Phar4219: Special Topics Advanced Healthcare Communications

Transcription

1 Phar4219: Special Topics Advanced Healthcare Communications Fall 11/4/ /12/2013 Syllabus Members: Joel M., MBA ( Leader) Office: joel.epps@ttuhsc.edu TTUHSC SOP # 319, 1300 Coulter, Amarillo, Texas Phone: Office: Ext:226, Cell: Office Hours: By Appointment Arthur Nelson, Phd. Office: arthur.nelson@ttuhsc.edu TTUHSC PAC #2210, 1300 Coulter, Amarillo, Texas Phone: Ext: 237 Office Hours: By Appointment

2 Kalin Clifford, Pharm.D. Office: Phone: Office By Appointment Hours: o Course Prerequisites: P-3 student status o Course Catalog Description: Advanced Healthcare Communications is a non-traditional, skills based course with an emphasis on developing excellence in communication skills through the processes of see one-do one in the areas of healthcare communication including but not limited to patient counseling, patient interviewing, patient education. The course will provide an additional focus on communication in the healthcare environment. o Course Mission: The mission of this course is to help students develop the multiple communication skills necessary to excel in the healthcare environment with particular focus on the ways in which culture, race, gender, education, age, and physical ability interact in the delivery of healthcare. To this end, we will maintain a stimulating, interactive, open, and friendly classroom environment that fosters self and other insight, critical thinking, intellectual growth and communicative competence. Course Delivery o Facilities o Instructional The class is scheduled Monday through Thursday each day 10:30 AM until 12:00 PM at the following locations: Amarillo SOP Pharmacy Building Rm. 107 Abilene SOP Rm Lubbock TTUHSC Rm. 1C102 Dallas SOP Pharmacy SW Rm. 450 Dallas SOP VA Rm. 100

3 . o Textbooks o No Textbooks Required o Recommended o No Recommended textbooks o Teaching methods o The course will use a combination of instructor and student presentations, readings from the primary literature, group completion of case studies, professor-led and student led class discussions, in-class activities, individual at-home assignments, and videotaped presentations. The schedule provides 9 class sessions (38%) which begin with a faculty introduction of the topic followed by a student debate highlighting the session topic. Fifteen sessions (62%) are traditional didactic lectures delivered by course team faculty. o Students are encouraged to discuss questions arising out of lectures, reading materials and student presentations during the class session. Course Mapping to the Curriculum and ACPE Standards o Course Objectives 1. Developed a good understanding of the principles of communication in the healthcare environment; (T08: A41, A46, A47; T09: A47, A48, A49, A50, A51) 2. Develop specific skills and competencies needed to communicate and collaborate with patients, caregivers, health care providers and other stakeholders in the healthcare environment, and; (T08: A41, A46, A47; T09: A47, A48, A49, A50, A51) 3. Develop the analytical and critical thinking skills needed in the healthcare environment. (T08: A41, A46, A47; T08, A50; T09: A47, A48, A49, A50, A51; T010: A53, A54, A55, A56, A57 ) 4. Identify game changers for the health care industry and pharmacy practice that are most likely to impact practice within the next decade; justify why a development is likely to be a true game changer. (T010: A53, A54, A55, A56, A57)

4 5. Present a compelling, evidence-based argument for or against an emerging digital-based health care communication development or strategy. (T010: A53, A54, A55, A56, A57) 6. Synthesize basic knowledge of pharmaceutical sciences and behavioral sciences when projecting the impact of the digital revolution on the practice of pharmacy and its communication methods. (T09: A51; T010: A53, A54, A55, A56, A57) TO8 Communicate and collaborate with patients caregivers and other stakeholders A41 Determine most appropriate format of communication (written, verbal, nonverbal) A42 Determine most appropriate medical terminology based on audience. A43 Identify social, cultural and socioeconomic factors relevant to communication A44 Counsel a patient, utilizing appropriate communication format, medical terminology and identified social, cultural and socioeconomic factors A45 Provide recommendation to a healthcare professional or stakeholder utilizing appropriate communication format, medical terminology and identified social, cultural and socioeconomic factors A46 Function as a drug expert on a team working collaboratively to provide interprofessional medical care. TO9 Demonstrate professional legal and ethical attitudes and behaviors A47 Demonstrate respect, collegiality, humility, empathy, cultural awareness, and confidence during interaction with patients, colleagues, and other healthcare providers and appropriately respond to feedback A48 Prioritize and address needs and responsibilities in timely fashion A49 Demonstrate responsibility to the public and profession of pharmacy A50 Identify and act upon unethical professional conduct; identify instances of academic dishonesty

