POWER. Your Partners in Availability POWER

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1 Your Partners in Availability The Service Arm for All Liebert Products We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry. Service integrated with design engineers to maintain a closed loop feedback environment, constantly building a kowledge base to resolve issues faster. We Are The Experts Speed POWER Over 450 power customer engineers (CE) in the United States alone twice that of next largest manufacturer. Each CE has 450 hours of hands-on experience before ever working on your critical infrastructure. Minimum of 20 hours of training/continuing education each year per CE. Lowest error rate in the industry - on average we can perform 5,000 service events without an error. Our Power Technical Support group has an average of 17 years of experience supporting Liebert equipment. Onsite response time of less than 2 hours anywhere in the US. POWER INCREASE IN SYSTEM AVAILABILITY As your service level increases, your AVAILABILITY increases. Parts 100,000 calls per year with an average resolution in under 3 minutes. Expedited battery parts delivery supported by multiple stocking locations for fast delivery. $10 million in parts inventory distributed throughout the US for assured availability. Nearly 100% of emergency parts orders are delivered in less than 24 hours. ANNUAL PREVENTIVE MAINTENANCE VISITS The only way to ensure a high availability is through a comprehensive preventive maintenance program performed by factory trained technicians. Factory specified parts means maximum performance and safety standards compliance (UL and CSA) Fresh battery inventory with newest date codes.

2 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR POWER Why Is Better Prepared To Maintain Your Data Center s Power Systems is the largest service organization of any OEM that manufactures power equipment for data center infrastructure support. With our technical support and design engineering resources, our field service organization is fully backed to provide you with the best and most current service for your equipment. Power Service, You Can Rely on Us: We are the Experts Because we are the OEM, we are the experts on Liebert equipment. We have the engineering specifications, access to updates and changes, knowledge of current issues and how to fix them correctly. With the most comprehensive and rigorous training and job progression process in the industry our Customer Engineers are the data center services experts. We Have the Best Tools We invest in the most advanced tooling and instrumentation available. Each CE has over $10,000 in gear with him at all times, so any issue can be resolved as quickly as possible. We Have the Parts To make sure we get the right part to the right place at the right time we have the industry s most sophisticated parts logistics system. This means, no matter where you are in the US we have a parts warehouse close, to serve you. Your Partner in Safety and Support Emerson Network Power maintains and follows all safety and compliance regulations necessary to keep CE s from harm, and protect our customers from liability. Account Management for Peace of Mind Customer Relationship Management (CRM) - A customer advocate and proactive partner to coordinate and manage all your service needs. Customer Services Network Online tool with equipment service history, customer training, service reports and factory notices. Comprehensive service knowledge at your fingertips. EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

3 We Are Always Here To Help You Account Management Services From proactive, customer advocates who manage enterprise-wide services, to tools available for your use online, Emerson Network Power, has all of the tools and support you need for your growing and dynamic business needs. Customer Relationship Management customers see a dashboard of unique information when they log in to Customer Services Network based on their datacenter. ACCOUNT MANAGEMENT Customer Relationship Management (CRM) Single point of contact for all scheduling, issue management and enterprise-wide reporting. Coordinator of all service activities and site implementation planning. Facilitator of client quarterly business review sessions. Customer Resolution Center (CRC) When calling 800-Liebert you will always be connected with a live person, you will never reach an answering service or voic . With the largest customer support team in the industry we achieve an average call resolution time of under 3 minutes. The CRC is a state of the art call center equipped with technology indicating weather patterns and natural disasters that could affect customer data centers. Customer Services Network (CSNet) Track the maintenance status and view the report on every piece of power and cooling equipment under contract or warranty. Get customized online tools for direct access to vital information about your data center including warranty expiration notification. CSNet is always available through an Internet connection 24 x 7. Easy access to user training videos that take you through your equipment step-by-step. CSNet can streamline your facility management processes for a single datacenter or a global information network. ACCOUNT MANAGEMENT

