IFS APPLICATIONS FOR CIVIL AVIATION MAINTENANCE & SUPPORT

Transcription

1 IFS APPLICATIONS FOR CIVIL AVIATION MAINTENANCE & SUPPORT

2 OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market. And to help us achieve that ambition, we put simplicity at the forefront of everything we did. We still do. We decided that we would make only one product, which can be easily configured to match the specific requirements of a broad range of industries. We still do. We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. We decided to design IFS Applications as a component-based structure so it can be easily extended and updated. We still do. We decided that each software component must be totally compatible with every other, yet capable of running independently. We still do. We decided to build a product that could handle change and long-term evolution. We still do. And, that we would make the most user-friendly business software on the market. We still do that, too.

3 CIVIL AVIATION MAINTENANCE & SUPPORT 3 LEADING INTEGRATED CIVIL AVIATION MAINTENANCE & SUPPORT CAPABILITY Modern airline fleet management demands both operational effectiveness and financial efficiency, particularly with over 70% of the whole-life costs of complex equipment incurred during in-service support. Power-by-the-hour or total care type contracts have also become increasingly significant, making the availability of the aircraft, engines and aircraft components the primary driver for operational success. But this must be achieved within a robust financial structure, under increasing regulatory control and with the impact of globalization. The IFS Applications solution focuses on reducing and managing aviation support costs, whilst also increasing asset availability and delivering comprehensive, intelligent and predictive support. IFS Applications provides a modern, powerful and user friendly business application which supports cost reduction and achievement of required service levels through the life cycle of civil aviation fleets. To achieve high levels of availability in the civil aviation environment, IFS understands that operators, suppliers and service providers need to continually improve performance of fleets, assets and the associated maintenance processes with a fleet perspective, considering geographic locations, in an enterprise wide solution. IFS Applications targets fleet availability by recognizing that this is improved where processes are agile and efficient, and fleet maintenance and operational servicing are synchronized. For nearly 20 years, IFS has worked closely with leading original equipment manufacturers, contractors, suppliers and service companies to ensure our solutions meet the civil aviation support industry s stringent requirements for maintenance of aircraft fleets. With over 400 Enterprise Asset Management (EAM) or Maintenance Repair & Overhaul (MRO) companies using IFS solutions today, our strategic focus on the civil aviation industry is evidenced in a deep industry expertise, broad functional coverage and a solid track record. IFS Applications offers flexible, modular business solutions that manage the entire civil aviation lifecycle of contracts, projects, MRO, assets and services. IFS Applications includes functionality for contract and project management, risk management, budgeting and forecasting, engineering, material management, sub-contracting, document management, fabrication, service and maintenance management, as well as financials and human resources. Being component-based, i.e. built on a service-oriented architecture (SOA), it is easier to implement and implementation can be incremental to align with the growth and scope of your business - offering flexibility and agility to changing organizations through scale-up/down of operations as well as company acquisitions and divestments within one global, multi-country, multi-site, multi-language application. We have a cross-section of customers from airports, airlines and third party MRO organizations as well as a significant defense customer base and IFS has built and deployed solutions with capabilities that cover all aspects of the lifecycle of aircraft, engines and aircraft components. WELCOME TO IFS

4 4 CIVIL AVIATION MAINTENANCE & SUPPORT CIVIL AVIATION SUPPORT IS CHANGING OUT THERE Things are changing rapidly in the civil aviation support industry regardless of whether you specialize in heavy or line maintenance of aircraft or engines, component repair, you are an original equipment manufacturer (OEM) and delivering aftermarket services or a third party engine overhaul shop. There is a rapidly increasing focus to consistently deliver on time, to conform to regulatory controls and to continuously improve turnaround times in the most cost-effective manner whilst maintaining a high quality of service providing your customers with the best value possible and maximizing your profits. The commercial and operating landscape is also changing, with an increased use of contracted-out services, pressure for standardization, demand for agility to be able to handle change, and the traceability and support for the entire asset lifecycle - all these are key requirements of a civil aviation service supplier today. The civil aviation support industry is always transforming and adjusting and operators are increasingly evaluating their suppliers information technology infrastructure because of the difference it can make when it comes to standardized processes, documentation delivery, accountability, operational availability, and ability to adapt to their downstream changes. IFS APPLICATIONS HAS BEEN DESIGNED WITH THESE OBJECTIVES IN MIND

