White paper. CMMS vs EAM: What

Size: px
Start display at page:

Download "White paper. CMMS vs EAM: What"

Transcription

1 White paper CMMS vs EAM: What is the Difference?

2 Content CMMS... 1 The difference... 3 EAM... 4 Advanced project management... 6 The desired future state... 7 Mobility... 8 Conclusion... 9 About IFS... 10

3 CMMS vs EAM: What is the Difference? By Dave Bertolini, Managing Principal, People and Processes, Inc. And Anders Lif, Director of Product and Industry Marketing, IFS AB Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM) applications both touch the industrial maintenance space. One might say that the relationship between the two is rather like that between a square and a rectangle every EAM application can be used as a CMMS, but not every CMMS can be used as, or has the broad functionality of, an EAM application. More specifically, CMMS is essentially about managing maintenance work necessary to sustain an asset, whereas EAM has more to do with managing the asset over its lifecycle to minimize cost and risk while maximizing return. But how exactly do CMMS applications and EAM applications drive value? How do you know if your company ought to implement one versus the other? These are the topics we will explore in this whitepaper. CMMS Generate Work Order Record Consumables/Parts Execute Work Order Record Work Performed Close Work Order CMMS tends to focus on the maintenance management. It can also extend into inventory management and other disciplines, but is most often implemented for and used by maintenance personnel. CMMS may be thought of as a communications tool that allows us to communicate about maintenance activities in the same way, using the same words, every time. It provides documentation of that communication through work orders so essential maintenance activities don t get forgotten. CMMS systems are in fact designed to do a lot of other things for us; collecting material costs and labor costs and serving as a repository for all of our maintenance information. 1

4 There are definite problems that a CMMS, as that communication too, can solve. Without a work order process that is used for every job, we have no documentation of what our most problematic pieces of equipment are. But once a company implements a CMMS system and takes on the attitude that the work order is king, and nothing happens without a work order, that problem is solved. Complete visibility into what work is being performed on which pieces of equipment can help us achieve things like Preventive Maintenance (PM) and Predictive Maintenance (PdM), and can even help with the repair or replace decisions as problems become more recurrent and expensive to solve. But technicians can be resistant to the idea of recording any and all work in the CMMS. Why? Often, it is because they think the CMMS is being used to monitor their activities and ensure they are doing their jobs. A better way to think about the CMMS and work orders is that it is a way to prove maintenance value to the organization. In effect, anytime maintenance is doing work outside of the work order system, regardless of whether you are using CMMS or EAM, you are doing work for free. Every maintenance organization feels they are understaffed, but few are able to accurately document what their true work load is. If they could, it would help them identify the appropriate staffing level. Documenting and managing work is one way to look at CMMS. Documenting and managing equipment is another. Consider the problem faced by a company with a three shift operation, with every shift spending 20 minutes doing a quick repair on the same piece of equipment. If that quick 20 minute job is not being captured by a work order within the CMMS, you have is an invisible problem because communication from shift to shift isn t taking place. What that means is that in a manufacturing environment, the line can be down 20 minutes every shift every day for years, which really amounts to 60 minutes per day, up to 365 days per year. That is a tremendous waste. CMMS can help identify and ultimately eliminate that waste, provided it is documented. Lost productivity is one problem a CMMS can solve. Another is undocumented use of maintenance inventory, including parts and consumables. Many medium to small organizations don t man their store rooms, and so often, someone will grab a part with the intention of documenting what they took later. But many times, they fail to or forget to document what they used and where they used it. The inventory system thinks those items are still on the shelf, causing shortages (stock-outs) that can in turn lead to down time when a necessary part is not available. Through the reinforcement of processes, procedures, and documentation one can create a culture of discipline across a maintenance organization can be established. If the CMMS work order system in place enables standardized, repeatable, and sometimes predictable processes that could prevent work from being missed or forgotten, documents problems so they can be fixed and ensures the usage of labor and parts or materials utilized are recorded. 2

