Umbraco. Redweb services for public sector Page 1

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1 Umbraco Umbraco is a fully-featured open source content management system with the flexibility to run anything from small campaign or brochure sites right through to complex applications for Fortune 500's and some of the largest media sites in the world. Redweb have used Umbraco to create many websites and are currently using it to develop our own website. Using HTML 5 and MVC 3 razor scripting, past sites have contained a tagging structure enabling the user to filter search queries for a more intuitive, quicker and easier user experience. Benefits: Umbraco is the leading.net Open Source CMS and hence has credibility and is proven Provides value for money no core licensing costs No ongoing restriction or issues around future licensing models Ease of use of the system Future opportunities and its extensibility to allow bespoke development around integration and client specific needs Can be scaled in respect of infrastructure Strong Umbraco community with ongoing updates and innovations A host of current add-ons Redweb services for public sector Page 1

2 Umbraco features Powerful yet simple to use With simple and customisable editing and content creation tools, it's easy to manage and maintain your website exactly how you want it. Umbraco doesn't dictate how you should work - that should be up to you, not your content management system. Editors have as little or as much freedom as they need. And if you don't like the changes you've made? Simply rollback to a previous version. It's that easy! Support for all At Umbraco, support is paramount. We offer professional support regardless of the options you choose. From our dedicated core support team through to our friendly and helpful community at our.umbraco.org, we've got you covered. Hello, Bonjour, Hej, Ciao Not only can you publish great multilingual websites using Umbraco out of the box, you can also build in your chosen language with our multilingual back office tools. Plenty of ready to use packages Our very active community site is full of handy packages for all kinds of tasks. With a range of free and commercial packages, it's easy to enhance your productivity and save time too! Microsoft Word Support Using familiar tools such as Microsoft Word or Windows LiveWriter, you can write or edit your blog or news pages without even opening the browser. Full control over Design and Markup There is nothing worse than a CMS deciding what markup you should use. That's why we give you 100% control over templating and output, with no limitations to your design. Redweb services for public sector Page 2

3 Performance With built-in content cache and dynamic cache for macros your site is given a huge performance boost, ensuring a great experience for your site's visitors. You'll also have a great editing experience due to backoffice CSS and JavaScript Optimization. Case study a Redweb have recently launched the Community website, built in Umbraco ( Open source and open standards Redweb has embraced the growing demand for open-source and open standards. We have and will continue to evolve its proposition and skills to accommodate client demands. We currently have experience in the following open-source CMS: Drupal Umbraco Joomla Wordpress Redweb services for public sector Page 3

4 Open standards that we utilise include: HTML XML PDF Image formats PHP C# JavaScript W3C Accessibility standards. In addition to open-source, we also provide development services on a number of vendor-based software. Although this may not seem initially relevant to our Home Office bid, it does allow us to see innovation and trends first hand, which influences our knowledge and development within our opensource work. Redweb always try to provide value to our clients and one opportunity to achieve this is to reuse code. We have a policy of creating base-builds, which allow us to build on prebuilt functionality to reduce cost and timescales. Over the coming months we will be further developing our base-builds in PHP CMS. If selected for the roster we are sure that this work will benefit the Home Office over time. In respect of supporting utilities we use MySQL and Linux. Our open-source search experience is Apache Lucene. Although not specifically open-source we also often utilise services that are free for clients. This may include Google applications such as Analytics and Maps, Facebook, Twitter, Flickr, Pinterest, LinkedIn and other online services. We have experience of integration and using APIs and web services for a variety of uses. This knowledge may be beneficial to support campaigns and engaging with specific audiences. Information principles Services offered by Redweb conform to the Information Principles in how data is made available, stored and managed. Further information is available on request. Governemnt ICT strategy Services offered by Redweb support Government ICT Strategy and Greening ICT Strategies. ICT strategy Wherever possible, we aim to re-use functionality that has already been developed, using open source software. Our projects are run using Agile methodologies to promote collaboration and multidisciplinary teams. Greening ICT strategy Redweb have been ISO14001 accredited since We continually monitor and measure key Redweb services for public sector Page 4

