WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES

Size: px
Start display at page:

Download "WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES"

Transcription

1 WHITE PAPER FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES

2 CONTENT LEVEL LEVEL LEVEL LEVEL DYNAMIC SCHEDULING... 4 PREDICTIVE ANALYTICS... 6 CONCLUSION... 7 ABOUT IFS... 8

3 FIELD SERVICE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES BY TOM DEVROY SENIOR PRODUCT EVANGELIST IFS FIELD SERVICE MANAGEMENT Field service management (FSM) software can be used by any sized organization; for instance a trade contractor, service provider organization or product delivery organization with any number of technicians. Integrated customer communications, technician dispatch, parts inventory and work order management in a single application like FSM is universally beneficial. When a service organization grows to encompass hundreds or thousands of field service technicians, often working across a diverse and distributed geography, different methods and technologies are required to properly manage the complex organization. In this whitepaper, we will discuss how business and technology needs change as the size and sophistication of the organization increases, and discuss FSM software strategies to meet the challenge. As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced FSM needs. LEVEL 1 The small to medium-sized service management organization has relatively simple needs for FSM software, at least in relation to the depth and breadth of a modern and comprehensive solution like IFS field service management software. Management knows, without technology interventions, what technicians they have in terms of skill set and certification. Due to the size of the field service workforce, little technology is required to track their location. Management has a direct line of sight into the work load, workforce and other factors and can assign work accordingly. As daunting as the challenges faced in day-to-day business may seem given the available resources, the size of the organization means there is direct communication between the person dispatching the technicians, the customer and the technician. This intimacy between the various internal and external parties involved in field service work means that there is by definition a certain degree of transparency even without extensive technological intervention. 1

4 In this environment with limited assets or sites to be serviced and mechanics that might number into the dozens, little administrative overhead is required to figure out who should do what work on what equipment at what time. At this juncture, a basic footprint of FSM technology may help management more profitably run the operation, generate invoicing and manage parts. Other more advanced back office functionality might be implemented, but these often speak to needs of the management organization rather than the field service management workforce. Mobility gives management the ability to schedule techs based on their current location and workload. And it gives techs real time access to a variety of data that helps them service the customer better, including routing, spares and repairs inventory and more. LEVEL 2 At this point, the organization employs quite a few technicians, enough to make it difficult to maintain visibility into their locations at a given moment in time. This means that management must assign jobs to someone they suspect can do the work. But they may lack complete confidence in these decisions. This scattershot approach may result in sending a technician a great distance, which is costly, only to find out they lack the proper skillset or the right part. In the meantime, a more appropriate technician may have already been nearby and available. At this point, it makes sense to equip technicians with mobile FSM technology so management can do a better job of managing the workforce in real time given their current locations and workload. LEVEL 3 Once mobile technology is deployed, management has visibility and real-time control over the field service workforce. The next step is to deploy the right person for each task. Once an organization has a larger workforce of technicians, perhaps staged over a number of offices rather than a single headquarters or central office, it becomes a burden to figure out who is going to do what work when. Because this is so difficult to do in an optimal way, many organizations take a shortcut. They put people into zones. A single technician will, for instance, be assigned to a specific facility or geographic territory. This may not be compatible with the realities of the situation. 2

5 Not every technician will be ideal for every job. Skill sets, certifications, current location and seniority levels can all mean one individual or class of individual ought to be dispatched for a given task. And not every job has the same priority. Service level agreements (SLAs) may mandate that one job receive priority over another given commitments made to the customer. So in a zone service management environment, how does management account for differing levels of expertise, certifications and skill sets of different technicians? What if there are urgent jobs located just over the boundary of a technician s territory? Can jobs or sites share technicians across boundaries based on emergent need or specialized skill sets? Who decides what location will, regardless of predefined zones, get each technician at which time? In order to resolve the problems inherent in management by geographic zones, management may add more administrative people. Or they can outfit the people they already employ with more efficient technology that can automate some of these administrative processes. Ideally, the FSM technology ought to be able to determine, based on predefined rules, which technician needs to be dispatched to which job when. That decision may be driven by automated technology like scheduling automation. Advanced scheduling functionality can look at multiple variables in a real time and suggest the right resource based on business priorities. These variables could include SLA compliance, shortest drive time, proper skill set, least cost resource or first available resource. These computations and schedule optimizations will take place in real time, allowing for better handling of emerging projects and priorities, and exceptions, yielding higher customer satisfaction and the lowest cost possible. LEVEL 4 By this time, we are talking about a fairly large and sophisticated field service operation that could benefit from predictive analytics. FSM software usually will include an automated scheduling engine, mobile equipped workforce, and a fully functioning and integrated back office application. But management still must look forward to make better decisions about the future of the business. What changes could I make Businesses operating a very large FSM workforce will need more extensive software functionality, and growing organizations will want to ensure their software choice can support them as they scale up to that enterprise level they aspire to. So let s take a quick look at the functional requirements FSM software must meet to satisfy these needs of the enterpriselevel field service organization. 3

