Execview Outsourced Services Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Execview Outsourced Services Management"

Transcription

1 EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv

2 G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional) Execview Outsourced Services Management provides a full toolset for outsourced service management governance and reporting. The functionality includes tools for workflows between suppliers and the client including transformation and operational performance, change request management and innovation management. Customisable views of delivery and performance are provided for the executive, senior managers and service managers, designed to drive commitments, decision making and accountability across the partnership. A full solution of action management, approval and change workflows, risk and financial management is provided. Execview supports multi-supplier, multi-client frameworks. Customers can manage one or many major supplier contracts, all with a single (but customisable) process framework, toolset and reporting. Key functions Operational value chains. Policy and Strategic deployment model / visual mapping Business decomposition model (corporate department - division group- individuals, third parties, etc.) Service definitions of each service element (online SLA). Scorecards for projects, programmes, portfolios, steering groups, stakeholder groups / bespoke reports. CSFs for each service element. SLAs/Service Credit measures/reverse SLAs. Stakeholder management. Operational Service Reporting. Service Improvement Plans. Risk, issue and assumption management. Dependency management. Resource management. Cost and revenue management. Resource management and timesheet management Document / collaboration store Personal task/accountability home page for every user (detailing work in all activities). Interfaces to Remedy/Support Works/ServiceNow/HP OpenView, Solar Winds etc. for operational reporting. Interfaces to any supplier and client systems exporting structured data files. Data mapping and pre-processing logic for imported data

3 Non functional Information assurance Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information Details of the level of backup/restore and disaster recovery that will be provided On-boarding and Offboarding processes/scope etc. Pricing (including unit prices, volume discounts (if any), data extraction etc.) Security model based on role-based security and additional security for restricted third-party access. Web browser accessed cloud platform based on SQL Server /.NET technology base (IE7+, Safari, Chrome, Firefox and most modern browsers) We are targeting IL2 level. Execview is also, in some cases, compliant to IL3 if installed on private government network/servers. Our hosting provider (Rackspace) holds an ISO27001 certificate Execview is currently undergoing this certification process. Full DR (Disaster Recovery) facilities managed by RackSpace (Tier 1) with 5 day maximum restore time (tested 6 monthly) Full set up service provided by Execview, including best practice design, set-up, training, data loading. Customer Administrators are responsible for individual user access allocation and removal. Unit price 30 per service area (area of the business being reporte upon) per month Minimum 20 units. We do not charge for users, providing for unlimited users. We have the same pricing across all public sectors organisations and have no volume discounts. Corporate (unlimited) use licenses by negotiation and agreement. Hosting/Service management details Service constraints (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.) Service Levels (e.g. performance, availability, support hours, severity definitions etc.) Hosted at Data Centre in London. Full platform monitoring by RackSpace and Execview. ITIL processes used for problem, incident and change management. Formal logging of all incidents and change requests. Options to install on client servers for local hosting if required. User customisation of activity definitions, labels, fields, reports and scorecards. New functionality fixes normally released on a 2 weekly sprint cycle. 24 hour planned availability with planned 1 maintenance window per fortnight / Core hours with no planned downtime / 99.5% availability target.

4 Financial recompense model for not meeting service levels Training Ordering and invoicing process Termination terms - By consumers (i.e. consumption) Termination terms - By the Supplier (removal of the G- Cloud Service) Data restoration / service migration Consumer responsibilities Technical requirements (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) Details of any trial service available. Normal definitions for P1, P2, P3, etc. fault impacts and resolution times. , telephone support. Liability of up to 100% of SaaS service fees in affected period or as agreed in G-Cloud contracted condition. Administrator, Projects, Service Management, Reporting, Training available as standard packages, along with bespoke arrangements during start-up. Post start-up optimisation interventions to ensure best practice use of the Execview platform. Order against PO based on agreed volumes. 3 months written notice or terms as agreed with G-cloud. We would normally only terminate in the case of inappropriate use. License agreement provides details. Restoration is normally same day. See Disaster Recovery for other. Administration of users and access security, configuration, naming conventions and other set-up options. Setting up new Activities (Projects, Service areas, CRs etc). Providing first line support to end users Browser based access (IE7 or later, Safari, Chrome, Firefox) A reasonable internet connection speed is required. Low cost Proof of concept and Pilot options on a fixed price set-up and operation basis see priced packages.

