G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

Size: px
Start display at page:

Download "G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1"

Transcription

1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013

2 Table of Contents 1 SERVICE OVERVIEW & SOLUTION INFORMATION ASSURANCE BACKUP/RESTORE AND DISASTER RECOVERY PROVISION ON-BOARDING AND OFF-BOARDING PROCESSES On-Boarding Off-Boarding Kofax SECURITY Secure Encrypted Connection from the Client to the Application SERVICE MANAGEMENT DETAILS Technical Boundary Support Boundary User Authorization and Roles General Support details SERVICE CONSTRAINTS Planned Maintenance Emergency Maintenance SERVICE LEVELS Award of Service Credits: Financial recompense TRAINING INVOICING PROCESS TERMINATION TERMS DATA EXTRACTION /REMOVAL CRITERIA Data standards in use Consumer generated data Data extraction Price of extraction Not applicable Purge & destroy DATA PROCESSING AND STORAGE LOCATION(S) DATA RESTORATION / SERVICE MIGRATION CUSTOMER RESPONSIBILITIES TECHNICAL REQUIREMENTS BROWSERS DETAILS OF ANY TRIAL SERVICE AVAILABLE SERVICE OVERVIEW & SOLUTION The Kofax Model Office Service Offering provides Clients with a Private or Public Cloud facility with a powerful and flexible capability that can be used to capture documents from multiple different sources including: Paper via a PC based web browser and locally attached scanner Page 2

3 Paper via Multi-Function Devices Paper via PC based specific scanning application (Note: Depends upon suitable Client connectivity) From s and associated attachments (including pdf, word, excel and other formats) From mobile devices Once captured the Service provides automated image cleanup in order maximise image quality; automated identification of document types and extraction of appropriate data before optionally presenting it for browser based validation or additional indexing by the clients staff. If necessary captured images can be converted to PDF format (typically PDF/A with both image and text layers) and the document and extracted data are then made available for delivery to the client. The document process can be automated using intelligent workflow. Full management information dashboard for service reporting is available accessed by web browser interface. The service includes access from Windows, Mac, ios and Android devices to real-time, dynamic dashboards that give immediate insight as well as providing the more standard Management Information reporting capabilities. Discounted pricing tailored to your requirements will be provided upon engagement and appropriate to your requirements. Professional services required to configure your documents for capture and will be subject to further qualification based on the SFIA rate card. 2 INFORMATION ASSURANCE The Service definition is tailored to a Private Cloud offering, but Kofax also offers public cloud service options which may be hosted by our Cloud infrastructure subcontractor partners IS Solutions, or alternatively SCC, Xerox or at customer s discretion configured at engagement using a GCloud Pan- Governement accredited supplier using Tier 3, ISO 27001, ISO 9001 and BS25999 certified Data Centres. SCC is the first UK organisation to pass the accreditation by CESG, part of GCHQ and the UK Government s National Technical Authority for Information Assurance, for information security standard IL3. This means a capability of hosting government classified protectively marked material of Restricted data in a multi-tenanted environment. Specific details relating to the options available in provisioning that service would need to be discussed at the time of engagement to assure the appropriate configuration is managed and suitably deployed into our Service arrangements. SLA s with our subcontractors assure availability and security of dedicated servers for both Kofax s Cloud service and underlying databases. Staging servers are used for intermediary data processing and publication approval workflow. All servers are subject to backup and restore services with content restoration to within 24 hours of any permanent data loss. 3 BACKUP/RESTORE AND DISASTER RECOVERY PROVISION All hosting providers offer backup and disaster recovery mechanisms with inherent high availability associated with the system. Details regarding planned outages are addressed in the SaaS SLA document within the Kofax Terms and Conditions. Page 3