6 to get more out my existing field service workforce? What are the implications of adding new products, geographies or service offerings? How many technicians, with what skill sets, would be required, and where geographically will they be based? Perhaps in an existing location, the company has 100 technicians. If the company expands into an adjacent geography, do they need to hire an additional 100 technicians, or can some technicians be shared across geographies? At this pinnacle of FSM software sophistication, we find embedded predictive analytics that facilitates what-if proactive management of the rapidly growing field service organization. Any number of FSM software solutions may deliver basic functionality or even acceptable mobile functionality. Fewer will offer true real-time automated scheduling automation. Fewer yet will be able to deliver predictive analytics for proactive decision making about the future of the organization. Businesses operating a very large FSM workforce will need more extensive software functionality, and growing organizations will want to ensure their software choice can support them as they scale up to that enterprise level they aspire to. So let s take a quick look at the functional requirements FSM software must meet to satisfy these needs of the enterprise-level field service organization. DYNAMIC SCHEDULING Optimized scheduling is delivered in a FSM environment through a dynamic scheduling engine (DSE). A DSE is really a black box that receives your data for optimization. It optimizes that scheduling data and sends it back to your FSM software optimized to accomplish more with fewer techs and dispatchers, or to achieve other goals you tell the DSE are important to you. What is inside of that black box is a set of algorithms that takes your business rules, applies them to those algorithms and creates a very powerful and flexible computing engine for scheduling. The DSE uses powerful, proprietary algorithms and applies them to a data framework which describes resources, skill sets of technicians, activities and the relationships between these variables, along with the business rules defined by management. Historical data, and the actual performance achieved against expected plan are retained and can be analyzed to determine areas of the business which are underperforming and why. This drives decisions and corrective actions. In different parts of an organization, at different times, management may want to schedule technicians in different ways. A scheduling tool ought to facilitate all of these decisions and automate them. If reducing drive time is a priority for an organization due to an unexpected hike in fuel prices, the business rules that drive the DSE can be configured to schedule technicians accordingly. If service calls are anticipated in a particular locale at a given time, for instance due to inclement weather, the DSE can account for that and keep technicians available in the vicinity in a proactive fashion. 4

7 A dynamic scheduling engine (DSE) will automate the scheduling of each technician according to business rules defined by management. Across all scheduling systems, there are different methods of scheduling. A DSE ought to be able to deliver one or more of these simultaneously, depending upon business needs and priorities determined by management. But not every DSE on the market can deliver all of them. An advanced scheduling engine will accommodate all forms of scheduling preference, including: RESOURCE AND SHIFT PLANNING Planning resources for set shifts over a long timeframe. STATIC SCHEDULING Planning resources for a fixed number of resources and a fixed number of projects to be completed. Most service management systems in the market provide static scheduling. EPISODIC SCHEDULING This type of scheduling solution will use available information to generate a schedule on a periodic basis, making at least some attempt to adjust the schedule for changing circumstances, delays, new jobs in the queue, etc. but on a fixed cycle. APPOINTMENT BOOKING As the name suggests, setting appointments to meet customer requirements. This requires the identification of available capacity given the current workload for each technician. Once the appointment is set, it can then go into a scheduling algorithm to deliver the detailed plan. 5

