VOLUME 37 QUALITY PEOPLE. QUALITY SOLUTIONS.

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1 VOLUME 37 QUALITY PEOPLE. QUALITY SOLUTIONS.

2 Our relationship with Planit means we can run with a quite small team for the most part then engage other professionals during the spikes. Matt Bunnett, Tabcorp Planit is the leading quality assurance provider in Asia Pacific with over 450 permanent software testers & BA consultants

3 About Planit ABOUT PLANIT Planit s History Beginning operations in 1997, Planit played a key role in the professionalisation of the local quality assurance industry through its provision of best-practice services, training and industry research. Planit established a solid reputation very early, quickly securing several major services clients that resulted in rapid and consistent growth. At the same time, Planit was also busy advancing the standard of training in software testing, being the first to bring ISEB and ISTQB Certification to the region. Today, Planit s offering has grown to include technical testing, business analysis, security testing and tools licensing. With offices in Sydney, Melbourne, Auckland, Wellington, Delhi and now Perth, Planit has a truly national and international reach for delivering its world-class software testing and business analysis training and services. Our Mission Planit s on-going objective remains the same today as it was on day one - to increase our clients return on technology by adding reliability and performance to the systems that run their business. Our Knowledge is Your Power Planit helps organisations prevent and detect issues in their IT delivery. We build your capability in testing mission critical systems, minimising their associated risks, controlling costs and reducing time to market. Additionally, we can assist in the analysis, modelling and planning of your key projects to ensure effective and testable delivery. Our Strength is Our People Our clients benefit from the expertise of Planit s 450+ skilled permanent software testers and business analysts. Planit s staff are exposed to multiple industries and projects, bringing a wealth of knowledge to any project they are able to use their past experience to add value from day one. TESTING SERVICES TECHNICAL TESTING BUSINESS ANALYSIS Chris Carter, Managing Director Chris is the founder of Planit and a respected figure in software testing internationally. As the current President of the ISTQB and founding Chairman of the ANZTB, Chris has been a major driver in advancing the Australian and New Zealand testing industries. His industry knowledge, management skills and vision have been key to Planit s steady growth, firmly establishing the company s reputation for integrity and quality TRAINING

4 Our Clients Sydney Working with Planit allowed us to focus on our core business. We understand that testing is very hard to do well and can be a difficult discipline to estimate. Planit reduced our risk and provided insurance and quality control, which was peace of mind for us. Greg West, Australian Rugby Union 4 -

5 Service Delivery Options Consulting and Advisory Planit is your trusted advisor, able to define the overall direction for software testing and business analysis within an organisation. We offer independent evaluations of existing business analysis and test practices and provide recommendations for on-going improvements and mentoring. On-site Delivery Planit offers a complete range of testing and business analysis personnel from junior levels through to senior managers that can work on client site, seamlessly integrating into your team to fulfil vital roles in your project. Planit clients can select individuals or teams with the skills that match their project resourcing needs, available for both short and long term positions. Testing Managed Services Unable to resource your project s testing requirements? Planit can provide a scalable managed service testing solution that suits your needs. Gain instant access to an expertly managed test team without incurring the costs associated with setting-up and running an in-house solution. Planit s outsourced test teams act as an integrated unit within the project team or operate in isolation, depending on your project requirements. Leverage Planit s extensive resourcing capability: On-shore Testing For clients wanting the flexibility, convenience and peace of mind that comes with working locally, Planit can provide a managed service testing solution based at our office locations or yours. This convenient testing solution ensures quality while providing peace of mind. Near-shore Testing Closer to home, clients can outsource their testing to Planit s network of offices across Australia and New Zealand. Leverage favourable exchange rates, broaden your choice of skilled testers, work in compatible time-zones and benefit from seamless cross-country communication. Off-shore Testing If your project s testing is able to be performed off-shore, Planit offers a competitively priced quality testing solution. Deal with Planit s local contacts while benefiting from the same quality control standards we place on local testing operations. For a fully managed testing solution that delivers results, ask about the Planit Test Factory. Mike Weale, Chief Operating Officer Mike has been Planit s Chief Operating Officer since With senior management experience in the IT industry including General Manager of Sapphire Technologies, he s charged with ensuring best-in-class service and training delivery, and maintaining a 450+ strong workforce of the very best people in software testing and business analysis in Australia and New Zealand

6 Partnering with Planit allows us to deliver test services across a range of projects that extend beyond our internal resource capability. Planit provide a fully managed service, offering training and other benefits, and have demonstrated a significant commitment to ensure the success of our test delivery by bringing in expertise from across Australasia. Raewyn Ludlam, ASB Technology 6 -

7 Leaders in Software Testing ABOUT PLANIT Testing is a critical component of the software development lifecycle, representing an average of 22 percent of project budgets (Planit Index 2012), justified by the role it plays in delivering quality outcomes and ensuring return on investment. For 15 years, Planit has solidified its leading position in the testing industry with an impressive track-record servicing clients across a wide range of industries including telecommunications, banking, finance, retail and government. Planit s full suite of testing services can be supplied on an advisory basis, delivered on client site, or provided as a managed service via Planit s on-shore, off-shore or near-shore capabilities. Our services include: Test management Acceptance testing System integration testing System testing Agile, V-Model and Waterfall Mobile device testing Cloud-based testing Load and performance testing Automated testing Security testing TESTING SERVICES As your testing partner, Planit offers professional and flexible service solutions that are tailored to your individual environment. Choose from our wealth of ISTQB certified testers who can be engaged for any duration, from a few days to months or even years. Maximise the effectiveness of your testing team by conducting expert analyses of your resources, systems and processes: Test healthcheck Test process improvement We Know Software Development Projects Competencies audit Bug hunt TECHNICAL TESTING Each year, Planit conducts research detailing the state of the software testing industry in Australia and New Zealand. This research is thoroughly analysed and compiled as The Planit Testing Index, acting as an industry-wide benchmark, providing a solid foundation for strategic planning, budgeting and execution of Quality Assurance activities in IT. The 2012 Planit Index represented in excess of 10,000 software development projects across Australia and New Zealand. For more information or to participate visit BUSINESS ANALYSIS Graham Davis, Director of Testing, Sydney Graham is an experienced tester and Director of Planit s Sydney Testing Services division, employing in excess of 180 full-time consultants. He is involved in business and strategic development, client management, recruitment and staff management. Graham has been instrumental in the growth of Planit s testing services and training divisions over the past decade and takes an active role in providing leadership across the business TRAINING

8 Software Testing Resources Our consultants are at the forefront of the industry, bringing vast levels of experience, extensive market knowledge and up-to-date skill-sets to your projects. We have testers to satisfy any level of skill you require for your projects: Principal Consultant Works with clients at a strategic level, providing leadership and management to large, complex or distressed projects, implementing test process improvements Senior Test Consultant Leads large teams, performs risk assessment, creates test strategies and plans, as well as managing vendors and suppliers Test Consultant / Manager Manages and controls teams on project work, including implementing, tracking and managing software testing processes Test Team Leader Manages a team to ensure test strategies are implemented with guidance from the Test Manager Senior Test Analyst Experienced Test Analysts who are subject matter experts, having specialist domain knowledge Test Analyst Competent testers capable of performing requirements review and analysis, test design, test execution and incident identification Tester Works alongside Test Analysts in test preparation, test execution and defect identification The two new recruits have exceeded my expectations. Not only have they applied the testing concepts very quickly, they also fit into the team extremely well. You have done a great job recruiting and training the type of people that I was looking for to make this project a success. Kristen Loveridge, Norwich Union Darren Dalla Riva, Director of Testing, Melbourne Darren is responsible for the successful operation and delivery of Planit s Melbourne Testing Services division. With over 15 years Test Management experience in some of Australia s largest companies, Darren has played key roles in the delivery of business-critical projects and development of organisational testing competencies. His experience includes National Test Management, Project Management, Program Test Management of complex transformation programs and hands-on consultancy