4 4 ON-BOARDING AND OFF-BOARDING PROCESSES 4.1 On-Boarding Depending on customer requirements, the Kofax service can be deployed within weeks of engagement. Below is an overview of the process steps followed using an industry best practice approach: Consult engage with customers as a result of enquiries to understand their requirements and advise on best approach to engagement to maximise the value they can obtain from the service and offer potential alternatives that achieve their required outcomes. Design This phase allows Kofax to define the specific services needed and when necessary customised services may be procured to satisfy individual customers needs. Build This phase produces the required enhanced, personal, or productised service. Deploy Testing and accessibility with customer engagement results in confirming suitability of the service as required. Operate Management of the service and reviews to ensure the customer is maximising the features of the service. 4.2 Off-Boarding If purchased on a private cloud, there are no specific Off Boarding arrangements as Software licences are operated on a perpetual basis. If purchased as a SaaS offering, when a Subscription expires or terminates, Kofax will retain any Customer Data not deleted for at least 90 days so that the customer may extract it (except for free trials where Kofax may delete Customer Data immediately without any retention period). The customer remains responsible for all storage and other applicable charges during this retention period. Within 30 days following the expiration of this retention period, Kofax will delete all Customer Data, including any cached or back-up copies. On request, Kofax will provide an export of the data held in the database, prior to the deletion of the SQL instance. Kofax would provide the data in a non proprietary format, such as CDL and it would be the customers responsibility to configure and conduct and necessary imports into any new system. It will be the responsibility of the customer to ensure any shortcuts, links, or other references to the service no longer required are deleted from their devices used to access the service. They may also wish to delete any browsing history and ensure in keeping with best practice any browser options are set to delete temporary files and/or any cookies that may have been used through the use of the service. 5 Kofax SECURITY If maintained on a private cloud, applicable onsite security policy s will govern. If provided on public hosted cloud offering, Kofax ensures that customer s data is held in cloud hosted data centres utilising best practice to secure and protect data and that the application is secure using a G-Cloud accredited provider up to IL3. Conscious that access to data is core to balancing strategy and competitive advantage with access to public data Kofax s services are built with your security needs in mind. Kofax devotes significant resources to keeping your data secure and private. 5.1 Secure Encrypted Connection from the Client to the Application Connectivity from Client site into the service offering is over HTTPS. User logon to the service is controlled by encrypted username and password. Page 4

5 6 SERVICE MANAGEMENT DETAILS 6.1 Technical Boundary The Technical boundary is limited to the Software Application 6.2 Support Boundary Limits to the Support Boundary are by agreement with the Client and will depend upon the degree of ownership the Client wishes to take of the end to end solution. Support includes all issues resulting from any faults with the system within the technical boundary 6.3 User Authorization and Roles A predefined administrative account is provided to enable the customer to operate and administer the system including addition of users and definition of user rights within the system. No external access is available to the system without customer authorisation and explicit enablement. 6.4 General Support details Kofax provides Support Services that assist you in realizing the full value of your Kofax Software products. This document describes the Kofax Commitment to provide these Support Services. Offerings Updates and Upgrades All offerings include regularly scheduled Product Releases, which include defect fixes and functional upgrades. Web-based Services o Knowledge Base Customers are entitled to 24x7 access to Kofax knowledge bases. Kofax Technical Support personnel regularly update these information resources with the latest validated information on Case solutions, frequently asked questions, and tips and techniques. o Web-based Support Tool Online Case submission and tracking system allowing eligible contacts to create, update, and review their existing Cases. o Product Updates Download access to the latest Fix Pack and Service Pack releases. Kofax Standard Support (Annual Fee) When a Customer cannot resolve an issue using the tools and resources described in Web-based Services, that Customer can contact the Kofax Technical Support team during the Kofax Business Hours of the Customer s primary installed site. By default, the primary installed site is considered the location of the Customer s corporate headquarters, unless otherwise specified. Kofax 24x7 Support (Annual Fee) Extends Kofax Standard Support to include access to the Kofax Technical Support team for Critical Priority issues around the clock. This support is provided only in English. NOTE: Support is provided for Kofax Software that is covered by a valid current Support Agreement. All components of any Kofax Software, where support is available and offered by Kofax, must be included under a current Support Agreement. Contact Options In all Cases, Kofax requires the Customer contacting Technical Support to be fully trained and, where appropriate, certified on the use of the product. In addition, the Technical Support team validates the coverage of all product licenses by a current Support Agreement. Kofax Partners are required to provide First Line support where the Customer chooses to work with the Partner as the primary support provider. The Partner is expected to provide assistance in answering software installation, configuration, or usage questions; initial error information gathering; error isolation and identification; creating a reproducible test environment; and providing standard fixes or workarounds to known problems. Where the Customer chooses and enters into a Support Agreement with Kofax, Kofax expects the Customer to assist with providing these services. Kofax Technical Support provides Second Line support to its Partners and direct Customers. This includes, but is not limited to, further assistance with the tasks described in the previous paragraph. This may include a workaround or require the Customer to install a Hot Fix, Fix Pack, Service Pack, or upgrade to the latest Product Release. If required, Second Line support includes contacting Research and Development (R&D) for diagnostic assistance or a Hot Fix (if deemed necessary by Kofax to resolve the issue) for Critical Priority problems. Kofax provides Web-based Access, through the Kofax Customer Portal, to contact its Technical Support team. Telephone Access is also available as described in the Kofax Technical Support - Detailed Contact Information document. Page 5

