Hydrant E-Learning Management System (HELMS)

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1 Hydrant E-Learning Management System (HELMS) service definition v6.1 Page 1

2 Service overview Hydrant offer an e-learning Management System (HELMS) on which a variety of e-learning solutions can be built and configured. Developed in Drupal and deployed as a managed service to offer a feature rich, flexible, scalable and secure platform, it can be easily extended, customised and integrated with external systems. Features Loads pre-purchased or bespoke courses SCORM 1.2, quizzes,and tests formats HTML, MS Office and PDF documents Student enrolment and management Course completion and certificates Library of predefined reports For desktop, tablet and mobile Course templates with preview Module progression rules Benefits Adaptable to many different learning styles Create custom course progressions Centralised learner history Rapid deployment Free from license fees Free from vendor lock-in Extensible for future integrations Managed platform for peace of mind Page 2

3 Feature Overview Core Modules Learning Management System (LMS) Online Learning Tool (VLE) Administration Functions Course Loading Pre-Purchased or Bespoke Course Publication Student Enrolment and Management Bulk Import of users Flexible roles and permissions Ability to easily block and activate users Course Completion and Certificates Course Loading Pre-Purchased or Bespoke Course Publication Student Enrolment and Management Bulk Importation of users Flexible roles and permissions Ability to easily block and activate users Course Completion and Certificates Dashboard views Flexible Taxonomy Structure of courses is flexible to support many pedagogical models Up to 4 layers can be defined (Course -> Module - > Unit -> Resource) Content Course Templates with preview Reuse of content - Resources, Modules, Units available to any course Module progression rules Wide support for content types including SCORM 1.2, quizzes and tests formats, HTML, MS Office and PDF documents, Flash, video and audio files. Fully responsive design for PC, Tablet and Mobile Reporting Library of pre-defined reports including progress and completion Page 3

4 Flexibility and Use HELMS has been designed in collaboration with our users and offers a flexible, easy to configure and use solution for learning management and the provision of e-learning services. System Access Unique Login based on address Separate System Tablet and Mobile Potential to Integrate Use packages to generate content Use Hydrant VLE as user interface for courses Integrate User access with Intranet Course Administration Easy to understand and use process 1. Create course template (this can be re-used) a. Create Structure b. Create / Load Content c. Build Quizzes / Tests d. Setup Progression Rules 2. Create Course Instance 3. Allocate Students to Instance 4. Set Release Options Immediately / Indefinitely Defined Period Only Until Date Course Progression Options Flexible progression rules Fixed Mandatory - Modules in sequential order Fixed Flexible - Modules in any order Fixed Optional - In order with choice Flexible and Optional - Pick which modules Learning Types Adaptable to many different learning styles Prescribed Directed Blended Self Assessment CPD Page 4

5 Test options Self Directed Multiple Choice Pass Mark Supported Text based Discussion/Thought Submitted Off Line Tutor marked Student Administration Students can be added by: Bulk Upload using Excel Manual via Administration pages Course Allocation Reporting Feature rich reporting including: Individual, course, programme and organisation reports Certificates On-Screen Reports Export to CVS, XLS function Compatibility and compliance Compatibility is provided, as standard, for popular browsers and mobile devices. W3C validation and WAI accessibility compliance is also provided. These details can vary depending on project scope and sometimes additional costs may be incurred to provide specific compatibility and/or compliance. PCI compliance can also be demonstrated via appropriate documentation. Page 5

6 Core platform Service Description Unit Price HELMS Setup / Configuration Cloud Hosting Onboarding and initial configuration Platform 20,000 Cloud Hosting Optional provision of the cloud hosting infrastructure Platform / Month 4,000 HELMS Support / Management / Maintenance Base monthly plan of the Drupal Intranet Platform for up to 2,500 users (students and staff) Platform / Month 10,000 Drupal Intranet Platform Additional users (students and staff) User / Month 1 Optional additions Service Description Unit Price Administrator Training Training for Administrators Day 900 A range of additional features and services are available for the platform including Single Sign On, course content setup and content migration, integration with other 3rd party platforms, and other specific functionality. Please refer to SFIA Rate Card for costs or see our Drupal Support and Development service. Page 6