8 DYNAMIC SCHEDULING WITH CONTINUOUS OPTIMIZATION This is what IFS s DSE delivers that is unique from other offerings. The DSE optimizes the scheduling continuously as opposed to periodically. This approach takes the scheduling task beyond pairing up resources and work, looking at scheduling as a multidimensional problem with variables that are constantly changing. That is why, as any of the variables or business priorities of the organization change, the DSE can make the adjustment on the fly and ensure that the schedule reflects these new priorities. SCHEDULE INTELLIGENCE This is business intelligence (BI) for scheduling, allowing long-term measurement and analysis of things like deviation from the planned scheduling-related key performance indicators (KPIs). Once an enterprise-level organization has a DSE in place, they are in a better position to make decisions for how the field service organization ought to be run, based on business needs, and then automate execution of their decisions. PREDICTIVE ANALYTICS While few FSM software products offer full and comprehensive DSE functionality, even fewer offer predicative analytics that allow executives to anticipate needs of the organization given changes in workload, service levels, product offering (demand) or other variables. Predictive analytics for FSM must model and predict the future performance of mobile FSM in three dimensions resources available/needed, forecast workload (demand) and Key Performance Indicators (KPIs). Much of the data used to drive these decisions stems from the DSE, enabling management to rapidly evaluate and explore different options. The authoritative insights of planned or anticipated changes lead to enhanced decision-making through better knowledge, and reduced business risk thanks to a deeper understanding of sensitivities and variations in each business scenario. Management will be able to quickly answer questions such as; What resources will I need to service a new contract? How many staff are required, with which skills, and where? How can I improve my Service Level Agreement (SLA) performance and satisfy more customers? 6

9 CONCLUSION Any number of FSM software products can satisfy the needs of companies with relatively simple needs. But the enterprise level company will need to scrutinize software offerings closely to ensure they meet their most demanding requirements. In FSM software selection, the enterprise executive must take into consideration their more demanding and complex needs. And smaller but growing organizations will need to determine how well various FSM software options will meet their needs as they grow. Tom Devroy is a Senior Product Evangelist for IFS s field service management software product line. He has over 30 years of experience in high tech service operations including work with hardware, software and consulting firms, as well as premier global service organizations like Ericsson, DHL, Xerox, and Ingenico. He holds a degree in business administration from the University of Wisconsin-Parkside. 7

10 ABOUT IFS AND IFS APPLICATIONS IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications, a component-based extended ERP suite built on SOA technology. IFS focuses on agile businesses where any of four core processes are strategic: service & asset management, manufacturing, supply chain and projects. The company has more than 2,100 customers and is represented in some 60 countries with 2,800 employees in total. If you are interested in further information, info@ifsworld.com or contact one of our regional offices or visit our web site: AMERICAS ARGENTINA, BRAZIL, CANADA, ECUADOR, MEXICO, UNITED STATES ASIA PACIFIC AUSTRALIA, INDONESIA, JAPAN, MALAYSIA, NEW ZEALAND, PHILIPPINES, PR CHINA, SINGAPORE, THAILAND EUROPE EAST AND CENTRAL ASIA BALKANS, CZECH REPUBLIC, GEORGIA, HUNGARY, ISRAEL, KAZAKHSTAN, POLAND, RUSSIA AND CIS, SLOVAKIA, TURKEY, UKRAINE EUROPE CENTRAL AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SWITZERLAND EUROPE WEST FRANCE, IRELAND, PORTUGAL, SPAIN, UNITED KINGDOM MIDDLE EAST AND AFRICA INDIA, SOUTH AFRICA, SRI LANKA, UNITED ARAB EMIRATES NORDIC DENMARK, NORWAY, SWEDEN FINLAND AND THE BALTIC AREA ESTONIA, FINLAND, LATVIA, LITHUANIA THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. IFS AB 2014 En Production: IFS Corporate Marketing, January 2014.

White paper. Selecting Field Service Management Software

White paper. Selecting Field Service Management Software White paper Selecting Field Service Management Software Content What is a Dynamic Scheduling Engine (DSE) and IFS 360 Scheduling?... 1 A case in point... 3 Importance of the cloud... 5 Integration with

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

White paper. Engineer to Order Manufacturing

White paper. Engineer to Order Manufacturing White paper Selecting ERP for Engineer to Order Manufacturing content Are you getting the real deal?... 3 Conclusion... 4 About IFS... 5 Selecting ERP for Engineer to Order Manufacturing By Peter Gross

More information

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Shipbuilding 2 ifs shipbuilding OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business solution on the

More information

WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG

WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG WHITE PAPER 3 WAYS YOUR FIELD SERVICE MANAGEMENT PROJECT CAN GO HORRIBLY WRONG CONTENT DON T UNDERESTIMATE THE ROLE OF THE TEAM... 1 DON T REPLICATE YOUR CURRENT ENVIRONMENT... 3 DON T SET IT AND FORGET

More information

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...