6 Life Cycle Policy Kofax provides new software in the form of Major or Minor Releases. These contain functional enhancements as well as fixes to newly discovered defects. Major Releases are denoted by full versions such as 5., 6., whereas minor releases are expressed as point releases such as 5.1, 5.2, and so on. In addition, on a periodic basis, Kofax releases Service Packs that contain fixes for newly discovered defects. For certain Critical Priority problems, Kofax, at its sole discretion, issues Hot Fixes in the form of cumulative Fix Packs that are then incorporated into the next available Service Pack and Minor or Major Release. Kofax is committed to supporting the most current Major Release and the previous Major Release. When a new Major Release enters General Availability, the previous most current Major Release is no longer available for sale to new customers and is then considered to be the previous Major Release. Kofax continues to support the supplanted previous Major Release for an additional year, only for critical defects. Current customers can continue to buy additional ancillary items for this release through the product s End of Support period. Kofax Extended Support (Annual Fee) When a Major Release Product enters its End of Support period according to the Life Cycle policy, support is available to facilitate migration to a current Major Release. Exclusions Software Support does not cover: (i) modifications made to the standard Software application by the Customer or third parties (including Kofax Professional Services), (ii) applications developed by the Customer or third parties, products, services or functionality not provided by Kofax R&D, (iii) onsite support services at the physical location of the Error, (iv) products for which the Customer has not maintained current certifications, (v) systems engineering services, programming and operations procedures of any sort, (vi) the use of an operating system or any software or hardware or networking systems not certified by Kofax as described in the Kofax Cross Product Compatibility Matrix; (vii) interconnection or integration of the Programs with products not designated Certified or Supported by Kofax, (viii) use of the Programs in a manner for which they were not designed. 7 SERVICE CONSTRAINTS 7.1 Planned Maintenance If a private cloud offering patches will be provided as part of Support maintenance schedules. If offered on a Public Cloud, Kofax will use commercially reasonable efforts to make the Software Service generally available 24 hours a day, 7 days a week, with an expected uptime of 99.5% or more, except for planned downtime (of which Kofax shall give reasonable advance notice and which Kofax shall schedule to the extent reasonably practicable, will be carried out without affecting the Service. This will generally be achieved by carrying out Planned Maintenance during periods of anticipated low traffic which are outside of normal business hours (being 9.00 a.m. to 5.30 p.m GMT Monday to Friday excluding UK Bank and Public Holidays), preferably between the hours of Friday 5.30pm and Saturday 5.30pm. The Service includes access to the latest Fix Pack and Service Pack releases. 7.2 Emergency Maintenance Where Emergency Maintenance is necessary and is likely to affect the Service, Kofax will endeavour to inform the affected parties as soon as possible and in any case within one hour of the start of the Emergency Maintenance. Page 6

7 8 SERVICE LEVELS Operational Commitments Kofax Technical Support prioritizes its Case load based on the Case Priority set by the Customer and validated by Kofax Technical Support. The priorities and the Initial Response Times are defined in this table: Priority Environment Functionality loss Users affected Initial response time critical production major many or all 1 business hour high production major few or N/A 2 business hours normal production minor, how- to, or any 4 business hours usage questions normal non-production any any 4 business hours 8.1 Award of Service Credits: Not applicable 9 Financial recompense Not applicable 10 TRAINING Kofax has the following Training services available which can be discussed in detail at the time of engagement. SFIA card is applicable Live Online Training o Interactive training delivered online by a live instructor o Receive training at any internet-connected location o Convenience of attending a live class without travel expenses On-demand Online Training o Training and certification without leaving your home or office o Pre-recorded training content delivered via your web browser with downloadable videos, materials and labs o Labs completed from your computer using our remote server and you don't need to install software on your system Classroom Training o Attend a class in-person with other students in an interactive learning environment o Regularly scheduled, instructor-led classes o Held in training facilities around the United States or on-site at your facility Computer-based Training o Download all class materials including software, license, class resource files and certification exam registration instructions o Course content may be shared by multiple people without having to purchase a separate class for each person attending Page 7

