United Group s Global Property Services Business. December 2007

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1 United Group s Global Property Services Business December 2007

2 Key Drivers in Property Global opportunities servicing multi national companies Global tenders in 2007 is 50 compared to 6 in 2002 Strong growth forecast for US services market Continuing trend to outsourcing as companies focus on core competencies Expanded scope and complexity of certification, regulatory and compliance requirements Healthcare Sector A$80 billion industry in Australia Immature industry ripe for rationalisation and supply chain efficiencies This includes structural separation, business process outsourcing and facilities management 2

3 History on Property Business Long term approach to growth Acquisition of KFPW Acquisition of Equis Corp Acquisition of Kilpatrick Green (including FM business) Acquisitions of PREMAS Acquisition of UNICCO 3

4 Integrated Property Services Corporate Real Estate (CRE) ENGINEERING Strategy/ Consulting Transaction Services Project Management Main objective minimise $ per square metre Main target large global portfolios Product/Service Space for Tomorrow ACCOUNTING & IT Facilities Management (FM) Facilities Management Delivery 4

5 Design for the Future Maximise utilisation of space for clients by targeting Cost Environment/sustainability Teamwork productivity E World/wireless technology Take non-core and make it core Managing property portfolio cheaper and better Targeting quality clients with large and diverse property portfolios Blue chip companies Government and institutions Recurring revenue streams basis of our strategy 5

6 Global Reach Stockholm San Francisco Los Angeles San Diego Phoenix Denver Minneapolis Dallas Austin EQUIS UNICCO Honolulu South Portland Milwaukee Detroit Newton Chicago Indianapolis Bloomfield Cleveland Boston East Hartford New York New Jersey St Louis Arlington Philadelphia Washington DC Cincinnati Centreville Richmond Charlotte Research Triangle Park Atlanta Edmonton Calgary Vancouver Toronto Etobicoke Mexico City Santiago St Laurent Ottawa New York Washington DC Brasilia Buenos Aires Glasgow Belfast Dublin? London Paris Geneva Leeds The Hague Rome Lagos Berlin Malta Belgrade Cairo Pretoria Harare Nicosia Tel Aviv Qatar Riyadh Dubai Nairobi Beijing Tokyo Islamabad Kathmandu Shanghai New Delhi Guangzhou Dhaka Hanoi Hong Kong Mumbai Rangoon Bangalore Bangkok Vientanne Manilla Chennai Phnom Penh Colombo Kuala Pohnpei Lumpur Singapore Tarawa Vanimo Port Moresby Honiara Darwin PREMAS EQUIS Perth Adelaide Melbourne Port Villa Nuku Alofa Brisbane Sydney Canberra Apia Suva Noumea Auckland Houston Tampa Miami Lakes Cities with main offices Cities with presence UNICCO Offices Hobart KGFM KFPW Wellington 6

7 Customers Industrial Nestle AGFA Mercedes Benz Telstra Honeywell Commercial Fidelity Investments Bank of America Citigroup Westpac Bank National Australia Bank Institution University of Miami Harvard University & Business School LaTrobe Regional Hospital Silverwater Jail University of Pennsylvania Government General Services Administration Department of Foreign Affairs And Trade Singapore Land Authority State of California United States Navy Public Venue Miami International Airport Gillette Stadium Qatar Sports Facilities Museum of Science Sydney Opera House Retail/ Town Centres Simon Property Group The TJX Companies Jurong Township Pyramid Mall Silver City Galleria 7

8 Competitive Advantage E Premisys Total integration financials, property, projects, documentation, reporting, Customer Service Centre, performance for all aspects of CRE FM and Property Management Intuitive, web-based access for clients centrally and regionally we see what you see No impact on Client network or security Ease of export of data to other applications Flexibility to tailor system to meet Clients needs fast, accurate, and relevant reporting 8

9 Special Product Green Services Greenclean Program Launched in 2004, unique in the market Comprehensive program that focuses on UGL Unicco service offerings Industry recognition Corporate Social Responsibility award in two categories UGL Services gained ISO14001 certification Formal and consistent approach to managing internal environmental risks Drive improvements in environmental performance Add value to its service to clients Energy Management Program Building energy audit Determine areas of reducing energy consumption Savings through application of procurement strategies Green roof system, Singapore To mitigate urban heat island effect Improve living environment Introduce greenery to public housing 9

10 Conclusion Huge outsourcing opportunities emerging Including global property management tenders Long-term, recurring contracts 90% contract renewal rate Europe missing piece to the global service Property revenues for FY08 to be over A$1.1 billion 10

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