5 Many CMMS systems are in fact capable of facilitating much more than work orders and maintenance inventory management. But even though a CMMS offers more advanced functionality, it often goes unused since it is considered a maintenance program. The difference Some may say that there is not a whole lot of difference between a CMMS and EAM. EAM certainly offers a broader spectrum of functionality. And the delineation between the two may be drawn at purchasing functionality. Most CMMS applications have purchasing functionality, but it is often not used. A company using a CMMS will often integrate it point-to-point with a purchasing system, or the two functions may be handled in entirely separate applications. On the other hand, EAM applications have extensive purchasing, planning and financial functionality that the application is to a certain extent built around. Many CMMS packages will also start to look kind of similar to an EAM application because they allow you to manage projects. Some CMMS applications even have a project module that integrates and uses work orders and builds parent-child work orders, all aimed at shut downs and other maintenance events. It could be that this functionality is not strong enough or it is just not something those running the CMMS are aware of. Because it seems the natural tendency is to use Microsoft Project, or Primivera, which means we induce problems by doing things outside of the work order system. Again CMMS is seen as having to do with work orders and maintenance, and a company choosing CMMS over EAM may not be looking for that additional functionality. The choice between CMMS and EAM can also be influenced by the size of the maintenance organization and where, within the company, the software decision is made. When a software project is driven by the maintenance department, they are typically selecting CMMS, because they are not normally directly involved in selecting more enterprise-level systems or applications. Furthermore, a small to medium sized maintenance organization with 75 or fewer maintenance technicians in the organization will typically migrate to a CMMS. Once you have more than 75 maintenance technicians, they tend to migrate to an EAM application. As a company has more maintenance technicians, human resources and other roles to integrate with the maintenance work force probably becomes more desirable. Moreover, a company whose entire operation centers to a large degree around maintaining, sustaining and operating assets will want technicians and even contractors working with them to be managed directly in and from their enterprise systems. To most organizations, that level of sophistication in a system is exotic. And what happens, unfortunately, is that many organizations implementing CMMS or EAM may be advised to look at a full cradle to grave asset lifecycle management approach. But they balk, insisting We just want to concentrate on getting the assets 3

6 in there and making sure our PMs are getting done. So they really pass up an opportunity to select an application capable of broader asset management duties or even, if a more powerful application is selected, lay the requisite ground work during implementation to use the functionality. Most selection and implementation teams are under pressure to quickly get assets into the system and keep the PM program rolling. Once they accomplish that initial implementation goal, they never make time to go back in and do more to or with the system. So whoever is helping them implement must drive them to try and embrace all of the capabilities of that system. Typically CMMS applications may be used at only 50 percent or less of the total system capabilities. EAM is very much the same way. I think from the EAM side, it is considered more cost driven because there is a lot more asset information, there is a lot more work and people may say to themselves, I don t have the time, the money or the resources to do this fully. I will do it over time. But they never get back in there and do it over time. EAM In contrast to CMMS, EAM is an enterprise-wide application that can function just like an enterprise resource planning (ERP) application for an asset-intensive business from the general ledger through to purchasing and projects and engineering and individual work orders. Or, as is the case of IFS Applications, it can be implemented to include as much enterprise functionality as is required and integrated through application programming interfaces (APIs) with other enterprise systems. designed designe/engineer prespective maintenance prespective planned/ decided As built ASSET INFORMATION REPOSITORY DOCUMENT MANAGEMENT SYSTEM EAM must address the entire asset lifecycle, extending from design through decommissioning. All of the asset data... as designed, as built and as maintained, must be held in EAM as a central repository. 4

7 While CMMS is designed, in its purest form, to manage the maintenance work so as to improve asset reliability, EAM is designed to allow the executive level to maximize the productive value of the asset, which of course means they need full visibility into maintenance costs. At the same time, they need visibility into the cost to initially construct the asset, the cost of replacement or lifecycle extensions, the cost of maintenance contractors and of course the human costs associated with salaries, benefits, and more. They also need to evaluate risks presented by the asset, so asset integrity management and risk management is of critical importance particularly for companies where asset failure can result not only in lost productivity but safety breaches or environmental impacts. At a base level, EAM must deliver the core requirements not just of maintenance management, but asset management. Those requirements are spelled out in ISO 55000, ISO and ISO ISO includes an overview of asset management. ISO is a requirements specification for an integrated asset management system, and ISO 5502 offers guidance for implementation. While ISO does not specifically address software, it does require that all asset data, across the lifecycle of the asset and across organizational boundaries, be contained in the same database and therefore, the same system. What does that mean? It means EAM must support the planning and engineering stage of the asset, including plant design. It must encompass the construction of the asset, so powerful project, document and contract management functionality is required. And it must support operation of the asset and even eventual decommissioning and replacement. This is a demanding requirement that CMMS alone cannot likely meet, and frankly, neither can most EAM applications that may not address the entire asset lifecycle. And whether or not a company considers adopting the ISO standard, if they are committed to complete visibility and control over their assets, they still need that full lifecycle support. Only a single system like EAM can deliver an accurate and consistent view of all asset information one version of the truth insuring policies, plans, and actions are based on an accurate understanding of the history and current status of your asset infrastructure. In order to accomplish this, an EAM software product must actually address all phases of the asset lifecycle, and not many do. It must also provide portals or other methods for outside parties like engineering firms and maintenance contractors to use the system so that everyone touching that asset data is interacting with a single database in real time. And by everyone, we mean people inside and outside the company. An EAM application must offer the ability to open portals to suppliers like engineering firms and maintenance contractors. As you plan maintenance work for the weeks ahead, if your contractors have visibility of your plans through your EAM system, they can be informed of the upcoming work, schedule their people and ensure that they have the right tools and materials available. If they are seeing that rolling schedule, they 5