8 11 INVOICING PROCESS A dedicated Sales and pre Sales team are available via the G-Cloud catalogue contact details. Customer will pay the fees as set forth in mutually agreed order documents and any subsequent renewal fees within 30 days from date of invoice. All fees are payable annually in advance unless otherwise specified 12. TERMINATION TERMS The following highlights from our Terms and Conditions, please refer to our T and Cs for a full set of details The right to use Kofax Software is granted and the accompanying rights and duties shall start upon signing of a mutually agreed contract and shall end 30 (thirty) days after written notice of Kofax if the Customer violates a material provision of the contract (in particular a violation of the licence) and if he fails to remedy such violation within the said period of 30 (thirty) days. Kofax shall be entitled to extraordinary termination of the agreement if (i) the Customer fails to pay due invoices of Kofax within ten days from receipt of a written notice on the outstanding payment or (ii) there is a material breach of the contract on the part of the Customer, which is not remedied within 30 (thirty) days from notice of the existence of such a breach, In the event of termination of this agreement or parts thereof, regardless of cause, the Customer shall at his own expenses immediately destroy all copies of the Software. In regards to consultancy Services the Customer may terminate each Statement of Works (SOW) before completion with effect from ten working days after written notice (receipt by Kofax), provided that the Customer pays Kofax for all services rendered and expenses incurred by Kofax by that date. Moreover, Kofax shall be entitled to compensation for all obligations that cannot be cancelled and are related to the work. The following clauses survive termination Copyright Intellectual Property Indemnification Limited Warranty Limitation of liability Secrecy and Confidential information General terms 13 DATA EXTRACTION /REMOVAL CRITERIA 13.1 Data standards in use The system digitises paper documents into tif or pdf format electronic representations of the documents. Facilities are provided to allow indexing of the documents with metadata either by human operators or through zone based optical character or mark recognition. The data processed is transient in nature the system does not retain any data upon completion of the required processing Consumer generated data If on a public cloud, data remains at all times within the confines of the data centre. Any consumer data which should for any reason be remained in the system, will be returned to the client at their request Consumer generated data is deleted from the system once the document processing has completed as a private cloud offering all data is contained within existing service boundary Data extraction Data is extracted from the input documents using OCR/OMR techniques. Same as above 13.4 Price of extraction Any specific requirements necessitating assistance from Kofax would be subject to specialist skills and engagement when the SFIA rate card would be referred to Not applicable Purge & destroy The data processed is transient in nature the system does not retain any data upon completion of the required processing. Page 8

9 14 DATA PROCESSING AND STORAGE LOCATION(S) Data Processing and storage is dependent on customer nomination of subcontractor or on private cloud at the customer s location. 15 DATA RESTORATION / SERVICE MIGRATION Not Applicable, since data is processed transiently and no user data is retained, only a system level rather data level restoration is required. As a private could existing customers slas with Service providers are expected to manage under this activity 16 CUSTOMER RESPONSIBILITIES Customer responsibility will vary from client to client depending upon technical, operational and support boundaries and will be jointly agreed during service activation all hardware associated with this service is expected to be facilitated by the customer 17 TECHNICAL REQUIREMENTS The Client will need to provide suitable PC s and scanners and high speed internet access from client site to the service. Details can be provided upon request. Complexity and variation in configuration between equipment in this service are diverse and Kofax would discuss this in order to maximise performance at time of engagement 18 BROWSERS Please contact for latest Browser compatibility The following browsers will be supported. IE 8, 9 and 10 Mozilla Firefox 9 and DETAILS OF ANY TRIAL SERVICE AVAILABLE Due to the degree of complexity trials are to be discussed on engagement and agreed depending on requirements. Page 9

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements 1 G-Cloud Framework Document for Service Definition Audit management System In response to G Cloud 6 Requirements 1 2 Table of Content Audit Management System Minimize the Risk 1.The Audit management System.........