5 An overview of the Execview G-Cloud Service Execview provides a ground-breaking Enterprise Governance Platform for delivering and managing business transformation, operational excellence and strategic outcomes. Execview combines best industry practices, thinking and visibility into a software platform that gives organisations the capacity and capability to deliver change themselves, reducing the need for external consultants. Execview is a paradigm shift it will drive out significant ICT and consulting cost. It makes a wide range of software redundant and improves the ability for teams to work together. Execview offers the ability to drive, innovate and control government department outcomes. Board-level dashboards ensure timely, informed and effective enterprise-wide management and decision-making while sophisticated tools enable the planning and managing of complex enterprise programmes, portfolios and projects along with service delivery and operational services, including services outsourced to third parties. Available in the Cloud, on a Software-as-a-Service basis (or implemented within your own Private Cloud or environment if required), Execview can take just a few days or weeks to be live with an organisation s data. By giving executives and professionals a concise and instant view of what s happening in the business, Execview drives up corporate performance. It s highly innovative, intuitive displays of visual management techniques put critical information at the fingertips of the people running the business. Execview enables them to attain high levels of business performance: it offers a complete view of the data needed to steer the company; manages KPIs and SLAs; and plans, monitors and tracks to ensure the right decisions are made while easily identifying risks and issues. Having been designed by industry experts, Execview automatically incorporates industry best practices as part of the solution such as Prince2, CMMI, MSP, and EFQM methodologies empowering users and reducing the expense of external consultants skills.

6 Information assurance Impact Level (IL) at which the G-Cloud Service is accredited to hold and process information Execview is designed to be secure to IL2, and in some cases to IL3, in a government private server/network environment. The Execview SaaS service has passed the security test of various public organisations including Essex County council, Ordnance Survey, the BBC and the University of London. Additionally it is used by numerous financial and commercial companies. Details of security model It is the responsibility of the Customer (Licencee) to administer user accounts, create new users, grant access rights, and delete or lock out users when their use of the Software is completed. Each Licensee is required to have at least one Administrator role for this purpose. This role is a minimal part time role for someone within your existing organisation: Execview requires passwords to include at least one uppercase letter and one numerical digit and to be of at least eight characters in length. Users are required to change their passwords every 30 days. After three incorrect attempts to login Execview locks the user s account. If no login occurs for 90 days, the user s account is expired. Statistics of login frequency, last login and duration of login are available and will be provided on request. On-boarding and Off-boarding processes/scope Software access is normally provided within a business day of receiving of valid PO. On-boarding Execview Shared Services Management within an organisation is a coordinated task of modelling, data analysis and configuration. This is typically done with Execview consulting assistance, but customers can be rapidly self-sufficient. The typical scope and key items to consider includes Program and project data and structure Service Management Areas of focus Key Metrics to track Targets for metrics Source data Target user-base Report Automation Customer Administrators are responsible for adding and removing user access for their staff and stakeholders. Other Off-boarding details are described under Termination Terms. New users receive s providing ID and URL details and individuals are responsible for their own password settings.