More information

WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE

WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE WHITE PAPER USING SERVICE MANAGEMENT SOFT- WARE TO ENHANCE THE CUSTOMER EXPERIENCE CONTENT MAKING CUSTOMERS HAPPY... 2 THE ROLE OF MOBILITY... 3 ENTERPRISE 2.0 AND SOCIAL SERVICE... 3 ZERO WAIT STATE...

More information

White paper. Four reasons why you need to consolidate your packages

White paper. Four reasons why you need to consolidate your packages White paper Four reasons why you need to consolidate your various ERP packages Four reasons why you need to consolidate your various ERP packages By Greg Romanello Senior Business Consultant IFS North

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Enterprise Asset Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market.

More information

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5.

WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE HIGHLIGHTS P1 P4 P5. WHITE PAPER IMPROVING PERFORMANCE WITH AN ADAPTIVE PLATFORM FOR ENTERPRISE OPERATIONAL INTELLIGENCE October, 2015 HIGHLIGHTS P1 P4 P5 Competitive companies that succeed are the ones that embrace change.

More information

White paper. Selecting ERP for Enterprise 2.0 and Social Media Functionality

White paper. Selecting ERP for Enterprise 2.0 and Social Media Functionality White paper Selecting ERP for Enterprise 2.0 and Social Media Functionality Content The critical role of security... 2 Stay focused on business... 2 Wikis for lean... 3 Selecting ERP with Enterprise 2.0...

More information

White paper. Understanding Reverse Logistics in Field Service Management

White paper. Understanding Reverse Logistics in Field Service Management White paper Understanding Reverse Logistics in Field Service Management Content Reverse Logistics is Tricky... 1 Driving efficiency in repair processes... 3 Reverse logistics decision support... 4 Both

More information

White paper. Why ERP fails at

White paper. Why ERP fails at White paper Why ERP fails at Enterprise Project Management Content Study Results... 2 Risk, Cash Poorly Managed... 5 Conclusion... 6 About IFS... 8 Why ERP fails at Enterprise Project Management By Mike

More information

and technology engineered for agile business

and technology engineered for agile business IFS Applications architecture and technology engineered for agile business OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business

More information

WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE

WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE WHITE PAPER THREE FIELD SERVICE MANAGEMENT TRENDS YOU CAN T IGNORE CONTENT MOBILITY... 1 SCHEDULING OPTIMIZATION... 2 SAAS... 3 WHAT THIS MEANS FOR SOFTWARE SELECTION... 4 CONCLUSION... 6 ABOUT IFS...

More information

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP

WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP WHITE PAPER PROJECT PORTFOLIO MANAGEMENT VS PROJECT ERP CONTENT ALPHABET SOUP... 1 A CLEARER PICTURE... 2 ALL TOGETHER NOW... 3 CONCLUSION... 6 DEFINITIONS... 7 ABOUT IFS... 8 PROJECT PORTFOLIO MANAGEMENT

More information

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...

More information

einvoice A fully automated digital solution for companies of all sizes

einvoice A fully automated digital solution for companies of all sizes einvoice A fully automated digital solution for companies of all sizes 2 IFS einvoice How much are you on your invoices? How about hundreds of labor hours? The expense of postage? Costly errors? And a

More information

IFS ApplIcAtIonS For Document management

IFS ApplIcAtIonS For Document management IFS Applications for Document management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the market. And

More information

White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE

White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE White paper THREE TYPES OF FIELD SERVICE SCHEDULING SOFTWARE content Manual approaches... 1 Automating Resource Scheduling... 3 Real-Time Scheduling... 4 Conclusion... 7 THREE TYPES OF FIELD SERVICE SCHEDULING

More information

ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET

ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET IFS APPLICATIONS ENTERPRISE OPERATIONAL INTELLIGENCE BUSINESS INTELLIGENCE TOOLS ALONE ARE NO LONGER SUFFICIENT TO SUPPORT THE DEMANDS OF THE ENERGY & UTILITIES MARKET IFS APPLICATIONS DELIVERS TRUE BUSINESS

More information

White paper. Using ERP to Deliver ecommerce for Companies

White paper. Using ERP to Deliver ecommerce for Companies White paper Using ERP to Deliver ecommerce for Engineer to Order Companies Content Complexity and collaboration... 2 Value of integration... 3 How to select ERP for ETO ecommerce... 4 Powerful upside...

