World of Recognition MasterCard Privileges Europe Issuer Guide & FAQs

Transcription

1 World of Recognition MasterCard Privileges Europe Issuer Guide & FAQs 2016

2 M astercard is delighted to offer privileges from global travel partners bringing complimentary elite tier membership - with upgrades, discounts and other superb benefits - enabling issuers in Europe to deliver product and brand differentiation to your premium cardholders, including World Elite MasterCard, World MasterCard, Platinum MasterCard, Gold MasterCard and MasterCard Business Card. CHAPTER 1 WORLD ELITE PRIVILEGES Abercrombie & Kent Chic Outlet Shopping Villages Fairmont Hotels & Resorts Hertz Raffles Hotels & Resorts Starwood Hotels & Resorts (Le Méridien, Westin, W Hotels) Small Luxury Hotels Swissôtel Hotels & Resorts The Leading Hotels of the World Sixt CHAPTER 2 PREMIUM CLUBS Avis Preferred Club Avis Step-by-Step Hertz Gold Plus Rewards Hertz Step-by-Step CHAPTER 2 GENERAL INFORMATION Frequently Asked Questions Complaints And Escalations Premium Clubs Issuer Registration Form Europe

3 CHAPTER 1 WORLD ELITE PRIVILEGES

4 1 WORLD ELITE PRIVILEGES _ Abercrombie & Kent COMBINE ADVENTURE AND LUXURY WITH ABERCROMBIE & KENT. Abercrombie & Kent have been pioneering luxury holidays for almost 50 years and understand exactly what you want from your holiday. As a World Elite TM MasterCard customer travelling with Abercrombie & Kent, you are entitled to: 5% booking discount on all A&K holidays 5% booking discount on all A&K ski chalets and villas VIP status communicated to all hotels throughout your stay, including priority upgrades where possible Access to the very best award-winning guides when travelling Personal invitations to private A&K events and dinners Your own Private Client Manager, a dedicated consultant to design your holiday requirements year-round. Upon registering you will receive a stunning coffee table book My World, showcasing Abercrombie & Kent s Chairman, CEO and Founder Geoffrey Kent s favourite travel experiences and luxury places. What s more, with Abercrombie & Kent and your World Elite MasterCard, you can choose from a wide range of superb, complimentary experiences to make your vacation truly memorable. From Champagne cocktails at Angkor Wat in Cambodia, to a hot air balloon flight over Jaipur in India, to a vintage shopping tour of Paris complete with Spa treatment and dinner! How do Issuers participate in the offer? 1. Abercrombie & Kent and World Elite MasterCard provide the following website which issuers should promote in their communications to customers: worldelite 2. MasterCard will provide print-ready and template cardholder communications with all the offer and benefits information so that Issuers can promote the offers to customers How do Cardholders access the offer? 1. Cardholders call dedicated phone line 2. Please register here to access the offers: - NEW Dedicated Phone line UK Dedicated Phone line France and Monaco Dedicated Phone line Hong Kong Dedicated Phone Line UAE Terms & Conditions for cardholders 1. For full terms & Conditions please visit: 2. Available for eligible World Elite MasterCard cardholders 3. Offer valid to 31 December Offer valid upon request and subject to availability. Modifications are possible without prior notice). 5. Blackout dates may apply. 6. Reservations are subject to booking conditions. 7. Cannot be combined with any other discount or offer. 8. Offer valid only if purchased using your World Elite MasterCard card.

5 1 WORLD ELITE PRIVILEGES _ Chic Outlet Shopping Villages WORLD ELITE MASTERCARD HOLDERS ARE INVITED TO A VIP EXPERIENCE AT CHIC OUTLET SHOPPING VILLAGES Chic Outlet Shopping Villages in Europe are home to over 1,000 boutiques of the world s leading luxury fashion and lifestyle brands, all offering savings of up to 60% or more on the recommended retail price. The Villages are located near London, Dublin, Paris, Barcelona, Madrid, Milan, Brussels, Frankfurt and Munich. For full details, directions and travel options visit VIP invitation additional 10% saving on purchases in selected boutiques across all villages (This offer is only for cards issued outside UK, Ireland, France, Belgium, Germany, Italy & Spain) Treat yourself or a friend at the Chic Outlet Shopping Villages with our exclusive VIP Invitation giving you an additional 10% saving on purchases in selected boutiques. To download your VIP invitation, visit ChicOutletShopping.com/mastercard MasterCard rate: 10% off packages and by using promotional code MC13PKG you will receive 15% off packages until 31 December MasterCard rate: 15% off 15% Off Chauffeur Service all nine Villages Our luxury chauffeur-driven service is open to all our guests in all nine of our European locations. Offering you exclusive private transfers from select city centre locations and international airports, plus flexible waiting times this is your first-class ticket to shopping in the fast lane. To book, visit ChicOutletShopping.com/en/ experience/chic-travel/chauffeur express and by using promotional code MC13CD you will receive 15% off the chauffeur service until 31 December MasterCard rate: 15% off 15% off the Shopping Express all nine Villages The Shopping Express is the sleek and chic luxury coach service that runs between all nine Chic Outlet Shopping Villages in Europe and their closest, most cosmopolitan cities. To book, visit ChicOutletShopping. com/en/experience/chic-travel/shopping-express and by using the promotional code MC13SE you will receive 15% off until 31 December MasterCard rate: 15% off 15% off Shopping Packages all nine Villages Treat yourself or give a friend a wonderful day out at the Chic Outlet Shopping Villages with our exclusive Shopping Packages. Our value-added packages include an array of special services and activities ranging from Shopping Express tickets to lunch vouchers, Village Gift Cards, city tours and more. To book, visit ChicOutletShopping.com/en/experience/chic-travel/