9 Why Choose Planit for Testing? Reduce Downtime Get an instant match for your project s testing needs by accessing Planit s team of skilled testers. All of our testers are permanent members of staff who have extensive domain experience, allowing them to deliver value from day one. Avoid the Cost of Recruitment Recruitment is a costly exercise that involves significant risk. By partnering with Planit for your testing resources, you can avoid these costs and leverage our team of carefully selected testing professionals. Qualified Testing Professionals Planit has a formal testing career path that allows us to benchmark our testers and provide the training necessary to take their skills to the next level. This includes achieving accreditation such as ISTQB and Certified Agile Tester. Cohesive Team Planit offers a cohesive team of testers who know each other, have worked together and are able to perform immediately on site. Build a solid testing team that suits your needs. Best Practice Processes One of Planit s greatest strengths is the consistency of methodology, processes and procedures exercised by our testers who follow common testing practices based upon the ISTQB. Risk Mitigation of Staff Turnover We can mitigate the risk of staff absence and turnover through our resource management practices and procedures. These include skills and knowledge handover, staff planning and review. Gain Testing Efficiencies Planit can provide efficient and effective testing resources for your test team and perform test process improvement to help streamline your existing testing practices. This may include solidifying requirements into robust test suites and by re-using testing materials for future test preparation. Flexibility Planit offers a truly flexible and convenient testing solution, matching the peaks and troughs in your project lifecycle with the right testing resources for those occasions. Simon Farrant, Director of Testing, New Zealand As head of Planit s New Zealand team of 100+ test professionals, Simon has overseen the establishment and growth of the Wellington and Auckland branches, managing operations, accounts and relationships for Planit s public and private sector clients. Simon brings a wealth of experience, having worked in IT for two decades performing such roles as Business Analyst, Test Analyst, Programme Test Manager, Test Services Manager, Technical Writer, Developer, Project Manager, Trainer and Consultant

10 Test Management Planit provides a controlled and effective test effort, offering Test Managers whose continuous focus on business and system objectives, key project drivers and project risk allows us to ensure delivery of quality systems, on time and within budget. Experienced in industry best practices, Planit s Test Managers are able to implement test frameworks that are structured, efficient and relevant. They bring vast levels of experience and extensive market knowledge to your projects. They can write the test strategy and test plan for your team to implement and/or manage and lead your test resources for the lifecycle of the project. Planit provides timely and accurate information backed up with metrics for all stages of the test process that will allow business decisions to be made with confidence based on the reported residual risks Our Test Managers are fully accredited with the leading international qualifications, including: Test Delivery Planit s consultants are adept at testing in all project environments, whether following Agile, V-Model or Waterfall methodologies. They are able to work effectively within client-specified processes, Planit s own proven testing process or using industry standard processes such as ISTQB. They review requirements, identify and prioritise what to test, create the test cases, identify or generate the test data, execute the tests and raise defects. Our testers are cross-skilled in multiple industries and domains and revel in the opportunity to learn new technologies. They can perform User Acceptance Testing, System Integration Testing and System Testing across many different industries and domains, following the same processes through each level of testing. Each consultant must pass a stringent examination prior to interview and have the right personality and communication skills to join the Planit team. This ensures that they are able to meet any challenge and deliver at and above client expectations. ISTQB Advanced Test Manager Quality Assurance Management Professional (QAMP) Certified Agile Tester (CAT) Mike Tate, Director of Testing, Wellington Mike has been working in the testing industry for over 13 years, organising and overseeing various strategic projects and programmes of work for both public and private-sector organisations. As Director of Testing, Mike is responsible for the General Management of the Wellington branch, building and growing Planit s consultancy practice. Mike s professional approach and calm demeanour are valuable assets that he draws upon in team leadership, in client relationship management and in his industry leadership role as an Advisor for the ANZTB

11 Agile Testing Well known for delivering high quality testing using Waterfall and the V-model, Planit now leads the way in delivering Agile testing services. As your Agile testing partner, Planit will help you release maximum business value and increase speed of delivery. Our Certified Agile Testing professionals seemlessly integrate into your cross-functional team, applying Planit s rigorous approach to Agile testing to ensure all your functional and non-functional requirements are addressed within each iteration and the overall release. Our services extend to: Agile testing services Agile processes and framework development Agile health checks Performance testing with Agile Automation with Agile Agile mentoring and coaching Agile courses, including the Certified Agile Tester (see page 27) Mobile Device Testing Mobile devices are becoming increasingly prevalent, particularly with the widespread market penetration of the iphone, ipad and Android devices. Not surprisingly, this trend has been matched with the growing popularity of testing mobile applications, content and services as well as hardware. Mobile testing is the process to test the quality of the hardware and software on mobile devices such as mobile phones and tablets. Mobile testing often also encompasses various testing types: Security testing to probe for illegal access vulnerabilities; Performance and load testing to ensure that the mobile application works during peak usage periods; and Verification of the usability of your mobile application. Whether you re designing a web-based service or App for ios, Android or Windows, we have experienced resources with the right skills for you. Over the past six years, the Planit Index has reported the rapid growth of Agile. In fact, the 2012 Index indicated that 72 percent of organisations are using Agile for a portion of their projects, totalling 29 percent of all software development projects. No defined methodology 8% Agile 29% Waterfall 36% V-Model 24% Other methodology 3% INDEX 2012: SOFTWARE DEVELOPMENT PROJECTS BY METHODOLOGY The whole team has a new level of confidence in their abilities, and we now see a much more thorough, consistent approach to the work being undertaken. Kaye Johnson, Adelaide Bank

12 We couldn t be happier with our partnership with Planit. Their consultants offer thought leadership and value for money, whilst providing our internal customers with the confidence that our solutions are high quality. Billy Miller, Sovereign

13 Technical Testing Specialists ABOUT PLANIT Planit has a specialist technical testing capability that is able to provide key services including performance testing, test automation, operational testing, test tools and security testing. Test Automation Automation offers significant opportunities and efficiencies to testing departments, yet only 17 percent of test coverage is automated (Index 2012). Planit s test automation specialists have the skills and knowledge in automation tools to support your testing process, leverage existing test assets and improve overall testing coverage. We can provide services across the following key areas: Collection and definition of automated testing tool requirements based on the client s context Determine tool fit by evaluating testing processes, test artefacts and application development environment Assist with piloting functional automated testing tools Implementation of automated testing tools processes and automation frameworks to support the test automation effort and increase your test coverage far beyond 17 percent Performance Testing Planit has a proven track-record in performance testing with technical testing experts who specialise in the planning and execution of performance, load, stress and volume testing. Planit s consultants have experience across a broad spectrum of projects, from mobile apps to complex, large-scale projects. They follow a standardised process that can be customised to deliver your project goals by: Defining and clarifying the requirements, success criteria and overall objectives of the performance testing Designing a suitable resource and project plan for Planit and client resources Designing workload models based on analysis of the system or application under test Developing appropriate test assets to meet the stakeholders objectives Delivering results that are meaningful to both business and technical teams Delivering a solution that continues to add value beyond the end of the engagement TESTING SERVICES TECHNICAL TESTING BUSINESS ANALYSIS Alex Edwards, Director of Technical Testing As Director of Technical Testing Services, Alex is responsible for all Planit s technical testing across Australia. Alex is an accomplished technical test practitioner, bringing 15 years experience from a diverse range of industries including defence, retail, construction and public services, working in performance testing, test automation, operational testing and security. His previous roles include National Test Strategist, Non-functional Test Manager and Technical Project Manager TRAINING