More information

White paper. Why Aerospace and Defense Maintenance Needs

White paper. Why Aerospace and Defense Maintenance Needs White paper Why Aerospace and Defense Maintenance Needs Mobile MRO Content Forward position... 1 A case in point... 4 Conclusion... 5 About IFS... 6 Why Aerospace and Defense Maintenance Needs Mobile MRO

More information

White paper. 5 ROI Tips for

White paper. 5 ROI Tips for White paper 5 ROI Tips for Enterprise Asset Management Software Content 1. REDUCED MAINTENANCE INVENTORY... 1 2. MANAGE CASH WITH CONTRACT MANAGEMENT... 2 3. ASSET INTEGRITY MANAGEMENT AND PERMITTING...

More information

WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES

WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES WHITE PAPER AVOIDING UNPLEASANT ERP SURPRISES CONTENT AVOID NASTY SURPRISES... 1 PROVEN PRACTICES... 2 SERIOUS CONSEQUENCES... 3 THE HELP TO SUCCEED... 4 CONCLUSION... 5 AVOIDING UNPLEASANT ERP SURPRISES

More information

White paper. Software for the Mining Industry

White paper. Software for the Mining Industry White paper Selecting ERP Software for the Mining Industry Content Unique needs... 1 Integration more important than ever... 3 Selecting your software... 5 Conclusion... 6 About IFS... 8 Selecting ERP

More information

WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE. By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5. May, 2015

WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE. By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5. May, 2015 WHITE PAPER SELECTING AGILE SERVICE MANAGEMENT SOFTWARE May, 2015 By Tom Bowe Director, Service Industry HIGHLIGHTS P1 P2 P5 If you are providing service in the field, repair center or plant on products

More information

White paper. Selecting Enterprise ASSet Management

White paper. Selecting Enterprise ASSet Management White paper Selecting Enterprise ASSet Management (EAM) for Design, Operate, Maintain Selecting Enterprise ASSet Management (EAM) for Design, Operate, Maintain By Patrick Zirnhelt, IFS North America Process

More information

WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP

WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP WHITE PAPER CAPTURING PROJECT COST IN PROJECT ERP CONTENT REASON #1: DISPARATE SYSTEMS... 1 REASON #2: MULTIPLE DIVISIONS/LOCATIONS... 3 REASON #3: MULTIPLE MODES OF OPERATION... 3 REASON #4: USABILITY...

More information

White paper. 10 Ways to Use ERP to Lean the Manufacturing Supply Chain

White paper. 10 Ways to Use ERP to Lean the Manufacturing Supply Chain White paper 10 Ways to Use ERP to Lean the Manufacturing Supply Chain 10 Ways to Use ERP to Lean the Manufacturing Supply Chain Simple things that work for real manufacturers in the real world By Jakob

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

IFS ApplIcAtIonS For customer relationship management

IFS ApplIcAtIonS For customer relationship management IFS Applications for Customer Relationship Management OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on the

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT

WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT WHITE PAPER USING ERP FOR PROCESS MANUFACTURING QUALITY MANAGEMENT CONTENT NAVIGATING THE COMPLEX COMPLIANCE ENVIRONMENT... 2 TRENDS IN SUSTAINABILITY AND RESPONSIBILITY... 5 THE ESSENTIAL FEATURES OF

More information

WHITE PAPER ERP FOR DCAA COMPLIANCE

WHITE PAPER ERP FOR DCAA COMPLIANCE WHITE PAPER ERP FOR DCAA COMPLIANCE CONTENT DCAA OVERVIEW... 1 Allowability... 2 Allocability... 2 Reasonableniess... 2 CAN ERP BE DCAA COMPLIANT?... 3 How to do it... 3 8 advanced tips for selection and

More information

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50. Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

White paper. CMMS vs EAM: What

White paper. CMMS vs EAM: What White paper CMMS vs EAM: What is the Difference? Content CMMS... 1 The difference... 3 EAM... 4 Advanced project management... 6 The desired future state... 7 Mobility... 8 Conclusion... 9 About IFS...

