2 Property Type: Condominium Loss Type: Water and Flood Location: Ashburn, Virginia Rolyn placed containment in each unit to carefully block any drywall dust from spreading throughout the units. On early January, Rolyn was called to respond to a broken pipe in a condominium property located in Ashburn, VA. Within 60 minutes, Rolyn was onsite evaluating the damage. As it was 25 degrees with a wind chill in the teens, a sprinkler pipe that ran through six condominium units burst. Rolyn immediately began diverting water from units via poly funnels to the exterior, extracting water and blocking furniture to prevent further damage. The sprinkler company arrived onsite and turned off the main water line and Rolyn began a fire watch. Rolyn s lead drying technician began taking moisture readings of all the affected units. We shared this information with the property manager and together we designed a plan that would dry the units with minimal disruption to the residents. Once the plan was in place, Rolyn removed wet carpeting and the baseboards and drilled holes in the drywall to increase airflow in the affected areas while dehumidification/drying equipment was set in all units. After extracting the water and setting up two units with drying equipment and moving to the third unit, a second pipe burst and re-flooded the units that were already vacuumed. By the time Rolyn extracted the water to continue the drying process, another pipe burst on the south side of the complex causing water damage in four additional units. On the second day, moisture readings showed a dramatic drop in two of the units. In units where the moisture readings were still above 75%, Rolyn, after a joint decision with the property manager, removed the wet drywall. Rolyn placed containment in each unit to carefully block any drywall dust from spreading throughout the units. After the demolition, the areas were HEPA vacuumed and wiped down with an antimicrobial solution to prevent mold growth. On the fourth day of the job, all units were remediated and had moisture readings below 16%. Rolyn was able to remove the remaining equipment and complete the job to the satisfaction of the client and residents while meeting all industry standards.
3 Property Type: Senior Living Loss Type: Storm Damage Location: Delray Beach, Florida Rolyn held monthly meetings inviting all management and residents to share their thoughts and ideas regarding the on-going work. A gated senior community located in Delray Beach, Florida was adversely affected by Hurricane Wilma, causing millions of dollars in damage. With over 100 buildings, each with 4 to 8 units, Rolyn worked side by side with the Board, Association members and residents to secure an insurance settlement that was twice as much as was being suggested by the insurance carrier. Over the course of two years, Rolyn replaced all roof systems and approximately 4000 windows and doors bringing them up to current codes and hurricane protection regulations. Rolyn also renovated approximately 1000 units. Because of the proactive thinking between the Board and Rolyn, individual residents were able to save an additional 40% on their property insurance as a result of the hurricane protection measures that were added. To ensure the satisfaction of all was met, Rolyn held monthly meetings inviting all management and residents to share their thoughts and ideas regarding the on-going work. Even though there were many obstacles, Rolyn was still able to run a smooth project that met the requirements of the construction progress without interfering in the day-to-day activities of the residents.
4 Property Type: Apartment Complex Loss Type: Fire and Smoke Location: Lexington, South Carolina Rolyn served as the general contractor throughout the reconstruction and minimized the client s potential revenue loss by keeping 16 units available to their tenants in the two neighboring apartment buildings. In early spring Rolyn responded to a large loss apartment fire caused by a grill on an attached balcony which caught the building on fire. The fire affected three apartment buildings, one was completely destroyed from the slab up and the other two suffered melted siding and broken windows. Each building contained 8 occupied units, so it was imperative that Rolyn quickly assessed the situation to minimize further upset for the owner and residents. Upon arrival, Rolyn began working with the owner to develop a scope of work and perform immediate, fast-track emergency repairs. It was critical that these repairs occurred swiftly to prevent the displacement of any residents. Therefore, Rolyn s first focus was on the two buildings that were not destroyed. The first step was to remove the damaged siding and wrap those sections with protective polyethylene house wrap material. Rolyn also replaced all broken windows to mitigate possible water intrusion and further damage. Rolyn then began working with the owner and insurance company on the next step of the project, which was to totally demolish the most severely damaged building. Once all parties were in agreement, Rolyn maintained a safe environment and coordinated with local building officials so that tenants could access their apartment to remove any salvageable belongings. Demolition crews then brought down the entire building using heavy machinery, including bucket loaders and bobcats. During the demolition phase of the project, Rolyn s estimating department simultaneously developed a scope of work to present to the owner s insurance company for the restoration of the building. A large portion of the scope entailed bringing the fire ravaged building up to current code while meeting all insurance coverage amounts. Rolyn was able to work with the carrier to develop a consistent scope that would meet all new code and ADA requirements. Upon being awarded the contract, the reconstruction phase began immediately. Rolyn completed preconstruction services including obtaining all required permits, performing the necessary slab repairs and re-working all underground plumbing so that the framing work and all construction services could begin. Rolyn served as the general contractor throughout the reconstruction and minimized the client s potential revenue loss by keeping 16 units available to their tenants in the two neighboring apartment buildings. This meant maintaining a safe zone around the perimeter, including fencing, and ensuring the availability of adequate parking for current residents. Rolyn also performed unit upgrades at the client s request to better meet market demands and increase both occupancy rates and rental revenues.
