Bramble.cc Konetic - Applicant Tracking/eRecruitment

Transcription

1 Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic provides erecruitment on a Software as a Service (SaaS) basis. We focus on organisations that are very brand and quality conscious and have complex evolving recruitment needs which our technology addresses. Our clients include Deutsche Bank, HEE, G4S, OCS, Slaughter & May and Natural History Museum to name a few. Most organisations now set their Talent Attraction and Retention strategies as an integral part of their Brand positioning. Konetic has two products: Konetic Recruit; Programme / Timed Event Recruitment, ideal for Graduate & Trainee campaigns for processing high volumes and complex /tailored processes. Konetic Active (ex-recruit Active); Self Service User Configuration, Vacancy Centric Recruitment; ideal for routine recruitment activities. Konetic software is fully integrated with many established ERP/Talent Management systems and given our portfolio of solutions across many sectors we are well positioned to support any Recruitment Information assurance Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information PGA IL1/2, IL2 Open Standards supported and documented? Yes. Konetic Recruit has a well-structured, five-layer architecture: the presentation layer consists of an entirely web-based front end using cascading style sheets (CSS) sophisticated configuration options are provided in the forms layer both through front-end GUI tools and XML specifications which define the layout, validation and behaviour of the forms a business logic layer, written in Microsoft.Net Framework and the C# programming language, defines the system logic, the rules engine and client specific logic

2 the data access layer consists of auto-generated C# connections along with Transact SQL and XSL transformations the database layer consists of Microsoft SQL Server database servers, the associated schemas and client configuration. Open source software used and documented? Details of the level of backup/restore and disaster recovery that will be provided Daily back-up and storage for three weeks of such backups of the Software and Customer data. On-boarding and Off-boarding processes/scope etc. Konetic Accelerated Delivery Programme. A standard project plan will drive the project to a successful conclusion. Data location option can be defined by user? Pricing (including unit prices, volume discounts (if any), data extraction etc.) Our software is modelled on a usage which takes into account from a recruitment perspective: Number of applicants Number of hires Number of recruitment users Locations/regions We will usually assess each client requirements/implementation individually, but as a rough guide: Baseline Pricing: Configuration, Implementation, Personalisation & Training 5,550 Service Fees for Support and a Fully Hosted solution: 6,660 per annum and includes: 3 Recruitment Users Personalised Candidate Portal Recruiter Portal Line Manager Portal Agency Portal Referees Portal Standard Konetic Report Writer Web statistics Fully hosted solution and service from the Konetic Private Cloud (all data held in UK) Additional Recruitment Users will be assessed based other volumes but typically are 56/user per month Additional Options expressed as a % of Service Fee uplift

3 Baseline system comprises the modules below: Candidate Recruiter Line Manager Agency Report Writer Referees Vacancy Authorisation Vacancy Monitor Web Stats 3 Recruiter licences Additional Options/Modules Fee Uplift Per Annum Assessors Portal & Configuration 5% SMS Configuration & Additional Subscription for bundles 5% Job Board Configuration & Additional Subscription for Publication 5% Situational Judgement Testing Configuration 5% Service Fee Pricing Per Annum 0-3 Base 6,660 Extra licences will be priced on application as per variable criteria On application Service Levels (e.g. performance, availability, support hours, severity definitions etc.) As per Hosted Software Services Agreement (extract below) Service Level Description System Environment Maintenance Hours System Environment Maintenance Hours are periods of time during which the Systems Environment may be interrupted to the Customer during System Environment Operational Hours for carrying out routine maintenance activities required by professional computing practice (but are not limited to) the following activities: Offline backup Software maintenance work, including testing new versions Testing restart and recovery Implementation of release upgrades of software components. Each maintenance window will be notified to the Customer, in accordance with the Scheduled

4 Service Level Description Maintenance Notification Service Level. If any maintenance window does not or is unlikely to provide sufficient time to carry out the planned maintenance activities an extension will agreed. Systems Environment maintenance will be carried out regularly and will require the service to be unavailable for a pre-arranged period of one hour on a monthly basis. Unless otherwise agreed this time shall be between 0700 hrs and 0800 hrs GMT/UK time on 30th of every month. System Environment Operational Hours The System Environment Operational Hours are periods of time during which the Systems Environment will be made available for routine Customer processing requirements. Systems Environment Operational Hours will be For Tier 1 and Tier 2 Customers: 24 hours every day of the week, every week of the year. For Tier 3 Customers: between each and every Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, public and bank holidays during the hours of 0600hrs and 2100hrs on each of those days respectively. Scheduled Maintenance work will not be performed during these hours unless essentially required and agreed prior to the commencement of such work by the Customer. System Environment Downtime Systems Environment Downtime is the total number of hours in a calendar month that the Systems Environment is unavailable for the Customer s use during Systems Environment Operational Hours and is expressed as a percentage of Systems Environment Operational Hours. Systems Environment Downtime shall only include those hours of unavailability where the cause of any failure is primarily the responsibility of KONETIC or its contractors. System Environment Downtime is calculated as the total hours of downtime in a calendar month (that have accumulated as a result of Incidents, where those Incidents have had downtime in excess of 5 minutes) divided by (/) Systems Environment Operational Hours in the same period minus (-) Actual Systems Environment Maintenance Hours x 100%. For each Tier Systems Environment Downtime shall not exceed the following % of the Systems Environment Services Hours-(minus) actual Systems Environment Maintenance Hours in any Calendar Month Customer Tier Allowable Systems Environment Downtime percentage Tier 1 0.1% Tier 2 1% Tier 3 3%

5 Service Level Description Expressly excluded from any Systems Environment Downtime calculations are (but not limited to); Downtime due to Force Majeure or other reasons not within the responsibility of KONETIC and its contractors. Inability to access the Services due to the Customer or Applicant accessing the System Environment using a public network including inter alia the Internet will not be included in Downtime calculations. Financial recompense model for not meeting service levels Konetic shall pay service credits of 1% of our monthly service fee for: each and every Priority 1 or 2 Incidents, as defined in Schedule 5 below, that is not resolved or otherwise ameliorated (e.g. y a practicable workaround) within the target resolution time; and each and every additional 0.1% of Systems Environment Downtime occurring within the calendar month over and above the target defined in the Schedule below; up to a maximum limit of 15% of our monthly service fees in any one calendar month. An earn-back scheme will also operate. Whenever we incur service credits, if we are entirely free of service credits for the whole of the following calendar month then the service credits we incurred in the previous calendar month can be earned back and will be refunded by the client. Training Included in baseline pricing. Ordering and invoicing process Customers should place orders to Bramble.cc using the Government Procurement Service pro-forma via , post or fax. Our customer relationship management (CRM) system records and tracks all customers queries and request. Invoicing terms can be agreed dependant on the agreed provision of specific services - either monthly in arrears, or at milestones, or at the end of a work package. Any setting up or other start up fees agreed in advance with customers would be payable with the first invoice. Similarly any termination fees agreed in advance with customers would be payable with the last invoice. Also see individual partner company standard terms and conditions. Payment terms 30 days or, if an organisation is signed up to the Government prompt payment initiative, then it is 10 days. Products will be available for selection on the Government Procurement Service website. Our system incorporates the ordering procedures and order form in the framework contract.

6 Termination terms Provided in Hosted Software Services Agreement Consumer responsibilities Provided in Hosted Software Services Agreement Technical requirements (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) Details of any trial service available Exit Process for data extraction and removal Provided in Hosted Software Services Agreement