7 Service management details Operational hours The Execview Software platform is available 24x7, with core operations support times from Monday to Friday. This could be extended by agreement for specific clients at a marginal cost. Planned downtime Planned downtime will be announced at least 24 hours in advance via to system administrators. Downtime for upgrades will last less than thirty minutes. Any lengthy period of planned downtime (i.e. over one hour) will be scheduled to occur at weekends. Unplanned downtime Unplanned outages occur where the software service needs to be taken out of service for maintenance purposes during the normal operational hours. We will endeavour to notify affected System Administrators by , with an estimate of the outage period and our understanding of the problem and how it is being resolved. Availability Application availability (via the internet) is designed to be 99.5% within the operating hours above. Details of the level of Backup/Restore and Disaster Recovery provided Our data centre hosting provider, RackSpace, provides data storage, all physical and logical security and all backup and restore operations. Backups are taken nightly, with full backups weekly. Backups are stored off-site. The Licensor test restores on a regular basis to assure that backups will provide valid recovery. RackSpace provide business continuity and disaster recovery measures which, in the unlikely event of them being needed, would see an alternative hosted service restored within a maximum of 5 days. Maintainability, Change Control and Software Updates Software bugs and enhancements can be logged via the online bug reporting tool. At agreed intervals, Execview account managers meet with their clients to review the accumulated log of such reports, so that progress can be tracked, queries raised and dealt with, and a high level of understanding of the client s needs grown and maintained. Execview operate an Agile software development methodology, whereby releases typically occur every two weeks. We use a software change control tool called Subversion (SVN) to manage all new developments, operating separately branched code for major new features which are only merged with the core software set once tested and ready.

8 In the unlikely event that an upgrade should be rolled back, the Execview system keeps backup copies of the Execview database and can restore these to revert all data to the moment before the upgrade. Selective reversion of specific features is much harder; the most practical course of action in almost all cases is to fix the issue(s). Execview is hosted by a major hosting provider based in the London area, directly connected to LINX (the London Internet Exchange). This affords Execview excellent bandwidth availability via multiple Tier 1 Internet Service Providers, alongside high volume sites serving the UK such as Google, Yahoo and bbc.co.uk. Execview s hosting provider delivers: SSL security 24 hour availability Daily backups stored offsite Multiple site hosting with the ability to restore the full service within 5 days in the event of a disaster SAS 70 audit Zero-Downtime Network 1-Hour Hardware Replacement Unlimited access to 24x7x365 dedicated support team including Level 3 Tech Support Instant Emergency Response Full administrative access Fully resilient DNS infrastructure Automated Microsoft Security Patching Major defects are software fault(s) which renders a large part, or all, of the Execview service unusable, and for which there is no reasonable workaround. Should such a defect arise, Execview would normally shut down the service in order not to exacerbate the problem for customers. Such a defect may cause data integrity issues, delaying, and making more complex, restoration of normal service. Execview would make all reasonable endeavours to communicate with User Administrators within 30 minutes with a statement of the problem and action plan to resolve it. Since the nature of such a fault cannot be predicted, it is not possible to offer a guaranteed fix time. Financial recompense model for not meeting service levels We are prepared to discuss this, but our pricing approach is to deliver this service at a minimal cost. We would be prepared to offer a pro-rata service cost rebate in the event of a very serious outage. If we include larger penalties, this risk would need to be priced in to the service cost.

9 Training Most users can expect to learn to access and use Execview in an hour of training for project and service reporting. The training is either on-site or via a WebEx session. The Administrator(s) is responsible for Execview set-up, data integration, and mapping, user and security management, resource and cost management, etc. This requires more formal training and support. This is normally a by-product of the Execview Set-up whilst working alongside our consultants. Alternatively they can take a formal course see details later in this section. We run a range of training and courses for larger roll-outs we would Train the Trainer Training and service improvement Execview, supported by other partners where needed, will provide a range of services that deliver Execview in line with specific Departmental and Change Organisation needs. Execview Set-up - rapid, phased implementation services to establish Execview, load data and configure a range of outputs linked to the client governance model. Execview and Best Practice Training Execview trains a core group of users and administrators, usually combined with some on-site support sessions. Additionally, we run master classes in best practice for executives, managers and practitioners. Best Practice Assurance reviews and health checks of client Execview set-up and industry best practice with recommendations. Performance Improvement Intervention services to improve performance for example, workshops and 1-5 day implementation services to improve outcome planning, project delivery or operational services. Bespoke development Bespoke development of the Execview platform where clients have specific requirements that are additional to Execview standard functionality.