14 Security Testing Information security is an integral part of the business value chain and, in an ever increasingly hostile world, securing information systems is of paramount importance, protecting the core reputation and brand value of your company. We provide value to our clients through holistic information security services, which cover the full system and software development lifecycle to help minimise business risk. These services include: Enterprise security architecture planning and review Compliance and governance Security health checks (penetration testing or ethical hacking) These services include web application security testing at all stages of the software development lifecycle and simulate real-world attacks against your applications. This allows Planit to accurately identify security and applicable security and compliance issues. Planit use both automated and manual testing tools and industry best practice techniques to perform an in-depth and comprehensive assessment of your organisations applications. Operational Testing Planit specialises in operational testing, a test phase that is often overlooked. Performing both operational readiness and operational acceptance testing, Planit can ensure the underlying systems architecture can be supported in production. This includes everyday production tests and examination of architecture such as: 1. Infrastructure build and configuration 2. Failover and resilience 3. Backup and recovery 4. Monitoring and alerting 5. Helpdesk readiness 6. Support and escalation procedures

15 Testing Tools Tool Experts Planit s software testing and business analysis professionals are skilled in a wide range of advanced tool sets prevalent in the industry, including: Test Management HP Quality Centre (QC), HP Application Lifecycle Management (ALM), Tricentis TOSCA, IBM Rational Quality Manager, Microsoft Team Foundation Server (TFS), Silk Test Manager, T-Plan, Atlassian JIRA Automated Testing HP Unified Functional Tester (UFT), HP Quick Test Professional (QTP), HP Service Test, HP Service Virtualisation, Tricentis TOSCA, IBM Rational Functional Tester (RFT), Selenium, Cucumber, Ruby, JUnit, JBehave, WATIR, SOAP UI, Test Complete, SILK Test, Microsoft Coded UI Performance Testing & Monitoring HP Performance Centre, HP LoadRunner, Facilita Forecast, HP SiteScope, Apache JMeter, CA (ITKO) LISA, IBM Rational Per formance Tester, Microsoft Visual Studio, YourKit, Silk Per former Workbench, WebDriver, Compuware dynatrace, Quest JProbe, Java VisualVM, WebLOAD Security Testing Fortify, Tipping Point, ArcSight, Metasploit, w3af, Core Impact, BeFF, Nessus, OpenVAS, Nexpose, Burp, Nikto, WebScarab, Webinspect Tools Licensing and Migration Planit understands that every organisation s needs are different and works to ensure that our clients are matched with tools that best fit their requirements. Our team of specialists can help you migrate to the right software for your organisation, whether you are simply updating or changing platforms. We can provide advice on tools capable of improving testing efficiencies, including solutions that reuse testing artefacts and assist in supporting your testing processes. While remaining tools agnostic, our partnerships with tool providers allows us to provide clients with market-leading rates for software licenses and implementation. Some of our partners are included below: Preferred Partner Gold Partner Implementation Partner Partner Best New Partner of the Year

16 When you ve been in an organisation for a while, it s always good to get external input to see how you can improve. Planit is very good at providing its clients with information to assist them and provide an industry perspective. Matt Bunnett, Tabcorp

17 Quality Assurance in Business Analysis ABOUT PLANIT Business analysis is fundamental to business process improvement and the successful definition of system requirements to support business processes. Business analysis is frequently entrusted to untrained BAs, Subject Matter Experts (SMEs) or business managers and six years of local industry surveys demonstrate the weakness of this approach. From its inception in 2007, leading organisations contributing to the Planit Index have identified requirements specification as the primary contributing factor to project success or failure. Requirements engineering is one of the tasks in the business analyst s role. Business analysis is a professional discipline. It requires a systematic approach to ensure that the right stakeholders are asked the right questions and that the results are rigorously analysed and unambiguously defined using an array of tools and techniques that are not in the skill set of untrained staff, SMEs and managers. Business analysts must have these skills and Planit business analysts do. Our BAs are at the forefront of industry best-practice, offering expertise in areas including: According to the 2012 Planit Index, the role of poor requirements in causing project failure has only become more prominent. Mergers or acquisitions Other 3% Technical failure 8% Changing govt 4% policy 5% Reduced project or IT budgets 12% 68% Changing business requirements or priorities TESTING SERVICES TECHNICAL TESTING Elicitation & investigation Solving business problems Enterprise analysis Business & IT systems analysis Process design & improvement Process & requirements documentation Implementing organisational change Supporting strategy development INDEX 2012: MOST COMMON CAUSE OF PROJECT FAILURE BUSINESS ANALYSIS Mike Crawford, Director of Business Analysis With more than thirty years experience of IT and business systems change, Mike has worked with a huge range of organisations to build and enhance business analysis capability. He is a regular speaker at industry events such as IEEE conferences, BA World Symposia and IIBA and ACS presentations. Mike is a great communicator and trainer whose passion for the BA profession is reflected in his course results and delegate feedback. He is also a British Computer Society examiner, a certified assessor for the Australian Institute of Business Analysis, a trained mediator and NLP master practitioner TRAINING

18 Business Analysis Capability Framework Where client in-house documentation standards are not available, Planit s Business Analysis Capability (BAC) Framework may be used as a foundation for best-practice methods. The BAC Framework provides the basis for planning, estimating, measuring and managing BA assignments. It defines the Business Analysis lifecycle, processes and tasks together with the competencies, tools and techniques required to support them. Planit s BAC Framework follows international standards, aligning to and extending all current industry frameworks including IIBA, Zachman TM and SFIA. Process Standard, formal business analysis processes Tasks Made up of discrete units of BA work Competence Performed by competent business analysts Techniques Skilled in business analysis techniques Tools Supported by the right business analysis tools

19 Business Analysis Services Business Analysts Planit consultants exemplify industry best-practice with BCS, IREB and IIBA aligned training and qualifications. Our business analysts bring extensive technology and business domain experience to client projects and our resource base can satisfy all levels of skill required for your Business As Usual (BAU) and Project demands. Principal Business Analyst Bringing leadership and process excellence to BA Practices, Principal BAs work with clients at strategic level to ensure that program, project or BAU efforts deliver critical enterprise benefits. Their competencies extend to Business Architect roles. Senior Business Analyst Providing subject matter expertise and cross-industry experience, Senior BAs are adept at conducting business process improvement, systems improvement, feasibility studies and business case development. Business Analyst With extensive SDLC experience, BAs are capable of performing requirements engineering, process improvement and specialised systems analysis where relevant. Requirements Engineer These BAs primarily perform elicitation, analysis and documentation of business systems requirements for BAU and projects. Unlike contractors, Planit BAs are not simply individual resources. Each has the full support of the Business Analysis Services unit, bringing a wealth of experience and IP to your project and BAU assignments. BA Teams Planit is able to provide teams of BAs who work together to produce specific deliverables such as a business case or requirements specification. A typical team will include a Senior Business Analyst who is responsible for the timely delivery of BA products to agreed quality and cost constraints. BA Practice Consultancy Using Planit s Business Analysis Capability Framework, we provide guidance for those organisations wishing to implement best practice BA methods and capability uplift. See page 18 for more details of the Business Analysis Capability Framework. BA Health Checks Planit offers assessment of any or all aspects of the business analysis domain. This may include CoE and PMO standards, BA value chain analysis, BA strategy and objectives, process and documentation maturity, artefact management, efficacy of BA processes and techniques and business outcome quality. BA Training and Qualifications Planit provides internationally recognised business analysis training and certification, accredited by the BCS, IIBA and IREB. Training is delivered by experienced BAs who can clearly articulate business analysis processes and techniques while providing real-life examples from their own assignments. See the page 34 for details

