Tim Donkersgoed 30 Stillwater St. Elmira, Ontario N3B3M1

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1 PROFESSIONAL PROFILE: Experienced in a variety of roles including Test Management, Team Lead, Automated Test Developer, and Software Quality Analyst with extensive experience in all aspects of software quality assurance and project management. Excellent communication skills and a demonstrated ability to prioritize multiple tasks while working both independently and in team settings. Experience with SDLC as both a QA and a technical analyst with the ability to influence groups and individuals to achieve the best result on time and on budget. A hands-on, lead by example individual who is extremely dependable with a strong attention to detail, an exceptionally short learning curve, and an inquisitive mind and a lively personality. EMPLOYMENT HISTORY Intelligent Mechatronic Systems (February 2009 Present) Manager Development Quality / Tier III Support (February 2013 Present) Managing a team of six (6) manual and automated testers successfully managed the completion of testing and customer roll out of a third generation GPS vehicle tracking product. Primary personnel responsibilities include performance reviews, career growth, resource planning and recruitment. Additional responsibilities include defining test strategies and test plan development (for internal and external customers), test environment coordination, automation and performance test planning, unblocking obstacles (in an agile context), working with other business units to improve quality (more quality control) and working with our various clients (representing both managerial and technical roles) to promote testing activities and to educate them on our products. ts. Supervising three (3) Tier III Support personnel while providing additional hands-on support during off hours and during peak load. Extensive experience working with help-desk personnel to support a variety of customer enquiries.. Windows, Microsoft Office Suite including Visio, Powerpoint, Project, Jira (w Agile plug in), White Boards, Confluence, Sharepoint, Eclipse, Java, Jboss 7.1.1, Maria DB 10.0, MySQL 5.6, LDAP, Tortoise SVN, Jenkins Senior Software Test Specialist / Scrum Master / Test Lead (February 2009 January 2013) Working in a dual role of Senior Software Test Specialist / Scrum Master within an agile team successfully completed the testing, pilot, and customer roll out of a third generation GPS vehicle tracking product. Primary responsibilities include leading the team, coordinating testing and test environments, test data extraction using SQL, testing the software including manual, automated regression and performance testing, and reporting to senior management. Additional responsibilities include requirement definition and prototyping, java development, student and team mentoring (and performance feedback), product demonstrations and training, and production support to staff and external clients Working as a test lead successfully completed the testing (and subsequent upgrades) of a second generation GPS tracking product. included software / hardware testing, automated regression testing, bug identification and prioritization, metric generation for management and team mentoring Windows 7, Windows XP, Linux (CentOS), JBoss 5.1, MySQL, SQLYog, JIRA, Java, HTML/CSS, WATIR / Selenium, Visio, GIMP, PuTTY, Cygwin, Eclipse, WinSCP, SoapUI, Sharepoint, LDAP

2 NVP Software Testing, Bolton, On. (November 1996 February 2009) NVP Software Testing is a consulting services company that provides industry-leading software quality assurance and testing services, customized to address client s business requirements. NVP Software Testing's Clients and Projects: Copyright Collective of Canada and Canadian Retransmission Collective (July 2008 February 2009) Tasked with developing, executing and verifying the results of complex financial transactions for a proprietary royalty distribution and management system As the senior member of the test team, was responsible for providing guidance and support to other members of QA while maintaining the test environments and data. Was a frequent representative of the team in test proof meetings with an independent auditor and an active attendee in project status meetings involving all stakeholders. Windows XP, Windows 2000, SQL Server, SQL Query Analyzer, In-house Test and Bug Tracking Tools Practice Solutions (Part Time: November 2008) Test Tool Evaluation Representing our customer, investigated their system requirements to propose a short-list of automated GUI testing tools that would suit. From this list, vendors were invited to present a proof of concepts of their product at the customer's location. Based on the predefined factors (including cost), a recommendation was made and the customer confidently selected a tool that had been proven to work in their environment. Intelligent Mechatronic Systems (Contract: January 2008 June 2008) Acting as a and mentor to a team of testers, tasked with the testing of a second generation GPS tracking product. included test flow charting, software / hardware testing, test data creation (singular and bulk) and extraction, bug identification, test status reporting to management, and test mentoring. Windows XP, My SQL, JIRA, Java, HTML/CSS, WATIR / Selenium, Wireshark, MS Visio, UpTime Copyright Collective of Canada and Canadian Retransmission Collective (July 2007 November 2007) Tasked with developing, executing and confirming the results of testing for a proprietary royalty distribution and management system. As the senior member of the test team, was responsible for providing guidance to junior testers while maintaining the test progress, environments and data. Also became a representative of the team in project status meetings involving all stakeholders. Windows XP, Windows 2003, SQL Server,.Net, Microsoft Project, In-house Test and Bug Tracking Tools

