The Great Design Debate My Trinity

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1 The Great Design Debate My Trinity 24 September 2009 Robbie Gill, Managing Director, The Design Solution

2 THE GREAT DESIGN DEBATE My Trinity 1. The Design Solution 2. My Trinity 3. Emerging Retail Trends

3 THE GREAT DESIGN DEBATE My Trinity 1. The Design Solution

4 INTRODUCTION The Design Solution Formed in 1984 Based in London, England Architecture, design & planning Specialists in the retail, F & B Work split between landlords and concessionaires 18 years of airport experience

5 OUR INTERNATIONAL EXPERIENCE Abu Dhabi Airport, UAE Athens Airport, Greece Baltimore Washington, USA Bangkok Don Muang, Thailand Bangkok Suvarnabhumi, Thailand Barcelona Airport, Spain Beijing Capital, China Belfast City Airport, Northern Ireland Belfast International Airport Berlin Brandenburg Airport, Germany Birmingham International, UK Boston Logan, USA Bristol International, UK Brussels Airport, Belgium Budapest Airport, Hungary Chicago Midway, USA Cleveland, Ohio, USA Copenhagen Airport, Sweden Delhi Airport, India Doha Airport, Qatar Dublin Airport, Ireland Gatwick Airport, UK Glasgow Airport, UK Hamburg Airport, Germany Heathrow Airport, UK Hohhot International Airport, China Indianapolis Airport, USA Kuala Lumpur Airport, Malaysia LAX, California, USA Liverpool Airport, UK Malta Airport, Malta Manchester Airport, UK Melbourne Airport, Australia Minneapolis Airport, USA Mumbai Airport, India Muscat Airport, Oman Nassau Airport, Bahamas Perth Airport, Australia Rome Fiumicino Airport, Italy Rome Ciampino Airport, Italy Shanghai Pudong, China Stansted Airport, UK Sydney Airport, Australia Washington Reagan, USA Xian Airport, China

6 THE DESIGN SOLUTION Wearing two hats Retail planning & design for Airports Design for Duty and Tax Free Retailers

7 THE DESIGN SOLUTION Wearing two hats Retail planning & design for Airports Design for Duty and Tax Free Retailers

8 THE GREAT DESIGN DEBATE My Trinity 1. The Design Solution 2. My Trinity

9 THE TRINITIES The Trinity Airport Retailers Airport Operators Brands

10 THE TRINITIES Terminal Architects Retail Planners & Designers The Trinity Airport Retailers Airport Operators Brands My Trinity

11 THE TRINITIES The Trinity Terminal Architects Airport Retailers Airport Operators The Opportunity Retail Planners & Designers Brands My Trinity

12 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity

13 THE RESPONSIBILITIES OF MY TRINITY To deliver the right amount of space in the right location that is highly visible and is passed by a maximum amount of passengers with each unit sized to every retailer / brand s specific needs

14 THE GREAT DESIGN DEBATE My Trinity Key Airport Issues Access to the terminal Number of gates Minimum connect times Walking distances Security Baggage systems IT systems Commercial considerations Number of parking places Immigration Emigration Wayfinding Check in process. and many more

15 THE GREAT DESIGN DEBATE My Trinity Key Airport Issues Access to the terminal Number of gates Minimum connect times Walking distances Security Baggage systems IT systems Commercial considerations Number of parking places Immigration Emigration Wayfinding Check in process. and many more

16 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity

17 RETAIL PLANNERS & DESIGNERS What we do The Role of the Retail Planner and Designer Calculate how much space is required & where Explore commercial planning options Define the optimum commercial plan Define phasing plan Define concessionaire mix plan Create a great commercial environment Set framework for concessionaires designs Work with concessionaires to achieve the best design

18 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity

19 AIRPORT OPERATORS Some key issues 1. Airport company structure

20 AIRPORT OPERATORS Some key issues 1. Airport company structure 2. The competition structure

21 AIRPORT OPERATORS Some key issues 1. Airport company structure 2. The competition structure 3. The need for early commercial input

