The UK s number one departure port

Transcription

1 1 The UK s number one departure port

2 SOUTHAMPTON CENTRAL CIVIC CENTRE EAST PARK PALMERSTON PARK CONTENTS CONTENTS MAYFLOWER CRUISE TERMINAL BERTHS DOCK GATE 10 WEST QUAY RD WEST QUAY PALMERSTONE RD SAINT MARY S STADIUM WELCOME TO THE PORT OF SOUTHAMPTON: THE UK S NUMBER ONE DEPARTURE PORT Welcome...2 Investing in the future...4 CRUISE TERMINALS...6 MAP CITY CRUISE TERMINAL BERTH 101 DOCK GATE 8 MAYFLOWER PARK CASTLE WAY HIGH ST QUEENSWAY MAP A33 OCEAN VILLAGE City Cruise Terminal...9 Mayflower Cruise Terminal...9 Ocean Cruise Terminal...11 QEII Cruise Terminal...11 Cruise facilities...12 Duty cruise terminal managers...14 TERMINAL ROADS ROADS RAILWAY RIVER TEST DOCK GATE 8 DOCK GATE 5 SOUTHAMPTON DOCKS DOCK GATE 4 MARINE INFORMATION...16 VISITOR ATTRACTIONS...20 CONTACTS...24 CRUISE TERMINALS RAILWAY STATION OCEAN CRUISE TERMINAL SOUTHAMPTON AIRPORT RIVER ITCHEN SCALE 200M QEII CRUISE TERMINAL 1

3 WELCOME WELCOME TO THE PORT OF SOUTHAMPTON: THE UK S NUMBER ONE DEPARTURE PORT For the seventh consecutive year, ABP Port of Southampton has been voted the UK s number one departure port by Cruise Critic UK Editors Picks Awards. Southampton provides four dedicated cruise terminals which cater for, and help to turn around, the largest cruise ships afloat smoothly and efficiently. It is the intention of Southampton s port community that each of the 1.8 million guests passing through the port s modern cruise terminals receive a superior service and are provided with an effortless and hassle free experience. WELCOME In 2015, Southampton played host to three stand-out events: hosting the launch of the UK s biggest-ever purpose-built cruise ship, P&O Cruises Britannia; Royal Caribbean s second Quantum-class ship, Anthem of the Seas; and Norwegian Cruise Lines Norwegian Escape, the first in the company s new Breakaway Plus class. It is Southampton s strategic location on the UK s south coast, excellent transport infrastructure and over 3,000 hotel beds in the city and surrounding area which ensure Southampton remains the premier venue for cruise lines to showcase their vessels to the UK and European markets. In 2016 the port is expecting to handle a record 462 cruise ship calls from cruise line customers including Aida, Celebrity Cruises, Cunard, Fred. Olsen Cruise Lines, MSC Cruises, P&O Cruises, Princess Cruises, Royal Caribbean and Saga. To cater for the growing demand of the cruise passenger trade, the port owner and operator, ABP, continues to invest heavily with its customers in state-of-the-art shoreside and marine facilities. 2 3

4 INVESTING IN THE FUTURE INVESTING IN THE FUTURE By the end of 2016, all four of the port s cruise terminals will have seen multi-million pound refurbishments that enable the port to cater for the world s largest cruise vessels. INVESTING IN THE FUTURE It is expected that passenger volume through Carnival UK alone will increase by 25% over the next two years. Ocean Cruise Terminal underwent extensive refurbishments in 2015, including the expansion of the passenger screening area to enhance a customer s experience and cater for the high-volume of passengers passing through the terminal. This improvement has meant that a passenger s waiting time is decreased, ensuring they have a quicker, stress-free start to their holiday. The Mayflower Cruise Terminal reopened in April 2015, following a 6million investment. It now features an open plan interior with expanded security, check-in and passenger reception areas, providing passengers with an enhanced experience at the start and end of their holiday. Following over 5million investment with Royal Caribbean Cruise Lines in the port s Western Dock, the City Cruise Terminal has been refurbished to more than double its capacity over the last decade. The terminal has an expanded, remodelled entrance and security area, 50-desk check-in facility and enhanced baggage X-ray. It is now the most technologically-advanced in the UK, using Radio Frequency Identification (RFID) luggage tracking which allows passengers to track their luggage as it moves from sidewalk to ship via the Royal iq app. The port s QEII Cruise Terminal has been the subject of more than 5m worth of refurbishments, including the installation of a state-of-the-art ship-to-shore walkway, ensuring a greater range of cruise ships can utilise the terminal, improving passenger flow and experience. 4 The refurbishment, which is expected to be completed in winter 2016, is vital in ensuring the city retains its title as the UK s top cruise port and continues to deliver the very best service. 5