10 Ordering and invoicing process If the requirement is known and standard, a simple PO for the number of services needed and length of contract should be provided by the client. Normally Execview is purchased with a set-up and configuration service this is a low cost service that is designed to get the service running and train users and Administrators to use it as an on-going service. Each set-up is normally 5-20 days according to the service needed. Once the set-up is agreed, the work will be delivered, normally as a set of phased deliverables. This can be very short, 1-2 weeks, or longer if there are a number of third party services and data sources to integrate, geographic teams to train, and bespoke reporting and workflows to set up Termination terms By consumers (i.e. consumption) By agreement. Because of the low price point and set-up work involved, we normally expect 3 months notice of termination. This could be changed by agreement for specific situations. By the Supplier (removal of the G-Cloud Service) We will not terminate the service within the contracted window, unless there is some inappropriate use of the service. See terms and conditions Data extraction/removal Execview commits to provide an open and fast way of customer data extraction. A core part of the Execview technology provide an import/export facility that customers can use at any time. For all other data items Execview will provide data extracts in Microsoft Excel, Microsoft SQL or comma separated file formats, as preferred by the customer. There will be no charge for these type of extracts other requested formats may however have a charge. Execview commits to purge all such customer s data at termination point. Execview will not expect to help with the migration to other systems, but if requested may charge for this service at our normal daily rates. Data restoration Normally a few minutes for most unplanned outages. A significant issue might take longer. See Disaster Recovery for further details.

11 Consumer responsibilities Customer responsibilities include Administering their users, suppliers login credentials. Managing role based security. Setting up and managing activities in Execview. Providing first line support for application users. Reporting issues and bugs to Execview for resolution. Managing data. All aspects of content accountability, including Data Protection requirements, appropriate use by users. Providing user training and user rollout. Technical requirements A compatible internet browser (Most modern browsers are compatible) An acceptably fast connection to the Internet. Details of any trial service available We can provide two types of trial: Simple proof of concept /demonstration. A limited period trial (typically 4-8 weeks). As part of this service we train your users and administrators to run Execview, and then provide remote of on-site support as needed. Due to the effort involved, we charge for our time associated with setting this up and providing initial training so your teams can pilot the platform effectively. Typically it is a few days, at our standard day rate.

Execview Corporate Performance Management

Execview Corporate Performance Management EXECVIEW for G-Cloud Framework Users Execview Corporate Performance Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

Execview Project Portfolio Management

Execview Project Portfolio Management EXECVIEW for G-Cloud Framework Users Execview Project Portfolio Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements 1 G-Cloud Framework Document for Service Definition Audit management System In response to G Cloud 6 Requirements 1 2 Table of Content Audit Management System Minimize the Risk 1.The Audit management System.........

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

Service Description Archive Storage in the Cloud

Service Description Archive Storage in the Cloud Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

Integrated windows authentication for customers based on Probation GSI network

Integrated windows authentication for customers based on Probation GSI network Product Overview Victims Tracker (VT) is a software application, which was developed by London Probation Trust (LPT) to effectively manage the engagement / contact with victims of crime and the management

More information

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Business Process Management

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

Backup to the Cloud Service Definition

Backup to the Cloud Service Definition Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK E-FILING SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track E-Filing is a stand-alone component of the C-Track product suite which can easily integrate with the C-Track

More information

Service Description Document Management in the Cloud

Service Description Document Management in the Cloud Service Description Document Management in the Cloud Product Overview Document Management in the Cloud enables an organisation to acquire a subscription based Document management application in a rapid

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are: Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison

More information

2. Consultancy and Support

2. Consultancy and Support G-Cloud Services 4 Service Definition Grant Management Services Lot 3 1. CC Grant Tracker 2. Consultancy and Support Submitted By: Dave Allan CC Technology Ltd 375 West George St Glasgow G2 4LW dave.allan@cctechnology.com

More information

Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus

Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus Methods - EpheSoft Intelligent Document Scanning Cloud Consulting Services Ixxus SERVICE DEFINITION An overview of the G- Cloud Service (functional, non functional); Ephesoft is an Open Source document

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

Service Definition Easysite Web CMS

Service Definition Easysite Web CMS Service Definition Easysite Web CMS Easysite Web Content Management System G-Cloud III Service Definition Easysite Web Content Management System Contents 1 Service Easysite Web Content Management System...