8 can be more responsive to your needs. This also reduces the amount of time necessary to manage those outside contractors by phone and . Moreover, if the contractor can report their work activities directly into your system, you are getting real-time updates of work completed. That eliminates the delay that results when the contractor enters the data in their own system, and the data flows through reporting mechanisms within that contractor environment and back to the manufacturing maintenance team, which then has to enter that record of work back into the EAM, enterprises resources planning (ERP) or computerized maintenance management (CMMS) software. That repeated entry is wasteful and increases the likelihood of mistakes. Real-time data can also allow for tighter coordination between the contractor and internal maintenance staff or with other contractors working on that asset. Moreover, that real time data could allow for more efficient use of the asset, as in the resumption of a production schedule immediately after a contractor finishes work. Advanced project management Project management is of interest not just to the maintenance or plant manager who may want to manage a plant shutdown, but the the CEO, CFO, board or other stakeholders who may want to manage the lifecycle of an asset as one long project a project that might last for as long as 20 or more years. The asset lifecycle is really just a project that starts with engineering and construction processes. The project then comes to include the cost to maintain, operate and refit, and culminates with a well-informed decision to decommission and replace the asset. In the absence of fully functional, flexible and integrated EAM and ALM systems, managing the lifecycle of the asset from cradle to grave is a challenge. What this means to a software selection process is that the ability of an EAM package to support plant design and engineering ought to be a major factor. Even in the vast majority of instances when an outside engineering group is responsible for design, their activities ought to be encompassed by the EAM platform to be used during the asset lifecycle so that design data flows naturally into the maintenance and operations systems that will sustain the asset during its productive life. Tight integration between ALM, project management and core EAM functionality is also necessary. Consider for a moment the situation faced by the chief executive and maintenance director at a coal-fired power plant that has one stop per year for major overhauls. There is a pressing need to meet the project timeline because each day of downtime is worth millions of dollars, and there is a significant degree of project complexity as outside contractors are hired, equipment is rented and perhaps additional maintenance shifts are added. Robust project management functionality that is integrated on a very granular level with a powerful EAM application can help manage the resources necessary to complete the required tasks in the time allotted. While the ability to manage to meet the deadline is one strong argument for inte- 6

9 grated project and EAM functionality, even greater benefit can be realized of project and EAM functionality are tied into an overarching asset lifecycle management (ALM) system and the general ledger. The ability to look at a plant shutdown from an ALM and financial perspective can help determine if it makes sense to bring in additional outside resources in order to shorten the amount of down-time. To what extent will the outside cost of hiring contractors and equipment increase total return on the asset in the intermediate to longer term? Many asset-intensive companies do not have in place the proper tools to efficiently optimize the activities associated with a plant shut down, and certainly do not have the right tools to proactively reduce planned downtime. But this effort to track the cost of operating and maintaining the asset is dependent on effective cost tracking on thousands of smaller projects. On this micro level, integrated project, finance and EAM functionality is critical. When working in a properly-integrated enterprise application, it is much easier to structure a maintenance project to collect all of the cost, including procurement and work orders that are used to collect technicians time. Integrated functionality will also allow analysis of project cost by different breakdown structures, and each activity a can be assigned a different funding line. So it becomes that the difference between EAM and CMMS has to do not only with the breadth of functionality, but the degree to which that broader functionality is designed to work together to deliver a unified asset management platform. The desired future state While CMMS is designed to meet immediate maintenance management needs, EAM is designed to manage the future state of the asset, providing visibility into the past and driving predictability into the future. It is this ability to look into the future state of the asset that is affecting everything from lifecycle extensions to plant location decisions. In Brazil, we are seeing tremendous growth in the paper pulp industry. Why is this? Because executives can see that the productivity of an asset in that location is much higher and lower cost than one in a more northern clime. In Brazil, there are entire valleys that are completely empty of trees after a thorough harvesting. But just seven years later, that valley is home to a full grown forest a forest growing in flat fields so when they come in with your harvesters, there are no natural barriers. That seven-year harvesting cycle versus the 150-year harvesting cycle common to a more northern clime has real asset lifecycle implications. The future state a company implementing EAM can aspire to can be a lot simpler than this though. They may aspire to lower cost by truly managing an extensive maintenance inventory in an intelligent way. Inventory management requires a unique master ID for part Identification in the asset intensive industry. This ID must be standardized, and IFS has been on the 7