5 CRUISE TERMINALS MAYFLOWER CRUISE TERMINAL CRUISE TERMINALS CITY CRUISE TERMINAL OCEAN CRUISE TERMINAL QEII CRUISE TERMINAL 6 CRUISE TERMINALS ABP Port of Southampton offers four dedicated cruise terminals capable of handling some of the largest ships afloat. Temporary terminals are also used for vessel calls where a permanent facility is not available or suitable. These are individually designed with our in-house experts, ensuring they meet the exact needs of the cruise line. This allows the port to handle over six cruise ships at one time. 7

6 CRUISE TERMINALS CITY CRUISE TERMINAL 101 Berth, Western Docks SO15 1HJ This state-of-the-art cruise terminal handles some of the largest, most technologically advanced cruise vessels afloat. It is also conveniently located for call-in cruises due to its great connectivity and proximity to the city centre. Two smaller vessels can operate alongside, simultaneously. CRUISE TERMINALS SOLENT ROAD Access via Dock Gate 10 Parking Short Stay Short Stay Blue Badge Holders Blue Badge Holders Parking Access via Dock Gate 8 Parking Car Pick up & Drop Off Shuttle Bus Coach Parking Parking DEPARTURES ARRIVALS MAYFLOWER CRUISE TERMINAL 106 Berth, Western Docks SO15 1HJ Having undergone major investment in 2014/2015, this state-of-the-art open plan terminal provides exceptional passenger flow. Two smaller vessels can operate alongside, simultaneously. Long Stay Access via Dock Gate 10 Short Stay HERBERT WALKER AVENUE Coach Parking Coach Parking ARRIVALS Car Pick-up Baggage Drop Off DEPARTURES 8 9

7 CRUISE TERMINALS OCEAN CRUISE TERMINAL 46/47 Berth, Eastern Docks SO14 3QN This modern purpose-built terminal handles some of the largest vessels afloat. It is conveniently located for call-in cruises due to its proximity to the city centre. CRUISE TERMINALS Access via Dock Gate 4 Car Pick-up & Drop off TRAFALGAR ROAD ARRIVALS DEPARTURES Check-in first floor TRAFALGAR ROAD Coach Parking Coach Parking Short Stay No. 6 Dry Dock Long Stay QEII CRUISE TERMINAL 38/39 Berth, Eastern Docks SO14 3GG QEII Cruise Terminal has recently undergone investment to further enhance its operational performance. This includes a new state-of-the-art ship-to-shore walkway that suits a wide range of cruise ships. Baggage ARRIVALS DEPARTURES Mobility Assistance Point Coach Bay Car Pick-up & Drop-off Vehicle exit Vehicle entrance Rail Line Coach Parking Access via Dock Gate 4 10 Short Stay 11

8 CRUISE FACILITIES CRUISE FACILITIES Terminal Location Ocean Cruise Terminal 46 Berth Eastern Docks QEII Cruise Terminal 38 Berth Eastern Docks City Cruise Terminal 101 Berth Western Docks Mayflower Cruise Terminal Max LOA 400 m 360 m 400 m 400 m Advertised Draft Ship-to-Shore Walkway 10.5 m 10.5 m 10.5 m 11.7 m Check in desks Berth Western Docks CONNECTIVITY CRUISE & ATTRACTIONS FACILITIES Passenger lounge seating 1,100 1, Baggage hall Yes Yes Yes Yes Bar and Café Yes Yes Yes Yes Coach bays Taxi rank Yes Yes Yes Yes Drop off lanes Yes Yes Yes Yes Short and long stay car parking Secure store facilities Distance from town centre Passenger / crew X-ray Yes Yes Yes Yes Yes Yes Yes Yes 1.4 km 1.9 km 1.2 km 2.5 km Baggage X-ray Dock levellers Dock Gate access Dock Gate 4 Dock Gate 4 Dock Gate 8 or 10 Dock Gate 10 13

9 DUTY CRUISE TERMINAL MANAGERS DUTY CRUISE TERMINAL MANAGERS 14 DUTY CRUISE TERMINAL MANAGERS Left to right: Glen Gardner Stuart Marsh Gayle Balena Andy Owens CONTACT US: Phil Neale (0)

10 CONNECTIVITY CONNECTIVITY Southampton is well served by all modes of transport, making access to and from the port effortless. CONNECTIVITY Southampton Airport is just a short distance from the port, offering short-haul international and national flights. Southampton Airport continues to work closely with the cruise lines to ensure fly-cruise passengers experience a seamless journey to and from the port. The M3 and M27 motorways are easily accessible from the port via a dual carriageway. All four cruise terminals have adjacent short and long stay car parking and ABP offers secure on-site port parking to cruise lines and their customers. Southampton Central Station provides regular rail connections to the rest of the UK and, by special arrangement, one of our cruise terminals offers direct passenger train access. 16 Distance from the port km Miles Time Central Railway Station mins Motorway M mins Motorway M mins Gatwick hr 45 mins Heathrow hr 15 mins Bournemouth Airport mins Southampton Airport mins Central London hr 40 mins New Forest National Park mins Stonehenge mins Jane Austen's House Museum mins Bournemouth mins Portsmouth mins Isle Of Wight mins Central Southampton mins Winchester mins 17