6 1 WORLD ELITE PRIVILEGES _ Chic Outlet Shopping Villages How do Issuers participate in the offer? 1. Chic Outlet Shopping Villages and World Elite MasterCard provide the following website and promotional code which issuers should promote in their communications to customers: ChicOutletShopping.com/mastercard 2. MasterCard will provide print-ready and template cardholder communications with all the offer and benefits information so that Issuers can promote the offers to customers How do Cardholders access the offer? 1. Cardholders visit: ChicOutletShopping.com/mastercard and use the promotional code provided Terms & Conditions for cardholders 1. Offer valid until 31 December The Offer is available Worldwide, to all MasterCard cardholders both resident and with cards issued in Europe, EU, HGEM, including Russia, APMEA and North. The VIP Offer will be made available to World Signia/World Elite/World Black Edition cardholders in the same territories. In addition to this the VIP Card will be offered to World Signia/World Elite/World Black edition cardholders who reside outside of the European markets in which Chic Outlet own and operate villages. 3. Terms and conditions apply. Payment can only be made using a valid World Elite MasterCard. 4. Payment can only be made using a valid MasterCard. Value Retail PLC. (Chic Outlet Shopping ) will apply a BIN filter on all online booking via the online booking platform to ensure payment is only made with a MasterCard 5. For terms and conditions of packages and travel options, please go to: chicoutletshopping.com/en/experience/chictravel/shop/terms-conditions 6. For Value Retail legal terms and conditions please go to Chicoutletshopping.com/en/legal/terms-conditions 7. Cannot be combined with any other promotion or offer 8. Valid in all 9 villages : Bicester Village / Kildare Village / La Vallée Village / Las Rozas Village / La Roca Village / Fidenza Village / Maasmechelen Village / Wertheim Village / Ingolstadt Village

7 1 WORLD ELITE PRIVILEGES _ Fairmont Hotels & Resorts WORLD ELITE TM MASTERCARD HOLDERS ARE INVITED TO EXPERIENCE VIP GUEST STATUS AND SUPERB BENEFITS AT FAIRMONT HOTELS & RESORTS WORLDWIDE * Benefits at Fairmont Hotels & Resorts include: Room Upgrade (subject to availability on arrival) Complimentary Breakfast 25 USD Resort Credit (valid for all hotels) Late check-out until 16:00 on Saturdays and Sunday How do Issuers participate in the offer? Issuers simply insert the relevant weblinks: the promotions materials. Issuers must include the full Terms & Conditions for cardholders or direct customers to the above weblinks for more information and full Terms & Conditions How do Cardholders access the offer? To enjoy VIP status, complimentary breakfast and other superb benefits cardholders must reserve online at: pay with a valid World Elite MasterCard. Terms & Conditions for cardholders 1. Offer is applicable only for reservations made and paid with a valid World Elite MasterCard payment card at participating hotels. 2. Offer is available only to World Elite MasterCard cardholders who book online through the following website: 3. The Offer will be made available to World Elite MasterCard cardholders. 4. Offer valid to 31 December * At participating hotels and resorts only and subject to availability. For full Terms & Conditions and reservations, cardholders should visit the hotel brand website at:

8 1 WORLD ELITE PRIVILEGES _ Hertz WHETHER IT S BUSINESS OR LEISURE, WITH HERTZ YOU LL ALWAYS FIND YOUR WAY. Hertz is one of the world s leading car hire specialists with over 8,500 locations across 147 countries. As a World Elite MasterCard cardholders, every time you hire a car from Hertz you will benefit from: FREE CAR UPGRADE** with every booking, subject to availability Up to 15% DISCOUNT off best available rates worldwide including Hertz Collections. 900 Gold Plus Rewards Bonus Points valid for a FREE weekend Rental Day FREE additional driver (spouse or civil partner) How do Issuers participate in the offer? 1. Hertz and World Elite MasterCard provide the following website which issuers should promote in their communications to customers. 2. MasterCard will provide print-ready and template cardholder communications with all the offer and benefits information so that Issuers can promote the offers to customers. How do Cardholders access the offer? 1. Cardholders visit and log in as Gold Plus Rewards members to enjoy all the benefits Terms & Conditions for cardholders 1. Discount applies to time, mileage and all mandatory insurance and waivers that may be included in the base rate charge. 2. Discount does not apply to any additional surcharges, location service charge, taxes and any optional extras, including but not limited to excess waiver (Super Cover), Personal accident insurance (PAI), snow chains/tyres, child seats, one-way charges, and GPS, etc. 3. When booking, pre-paid rates are quoted in home currencies (e.g. Sterling when booking from UK), non-prepaid rates will be quoted in the local currency. 4. All rentals outside of EMEA must be pre-booked prior to departure 5. Renters must meet all Hertz qualifications, standards and requirements as per the terms and conditions of Hertz rental agreements. Visit the Hertz website at for full details. 6. Leisure minimum rental age is 23 years. 7. Vehicle must be returned to location of rental, if not a one way charge will be applied if returned to a different location, for details, please check at location during vehicle pick up. 8. Delivery or collection is not available. 9. Fuel charges are standard. 10. Rates fluctuate throughout the year based on supply or demand. 11. Refunds are not available for no shows. 12. When picking up the car, the authorised renter must have a valid credit card and driving license. 13. Entire payments must be made on a valid MasterCard card. A MasterCard card must be presented at the rental counter. 14. The vehicle must only be driven by the renter or another individual who has been authorised by Hertz and added to the Rental Record. 15. Offer may not be combined with any other promotional offer. 16. Offer valid until 31st December Standard blackout dates apply /700/500 Gold Plus Rewards Bonus Points will be placed in a member s account once they ve successfully enrolled in Hertz Gold Plus Rewards and have placed their first rental. Bonus points are in addition to the base points that they can earn on every rental. To be able to accrue Gold Plus Rewards points, the customer must have opted in to receive Gold Plus Rewards points in his profile when joining Complimentary Car Upgrade Terms and Conditions 1. The complimentary car upgrade is subject to availability of a large car at time of rental and available at participating locations except for South Africa and Greece. In the USA, the upgrade will only be valid for non-prepaid rentals. 2. Complimentary one-car-class upgrade is available through and online printable voucher (downloaded on Hertz-MasterCard micro site) and to be surrendered at time of rental to redeem upgrade 3. One car-class upgrade does not apply to Hertz Collections (Green, Fun, Prestige and Family) 4. Reservations must be made at least 24 hours prior to pick-up. 5. Free upgrade is valid for rentals of a maximum of 21 days at participating locations in Middle East 6. Only one voucher can be used against any rental 7. MasterCard cardholders may use this offer as many times as they desire during the validity period. 8. Hertz reserves the rights to modify and/or cancel any offers without prior notice