20 The course was very interactive and filled with activities, which made it interesting. The presenter always knew what she was doing and the class was excellent. Jesie Deepak, Commonwealth Bank of Australia CUSTOM CBA TEST FUNDAMENTALS COURSE

21 Training Courses & Certifications ABOUT PLANIT Since 1997, Planit has been recognised as the region s leader in the provision of software testing training, offering a comprehensive range of testing courses including ISTQB and Certified Agile Tester qualifications. In 2008 this competency was extended to professional qualifications in the Business Analysis domain, offering the internationally recognised BCS BA Diploma. Our courses teach international best practice techniques that are able to be applied in the workplace, advancing participants skill-sets and career paths while also benefiting their work teams and projects. Training also assists organisations to meet their business unit requirements, generating immediate return on investment (ROI) by filling critical skill gaps. Training Solutions to Meet Your Needs Public Training Learn and interact with like-minded industry professionals in our publicly scheduled courses in your local city. In-house Training Perfect for larger teams, our trainers can deliver training in your office or a location that is convenient for you. Online Training Our online ISTQB and BCS courses provide a convenient and scalable solution that fits your budget. Customised Training Ask us how we can design a custom training package to suit your organisation s specific needs. SOFTWARE TESTING ISTQB Foundation Certificate ISTQB Advanced Test Analyst ISTQB Advanced Test Manager ISTQB Advanced Technical Test Analyst Agile Essentials Certificate Certified Agile Tester (CAT) Quality Assurance Mgmt Professional Professional Testing Processes User Acceptance Testing (UAT) e-business Testing Test Team Leadership Risk Management Testing Practical Test Management HP ALM Workshop Page Performance Testing using LoadRunner 32 Performance Test Management 32 Test Automation using QuickTest Pro 33 Practical Test Automation 33 BUSINESS ANALYSIS BCS Diploma in Business Analysis BCS Business Analysis Foundation BCS Requirements Engineering BCS System Modelling Techniques BCS Modelling Business Processes BCS Business Analysis Practice CBAP Exam Preparation Course IIBA Certifications (CBAP & CCBA) TESTING SERVICES TECHNICAL TESTING BUSINESS ANALYSIS James Pennefather, Director of Training Joining Planit in 2009, James is responsible for training operations across the Planit business, driving capability uplift for both internal and external clients across the Australia and New Zealand market. Utilising extensive management experience gained from start-up ventures, corporate roles, and holding a Masters in Marketing, James ensures the training division is at the forefront of industry best practice and certification TRAINING

22 Importance of Training 3 WAYS to SAVE EARLY BIRD Book at least 3 months early and SAVE 10% Simply contact our training team For the individual Ensures you are following best practice Stand out from the crowd with internationally recognised qualifications Adds value to your career path Receive recognition of employers, customers and peers For the organisation Increases the competencies of your workforce Boost project ROI through best practice Creates process frameworks and builds common terminology in your workforce Benchmarks employee skills for performance management It demonstrates commitment to professional development of your team Boosts staff retention rates TEAM BOOKING Book in teams to SAVE 15% SAVE even more with in-house training! STUDY ONLINE Take advantage of our online courses and SAVE at least 50% Demand for Trained Staff According to industry data reported in the 2012 Planit Index, a strong increase in project activity is expected in 2013, with 57 percent of respondents forecasting greater project activity. In fact, a third of respondents expected project activity to increase by over 10 percent. To resource this increased project activity, organisations are increasing their demand for trained staff. A quarter of all respondents are looking to increase their year-on-year recruitment of certified staff and 38 percent are planning on increasing their investment in training for existing staff

23 Why Choose Planit for Training? Pioneers in Testing and Business Analysis Training Planit is at the forefront of quality assurance certification, being the first to introduce software testing and business analysis qualifications to Australia in the form of the ISEB certification scheme (now branded as ISTQB for software testing and BCS for business analysis). #1 Certification Provider Today, Planit has certified more testers than any other company in Asia Pacific in qualifications including ISTQB and CAT. We are also the region s leading certifying body for BCS Business Analysis Professional Certifications. Industry Leading Pass Rates Our training consistently delivers exceptional pass rates, a reflection of our reputation for highly interactive and practical courses. Free Revision Sessions We stand by the quality of our training, and excel at ensuring we achieve the highest possible pass rates. This is assisted by our value-add free revision sessions for advanced software testing accreditation exams. Expert Trainers One of Planit s greatest strengths is our trainers, who consistently deliver a best-practice learning experience, sharing their knowledge gained from many years working on software development projects. Many of our trainers have written courses that are taught on an international scale. Focus on Practical Learning Outcomes Each of our courses have a strong real-world focus, ensuring you get the latest skills and knowledge that employers are looking for. This produces a clear link between learning and business results. Quality Assurance Specialists Because we are quality assurance specialists with over 15 years servicing the Australian market, our subject matter knowledge is second to none. Agile Experts Planit has a strong history in Agile and are the region s exclusive provider of the Certified Agile Tester (CAT) qualification an award winning course developed by isqi in conjunction with Planit. Planit s online training and revision sessions were extremely well conducted. In fact, I was able to get 100% on my ISTQB Foundations exam! Thanks again for your assistance! Lakmini Amarasinghe, Independent Contractor ISTQB FOUNDATION CERTIFICATE

24 Software Testing Training & Certification Software testing is a rewarding profession that offers a structured career path with clearly defined roles and qualifications. Testers are able to develop, benchmark and accredit their skills via highly recognised international testing accreditations including ISTQB and CAT, or by pursuing many other practical courses also being available for niche skill-sets. The following model is a proven career development pathway used by over 1,000 of Planit s testers. QAMP ISTQB Advanced Test Manager Practical Test Management Risk Management Testing Test Team Leadership Certified Agile Tester ISTQB Advanced Test Analyst Agile Essentials ISTQB Foundation Professional Testing Processes e-business Testing User Acceptance Testing courses Review source documentation to assess completeness, accuracy & report findings Execute test cases Identify and record defects found during testing Communicate progress to Test Management Identify key functional areas based on risk Write and prioritise test conditions Write test cases including data prerequisites Act as point of reference & domain knowledge Convey information effectively, both verbally and written, using different mediums Self managed individual Manage a small team with minimal supervision Provide realistic estimates of resources and timelines Mentor and provide leadership Manage defect process Undertake process improvement Manage all facets of a large testing teams activities Conduct performance appraisals Manage, resolve and escalate test risk Create test strategy, plan and provide realistic estimates FURTHER OPPORTUNITIES roles Tester Test Analyst Senior Test Analyst Test Lead Test Manager

