More mobility for the world. Ground Support From the ground up

Transcription

1 More mobility for the world Ground Support From the ground up

2 Content Lufthansa LEOS at a glance... 3 Engineering Competence... 4 Consulting Services... 6 GSE Trading... 8 Workshops and laboratory Transportation Services Aircraft Towing

3 Content Lufthansa LEOS at a glance... 3 Engineering competence... 4 Consulting services... 6 GSE trading... 8 Workshops and laboratory Transportation services Aircraft towing Lufthansa LEOS High road to ground support Lufthansa LEOS (short for Lufthansa Engineering and Operational Services GmbH) is the industry leader in all areas of aircraft ground support equipment (GSE). Founded in 1995 as the Lufthansa Group s leading system partner for GSE and workshops, LEOS has developed an unmatched base of knowledge and experience in technical towing services and in the engineering and maintenance of tools and equipment. Powered by experience Today, Lufthansa LEOS provides integrated ground support solutions for the MRO industry as well as for airlines, airports and ground handling companies all over the world. At our home base airports in Frankfurt/Main, Munich and Düsseldorf, our range of professional services covers virtually every aspect of aircraft ground support. What makes LEOS special As a subsidiary of Lufthansa Technik, the world s market leader in aircraft maintenance, repair and overhaul (MRO), we can look back on a long tradition of reliability, customer orientation, and quality, enriched with the spirit of German engineering. What makes LEOS special, though, is that we have always worked side by side with our customers, on the ground, right where their actual problems occur. That s where we develop ideas for better solutions and creative innovations in the interests of higher efficiency, a safer workplace and greater environmental friendliness. But it takes the systematic approach of a global player to turn bright ideas into long-term successes. That s why Lufthansa LEOS offers real added value in GSE support. Our GSE support promise We can design or source for our customers any moving or movable airport equipment that is not an aircraft. We specify, optimize, customize and maintain ground support equipment to meet your needs. We deliver the means and the knowledge to run it efficiently, safely, sustainably and according to regulations. Lufthansa LEOS is the leading system partner in the Lufthansa Group for ground support equipment and workshops. Lufthansa LEOS 3

4 Engineering Competence Shaping the tools for aircraft maintenance As an EASA Part-21-approved design organization, LEOS is authorized to develop and modify aircraft maintenance tools and ground support equipment a service we offer to the Lufthansa Group and other airlines, airports, and GSE organizations. We also design all kinds of facilities, from aircraft docking systems to complete maintenance bases, tailor-made to fit the customer s individual needs and specifications all the way to C-checks. LEOS stands for innovation In the dynamic world of the airline business, innovation is a never-ending story. Every new or modified aircraft type entails the need for special equipment. So after specification, we source the market for the required tools or machines, analyze them for efficiency, and modify them as necessary. Then we approve and commission them. And what we can t find, we invent. The architect of GSE This sounds much easier than it is. Tools and facilities are expensive; that s why our aim is to develop them to be multi-functional. A maintenance dock, for example, should ideally be adaptable to all aircraft types operated by an airline without compromising staff safety or risking damage to the plane. Other examples of our portfolio are special wrenches or lifting equipment for parts or aircraft mechanics. Certified to innovate Forty engineers in our design department work full time to manage the entire process, from tracking to documentation and development. Special teams take care of projects such as the GSE for a new mega-airport, including construction and strength calculation using the finite elements method (FEM). LEOS is a DIN ISO 9001:2008-certified organization and regularly undergoes recertification audits by SGS. Engineering capabilities: Design, development and optimization of tools with value-added approach Specification, sourcing, approving and commissioning of tools and equipment Initial provisioning studies for new aircraft types Every option from single-source solution to total provisioning Efficiency-analysis of existing tool inventories with recommendation for optimization Manufacturer-independent recommendations Compliance with regulatory requirements 4 Engineering Competence

5 The Flying Chair is a LEOS innovation, used to inspect and work on the outside of aircraft areas not normally accessible to the mechanics. Lufthansa LEOS Engineering supported the development of the innovative Cyclean engine washing technology. 5

6 6 Lufthansa LEOS is optimally prepared to provide wide-ranging consulting services around aircraft tooling and GSE.

