Lesson: Pricing. General Description. Basic Pricing Entry - 4P

Transcription

1 General Description Objectives This lesson covers how to autoprice and manually price a PNR. It includes instructions to autoprice an itinerary using Low Fare Finder. This pricing feature applies the lowest available fare to the itinerary based on booking class availability and fare qualification rules. Also included are entries to manually price an itinerary with custom pricing entries. At the end of this lesson, you will be able to Autoprice an itinerary with Passenger Type Codes Use Low Fare Finder Pricing and Direct Access entries Store a fare quote and attach a ticket record Manually price an itinerary using custom pricing entries Basic Worldspan Power Pricing, Power Shopper, and Power Flight Search Entries Basic Pricing Entry - 4P The basic auto-pricing entry is 4P. This entry displays the current date fare for each PTC in the PNR. Worldspan uses fare displays to determine the lowest applicable fare for the PNR based on the class of service booked and the PTC. The only requirement to display an autoprice is a sold segment. The adult PTC is assumed when a PTC is not specified in the PNR Page /02

2 Introduction to Worldspan 4P prices a maximum of 16 segments, including surface segments, and 4 PTCs. Autoprice options can be added to the 4P entry. Waitlisted segments with no matching confirmed segments are included in the pricing attempt. If more than one waitlist segment exists for a city pair, the first waitlist segment is selected for pricing. PNRs with duplicate confirmed segments fail auto-pricing until duplications are removed. Itinerary Pricing Options The basic 4P entry can have options added to customize the pricing. All pricing entries start with 4P and only display the price. They do not store the price in the ticket record. Activity: Itinerary Pricing Options 1. Access HELP 4POPT and review the autoprice options. HELP 4POPT Passenger Type Codes All fares are filed with a specific PTC for one or more qualified passenger types}. When the PTC is present in the name field, and a 4P entry is made, the autopriced fare associated to that PTC is displayed. Some common PTCs are: SRC INF INS CNN CMP ADT Senior Citizen Infant without a seat Infant with a seat Child Companion Adult Page /02

3 MIL Autopricing Military Options can be added to the 4P entry without altering the rules of the fare. These options allow for a customized, autopriced record. Worldspan guarantees the fare if Fare Calculation Indicator (FCI) 9 prints on the ticket. The first step is to price the PNR as booked (4P) to determine if it can be autopriced. If the PNR cannot be autopriced, an error response is returned. Autopricing verifies routings and ATPCO rules. It calculates the lowest applicable fare based on the class of service, PTCs, departure date, return date, and ticketing date. Activity: Autopricing 1. Access INFO 4POPT and review the autoprice options index. INFO 4POPT Low Fare Finder Pricing Entries Low Fare Finder provides a method of checking an itinerary in the lowest applicable fare based on booking class availability. Review the following entries Entry 4P 4PLF 4PLF@ 4PLFB 4PLFB@ Explanation Prices the PNR as booked. Prices the PNR at the lowest available fare. Direct Access entry. Prices and rebooks the itinerary at the lowest available fare. Direct Access entry. 03/02 Page 9-3

4 Introduction to Worldspan 4PLFQ 4PQ Checks the lowest fare quote without checking availability. Direct Access entry. Places the fare quote in the PNR with the agent sine and SID. This entry does not store the fare in the ticket record for ticket issuance. 4P* Stores the current day fare for ticketing later the same day. A ticket record is attached. Low Fare Finder (4PLF) Low Fare Finder verifies the lowest available fare for an itinerary. The following guidelines apply with Low Fare Finder (4PLF): A 4PLF entry checks only Worldspan availability for Direct Access, Direct Sell, and non-participating airlines. A 4PLF entry on an Airline Source participant checks the airline's availability. A 4PLF entry assumes the PNR is booked today and will be ticketed today. A 4PLF entry prices a maximum of 16 itinerary segments, 4 PTCs, and 9 fare break points. Low Fare Finder can be used to price open segments in a PNR. Activity: Low Fare Finder 1. Access HELP 4PLF and review the low fare finder entries. HELP 4PLF Page /02