25 ISTQB Foundation Certificate Become a qualified software tester with industry standard accreditation ISTQB Foundation provides essential skills and knowledge needed to work as a testing professional. This certificate is internationally recognised by employers, clients and peers as the industry-standard professional qualification in software testing. It is also a prerequisite for gaining ISTQB Advanced-level accreditation. Participants will be able to apply test strategy and control their own test activities using a test methodology that is globally recognised as best practice. Develop a solid understanding of fundamental test principles and practices Manage your own test activities and process Test across the project development lifecycle Apply test techniques with confidence Static and dynamic test techniques Effective test case documentation Fundamentals of testing Testing throughout the software lifecycle Static techniques Test design techniques Test management Tool support for testing FREE REVISION SESSIONS FOR ALL ISTQB COURSES Ask us about our ISTQB Foundation Pass Guarantee and our FREE Revision Sessions. ISTQB Advanced Test Analyst Boost your career with advanced test design techniques This practical course is designed for testers wanting to build upon their foundation knowledge and develop their test analysis, design and execution skills. You ll learn how to apply testing strategy in real-world situations gaining competency in the techniques essential for test analysis and performing outcome-driven test activities. Perform testing activities based on the software life cycle Prioritise testing activites based on the information provided by risk analysis Apply appropriate testing techniques based on defined coverage criteria Provide the appropriate level of documentation for the testing activities Determine the appropriate types of functional testing to be performed Assume responsibility for the usability testing for a given project Effectively participate in formal and informal reviews with stakeholders Design and implement a defect classification scheme Apply tools to support an efficient testing process Test management - responsibilities for the Test Analyst Reviews Test analysis and design Test implementation and execution Evaluating exit criteria, reporting and closure Specification-based techniques Defect-based techniques Experienced-based techniques Testing software characteristics Applying techniques 3 day course $1,900 + GST Online course $700 + GST Certification exam $300 + GST 4 day course $2,500 + GST # Online course $1,000 + GST Certification exam $350 + GST Colin Thorne, Senior Trainer at Planit, has been a test specialist for more than 15 years and comes from a development background. Across his spectrum of skills, stand-outs include System and User Acceptance Testing. Colin has worked in a variety of industry sectors, in Australia and the UK, most notably with a number of leading financial institutions where he has introduced formal testing. Colin has also been instrumental in the authoring of the ISTQB Advanced course material

26 ISTQB Advanced Test Manager Play a more senior role in software testing This course is designed for testers looking to play a more senior role in software testing. Gain advanced skills in managing a test team to deliver a successful software testing project at any level. In this interactive course, you ll learn about the practical application of risk-based testing, creating estimates, and managing your own test program. You ll also learn how to manage stakeholders and form a testing team with the right competencies and skills to ensure effective resourcing. Manage testing projects by implementing the mission, goals and testing processes Organise and lead risk identification and analysis sessions Create and implement test plans consistent with organisational policies Monitor and control the test activities to achieve project objectives Assess and report relevant and timely test status to project stakeholders Identify skills and resource gaps in the test team and participate in sourcing adequate resources Identify and plan necessary skills development within the test team Propose a business case for test activities outlining the costs and benefits Ensure proper communication within the test team and stakeholders Participate in and lead test process improvement initiatives ISTQB Advanced Technical Test Analyst Evaluate technical system attributes with confidence Designed for individuals with technical testing experience, this practical in-depth course explores new ways to plan, prepare and test using technical test techniques across any software development lifecycle. It provides a standard approach widely acknowledged as best practice in technical testing, developing advanced software testing competencies. Recognise the typical risks associated with non-functional aspects of software systems Create test plans that detail the planning, design and execution of non-functional tests Select and apply appropriate structural design techniques Effectively participate in technical reviews with developers and software architects Propose improvements to the security, maintainability and testability of code by applying static analysis Outline the costs and benefits to be expected from introducing particular types of test automation Select appropriate tools to automate technical testing tasks Understand the technical issues and concepts in applying test automation Test management Risk-based testing Team composition Estimation Reviews Test documentation Test tools and automation Analysis and design Implementing and execution Evaluating exit criteria and reporting Test closure Test improvement process The Technical Test Analyst s tasks in risk-based testing Structure-based test techniques Analytical techniques Quality characteristics for technical testing Reviews Test tools and automation 5 day course $3,000 + GST # Online course $1,000 + GST Certification exam $350 + GST 3 day course $2,200 + GST # Online course $1,000 + GST Certification exam $350 + GST Rachel is a great trainer who kept us all interested and provided interesting and relevant examples and information. I would happily recommend and attend another course run by her Kelly Zyla, Department of Health & Ageing, ISTQB ADVANCED TEST ANALYST CERTIFICATE

27 Agile Essentials Certificate Learn the foundations of Agile practices for IT projects This international certification course covers the essential aspects of working in an Agile team, providing practical examples and exercises that enable key concepts to be translated into your day-to-day role. It is designed to help people to build confidence in Agile and enable them to demonstrate best practice Agile methods that can be introduced across a project or company. Agile Essentials is aimed at anyone involved in software project that wants to become familiar with working in an Agile environment. That includes developers, business analysts and software testers. Additionally, senior project personnel such as project managers and IT directors will benefit from this course, gaining a solid grounding in Agile techniques. For Agile testers, this course can act as a stepping stone towards the more advanced Certified Agile Tester qualification. Grasp the principles behind the Agile Manifesto and its approach to software development Understand the roles within an Agile team for Release and Iteration planning Effectively contribute as an Agile team member to meet high quality requirements Apply a testing methodology to ensure that acceptance criteria are met Appreciate the importance of effective Iteration Reviews and how to contribute to continuous improvement through Retrospectives Agile Manifesto and principles Release and iteration planning Requirements review Team quality Iteration review (showcase) Retrospectives Certified Agile Tester (CAT) Gain practical Agile Testing skills CAT is the world s first practical Agile Testing certification, designed to enable those with testing experience to become effective members of an Agile project. Internationally recognised, CAT provides structure and discipline as well as common language and methods, ensuring global best practice is followed in Agile projects. Extensive activities throughout the course allow participants to put into practice the theory learnt. This certification is designed for Test Practitioners wanting to enhance their effectiveness in performing testing activities in Agile projects. It would also benefit Managers, SCRUM Masters, Developers or anyone moving to Agile. Understand the principles behind the Agile approach to software development Differentiate between the testing role in Agile projects compared with the role of testers in traditional projects Contribute positively as an Agile team member focused on testing Recognise the challenges and difficulties associated with the non-testing activities performed in an Agile team. Expanding your competencies to support the team s accountability for quality Demonstrate a range of soft skills required by effective Agile team members What is Agile? Agile methods and process Roles in Agile projects Planning and requirements Estimation and strategy Agile testing Agile test automation Non-functional Agile testing Agile for large projects Agile teams 2 day course $1,750 + GST Certification exam $250 + GST 5 day course $2,600 + GST Certification exam $400 + GST Day 5 of the course consists of a 2 part compulsory exam Rachel Whitney, Senior Trainer at Planit, has more than 15 years testing experience with vertical specialisation in finance, gaming, utilities and telecommunications. She s a knowledgeable presenter and highly skilled across the SDLC in test analysis and design, test execution and test management. Rachel is also an accomplished Business Analyst skilled at writing requirements, business case development and business modelling

28 Quality Assurance Management Professional Differentiate and certify your Quality Assurance skills at a high level Testers who are looking to develop their Quality Assurance skills and credibility now have a great way to differentiate and benchmark their abilities with the Quality Assurance Management Professional (QAMP) Certification. QAMP is designed for senior software testers seeking recognition of their competencies throughout the Software Development Lifecycle. Becoming QAMP certified marks you out as a management professional with diverse knowledge backed up with internationally recognised skills and work experience. BCS Requirements Engineering Certificate ISTQB Foundation Certificate OR IREB Requirements Engineering Foundation Professional Testing Processes A highly practical course perfect for those getting started in software testing This course is appropriate for anyone wanting to get a good understanding of best practice testing processes. You will learn practical and flexible techniques for testing software that are applicable at any level of testing. Professional Testing Processes (PTP) is one of Planit s flagship courses, exploring a structured approach to test analysis and design based on accepted industry standards. Participants learning experience is enhanced, by walking through the testing process in a practical, hands-on manner. Learn practical and flexible risk-based testing techniques Define and implement a professional approach to testing for small and large projects Reduce software defects by integrating testing into the development process Design testware that finds errors faster and with less effort Improve your software testing practices and the quality of your organisation s software Certified Agile Tester (CAT) OR ISTQB Advanced Test Manager Certificate Testing fundamentals System documentation and reviews Test analysis Test design Test scheduling Test execution and evaluation Incident management Test metrics Tool support Minimum 2 years Software QA experience Ask us about our Career Starter Package that includes the PTP course as well as the highly sought after ISTQB Foundation Certificate. 3 day course $2,200 + GST Fabulous! Each aspect was drilled down as attendees required - more where we needed it, not where we were confident and skilled Kerri Holzbauer, BT Financial Group, USER ACCEPTANCE TESTING

