G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

Size: px
Start display at page:

Download "G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS"

Transcription

1 G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS

2 Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment of mobile business solutions. Ideal for proof of concept or pilot applications on mobile devices. Atos structured approach to mobile application development using UniVirtua s internationally patented Majic Platform delivers early visibility and real feedback on initial release mobile solutions in the enterprise. This allows organisations to quickly deploy mobile solutions efficiently and gain real insight into business value and usage. The service can be used to deliver proof of concept, prototype or pilot solutions at production quality levels, giving the possibility for seamless evolution into full service where appropriate. Will it highlight any possible issues or constraints when developing mobile solutions? Atos Rapid Pilot Mobile Applications Development Service Rapid mobilization of business applications Utilising the UniVirtua Majic environment provides a rapid development platform to mobilise existing business applications without major redevelopment. Connects to any existing legacy platform Easily and quickly deliver business value without multiple middleware solutions. The solution integrates with back office systems, minimising the data traffic on the network. Works with reduced connectivity The UniVirtua solution is designed to deliver applications to a user s mobile device, even when the network connection is limited. Personalised access with central control Each user has a personalised access profile and interaction with the back office systems through their mobile applications. This personalisation and access control is managed centrally by the UniVirtua Majic server. Secure Application components are secured through digital certificates, ensuring authentication and security of the applications. Additionally all data transfers between the Majic server and device are encrypted, while the application operates within a secure virtual container. Delivered by Atos using our agile delivery process Atos provides industry leading agile development and project management to implement and deploy the UniVirtua Majic environment. Secure Support of BYOD Majic secures the application as opposed to the device, thereby making it an ideal solution for BYOD ii

3 What is it? An Atos-packaged mobile application Proof of Concept service, designed to deliver rapid mobilisation of both legacy and next generation applications in a safe and secure manner. The service is based on the UniVirtua Majic Server product and is delivered by Atos mobile development and application integration experts. Features of the service include: Atos project oversight taking advantage of Agile scrum development methodologies for rapid results Development of a secure mobile application to customer requirements from a single source system. Up to three months system trial for up to 100 users allowing end users to test and refine the requirements for production. Assessment of costs to deliver the production environment creating a qualified cost model for adoption of the solution in the production environment by number of users. Application support for duration of Pilot Helpdesk support from Atos and UniVirtua during the course of the pilot What makes us unique? Atos is a key supplier to the Public Sector, delivering wide ranging and secure systems in major customers like DWP, HMRC, MOJ and DoH. In many cases Atos is already developing mobile solutions that collect, integrate and deliver critical information through mobile devices. As such we are uniquely placed to understand the requirements of the Public Sector market and to recommend the most appropriate methods and tools. The UniVirtua Majic Application Platform (Majic) is a client/server application delivery and management platform, designed and built to securely deliver rich applications to networked devices such as smartphones and tablets. Simply put, Majic technology enables fully functional applications to run on virtually any mobile device, delivering rich functionality in a highly secure manner. Majic s hybrid nature dynamically discovers and streams to the user only the fundamental modules of an application that are required at a given moment in time. This streaming approach to software delivery enables rich, native and fully functional applications to be delivered reliably over both WiFi and mobile networks even those as slow as GPRS and all the while maintaining full server side control. Additionally, no data is retained on the mobile device unless secure offline capability is required. iii

4 A fixed price eight week agile development process Delivery and Engagement Management Two-week Development Sprints Setup Final Week 1 Kick-off, scope and prioritisation Initial Look & Feel Atos Project Management Oversight Using proven Agile Scrum methodology, Atos will provide project management ensuring delivery of the agreed customer requirements within the 8 week period and will provide support services for a further four weeks of POC testing. Majic Environment Demo Checkpoint Main application development Back office to Mobile - Liberate Applications Demo Checkpoint Final development Week 8 Demo/review, testing and deployment MajicServer Gateway Secure data transfer Back Office Business Applications Secure Enterprise Network Public Mobile Internet WiFi 4G/3G/2.5G Desktop Tablet Tablet Smartphone iv