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications

G-CLOUD FRAMEWORK SERVICE DEFINITION. Microsoft Cloud Business Applications G-CLOUD FRAMEWORK SERVICE DEFINITION Microsoft Cloud Business Applications Table of Contents 1 Cloudhub360... 3 2 SERVICE OVERVIEW & SOLUTION... 3 3 INFORMATION ASSURANCE... 4 4 BACKUP/RESTORE AND DISASTER

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

Service Description Document Management in the Cloud

Service Description Document Management in the Cloud Service Description Document Management in the Cloud Product Overview Document Management in the Cloud enables an organisation to acquire a subscription based Document management application in a rapid

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

IBM IT Service Management. Service Definition

IBM IT Service Management. Service Definition Service Definition 1 1. Summary 1.1 Service Description IBM SmartCloud Control Desk (SaaS) is a service management solution that includes or supports the following processes: Knowledge Management Service

More information

Azeus Convene Paperless Board and EXECUTIVE Meetings

Azeus Convene Paperless Board and EXECUTIVE Meetings Service Definition Azeus Convene Paperless Board and EXECUTIVE Meetings 1. An Overview of the G- Cloud Service (functional, non functional) Azeus Convene replaces meeting papers with a user-friendly mobile

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

IBM Workload Automation

IBM Workload Automation IBM Workload Automation Service Definition 1 1. Summary 1.1 Service Description IBM Workload Automation (SaaS) is a service management solution that allows customers to model the business processes one

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Government Efficiency through Innovative Reform IBM Digital Experience on Cloud

Government Efficiency through Innovative Reform IBM Digital Experience on Cloud Government Efficiency through Innovative Reform IBM Digital Experience on Cloud Standard terms and conditions Copyright IBM Corporation 2015 IBM Terms of Use SaaS Specific Offering Terms IBM Digital Experience

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

Audit Management. service definition document

Audit Management. service definition document Audit Management service definition document Contents Introduction... 3 Service Description... 3 Features and Benefits... 4 Architecture... 5 Service Delivery... 6 Service Provisioning Time... 7 Service

More information

Service: Contract Management (Software as a Service)

Service: Contract Management (Software as a Service) Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service G-Cloud Service Definition Atos Information Security Wireless Scanning Service Keeping your wireless networks secure Atos Information Security Wireless Scanning Service The Atos Wireless Scanning Service

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

2. Consultancy and Support

2. Consultancy and Support G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com

More information

Vodafone Cloud Storage

Vodafone Cloud Storage Vodafone Cloud Storage Overview Vodafone Cloud Storage gives you another, more flexible way to store data. It s available on G-Cloud and it s: Flexible you can decide how and where to store your data Fast

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Execview Outsourced Services Management

Execview Outsourced Services Management EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional)

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO)

G-CLOUD FRAMEWORK RM1557-vi 5DRIVE PROFESSIONAL STORAGE (PRO) Commercial in Confidence 1 G-CLOUD FRAMEWORK RM1557-vi SERVICE DEFINITION 5DRIVE PROFESSIONAL STORAGE (PRO) 5NINES 5NINES Data Centre Services Service Offered 5DRIVE PERSONAL CLOUD STORAGE with remote

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

Bramble.cc Konetic - Applicant Tracking/eRecruitment

Bramble.cc Konetic - Applicant Tracking/eRecruitment www.bramble.cc www.konetic.com Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information

SaaS Terms & Conditions

SaaS Terms & Conditions SaaS Terms & Conditions These SaaS Terms and Conditions ( SaaS Terms ) are part of the Serraview Services Agreement ( Agreement ) which governs Client s (also referred to herein as you or your ) use of

More information

1 ForestSafe SaaS Service details Service Description Functional Non Functional

1 ForestSafe SaaS Service details Service Description Functional Non Functional 1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

ArcGIS Online School Locator

ArcGIS Online School Locator ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,

More information

Rekoop Limited Standard Terms of Business

Rekoop Limited Standard Terms of Business Rekoop Limited Standard Terms of Business 1 Copyright 2012, rekoop Limited 1. DEFINITIONS... 3 2. BASIS OF AGREEMENT... 6 3. PROVISION OF THE SOFTWARE AND SERVICES... 6 4. TERM... 6 5. ACCESS AND SECURITY...

