Amadeus Ticket Changer Shopper for Online Travel Agents

Transcription

1 Amadeus Ticket Changer Shopper for Online Travel Agents Product Name Amadeus Ticket Changer Shopper Effective Date 30 September 2015 Main Benefits _ With this new self-servicing product, travellers can perform their own rebooking with the following benefits for the online travel agents: Save time and lower operational costs Provide better customer service and increase revenues Easy integration across all sales channels Handles all types of ticket, all fares and all changes Overview Amadeus Ticket Changer Shopper is a unique product: there are no similar competitive products on the market. It is the only self-servicing online rebooking solution currently available for online travel agents. ATC Shopper offers a self-servicing product for travelers to change their booking online easily and conveniently 24/7, providing a solution always guaranteed by Amadeus. Online travel agents can transfer the work associated with travel changes out to the customer. In such case, this self-servicing solution empowers the customer and consequently reduces the workload for travel agency call centers. Any online travel agent can use ATC Shopper, as long as the airline in the booking to be changed has filed the relevant fare rule data for voluntary changes (Category 31).

2 Main Benefits With this new self-servicing product, travelers can perform their own rebooking with the following benefits for the online travel agents: Save time and lower operational costs Reduce the workload with an automated process Save money by reducing the number of calls to call centers Eliminate the risk of errors, helping to secure revenue Automated reissues are covered by the Amadeus fare guarantee policy Boost agent productivity to focus on new business Provide better customer service and increase revenues Give customers faster, smoother, more transparent service Empower online travelers with a fast, easy-to-use tool Charge an optional service fee for ticket changes Take advantage of up-sell opportunities Easy integration across all sales channels Process a ticket reissue in seconds, in just three simple steps Available on a travel agent s website via Amadeus Web Services or Amadeus API Compliant with PC, tablet and mobile websites All tickets, all fares, all changes Handle all types of electronic ticket: domestic or international; interline tickets for partner airlines; reissued or revalidated tickets; and wholly unused or partially used tickets Change the date/time, cabin, routing or itinerary (entire itinerary or just one sector) Change and reissue tickets for any airline filing voluntary change fare rules Process all public, private and negotiated fares Illustration The online rebooking flow provided by ATC Shopper consists of three simple steps. The Eligibility check automatically verifies if a ticket is changeable, then the recommendations for the new itinerary are displayed from both the Master Pricer Calendar and/or Master Pricer Travelboard search and finally the ticket is reissued through the existing ATC Reissue process.

3 Online flow of ticket changes Eligibility check The traveler provides PNR record locator or e-ticket number and the eligibility check is performed.

4 Master Pricer Calendar option Panel of recommendations for a given flexibility of dates up to +/- 3 days (optional step) Master Pricer Travelboard option Panel providing up to 200 travel recommendations for a selected date

5 ATC Reissue The ticket is reissued and PNR updated by re-pricing the selected recommendation.