More information

Discovery Phase Delivery Service Definition

Discovery Phase Delivery Service Definition 17 Blossom Street London E1 6PL United Kingdom T : +44 20 7183 4250 F : +44 20 7183 4251 www.unboxedconsulting.com Discovery Phase Delivery Service Definition Unboxed Consulting Limited is registered in

More information

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and

More information

Service: Contract Management (Software as a Service)

Service: Contract Management (Software as a Service) Service: Contract Management (Software as a Service) 1. Description: An overview of the G-Cloud Service (functional, non-functional) econtract Management allows for the management of a contract after award,

More information

Carers Assessment. SaaS Product

Carers Assessment. SaaS Product Carers Assessment SaaS Product Contact: Mark Sinclair Tel: 01844 203660 Email: mark@quickheart.com 1 P a g e Quickheart s Carer Assessments for Young Carer OR Carer - evaluates the key factors important

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

1 ForestSafe SaaS Service details Service Description Functional Non Functional

1 ForestSafe SaaS Service details Service Description Functional Non Functional 1 ForestSafe SaaS Service details 1.1 Service Description ForestSafe is a privileged identity management system used today to manage the Administrator passwords of 65,000 computers by the UK largest bank.

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Service 25: Digital Continuity - ediscovery Solutions

Service 25: Digital Continuity - ediscovery Solutions Lot: 4 Specialist Cloud Services Service 25: Digital Continuity - ediscovery Solutions An overview of the G-Cloud Service (functional, non functional) Discover Information based on content, metadata and

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

Log and Refer Service Desk IL0. September 2013

Log and Refer Service Desk IL0. September 2013 Log and Refer Service Desk IL0 September 2013 TABLE OF CONTENTS 1 Service Overview... 3 2 Why Capgemini?... 5 3 The Capgemini Proposition... 6 3.1 Approach... 7 4 Benefits... 9 4.1 Summary of Proposition...

More information

G Cloud III Framework Lot 4 (SCS) Project Management

G Cloud III Framework Lot 4 (SCS) Project Management G Cloud III Framework Lot 4 (SCS) Project Management Contents Executive Summary 3 Project Management 4 Why Deloitte? 6 SFIA Rate Card 7 Contact 8 Service Definition (a) to (p) 9 Executive Summary PROJECT

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview

Service Description. Communications Data WorkFlow Management Software from Cyclops Cloud. Product Overview Service Description Communications Data WorkFlow Management Software from Cyclops Cloud Product Overview Cyclops Cloud Communications Data WorkFlow Management Software provides a comprehensive Cloud based

More information

IBM IT Service Management. Service Definition

IBM IT Service Management. Service Definition Service Definition 1 1. Summary 1.1 Service Description IBM SmartCloud Control Desk (SaaS) is a service management solution that includes or supports the following processes: Knowledge Management Service

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

G Cloud Services Definition Document. Property Management Service. Invigilatis Limited. Contents. Pages. Invigilatis Applications 1.