5 Property Type: Apartment Complex Loss Type: Fire Location: Rockville, MD Even after the upper rock job was complete, we continue to reference and use Rolyn s methods, standards, and procedures as our nationwide benchmark. It was the first day of April, 2014 at 4:12 am, when Rockville Volunteer Fire Department and Montgomery County Fire and Rescue Service units were dispatched to a building fire in the area of Upper Rock Circle in Rockville, Maryland. More than 200 firefighters responded to the blaze, including 13 engine trucks, 6 ladders and Emergency Medical Services (EMS) vehicles, closing down a portion of Maryland Route 495 and Shady Grove Road for an extended period of time. Joseph Melvin and Jim Shank led the initial Emergency Response Team of 10 highly certified water damage, fire restoration, and forensic specialists. The Team arrived to the site; damage was noticeable throughout all wings of building. A blackened building frame, charred ruins, and building material remains were left where the newly constructed building once stood. The top 2 floors and roof suffered heavy fire damage and the 2 lower floors were heavily damaged by water. Immediately, a mobile Command Center was dispatched from Rolyn s Corporate Headquarters located in Rockville, Maryland. It was stationed outside the fire-damaged building, providing a place for onsite planning, processing project reports, and meetings. Rolyn stationed a crane to grant aerial access to the building. This also gave fire investigators a bird s eye view of the scene. The crane also acted as a system of transportation for large pieces of evidence (such as air conditioner units on the roof) to be removed and examined by the C&O team. Using state-of-the-art technology, Rolyn moisture mapped the entire building and provided the insurance adjuster with a detailed damage estimate. Drying equipment and generators were stationed throughout the building and around-the-clock. HEPA air filtration devices (HEPA AFDs) of adequate size and capacity obtained a minimum of 4 air changes per hour in each designated work area. They were operated continuously to create a down-draft and negative pressure within the work area during the duration of the work, and for a minimum of 24 hours after all the work was completed. Through the course of May and June, a specialized demolition company performed structure demolition. At the end of June, the demolition of the fire damaged building was well underway, however demolition crews faced a challenge as parts of the building were built over a parking garage and heavy machinery could not be placed in some areas.
6 July through August, the building was ready for Rolyn to perform water, smoke, and fire damage restoration. The only structures left standing were 4 concrete blocks that made up the stair and elevator towers. Rolyn erected scaffolding to clean the towers; a single elevator tower and stair tower in wing A, a double elevator tower and separate stair tower in wing B, and a stair tower in wing C. All cleaning and decontamination was performed from top to bottom. Fire-related and construction debris were removed from the stair and elevator towers before HEPA vacuuming commenced. Extreme caution was exercised at all times since some doors exited onto individual floors posed a potential fall hazard. Another challenge was that some doors needed to remain ajar to provide adequate airflow, which is necessary to create a negative vacuum. This meant doors had to be secured yet prevented from opening fully, avoiding hazards. For the rebuild, Rolyn worked alongside the construction company to coordinate work schedules. The construction contractor built their reconstruction schedule around Rolyn s remediation schedule. By identifying the critical path tasks during the cleaning and remediation, the construction efforts simultaneously followed Rolyn steps. This efficiency saved the client both time and money. Rolyn saved the client hundreds of thousands of dollars and approximately 6 months of delay by remediating the affected concrete slab (pedestal) that was directly beneath the building. The slab was thoroughly cleaned; all debris and waste construction materials were removed. The slab was also decontaminated and cleaned with a commercial powered floor-cleaning machine using Simple Green. Dirt, carbonaceous material, and fungal debris were extracted immediately by a floor scrubber and all utility openings were meticulously hand cleaned. Rolyn completed the project on time and on budget; cleaning the interior and exterior surfaces of the 3 stair towers from the roof elevation to (and including) the garage level, all connecting hallways, including the concrete masonry unit block walls, concrete floors and undersides of landings, metal handrails, pipes, utility/ wire/cable conduit, lighting, exit doors, etc. within the stair towers; the interior and exterior of the elevator shaft, including the concrete masonry unit block walls and the interior concrete floor; any building components (including utility conduits, pipes, structural steel, elevator guides, doors and operational hardware, etc.) within the elevator shafts; exposed upper surface of the concrete slab under the footprint of the building; and any sleeved utility openings in the concrete slab. With over 400 pieces of equipment, it took Rolyn s Emergency Response Team approximately 8,000 man hours to complete the job. Total amount billed for this project was $899, which was comprised of labor, equipment, materials, and vehicle charges.
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