More mobility for the world. Base Maintenance Services. Total Base Maintenance Support TBS The smart answer to base checks NEW

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1 Total Support Services Product More mobility for the world Base Maintenance Services NEW Total Base Maintenance Support TBS The smart answer to base checks TBS

2 A difficult choice... If you re looking for a provider for base maintenance for one of your aircraft, today s MRO landscape offers a lot of choice. What used to be the royal discipline in aircraft base maintenance just a few decades ago is now part of the standard offer of MRO providers all over the world. Lots of them can perform base maintenance, and their sales texts, such as We are a part 145-approved maintenance, repair and overhaul organization strategically based in, and perform maintenance up to and including D-checks for, don t provide much help in the decision-making process. If the only thing at stake is the base maintenance of single aircraft at individual locations, there are lots of players in the same league. Vital questions for fleet base maintenance When you re choosing the right provider for base maintenance for your fleet, you need an answer to some critical questions: How can I get my fleet through a base maintenance program precisely tuned to my flight plan in x years? And since I don t know yet what my flight plan will look like next year, how can I ensure the necessary flexibility? What kind of price development do I need to factor in, and will the MRO provider I choose really keep his promises? And last, but not least: Where am I supposed to find the time to solicit all those bids and negotiate the contracts? We ve got a clear answer to all these questions.

3 The value of TBS This sample calculation below convincingly illustrates the advantages of Lufthansa Technik s Total Base Maintenance Support (TBS ) compared with the expense of a base maintenance program that an operator manages for its aircraft. The example assumes a base maintenance program with ten aircraft needing a total of 30 checks over a term of five years....just got easier Of course we offer both single base maintenance for one aircraft or the performance of a base maintenance program at a single site of our network; our facilities all over the world are well known for being outstanding. But what you ll definitely only find at Lufthansa Technik is a product that bundles all the tasks and challenges of base maintenance into a transparent and cost-effective solution a real package deal for your fleet supported by guarantees. And the return address on the front says Total Base Maintenance Support (TBS ) by Lufthansa Technik. Total Base Maintenance Support TBS With TBS we haven t really reinvented the principle of base maintenance you wouldn t believe us if we made that claim. But with the most comprehensive slot guarantees and a pricing commitment completely attuned to your particular situation, we ve made it a lot more functional and valuable for you. With TBS you can choose from a whole host of maintenance sites and pricing options, providing you with a truly integrated and total care base maintenance solution. Total Base Maintenance Support is the latest in Lufthansa Technik s airline-proven product range of Total Support Services. But it s not a one-size-fits-all product; instead, we ll share our decades of experience in base maintenance to help you to decide exactly what you want included in your package, and how much of it. Let s have a closer look at the following pages. Total Base Maintenance Support B One request for proposal B One attachment negotiation B One contract signature B One single point of contact in one standardized base maintenance network R Standardized/Lean procedures R Highly increased flexibility Individual check sourcing E Up to 30 requests for proposal E Up to 30 contract negotiations E Up to 30 contract signatures E Different contacts E Different processes E Different documents E Different invoices S High administrative workload S Adaptation to various standards required

4 With TBS, we take care of all aspects of your base maintenance needs while you have full transparency and control of our individual and flexible support. One-stop base maintenance Total Base Maintenance Support is a one-stop product, reducing the administrative effort normally associated with individually sourced base maintenance programs. All services are orchestrated from a single point and attuned to the customer s flight operations. Lufthansa Technik puts airline-proven solutions from across the Lufthansa Technik Group s network to work to solve any technical problems your aircraft may have. And thanks to service guarantees and transparent performance measurements, the operator retains control and the ability to monitor its fleet s base maintenance program at all times. Integrated material logistics support To us, it s self-evident that state-of-the art logistics and component support that is airline-proven and can handle every request, routine and non-routine, no matter how delicate, should be part of a commitment to Total Support. For Lufthansa Technik customer fleets that already rely on Total Component Support (TCS ), it s easy to apply this modular logistics support concept to a TBS package and thus gain a means of effectively managing materials support for aircraft checks. This combination can be the key to a successful base maintenance program that is both cost-effective and efficient over the long term. Layover component support TBS customers who don t currently have a Lufthansa Technik Total Component Support contract may find Lufthansa Technik s Management of Component Overhaul and Repair (MORE) product a valuable addition to their base maintenance contracts. MORE is an airline-proven component support package specifically developed to support aircraft layovers. Irrespective of where the layover takes place, the integration of MORE into the Total Base Maintenance Support process guarantees the availability of components within the layover, and helps to minimize risks associated with aircraft base maintenance programs.