5 Low Fare Finder Rebook (4PLFB) The 4PLFB entry rebooks the itinerary at the lowest available fare. PNR segments are changed to the class of service of the fare indicated in the 4PLF entry. The rebook message line displays REBOOKED. For Direct Sell participants, Worldspan rebooks the segments through the link even though 4PLF only checks Worldspan availability. Low Fare Finder through Direct Access Low Fare Finder entries, followed by a change symbol, can be used to check the airline's actual availability through Direct Access. Low Fare Finder Quote (4PLFQ) The entry 4PLFQ displays the lowest possible fare. 4PLFQ does not check availability. Worldspan indicates the class of service to use for rebooking at the lowest possible fare. If the class of service is not available for any part of the itinerary, the rebook message contains an asterisk preceding the segment(s) not currently available. Low Fare Quote through Direct Access (4PLFQ@) The entry 4PLFQ@ displays the lowest possible through Direct Access even if the class of service is not available. The Stored Fare Quote, SFQ, entry adds fare data to the face of the PNR showing the fare quoted and the sine of the agent making the entry. The fare quote is stored below the TKG FAX line in a PNR. 4PQ does not store the fare for ticketing. The following entry can be made without having a PNR. 03/02 Page 9-5

6 Introduction to Worldspan 4PQ Sample - Stored Fare Quote Display >4PQ( FARE QUOTE OR PI ADDED - END TRANSACTION TO STORE FARE QUOTED 08FEB BY AGT- CK/1ZA * NON-REFUNDABLE/PNLTY FOR CHGS * * PRICING RULES VALIDATING CARRIER DEFAULT DL * SURCHARGE APPLIED * ** 12DEC DEPARTURE DATE/ 09FEB IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX ZP TAX QWE21NV TTL USD BAGGAGE ALLOWANCE 2PC To issue a ticket at the current day price, a ticket record must be attached to the PNR. If a ticket record is not attached and the fare changes, the ticket is issued at the new fare. Ticketing Fax Field The Ticketing Fax Line (TKG FAX) is an informational field in the PNR that reflects the current status of the ticket record. Remarks placed by the system in the TKG FAX field advise the pricing status for ticketing. The following remarks may be seen in the TKG FAX field. AUTOPRICED NOT PRICED AWAITING REPRICING MANUALLY PRICED AGENT ASSISTED PRICING Page /02

7 Ticket Record The 4P* entry places a fare in a ticket record for ticket issuance. A ticket record contains pricing data used by the system for document production. The following entry cannot be made without a PNR. 4P* Sample 4P* Display 4P*( PNR PRICED ON 08FEB FOR TKTG ON 08FEB - END TRANSACT TO STORE * NON-REFUNDABLE/PNLTY FOR CHGS * * PRICING RULES VALIDATING CARRIER DEFAULT DL * SURCHARGE APPLIED * ** 12DEC DEPARTURE DATE/ 09FEB IS LAST DATE TO TICKET * FARE MAY CHANGE UNLESS TICKETED * SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX US TAX ZP TAX QWE21NV TTL USD ADT LAX DL NYC Q DL LAX Q USD566.50END DL ZPLAXJFK XT5.00AY6.00XF LAX3JFK3 BAGGAGE ALLOWANCE 2PC The 4P* entry stores the current date price for ticketing later the same day and attaches the ticket record to the PNR. Once a ticket record is stored, the price is not altered unless it is stored again. When issued, a ticket shows autopriced if the 4P* entry, the ticketing field date, and the ticket issuance date are the same day. A fare is guaranteed only when the ticket is issued, not when the fare is stored in the PNR. Activity: Low Fare Finder Exercise 1. Sell 1 Y seat on any Delta Airlines fight for the 18 th of next month from TPA to JFK. 0DLXXXY18MMMTPAJFKNN1 03/02 Page 9-7