5 Majic System Requirements MajicServer Minimum Requirements Operating Systems: RedHat Enterprise Linux 5 or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) SuSE Enterprise Linux 10 or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) Ubuntu Server LTS or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) Virtualisation Platforms: Amazon EC2 (uses Xen hypervisor) Citrix XenServer 6.0 RedHat Enterprise Virtualisation 2.2 Ubuntu Server LTS with KVM VMware ESXi 4.0 MajicClient Minimum Requirements Google Android 2.2 or higher Apple ios (in development) Windows Phone 8 (in development as of March 2014.) NOTE: the minimum requirement specified here is for the Majic Client and supporting toolkit only Capabilities The service is delivered by experienced, professionally accredited technologists in the following disciplines: Project Managers Mobile Solution Architects Mobile Technical Architects Agile - SCRUM Masters Mobile application developers User Experience Designers (UXD) v

6 The Atos Rapid Pilot Mobile Application Development service enables public services agencies to: Quickly create a working prototype / pilot system for testing Test out and refine understanding of user needs for mobile projects Rapidly move from pilot to production systems Implement a mobile solution which can be centrally managed whilst personalising access to each individual user Deliver both new services and updates with no intervention or downtime to the end user Provide mobile applications which are capable of operating efficiently in the poorest of mobile networks. vi

7 vii

8 Contents 1. Introduction Service summary How this product can be used Service overview A fixed price eight week agile development process Atos Project Management Oversight Information assurance Backup/restore and disaster recovery On-boarding and off-boarding On-boarding Off-boarding Time for provisioning/de-provisioning Pricing Service management Service constraints Service levels Financial recompense Training Training Services Ordering and invoicing process Termination terms By consumers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) Data restoration / service migration Consumer responsibilities Technical requirements Trial service Glossary viii

9 1. Introduction Atos and UniVirtua have developed a rapid mobile application development service to quickly and easily test out the benefits of accessing existing systems through mobile devices. Made available as a private or Atos hosted cloud service, it is designed to help those looking to move to a mobile platform without having to engage in device and operating system selection and to validate the value of mobile technologies. 1.1 Service summary An Atos-packaged mobile application Proof of Concept service, designed to deliver rapid mobilisation of both legacy and next generation applications in a safe and secure manner. The service is based on the UniVirtua Majic Server product and is delivered by Atos mobile development and application integration experts. The service includes: Atos project oversight taking advantage of Agile scrum development methodologies for rapid results Development of a secure mobile application to customer requirements from a single source system. Up to three months system trial for up to 100 users allowing end users to test and refine the requirements for production. Assessment of costs to deliver the production environment creating a qualified cost model for adoption of the solution in the production environment by number of users. Application support for duration of Pilot Helpdesk support from Atos and UniVirtua during the course of the pilot 1.2 How this product can be used The Atos Rapid Pilot Mobile Application Development service allows customers, thinking of enabling mobile access to business systems, to quickly build and test mobile opportunities without major infrastructure costs. For example: Rapidly develop and test first step applications for mobile devices Securely allow mobile device access to legacy applications without having to redevelop the whole system Provide mobile access to remote workers in areas with reduced network coverage and low latency connections Submit timesheets whilst working remotely or travelling Access stock records whilst processing orders in a customer s office Process and confirm customer orders whilst on the customer s premises Provide citizens with access to employment, health, tax and other personal information in a secure environment. 1

10 2. Service overview 2.1 A fixed price eight week agile development process Atos will work with the client to deliver a mobile application that delivers an agreed set of capability against a single source application, for a fixed price. Using the UniVirtua Majic Mobile Development Platform, Atos will create a secure mobile application that helps unlock the opportunities that mobile services can provide. The project will include assessment of the costs to deliver a suite of enterprise wide tailored applications following on from the pilot. 2.2 Atos Project Management Oversight Using Agile, scrum based development techniques, the project will be run in a series of development sprints, under the management of Atos staff. Working closely with the customer, the design requirements and testing process will be rapidly reiterated to create a fully working application to agreed criteria. 2

11 3. Information assurance This product is currently available at Impact Level 0 (IL0). The service can be run at higher Impact Levels including IL2 and IL3. Atos has considerable experience of providing services at different levels of assurance. Atos currently has a number of products on G-Cloud that have received Pan Government Accreditation (PGA). Details can be found on the Cabinet Office website at: 3

12 4. Backup/restore and disaster recovery Normal backup/restore and disaster recovery arrangements are in place on Atosowned infrastructure. Where client-owned infrastructure is used, Atos usually rely on the client s own arrangements but can quote for special arrangements. 4