4 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR ACCOUNT MANAGEMENT A Partner to Help Manage Your Datacenter Through a proactive advocate, a phone call or your online account; all the tools you need to manage your data center are ready for you. Account Management, You Can Rely On Us: Single Contact Let your Customer Relationship Manager (CRM) be your proactive customer advocate to help you navigate through all of your enterprise wide services. Unparalleled Customer Service Customers with CRM services get custom programs that meet their ever changing needs. Even your Customer Services Network (CSNet) interface is tailored to your unique needs. Always Available Never deal with an answering machine or voic when utilizing the Customer Resolution Center (CRC); it s always available, so your datacenter is always available. Quick Response With a guaranteed response time of four hours or less, our average on site response time in 2009 was 1.67 hours. With over 650 field engineers and technicians we re available nationwide, because that s where you are. Accuracy Due to Expertise We complete over 90% of emergency service calls within 24 hours. We make things happen when you need them to, and we fix it correctly. Global infrastructure The Emerson Network Power organizational family provides you with an infrastructure and support that only we can provide. Whether it s in finding best practices for your unique needs or calling on one of our other sister companies for support, your solution is within a single source. EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

5 Know What s Going On In Your Data Center Professional Assessment Services A professional assessment can help you identify gaps in power and cooling infrastructure, reduce operating costs, improve IT system availability and plan for additional IT capacity. A full range of professional assessments have been designed to encourage informed decisions that enhance the performance of your data center. PROFESSIONAL ASSESSMENTS Availability, Performance and Cost Control Cooling Assessments enhance IT system availability by eliminating hot spots and providing vital recommendations for data center expansion and optimization planning. Electrical Assessments ensure optimum electrical infrastructure performance, identify gaps in preventive maintenance needs, determine existing equipment condition and performance, and recommending improvements to enhance availability. Data Center Efficiency Assessments identify opportunities to significantly reduce data center energy costs without compromising availability. Safety & Compliance Short Circuit & Coordination Studies ensure proper performance of circuit protection systems, avoiding damage to critical systems and protecting your data center from nuisance trips. Arc Flash Studies and Training help you identify and mitigate potential electrical hazards, protect your employees and contractors, and maintain compliance with safety regulations. One-Line Diagram updates help you maintain compliance with safety regulations and provide accurate technical documentation for safe and errorfree maintenance of your data center infrastructure. PROFESSIONAL ASSESSMENTS Optimize your use of data center space, power and cooling capacity.

6 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR PROFESSIONAL ASSESSMENTS Get Personalized Professional Assessments Emerson Network Power s comprehensive portfolio of testing and assessment services ensure data center performance, cost effectiveness, safety and compliance without compromising availability. Tailor-made professional assessment programs deliver clear recommendations with detailed analysis to validate improvements and investments necessary to get the most out of your data center. Professional Assessments Service, You Can Rely On Us: Expertise With industry leading expertise in assessment techniques, we have the experience and state-of-the-art tools to deliver superior analysis of data center performance and improvement opportunities. Comprehensive Reports Reports are complete with site survey data and clear, detailed recommendations for improved data center performance, availability, efficiency, safety and compliance. Customer Focus All Professional Testing and Assessment offerings can be tailor-made to meet customers needs. Return On Investment Data and recommendations from Professional Testing and Assessment reports are designed to provide the data center manager with quantifiable justification for any recommended improvements needed to enhance data center performance, efficiency, safety and compliance. EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