8 Introduction to Worldspan 2. Sell 1 Y seat on Delta Airlines the 25 th of next month from JFK to TPA. 0DLXXXY25MMMJFKTPANN1 3. Add your name to the PNR, phone field, and ticketing field for today. 4. End and redisplay the PNR. 5. Price the itinerary as booked. -LAST NAME/FIRST NAME 9-NAME 7TAW/XX/DDMMM ER 4P 6. Price the PNR for the lowest available fare. 7. Rebook the lowest available fare. 4PLF@ OR 4PLF 4PLFB@ OR 4PLFB 8. Check the lowest fare in the market without regard to availability. 9. Add the fare quote to the PNR. 10. Store the ticket record. 11. End and redisplay the PNR. 4PLFQ@ OR 4PLFQ 4PQ 4P* Page /02

9 ER 12. Redisplay the PNR. *R Autoprice with Unique PTC Autopricing a PNR by PTC provides fare-related classifications for each passenger. The passenger type select option can be used to override the existing PTCs in the PNR. Activity: Autoprice 1. When a customer requests a discount, such as Senior Citizen fare, after the PNR is booked, price the PNR by passenger type code to determine if the discount fare applies. In the opposite window, determine if a Senior Citizen discount applies to this itinerary and review the display. 2. Redisplay the PNR. <F8> 4PPSRC *R 3. Change the PTC in the PNR to Senior Citizen. -1@.1*SRC 4. Redisplay the PNR and review the name field with the new PTC. 5. Store the fare quote. *R 03/02 Page 9-9

10 Introduction to Worldspan 4PQ 6. Price the PNR for the senior citizen fare and create a ticket record. 4P* Move down and review the ticket record 7. End and redisplay the PNR and review. ER. Fare Savings Comparison Pricing Fare Savings Comparison Pricing displays a comparison price for a different class of service than what is stored in the ticket record. PTCs, segments, and the specific ticket record must be selected when multiple ticket records exist. Fare Savings Comparison Pricing entries begin with 4P.X. One or two alpha characters for the class of service can be used. A ticket record must be stored for Worldspan to calculate the difference in fare. The amount shown is the amount saved by booking the lower class of service or the additional amount necessary to book in the higher class of service. Activity: Fare Savings Comparison 1. Continuing with the same PNR, display the ticket record. 4* 2. Switch to the opposite window and compare the fare in Y class. <F8> Page /02

11 4P.Y 3. Ignore the PNR. I Pricing Error Responses If Worldspan is unable to price a PNR or cannot price using the ticketing entry (EZ), an error response is received. INFO followed by ERR and the error number displays the error response explanation. This explanation describes why the PNR was unable to price, what can be done to override the error response, and what PNR changes can be made for the PNR to price. Activity: Error Responses 1. Access INFO PRICEERR and review. INFO PRICE ERR Each error response explanation is set up with a specific paragraph structure. The source of the error is listed followed by a definition, conditions to check in the PNR for the source of the pricing error, and action needed to resolve the pricing problem. 2. Access INFO ERR114 and review the possible scenarios and solutions when Error 114 is produced and how to solve it. INFO ERR114 03/02 Page 9-11

12 Introduction to Worldspan Stored Fare Quote History A change to the stored fare quote information is placed in PNR history. The entry to display historical stored fare quote information is *H$. Activity: Stored Fare Quote History 1. Use the entry *H$ to display the historical stored fare quote in the same PNR. *H$ XQ - 4PQ is the history code to indicate changes in the stored fare quote. 2. Ignore the PNR. Power Pricing I Power Pricing is a method of obtaining low fare alternates for a booked itinerary. Worldspan determines the applicable fare for the booked itinerary and offers a rebook option for up to three alternate itineraries. Power Pricing is a value added tool that is available for a nominal fee. Activity: Power Pricing 1. Access HELP PP and review Power Pricing activation. HELP POWER HELP PP HELP 4PLIACT Page /02

13 2. Access HELP 4PLIOPT and review the basic core optional entries. HELP 4PLIOPT Adding key to the Power Pricing entry and optional entries ensures Worldspan checks last seat availability for AccessPlus airlines. 3. Switch to the opposite window. <F8> 4. Request availability the 12 th of next month from JFK to MIA at 3PM. A12MMMJFKMIA3P 5. Sell 1 Y seat on an American Airlines flight as a memo segment. 01YX@MK (X = LINE NUMBER) 6. Request a multi-airport Power Pricing entry through AccessPlus and review the low fare alternates. 4PLIM@ 7. Ignore the PNR I 03/02 Page 9-13