9 1 WORLD ELITE PRIVILEGES _ Raffles Hotels & Resorts WORLD ELITE TM MASTERCARD HOLDERS ARE INVITED TO EXPERIENCE VIP GUEST STATUS AND SUPERB BENEFITS AT RAFFLES HOTELS & RESORTS WORLDWIDE *. Benefits at Raffles Hotels & Resorts include: Room Upgrade (on arrival) Daily complimentary breakfast Confirmed late check-out to 15:00 Complimentary welcome drink How do Issuers participate in the offer? Issuers simply insert the relevant weblinks: the promotions materials. Issuers must include the full Terms & Conditions for cardholders or direct customers to the above weblinks for more information and full Terms & Conditions How do Cardholders access the offer? To enjoy VIP status, complimentary breakfast and other superb benefits cardholders must reserve online at: pay with a valid World Elite MasterCard card *At participating hotels and resorts only and subject to availability. For full Terms & Conditions and reservations, cardholders should visit the hotel brand website at: Terms & Conditions for cardholders & Conditions for cardholder 1. Offer is applicable only for reservations made and paid with a valid World Elite MasterCard payment card at participating hotels. 2. Offer is available only to World Elite MasterCard cardholders who book online through the following website: 3. The Offer will be made available to World Elite MasterCard cardholders 4. Offer valid to 31 December 2016.

10 1 WORLD ELITE PRIVILEGES _ Sixt EXPERIENCE VIP CAR RENTAL WITH SIXT, ONE OF THE WORLD S LEADING MOBILITY SERVICE PROVIDERS countries (Online redemption for limousine service available only on with insertion of CDP code CD-Nr ) Sixt rent a car: Car rental in over 100 countries World s 5th largest car rental company, Europe s N 3 More than 180,000 vehicles, largest premium fleet in the world and largest BMW fleet in the world Drive First Class, pay economy Sixt limousine service Your perfect partner for seemless mobilty from and to the airport, bilingual chauffeurs for sightseeing and your meetings Available in 400 cities in 105 countries How do Issuers participate in the offer? 1. Issuers simply insert the web link and CDP code into the promotional materials. Issuers must include the full Terms and Conditions for cardholders How do Cardholders access the offer? 1. Cardholders visit or insert CDP code in the discount box For more information about Sixt, visit As a World Elite MasterCard cardholder, you will enjoy the following benefits from Sixt: Up to 15% discount on Sixt rent a car and Sixt rent a truck. CDP code: CD-Nr provided; online redemption available only on 20% discount on Sixt limousine (chauffeur) service in Germany, Austria and Switzerland (Online redemption for limousine service available only on with insertion of CDP code CD-Nr ) 10% discount on limousine service in other Terms & Conditions for cardholders 1. Offer applies exclusively to World Elite MasterCard cardholders. 2. Discount valid for all offline and Internet private customer rates for Sixt rent a car and Sixt rent a truck, valid at time and place of rental. The discount depends on local availability and cannot be combined with other offers. 3. Sixt standard Terms & Conditions apply. 4. Offer valid until 31 December, 2016.