5 CIVIL AVIATION MAINTENANCE & SUPPORT 5 IFS understand the requirement that the civil aviation business application support solution needs to be agile and be able to adjust to and address these changing needs. Therefore, if you operate, own, develop, manufacture or maintain complex civil aviation assets with long in-service life spans, then continued and efficient through-life support is an integral part of your business and operational model. To deliver against these new contracting mechanisms, service providers are challenged with new objectives aimed at: Improving service delivery quality Improving availability and supporting capability improvement through efficient modification embodiment Complying with regulatory requirements, including health & safety and environmental factors Optimizing expensive and scarce internal workforce resources Achieving reduced support budgets doing more with less Maintaining a mix of aged and newly introduced assets with different maintenance and configuration management needs. ASSET MANAGEMENT AND CONTROL An accurate and complete asset record is essential for all aspects of maintenance, repair and overhaul. The asset management and control features enable customers to maintain asset records for aircraft, engines, major assemblies and components. Each asset record stores maintenance activities, configuration details, location and status histories. A full history of equipment usage is maintained based on installed locations and modification applicability and embodiment is recorded. achieve improved turnaround times and superior customer service. It also enables customers to create operator specific approved maintenance programs while ensuring compliance with airworthiness requirements. Full support for condition-based maintenance, fault data management and deferral rules supports development of an optimal maintenance program for each asset type. MAINTENANCE PLANNING Enables customers to plan maintenance activities around their operational schedule and requirements. Dynamic scheduling options provide Gantt visibility of planned maintenance activities, including pending and overdue tasks, allowing for resource assignment and material allocation well in advance of maintenance activities thereby eliminating bottlenecks and delays using interactive graphical scheduling. Modifications, including post maintenance checks can be managed alongside other planned maintenance activities. OPERATE ASSET Enables operators to record and monitor the use of an asset by capturing information during the normal operation of a single asset or a fleet. MAINTENANCE PROGRAMMING Enables customers to manage maintenance programs for different types of assets in line with the airworthiness and operational requirements. Flexible definition of maintenance intervals (calendar or usage based) and tolerances with recording of maintenance instructions to include material usage, tools and facility requirements and required sign off levels. The capabilities support all aspects of maintenance programming and help companies

6 6 CIVIL AVIATION MAINTENANCE & SUPPORT Operational information for each asset commonly includes hours and cycles flown, with dates, times, routes and locations. Any defects and faults occurring during the normal operation will be associated with the event. During normal operation, the system assists customers in the management of any defects or faults that are able to be deferred in accordance with normal operational procedures defined in the Maintenance Program (commonly called deferrals). The IFS Flight Log capability allows recording of Operational Plans, analysis of Faults and Deferrals and management of all future requirements. LINE MAINTENANCE EXECUTION Enables customers to manage programmed work, optimize resource and material availability against planned tasks and capture costs of maintenance execution. Integrated material demands ensure the right parts at the right place and time and requisitions to be made for parts and/or services through the procurement system are linked to each work order. A mobile work order app for android and Windows 8 allows maintainers access to all required information and documentation and enables realtime feedback of work order activity to planners while reducing the need for training and paperwork. BASE MAINTENANCE EXECUTION Powerful and flexible work order management with execution logic enables customers to optimize each maintenance service visit and improve turnaround times, while maintaining a high standard of customer service. Integrated material demands ensure the right parts at the right place and time and requisitions to be made for parts and/or services through the procurement system are linked to each work order. A mobile work order app for Android and Windows 8 devices allows maintainers access to all required information and documentation and enables real-time feedback of work order activity to planners while reducing the need for training and paperwork. MATERIAL MANAGEMENT Enables customers to manage sub-assemblies and components both on and off the asset during purchasing, inventory and warehousing activities, including full traceability of all assets and identifiable components through the life-cycle. Integrated procurement includes requisitions, approvals and RFQ management. Customer Orders allow management of the sale of spare parts and services and efficient invoicing of all MRO activities. Inventory optimization tools allow differentiated, highly automated inventory planning integrated with the demand forecast. It also makes inventory replenishment more agile by providing a multitude of planning strategies such as economic order quantity, service-level driven safety stocks and special models to handle slow-moving parts. A comprehensive warehousing capability manages the entire warehousing process from goods receipt to point of issue and includes support for traceability, shelf life management, consignment stocks and statistics. EMPLOYEE RECORDS Enables customers to optimize the scheduling of their workforce to ensure the employees with the right skills are assigned to the right jobs and maintain personnel records and data. Employee records hold all employee details including current competencies, education, licenses and all training records. Providing controlled access to employee data, it simplifies the maintenance of employee information while serving as the foundation for the comprehensive operation of all employee-related processes. Integrated Incident reporting supports Health and Safety Management in support of MRO airworthiness requirements. DOCUMENTATION IFS Applications provides full control over the operation s documentation including technical