More information

Supported Payment Methods

Supported Payment Methods Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not only the major credit

More information

Supported Payment Methods

Supported Payment Methods Sell Globally in a Snap Supported Payment Methods Global In the global payments market, credit cards are the most popular payment method. However, BlueSnap expands the payment selection by including not

More information

White paper. Selecting ERP for oil and gas industry contractors and

White paper. Selecting ERP for oil and gas industry contractors and White paper Selecting ERP for oil and gas industry contractors and vendors contents The price of oil... 1 Role of technology... 2 EPC contractors need to pay attention to four essential elements:... 3

More information

White paper. Selecting and Implementing Secure

White paper. Selecting and Implementing Secure White paper Selecting and Implementing Secure Mobile ERP Content Why now?... 1 Challenges and opportunities... 2 Not a new problem... 3 Striking a balance... 4 Work with your ERP vendor... 5 Conclusion...

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

Brochure More information from http://www.researchandmarkets.com/reports/1339929/

Brochure More information from http://www.researchandmarkets.com/reports/1339929/ Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,

More information

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012

A Nielsen Report Global Trust in Advertising and Brand Messages. April 2012 A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN EARNED ADVERTISING GROWS IN IMPORTANCE Earned media sources remain most credible Trust in traditional paid advertising

More information

White paper. How To Use Projects to Master Asset Management

White paper. How To Use Projects to Master Asset Management White paper How To Use Projects to Master Asset Management content Macro View: The asset as a project... 2 Design, Operate, Maintain... 3 Major Stoppages... 5 Micro View: Day to Day Maintenance... 5 Conclusion...

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Reporting practices for domestic and total debt securities

Reporting practices for domestic and total debt securities Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on

More information

BT Premium Event Call and Web Rate Card

BT Premium Event Call and Web Rate Card BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software

More information

Accuracy counts! SENSORS WITH ANALOG OUTPUT

Accuracy counts! SENSORS WITH ANALOG OUTPUT Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection

More information

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update

CMMI for SCAMPI SM Class A Appraisal Results 2011 End-Year Update CMMI for SCAMPI SM Class A 2011 End-Year Update Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 1 Outline Introduction Current Status Community Trends Organizational Trends

More information

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,

More information

Global AML Resource Map Over 2000 AML professionals

Global AML Resource Map Over 2000 AML professionals www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain

More information

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

Enterprise Mobility Suite (EMS) Overview

Enterprise Mobility Suite (EMS) Overview Enterprise Mobility Suite (EMS) Overview Industry trends driving IT pressures Devices Apps Big data Cloud 52% of information workers across 17 countries report using 3+ devices for work Enable my employees

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

GfK PURCHASING POWER INTERNATIONAL

GfK PURCHASING POWER INTERNATIONAL GfK PURCHASING POWER INTERNATIONAL 1 Agenda 1. Europe 3 2. Americas 45 3. Asia & Near East 54 4. Afrika 66 5. Australia 68 6. Overview of countries and available levels 70 2 2 EUROPE 4 GfK

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

How To Get A New Phone System For Your Business

How To Get A New Phone System For Your Business Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

Consolidated International Banking Statistics in Japan

Consolidated International Banking Statistics in Japan Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector

More information

HP Technology Services HP NonStop Server Support

HP Technology Services HP NonStop Server Support Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview

More information

Configuring DHCP for ShoreTel IP Phones

Configuring DHCP for ShoreTel IP Phones Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information

More information

Tactical Routing. The leading solution for optimizing your transport on a tactical level

Tactical Routing. The leading solution for optimizing your transport on a tactical level Tactical Routing The leading solution for optimizing your transport on a tactical level How do we deploy our company fleet with optimal efficiency? Challenges The supply chain sector is currently under

More information

Introducing Clinical Trials Insurance Services Ltd

Introducing Clinical Trials Insurance Services Ltd Introducing Clinical Trials Insurance Services Ltd Important Staff Richard Kelly Managing Director Richard joined CTIS in 2006 having previously managed the Pharmaceutical wholesale division at Heath Lambert

More information

Doing Business in Australia and Hong Kong SAR, China

Doing Business in Australia and Hong Kong SAR, China Doing Business in Australia and Hong Kong SAR, China Mikiko Imai Ollison Private Sector Development Specialist Nan Jiang Private Sector Development Specialist Washington, DC October 29, 2013 What does

More information

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and

More information

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country.