29 User Acceptance Testing (UAT) A risk-based approach to Acceptance Testing UAT is used widely across industries, ensuring that applications are fit for business purpose. This course is designed for testers and business users looking to effectively perform User Acceptance Testing and deliver high-quality business systems. On this practical course, you ll develop a comprehensive understanding of the objectives, roles and responsibilities of an Acceptance Tester, as well as the processes and techniques involved in delivering User Acceptance Testing. Describe the roles and responsibilities of a User Acceptance Tester, and the value that UAT adds to a project Determine business process scenarios and write quality test cases Understand the key information required to report effectively on testing progress and testing outcomes Recall the processes involved with incident management Define what is involved in managing and maintaining test material Identify the key processes and functions in the management of UAT User Acceptance Testing in context Acceptance test documentation Defining User Acceptance Test criteria Creating business scenarios Acceptance test execution and management reporting Problem management Documenting the acceptance test pack Managing the User Acceptance Test process e-business Testing The complete guide to testing on the web Planit s e-business Testing course will equip you with the skills and knowledge required to carry out quality testing of an e-business solution, providing a broad overview of the fundamental concepts ranging across many areas of ICT implementation, from web sites to cloud computing to mobile apps. It covers the functional and non-functional issues that can impact the quality of software online. By the end of the course, you should have and understanding of the technology, the testing issues involved and the differences between testing web and other applications. Describe how Internet-based applications are different to traditional applications Understand the different ways e-business solutions can be physically implemented Target testing based on the profile of your user base Demonstrate the usability and accessibility of web designs Produce a technical configuration matrix to assist with defining tests Explain the main technologies used in Web User Interfaces Implement different techniques for Web UI Testing Identify how state management can be implemented in web solutions Implement efficient test practices for state management Define the resources that can be used for e-business testing Describe technical testing areas that relate to internet solutions e-business basics e-business implementation User profiling Usability and accessibility Client configuration Web user interface testing State management e-business testing process 2 day course $1,750 + GST 2 day course $1,750 + GST Sarah Ireton, Senior Trainer at Planit, has been a trainer for over 15 years, specialising in software testing for the last twelve. In addition to the delivery of training Sarah has undertaken both consulting and test management roles at a number of Australian organisations across diverse industries and is an Associate Member of the Australian Computer Society

30 Test Team Leadership An essential skill-set for team leaders This course provides a solid platform for leadership roles, designed for test managers and senior testers looking to develop their leadership skills, specifically around resourcing and managing a test team. Test Team Leadership will equip you with the ability to better manage people, test activities and test strategy for better project outcomes. The course covers essential skills including communication, conflict resolution, appraisal and training. As the course progresses, you ll learn about test plan implementation, estimation, change management, incident management and test completion reporting. Learn how to form a good test team and manage an existing team Gain effective communication techniques Identify and resolve conflict Develop review, delegation, coaching and mentoring skills Understand how to use a test strategy to manage the test process and report on test activity What needs managing? The test team Communication skills Conflict resolution Appraisals and training How to use a test strategy Documentation reviews The test process Entry and exit criteria Metrics for estimation and progress Incident management Reporting Addressing common mistakes and issues Risk Management Testing Test smarter and more effectively Designed for software testing practitioners and business analysts, Risk Management Testing helps you identify and evaluate risk with confidence. You ll learn how to plan effectively for highly controlled projects, and manage risk by concentrating test resources in areas that provide the maximum business benefit. Get more control in software production and test strategically to reduce risk! Define the key risk concepts Recall core risk activities Summarise who the risk stakeholders are and identify their expectations Perform risk identification using a variety of techniques Classify the different ways of determining and recording risk values Introduction to testing and risk Risk management Risk identification Risk analysis Risk mitigation Risk control 2 day course $1,750 + GST 1 day course $950 + GST Very well run course that included the right amount of interactive activities to keep us all interested Kimberlea Dudley, Commonwealth Bank, PRACTICAL TEST MANAGEMENT

31 Practical Test Management A versatile approach to testing management This course assists test managers build their versatility, with a cross-discipline approach that allows you to work anywhere with confidence. Practical Test Management provides a repeatable and adaptable framework for ensuring quality systems are delivered on time and to budget. You ll explore flexible test management plans and strategies suitable for any project, technology or methodology you may realistically encounter in the workplace. Implement a structured framework based approach to test management Build appropriate test strategies for the size and type of project Create detailed testing project plans Estimate the costs, time frames and resources required Compile statistics and reports on progress Gain management skills for monitoring and controlling progress throughout the development and test process IT projects and building bridges Progressing the V-model The fundamental test process Test strategy Test project plan Management during the test process HP ALM Workshop Accelerated Testing with Quality Center and Sprinter This course is designed for testers who require hands-on skills using HP s ALM 11 suite, focussing on Quality Center and Sprinter. Learn how to use the HP suite to organise and manage all activities of the application testing process, including specifying testing requirements, planning tests, executing tests, and tracking defects. Discover the power of Sprinter in accelerating the manual testing process by automating repetitive processes. Understand common Quality Center concepts Specify requirements and understand traceability to test cases Design, schedule, execute and analyse test cases Adding and reporting on defects Install and launch Sprinter, connecting it with HP ALM Execute manual tests with Sprinter Run exploratory tests with no predefined steps Understand and use smart defects Create and annotate screen captures of your application Record and run macros on your test application Learn how to inject data Replicate your actions on another computer Creating test cases Defect reporting Defining business perspectives Introduction to Sprinter Using Sprinter for manual tests Sprinter features: power mode, data injection, macros and mirroring tests HP Quality Center 10 course also available - 1 day 2 day course $1,750 + GST 2 day course $1,750 + GST Matthew Schrader, Trainer at Planit, has worked in testing for over 14 years, including seven years in test management. Matthew s extensive experience across the spectrum of testing is a major asset in the classroom, allowing him to demonstrate lessons with practical examples. Matthew s excellent communication skills combined with his passion for testing and general enthusiasm energises students to ensure an effective learning environment and outcomes

32 Performance Testing using HP LoadRunner Enhance your skills by developing your load testing competency This course teaches students the fundamentals of performance testing using HP LoadRunner. By the completion of this course, students will be able to utilise LoadRunner s features to automate performance/load tests. Discuss the value of load/stress testing Plan for effective load testing Establish load test goals Create Web Virtual users using VuGen Read VuGen Web code Measure response time for specific business processes Verify functionality under load Parameterise scripts to handle user input data Customise scripts by adding VuGen functions Correlate script to process server-returned data Run load test scenarios Monitor performance test execution Interpret LoadRunner graphs Analyse and interpret test results Identify infrastructure resources and performance issues Create performance test reports Performance testing fundamentals Recording a Vuser script with VuGen HTML and URL recording levels Web Run-time settings to set Verify Vuser script functionality Multiple actions in a Vuser script Solve playback problems Correlation during and after recording LoadRunner scenario elements Using Run-Time Settings Scenario Execution Scheduling Scenarios Performance Test Management Understand Performance Testing from a Management Perspective This course is designed to give testers and test managers an excellent grounding in performance testing fundamentals, principles and techniques to effectively manage the performance testing process. You ll be able to manage performance projects and develop tests for performance to an appropriate level for the business. Additionally, you will develop a working knowledge in the use of key inputs into the performance testing process. Understand the performance testing environment Link different performance testing types to objectives Determine what information is needed for performing risk assessments Understand what is involved in managing performance testing Perform detailed planning tasks Identify how to find scenarios in the maze Choose the right test tools for your environment Perform statistical analysis techniques Analyse hardware and software performance from test execution Implement process improvement Fundamentals of performance testing Management principles Reasons and techniques for early performance testing Creating high-level test strategy and planning Performance test preparation and execution Monitoring why, how, what and when. Results analysis and tuning Performance evaluation 2 day course $1,750 + GST 2 day course $1,750 + GST Our trainer was terrific. The group found him to be professional, knowledgeable and friendly. The course was perfectly pitched and the training material was delivered in a clear and easy to understand manner Patrick Connolly, NSW Department of Education & Communities, PERFORMANCE TEST MANAGEMENT