7 Protect Your Business Your trusted advisor to be your eyes and ears Liebert Remote Monitoring Services Liebert is your total monitoring solution. A proven and reliable means to know the health and status of your critical equipment. From simple alarm notification and custom escalation plans to proactive diagnostics. remote monitoring captures critical system data and turns it into action LIEBERT PERFORMANCE MONITORING Identify failures faster With our advanced communications system, we monitor a real-time connection between your critical equipment and our Monitoring system. Your connection is secure and guaranteed. We monitor all critical equipment in your data center from critical power, cooling, generator, ATS and sensor monitoring. Liebert or non-liebert, we monitor it all. Comprehensive monitoring reports help you understand your critical systems to take proactive steps to ensure your system availability. Root cause analysis Trending data and remote diagnostics allow Liebert Services to help you find the cause of a problem. Our technical support staff is always there to help. We know when there is a problem or when one is developing in your critical system MONITORING Escalation Strategy With our premium remote monitoring and remote services, we offer service escalation to notify or dispatch your customer engineer of any system anomaly that requires action. An escalation plan is a critical to your overall business continuity plan. Remote Monitoring Service includes a custom escalation plan to notify key decision makers in your company. Have the security of knowing that the experts are watching over your business critical systems even when you can t.

8 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR MONITORING Easy Integration Expert Analysis Scalable Connectivity With our secure communications appliance, we can monitor hundreds of units connected over IP; it doesn t matter if it is in one location or multiple locations. Continuous connectivity keeps you in touch with the largest service organization in the world. Liebert Services, your trusted advisor. Liebert Remote Monitoring Service: Secure WAN Communications From monitoring individual systems to an entire site, Liebert services has a secure, scalable connectivity solution for your entire business. Easy Installation The remote monitoring package is coordinated by Liebert experts, providing an easy to order, installed solution that is inclusive of any necessary communication device. We monitor all critical equipment One source for all critical infrastructure monitoring and service escalation. With 24x7 technical support & field service you know you are supported by Liebert trained experts. Notification and Customized Service Escalation Liebert Services will work with you to create a comprehensive plan to notify the decision makers within your organization or escalate to your Liebert Customer Engineer for problem resolution. Comprehensive Reports Monthly alarm summary and health reports keep you informed of mission critical infrastructure, operation and recommended action plan. In addition, Liebert stores historic reports for easy retrieval and review online via our Customer Services Network. Target Devices Temperature Humidity Leak Detection Fire Suppression ATS CONTINUOUS COM CHECK Battery Monitor GENERATOR LIEBERT NTEGRITY GATEWAY UPS FIREWALL ENCRYPTED (SSL) INTERNET ENCRYPTED (SSL) FIREWALL ALARMS DIAGNOSTICS PROACTIVE MAINTENANCE CONTINUOUS COM CHECK USER ID/ PASSWORD ACCESS TO TARGET DEVISES UNENCRYPTED TRAFFIC - CLEAR TEXT ENCRYPTED TRAFFIC - TCP 443 EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

9 Precision Cooling Systems Are More Critical Than Ever Don t risk giving your highly technical system performance to just anyone You need a professional services team that specializes in keeping your data center up and running. Precision cooling systems are designed specifically to meet the needs of data center heat loads which are increasing and changing all the time. Precision cooling systems have very different maintenance and optimization requirements than standard comfort cooling equipment. Dynamics and Changing Needs: COOLING The Need For Availability Critical IT systems require continuous precision cooling and a comprehensive service strategy. More Sophisticated Cooling Technologies Digital scroll compressors, high density in the row cooling, and variable speed drives are just some of the changing technologies that you need an expert to service. Distributed Cooling Applying specialized strategies such as smart aisle containment, in-rack or in-row cooling might be the most efficient solution to help your system adapt to the dynamic data center. Energy Efficiency Service is part of a long-term cost saving plan that can substantially decrease energy consumption, which is critical to overall cost control. Expert Solutions and Support: Regular Maintenance Plans When you adhere to a long term service plan that includes preventive maintenance optimization of the precision cooling system is the result. System Expertise and Understanding Apply the latest technology with the engineering depth and understanding of the systems and how they operate / integrate into your overall facility. Factory-trained service technicians are the best qualified to set-up, maintain and optimize these systems and controls. Make Things Simple Trust and enlist a service partner that can take a holistic approach to your overall critical infrastructure services needs. COOLING Maximizing the performance and efficiency of your precision cooling system requires that it be properly maintained by factory-trained and certified technicians.