10 forefront of identifying a universal standard for parts, and within IFS Applications certainly standardizes part numbers across all facilities a company may operate. Why is this important from an EAM standpoint? Because it allows management to reduce the ongoing investment required to manage the asset. If you look at a multisite, asset-intensive industry, there might be 100,000 different parts or objects in that asset environment. You might have 50,000 different spare parts in your inventory and all of these are named in a very localized way. That is because the part naming convention was likely developed site by site over the decades, and the problem may be a lot worse if the company has grown by acquisition. Therefore, it is impossible to know that a motor in company A, called Alpha, is the same motor as company B is storing under the name Beta. With part enterprise part standardization, you can suddenly you can start to treat stock levels at different sites with a higher degree of transparency because you suddenly understand that this motor is stored in all of the five sites in your group. And the expected level that you need to have on the shelf is maybe 0.2 of this motor, which means you need to store at least one. But if you suddenly treat these five sites as one common unit with different inventory locations for this motor, you would in theory be able to store just one motor to service all five sites and you would still be able to ensure coverage. Mobility The futurist William Gibson was right the future is here, but it is just not evenly distributed. Some companies have achieved part standardization. The technology is there, but the will to implement is not yet universal. This is also the case with enterprise mobility, which a modern enterprise asset management application can also facilitate. Mobility comes through EAM in different ways to different people in the enterprise. For the executive, an EAM system will be able to notify them on their smartphone or other mobile device when urgent documents need to be approved. Those working in an office or managerial environment will have full access to their EAM suite on touchscreen devices like tablets. And technicians will be able to use consumer-grade smartphones and other mobile devices to access and complete work orders. The technology is here, and forward-looking companies are taking advantage of it. 8

11 Sophisticated EAM solutions like IFS Applications are driving more and more functionality into the mobile enverionment, all with complete visibility of ongoing activities by management. Conclusion EAM and CMMS are related, with CMMS being used to address immediate maintenance management needs and EAM extending across other enterprise functions. Companies operating large, expensive or mission critical assets with many maintenance technicians will do well by selecting and implementing EAM. A company with more immediate needs may want to implement CMMS, but perhaps opt for an application that can grow with them, expending in a modular and flexible way to deliver full-blown EAM. Dave Bertolini is Managing Principal with People and Processes, Inc. Bertolini is certified as a Master Instructor and seminar leader, and has been involved with over 300 improvement initiatives and CMMS implementations, utilizing 38 different software packages. He has conducted numerous CMMS needs analyses, condition and utilization assessments and CMMS selections for facilities, municipalities, and manufacturing environments. In addition he routinely conducts educational seminars on system selection, Request for Proposal (RFP) development, and avoiding CMMS implementation failures. He is the author of the book CMMS Explained. In the position as Global Director, Product & Industry Marketing, IFS World Operations, Mr. Anders Lif holds responsibility for the successful roll out of all IFS products to the market and coordinates IFS global industry directors.mr. Lif has held seinor positions within IFS since 1998, amongst others as Global Industry Director, Solution Manager EAM and Project Manager. Mr. Lif holds a Master of Science in Engineering Physics from Uppsala University. 9

12 About IFS IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications, a component-based extended ERP suite built on SOA technology. IFS focuses on agile businesses where any of four core processes are strategic: service & asset management, manufacturing, supply chain and projects. The company has more than 2,000 customers and is present in 50+ countries with 2,800 employees in total. More details can be found at For further information, to info@ifsworld.com Americas Argentina, Brazil, Canada, Mexico, United States Asia Pacific Australia, Indonesia, Japan, Malaysia, new Zealand, Philippines, PR China, Singapore, Thailand Europe east and central asia BALKANS, Czech Republic, GEORGIA, Hungary, Israel, KAZAKHSTAN, Poland, RUSSIA and cis, Slovakia, Turkey, UKRAINE Europe Central AUSTRIA, Belgium, GERMANY, ITALY, netherlands, SWITZERLAND Europe West France, Ireland, Portugal, Spain, United Kingdom Middle East and africa India, South Africa, Sri Lanka, United Arab Emirates Nordic Denmark, Norway, Sweden Finland and the Baltic area Estonia, Finland, Latvia, Lithuania This document may contain statements of possible future functionality for IFS software products and technology. Such statements of future functionality are for information purposes only and should not be interpreted as any commitment or representation. IFS and all IFS product names are trademarks of IFS. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. IFS AB 2013 En Production: IFS Corporate Marketing, January 2013.