11 MARINE INFORMATION MARINE INFORMATION MARINE AND BERTHING INFORMATION Strategically located on the central south coast, Southampton is positioned 28 miles from the main international shipping lanes and fewer than 100 nautical miles from mainland Europe. Southampton is a deep water, sheltered port with 24/7 access for all passenger vessels. All four cruise terminals are located on deep water berths, dredged to depths that can accommodate the largest cruise ships afloat. VTS AND PILOTAGE ABP is the Harbour, Vessel Traffic Services (VTS) and Pilotage Authority for the Port of Southampton which, in addition to Southampton Water, covers the Central Solent, Eastern Solent and approaches. Our highly skilled marine team plan vessel movements and navigate a wide variety of commercial vessels daily. Please contact VTS 24 hours in advance to book your pilotage

12 9 VISITOR ATTRACTIONS VISITOR ATTRACTIONS: THE GATEWAY TO THE SOUTH OF ENGLAND As an award-winning turnaround port, Southampton attracts increasing numbers of passengers to the region each year. VISITOR ATTRACTIONS The port is well located in the city, with superb transport links locally and further afield, making it the ideal place from which to experience the plethora of activities in the south of England. The region boasts a wide variety of fabulous attractions and outdoor pursuits. From a day trip absorbing the hustle and bustle of London, to afternoon tea in the New Forest National Park or a visit to world-famous Stonehenge, there is something for everyone in the region

13 VISITOR ATTRACTIONS Major Railway Stations A303 RINGWOOD 6 3 SALISBURY A36 BOURNEMOUTH A303 WINCHESTER M3 SOUTHAMPTON M27 THE NEW FOREST A31 5 ANDOVER ISLE OF WIGHT BASINGSTOKE SOUTHAMPTON AIRPORT M3 A31 A PORTSMOUTH ALTON A3 A272 A3 CHICHESTER A27 8 M25 LONDON HEATHROW M25 GUILFORD GATWICK A272 BRIGHTON SOUTHAMPTON The city offers a variety of sites and activities, from guided walks of its ancient walls to fascinating art exhibitions. There is plenty to see and do in the city for a day visitor. Visit cruisesouthampton.com for further information. WINCHESTER Winchester is a vibrant heritage destination, just an hour south-west of London, with world class attractions and architecture, including a magnificent Cathedral, award-winning pubs and restaurants and a tempting array of independent shops. STONEHENGE Situated near Salisbury, in the heart of the beautiful Wiltshire countryside, a visit to the World Heritage Site of Stonehenge is an unforgettable day out. Surrounded by legends and mystery, Stonehenge never fails to impress. JANE AUSTEN S HOUSE MUSEUM Jane Austen is one of the most popular and iconic novelists that England has ever produced. Located less than 45 minutes drive from the port, the 17th century house at Chawton is where she spent the last eight years of her life and where she wrote most of her mature work. NEW FOREST NATIONAL PARK At the southern edge of the forest is Beaulieu, the impressive Montague family stately home which houses the National Motor Museum. Nearby is the magical Exbury Gardens, home to the spectacular Rothschild Collection of beautiful flowers, rare trees and shrubs. VISITOR ATTRACTIONS 6 BOURNEMOUTH This seaside town offers seven miles of golden sands and an excellent choice of shops, restaurants and theatres. 7 PORTSMOUTH Go aboard world-famous ships at Portsmouth s historic dock yards and visit the Spinnaker Tower. 8 LONDON The UK s capital is located less than an hour and a half from the port. A vibrant, multicultural, 24-hour city, London combines stimulating blends of old and new. The buzz of the city and the tranquillity of its many open spaces make London unique. 9 THE ISLE OF WIGHT A short trip across the Solent is the picturesque Isle of Wight. Red Funnel Ferries provide regular services from Southampton. Over half the island is designated as an Area of Outstanding Natural Beauty and has a network of footpaths that stretches over 500 miles

14 CONTACTS CONTACTS Port owner and terminal operator Associated British Ports Southampton Ocean Gate Atlantic Way Southampton SO14 3QN Rebekah Keeler Commercial manager Vessel Traffic Services Duty terminal managers ABParking

15 Ocean Gate, Atlantic Way Southampton, SO14 3QN Tel: +44 (0) abports.co.uk abparking.co.uk