22 AIRPORT OPERATORS Some key issues 1. Airport company structure 2. The competition structure 3. The need for early commercial input 4. Terminal architect / commercial planner relationship

23 AIRPORT OPERATORS Some key issues 1. Airport company structure 2. The competition structure 3. The need for early commercial input 4. Terminal architect / commercial planner relationship 5. Ongoing retail development

24 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity

25 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity Setting out the Key Criteria

26 RETAIL PLANNING SUCCESS The key drivers International 1. Airport Planning Terminals Terminals Los Angeles, USA Total passengers 61 Million total pax

27 RETAIL PLANNING SUCCESS The key drivers O / D Pax Arrive at airport Check in 1. Airport Planning 2. Retail in the process Retail Security Retail Board Plane

28 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process Transfer Pax Security Retail Board Plane

29 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process 3. Passenger flows

30 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process 3. Passenger flows 4. Variety of footprint

31 RETAIL PLANNING SUCCESS The key drivers Shops, bars and restaurants Configurations of the retail space Aircraft Pier Aircraft Pier Plan Linear Units

32 RETAIL PLANNING SUCCESS The key drivers Shops, bars and restaurants Configurations of the retail space Aircraft Seating Lounge Plan Retail Cabins

33 RETAIL PLANNING SUCCESS The key drivers Configurations of the retail space sq m sq m sq m sq m Duty Free/ Travel Value Key concessionaires Specialist Retailers Kiosks

34 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process 3. Passenger flows 4. Variety of footprint 5. Visibility

35 RETAIL PLANNING SUCCESS The key drivers LAX, Los Angeles Hamburg Airport Hong Kong Airport

36 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process 3. Passenger flows 4. Variety of footprint 5. Visibility 6. Lounge seating

37 RETAIL PLANNING SUCCESS The key drivers 1. Airport Planning 2. Retail in the process 3. Passenger flows 4. Variety of footprint 5. Visibility 6. Lounge seating 7. Passenger facilities

38 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity Terminal Architects

39 TERMINAL ARCHITECTS Airport planning Key issues No standard for amount of commercial space Commercial located where space is not needed operationally Used to fill up un-used space Considered a soft element

40 TERMINAL ARCHITECTS Airport planning Key issues The amount of commercial space not in a standard Commercial located where space is not needed operationally Used to fill up un-used space Considered a soft element Unrealistic demands on retailers

41 TERMINAL ARCHITECTS Airport planning Barcelona Midfield Terminal

42 TERMINAL ARCHITECTS Airport planning Insignificant retail impact Barcelona Midfield Terminal

43 TERMINAL ARCHITECTS Airport planning Insignificant retail impact Barcelona Midfield Terminal

44 TERMINAL ARCHITECTS Airport planning Beijing Capital Terminal 3

45 TERMINAL ARCHITECTS Airport planning shops hidden behind shops Beijing Capital Terminal 3

46 TERMINAL ARCHITECTS Airport planning see through retail does not exist Beijing Capital Terminal 3

47 TERMINAL ARCHITECTS Airport planning views over cabin roofs Beijing Capital Terminal 3

48 TERMINAL ARCHITECTS Airport planning lost frontage potential Beijing Capital Terminal 3

49 TERMINAL ARCHITECTS Airport planning lost holding lounge potential Beijing Capital Terminal 3

50 TERMINAL ARCHITECTS Airport planning architect dominant shopfront policy Beijing Capital Terminal 3

51 TERMINAL ARCHITECTS Airport planning Moscow Sheremetyevo, Terminal 3

52 TERMINAL ARCHITECTS Airport planning 60% 10% 30% Moscow Sheremetyevo, Terminal 3

53 TERMINAL ARCHITECTS Airport planning Duty Free / Travel Value Retail F & B Moscow Sheremetyevo, Terminal 3

54 TERMINAL ARCHITECTS Airport planning Hamburg Airport Plaza

55 TERMINAL ARCHITECTS Airport planning Duty Free / Travel Value Retail Travel Value F & B Travel Value Check -in Check -in Security Hamburg Airport, Airport Plaza