33 Test Automation using HP QuckTest Pro Utilise the next generation in automated testing tools HP QuickTest Professional (QTP) and HP Unified Functional Tester (UFT), its latest version, are advanced test automation solutions for building functional and regression test suites. Learn how to conduct test automation using these tools to capture, replay and verify user interactions with most major software applications and environments. Understand the applications of test automation and its fundamentals Learn the basic to intermediate features of QuickTest Professional Be able to record and replay a script Learn how to use Object Repository and store object properties Parameterise the scripts and execute a script for multiple sets of data values Modularise your scripts using Actions Retrieve dynamic data at run time using Output values Verify actual results using checkpoints Create a shared repository and understand the benefits of shared repositories Use Editor view and write your own scripts using Step Generator Learn VBScript fundamentals to be used in QuickTest Professional Automation Concepts Object Repository and Highlighting Objects Script Generation Using Standard Checkpoints Utilising Parameters and Data Driven Tests Creating Mulitple and Reusable Actions Object Repository Administration and Maintenance Automation Framework Application of VBScript Operators, Statements and Functions Practical Test Automation Avoid Common Mistakes in Test Automation Test automation can deliver incredible ROI and improve testing coverage when deployed appropriately. Avoid common pitfalls and ensure the right management and infrastructure is used for working with automation tools. This course is designed for anyone looking for a fundamental understanding of test automation, introducing core principles and practices for test automation. You ll learn how to identify which situations are most suitable for test automation and execute a test regime that follows a proven process to maximise business results. Understand different automation tool types and how to apply them Choose the right tools for your needs Implement test infrastructure to manage automation effectively Apply cost benefit analysis to automation for high ROI Choose effective framework techniques and create automation assets early Comprehensive test reporting Create mass data for use across testing streams Introduction and fundamentals Understand the available tools and their benefits Automation frameworks What to automate and what not to automate cost benefit models Management and lifecycle Data generation 2 day course $1,750 + GST 2 day course $1,750 + GST Sarah Rees, Senior Trainer at Planit, has over 21 years experience in software testing across the UK and New Zealand, managing numerous major testing projects across both government and commercial sectors. Sarah s experience in testing and test leadership has allowed her to build significant skills in test analysis and test management, enabling Sarah to effectively temper orthodox test theory with the realities of software testing today

34 Business Analysis Training & Certification Planit leads the Australian and New Zealand markets in the provision of British Computer Society (BCS) Business Analysis training (formerly known as ISEB). BCS qualifications are internationally recognised, contributing towards the IIBA s CCAP and CBAP certifications, with the BCS International Diploma in Business Analysis being achieved by more than 27,000 BA s over the last 15 years. The following model provides a formalised pathway for developing your career in Business Analysis, and is the same model used by Planit s BA consultants. Certified Business Analysis Professional BCS Diploma in Business Analysis BCS Business Analysis Practice BCS Modelling Business Processes BCS System Modelling Techniques Agile Essentials BCS Requirements Engineering BCS Business Analysis Foundations courses Demostrate excellent verbal and written communication Elicit and analyse requirements Document requirements accurately and efficiently Manage requirements process Requirements Engineer Perform business process analysis and improvement Create unambiguous and testable quality requirements Effectively perform both business analysis and technical analysis Business Analyst Adept with process modelling techniques and process improvement Mentoring and providing leadership Highly capable at eliciting requirements Skilled at managing stakeholders Senior Business Analyst Develop and manage BA practices and standards within an organisation Managerial responsibilities for either a program, project or practice Undertake business improvement initiatives Provide consultancy and implement best practice methodology Business Analysis Lead / Manager Build and facilitate business architecture that leverages enterprise capabilities Work with business leaders to identify and implement strategic initiatives Work with top management to analyse risks and benefits of strategic decisions Business Architect / Strategic BA FURTHER OPPORTUNITIES roles

35 BCS International Diploma in Business Analysis British Computer Society (BCS), The Chartered Institute for IT The BCS Diploma is an internationally recognised qualification achieved by more than 27,000 business analysts. It is designed for BAs wanting to learn best practice and formalise the skills they have acquired in the workplace. The Diploma is composed of four BCS Professional Certification courses, each of which is also recognised by the International Institute of Business Analysis (IIBA), contributing to their CCBA and CBAP certifications. BCS Modelling Business Processes Certificate BCS Business Analysis Foundation Certificate BCS Requirements Engineering Certificate OR BCS Business Analysis Practice Certificate BCS System Modelling Techniques Certificate BCS Business Analysis Foundation An overview of business analysis This BCS accredited course is appropriate for business analysts of all levels, providing a complete overview of the business analysis ecosystem. The BA Foundation Certificate is a practical course that is particularly useful for current or aspiring business analysts wanting to develop their knowledge of the field in which they work, focusing on requirements engineering and beyond. Understand key business analysis concepts Explore the business analysis process model Learn how to perform requirements engineering Introduction to business analysis Role of the business analyst Business strategy analysis The business analysis process model Investigation techniques Stakeholder analysis Modelling the business system Business process modelling Requirements engineering Modelling the IT system Making a business and financial case Managing business change 21 CDU Oral Examination 3 day course $2,200 + GST Online course $700 + GST Certification exam $345 + GST Melissa Richardson, Trainer and Consultant at Planit, is an energetic and skilled IT professional with more than 15 years experience as a Business Analyst and Consultant working on a wide variety of projects in industries such as Utilities, Retail, Telecommunications, Media, Airlines and Gaming. She is an engaging and knowledgeable presenter whose breadth of experience in Business Solution Delivery adds real-world insight to an enjoyable classroom experience

36 BCS Requirements Engineering Essential BA skills for facilitating successful IT projects This course is for Business Analysis practitioners and other interested stakeholders who wish to gain or improve their skills in business system requirements investigation and specification. The BCS Requirements Engineering Certificate presents participants with a systematic approach to eliciting, analysing, validating, documenting and managing business system requirements. Learn vital techniques for effective requirements engineering Identify business system requirements Analyse business system requirements Document business system requirements The role of the analyst The requirements engineering process Actors and viewpoints Project initiation Facilitated workshops Fact-finding interviewing Documenting requirements The requirements catalogue 21 CDU Other requirements elicitation techniques Analysing requirements Scenarios and prototyping Requirements management Validating requirements Requirements and systems development BCS System Modelling Techniques Use best-practice modelling techniques to improve your systems BCS Systems Modelling Techniques is an internationally recognised qualification designed for business analysts engaged in systems improvement and modelling. This course provides participants with a framework and a proven set of modelling techniques for use in specifying IT systems, including selected models from the Unified Modelling Language (UML). The course features use case diagrams, use case descriptions, analysis class diagrams, interaction diagrams, activity diagrams, state machine diagrams and the package notation. Learn Unified Modelling Language Understand best-practice modelling techniques and when to apply them Define functions and data for business IT systems Identify and define business rules in structural models Understand the relationship of models to the Unified Process Confirm business needs against system requirements Bridge the gap between requirements specification and software development or package selection Context for systems modelling Modelling user requirements Structural and behavioural modelling Use case diagrams and use case specifications Activity diagrams Analysis class diagrams and objects State machines Interaction diagrams Introduction to the Unified Process (UP) 21 CDU * 3 day course $2,200 + GST Certification exam $315 + GST 3 day course $2,200 + GST Certification exam $315 + GST Very informative course excellent presenter! Provided tonnes of information that was well presented and all tied together in a logical sequence Sarah Arieni, Independent Contractor, BCS REQUIREMENTS ENGINEERING