7 Consulting Services Know-how on demand In today s world, the knowledge of how to do something can be worth more than the act itself. If, for example, your company operates a large number of catering trucks, we can help design a repair facility tailored to the needs of those trucks, and only those trucks which saves you money on things you don t need. And for additional savings, our design can be implemented by local contractors. Ground support that meets your priorities In some cases, the focus lies more on functionality than price. For example, composite materials are popular in today s aircraft construction due to their strength-to-weight ratio. But working with these composites requires a special oven that must be calibrated in a very complex process. You can do that yourself by trial and error. Or you can call us. Integrating GSE into your processes This makes even more sense when you consider that all aircraft maintenance procedures and GSE must be integrated seamlessly into your existing process landscape. Every single piece of equipment has to be certified, maintained and calibrated, and every procedure diligently monitored and documented so that you re always prepared for an inspection by the authorities. We at LEOS know better than anyone that a lapse or mistake can lead to a grounded aircraft and cost you dearly. That s why we recommend that you let us take care of this indispensable task of GSE integration. Lufthansa LEOS expertise and practical knowledge supports customer operations with innovative, efficient and economical equipment. Consulting capabilities: GSE fleet analysis and optimization GSE maintenance workshop evaluation, optimization and planning Aircraft docking systems ranging all the way to complete maintenance bases Hangar and tool store layout planning Ground markings for aircraft positioning, parking and towing Training in maintenance and use of equipment Consulting Services 7

8 GSE Trading The smart way to buy Lufthansa LEOS cooperation with a network of partners, suppliers and customers provides comprehensive know-how about the optimum equipment. Investments in GSE and maintenance equipment can make or break your business and that s a good argument for expert consulting up front. LEOS can help you in many different ways. First, we analyze your situation and identify the equipment you really need. Second, we provide you with an objective and unbiased sourcing recommendation. And finally, if requested we can manage the whole process in a one-stop service that covers all the necessary documentation, transportation, staff training and maintenance of the equipment. Thereafter, regular inspections during manufacturing by our experts ensure that your orders will be followed precisely. And we only supply tested and certified material that meets defined quality standards. Intelligent doesn t always mean new Sometimes, the most intelligent purchase isn t new equipment. As the GSE industry leader, we re familiar with most of the equipment in use at airports all over the world not least because we maintain it for our customers. Take a tow truck, for example. When LEOS performs regular overhaul, we strip the whole machine down to the last screw, test it meticulously, replace worn parts and reassemble it. Afterward, it s literally as good as new. Except that it costs less. 8 GSE Trading

9 Just the right tools Many ground support or maintenance companies and airlines around the globe trust LEOS to help them buy just the right tools, equipment and vehicles for their tasks, whether they need catering trucks, a flying chair for mechanics operating at great heights, or any other kind of new or used GSE. GSE trading capabilities: Focusing on customer requirements and/or assessment and consulting to provide the right product Objective and unbiased recommendations on products from all ground support equipment (GSE) manufacturers One-stop service including documentation, transportation, training and maintenance Lufthansa LEOS proprietary and certified tools for special tasks GSE Trading 9

10 Die Motive dieser Serie sind alle besser im Querformat! GSE maintenance and overhaul services are provided at the LEOS service centers in Frankfurt, Munich, Düsseldorf and by mobile maintenance teams.

11 Workshops and laboratory Places of excellence Germans have a reputation for outstanding technical expertise. Maybe that s why there s actually more pressure on us as a GSE partner than on anybody else. But that s good for LEOS customers: Since we ve learned to repair virtually anything, anywhere and anytime, quickly and effectively, our customers can be sure we ll reduce their downtime to an absolute minimum. Not just certified Our certified airside workshops in Frankfurt, Munich and Düsseldorf are all headed by master mechanics and qualified according to German industry standards, which we regularly exceed. Every day of the year, we can deliver the whole spectrum of GSE maintenance and overhaul services, including planning, performance, documentation and tracking. Anything but aircraft Lufthansa LEOS services, maintains, repairs, overhauls and calibrates anything, including pushback and towing tractors, de-icers, platforms, lifters, busses, trucks, cars, electrocars and all other ground support equipment. Also covered are aircraft maintenance tools, such as jacks, engine stands and whatever else could possibly need fixing or overhauling. If need be, we ll even fly to where the equipment is located, whether in Germany or elsewhere. Certified calibration services From the smallest item, such as an arc-protected torch, to huge engine stands, our 85 certified and experienced mechanics do any welding, fitting and bulging required. We can calibrate your torque and pressure measuring equipment in our proprietary laboratory. Lufthansa LEOS maintains traceability to the German national metrology institute (Physikalisch Technische Bundesanstalt, PTB) by means of calibration certificates issued by a laboratory accredited by the German calibration association (Deutscher Kalibrierdienst, DKD). Workshop capabilities: Certified airside workshops and stores Headed by master mechanics who are qualified according to German industry standards Broad spectrum of equipment and service contracts with manufacturers Availability: seven days a week Service, maintenance, repair, overhaul, and calibration of: push-back/towing tractors, deicers, platforms, lifters, busses, trucks, cars, electrocars, all other ground support equipment, and aircraft maintenance tools, such as jacks, engine stands, etc. Mobile field service within Germany and abroad Special services: Major overhauls of towbarless tractors Calibration of torque measuring equipment and pressure measuring equipment Complete solutions for managing entire vehicle fleets Gas & Drive including servicing, repairs and courtesy cars Various total-cost-of-ownership (TCO) models available Focus on your core business But it can be even easier: We ll develop a complete solution for your entire vehicle fleet. Our Gas & Drive product, for example, means that your only responsibility for your vehicles is to drive and refuel them we look after the rest. Workshops and laboratory 11