10 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR COOLING Longest Standing Support Infrastructure in the Business Liebert has been manufacturing and servicing precision cooling systems since Liebert specializes in applying refrigeration technology in new and unusual situations. For 60+ years, our commitment has never changed. Precision Cooling, You Can Rely On Us: is your only choice for factory direct services on your Liebert Precision Cooling products, including new equipment start-ups, preventive maintenance, emergency service, legacy control upgrades, energy efficiency upgrades and site assessments. National Footprint OEM factory technicians with centralized technical support and 150+ additional factory trained partners. Each technician is required to attend and pass annual factory technical training and safety classes We are the Experts Because we are the OEM, we are the experts on Liebert equipment. We have the engineering specifications, access to updates and changes, knowledge of current issues and how to fix them correctly. System and Site Level Remote Monitoring We have the capability with new advanced controls, that enhance the typical alarm monitoring. We Have The Parts To make sure we get the right part to the right place at the right time we have the industry s most sophisticated parts logistics system. This means, no matter where you are in the US we have a parts warehouse close to serve you. Multi-Vendor Management Experts that can add additional value with proactive, customer advocates to manage your account can help you reduce overall costs. EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

11 Precision Cooling Systems Are More Critical Than Ever That s why you need a professional services team that specializes in keeping your data center up and running. Precision cooling systems are designed specifically to meet the needs of data center heat loads which are increasing and changing all the time. Precision cooling systems have very different maintenance and optimization requirements than standard comfort cooling equipment. Don t risk your highly technical system performance to just anyone!! Dynamics and Changing Needs: COOLING The Need For Availability The critical nature of today s IT systems requires continuous precision cooling systems and a comprehensive service strategy More Sophisticated Technologies Digital scroll compressors, high density in the row cooling, and variable speed drives are just some of the equipment than can be found in today s robust data centers. Advanced controls need to be configuring and networked properly. Distributed Cooling IT systems change all the time so shouldn t your cooling systems change / adapt too? Precision cooling equipment can often-times be found in the racks, along-side the servers. Energy Efficiency Service is part of a long-term cost saving plan that can substantially decrease energy consumption. Providing and proving the savings is critical to overall cost control. Expert Solutions and Support: Regular Maintenance Plans It is important to develop and adhere to a long term service plan that includes preventive maintenance and optimization of the precision cooling system. System Expertise and Understanding has the ability to apply the latest technology with the required engineering depth and understanding of the systems and how they operate / integrate into your overall facility. Factory-trained service technicians are the best qualified to set-up, maintain and optimize these systems and controls. Make Things Simple Trust and enlist a service partner that can take a holistic approach to your overall critical infrastructure services needs. COOLING

12 THE LIEBERT SERVICES CRITICAL DIFFERENCE FOR COOLING Longest Standing Support Infrastructure in the Business Liebert has been manufacturing and servicing precision cooling systems since Liebert specializes in applying refrigeration technology in new and unusual situations. For 60+ years, our commitment has never changed. We Have You Covered: is your only choice for factory direct services on your Liebert precision cooling products, including new equipment start-ups, preventative maintenance, emergency service, legacy control upgrades, energy efficiency upgrades and site assessments. National Support and Expertise, You Can Rely On Us: Regional based OEM factory technicians with centralized technical support. Each technician is required to attend and pass annual factory technical training and safety classes National footprint of 150+ additional factory trained partners Experts in the ability to apply the latest technology and configure it properly. We have direct access to the Engineering group who built the equipment and the technical documentation. Multi-vendor management experts that can add additional value and coupled with an advanced level account manager can help you reduce overall costs. National coverage of all factory parts with local stocking, inventory and distribution. Robust web interface where you have complete visibility into your all your service events, each PM report and remote monitoring activities System and site level Remote Monitoring capabilities with the new advanced controls enhances the typical alarm escalation service and providing proactive remote monitoring and system level control and optimization benefits. EmersonNetworkPower.com 800 LIEBERT ( ) CS (07/10) Emerson Network Power and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners Emerson Electric Co.

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