14 Introduction to Worldspan (a) (b) *Power Pricing* (c) LOWER FARE FOUND - TO REBOOK >4PLFB@( 1. #AA 1397 N 12FEB SA JFK MIA 250P 606P 757 S (d) BASE FARE TAX TOTAL USD (e) (f) >4PLIB1( ALTERNATE 1 >4PLI*F1( 1. $FF 41 K 12FEB SA JFK MIA 900A 1155A 747 BASE FARE TAX TOTAL USD >4PLIB2( ALTERNATE 2 >4PLI*F2( 1. #CO 579 Q 12FEB SA EWR TPA 705A 1005A 738 B )> 2. #CO 9526 Q 12FEB SA TPA MIA 1250P 200P DH7 CO 9526 GULFSTREAM/CO CONX BASE FARE TAX TOTAL USD >4PLIB3( ALTERNATE 3 >4PLI*F3( 1. #CO 569 Q 12FEB SA EWR TPA 245P 536P M80 S 2. #CO 9273 Q 12FEB SA TPA MIA 705P 810P BE1 CO 9273 GULFSTREAM/CO CONX BASE FARE TAX TOTAL USD Power Pricing Display Explanation Label Header Description a 4PLIM@ Original entry b *Power Pricing* Title of display c LOWER FARE FOUND - TO REBOOK >4PLFB@( d BASE FARE TAX TOTAL USD Booking message and original itinerary Base, tax, and total fare for all passengers Page /02

15 e >4PLIB1( ALTERNATE 1 Alternate itineraries and rebook option f >4PLI*F1( Prompt to access fare detail for each alternate itinerary Power Shopper Worldspan Power Shopper searches for low fare alternates without having to book an itinerary. Power Shopper is offered in a three-tier structure. The number of alternates received is based on a subscription of Tier 1, 2 or 3. To use Power Shopper, Worldspan Power Pricing must be activated. Power Shopper entries begin with $P followed by a city pair and/or options. Activity: Power Shopper 1. Access HELP PS, tab to HELP $POPT, and review basic entries. HELP PS HELP $P HELP $POPT 03/02 Page 9-15

16 Introduction to Worldspan Entry $PLAXMIA $P10MARATLLAX $P25JUNSINSEL1P $P7OCTATLSFO#/D0 $P18APRLAXNYC#D $P7OCTCLEHNL#P2 $P8NOVCHIDFW#/AUA-AA $P3JUNMSPBOS8A/R4JUL $PATLCHI8A/R2MAYLAX1P $P8AUGMEXCUN#/W7 Description Basic entry departure/arrival city Departure date Time Direct Access Non-stop flights Direct flights Number in party Preferred airline Return indicator Routing indicator Time Window A change symbol (@) can be added to the entry after the $P to request last seat availability via Direct Access. If a date is not included in the entry, Worldspan defaults to today as the departure date. If a departure time is not included in the entry, Worldspan assumes 9AM. If the date and time are not included in the entry, Worldspan assumes today as the travel date and local CRT time as departure time. Times can also be input in military time (e.g., 1300). 2. Request a Power Shopper display for the 10 th of next month from ATL to DFW at 8AM returning the 15 th of next month at 2PM. $P10MMMATLDFW8A/R15MMM2P Page /02

17 Example Screen Display (a) $P10JANATLDFW8A/R15JAN2P( (b) *Power Shopper* (c) (d) >4PLIB1( ALTERNATE 1 >4PLI*F1( 1. #CO 1589 T 10JAN MO ATL IAH 720A 834A 738 S 0 2. #CO 4205 T 10JAN MO IAH DAL 940A 1045A ERJ 0 CO 4205 CO EXPRESS 3. #CO 4031 T 15JAN SA DAL IAH 505P 610P ERJ 0 CO 4031 CO EXPRESS 4. #CO 1836 T 15JAN SA IAH ATL 650P 951P 733 S 0 (e) BASE FARE TAX TOTAL USD >4PLIB2( ALTERNATE 2 >4PLI*F2 Label Header Description A $P10JANATLDFW8A/ R15JAN2P Power Shopper entry used B *Power Shopper* Power Shopper header C 4PLIB1 Entry to book alternate 1 D 4PLI*F1 Entry to display the fare detail for alternate 1 E Base, tax, total for all passengers 3. Book alternate 1 and review the flights. 4PLIB1 4. Ignore the PNR. I Worldspan epricing 03/02 Page 9-17