White paper. 5 ROI Tips for

White paper. 5 ROI Tips for White paper 5 ROI Tips for Enterprise Asset Management Software Content 1. REDUCED MAINTENANCE INVENTORY... 1 2. MANAGE CASH WITH CONTRACT MANAGEMENT... 2 3. ASSET INTEGRITY MANAGEMENT AND PERMITTING...

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Enterprise Asset Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market.

More information

White paper. Four reasons why you need to consolidate your packages

White paper. Four reasons why you need to consolidate your packages White paper Four reasons why you need to consolidate your various ERP packages Four reasons why you need to consolidate your various ERP packages By Greg Romanello Senior Business Consultant IFS North

More information

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on

More information

WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES

WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES CONTENT LEVEL 1... 1 LEVEL 2... 2 LEVEL 3... 2 LEVEL 4... 3 DYNAMIC SCHEDULING... 4 PREDICTIVE ANALYTICS... 6 CONCLUSION... 7 ABOUT

More information

White paper. Engineer to Order Manufacturing

White paper. Engineer to Order Manufacturing White paper Selecting ERP for Engineer to Order Manufacturing content Are you getting the real deal?... 3 Conclusion... 4 About IFS... 5 Selecting ERP for Engineer to Order Manufacturing By Peter Gross

More information

White paper. Why ERP fails at

White paper. Why ERP fails at White paper Why ERP fails at Enterprise Project Management Content Study Results... 2 Risk, Cash Poorly Managed... 5 Conclusion... 6 About IFS... 8 Why ERP fails at Enterprise Project Management By Mike

More information

White paper. Selecting Enterprise ASSet Management

White paper. Selecting Enterprise ASSet Management White paper Selecting Enterprise ASSet Management (EAM) for Design, Operate, Maintain Selecting Enterprise ASSet Management (EAM) for Design, Operate, Maintain By Patrick Zirnhelt, IFS North America Process

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Shipbuilding 2 ifs shipbuilding OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business solution on the

More information

White paper. Software for the Mining Industry

White paper. Software for the Mining Industry White paper Selecting ERP Software for the Mining Industry Content Unique needs... 1 Integration more important than ever... 3 Selecting your software... 5 Conclusion... 6 About IFS... 8 Selecting ERP

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

White paper. How To Use Projects to Master Asset Management

White paper. How To Use Projects to Master Asset Management White paper How To Use Projects to Master Asset Management content Macro View: The asset as a project... 2 Design, Operate, Maintain... 3 Major Stoppages... 5 Micro View: Day to Day Maintenance... 5 Conclusion...

More information

WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP

WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP CONTENT ALPHABET SOUP... 1 A CLEARER PICTURE... 2 ALL TOGETHER NOW... 3 CONCLUSION... 6 DEFINITIONS... 7 ABOUT IFS... 8 PROJECT PORTFOLIO MANAGEMENT

More information

WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP

WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP CONTENT REASON #1: DISPARATE SYSTEMS... 1 REASON #2: MULTIPLE DIVISIONS/LOCATIONS... 3 REASON #3: MULTIPLE MODES OF OPERATION... 3 REASON #4: USABILITY...

More information

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...

More information

White paper. Understanding Reverse Logistics in Field Service Management

White paper. Understanding Reverse Logistics in Field Service Management White paper Understanding Reverse Logistics in Field Service Management Content Reverse Logistics is Tricky... 1 Driving efficiency in repair processes... 3 Reverse logistics decision support... 4 Both

More information

White paper. Selecting ERP for Enterprise 2.0 and Social Media Functionality

White paper. Selecting ERP for Enterprise 2.0 and Social Media Functionality White paper Selecting ERP for Enterprise 2.0 and Social Media Functionality Content The critical role of security... 2 Stay focused on business... 2 Wikis for lean... 3 Selecting ERP with Enterprise 2.0...

More information

White paper. Using ERP to Deliver ecommerce for Companies

White paper. Using ERP to Deliver ecommerce for Companies White paper Using ERP to Deliver ecommerce for Engineer to Order Companies Content Complexity and collaboration... 2 Value of integration... 3 How to select ERP for ETO ecommerce... 4 Powerful upside...

More information

and technology engineered for agile business

and technology engineered for agile business IFS Applications architecture and technology engineered for agile business OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business

More information

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5.

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5. WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE October, 2015 HIGHLIGHTS P1 P4 P5 Competitive companies that succeed are the ones that embrace change.