3 Telus / Telus Mobility (Contract: January 2005 May 2007) Team Lead / Senior Performance Analyst Working in a dual role of Team Lead / Performance Test Analyst, managed a team of performance testers tasked with ensuring system performance was maintained. Successes from this contract included a much greater confidence in performance testing within the development team, an identification and resolution of numerous bottlenecks and other performance improvements within the code, and the generation of reliable baseline metrics for future testing. Planning of team members, features, and test tasks. Performance requirement gathering (at both the functional and system levels) between Operations (Middleware, Database Architects, System Analysts), Business and Development Training / support of team members / upper management on tool usage and process Scheduling environment availability between Development, QA and Automation teams. Development / Execution of LoadRunner performance tests for Web and Client Server apps Data investigation and extraction for the purpose of testing Monitoring / Analysis / Reporting of LoadRunner performance tests for Batch type applications Analyze / Report / Propose possible improvements based on the test results Development / Execution / Reporting of QTP / WinRunner data driven regression tests for Web applications Windows 2000, LoadRunner, Quick Test Pro / WinRunner, HP Quality Center, WebLogic, Oracle, Perimeter Financial Corp / Markets Inc. (Contract: September 2004 December 2004) Senior Working as a Senior Quality Analyst to develop and execute test cases, and generate results for an off-shore developed stock market offering system while communicating these results to all levels of management. As the senior member of the test team, was responsible for providing guidance and support to other members on tool usage and process. At the conclusion of this contract, the product had been effectively tested for large scale use. Windows 2000, Microsoft Office including Microsoft Project, In-house Test and Bug Tracking Tools DataLink Consulting (Contract: April 2004 August 2004) Team Lead Working as a Team Lead, managed a team of up to 8 team members in the gathering and consolidation of requirements for a wealth management system, developing test plans and test data for the product, planning and scheduling environment availability, and chairing weekly meetings including the vendor, business analysts, senior management, and the project champion. At the conclusion of this contract, the developed software fit the needs and expectations of the field agents while forging ahead the goals of the business. Windows 2000, Microsoft Office including Project, In-house Test and Bug Tracking Tools Telus Mobility Performance / Automation Analyst (Contract: May 2003 Oct 2003) Working as Performance Analyst, was tasked with the development and execution of performance tests to gather baseline metrics in advance of a system upgrade from HP to Sun. During the course of testing the new system, a number of issues were identified and resolved with further optimizations making the

4 much stronger then originally expected without impacting the projects release timeline. As the Automation Analyst, was asked to create a suite of automated regression tests for an online account management system. Along with the identification of a number of bugs during development, repeatable regression tests allowed the manual team to confidently focus on other functionality. Installation and maintenance of LoadRunner 6.0 for stress testing Development, execution and benchmarking of LoadRunner tests (Tuxedo, HTML) Development and execution of WinRunner scripts to gather UI response time metrics for comparison Execution, analysis (in conjunction with the development team), re-execution (following optimizations and bug fixes) and daily reporting of the testing results Development and execution of WinRunner scripts (Web) to return system Windows 2000, LoadRunner and LoadRunner monitoring tools (WebLogic, Oracle, Network Bandwidth), WinRunner, TestDirector Enbridge / CustomerWorks (Contract: December April 2003) Test Automation Analyst Working as a Test Automation Analyst, led a small team in the automation of data driven regression tests for a Customer Information Application with the goal of handing over the knowledge to allow the team to take on the responsibility of writing more tests. Installation and maintenance of WinRunner 7.0 and TestDirector 7.0 Development and execution of WinRunner scripts for testing a Customer Information application Train / support personnel on the use of WinRunner and TestDirector Windows 2000, WinRunner, TestDirector EMPLOYMENT HISTORY BEFORE 2003 Incubed / Equitable Life (October 2002 November 2002) Senior Automation Analyst Install / train / support personnel on the uses of WinRunner / LoadRunner Bell Canada / Bell Actimedia (Contracts: June 2002 Sept 2002, Sept Nov 2001, Jan 2001 Feb 2001) Manage a team of 5-8 members developing schedules, plans, scheduling for the testing of a yellow pages Functional testing of a project that consolidated customer information Evaluation and recommendation of an automated GUI test tool Telus Mobility (Contract: January 2002 May 2002) Test Automation Developer Installation, maintenance, training, support of WinRunner / TestDirector 6.0. Development and execution of WinRunner scripts (PowerBuilder, Web) for testing a Billing and Subscriber Assignment and Activation application Sears Canada (Contract: January 2001 August 2001)

5 Senior Automation / Performance Analyst Installation and maintenance TestDirector 6.0, WinRunner 6.0 and LoadRunner 6.5 for testing a Catalogue Order Entry application (Windows Sockets) Unleash Corporation (Contracts: June 2000 October 2000, November December 2000) Develop and execute manual tests for Web based Insurance application and a client-based telemarketing application ClearNet Communications (Contracts: January 2000 May 2000, November 1997 May 1998) Automation Analyst Installation, development, and maintenance of WinRunner 6.0 (functional) and LoadRunner 5.0 (stress) for testing a Billing and Subscriber assignment and Activation application Installation, development, and maintenance of WinRunner 50 (functional) for testing a Billing and Subscriber assignment and Activation application Consumers Gas ( Contracts: May 7 September 1999) Test Automation Developer Installation and maintenance of WinRunner 5.0. Development and execution of testing (baseline, regression and forward tests) of WinRunner scripts on GUI applications using PowerBuilder, MS Access, Clarify and other platforms for Y2K compliance of Mainframe, Clarify and PowerBuilder Applications MetroNet Communications (Contracts: May 1998 November 1998, Part Time: May 1999 August 1999) Develop and execute tests for PicCare product for Y2K compliance Develop and execute test cases for PicCare product ensuring the correct transfer of files between various telecommunications company EDUCATION Electronics Engineering Technology Diploma, Conestoga College 1995 Managers Workshop (QAI Canada) 2007 INTERESTS Electronics (computers / home audio), golf, soccer, outdoor activities (camping, canoeing, and hiking) REFERENCES Available upon Request

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