G Cloud Services Definition Document. Property Management Service. Invigilatis Limited. Contents. Pages. Invigilatis Applications 1. G Cloud Services Definition Document Property Management Service Invigilatis Limited Contents Pages Invigilatis Applications 1 Modules 2 Business Intelligence 3 Service Definition 4-6 Service Levels Access

More information

Spektrix Service Definition

Spektrix Service Definition Spektrix Service Definition An overview of the G-Cloud Service Spektrix is a cloud-based ticketing and marketing software package provided as Software as a Service. It is designed for arts and entertainment

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

IBM Workload Automation

IBM Workload Automation IBM Workload Automation Service Definition 1 1. Summary 1.1 Service Description IBM Workload Automation (SaaS) is a service management solution that allows customers to model the business processes one

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Service Description - Testing

Service Description - Testing Service Description - Testing An overview of the G-Cloud Service (functional, non functional) Lockheed Martin provides a full range of testing services to the public sector including the provision of:

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

Bramble.cc Konetic - Applicant Tracking/eRecruitment

Bramble.cc Konetic - Applicant Tracking/eRecruitment www.bramble.cc www.konetic.com Service 9 Bramble.cc Konetic - Applicant Tracking/eRecruitment Delivery partner name Konetic Limited An overview of the G-Cloud Service (functional, non functional) Konetic

More information

G Cloud Services Definition Document. Compliance Service. Invigilatis Limited. Contents. Pages. Invigilatis Applications 1.

G Cloud Services Definition Document. Compliance Service. Invigilatis Limited. Contents. Pages. Invigilatis Applications 1. G Cloud Services Definition Document Compliance Service Invigilatis Limited Contents Pages Invigilatis Applications 1 Modules 2 Business Intelligence 3 Service Definition 4-6 Service Levels Access Upgrades

More information

Applications and Solutions Architecture Cloud Services

Applications and Solutions Architecture Cloud Services Applications and Solutions Architecture Cloud Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy

More information

Bespoke Cloud Software and Web Application Development

Bespoke Cloud Software and Web Application Development G-Cloud: Special Cloud Services (Lot 4) Service Definition Bespoke Cloud Software and Web Application Development 17 th September 2013 Version 1 Contact: John Wiseman STCS Limited Gear House Saltmeadows

More information

CRM for for Freedom of Information Request Management

CRM for for Freedom of Information Request Management CRM for for Freedom of Information Request Management CONTENTS... 3 OUR SERVICES AND ASSURANCES 4 Information Assurance 4 On-boarding and Off-boarding Processes 4 Service Management Details 4 Service Levels

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level.

Impact Level HootSuite does not yet have an Impact Level accreditation, however if we were to apply we believe we would be at the IL3 level. Overview G Cloud 4: Service Definition HootSuite is a social media monitoring and listening platform for businesses and organisations to collaboratively execute social media strategies across multiple

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Audit Management. service definition document

Audit Management. service definition document Audit Management service definition document Contents Introduction... 3 Service Description... 3 Features and Benefits... 4 Architecture... 5 Service Delivery... 6 Service Provisioning Time... 7 Service

More information

Mobile Application Development Service Definition

Mobile Application Development Service Definition 17 Blossom Street London E1 6PL United Kingdom T : +44 20 7183 4250 F : +44 20 7183 4251 www.unboxedconsulting.com Mobile Application Development Service Definition Unboxed Consulting Limited is registered

More information

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.

WebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd. Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.

Service Definition The following section provides a summary overview of the hosted Microsoft Exchange solution. Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees

More information

Agile Web Development for the Education Sector Service Definition

Agile Web Development for the Education Sector Service Definition Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment

More information

Email Archiving Services

Email Archiving Services Email Archiving Services A reliable offsite and secure storage facility for your emails G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Effortless Protection... 3 Optional legacy Email Import...

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

Business Process Approval Workflow Manager. Services Definition Document

Business Process Approval Workflow Manager. Services Definition Document Business Process Approval Workflow Manager Services Definition Document Introducing CoreStream CoreStream is a UK based provider of technology solutions focused on helping organisations manage risk, satisfy

More information

VividApps Limited Service Definition Document

VividApps Limited Service Definition Document VividApps Limited Service Definition Document Page 1 of 10 Overview Reap the Benefits of multiple services from a single application, keeping you proactively connected with your clients. Assurity is a