5 operational characteristics that can have a significant environmental impact, as well as performance against our operational controls, environmental objectives and targets. All of our materials are sourced in line with ISO14001 guidelines, including recycled paper and consumables. Sustainability is a high priority for Redweb and to this end we recycle all waste as much as possible. We promote energy saving by placing notices in prominent places around the office (such as on light switches and occasional use electrical equipment), reminding staff to switch off after use We recycle paper, plastic bottles, cans and print cartridges We use mugs and glasses for drinking, we do not provide plastic/disposable cups Water coolers are plumbed into the mains water supply, eliminating the need for water deliveries We have a cycle scheme to encourage staff to cycle to work We use public transport as much as possible for work-related travel We use fair-trade produce (tea/coffee), buying in bulk to reduce the frequency of deliveries to restock Whilst Redweb accepts the main responsibility for the implementation of this policy, we believe our staff also have a very important role in ensuring we adhere to our environmental policy. As such, we rely on them to aid us in the above mentioned activities and include an environmental management presentation as part of all new starter inductions. We also collect data throughout the year, relating to carbon emissions, energy usage, business mileage, paper consumption and recycling and refuse levels. We then add the data to an environmental register to see how we compare against our objectives. Over the past 12 months, no changes have been made to the policies or procedures, but in regards to working practices, the following has taken place: A reduction in paper purchased has been made across the company A reduction in printing/photocopying has been made across the company A reduction in CO2 omissions has been made in regards to car mileage used by employees, in part by the introduction of a cycle scheme for staff Environmental commitment forms are sent to any Redweb suppliers who may have an impact on our activities Video conferencing facilities have been introduced to minimise travel Suppliers have been contacted to ask them to use less packaging when sending goods All staff have EMS training Annual audits take place Information Assurance Redweb services are accredited to IL3. Redweb services for public sector Page 5

6 We hold the following ISO accreditations: ISO 9001 Quality Management Redweb maintains and complies with a process based quality management system that fulfils the requirements of the International Standards ISO9001:2000. We have held this accreditation since ISO27001 Information Security Management Redweb hold the ISO27001 information security management certification. This ensures that we maintain audited processes to keep your data secure and safe. ISO Environmental Management Redweb have been ISO14001 accredited since We continually monitor and measure key operational characteristics that can have a significant environmental impact, as well as performance against our operational controls, environmental objectives and targets. Backup and disaster recovery Redweb s backup strategy is carefully considered and operates at several levels within the hosted infrastructure. Our policy is to use Veeam to take backups of each server as a snapshot, starting with a weekly full backup followed by nightly incremental backups. The retention period is 14 days; we can restore a server exactly as it was or extract a single file as required. Backups are replicated offsite for DR purposes, also allowing Redweb to restore a snapshot in our local virtualised environment to debug potential infrastructure issues. As snapshots are also stored in the primary DC we can respond to a request for file recovery or even full server restoration almost instantly. Redweb firmly believes in the value of snapshots prior to any change, such as a patch or an upgrade, a snapshot can be taken, and in the event of any issues the snapshot can be restored in minutes. Redweb is a Veeam Solution Partner. As part of our solutions we also set backup and retention policies locally on servers to ensure all security, event and system logs are backed up, as well as appropriate maintenance plans for SQL databases. Onbaording and offboarding Redweb acknowledge that a new business relationship should not automatically mean a new website or intranet, or the replacement of existing solutions. We appreciate that work done by other agencies Redweb services for public sector Page 6

7 or in-house will have significant value. However, we also feel potential clients should not feel obliged to retain their incumbent agency because of technology and Redweb strive to make any transition as simple and painless as possible. Bearing this in mind, Redweb understand the transfer from one supplier to another, or the introduction of a new supplier to an existing framework of suppliers, needs to be achieved as effectively and efficiently as possible. Our basic aim is to get up to speed with your existing website, intranet and technical infrastructure quickly whilst ensuring we are also diligent in review. This is essential in ensuring any transfer of development responsibility is completed without risk. Such on-boarding requirements are achieved through hard work, experience and auditing. Furthermore, we will make no change to undertake this initial exploratory work. The main objectives of the onboarding process are as follows: To gain an understanding of the different elements of the website solution; to understand the boundaries (i.e., what, if any, other systems does it connect to), the architecture and the key technical features of the solution To be in a position to be able to carry out fixes or work on the website under our Support or BAU processes. To support this, we would anticipate undertaking the following activities: An initial meeting (either in person, or perhaps via phone conference) to discuss the solution, gain a broad understanding and to highlight relevant actions and responsibilities during the on-boarding process We would also require you to supply Redweb with the following: Any relevant current technical documentation, which may include: o Functional & technical specifications o Technical & hosting architectures o Deployment processes o Test scripts All website source code, including Visual Studio project files Backup of running website and database files so that we can create a local development site Details of hosting for the website, including connectivity information (creating an account for us if needed) to the live servers, database servers and development/test servers Once this has been received, Redweb will carry out the following tasks: A review of the documentation (which may result in further questions for the client) Placement of source code and project files within our source repository Creating a local development version of the website and ensuring that it functions correctly Test connectivity to the hosting infrastructure and establishment with the client of a deployment process If requested, Redweb will supply an Exit Strategy document outlining a high level plan for both ordinary and emergency exits, scope of termination and any associated costs. Redweb services for public sector Page 7