5 Shannon Shannon Hamburg Berlin Frankfurt Frankfurt Malta Budapest Budapest Sofia Sofia Beijing Malta Manila Our worldwide base maintenance network. There s always a place for you We have seven base maintenance sites in Europe alone, where we keep more than 20 lines open for our customers. That enables us to guarantee that we ll carry out the most complex base maintenance program in the window of time you ve planned. And we can offer this certainty for every current aircraft type, from the popular narrowbody aircraft families all the way to the A380. A worldwide network The international network of Lufthansa Technik for the base maintenance of narrowbody and widebody aircraft operates nine sites altogether in Europe and Asia. Within the network, Lufthansa Technik offers a wide range of services from light checks and modifications to the complete overhaul of a commercial aircraft. Our doors are open: at Lufthansa Technik, there s definitely a place reserved for you. Let us know your fleet s requirements, and we will have the right slots for you. Lufthansa Technik Base Maintenance capabilities Airbus A300/310 Airbus A320 Fa. Airbus A330/340 Airbus A CL 737NG MD-11 MD-80 Beijing Berlin Budapest Frankfurt Hamburg Malta Manila Shannon Sofia Full Base Maintenance capability Selected Base Maintenance capability

6 Flexible pricing models Customer advantages B Guaranteed slot availability B Significantly reduced administrative effort B Extended warranty commitment B Predictable costs B Flat rate pricing B Benefit sharing B High fleet reliability In addition to guaranteed slot availability and optional integrated material logistics support, operators who choose Total Base Maintenance Support profit from individual and above all predictable pricing. What you ll discover as a truly unique added value of TBS is the flexible pricing model that enables flat rate billing as an alternative to a classic fixed price per check type and aircraft family. You can choose between billing per flight hour or per month. Thus, with flat rate pricing you gain a sustainable cash flow optimization for your technical operations and ensure the financial maneuverability you need to secure your position amid the competition. Predictable costs for your fleet program This comparison illustrates the advantages of an improved cashflow achieved through flat rate pricing. Flat rate pricing Billing per flight hours or per month per subfleet a/c Fixed price Flat rate Time and material charges Classic pricing Fixed price per check type and a/c family Airline Income 100 Airline Income TBS significantly reduces the administrative effort for the operator and provides guaranteed slots, pricing economy and a single point of contact Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 50 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

7 With a TBS contract, customers have a single point of contact for their whole base maintenance program. The Power of TBS We know from many decades of experience that a one-size-fits-all support package is a non-starter. Because we support fleets of every size and mix, we see every day that it does make a difference whether you fly just a few aircraft or own a sizeable airline. Thus, Lufthansa Technik truly understands the diversity of its customers operating conditions and corresponding needs. We ve been developing Total Support Service packages tailored to our customers needs since the mid-1990s so we can genuinely claim to have invented the T products. Over the years, these allaround carefree packages, with TBS as the latest development, have become the gold standard for cost-effective, top-quality service portfolios for customers around the globe. Base Maintenance by Lufthansa Technik The base maintenance products offered by Lufthansa Technik provide airlines with an optimal choice of product depth, ranging from single base maintenance events to a TBS one-stop fleet solution. Many operators around the globe benefit from the power of Lufthansa Technik s integrated Total Support, with TBS setting the standard for base maintenance solutions. Base Maintenance product levels Total Base Maintenance Support TBS with optional elements Flat rate pricing Integrated material logistic support Base maintenance scheduling support These optional elements of TBS offer maximum benefit in re lieving operators of administrative work, optimizing their cash flow, and simplifying the management of their check-associated logistics. Total Base Maintenance Support TBS Benefit-sharing and planning security Capacity and pricing commitment Extended warranty Single Base Maintenance by Lufthansa Technik Classic Pricing High quality Competitive turnaround time (TAT) TBS perfects the range of services offered by Lufthansa Technik in a single base maintenance event. Put simply, it s base maintenance without limits. When an aircraft is due for an overhaul, a single base maintenance event handled at one of Lufthansa Technik s many base maintenance facilities is the first choice when it comes to maximum quality with minimum layover times.

8 Copyright 2011 Lufthansa Technik. All rights reserved. Disclaimer in respect of statements and information. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication. 04/11 04/ AW Lufthansa Technik AG Marketing & Sales Weg beim Jäger Hamburg Germany Phone Fax