18 Introduction to Worldspan Worldspan epricing is an advanced pricing technology for the current Power Shopper product. epricing is a multi-server based solution offering more itinerary choices for qualifed Power Shopper entries. Activity: epricing 1. Access HELP PP and review Power Pricing activation. 2. Activate epricing for Tier 1. INFO 4PLIACT 4PLI*ACTIVATE/POWER 4PLI*BILLOK/NAME 3. Access INFO EPG and review qualifying criteria and tier levels. INFO EPG 4. Access HELP EPOPTand pricing entries and options. INFO EPOPT Adding key to the epricing entry and optional entries ensures Worldspan checks last seat availability for AccessPlus airlines. 5. Switch to the opposite window. <F8> 6. Request epricing for 12th of next month from SLC to LAX for an adult (ADT) passenger type. 7. Move down to see additional alternates. $P12MMMSLC#PADT <MD> Page /02

19 Example $P12MMMSLC#PADT (a) >$P01MAYLAXSFO#PADT( (b) *POWER SHOPPER* (c) (d) >4PLIB1( ALTERNATE 1 >4PLI*F1( (e) 1. #AA 1920 K 01MAY WE LAX SFO 858A 1020A M80 (f) BASE FARE TAX TOTAL USD >4PLIB2( ALTERNATE 2 >4PLI*F2( 1. $AS 1852 H 01MAY WE LAX SFO 858A 1020A M80 0 AS 1852 AMERICAN AIRLINES BASE FARE TAX TOTAL USD (g) )> >4PLIB3( ALTERNATE 3 >4PLI*F3( epricing (Power Shopper) Display Explanation Label Header Description a $P01MAYLAXSFO#P ADT epricing entry used b *Power Shopper* Power Shopper header c >4PLIB1( ALTERNATE 1 Prompt to rebook and Alternate number d >4PLI*F1( Prompt to access fare detail for each alternate itinerary e 1. #AA 1920 K 01MAY WE LAX SFO 858A 1020A M80 f BASE FARE , TAX 18.62, TOTAL USD Flight detail infomation Base, tax, total for passenger type ADT. g )> Move down prompt to view additional alternates 03/02 Page 9-19

20 Introduction to Worldspan Power Flight Search Worldspan Power Flight Search is integrated with SecuRate Air working with all fares including Negotiated and Net. Power Flight searches interrogate up to 4 days of available flights and can return 10 complete trip options with automatic booking capability. Calendar based functionality is built in to guide the subscriber when assistance is required to determine applicable travel dates for the selected fare. Activity: Power Flight Search 1. Access HELP PFS and review entries and options. HELP PFS HELP PFSOPT Entry $P.1/L10MAR $P.1#3P $P.1@ $P.1#D $P.1#/XCSTL $P.1#/XC2 $P.1#/$ $P.1#/DO $P.1#5 $P.1#ALT10 $P.1/R4JUL $P.1/XATL $P.1#/*AGRNBR Description Departure date Departure time Direct Access Direct Flight Exclude Connect Point Exclude Double Connection Fare Breakdown by PTC Nonstop flights only Number in party Number of alternates Return indicator Connect point SecurRate agreement Page /02