13 5. On-boarding and off-boarding 5.1 On-boarding During the initiation phase, Atos would seek to arrange a workshop to ensure that both parties are clear on the scope of the engagement. Atos also seek to establish a collaboration portal on Atos (or a customer s) network so that Atos may exchange information and track progress throughout the engagement. In order to support the pilot, Atos can provide additional services such as Mobile Device Management (MDM as a Service - MDMaaS) for integration into a customer s existing infrastructure. 5.2 Off-boarding At the completion phase, Atos would normally seek to arrange a workshop to transition Atos learning and a final report to the customer s team. This will include transitioning all of the work products from the Atos collaboration portal to clearly explain how the project deliverables. Any models and data that Atos have used will be transitioned to the customer. Atos can provide training in the tools and techniques staff will need, if required. Should a customer decide to de-commission the Pilot Mobile Development Service, the process can be carried out gradually if needed to ensure a smooth transition. 5.3 Time for provisioning/de-provisioning Due to the rapid development and deployment methods used in the Pilot Mobile Development process, it is not envisaged that there will be additional on boarding time outside of the eight weeks, unless through the provisioning of additional services. De-provisioning should be achieved quickly through the disconnection of the mobile service server, whilst applications can be removed from devices individually in minutes. 5

14 6. Pricing As stated, the service is delivered for a fixed price and an agreed outcome. The Rapid Pilot Mobile Development Service will be charged at a fixed cost of 58k and covers the development of a mobile pilot application (taking up to eight weeks) along with an additional four weeks for testing by a maximum of 100 users. A total project time of twelve weeks. It is assumed that the UniVirtua product will be hosted on the customer s environment Atos can also host the development and test environment on our Canopy (public) or secure cloud services at additional cost. The Atos hosting and execution costs depend on the environments in use and customer requirements, falling between the following ranges: Development Environment Runtime Environment per month per month If Atos host the pilot project users should assume a range of for development hosting and for runtime testing. As described above this cost includes support for up to 100 users during the course of the POC 6

15 7. Service management The Atos Rapid Pilot Mobile Application Development service operates under an Agile project management process. This means that for the duration of the project all service and support comes from the development team. After the eight week development project is completed, the service includes a further four week usage agreement (for a maximum of 100 users) to test and evaluate the solution. Service support will provide: A technical support helpdesk five days per week (Monday to Friday, excluding Bank Holidays) from 09:00 to 17:00. Support requests outside of these hours may be submitted via . User Helpdesk enquiries are to have an acknowledgement within 2 hours. User Helpdesk enquiries are to have an initial response within 2 working days. User Helpdesk enquiries are to be fully resolved within 5 working days permitting closure. 7

16 8. Service constraints Please see the sections on Technical Requirements & Consumer Responsibilities, below. Are the full constraints covered in the Tech Requirements? Do you need to highlight hosting and licensing requirements here? 8

17 9. Service levels Atos provides suitably trained individuals to complete the tasks necessary for this service. They can work at the client site or remotely, depending on the need for access to: Client staff Client applications & network. Atos standard working hours / days are 09:00 to 17:00 Monday to Friday, excluding public & regional holidays. 9

18 10. Financial recompense To minimise the cost to users, Atos does not provide service credits for use of the service. All Atos services are provided on a reasonable endeavours basis. Please refer to G Cloud terms and conditions. In accordance with the guidance within the GPS G-Cloud Framework Terms and Conditions, the Customer may terminate the contract at any time, without cause, by giving at least thirty (30) Working Days prior notice in writing. The Call Off Contract terms and conditions and the Atos terms will define the circumstances where a refund of any pre-paid service charges may be available. 10