8 Support & service management Although every effort is made to maximise uptime, reliability can never be 100% guaranteed and problems will occasionally occur. Different users, scenarios, data input, browsers, circumstances etc. may all create issues unbeknown and unforeseen. In addition, you may have on-going questions relating to the content management and/or associated software or the need to check functionality following end user feedback or comment. Under a Redweb support contract, you will have access to our support desk during working hours (8.00am 6.00pm), as well as, if chosen, out-of-hours access to on-call technicians to meet your requirements. All enquiries are dealt with professionally, with the Redweb team priding itself on positive and proactive feedback. Support covers error correction, end user issues and clarification of technical and more common questions. The Redweb support team is knowledgeable in web technologies and fully backed by our specialist staff of software developers and web designers. All support staff are based in-house and work closely together with the production teams. For clients combining our CMS and hosting services, then support will cover website application, servers and firewalls. This is beneficial to many clients as no lines of ownership are drawn and Redweb take full responsibility for the complete system. In this situation we can also draw on our ISP s 24/7/365 monitoring services and have specific cross company procedures and escalation for incidents during 10pm 6am. This partnership benefits clients considerably. In addition, we are proactive and aim to be aware in advance of potential issues caused by new technology and security vulnerabilities. A typical example is a new browser or security patch. We can then resolve issues before the website becomes compromised. Our Support Contracts typically include: Error fixes and priority response by Redweb team 8.00am 6.00pm On-call technical staff for out of working hours response (optional) Polling of website page content every 15 minutes 24/7 to ensure uptime (SMS alert) Additional 24/7/365 monitoring and response (if hosting resides with Redweb) Direct access to Support helpdesk (working hours) Direct contact to developers when required Patching and ongoing review Assistance with end user queries and requests Post training support/questions for 3 rd party software such as CMS functionality Support undertaken within our ISO9001: 2000 procedures. Redweb services for public sector Page 8

9 Maintenance All planned maintenance (infrastructure or software) is planned with a minimum of seven days notice for the client. In addition maintenance is planned in such a way to minimise impact to a client e.g. Patch one load balanced server and then the other to prevent down time. Another alternative for some clients is to fail over the solution to the DR data centre while patching takes place this is a useful approach when large changes take place, for example a CMS upgrade. Typically Redweb will perform planned maintenance (e.g. Windows patches) on a monthly basis according to the Microsoft release schedule. Normally, the patching window is between midnight and 6am on a weekend, however, we can adjust this according to special events or client requirements A sample SLA is attached detailing performance, availability, support levels and severity definitions. Training Redweb offer various forms of training as a separate service. Ordering and invoicing information Invoicing is carried out at the end of each month on a time and materials basis. A billing plan with forecasted invoices is made available at the start of all projects. Termination terms Hosting and support contracts are subject to 3 months written notice for termination of service. About Redweb We are Redweb, an award winning digital agency. We design, build and support world-class responsive websites for global organisations, government and brands. We have some of the best creative, technically adept and innovative people in digital we won Most Innovative Digital Agency in both 2012 and We provide insight and strategy as well as dedicated expertise in search, content, infrastructure, security, integration and analytics. Redweb services for public sector Page 9

10 A passion for delivering brilliance, strategic partnerships and a collaborative approach to working ensure our customers continually improve their online performance. We achieve all of this from our base in Bournemouth, allowing us to deliver exceptional value for money whilst successfully servicing our clients across the UK and beyond. Clients We are very proud of our client list, the great relationships and work we do for them. Our current portfolio includes a range of sectors and we are delighted to be continually presented with opportunities to make our mark on new ones. Public sector clients include: HM Treasury, Electoral Commission, DfE, Scottish Parliament, NHS Other web services Digital strategy -Business/needs analysis - Digital solution definition - Digital guidelines Analytics - Copywriting Hosting - Digital design Support - Security auditing - Application development - Systems integration - Systems architecture Ecommerce - Responsive websites Training - Audience insight - Collaborative workshops - Usability testing - Mobile UX Prototyping - Solution architecture - Stakeholder engagement - Expert review Microsites - marketing - Rich media/video SEO PPC Accessibility Prototyping - Content migration - Content management - Mobile development Testing Contact Ann-Marie Winstone on ann-mariewinstone@redweb.com Redweb services for public sector Page 10