21 If availability is not found for the requested date, but is found on one of the three subsequent dates searched, the system returns an alternate display indicating alternate dates found. If no availability is found for the requested date, or the forwarded dates, the system returns a fare calendar indicating other dates the fare is applicable. When the number in party option is used, the advisory line reflects the total for all passengers, including taxes and fees. Example One: 1. Select dates with outbound and return days on Saturday or Sunday. 2. Choose a fare rule to verify dates and times. 3. Search availability for flights. 4. Review the screen display. Example two: 4FATLSJU/LDDMMM/RDDMMM 4F.R#9 (#9=LINE NUMBER OF FARE) $P.# (#=LINE NUMBER OF FLIGHT) 1. Display fares with a departure date on a Sunday, and returning on a Thursday. 4FATLSJU/LDDMMM/RDDMMM 2. Search availability for flights. $P.# (#=LINE NUMBER OF FLIGHT) 3. Review Departure Calendar. The indicator (*asterisk) appears to the right of the date that the fare is applicable. 03/02 Page 9-21

22 Introduction to Worldspan $P.2/L(DDMMM/R(DDMMM DEPARTURE CALENDAR AUGUST 2001 SEPTEMBER 2001 OCTOBER 2001 S M T W T F S S M T W T F S S M T W T F S # # # *08*09* *04*05*06* *14*15*16* *11*12*13* *21*22*23* *18*19*20* *28*29*30* *25*26*27* APPLICABLE * NEW SEARCH >4F*( 4.Tab once to $P and input new departure date, tab once and input new return date fare is applicable, based on calendar displayed Custom Price $P.3/L(DDMMM/R(DDMMM ENTER Worldspan provides a means of discounting published fares when a customer is eligible for a discounted fare using a coupon or voucher. A dollar or percentage amount can be subtracted from or added to a published fare to produce the proper fare. The percentage amount is discounted from the base fare. The dollar amount is discounted from the base or total fare (determined by the airline). The system does not perform edits on the validity of discounts and ticket designators. Since a custom pricing entry deviates from the published fare, the TKTG FAX field reads MANUALLY PRICED. Page /02

23 Activity: Custom Price 1. Redisplay your PNR for Delta Airlines the 18 th of next month from TPA to JFK. 2. Change the PTC to ADT. 3. End and redisplay the PNR. Review the discount formats. *DLXXX/18MMMTPAJFK-NAME ER 4PFEX/-20/DLSPCL 4PFEX/-$100/COUPON 4PFEX/-$T50/COUPON Activity: Custom Price 1. Access HELP CUSTOM and review custom pricing entries. 2. Switch to the opposite window. HELP CUSTOM <F8> 3. Price the PNR for a 20% discount using DLSPCL as the ticket designator and review the pricing display. 4PFEX/-20/DLSPCL The entry prices the itinerary at an excursion fare, applies a 20% discount, and adds the specified ticket designator to the pricing display. 03/02 Page 9-23

24 Introduction to Worldspan 4. In the opposite window, price the PNR for a $100 discount from the base amount, using COUPON as the ticket designator. Compare both windows. <F8> 4PFEX/-$100/COUPON The entry prices the itinerary for an excursion fare, subtracts $100 from the base fare and applies the specified ticket designator. 5. In the opposite window, price the PNR for a $50 discount from the total amount, using COUPON as the ticket designator. <F8> 4PFEX/-$T50/COUPON The entry prices the itinerary for an excursion fare, subtracts $50 from the total fare, and applies the specified ticket designator. 6. Use input recall to display the pricing entries for the lower of the three fares. <F5> 7. Press <INSERT> and INS should display at the bottom of the screen. If it does not, press <INSERT> again. <INSERT> 8. Move your cursor after 4P and insert an asterisk (*). Select the lowest fare. (Each class may be different based on the fares for the airline.) 4P*FEX/-20/DLSPCL 4P*FEX/-$100/COUPON 4P*FEX/-$T50/COUPON 9. Press <END> and enter. Review the pricing response. <END> Page /02

25 10. Enter 4PQC to copy the fare quote to the face of the PNR. 4PQC Response OK COPY COMPLETE - END TRANSACTION TO STORE PRICE LOWER THAN EXISTING QUOTE 4PQC is used because the fare is customized. 4PQ is used when the fare is autopriceable. 11. Redisplay the PNR and review the stored fare quote. 12. End the PNR. *R ET 03/02 Page 9-25