More information

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7)

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) These System Software and or Hardware System Support Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

Infrastructure Services

Infrastructure Services Information Security Management System Infrastructure Services Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service

More information

GPG13 Protective Monitoring. Service Definition

GPG13 Protective Monitoring. Service Definition GPG13 Protective Monitoring Service Definition Issue Number V1.3 Document Date 27 November 2014 Author: D.M.Woodcock Classification UNCLASSIFIED Version G-Cloud 6 2014 Copyright Assuria Limited. All rights

More information

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track

More information

Spektrix Service Definition

Spektrix Service Definition Spektrix Service Definition An overview of the G-Cloud Service Spektrix is a cloud-based ticketing and marketing software package provided as Software as a Service. It is designed for arts and entertainment

More information

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation TERMS & CONDITIONS of SERVICE for MSKnote Definitions: "Us or Our or We or Company" You or Your or Client Refers to MSKnote Limited Refers to you or your organisation Information about us: We are MSKnote

More information

Module 5 Software Support Services TABLE OF CONTENTS. Version 3.1

Module 5 Software Support Services TABLE OF CONTENTS. Version 3.1 1 Module 5 Software Support Services TABLE OF CONTENTS Version 3.1 1. AGREED TERMS AND INTERPRETATION... 2 2. SUPPORT PERIOD... 3 3. SCOPE OF SUPPORT SERVICES... 4 4. RESELLER PROVISION OF... 8 5. ANCILLARY

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd Response to the Crown Commercial Service from HP Enterprise Services UK Ltd G-Cloud (RM1557) Important Notice The information and data contained within this document constitutes confidential information

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 15 years. Our clients

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

Service 25: Digital Continuity - ediscovery Solutions

Service 25: Digital Continuity - ediscovery Solutions Lot: 4 Specialist Cloud Services Service 25: Digital Continuity - ediscovery Solutions An overview of the G-Cloud Service (functional, non functional) Discover Information based on content, metadata and

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

service description Email, SharePoint and File Archive in the Cloud Software as a Service

service description Email, SharePoint and File Archive in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Email, SharePoint and File Archive in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing...

More information

Execview Corporate Performance Management

Execview Corporate Performance Management EXECVIEW for G-Cloud Framework Users Execview Corporate Performance Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3

X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3 X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3 Date : 09/08/06 Issue: 6 This is an unpublished work the copyright in which vests in X2 Connect Limited. All rights reserved. The

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL

AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL AGILENT SPECIFICATIONS INFORMATICS SOFTWARE SUPPORT AND SERVICES GOLD-LEVEL The following terms set forth the specifications under which Agilent will provide support and services to customers who are under

More information

SAAS SERVICES ORDER FORM

SAAS SERVICES ORDER FORM SAAS SERVICES ORDER FORM Customer: Address: Contact: Phone: E-Mail: Services: CloudBerry Managed Backup Service allows you to offer managed online backup services under your own brand powered by the CloudBerry

More information

UDiMan. Introduction. Benefits: Name: UDiMan Identity Management service. Service Type: Software as a Service (SaaS Lot 3)

UDiMan. Introduction. Benefits: Name: UDiMan Identity Management service. Service Type: Software as a Service (SaaS Lot 3) UDiMan Name: UDiMan Identity Management service Service Type: Software as a Service (SaaS Lot 3) Introduction UDiMan is an Enterprise Identity Management solution supporting mission critical authentication

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

SOFTWARE UPDATE SERVICES (SUS)

SOFTWARE UPDATE SERVICES (SUS) SOFTWARE UPDATE SERVICES (SUS) These Software Update Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order acknowledgment, and invoice, and any sale or provision of Software

More information

Additional services are also available according to your specific plan configuration.

Additional services are also available according to your specific plan configuration. THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY. I. Service Definition SMS (Company) will provide You with Hosted Exchange and other Application Services

More information

SAAS MADE EASY: SERVICE LEVEL AGREEMENT

SAAS MADE EASY: SERVICE LEVEL AGREEMENT SAAS MADE EASY: SERVICE LEVEL AGREEMENT THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( SaaS Made Easy ). Capitalized terms used herein but not otherwise defined

More information

Pro-8 Membership Management and Professional Standards CRM. Pro-8. Contents. Software as a Service. Service Description

Pro-8 Membership Management and Professional Standards CRM. Pro-8. Contents. Software as a Service. Service Description Pro-8 Pro-8 Membership Management and Professional Standards CRM Software as a Service Service Description Contents ABOUT PROTECH... 2 PRO-8 CRM OVERVIEW... 2 HOSTING AND INFRASTRUCTURE... 3 PRO-CRM FEATURES...