56 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

57 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

58 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

59 TERMINAL ARCHITECTS Airport planning Duty Free / Travel Value Retail Travel Value F & B Travel Value Check -in Check -in Security Hamburg Airport, Airport Plaza

60 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

61 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

62 TERMINAL ARCHITECTS Airport planning Hamburg Airport, Airport Plaza

63 TERMINAL ARCHITECTS Airport planning Bangkok Suvarnabhumi Airport

64 TERMINAL ARCHITECTS Airport planning The Boutique Zone Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

65 TERMINAL ARCHITECTS Airport planning

66 TERMINAL ARCHITECTS Airport planning Walk-through Duty Free Walk-through Duty Free Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

67 TERMINAL ARCHITECTS Airport planning

68 TERMINAL ARCHITECTS Airport planning Replicated Retail; Kings projects, food & beverage, top-ups and necessary shopping Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

69 TERMINAL ARCHITECTS Airport planning

70 TERMINAL ARCHITECTS Airport planning 1 Kilometre 34 Meters Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

71 TERMINAL ARCHITECTS Airport planning 1 Kilometre 34 Meters Delivery Delivery Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

72 TERMINAL ARCHITECTS Airport planning Central retail Lounge Duty Free / Travel Value Suvarnabhumi Airport, Bangkok Retail F & B

73 TERMINAL ARCHITECTS Views of aircraft 1. Airport planning 2. Views of aircraft

74 TERMINAL ARCHITECTS Views of aircraft First terminal architect s rule: 100% of the façade needed to watch planes

75 TERMINAL ARCHITECTS Views of aircraft

76 TERMINAL ARCHITECTS Views of aircraft

77 TERMINAL ARCHITECTS Views of aircraft 20 August 2009

78 TERMINAL ARCHITECTS Big roof ego 1. Airport planning 2. Views of aircraft 3. Big roof ego

79 TERMINAL ARCHITECTS Big roof ego Terminal 3, Beijing

80 TERMINAL ARCHITECTS Big roof ego Terminal 5, Heathrow

81 TERMINAL ARCHITECTS Big roof ego Changi Airport, Singapore, Terminal 3

82 TERMINAL ARCHITECTS Big roof ego The sales pitch Passenger Drama Big span = future flexibility

83 TERMINAL ARCHITECTS Big roof ego The sales pitch Passenger Drama Big span = future flexibility The Issues Flexibility only at top level

84 TERMINAL ARCHITECTS Big roof ego The sales pitch Passenger Drama Big span = future flexibility The Issues Flexibility only at top level Binnacles worse than columns

85 TERMINAL ARCHITECTS Big roof ego The sales pitch Passenger Drama Big span = future flexibility The Issues Flexibility only at top level Binnacles worse than columns Smoke & kitchen extract a nightmare

86 TERMINAL ARCHITECTS Cabin fever 1. Airport planning 2. Views of aircraft 3. Big roof ego 4. Cabin fever

87 TERMINAL ARCHITECTS Cabin fever The sales pitch Flexible formula

88 TERMINAL ARCHITECTS Cabin fever The sales pitch Flexible formula The Issues Temporary appearance Too often low roofs Visibility from above

89 TERMINAL ARCHITECTS Constraining retail design 1. Airport planning 2. Views of aircraft 3. Big roof ego 4. Cabin fever 5. Constraining retail design

90 TERMINAL ARCHITECTS Constraining retail design Denver Airport, USA

91 TERMINAL ARCHITECTS Constraining retail design Rome Fiumicino, Terminal C Satellite

92 TERMINAL ARCHITECTS Constraining retail design Hong Kong, Chek Lap kok

93 TERMINAL ARCHITECTS Constraining retail design Before After Hong Kong, Chek Lap kok

94 TERMINAL ARCHITECTS Constraining retail design Before After Hong Kong, Chek Lap kok

95 TERMINAL ARCHITECTS Constraining retail design Sydney Airport, Australia

96 TERMINAL ARCHITECTS Constraining retail design Sydney Airport, Australia

97 TERMINAL ARCHITECTS Constraining retail design Sydney Airport, Australia

98 TERMINAL ARCHITECTS Constraining retail design Heathrow, Terminal 5

99 THE TRINITIES Terminal Architects Retail Planners & Designers Airport Operators My Trinity

100 THE TRINITIES The Trinity Terminal Architects Airport Retailers Airport Operators The Opportunity Retail Planners & Designers Brands My Trinity