7 On-boarding On-boarding is included in the price for this service, and comprises of: Updating of the default Drupal theme to match your branding Implementation of your logo Selection from a default set of features, subject to your requirements Setting up the key sections, based on an agreed sitemap Provision of the installation on to our managed hosting service This process usually takes 3-4 weeks. Off-boarding The system is built on Drupal and is fully Open Source, allowing it to be ported to a suitable alternative supplier. You may cancel the service with 30 days notice and receive a full copy of the system and all data. We will provide a developer for up to one day to assist with the off boarding process to ensure a smooth transition. Fully managed hosting platform Our cloud hosting platform sits in secure, high availability enterprise data centres in the UK run by our hosting partners. We offer a fully managed service on top of their architecture adding system administration and performance optimisation for the application layer. We have experience of running and performance-optimising large scale, high availability platforms for global organisations. We continuously monitor the performance of the servers and our support team monitor and respond to increases in load, providing effective scaling of the service platform as required. Backup / restore and disaster recovery We provide a fully managed backup and restore service with daily, weekly and monthly storage media cycles to allow for up to 7 years retention if required. Restoration of partial data depends on the type of data and cause of the need to restore. Rollback / full data restorations from a server backup can be requested via our support team. Page 7

8 Automated hardware failover is configured on production servers. Our providers provide 100% network availability and a 1-hour hardware response Service Level Agreement for further peace of mind. Our hosting and business processes have disaster recovery plans in-place. Information Assurance We provide a fully managed cloud hosting platform including high performance architecture, backups and failovers, 24/7/365 monitoring, and a dedicated support team. We comply with all requirements of the relevant legislation, such as the Data Protection Act. We are ISO9001 certified for our quality management processes and we also follow industry best practice. We work with ISO27001 hosting partners and are working towards ISO27001 certification ourselves. Service Management We use a support ticketing system and an ISO 9001 accredited process to log and respond to all requests for support or maintenance - whether reported by telephone or all support requests are issued a unique support number. We provide client access to the ticketing system to enable client tracking of support tickets. Support requests are triaged and assigned a priority and category. They will then be assigned to a relevant team member. Whilst we do not offer a guaranteed time to fix, support calls are constantly monitored and assessed and where necessary promoted to second and third line support. Support Service Levels Within the core platform we will train and support up to 5 named administrators. Our support service offers a guaranteed response time of 1 hour during working hours of pm The following upgrades to service level are available Per extra hour of support time in each month: 120 Upgrade to 24/7 support, per month: 4,500 Additional administrators per month: 150 (each) Page 8

9 Training The core service includes up to 2 days onsite training for up to 5 named administrators including our travel costs within the UK. Additional training can be arranged for administrators or other users at the rate of 900 per day + expenses. Ordering and invoicing process; Products and services are ordered. Invoices are raised monthly in advance. We provide 28 days standard payment terms. We accept purchase orders, all major credit cards and BACS payments. Termination terms: By you There are no long term contracts. The service can be cancelled at any time with 30 days notice on settlement of outstanding arrears and commitment to a defined handover plan. By us We can cancel with 90 days notice and will agree a handover plan and 3 developer days to ensure a smooth transition. Page 9

10 Our credentials Some other reasons to work with us Hydrant is an award-winning digital agency, offering an ISO 9001 accredited delivery and support process. A decade Founded 2005 Incorporated 2007 RAR since Staff Consulting Building Supporting Offices in London Cotswolds Cumbria ISO 9001 Certified systems and processes, since 2011 Drupal Since 4.x 7 years Open Source Websites Software Integration Certified SCRUM masters PRINCE2 accredited project managers Over a decade of experience in delivering solutions ranging from simple websites, to fully integrated digital platforms, for private and public sector clients, makes us a very safe pair of hands for your digital project. For more information, check out our website, Page 10

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