More information

HOSTEDMIDEX.CO.UK. Additional services are also available according to Client specific plan configuration.

HOSTEDMIDEX.CO.UK. Additional services are also available according to Client specific plan configuration. HOSTEDMIDEX.CO.UK THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO CLIENT BY THE SUPPLIER. I. Service Definition Lanmark Technical Services Ltd trading as mailhosted.co.uk

More information

Remote Access Service (RAS)

Remote Access Service (RAS) Remote Access Service (RAS) Contents 1 Introduction to Remote Access Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Access Methods... 3 3 Differentiators...4 4 Commercials...5

More information

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level.

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level. Overview G Cloud 4: Service Definition HootSuite is a social media monitoring and listening platform for businesses and organisations to collaboratively execute social media strategies across multiple

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

service description Document Management in the Cloud Software as a Service

service description Document Management in the Cloud Software as a Service easy to adopt, easy to use, easy to leave service description Document Management in the Cloud Software as a Service version 4.0 Contents Overview... 3 Example use cases... 3 Pricing... 4 Trial service...

More information

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes

More information

Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus

Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus SERVICE DEFINITION An overview of the G- Cloud Service (functional, non functional); Ephesoft is an Open Source document

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA Hybrid Cloud

More information

HP Autonomy Software Support Foundation

HP Autonomy Software Support Foundation Data sheet HP Autonomy Software Support Foundation HP Autonomy Software Support provides comprehensive technical support and updates for HP Autonomy Software. Your IT staff can have fast, reliable access

More information

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment

More information

Service Definitions for G-Cloud Lot 3 Dataphiles Ltd trading as PatientComms

Service Definitions for G-Cloud Lot 3 Dataphiles Ltd trading as PatientComms Service Definitions for G-Cloud Lot 3 Dataphiles Ltd trading as PatientComms Contents 1. About PatientComms... 2 2. Service Definitions... 2 2.1 Friends & Family Test for NHS GP s and Dental Practices...

More information

1 Introduction. 2 Design and Functionality. 3 Client Support

1 Introduction. 2 Design and Functionality. 3 Client Support Changefirst Enterprise Service Level Agreement 1 Introduction This Service Level Agreement between Changefirst and the Client describes the support processes and services which Changefirst provides to

More information

Electronic business conditions of use

Electronic business conditions of use Electronic business conditions of use This document provides Water Corporation s Electronic Business Conditions of Use. These are to be applied to all applications, which are developed for external users

More information

HPE Foundation Care Service

HPE Foundation Care Service Data sheet HPE Foundation Care Service Support Services HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure.

More information

Hydrant E-Learning Management System (HELMS)

Hydrant E-Learning Management System (HELMS) Hydrant E-Learning Management System (HELMS) service definition v6.1 Page 1 Service overview Hydrant offer an e-learning Management System (HELMS) on which a variety of e-learning solutions can be built

More information

Managed Desktop Services Windows and OS X

Managed Desktop Services Windows and OS X Managed Desktop Services Windows and OS X Contents 1 Introduction to Managed Desktop Services...2 2 Service Definition...3 2.1 Functionality & Features - Windows... 3 2.2 Functionality & Features OS X...

More information

Service Definition Easysite Web CMS

Service Definition Easysite Web CMS Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...

More information

Service description iseeu Intelligent Customer Service & Workflow Software as a Service. Terms and Conditions Software as a Service.

Service description iseeu Intelligent Customer Service & Workflow Software as a Service. Terms and Conditions Software as a Service. Service description iseeu Intelligent Customer Service & Workflow Software as a Service Terms and Conditions Software as a Service G-Cloud 4 Contents iseeu G-Cloud 4 Terms and Conditions... 3 iseeu G-Cloud

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Execview Project Portfolio Management

Execview Project Portfolio Management EXECVIEW for G-Cloud Framework Users Execview Project Portfolio Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

SaaS Service Level Agreement (SLA)

SaaS Service Level Agreement (SLA) SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information