11 1 WORLD ELITE PRIVILEGES _ Starwood Hotels & Resorts (Le Meridien, Westin, W Hotels) ENJOY MORE LUXURY AND MORE ROOM TO RELAX WITH STARWOOD AND YOUR WORLD ELITE TM MASTERCARD Starwood is one of the world s largest hotel and leisure companies. Well distributed in Europe and globally, Starwood group includes the Sheraton, Le Méridien, Four Points by Sheraton, Westin, The Luxury Collection, Aloft, Element, St Regis and W hotels including many specialist spa and golf resorts. How do Issuers participate in the offer? 1. Issuers simply insert the weblink into the promotions materials. Issuers must include the full Terms and Conditions for cardholders How do Cardholders access the offer? 1. World Elite MasterCard Cardholders visit eamemastercard/en to book their stay Buy two nights, get the third night free when you book and pay with your World Elite MasterCard at participating Starwood Hotels and Resorts. Terms & Conditions for cardholders 1. Offer valid until 31 December, The Promotion is valid only for MasterCard World Elite cardholders. 3. The offer(s) apply to the hotel room rate and room tax only. Other hotel charges, service charges and applicable taxes (other than the room rate and the room tax) must be paid for by the MasterCard cardholder in accordance with the cardholder s agreement with the hotel. 4. The MasterCard free night offer features: - Buy 2 nights, Receive 1 Free Night Offer, advance reservations are required, offer is only valid for a three-night minimum/maximum length of stay. - Buy 3 Nights, Receive 1 Free Night Offer, advance reservations are required, Offer is only valid for a four-night minimum/maximum length of stay. - Buy 4 Nights, Receive 2 Free Nights Offer, advance reservations are required, Offer is only valid for a six-night minimum/maximum length of stay. 5. A cardholder s booking and/or stay pursuant to this Promotion will be subject to the Starwood Terms and Conditions and Privacy Policies. 6. This Promotion is not valid for bookings for groups of 5 rooms or more. 7. Full pre-payment for all accommodation must be made using a World Elite MasterCard card. 8. The products and services offered under this promotion are provided solely by Starwood, under such terms and conditions as determined by Starwood, and MasterCard accepts no liability whatsoever in connection with such products and services. 9. Arrival days may vary for each property. 10. Offer must be booked and paid for with a valid World Elite MasterCard. 11. Basic room rates do not include additional per room per night charges that may be imposed or state/local taxes. 12. Rates are per room per night based on single/double occupancy and offer is subject to availability. 13. There are no credits for any unused free nights if the guest checks out early. 14. These offers are based on Starwood s best available unrestricted retail rates. 15. Advance purchase required. Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax. 16. A limited number of rooms may be available at these rates. 17. Not to be combined with other offers or promotions and subject to change. 18. Not responsible for omissions or typographical errors. 19. Starwood reserves the right to discontinue this offer at any time if the MasterCard Starwood agreement is terminated in accordance with its terms. 20. Void where prohibited by law. 21. Starpoints, SPG, Starwood Preferred Guest, Sheraton, Four Points, W, Aloft, Le Meridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

12 1 WORLD ELITE PRIVILEGES _ Small Luxury Hotels AS A WORLD ELITE MASTERCARD CARDHOLDER, ENJOY SMALL LUXURY AROUND THE WORLD Small Luxury Hotels of the World champions small, independent hotels, celebrating individual luxury and style worldwide. With an ever-growing selection of over 520 hotels, our brand looks to provide unbeatable luxury, once in a lifetime experiences and impeccable service. How do Issuers participate in the offer? 1. Issuers simply insert the weblink mastercard into the promotions materials. 2. Issuers must include the full Terms and Conditions for cardholders How do Cardholders access the offer? 1. Cardholders simply visit to book their stay and pay with a valid World Elite MasterCard card Indulge in unparalleled comfort and service on your next vacation with a stay at one of the hotels of The Small Luxury Hotels of the World (SLH) brand. With an unrivalled portfolio of some of the world s finest small independent hotels, every property is distinctive, yet offers the same high level of quality and refinement. Your World Elite MasterCard can make your next visit to one of these exquisite properties even more enjoyable, as cardholders enjoy 3 nights for the price of 2 at participating hotels. Terms & Conditions for cardholders 1. Complimentary night offer is subject to availability and is available on stays until 31st December World Elite MasterCard carholders must stay at least two consecutive paid nights to receive the complimentary third night. The free night is reflected in the total price. 3. Blackout dates may apply and during high demand certain room types may be limited. 4. Rates are subject to local taxes and service charges. Prepayment/Deposit is required at time of booking. This amount is non-refundable in the event of cancellation or change of dates of stay. 5. The offer is non-transferable, non-combinable, and valid for new bookings only.

13 1 WORLD ELITE PRIVILEGES _ Small Luxury Hotels Loved offer EXPERIENCE THE AROMAS OF BUSTLING FOREIGN MARKETS. ENJOY TASTES YOU LL ENCOUNTER ONLY IN ONE-OF- A-KIND RESTAURANTS. How do Issuers participate in the offer? 1. Issuers simply insert the weblink mastercard into the promotions materials. 2. Issuers must include the full Terms and Conditions for cardholders Visit intriguing little shops selling clothing and jewelry you ll find nowhere else in the world. Whether you and your family are bound for Guatemala or Sri Lanka, Rome or New Zealand, Small Luxury Hotels of the World (SLH) offers you all the comforts of home in the most exotic locales on the planet. No wonder they invite you and your travel companions to experience another world. SLH is an unrivaled portfolio of some of the world s finest small independent hotels. As a globetrotter looking for a new destination, you couldn t throw a dart at a map of the world without getting close to one of their 520+ hotels in more than 70 countries. How do Cardholders access the offer? 1. Cardholders simply visit to book their stay and pay with a valid World Elite MasterCard card Terms & Conditions for cardholders 1. Offer valid through December 31, Offer can not be used in conjunction with any other promotion. All reservations must be booked at 3. Complimentary room upgrade and 4PM late check-out are subject to availability at check-in. As a World Elite TM MasterCard cardholder, get an Immediate Status Upgrade to Loved status. With the Loved status you can enjoy complimentary room upgrades, breaks and late checkout along with the best available rates.