More information

White paper. Why Aerospace and Defense Maintenance Needs

White paper. Why Aerospace and Defense Maintenance Needs White paper Why Aerospace and Defense Maintenance Needs Mobile MRO Content Forward position... 1 A case in point... 4 Conclusion... 5 About IFS... 6 Why Aerospace and Defense Maintenance Needs Mobile MRO

More information

WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES

WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES CONTENT AVOID NASTY SURPRISES... 1 PROVEN PRACTICES... 2 SERIOUS CONSEQUENCES... 3 THE HELP TO SUCCEED... 4 CONCLUSION... 5 AVOIDING UNPLEASANT ERP SURPRISES

More information

IFS ApplIcAtIonS For Document management

IFS ApplIcAtIonS For Document management IFS Applications for Document management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market. And

More information

einvoice A fully automated digital solution for companies of all sizes

einvoice A fully automated digital solution for companies of all sizes einvoice A fully automated digital solution for companies of all sizes 2 IFS einvoice How much are you on your invoices? How about hundreds of labor hours? The expense of postage? Costly errors? And a

More information

WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG

WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG CONTENT DON T UNDERESTIMATE THE ROLE OF THE TEAM... 1 DON T REPLICATE YOUR CURRENT ENVIRONMENT... 3 DON T SET IT AND FORGET

More information

White paper. 10 Ways to Use ERP to Lean the Manufacturing Supply Chain

White paper. 10 Ways to Use ERP to Lean the Manufacturing Supply Chain White paper 10 Ways to Use ERP to Lean the Manufacturing Supply Chain 10 Ways to Use ERP to Lean the Manufacturing Supply Chain Simple things that work for real manufacturers in the real world By Jakob

More information

White paper. Selecting Field Service Management Software

White paper. Selecting Field Service Management Software White paper Selecting Field Service Management Software Content What is a Dynamic Scheduling Engine (DSE) and IFS 360 Scheduling?... 1 A case in point... 3 Importance of the cloud... 5 Integration with

More information

ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET

ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET IFS APPLICATIONS ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET IFS APPLICATIONS DELIVERS TRUE BUSINESS

More information

WHITE PAPER 5 STEPS TO THE BENEFITS OF EAM SOFTWARE

WHITE PAPER 5 STEPS TO THE BENEFITS OF EAM SOFTWARE WHITE PAPER 5 STEPS TO THE BENEFITS OF EAM SOFTWARE CONTENT WHAT ARE THE BENEFITS OF EAM SOFTWARE?... 1 1. CONSIDER THE REGULATORY ENVIRONMENT... 4 2. REALIZE THAT HUMAN RESOURCES ARE CENTRAL... 5 3. INVOLVE

More information

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...

More information

WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE

WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE CONTENT MAKING CUSTOMERS HAPPY... 2 THE ROLE OF MOBILITY... 3 ENTERPRISE 2.0 AND SOCIAL SERVICE... 3 ZERO WAIT STATE...

More information

White paper. Selecting ERP for oil and gas industry contractors and

White paper. Selecting ERP for oil and gas industry contractors and White paper Selecting ERP for oil and gas industry contractors and vendors contents The price of oil... 1 Role of technology... 2 EPC contractors need to pay attention to four essential elements:... 3

More information

WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT

WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT CONTENT NAVIGATING THE COMPLEX COMPLIANCE ENVIRONMENT... 2 TRENDS IN SUSTAINABILITY AND RESPONSIBILITY... 5 THE ESSENTIAL FEATURES OF

More information

WHITE PAPER ERP FOR DCAA COMPLIANCE

WHITE PAPER ERP FOR DCAA COMPLIANCE WHITE PAPER ERP FOR DCAA COMPLIANCE CONTENT DCAA OVERVIEW... 1 Allowability... 2 Allocability... 2 Reasonableniess... 2 CAN ERP BE DCAA COMPLIANT?... 3 How to do it... 3 8 advanced tips for selection and

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE

WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE CONTENT MOBILITY... 1 SCHEDULING OPTIMIZATION... 2 SAAS... 3 WHAT THIS MEANS FOR SOFTWARE SELECTION... 4 CONCLUSION... 6 ABOUT IFS...

More information

White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE

White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE content Manual approaches... 1 Automating Resource Scheduling... 3 Real-Time Scheduling... 4 Conclusion... 7 THREE TYPES OF FIELD SERVICE SCHEDULING

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50. Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***

More information

White paper. Selecting and Implementing Secure

White paper. Selecting and Implementing Secure White paper Selecting and Implementing Secure Mobile ERP Content Why now?... 1 Challenges and opportunities... 2 Not a new problem... 3 Striking a balance... 4 Work with your ERP vendor... 5 Conclusion...