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

ArcGIS Online School Locator

ArcGIS Online School Locator ArcGIS Online School Locator G-Cloud Services RM 1557vi Service Definition Esri UK G-Cloud 6 Lot 3 SaaS Services Crown Commercial Service Acknowledgement Esri and ArcGIS are trademarks, registered trademarks,

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 5 Information assurance... 5 Details of the level of backup/restore

More information

Service Desk as a Service

Service Desk as a Service Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private

More information

EMAIL ARCHIVING SERVICES SERVICE DEFINITION

EMAIL ARCHIVING SERVICES SERVICE DEFINITION Complete IT Support for Business Westgate IT Email Archiving Services: Service Definition Service Name Email Archiving Services Overview of Service Westgate IT s Email Archiving Services provide a reliable

More information

G-Cloud Service Definition. Atos Data Quality Audit SCS

G-Cloud Service Definition. Atos Data Quality Audit SCS G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly

More information

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe

WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe WAVEX BACKUP DATA STORAGE ( DSX2 ) Keeping your organisation safe 020 7121 9500 tellmemore@wavex.co.uk 66 Prescott Street, London, E1 8HG Excellence is not simply a word within WAVEX it is our definition

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

Online Backup Service Definition

Online Backup Service Definition Online Backup Service Definition 2 Table of Contents Purpose of Document... 3 Online Backup Service... 3 Accreditations... 5 Target Service Levels for Online Backup... 5 Service Credits Rules and Claims...

More information

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS

OpenStack Private Cloud Hosting in an Tier 3 Data Centre. G-Cloud Lot 1 IaaS OpenStack Private Cloud Hosting in an Tier 3 Data Centre This is service provides a dedicated private cloud environment built on the open source technology, OpenStack. This is service provides a dedicated

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

INFORMATION ASSURANCE

INFORMATION ASSURANCE Service Definition Thomson Reuters Legal Matter Management service (Serengeti Tracker) is the highest rated legal matter management, e-billing and analytics system designed for inhouse legal departments.

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support

More information

Software Development for Cloud Implementations - Service Definition

Software Development for Cloud Implementations - Service Definition Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Service Definition - HR and Payroll Solutions

Service Definition - HR and Payroll Solutions Service Definition - HR and Payroll Solutions Central Government RM1557 Date issued: 19/12/11 HR & EMPLOYEE SERVICES CASE MANAGEMENT EDRM & DOCUMENT MANAGEMENT FINANCE & ACCOUNTS PARTNERSHIP THROUGH INSIGHT,

More information

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1 Cloud Brokerage G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management

More information

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting

More information

Operational Risk Management G-Cloud 7 Service Definition

Operational Risk Management G-Cloud 7 Service Definition Operational Risk Management G-Cloud 7 Service Definition Copyright Copyright 2015 by 3tc Software Ltd. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored

More information

Event Ticketing. www.hydrant.co.uk sales@hydrant.co.uk 0845 862 1111

Event Ticketing. www.hydrant.co.uk sales@hydrant.co.uk 0845 862 1111 Event Ticketing Our hosted online ticketing solution provides a simple cloud based software as a service solution where we run all the server technology for you. Via your login we provide simple tools

More information

CASSEROLE CLUB. Software as a Service Service definition. Casserole SaaS G- Cloud 6 Service Definition v2.0

CASSEROLE CLUB. Software as a Service Service definition. Casserole SaaS G- Cloud 6 Service Definition v2.0 CASSEROLE CLUB Software as a Service Service definition 1 CONTENTS Overview Information assurance Data backup and restoration Service migration On-boarding and off-boarding processes Data extraction and

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

Neocol E-Discovery Consulting Services

Neocol E-Discovery Consulting Services Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs

More information

Dropbox for Business. Secure file sharing, collaboration and cloud storage. G-Cloud Service Description

Dropbox for Business. Secure file sharing, collaboration and cloud storage. G-Cloud Service Description Dropbox for Business Secure file sharing, collaboration and cloud storage G-Cloud Service Description Table of contents Introduction to Dropbox for Business 3 Security 7 Infrastructure 7 Getting Started

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information