14 1 WORLD ELITE PRIVILEGES _ Swissôtel WORLD ELITE TM MASTERCARD HOLDERS ARE INVITED TO EXPERIENCE VIP GUEST STATUS AND SUPERB BENEFITS AT SWISSÔTEL HOTELS & RESORTS WORLDWIDE* How do Issuers participate in the offer? Issuers simply insert the relevant weblinks: the promotional materials Issuers must include the full Terms & Conditions for cardholders or direct customers to the above weblinks for more information and full Terms & Conditions Benefits at Swissôtel Hotels & Resorts include: Room Upgrade (subject to availability on arrival) Complimentary Breakfast FREE internet Late check-out until 16:00 At weekends, enjoy the Endless Weekend package with confirmed room upgrade, daily breakfast until 2pm and late check-out until 16:00 How do Cardholders access the offer? To enjoy VIP status, complimentary breakfast and other superb benefits cardholders must reserve online at: pay with a valid World Elite MasterCard card * At participating hotels and resorts only and subject to availability. For full Terms & Conditions and reservations, cardholders should visit: Terms & Conditions for cardholders & Conditions for cardholders 1. Offer is applicable only for reservations made and paid with a valid World Elite MasterCard payment card at participating hotels. 2. Offer is available only to World Elite MasterCard cardholders who book online through the following website: 3. The Offer will be made available to World Elite MasterCard cardholders. 4. Offer valid to 31 December 2016.

15 1 WORLD ELITE PRIVILEGES _ The Leading Hotels of the World AS A WORLD ELITE TM MASTERCARD CARDHOLDER, SEEK OUT THE EXCEPTIONAL WITH THE LEADING HOTELS OF THE WORLD When extraordinary and one-of-a-kind intersect, you have likely found a leading hotel. as the largest luxury hotel collection, with more than 430 of the world s greatest properties in over 80 countries, we seek out the exceptional. From grand palaces to intimate city hideaways, from ancient castles to sumptuous safari tent villages, from tropical aeries to mystical paradises, all are utterly unique and boldly independent. Each celebrates the culture of its destination, rather than trying to mask it with corporate-mandated sameness. For more information please visit As a World Elite MasterCard cardholders, get a Free oneyear membership in the brand s Leaders Club when you book your next stay. Get the most from your visits with a free one-year membership in the brand s Leaders Club. Just book with your MasterCard World, or World Elite card and start enjoying the perks of membership. You ll start off each day with a fresh continental breakfast, free to you and a companion on every morning of your stay. Five qualified stays gets you the chance to spend a night at no charge. You ll remain connected with ease thanks to free internet access. And each Leading Hotel you visit will welcome you as a member with a gift as unique as the property that s offering it. The value of the membership is $150. The cost for MasterCard World, or World Elite cardholders is free. Essentials of your free membership in the Leaders Club of The Leading Hotels of the World: - Free daily continental breakfast for two - Free internet access - One-category room upgrades (subject to availability) - Welcome gifts at check-in - Special Leaders Club rates - Early check-in and late check-out privileges - Invitations to Leaders Club Events, both home and away Leading Hotel accommodations are already spacious and luxurious, but as a member you can enjoy a one-category room upgrade (subject to availability).

16 1 WORLD ELITE PRIVILEGES _ The Leading Hotels of the World How do Issuers participate in the offer? Issuers simply insert the weblink into the promotions materials. Issuers must include the full Terms and Conditions for cardholders. How do Cardholders access the offer? Cardholders simply phone the LHW booking Telephone Numbers to book their stay and pay with a valid World or World Elite MasterCard card Terms & Conditions for cardholders 1. Offer valid until 31st December Current Leaders Club members are not eligible to receive this offer. 3. Current leaders Club memberships cannot be refunded or pro-rated. 4. Your stay must be booked through the leading hotels of the world voice call centers in order to receive one year complimentary leaders Club membership. list of the leading hotels of the world phone numbers List of The Leading Hotels of the World phone numbers: Rio: toll free (55-11) Bogota: toll free Mexico City: (52-55) Buenos Aires: (54-11) Germany: toll free, toll free London: toll free, toll free Paris: toll free, toll free Madrid: toll free, toll free Rome: toll free, toll free Istanbul: toll free Stockholm: toll free, toll free Moscow: (7-495) Singapore: (1-800) toll free, (65) Beijing: Sydney: (61-2)