37 BCS Modelling Business Processes Improve your processes to realise business outcomes Modelling techniques are a crucial component of the business analysis toolkit and process modelling underpins the work of organisational process improvement. This course is for anyone involved in business process design, re-design and process improvement to realise enterprise goals. Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. The course promotes a hierarchical and holistic approach which considers not only process but also relevant factors in the surrounding business operating model. BCS Business Analysis Practice Gain strategic business analysis skills A key role of Business Analysts is to drive business improvement and attain business benefits. The BCS BA Practice certification course (formerly known as ISEB BA Essentials) is designed for BAs who are looking to improve their analysis, planning, problem-solving and strategic skills. This course teaches participants how to develop effective and feasible business solutions by using a range of strategic analysis and enterprise improvement techniques. Gain skills in identifying business issues, opportunities, problems and solutions. Understand best-practice modelling techniques and when to apply them Learn about the systems within an organisation Understand value chain analysis Understand the purpose of business processes Learn to use process redesign patterns Bridge the gap between business process and IT requirements Understand how the use of effective process modelling techniques impacts the definition and creation of fit for purpose IT requirements Context for business process modelling The organisational view Modelling an organisation Modelling processes Creating As Is process models Analysing tasks 14 CDU Human aspects of process performance Managing / measuring processes Process improvement and redesign Creating To Be process models Implementation issues IT support for business processes Explore fundamental business analyst competencies Perform SWOT analyses Manage stakeholders Undertake gap analyses Implement business activity modelling Business analysis rationale Strategic analysis in context A project approach to business analysis Understanding the situation / issues Business perspectives Analysing and modelling the business activities Creative problem solving Identifying potential solutions Making the business case 21 CDU 2 day course $1,750 + GST Certification exam $315 + GST 3 day course $2,200 + GST Certification exam $315 + GST Decler Hague, Trainer at Planit, has extensive training experience, working both in business and university environments. For more than a decade, Decler lectured in a wide variety of subjects including Information Systems, Business Analysis and Modelling. Decler s natural teaching style and facilitating ability have ensured consistently positive feedback throughout his career, and are a major asset that he brings to the classroom

38 ACCREDITED CBAP Exam Preparation Course Fully prepare yourself for the IIBA s CBAP examination ACCREDITED IIBA Certifications (CBAP & CCBA) International Institute of Business Analysis Certifications This three day instructor-led course is designed to help you prepare for the IIBA s Certified Business Analysis Professional (CBAP ) exam, while also satisfying the full Professional Development (CDU) requirements of this certification (21 hours). For less experienced Business Analysts, it can also be used as a guide for achieving the IIBA s Certification of Competency in Business Analysis (CCBA ). This course reviews in detail the various terminology and concepts related to the Business Analysis Body of Knowledge (BABOK ) version 2.0, and involves many quizzes and exam simulations. Our experienced instructors provide participants with feedback on their progress; offering advice on any areas requiring further attention in order to maximise your results in the CBAP examination. Demonstrate an understanding of the field of Business Analysis Identify and define the major Knowledge Areas in the BABOK and all their Tasks Understand the relationships between the Knowledge Areas in the BABOK Describe the techniques used in business analysis to uncover requirements as well as the pros and cons of using them Business analysis planning and monitoring Elicitation Requirements management and communication Enterprise analysis Requirements analysis Solution assessment and validation 3 day course $2,200 + GST 21 CDU Established in 2003, the IIBA is a well recognised professional association for business analysts, with over 10,000 members worldwide. The IIBA assists business analysts by defining standards of practice through its Business Analysis Body of Knowledge (BABOK ) Guide, identifying skill sets necessary to effectively perform a BA role, and by formally recognising the skills of BA professionals through the IIBA s CCBA and CBAP certifications. The IIBA s certifications are used by employers to benchmark your skills. In order to achieve these certifications you must meet a specific set of requirements, set by IIBA to verify your skills by checking your work experience, education and references. These requirements are outlined below. Certification of Competency in Business Analysis (CCBA) 3,750+ hours (approx. 2 years) of relevant work experience in the last 7 years 900+ hours in 2 BABOK Knowledge Areas OR 500+ hours in 4 Knowledge Areas 21+ hours of professional development over the last 4 years (21 CDUs) Minimum high school education or equivalent Two references from a career manager, client or CBAP recipient Signed Code of Conduct Certified Business Analysis Professional (CBAP) 7,500+ hours (approx. 4 years) of relevant work experience in the last 10 years 900+ hours in 4 BABOK Knowledge Areas 21+ hours of professional development over the last 4 years (21 CDUs) Minimum high school education or equivalent Two references from a career manager, client or CBAP recipient Signed Code of Conduct Both certifications also include a certification examination that covers components of the BABOK. The BCS Diploma is a great course for Business Analysts of all levels. I highly recommend it to both prospective and experienced BA s. Undertaking this course is the best thing I ve done for advancing my career as a BA Archi Armani, Macquarie Bank, BCS DIPLOMA IN BUSINESS ANALYSIS

39 Enquire Today Whether you re seeking software testing or business analysis assistance, Planit has the training and consulting solutions to meet your needs TERMS AND CONDITIONS: Planit declares that all information contained within this booklet is correct at the time of printing and no responsibility will be made after publication. Training is organised and controlled by Planit Test Management Solutions Pty Ltd (ABN ) who reserve the right to make any amendments to course schedules, dates and locations and will make every effort to notify delegates within a reasonable period of time. However, Planit is not responsible for personal travel, accommodations, or other incidental expenses in connection with changes to a course. No voice or visual recordings are permitted in any of Planit s training sessions. PAYMENT, TRANSFERS & CANCELLATIONS: Payment can be made by credit card (surcharge Amex 5%), cheque or bank transfer. All courses must be paid in full no less than 14 days before the commencement date of the course. Attendee substitutions may be made at anytime prior to commencement of the course, without penalty. Transfers to alternate courses are possible where places are available. A transfer fee of 20% of the course price (excluding exam fee) will apply to any clients that reschedule their course booking within 14 days prior to the original course commencement date. Cancellations made within 14 days of course commencement will be charged in full. Failure to present for a registered course will be charged in full. PRIVACY: Planit is committed to protecting client privacy. The information collected on the enrolment form is for the purposes of processing client registrations, keeping clients informed of upcoming events and assisting us in improving our client service. Refer to the Privacy Policy at If you do not wish to receive information from Planit please [email protected] and type remove my details in the subject header. Please include your contact details (name and company) in the . # Learntesting online versions of the ISTQB Advanced Test Analyst, ISTQB Advanced Test Manager and ISTQB Advanced Technical Test Analyst courseware are pending accreditation with the ANZTB. * Students completing BCS System Modelling Techniques must apply for Continuous Development Units (CDUs)

40 confidence in your systems The main reasons for Planit s clients engaging our services are as follows: 1 protect business reputation avoid costly software defects enhance speed of project delivery reduce software maintenance costs Benefit from the expertise of 450+ skilled permanent software testers and business analysts Planit Test Management Solutions Follow us on [email protected]