROL member states area. Other organisations interested in this service should contact the Training Zone Operations for detailed conditions. We provide a technical helpdesk to all users through the Training Zone support team. For group registration or for the use of Training Zone in your organisation, please contact the Training Zone Operations team. NM Service Catalogue 12 August Version