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1 Fast We your Compe

2 bsite is titive Edge!

3 Products & Features ARGOS A wried/wireless APM solution that supports mobile website performance/failure management not only for PC websites but also for smart devices, from the perspective of actual users. Performance and failure management for all types of mobile apps, including native apps, ensures full accommodation of mobile environment. End-to-end mobile web/app performance measurement and management Measuring performance from user perspective, using actual smartphones and mobile networks (3G, LTE, Wi-Fi) 24x7 real-time failure management using dashboards and failure alarms and SMS alerts Analytics for service enhancement, including failure area analysis For more information Ç Web/app service to be managed Real Brower KT ARGOS PC Probe SKB subscriber network LG U+ 1 Public Apps ARGOS M-Probe Mobile subscriber network Site administrator ARGOS Server

4 Fast Website is your Competitive Edge! Impact of 1Sec Most important factor for a successful website is fast response time. Internet users will not make an order and leave your website if it does not load within 3 seconds. Poor performance of an on-line business website directly impact business gures, brand image and customer satisfaction. According to the surveys, about 50% of internet users expect a website loading time less than 2 seconds and will give it up if it s loading time is over 3 seconds. Moreover, almost 80% of the internet users who had a poor performance experience of a website will not visit again. Aberdeen Group study shows that a 1 second delay in page loading time equals 11% less page views, a 16% decrease in customer satisfaction, and 7% loss in conversions. *Source : Aberdeen Group End User's Perspective Today s web service delivery chain is very long and complex. The increasing portion of third-party contents, leveraging various new technologies supporting internet Eco systems, as well as widespread CDN and cloud services render the web services environment increasingly complex. For this reason, as monitoring the entire web service delivery chain is impossible via traditional tools running inside the web infrastructure and this is why monitoring from end user s perspective is required. ARGOS detects and resolves problems across the entire service delivery chain from end user s perspective(via mobile and ISP last-mile networks, user s devices, browsers, applications).

5 ARGOS System Configuration ARGOS Key Features Ç Waterfall Chart Deep inspection into browser action to load contents and application and complete a webpage by each component Ç Dashboard Real-time monitoring and reporting of service availability and response time 24 by 7 Ç Trend and Spectrum Analysis Various trend and spectrum analysis functions to support root cause analysis of problems Ç Mobile Monitoring Monitor the performance of mobile web, native and hybrid mobile applications Ç Cloud Ready Monitoring performance of 3rd party Cloud, Contents and CDN services Ç Scenario Monitoring Measurement of actual user scenario such as [Login - Add Cart - Order] Ç Reporting Various predefined reporting forms, raw performance result data export in preferred format Ç Automatic Service Map Automatic generation of website logical structure including 3rd party service components Ç Screen Snapshot User browser or application screen capture, recording of page loading view and playback Ç Agentless Monitoring No configuration change or agent software installation required in service infrastructure both server and network side

6 Dashboard

7 Mobile Monitoring With the dramatic expansion of mobile contents and application services, mobile application service providers have to optimize their apps and provide a quality end-user experience on mobile device. Today, most of consumers shop online using smartphones or tablets. ARGOS enables you to monitor customer visits to your mobile applications to ensure optimal performance at every touch point. ARGOS can measure the performance of mobile web, and native application with real Apple ios and Android smart devices. ARGOS is the only mobile performance management solution that measure the performance of mobile app between a pair of devices. How to Use ARGOS Package solution SaaS (Software as a Service) service Consulting service Software as a Service ARGOS is used for Performance and problem management of the entire web service delivery chain Performance and problem management of mobile web and application services Real end user s quality of experience management Diagnoses of website s performance problem and fast problem resolution Comparative analysis for benchmarking on competitor s websites Performance analysis and management of the internal web services for business Diagnoses of performance and problems of 3rd party services as CDN and cloud services Quality (performance) test and verification of website development project SLA measurement and management of outsourced website

8 Pair Measurement of Messenger App.(Kakao Talk)

9 Automatic Service Map

10 Expected Benefit Protection of company s revenue and profit thru improved web service reliability Quick problem isolation and resolution minimize web service downtime Enhanced web site performance and availability improve customer satisfaction Minimize web service performance problem fix cost (e.g. SW and contents _x rather than hardware investment) Optimize 3rd party service cost of CDN and cloud services Enables perfectly responding to mobile service management requirement from the rapid conversion to mobile service Enables continuously maintaining competitive advantage in web site performance through benchmark monitoring on competitors web site FAQ Do you provide performance management service for cloud-based web service, too? Unlike existing method of measuring the web service inside the infrastructure, ARGOS monitors the entire web service delivery chain from end-user side and is capable of providing performance and fault management service not only for cloud-based web service but also for CDN service and third-party contents used for it. How do you go about monitoring intranet web service that cannot be accessed from the outside? Monitoring of intranet websites can be carried out by deploying probes (PC, smartphone) for monitoring the actual intranet used by employees. Depending on the deployment of probes, performance analysis can be conducted for headquarters and branches, and even sections and branch regions. How do you go about mobile app monitoring? ARGOS perfectly supports monitoring not only mobile web but also non-http based native app. It monitors not only mobile app s operation time and actual response time for user per each step of scenario but also various resources used in the user s device such as CPU, memory and packet traffic. We currently use WAS monitoring tool such as Jennifer. Do we need ARGOS additionally? WAS monitoring tool can manage only the transactions that goes through the WAS server. Since sectioned not covered by WAS such as front-end web server, external CDN service and 3rd party content take significant part in actual web service, it is necessary to manage the entire process in parallel together with ARGOS to monitor entire web service delivery chain. How do you go about comparative monitoring on competitive web services? Since ARGOS does not require network tapping or agent installation on service infrastructure, it is capable of doing comparative monitoring and analysis on competitive web services on internet. It enables customers to stay competitive in online business continuously through this comparative analysis on competitors.

11 Reference Customers 1 Portal&Game 2 E-Commerce 3 Public 4 Enterprise 5 &Education Newspaper 6 Finance

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