7 CIVIL AVIATION MAINTENANCE & SUPPORT 7 manuals, airworthiness directives and required regulatory reports. It handles the creation and development process for documents and includes easy-to-use search tools. Functionality includes workflow, templates, version and release management, support for invoice scanning (OCR) and redlining. Electronic technical manuals can be linked to maintenance program information to provide up to date configuration controlled and accurate maintenance data for the maintainer. QUALITY AND COMPLIANCE MANAGEMENT Enables organizations to manage the quality of components and to forecast and optimize future requirements and operations. The system allows the definition of control plans, test and inspection instructions, standards for parts, suppliers, or manufacturing processes or any combination of these. Samples are linked to shop orders, purchase orders, serial numbers, lot numbers, and time stamp processes. It provides support for the most common Statistical Process Control (SPC) charts for variables and attributes, and capability indices can be calculated for any process. IFS Applications includes a broad variety of solutions for efficient reporting and enhanced control in managing compliance and non-financial reporting. The solutions are fully integrated with IFS Applications to promote user productivity and reduce time spent on non-value-adding administration and thereby cut costs. MAINTENANCE & SUPPORT PERFORMANCE Provides information for business leaders and managers to improve efficiencies and make optimal use of the resources and facilities available through extensive reporting, analytics, and business intelligence and a capability to view the effectiveness of the operational business processes. CLOUD & MOBILITY For most airline MRO organizations core business does not revolve around the maintenance and support of enterprise software. Core business is to, instead, operate, maintain or support aviation assets and to profitably serve customers. Supporting ERP, MRO and EAM software is not likely to be a core discipline. That is why IFS take a flexible approach to cloud computing, leveraging its range of specific capabilities according to the business needs of our civil aviation customers so as to maximize their benefits. This applies to both the deployment model for IFS Applications, as in the examples with IFS Touch Apps and IFS Cloud, to leveraging software plus services (S+S). Our cloud solution allows you to offload a number of critical functions and infrastructure concerns including servers, operating systems, databases, application maintenance, and fault correction to the professionally managed IFS Private Cloud. But, this offering is only one element in IFS s strategy for cloud computing overall we design our package with the most desirable elements of cloud computing into an attractive and compelling service offering. In addition, whether on premise or hosted in a cloud, mobile devices such as tablets and smart phones offer an additional capability to maximize the efficiency of the IFS modular maintenance and support solution. For most operational activities, maintenance engineers should be mobile, MRO shop based or on the line being sufficiently agile react to changing situations. However, our unique strategy is that mobile applications should not clutter the user with superfluous information or process overhead: Only give users the functionality in the app which they need for the specific task they need to complete, put it in a familiar form to increases efficiency and effectiveness; design them for the characteristics of their specific working environment e.g. the aircraft MRO shop. IFS offers mobile solutions for every user: For CASUAL USERS using complementary business apps while on the move For PROFESSIONAL USERS when mobility is business-critical For TRANSACTIONAL USERS super users who want the entire suite on the tablet