Know the Facts. Aon Hewitt Country Profiles can help: Support a decision to establish or not establish operations in a specific country. Aon Hewitt Country Profiles Your eguide to employment requirements and practices Profiles for nearly 90 countries worldwide Risk. Reinsurance. Human Resources. Know the Facts Whether you are a newcomer

More information

Global Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840

Global Dialing Comment. Telephone Type. AT&T Direct Number. Access Type. Dial-In Number. Country. Albania Toll-Free 00-800-0010 888-426-6840 Below is a list of Global Access Numbers, in order by country. If a Country has an AT&T Direct Number, the audio conference requires two-stage dialing. First, dial the AT&T Direct Number. Second, dial

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

SunGard Best Practice Guide

SunGard Best Practice Guide SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452

More information

Lawson Business Intelligence. Solutions for Healthcare

Lawson Business Intelligence. Solutions for Healthcare Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through

More information

Triple-play subscriptions to rocket to 400 mil.

Triple-play subscriptions to rocket to 400 mil. Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according

More information

Global Effective Tax Rates

Global Effective Tax Rates www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes

More information

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture

More information

Verdict Financial: Wealth Management. Data Collection and Forecasting Methodologies

Verdict Financial: Wealth Management. Data Collection and Forecasting Methodologies Verdict Financial: Wealth Management Data Collection and Forecasting Methodologies April 2014 Contents Global Wealth Markets Methodology Methodology Methodology 2 Global Wealth Markets Section 1: Global

More information

Lawson Talent Management

Lawson Talent Management Lawson Talent Imagine Knowing: Which employees have the highest potential how to recruit more talent like them. Imagine Understanding: Which employees are a flight risk how your compensation plans could

More information

2015 Country RepTrak The World s Most Reputable Countries

2015 Country RepTrak The World s Most Reputable Countries 2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.

More information

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155

Region Country AT&T Direct Access Code(s) HelpLine Number. Telstra: 1 800 881 011 Optus: 1 800 551 155 Mondelēz International HelpLine Numbers March 22, 2013 There are many ways to report a concern or suspected misconduct, including discussing it with your supervisor, your supervisor s supervisor, another

More information

GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS

GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS GLOBAL HRMONITOR NEW DIMENSIONS IN ONLINE HR INFORMATION TALENT HEALTH RETIREMENT INVESTMENTS DISCOVER MERCER S GLOBAL HRMONITOR ABOUT GLOBAL HRMONITOR Mercer s Global HRMonitor is a single-source, web-based

More information

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information Requests January - June, Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

CISCO NETWORK CONNECTIVITY CENTER

CISCO NETWORK CONNECTIVITY CENTER DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to

More information

Big Gets Bigger, Smaller Gets Smaller

Big Gets Bigger, Smaller Gets Smaller latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.

More information

EMEA BENEFITS BENCHMARKING OFFERING

EMEA BENEFITS BENCHMARKING OFFERING EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

NetFlow Feature Acceleration

NetFlow Feature Acceleration WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This

More information

The rise of the cross-border transaction. Grant Thornton International Business Report 2013

The rise of the cross-border transaction. Grant Thornton International Business Report 2013 The rise of the cross-border transaction Grant Thornton International Business Report 2013 Foreword MIKE HUGHES GLOBAL SERVICE LINE LEADER MERGERS & ACQUISITIONS GRANT THORNTON INTERNATIONAL LTD When reflecting

More information

U.S. Trade Overview, 2013

U.S. Trade Overview, 2013 U.S. Trade Overview, 213 Stephanie Han & Natalie Soroka Trade and Economic Analysis Industry and Analysis Department of Commerce International Trade Administration October 214 Trade: A Vital Part of the

More information

The VAT & Invoicing Requirements Update March 2012

The VAT & Invoicing Requirements Update March 2012 The VAT & Invoicing Requirements Update March 2012 Indirect taxes are a massive potential expense. For buyers and sellers of goods and services, how invoices are prepared and processed can affect a company's

More information

Introducing GlobalStar Travel Management

Introducing GlobalStar Travel Management Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13

More information

Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION

Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value 2 The Euler

More information