Finnair in brief. Orsolya Szives Client Manager

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1 Finnair in brief Orsolya Szives Client Manager

2 On blue and white wings since 1923 Finnair is one of the world s longest continuously operating airlines. It has won the Best Airline in Northern Europe in World Airline awards three years in a row, and has a 4-stars in Skytrax rating.

3 8,7 million passengers a year In 2012 Finnair s traffic grew by 9.6 % Total capacity increased by 3.5 %. Passenger load factor increased by 4.3% to 77.6%

4 The shortcut between Europe and Asia Flying via Helsinki means the geographically shortest route, smooth and uncongested transits, and straighter flights that generate fewer emissions.

5 Fast Northern Route The world is not flat! Helsinki 8.950km The shortest direct route looks longer on a map projection Frankfurt km Shanghai The shortest great circle route between Europe and Asia goes via Helsinki.

6 Over 60 European destinations - 6 Helsinki Helsinki Manchester Manchester London London Oslo Oslo Copenhagen Copenhagen Stockholm Stockholm Madrid Madrid Barcelona Barcelona Amsterdam Amsterdam Brussels Brussels Budapest Budapest Paris Paris Hamburg Hamburg Düsseldorf Düsseldorf Berlin Berlin Zurich Zurich Geneva Geneva Gothenburg Gothenburg Warsaw Warsaw Frankfurt Frankfurt Vienna Vienna Rome Rome Prague Prague Milan Milan Munich Munich Vilnius Vilnius Riga Riga Tallinn Tallinn Moscow Moscow St.Petersburg St.Petersburg Ekaterinburg Ekaterinburg Helsinki Helsinki Ivalo Ivalo Kittilä Kittilä Rovaniemi Rovaniemi Kuusamo Kuusamo Kokkola Kokkola Vaasa Vaasa Turku Turku Tampere Tampere Kuopio Kuopio Joensuu Joensuu

7 Finnair long-haul destinations in Asia Route Departure from BUD Arrival in Helsinki Departure from HEL Arrival time Flight time Budapest- Beijing :00 7: Budapest - Chongqing :45 8: Budapest - Hong Kong :40 15: Budapest Singapore :55 17: Budapest Tokyo :20 10: Budapest Osaka :25 9: Budapest- Nagoya :15 9: Budapest- Shanghai :10 8: Budapest Seoul :30 9: Budapest- Delhi :10 5: Budapest- Bangkok :40 7:

8 Modern and eco-efficient Airbus fleet We operate young, modern and most eco-efficient fleet. The average aircraft age is seven years, and three years on intercontinental flights. Currently our fleet consists of approximately 57 airplanes operated by Finnair and 15 operated by Flybe Nordic.

9 Finnair fleet AIRBUS A340 AIRBUS A330 AIRBUS A321 AIRBUS A320 AIRBUS A319 EMBRAER E190 EMBRAER E170 9

10 Award-winning business class Prized, multilingual service New generation lie-flat seats and personal entertainment screen. See Finnair business seat functions here. Stellar food and wine, 3-course meal with options aboard. Pre-order choices: Wellness & Energy, Food lover s treat or Chefs gourmet. Buffet meals at HEL Finnair lounge before night flights to SIN & HKG, starting at 9pm.

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12 Comfortably in economy Legroom and individual entertainment screen Our professional, multilingual crew ensures punctual and reliable service on board. Individual entertainment system on long-haul flights guarantees smooth and entertaining travel.

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14 Smooth transfers Via Helsinki Transfer fast and convenient at Helsinki airport where everything is under one roof. Minimum connection time is only 35 minutes.

15 Finnair operates from Terminal 2, gates

16 Smooth transfer at Helsinki airport Fast and convenient transfer Hassle-free and compact airport One terminal, three runways Electronic passport control Two Finnair Lounges Multilingual service and instructions Free wireless internet access Shops, restaurants and cafés near gates Powerkiss - Wireless charging possibility SUVANTO Quiet workspaces

17 Finnair Lounges at Helsinki airport Have a moment for yourself in Finnair Schengen lounge surrounded by beautiful Finnish design. Gate 26. Let Finnish design amaze you in Finnair Non- Schengen lounge that offers a peaceful atmosphere for dining and resting. Gate 37. See more here.