8 8 CIVIL AVIATION MAINTENANCE & SUPPORT YOUR CIVIL AVIATION MAINTENANCE & SUPPORT Whether you re in engineering, contracting, procurement, fleet or aviation facilities management or any other field related to aviation support, IFS Applications provides complete lifecycle support of contracts, projects, assets and services. Thanks to its inherently modern and state-of-the art architecture, IFS Applications can be extended to provide additional functionality you might require, and can be precisely configured to match the demands of your business today and in the future. I NEED TO OPTIMIZE PLANNING AND FORECASTING We recognize that as important as visibility into your day-to-day aviation maintenance operations is, the ability to exercise control over the long-term maintenance horizon is key. IFS Applications lets you forward plan the short, medium or longer plan horizons, allowing achievement of improved turnaround times, eliminating non-productive wait periods and reducing on-hand inventory cost by synchronizing material demands with planned maintenance activities. I NEED TO MEET SAFETY REQUIREMENTS We recognize that aviation support is a complex and potentially dangerous enterprise that needs to be managed within a robust safety framework. IFS Applications keeps track of the validity of employees licenses, certifications and skill sets, and assigns the correctly qualified personnel to specific tasks on any given asset. There is a specific Health & Safety module, and the solution gives full auditable traceability, of all tasks performed, with audit trails, that can be made available to regulatory authorities and customers as and when required. All users work with the same information so that when airworthiness requirements are released, all personnel have complete visibility of impact at aircraft, in the hangar or in a workshop. I NEED TO IMPROVE OPERATIONAL EFFICIENCY With increasing global competition in the market, cost cutting measures alone will not deliver competitive advantage. IFS recognizes that service providers need to rethink operational structures and processes radically decreasing turnaround times, providing higher quality of work and lowering total throughput costs. IFS Applications identifies and reduces inefficiencies, and adds real customer value. The solution allows you to take into account both activity and resource dependencies and constraints when managing a MRO activity. With full integration to capacity planning, resources can dynamically be assigned or allocated to maintenance operations thus ensuring the achievement or bettering of promised dates. This allows planners to take effective action to prevent delays in achieving maintenance activity schedule dates. I NEED TO OPTIMIZE EACH MAINTENANCE SERVICE VISIT Complex assets, particularly aircraft, frequently contain components that while in themselves are not due for a service inspection may quite possibly need to be removed in order for another item to be serviced. Forecast task visibility supports maintenance improvement regimes such as opportunistic maintenance and Out of Phase Maintenance activities by combining these with other tasks in the plan to optimize the schedule and avoid re-work. In addition, IFS Applications also offers support for Reliability Centered Maintenance (RCM) to satisfy maintenance programs according to various standards including MSG-3. I NEED TO COLLABORATE WITH MY CUSTOMERS AND SUPPLIERS Managing a successful aviation support business or operation depends on making quick decisions by engaging customers and suppliers every step of the way as part of an end-to-end enterprise. IFS Applications keeps customers and suppliers fully informed so that they can check the implications of any reschedule requirement particularly relevant in a Performance Based Logistics (PBL) contracting environment. Secure Business-to-Business portals extend the enterprise to suppliers and customers allowing them to respond quicker, whether to react to aircraft asset availability, approve/respond to quotations or tasking, view the progress of work orders, receive purchase orders, show availability of parts, or update their delivery times.