17 1 WORLD ELITE PRIVILEGES _ World Elite TM MasterCard Privileges. FOR MOST WORLD ELITE MASTERCARD PRIVILEGES, CARDHOLDERS DO NOT NEED TO REGISTER OR JOIN A CLUB. CARDHOLDERS SIMPLY GO TO THE GENERIC WORLD ELITE WEBLINKS OR TELEPHONE NUMBERS PROVIDED IN THE ISSUER GUIDE. SEE BELOW FOR FULL INFORMATION DETAILS: ABERCROMBIE & KENT: Visit the website or telephone: +44 (0) English only. International call rates. Cardholder does not need a unique weblink or promo code. Cardholders must pay by World Elite MasterCard when booking a vacation, and quote World Elite MasterCard when making enquiries or vacation bookings by telephone. CHIC OUTLET SHOPPING VILLAGES : Visit the website. Cardholder must pay by World Elite MasterCard when booking and mention the provided promo code. FAIRMONT HOTELS & RESORTS: Cardholder does not need a unique weblink or promo code. The benefits are automatically programmed into the offer website when cardholders make a hotel reservation. Please note that room upgrades are subject to availability with the chosen hotel. HERTZ : Visit the website or call Hertz Central Reservation. Cardholder does need a promo code. Cardholders must pay by World Elite MasterCard when renting a car. RAFFLES HOTELS & RESORTS: Cardholder does not need a unique weblink or promo code. The benefits are automatically programmed into the offer website when cardholders make a hotel reservation. Please note that room upgrades are subject to availability with the chosen hotel. SIXT : Visit the website. Cardholder does need a promo code. Cardholders must pay by World Elite MasterCard when renting a car. STARWOOD HOTELS & RESORTS (Le Meridien, Westin, W Hotels): Visit the website to book your stay. Cardholders must pay by World Elite MasterCard SMALL LUXURY HOTELS : Visit the website to book your stay. Cardholders must pay by World Elite MasterCard SWISSÔTEL HOTELS & RESORTS: Cardholder does not need a unique weblink or promo code. The benefits are automatically programmed into the offer website when cardholders make a hotel reservation. Please note that room upgrades are subject to availability with the chosen hotel. THE LEADING HOTELS OF THE WORLD : Visit the website to book your stay in one of the participating Hotels.

18 CHAPTER 2 PREMIUM CLUBS

19 2 PREMIUM CLUBS _ Avis Preferred Club (AVAILABLE FOR ALL PREMIUM CARDS AND BUSINESS CARDS) MASTERCARD CARDHOLDERS ARE INVITED TO JOIN AVIS PREFERRED CLUB WITH FREE MEMBERSHIP FOR THE RECURRING MEMBERSHIP PERIOD OF 3 YEARS*. This superb offer includes: CAR UPGRADE with every reservation (subject to availability) UP TO 35% DISCOUNT off standard rates UP TO 35% DISCOUNT off leisure rates UP TO 35% DISCOUNT off Easy Europe/Africa rates Whether travelling for business or pleasure, World Elite MasterCard, World MasterCard, Platinum MasterCard, Gold MasterCard and MasterCard Business Card cardholders are entitled to join Avis Preferred Club and take advantage of superb benefits. Offer valid to 31 December For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

20 2 PREMIUM CLUBS _ Avis Preferred Club Q: What is the Avis Preferred Premium Club Programme? A : MasterCard has negotiated a partnership with Avis Worldwide, offering car hire upgrades, discounts and other superb benefits to all MasterCard Premium and Business cardholders in Europe. Cardholders can join Avis Preferred Club with FREE membership for the recurring membership period of 3 years*. > This superb offer includes: MASTERCARD CARD TYPE FIXED DISCOUNT UP TO DISCOUNT BENEFIT 1 BENEFIT 2 Prepaid Rates World Elite MasterCard Minimum 10% up to 35% Standard rates 20% Free Avis Preferred enrolment Car Upgrade with every booking (subject to availability) World MasterCard 10% 20% Free Avis Preferred enrolment Platinum MasterCard 10% 20% Free Avis Preferred enrolment Car Upgrade with every booking (subject to availability) Car Upgrade with every booking (subject to availability) Gold MasterCard 10% 20% Free Avis Preferred enrolment MasterCard Business Card 10% 20% Free Avis Preferred enrolment MasterCard Card Type - FRANCE Fixed discount Fixed discount Up to discount Benefit 1 Benefit 2 Prepaid Rates Prepaid Rates Standard rates Domestic Outbound World Elite/ Platinum MasterCard France up to 35% up to 35% up to 35% Free Avis Preferred enrolment Gold MasterCard 5% 10% 20% Free Avis Preferred enrolment MasterCard Business Card 5% 10% 20% Free Avis Preferred enrolment Car Upgrade with every booking (subject to availability) For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

21 2 PREMIUM CLUBS _ Avis Preferred Club Issuer Participation in Avis Preferred Premium Club Q: Where can MasterCard Issuers find out about the Avis Preferred Club benefits & offers? A: Issuers should contact their MasterCard representative for more information and to register for participation in the MasterCard Premium Clubs Programme. Please send a mail to studio@mastercard.com to obtain templates and artwork. Q: How can Issuers participate in the Avis Preferred Premium Club Programme? A: Please ask your MasterCard representative to complete the MasterCard Premium Clubs Registration Form and send it to: premium_clubs@mastercard.com. MasterCard and Avis create a dedicated Issuer bank name option which automatically appears in a drop down menu during cardholder registration. Issuers and Cardholders do not need to access a Promo Code. IMPORTANT: YOU MUST OBTAIN CONFIRMATION FROM MASTERCARD BEFORE YOUR CARDHOLDERS CAN ACCESS THE AVIS PREFERRED PREMIUM CLUB BENEFITS. For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