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

Supported Payment Methods

Supported Payment Methods Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit

More information

IFS ApplIcAtIonS For customer relationship management

IFS ApplIcAtIonS For customer relationship management IFS Applications for Customer Relationship Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the

More information

Supported Payment Methods

Supported Payment Methods Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not

More information

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in

More information

Reporting practices for domestic and total debt securities

Reporting practices for domestic and total debt securities Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on

More information

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends

More information

Brochure More information from http://www.researchandmarkets.com/reports/1339929/

Brochure More information from http://www.researchandmarkets.com/reports/1339929/ Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,

More information

WHITE PAPER ERP FOR ENGINEERING, CONSTRUCTION & INFRASTRUCTURE: INDUSTRY IMPERATIVES FORCE DATA- DRIVEN, INTEGRATED APPROACH HIGHLIGHTS P1 P3 P5

WHITE PAPER ERP FOR ENGINEERING, CONSTRUCTION & INFRASTRUCTURE: INDUSTRY IMPERATIVES FORCE DATA- DRIVEN, INTEGRATED APPROACH HIGHLIGHTS P1 P3 P5 WHITE PAPER ERP FOR ENGINEERING, CONSTRUCTION & INFRASTRUCTURE: INDUSTRY IMPERATIVES FORCE DATA- DRIVEN, INTEGRATED APPROACH June, 2015 HIGHLIGHTS P1 P3 P5 To capture more opportunities within a resurgent

More information

WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE. By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5. May, 2015

WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE. By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5. May, 2015 WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE May, 2015 By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5 If you are providing service in the field, repair center or plant on products

More information

Lawson Business Intelligence. Solutions for Healthcare

Lawson Business Intelligence. Solutions for Healthcare Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software

More information

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012 A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising

More information

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around

More information

Global AML Resource Map Over 2000 AML professionals

Global AML Resource Map Over 2000 AML professionals www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain

More information

Lawson Talent Management

Lawson Talent Management Lawson Talent Imagine Knowing: Which employees have the highest potential how to recruit more talent like them. Imagine Understanding: Which employees are a flight risk how your compensation plans could

More information

SELECTING SOFTWARE FOR AIM: ASSET INFORMATION MANAGEMENT

SELECTING SOFTWARE FOR AIM: ASSET INFORMATION MANAGEMENT WHITE PAPER SELECTING SOFTWARE FOR AIM: ASSET INFORMATION MANAGEMENT Selecting software for AIM: Asset Information Management By Christian Klingspor, Product Manager, IFS AB Any industry, enterprise or

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

GfK PURCHASING POWER INTERNATIONAL

GfK PURCHASING POWER INTERNATIONAL GfK PURCHASING POWER INTERNATIONAL 1 Agenda 1. Europe 3 2. Americas 45 3. Asia & Near East 54 4. Afrika 66 5. Australia 68 6. Overview of countries and available levels 70 2 2 EUROPE 4 GfK

More information

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business

More information

TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS. Paulo Magina Public Sector Integrity Division

TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS. Paulo Magina Public Sector Integrity Division TOWARDS PUBLIC PROCUREMENT KEY PERFORMANCE INDICATORS Paulo Magina Public Sector Integrity Division 10 th Public Procurement Knowledge Exchange Platform Istanbul, May 2014 The Organization for Economic

More information

Enterprise Mobility Suite (EMS) Overview

Enterprise Mobility Suite (EMS) Overview Enterprise Mobility Suite (EMS) Overview Industry trends driving IT pressures Devices Apps Big data Cloud 52% of information workers across 17 countries report using 3+ devices for work Enable my employees

More information

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Jon F. Doyle and Sandra Sussman October 8, 2013 Presenters Jon F. Doyle Attorney

More information

On What Resources and Services Is Education Funding Spent?

On What Resources and Services Is Education Funding Spent? Indicator On What Resources and Services Is Education Funding Spent? In primary, secondary and post-secondary non-tertiary education combined, current accounts for an average of 92% of total spending in

More information

The investment fund statistics

The investment fund statistics The investment fund statistics Narodowy Bank Polski (NBP) publishes data reported by investment funds which have been defined in Art. 3 section 1 of the Act of 27 May 2004 on investment funds (Journal

More information

Accident Management Reducing cost, time and worry

Accident Management Reducing cost, time and worry Accident Management Reducing cost, time and worry Accident Management 02 Reducing cost, time and worry Accident management is an integral part of ALD s DriveSafe risk management programme. Operated in

More information

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country. Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer

More information

White paper. is Construction Ready for Project-

White paper. is Construction Ready for Project- White paper is Construction Ready for Project- Based ERP? Content examining the construction industry s move from point solutions towards Project-Based ERP... 1 Five business-critical factors... 1 The

More information

Consolidated International Banking Statistics in Japan

Consolidated International Banking Statistics in Japan Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector

More information

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and

More information

SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR

SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR SEPTEMBER 2012 TALENT ASSESSMENT IN M&A THE PEOPLE FACTOR It is critical to assess the target company s human capital with the same rigor that s applied toward assessing pension liabilities, inventories,