9 CIVIL AVIATION MAINTENANCE & SUPPORT 9 CHALLENGES I NEED TO SUPPORT REGULATION & COMPLIANCE Managing regulations and compliance is an essential capability needed by any modern civil aviation support organization. Be it export control management or conformance to international maintenance standards a solution is required to support engineers in the planning office, or engineers at the aircraft whether in service or under maintenance. IFS Applications offers specific modules that deliver auditable traceability of all tasks performed at all stages of work execution and through full integration between the maintenance planning and execution functions What do I need to do? and How should I do it? Maintenance planners can ensure compliance whether the assets are in service or being maintained. IFS Applications has a full export control capability allowing suppliers with multi-site/geographical operations to manage export products and regulations. I NEED TO KNOW WHICH ASSETS TO MANAGE Knowing when components or sub-assemblies require, or are likely to require, maintenance checks can provide a distinct advantage. This enables you to plan current maintenance with forward operational tasking, e.g. once returned to service, the asset has the maximum number of operational hours required by the operator. IFS Fleet and Asset Management provides management of maintenance and modification programs, configuration control and operational activities as well as line maintenance and scope definition for heavy maintenance. Fleet and Asset management is fully integrated with other functions and uses advanced concepts and capabilities to ensure that maintenance is done at the optimum time to support operations at a minimum cost as well as ensuring that correct and allowable configurations of assets are maintained. I NEED TO SUPPORT COMPLEX CONTRACTING ARRANGEMENTS As aviation operators strive to reduce cost, they are seeking innovative ways to contract for the capabilities provided by service providers as a contribution to these reductions. IFS enables increased aviation industrial participation and performance-based contracting through support to Power-by-the-hour (PBH), Performance Based Logistics (PBL), Contractor Logistics Support (CLS), and Service Level Agreement (SLA) contracts. I NEED TO WORK WITH COMPLEX PROGRAMS AND ORGANIZATIONS I need to remove risk and be agile when contracting into complex service provisions or outsourcing of services that may change. The IFS component architecture removes risk from complex programs and aligns well with organizations in the aviation support industry IFS allows customers to only purchase functionality to meet current requirements with a route to a full enterprise solution when required. Extensive reporting, analytics, business intelligence, dashboards and also IFS Corporate Performance Management gives a civil aviation enterprise a 360 degree view of operational business processes and performance of value chains. I NEED REAL-TIME PROJECT FOLLOW-UP Project detail needs to be managed at every level of the work or cost breakdown structure and managers need to look at near real-time project data and future performance projections In IFS Applications, costs and revenue are budgeted, tracked and compared not only in the general ledger but project-by-project, customer-by-customer, fleet-by-fleet etc. This ensures real-time followup and tracking of incurred and actual costs, with reliable forecasting, both detailed and overall, as well as the ability to compare the latest project forecast with budget and previous forecast. IFS Corporate Performance Management also ensures operational and strategic follow-up at all levels within the business. I NEED TO INTEGRATE MY ENTERPRISE Effective integration across an aviation support enterprise is key to business success IFS has enterprise grade Finance, HR and back office functionality which can expand the MRO solution into a full stand-alone ERP business solution. With its modern, flexible and open architecture the solution can easily integrate with existing applications no vendor lock-in, and IFS can coexist easily with legacy and other vendor systems.

10 10 CIVIL AVIATION MAINTENANCE & SUPPORT BENEFITS CUSTOMERS RECEIVE USING THE IFS CIVIL AVIATION MAINTENANCE & SUPPORT SOLUTION Optimized maintenance visits Improved reliability and maintainability Optimized planning and forecasting Enhanced operational efficiency and control Enhanced accuracy of asset configuration records Advanced regulatory and safety compliance Improved use of facility capacity Increased customer service Minimized overall operating costs Minimized turnaround times

11 LEADING THE WAY IFS Applications is a modern, powerful and user friendly business application which supports cost reduction and achievement of required service levels through the life cycle of civil aviation fleets. Picture by Christian Lagerek

12 ABOUT IFS IFS is a globally recognized leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries. For more information about IFS, visit AMERICAS ARGENTINA, BRAZIL, CANADA, ECUADOR, MEXICO, UNITED STATES ASIA PACIFIC AUSTRALIA, INDONESIA, JAPAN, MALAYSIA, NEW ZEALAND, PHILIPPINES, PR CHINA, SINGAPORE, THAILAND EUROPE EAST AND CENTRAL ASIA BALKANS, CZECH REPUBLIC, GEORGIA, HUNGARY, ISRAEL, KAZAKHSTAN, POLAND, RUSSIA AND CIS, SLOVAKIA, TURKEY, UKRAINE EUROPE CENTRAL AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SWITZERLAND EUROPE WEST FRANCE, IRELAND, PORTUGAL, SPAIN, UNITED KINGDOM MIDDLE EAST AND AFRICA INDIA, SOUTH AFRICA, SRI LANKA, UNITED ARAB EMIRATES NORDIC DENMARK, NORWAY, SWEDEN FINLAND AND THE BALTIC AREA ESTONIA, FINLAND, LATVIA, LITHUANIA THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. IFS AB 2014 En Production: Interactive Dimension, September Printing: DanagårdLiTHO AB, Ödeshög, Sweden.