22 2 PREMIUM CLUBS _ Avis Preferred Club MasterCard Cardholder Participation in Avis Preferred Premium Club Q: How do MasterCard Cardholders access the Avis Preferred Club benefits? A: STEP 1 - REGISTRATION WEB PAGE 1**: Cardholder registers at the Avis Preferred Club link: Cardholder uses this link to register one time only Cardholder enters address Cardholder selects Account Type Leisure from the drop down menu STEP 1 - REGISTRATION WEB PAGE 1**: On the next page, cardholder completes the registration form Cardholder selects Membership Level Bank Name from the drop down menu of Bank names. During the enrolment process, cardholders are asked to register their MasterCard credit card and driving license number to complete their registration. Cardholder enters Promotional Code: CARDS World Elite MasterCard World MasterCard Platinum MasterCard Gold MasterCard MasterCard Business Card PROMOTIONAL CODE World Elite MasterCard World MasterCard Platinum MasterCard Gold MasterCard Business MasterCard Step 1 registration web page 2 THE PROMOTIONAL CODE FIELD IS CASE SENSITIVE, SO CARDHOLDERS MUST INPUT EXACTLY. Cardholders do NOT input any other promotional code even if previously instructed Continue to the next page Languages available are: English, French, German, Spanish, Italian and Dutch. STEP 2 - MAKE AN ONLINE CAR RENTAL BOOKING: Once the cardholder is a registered Club member, and has received their instant confirmation from Avis Preferred Club with their unique membership number the cardholder can immediately make bookings at Cardholder simply goes to Login and signs in as an Avis Preferred Club member, with their address, password or unique membership number. Cardholders must enter their unique membership number to receive discounts and request car upgrade (subject to availability). Discounts are applied at time of booking and are applicable to the time and mileage element of the rental. Step 1 registration web page 1 For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

23 2 PREMIUM CLUBS _ Avis Preferred Club STEP 3 - MAKE AN ONLINE CAR RENTAL BOOKING: Cardholders receive their personalized plastic membership card and Welcome Pack within 14 days after their first car rental. STEP 4: RENTING A CAR* Cardholders booking online with Avis at simply enter their membership number. Discounts are automatically applied at time of booking. Car upgrades are subject to availability. For cardholders who decide to book directly at an Avis Location Desk, for example, at an airport: please note it is not possible for each Avis Location Desk to recognize different MasterCard cards. Cardholders must present their Avis Preferred Club membership number or permanent membership card at the Avis Location Desk when they collect their car and request the car upgrade (subject to availability). Q: Do cardholders need a Promotional Code? A: Yes. During membership registration, cardholders will be asked for a Promotional Code. Cardholder is required to: Select country of residence Select Account Type: Leisure Input the appropriate Promotional Code (see box page 9) Once through to the offer registration page, cardholders select their Issuing Bank from the drop-down menu provided. To complete their registration, cardholders must provide their MasterCard credit card and driving licence number. Q: How long will it take before a cardholder is enrolled in the programme? A: Typically once cardholders have completed their online registration at the Avis Preferred Club website they will instantly be a member and can start to enjoy their complimentary benefits. Cardholders receive immediate notification of their membership number and can start to make reservations immediately. Q: What happens at the end of the complimentary Club membership? A: Complimentary membership duration for Avis Preferred Club is 3 years (subject to cardholder making one car rental in that 3 year period). If cardholder makes one car rental booking in the 3 year period, they will automatically continue Avis Preferred Club status for another 3 years. If cardholder does not make one car rental booking in 3 years, they will cease to be a member of Avis Preferred Club and they do not drop down to the next membership level. The cardholder would have to apply as a new member starting at basic membership level. Q: Can existing Avis loyalty members access the Premium Club benefits? A: No. The offer is only available to NEW Avis Preferred Club members. Existing Avis loyalty members are not eligible for MasterCard Premium Clubs benefits. For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

24 2 PREMIUM CLUBS _ Avis Preferred Club MasterCard Premium Clubs Cardholder Communications Q: Are there any communication materials I can use to promote the Premium Clubs? A: Yes. Cardholder communication templates and artwork including a print-ready insert for cardholders, and letter templates and web banners, all images, logos, offer descriptions are available from MasterCard Studio (studio@mastercard.com). Q: Do Issuers need MasterCard / Club Partner approval for the cardholder communications? A: Yes. Please send Issuer communications for approval to premium_clubs@mastercard.com * Car upgrades are subject to availability at time of car hire. Avis Preferred Club membership Terms and Conditions apply. The offer is available subject to meeting Avis standard rental qualification criteria and agreeing to Avis standard terms and conditions for rental. Visit the Avis website at for full details. Offer is subject to availability at participating Avis countries. ** The Promotional Codes will be activated by MasterCard based on information provided in the Premium Clubs Registration Form. For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

25 2 PREMIUM CLUBS _ Avis Preferred Club Customer Service Telephone Numbers Within a Country Local Number Toll Free Number International Number Austria NONE Azerbaijan NONE NONE Belarus NONE Belgium NONE NONE Bosnia (0) NONE (0) Bulgaria NONE Channel Islands NONE NONE Croatia (0) NONE (0) Cyprus NONE NONE Czech Republic NONE NONE Denmark NONE NONE Estonia NONE NONE Faroe Islands NONE NONE Finland NONE NONE France NONE Germany / * NONE / * Gibraltar NONE NONE Greece NONE NONE Holland + 31 (0) NONE NONE Hungary NONE NONE Iceland NONE NONE Republic of Ireland NONE NONE Italy NONE NONE Kazakstan NONE NONE Latvia NONE NONE Lithuania NONE NONE Luxembourg NONE NONE Macedonia NONE NONE Malta NONE NONE Montenegro (0) NONE (0) Norway NONE Poland NONE Portugal Romania NONE NONE Russia NONE NONE Serbia (0) NONE (0) Slovak Republic NONE NONE Slovenia Spain Sweden NONE Switzerland NONE Turkey NONE Ukraine NONE NONE United Kingdom NONE * (0.14 EUR/min. for German landline network, mobile network max 0.42 EUR/min.) For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