18 Eco-smart airline Modern fleet, straight routes, and green landings at Helsinki airport guarantee less emissions.

19 Eco-smart airline Emission reductions -41% per seat Fleet modifications done for seats and winglets: lighter seats and other equipment Water and waste management on board Smooth and fast transfers at uncongested Helsinki airport 60-80% of landings are green due to continuous descent approach no circling above the airport, 3 runaways Reusing uniforms in innovative ways

20 Our frequent flyer program Finnair Plus More personalized and flexible service Rewards members individually and in oneworld alliance Saves money and gives exclusive offers & benefits Tiers: Basic, Silver (Ruby), Gold (Sapphire) and Platinum (Emerald)

21 Tier benefits Finnair Plus Classic and any seat award flights Plus Shop purchase with points Check-in with text message, online and self-service kiosks Points for partner services Business class check-in Priority security lane 2 free checked-in baggage Finnair lounge access on Finnair flights Confirmed seat in business class 48 hours before European or long-haul flights Travel class upgrade benefit Special baggage free of charge Service phone number No point expiration during tracking period Oneworld first class check-in and lounge access Discounts Lounge access + 1 guest Extra baggage with points

22 Together for you Finnair is a proud member of oneworld alliance along with 12 of the best airlines in the world. Offers approximately 700 destinations worldwide in more than 150 countries Access more than 550 airport lounges, more of them awarded as Best lounge in the world than among any other airline alliance Earn credits when travelling with eligible oneworld flight on any member Redeem your frequent flyer points across the oneworld alliance. Easy transfers between oneworld carriers, even Express connections at Chicago Madrid, New York, London, Miami and Los Angeles

23 Our offers for Companies Finnair Corporate Program and Agreement Finnair offers you a tailored corporate agreement based on your travel needs on Finnair routes. Bookings can be made through your dedicated travel agent or online via

24 Finnair news Atlantic joint Business Introducing new ticket types Co-operation with Flybe Nordic Marimekko cooperation Seasonal routes 2013

25 Introducing Atlantic Joint Business New horizons for customers on both sides of the Atlantic Benefits for customers of the four airlines include: Coordinated schedules on joint business routes, providing customers with more flight choices and more convenient times Members of the four airlines' frequent flyer programs Iberia Plus, American Airlines AAdvantage, British Airways Executive Club and Finnair Plus will be able to earn points or miles on the new codeshare flights Dedicated support teams for customers transferring at seven of the airlines' hubs: New York JFK, London Heathrow, Madrid, Chicago, Miami, Dallas and Los Angeles. Online check-in and boarding pass printing with either the airline operating the flight, or the website of the airline used to book travel All together, the joint business will operate up to 102 daily round trips between North America and Europe, serving 42 gateways on either side of the Atlantic. Customers will also have access to a further 163 onward connections in North America and 126 in Europe 25

26 Introducing new ticket types

27 Ticket types Basic: The best bargain with all the basic services for a convenient journey. Value: Flexibility for leisure or commuter traveler flying in Economy. Pro: Priority services and flexible terms for frequent flyers in Economy. Business Saver: Cost-efficient way to travel in Business Class for leisure comfort or less frequent business traveling. Business: Complete premium Business Class services and full flexibility for demanding business travel.

28 Ticket benefits Short-haul 25% child discount (ages 2-15 yrs) 1 piece free checked baggage 1 piece free carryon baggage Complimentary meal or coffee/tea service on board Finnair Plus points Change your ticket for a fee (+ fare difference) Partial refund (50%) for unused tickets Name change allowed for a fee More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Free advance seating in the front of Economy cabin 2 pieces of checked priority baggage Priority check-in Priority security at selected airports Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Business cabin seating 2 pieces of carry-on baggage Business Class meal on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points Priority boarding More Finnair Plus points

29 Ticket benefits Long-haul 25% child discount (ages 2-11 yrs) 1 piece free checked baggage 1 piece free carryon baggage Complimentary meal or coffee/tea service on board Finnair Plus points Change your ticket for a fee (+ fare difference) Partial refund (25%) for unused tickets Name change allowed for a fee More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Free advance seating in the front of Economy cabin 2 pieces of checked priority baggage Priority check-in Priority security at selected airports Priority boarding More Finnair Plus points

30 Ticket benefits Long-haul Only on long-haul flights Changes possible for a fee Partial refund of unused tickets Business cabin seating, lie-flat or full-flat seats 2 pieces of carry-on baggage Business Class dining on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Business cabin seating 2 pieces of carry-on baggage Business Class meal on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points

31 Marimekko for Finnair Finnair and Finnish design house Marimekko teamed up to enhance the air travel experience with a new design partnership.

32 Marimekko onboard From spring 2013 all Finnair aircraft will feature a Marimekko for Finnair collection of textiles and tableware, featuring Marimekko s classic patterns. Two of Finnair s long-haul aircraft, operating between Helsinki and Finnair s Asian destinations, will also wear Marimekko design, Maija Isola s iconic Unikko floral print from Business Class Economy Class

33 Seasonal routes 2013 Hanoi City with multiple cultural sites and beautiful nature. Tel Aviv Holiday destination with sandy beaches and lively nightlife. Xi an An ancient imperial capital and an historic cradle of Chinese civilization. 33

34 Welcome on board!

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