12 Crews from Lufthansa and other airlines have trusted LEOS s transportation services for years. Transportation Services We ll get you there Whenever you or your business associates, visitors, customers, crew or any other very important people need to be chauffeured, you have a trustworthy address, at least in Germany: Lufthansa LEOS. From our long experience serving Lufthansa passengers, executives and crew members, we can offer a seamless structure of chauffeur-driven limousines, minibuses and coaches to take you from the airport to your destination and back again, in comfort and style and with the utmost in reliability and German punctuality. LEOS knows the way Our chauffeurs and drivers know their way around every German airport. They have all the necessary clearances to move freely and they are hand-picked for their discretion and amiable manners. And their driving skills are honed and tested to exceed industry standards for that extra inch of safety and your peace of mind. The same applies to our courier services we transport both people and valuable goods with equal care. GPS-supported transport management Our greatest value to our customers, though, lies in our efficient planning of transport tasks. The core of our transport management is a state-of-the-art, GPS-supported IT system with trackers in all vehicles. This helps us ensure punctuality and transparency and supports the continuing refinement of the most efficient possible transportation system, based on the number of passengers, pick-up and drop-off locations and aircraft schedules. To the moon and back The yearly distance we cover during crew transport reaches more than a million kilometers. So when you re talking about driving your captains, pursers and cabin attendants to the moon and back, sustainable fuel efficiency becomes very attractive. Transportation capabilities: Chauffeur service The Lufthansa LEOS chauffeur service is available throughout Germany and can be carried out on demand using minibuses, coaches, or limousines, all complete with drivers. Crew transportation Airside and landside transportation Modern, comfortable crew coaches Driver qualification that exceeds industry standards (safety management) GPS-supported IT tools for planning and control Availability: 24/7 GPS-supported IT tools for planning and control ensure punctuality and service transparency. 12 Transportation Services

13 Crew transportation is carried out with modern and comfortable coaches. 13

14 Aircraft Towing We pull it off Towing capabilities: Aircraft towing and push-back for all aircraft types Maintenance towing Aircraft docking Aircraft weighing Industry leader in Towbarless: Single-man aircraft and maintenance towing Towbar: Single-man push-out without walk-out assistance GPS-supported IT tools for planning and control Role modelling safety management system in place Training and introduction to equipment operation, safety and driving procedures Engineering expertise to improve towing tractor fleet of Lufthansa LEOS and other customers (fleet management) We have a long history of towing we position aircraft reliably and safely, organize hangar and maneuver towing and execute all repositioning movements. In fact, we ve been in this business for so long that we re the industry leader we even co-develop towing vehicles! It was our idea, for example, to build a towbarless truck, in which a single operator controls the whole process without having to leave the driver cabin. We did the same thing for the towbar truck. Both developments save you time and money. Industry leader in single-man towing Lufthansa LEOS performs maintenance and maneuver towing without the need for a maintenance engineer in the aircraft cockpit. Our specially trained and qualified drivers can also carry out radio-controlled maintenance tows, eliminating the need for a mandatory maintenance tow follow-me. With LEOS, towing is faster and more cost-effective. Saving time and money in towing For single-operator tows at night, we illuminate the aircraft with strobe lights installed on our towbarless towing tractors instead of using the aircraft navigation lights. This saves operators valuable APU operating time and even increases visibility. We also perform single-man towbar push-backs without walkout assistance. Upon request, we can even offer special training for your own staff, comprising an introduction of several days to towbar and towbarless tractor driving as well as safety awareness training. Optimum planning and control We equip our single-operator tow tractors with GPS-supported IT tools for optimum planning, control, punctuality and transparency. Furthermore, we train our staff thoroughly and keep up standards with an advanced safety management system. Our engineers expertise is the source of continuous improvements to Lufthansa LEOS towing tractor fleet. Together with GSE industry partners, Lufthansa LEOS spearheaded the development of a TaxiBot demonstrator, a fully pilot-controlled tow vehicle designed to perform dispatch towing with all engines off. 14 Aircraft Towing