26 2 PREMIUM CLUBS _ Hertz Gold Plus Rewards (AVAILABLE FOR ALL PREMIUM CARDS AND BUSINESS CARDS) HERTZ IS ONE OF THE WORLD S LEADING CAR HIRE SPECIALISTS WITH OVER 8,500 LOCATIONS ACROSS 147 COUNTRIES. WHETHER TRAVELLING FOR BUSINESS OR PLEASURE, WORLD ELITE MASTERCARD, WORLD MASTERCARD, PLATINUM MASTERCARD, GOLD MASTERCARD AND MASTERCARD BUSINESS CARD CARDHOLDERS ARE ENTITLED TO JOIN THE PRESTIGIOUS HERTZ GOLD PLUS REWARDS. MasterCard Premium cardholders enjoy: FREE membership for two years to Hertz Gold Plus Rewards FREE Car upgrades with every booking* Guaranteed discounts off best international rates and more FREE additional driver (spouse or civil partner) What s more, new members can now enjoy BONUS POINTS when enrolling and renting for the first time, towards a FREE weekend rental! Gold Plus Rewards is Hertz s membership and loyalty programme and the fastest and easiest way to rent a Hertz car around the world. Available to Hertz s most frequent and valued customers, this car rental programme brings a faster, more personal level of service to ensure customers satisfaction. Join today to become a valued member and enjoy great benefits on your next rental. Offer valid to 31 December * Subject to availability at participating Hertz countries. For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

27 2 PREMIUM CLUBS _ Hertz Collections REDISCOVER THE THRILL OF DRIVING WITH HERTZ COLLECTIONS. We have the ideal car for you. Choose to travel in style with our Prestige Collection, or enjoy ample room in our Family Collection cars. Perhaps you would prefer one of our fuel-efficient Green Collection cars - whilst our Fun Collection puts the joy back into motoring. And with our Hertz Collections Make and Model Guarantee, the car you book is the car you drive away. Terms and Conditions 1. Applicable to Hertz Family, Fun, Green and Prestige Collections at participating locations worldwide. Minimum rental age for Hertz Prestige Collection vehicles in Europe is 30 (exceptions may apply) 2. A MasterCard credit card needs must be presented during reservation and for payment. A second credit card may be required for verification purpose when renting a Prestige Collection vehicle. 3. Collections are only available at participating locations. All vehicle and models are limited, subject to availability and subject to change without notice 4. Other conditions may apply, please see the specific Rental Qualifications and Requirements for each country for full details 5. A clean and valid driving license must be held for at least 1 year to rent a Hertz Collection vehicle. 6. Dream Collection and Supercars vehicles are excluded from this program (ie.,discount, upgrade, and fee-waived additional driver do not apply to Dream Collection vehicles) 7. Hertz Collection vehicles are excluded from the upgrade benefit (i.e., upgrade are not available for Green, Fun, Prestige, Family, Dream Collection vehicles 8. Hertz Collections are only available at participating locations. All vehicle models are limited subject to availability and subject to change without notice. Offer valid to 31 December For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.

28 2 PREMIUM CLUBS _ Hertz Gold Plus Rewards Q: What is the Hertz Gold Plus Rewards Premium Club Programme? A: MasterCard has negotiated a partnership with Hertz Worldwide, offering car hire upgrades, guaranteed discounts and other superb benefits to Premium MasterCard and MasterCard Business Card cardholders. At more than 45 of the world s busiest airports and over 1,000 other international locations, members simply go to the Hertz Gold Plus Rewards fast-track counter, show their driver s license and pick up their keys. Hertz Gold Plus Rewards brings a faster and more personal level of service to MasterCard Premium cardholders. > See the table below for details of MasterCard cardholder benefits: MASTERCARD PRODUCT World Elite MasterCard GUARANTEED DISCOUNT up to 15% off including Hertz Collections BENEFIT 1 BENEFIT 2 BENEFIT 3 BENEFIT 4 Join Gold Plus Rewards One Car Class Upgrade with every booking (subject to availability) 900 Gold Plus Rewards Bonus Points*. Valid for a FREE rental day Few waived additional driver (spouse/domestic partner) World MasterCard up to 15% off including Hertz Collections Join Gold Plus Rewards One Car Class Upgrade with every booking (subject to availability) 900 Gold Plus Rewards Bonus Points*. Valid for a FREE rental day Few waived additional driver (spouse/domestic partner) Platinum up to 10% off Join Gold Plus MasterCard Rewards One Car Class Upgrade with every booking (subject to availability) 700 Gold Plus Rewards Bonus Points*. Valid towards a FREE rental day Few waived additional driver (spouse/domestic partner) Gold MasterCard up to 10% off Join Gold Plus Rewards One Car Class Upgrade with every booking (subject to availability) 500 Gold Plus Rewards Bonus Points*. Valid towards a FREE rental day Few waived additional driver (spouse/domestic partner) MasterCard Business Card up to 10% off Join Gold Plus Rewards One Car Class Upgrade with every booking (subject to availability) 500 Gold Plus Rewards Bonus Points*. Valid towards a FREE rental day Few waived additional driver (spouse/domestic partner) * Please note that Gold Plus Rewards Bonus Points will be placed in a member s account once they have successfully enrolled in Hertz Gold Plus Rewards and have placed their first rental. Bonus points are in addition to the base points that cardholders can earn on every rental. * Subject to availability at participating Hertz countries. For more information or to register for MasterCard Premium Clubs, please contact your MasterCard representative.