101 THE GREAT DESIGN DEBATE My Trinity 1. The Design Solution 2. My Trinity 3. Emerging Retail Trends

102 EMERGING RETAIL TRENDS Cabin fever 1. Deeper / varied unit depths sq m sq m sq m

103 EMERGING RETAIL TRENDS: Key trends for the future 1. Deeper / varied unit depths 2. Walk-through duty free

104 EMERGING RETAIL TRENDS: Walk-through duty free shops Heathrow Terminal 3 (World Duty Free) Walk-through duty free,

105 EMERGING RETAIL TRENDS: Walk-through duty free shops August 2003 May 2004 Sydney Kingsford Smith Airport Walk-through duty free in Terminal 1 Pier B

106 EMERGING RETAIL TRENDS: Walk-through duty free shops Sydney Kingsford Smith Airport (Nuance) Walk-through duty free in Terminal 1 Pier Bc

107 EMERGING RETAIL TRENDS: Walk-through duty free shops Sydney Kingsford Smith Airport (Nuance) Walk-through duty free in Terminal 1 Project Star

108 EMERGING RETAIL TRENDS: Walk-through duty free shops Suvarnabhumi Airport, Bangkok (King Power) Walk-through duty free, Concourse D

109 EMERGING RETAIL TRENDS: Walk-through duty free shops Copenhagen Airport Denmark (Heinemann) Walk-through duty free, Concourse D

110 EMERGING RETAIL TRENDS: Walk-through duty free shops Arlanda Stockholm Airport, Sweden (Nuance) Walk-through duty free, Concourse D

111 EMERGING RETAIL TRENDS: Key trends for the future Abu Dhabi, Midfield Terminal Berlin Brandenburg, Germany Budapest, Hungary Delhi, Terminal 3 Malta International Airport Mumbai, Integrated Terminal Muscat, Oman Naples Airport, Italy Rome Terminal 3 Sydney, Terminal 1 expansion

112 EMERGING RETAIL TRENDS: Key trends for the future 1. Deeper / varied unit depths 2. Walk-through duty free 3. Inspiring designs by concessionaires

113 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

114 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

115 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

116 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

117 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

118 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

119 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

120 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

121 EMERGING RETAIL TRENDS: Key trends for the future The Approvals Process 1. Set a design strategy 2. Programme the process early 3. Be ready with the material 4. Pro-active approach 5. Don t accept second best 6. Facilitate construction 7. Be responsive post opening

122 EMERGING RETAIL TRENDS: Key trends for the future 1. Deeper / varied unit depths 2. Walk-through duty free 3. Inspiring designs by concessionaires 4. Innovative retail mix

123 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

124 EMERGING RETAIL TRENDS: Inspiring designs by concessionaires Heathrow Terminal 5

125 EMERGING RETAIL TRENDS: Key trends for the future 1. Deeper / varied unit depths 2. Walk-through duty free 3. Inspiring designs by concessionaires 4. Innovative retail mix 5. Trends with low cost carriers

126 EMERGING RETAIL TRENDS: Trends with low cost carriers A Major Threat 1. Check-in lines 2. Strict weight restrictions 3. One bag rule 4. Call to gate 5. Non seat allocation 6. In-flight sales

127 THE GREAT DESIGN DEBATE My Trinity

128 THE GREAT DESIGN DEBATE My Trinity

129 THE GREAT DESIGN DEBATE My Trinity

130 THE GREAT DESIGN DEBATE My Trinity $

131 THE GREAT DESIGN DEBATE My Trinity $$$

132 The Great Design Debate My Trinity 24 September 2009 Robbie Gill, Managing Director, The Design Solution

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