More information

EMEA BENEFITS BENCHMARKING OFFERING

EMEA BENEFITS BENCHMARKING OFFERING EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

The Shifting World of Debt Collection Eurofinas Session Introduction by BenchMark Consulting International

The Shifting World of Debt Collection Eurofinas Session Introduction by BenchMark Consulting International The Shifting World of Debt Collection Eurofinas Session Introduction by BenchMark Consulting International October 2014 Consulting for Financial Services with Industry Experts Projects in 40 countries

More information

THE ROLE, RESPONSIBILITIES AND OBLIGATIONS OF THE SHIP AGENT IN THE INTERNATIONAL TRANSPORT CHAIN

THE ROLE, RESPONSIBILITIES AND OBLIGATIONS OF THE SHIP AGENT IN THE INTERNATIONAL TRANSPORT CHAIN THE ROLE, RESPONSIBILITIES AND OBLIGATIONS OF THE SHIP AGENT IN THE INTERNATIONAL TRANSPORT CHAIN A ship agent is any person or company that carries out the functions of an agent (see the following slide),

More information

SunGard Best Practice Guide

SunGard Best Practice Guide SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452

More information

How To Get A New Phone System For Your Business

How To Get A New Phone System For Your Business Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

International Call Services

International Call Services International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443

More information

- 2 - Chart 2. Annual percent change in hourly compensation costs in manufacturing and exchange rates, 2010-2011

- 2 - Chart 2. Annual percent change in hourly compensation costs in manufacturing and exchange rates, 2010-2011 For release 10:00 a.m. (EST) Wednesday, December 19, 2012 USDL-12-2460 Technical Information: (202) 691-5654 ilchelp@bls.gov www.bls.gov/ilc Media Contact: (202) 691-5902 PressOffice@bls.gov INTERNATIONAL

More information

LAWSON FOR FASHION PRODUCT LIFECYCLE MANAGEMENT (PLM)

LAWSON FOR FASHION PRODUCT LIFECYCLE MANAGEMENT (PLM) LAWSON FOR FASHION PRODUCT LIFECYCLE MANAGEMENT (PLM) Lawson for Fashion Product Lifecycle Management (PLM) is a comprehensive product lifecycle management tool designed for retailers and manufacturers

More information

IFS FOR AGILE BUSINESS

IFS FOR AGILE BUSINESS GET TO KNOW IFS IFS FOR AGILE BUSINESS WHAT MAKES US DIFFERENT? People often ask why our customers prefer to do business with us. One reason is our leading enterprise software designed and developed in

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

July 2015. Figure 1. 1 The index is set to 100 in 2000. House prices are deflated by country CPIs in most cases.

July 2015. Figure 1. 1 The index is set to 100 in 2000. House prices are deflated by country CPIs in most cases. July 2015 Globally, house prices continue a slow recovery. The Global House Price Index, an equally weighted average of real house prices in nearly 60 countries, inched up slowly during the past two years

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Doing Business in Australia and Hong Kong SAR, China

Doing Business in Australia and Hong Kong SAR, China Doing Business in Australia and Hong Kong SAR, China Mikiko Imai Ollison Private Sector Development Specialist Nan Jiang Private Sector Development Specialist Washington, DC October 29, 2013 What does

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

Responding to Healthcare s Most Urgent Business Issues. Gundersen Lutheran Health System Case Study

Responding to Healthcare s Most Urgent Business Issues. Gundersen Lutheran Health System Case Study Responding to Healthcare s Most Urgent Business Issues Gundersen Lutheran Health System Case Study Gundersen Lutheran Health System case study Surgical Instrument Management Reduces Surgery Delays and

More information

Credit & Debit Card Payments. Factsheet

Credit & Debit Card Payments. Factsheet Credit & Debit Card Payments Factsheet Contents 1. Card Types... 2 2. Supported countries... 2 3. First Funding via Credit / Debit Card... 3 4. Transaction Currencies... 4 5. Currency Conversion... 4 6.

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information Requests January - June, Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards

More information

Agenda. Company Platform Customers Partners Competitive Analysis

Agenda. Company Platform Customers Partners Competitive Analysis KidoZen Overview Agenda Company Platform Customers Partners Competitive Analysis Our Vision Power the backend of the post- web enterprise Key Challenges of the Mobile Enterprise Enterprise systems integration

More information

The VAT & Invoicing Requirements Update March 2012

The VAT & Invoicing Requirements Update March 2012 The VAT & Invoicing Requirements Update March 2012 Indirect taxes are a massive potential expense. For buyers and sellers of goods and services, how invoices are prepared and processed can affect a company's

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information