5 A51 Practice ethically TO10 Demonstrate the skills needed for continuous professional development A53 Assess knowledge, skills, attitudes, and ethics to promote personal and professional growth A54 Identify and analyze available resources to achieve personal and professional goals A55 Devise and implement a personal and professional plan to achieve specific goals A56 Evaluate whether personal and professional goals are achieved. A57 Document Continuous Professional Development (CPD) Course Expectations Attendance o The unique delivery of course material through an integration of lecture, student presentations, course assignments/activities, as well as, the lack of traditional pen and paper assessments requires that attendance is mandatory for all course activities. Students seeking prior approval to miss an exam or presentation must notify any of the course facilitators in person or by phone. Voice mail, written notes or will not constitute an excused absence. Work or travel plans do not constitute acceptable reasons for missing course activities. Only EXTREME emergencies will constitute acceptable excuses for missing an exam or presentation. Any make-up exams or presentations to be given will be done so at the convenience of the faculty. Each case will be reviewed on an individual basis. Failure to follow the policies on missed or tardy assignments will result in a grade of zero (0) for that class activity. o Attendance will be taken at random intervals. Unexcused absences will result in assignment of additional course activities at the discretion of the faculty member. Course Grading o Assessment methods Assessment of the understanding and retention of course material will be through a combination of class presentations, telephone employment interview, critique of student CV and portfolio.

6 Curriculum Vitae: Each student is responsible for completing curriculum vitae. The turned in CV are critiqued as an in-class exercise. o Presentation of a patient education topic: Each student choses a disease state and designs a patient education presentation. No two topics may be repeated. The team must approve each students topic by. Student Presentations will be graded by faculty using a provided rubric. o Portfolio: Each student is responsible for assembling a portfolio to include a minimum of a narrative summary, career goals, community service activities and educational activities. o Telephone Employment Interview: Each student participates in a simulation of a telephone employment interview. Student grades are based on their overall responses, energy, and answer to a behavioral question. Item Curriculum Vitae Patient Education Presentation Telephone Employment Interview Examination methods/type Percent counted to final grade Date Time Location Document 20% 11/6/2013 Midnight () Multi-format Presentation 25% Simulation 20% Portfolio Document 35% 11/21/ /5/2013 Wed, Nov. 20, 2013 Thur. Dec. 12, :30AM- 12:00PM 1:00PM- 3:00PM Noon Dates Randomly Assigned to Students Telephone Interview Course Exam Policies General policies on course examinations, academic misconduct, second chance examinations and candidate disabilities are found in the student handbook. The handbook can be found here: ( Candidate Inquiries Questions or comments regarding the course should be directed to the applicable team member(s) or the team leader. Office hours vary for each faculty member. If students wish to meet with an individual faculty member, they are encouraged to contact the faculty via voice

7 mail or to set up an appointment. Students are encouraged to utilize the Sakai Discussion Forum for questions regarding lecture or discussion material in order to facilitate communication with the entire class. Students can expect to receive a response to an inquiry within hours during the typical workday. Questions posed late before an assignment may not receive a response from the faculty member in time for the exam. Weekend and holiday questions will be addressed as though they were posted the morning of the following business day. Lecture Schedule with Description Schedule: Pharm 4226-Advanced Patient Communication Lecture Date Day Time Topic Instructor 1 11/4/2013 Mon 8: /5/2013 Tues 8: /6/2013 Wed 8: /7/2013 Thurs 8: /11/2013 Mon 8:30- Course Introduction/Intro to Interviewing Preparing to Interview for employment/residency/internship- the CV/Resume Interview for employment/residency/internship- Answering behavioral questions, the STAR Approach/Portfolio Development Assertiveness In the Healthcare Communication Introduction to Patient Counseling In-Class Review of Student CVs Due on 11/6/2013 by Midnight. Patient Education Nelson 6 11/12/2013 Tues 8: /13/2013 Wed 8:30- Patient Education Ethical Healthcare Communication Patient Centered Communication Nelson 8 11/14/2013 Thurs 8: /18/2013 Mon 8:30- Non Verbal Communication Listening and Empathic Responding Barriers to Effective Communication (Environment and Time Barriers) (Aging) 10 11/19/2013 Tues 8: /20/2013 Wed 1:30-3:00 Barriers to Effective Communication (Children and Adolescents) Motivating Medication Adherence Phone Interviews Mid-Term

8 12 11/21/2013 Thur 8: /25/2013 Mon 8: /26/2013 Tues 8:30- Students 1, 2, 3 Students 4, 5, 6 Students 7, 8,, /27/2013 Wed 8:30- Students 10, 11, 12 11/28/2013 Thurs 11/29/2013 Fri Thanksgiving Holiday 16 12/2/2013 Mon 8: /3/2013 Tues 8:30- Students 13, 14, 15, Students 16, 17, /4/2013 Wed 8: /5/2013 Thurs 8:30- Students, 19, 20, 21 Students, 22, 23, /12/2013 Thur Noon Final Exam: Turn In Portfolios