15 An engine is only as good as the service you give it Mobility goes up, costs go down Whenever passengers board an aircraft, they assume everything is technically perfect. But as an aircraft operator you know that success means more than just avoiding technical problems. Things have to run smoothly not just when repair costs are covered by manufacturers warranties, but far beyond. Extending maintenance intervals is the key; minimizing maintenance and repair costs for engines and engine parts is a competitive must. To achieve this you need a partner who thinks and acts the way you do. Lufthansa Technik has been doing just that for years and has received the prestigious Manufacturing Excellence Award for outstanding customer service as a result. Take-off: 1955 Lufthansa Technik has been servicing the engines of the Lufthansa fleet for over 50 years. Thanks to more than 25 million flight hours of experience, we have developed a level of competency that continues to convince Lufthansa and has since been recognized by other leading carriers. Today more than 150 customers worldwide rely on us as engine service provider, accounting for more than 60 percent of our total capacity. We service major global airlines with large fleets and a wide range of engine types as well as start-up airlines with small fleets and a limited number of engine types. They all look at us as a reliable, longterm partner. Every ten seconds an aircraft serviced by Lufthansa Technik takes off or lands someplace in the world. Your aircraft could soon be among them. We understand your business Thanks to our history we have a special perspective. Through our long partnership with Lufthansa we have developed a keen awareness for cost reduction and efficiency. Our close contact with everyday flight operations combined with our own maintenance services and facilities has helped us gain an understanding of airline needs that is not possible for many other MRO providers. This gives us a competitive advantage that we put to best use. We don t just meet expectations we surpass them. We continually question standard solutions to improve them and ultimately replace them with new concepts and processes. One example: our Airline Support Teams (AST ). Our team of AST flying doctors can respond quickly to emergency calls from any place in the world. Tabheadline Content Lufthansa LEOS is operating a broad range of towing equipment, serving aircraft types from regional jets up to the A380. This makes the ground support specialist in the Lufthansa Group one of the leading users of GSE equipment. 1 1

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17 Don t hesitate to call us. Lufthansa LEOS is the competent partner and ground support solutions provider for the MRO industry, airlines, airports or ground handling companies. Lufthansa LEOS company profile A world of ground support Many years of experience in the airline industry make Lufthansa LEOS the expert for ground support equipment (GSE) and aircraft maintenance tools. Lufthansa Engineering and Operational Services GmbH is a 100-percent subsidiary of Lufthansa Technik AG and is headquartered at the international hub in Frankfurt (FRA) with local branches in Munich (MUC) and Düsseldorf (DUS). The company provides engineering services for tools and ground support equipment, maintenance and overhaul services for GSE in its own service centers and offers a marketplace for new and used GSE. LEOS calibrates torque measuring equipment and pressure measuring equipment. Lufthansa LEOS also provides chauffeur and courier-services as well as apron services. LEOS is a DIN ISO 9001:2008-certified organization and an approved design organization for ground support equipment (EASA Part-21), allowing it to develop and modify tools and equipment for aircraft maintenance. DUS FRA MUC SVO, DME YVR SEA HAM AMS LHR DUS BER BRU FRA CDG MUC KUF SFO LAX DEN DFW ORD DTW IAD CLT BOS EWR, JFK PHL BCN MXP MLA IST GYD ALA ICN NRT CAI KWI MIA BAH RUH SHJ AUH DXB JED HKG BKK ACC LOS ABV ADD SIN Your central contact to Lufthansa LEOS: Lufthansa Engineering and Operational Services GmbH Lufthansa Basis FRA UN Frankfurt/Main, Germany Phone Line Maintenance Station Fax lufthansa.leos@dlh.de EZE GRU For more information:

18 Copyright 2011 Lufthansa LEOS. All rights reserved. Disclaimer in respect of statements and information. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa LEOS but is for information purposes only. Accordingly, Lufthansa LEOS neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication. 10/11 10/ BD AW Lufthansa Engineering and Operational Services GmbH Marketing & Sales Lufthansa Basis FRA UN Frankfurt/Main Germany Please scan for more information Phone Fax sales@lufthansa-leos.com