19 11. Training Where required, Atos, alongside UniVirtua, can include tasks to train-up client staff in the tools and techniques associated with mobile application development. This would be an extension of the service described and at additional cost. The development of training and training materials for the use of the digital service is a key element of Atos service development lifecycle. In the event that the customer decides to proceed to the production process, these services can be purchased at additional cost Training Services Atos Training Services are designed with Atos customers business goals in mind. Atos work closely with Atos customers from the outset of a training requirement to understand the reasons for the training and the expected business benefits. Understanding the organisation, strategies, objectives and goals is critical to the overall success of the training solution. This enables us to design and implement focused learning solutions that take into account the culture, business environment and the impact of the changes. Atos also believe that a well-designed and intuitive solution requires less training: saving both time and money. Effective training is an integral part of the overall solution and without it the anticipated return on investment is unlikely to be realised. Atos approach ensures Atos solution builds awareness, knowledge and understanding. This improves ownership and commitment, increasing the user s confidence in and enthusiasm for the new working practices. Atos solutions have to be fit for purpose, and Atos adopt an innovative and flexible approach to deliver training programmes to address a customer s requirements. Typically the Training Service may cover the following training activities: Training Needs Analysis Design and Development of training material including on-line training materials such as e-learning programmes Training Delivery Training Support Services such as floor walking, and one-to-one training Training Administration Training Communication Programmes Training Management Evaluation of training. 11

20 12. Ordering and invoicing process Ordering this product is a straightforward process. Please forward your requirements to the address GCloud@atos.net Atos will prepare a quotation and agree that quotation with you, including any volume discounts that may be applicable. Once the quotation is agreed, Atos will issue the customer with the necessary documentation (as required by the G-Cloud Framework) and ask for the customer to provide Atos with a purchase order. Once received, the customer services will be configured to the requirements as per the original quotation. For new customers, additional new supplier forms may need to be completed. Invoices will be issued to the customer and Shared Services (quoting the purchase order number) for the services procured. On a monthly basis, Atos will also complete the mandated management information reports to Government Procurement Services detailing the spend that the customer has placed with us. Cabinet Office publish a summary of this monthly management information at: 12

21 13. Termination terms 13.1 By consumers (i.e. consumption) Termination shall be in accordance with: The G-Cloud Framework terms and conditions Any terms agreed within the Call Off Contract under section 10.2 of the Order Form (termination without cause) where the Government Procurement Service (GPS) guidance states At least thirty (30) Working Days in accordance with Clause CO-9.2 of the Call-Off Contract Atos Supplier Terms for this Service as listed on the G-Cloud CloudStore. For this specific service, by default Atos ask for at least thirty (30) Working Days prior written notice of termination as per the guidance within the GPS G-Cloud Framework Terms and Conditions By the Supplier (removal of the G-Cloud Service) Atos commits to continue to provide the service for the duration of the Call Off Contract subject to the terms and conditions of the G-Cloud Framework and Atos Supplier Terms. 13

22 14. Data restoration / service migration Not applicable 14

23 15. Consumer responsibilities Efficient operation of an applications development project requires timely provision of a range of information and services by the users and client organisation; these will be outlined in the workplan and usually include: Context: access to strategies and business plans Expertise: access to users for workshops and testing Knowledge: access to current documentation and applications Facilities: work space, physical access & network/internet access (if on client site). 15

24 16. Technical requirements Efficient project delivery during the requirements management & specification stages - usually requires consideration of access to: The Atos network (usually via the Internet) The Internet/WWW Any shared project areas (e.g. on client or Atos cloud) Development and test environments Client legacy systems. 16

25 17. Trial service This service is in the form of a paid proof of concept or trial service that operates for a period of 3 months, supporting up to 100 users. 17

26 18. Glossary Term POC Pilot MDM UXD BYOD Definition Proof of Concept Trial development and test service Mobile Device Management User Experience Design Bring Your Own Device 18

27 19

G-Cloud Service Definition. Atos Data Quality Audit SCS

G-Cloud Service Definition. Atos Data Quality Audit SCS G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly

More information

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

More information

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

More information

G-Cloud Service Definition. Atos Software Development Services

G-Cloud Service Definition. Atos Software Development Services G-Cloud Service Definition Atos Software Development Services Atos Software Solution Development Services A flexible and robust software development service focussed on delivering maximum business value

More information

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

More information

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support

More information

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

G-Cloud Service Definition. Atos Oracle Database Upgrade

G-Cloud Service Definition. Atos Oracle Database Upgrade G-Cloud Service Definition Atos Oracle Database Upgrade Database Upgrade for SCS While providing a technical database upgrade facility, Atos also assist organisations in maximising the benefits from the

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting

More information

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service G-Cloud Service Definition Atos Information Security Wireless Scanning Service Keeping your wireless networks secure Atos Information Security Wireless Scanning Service The Atos Wireless Scanning Service

More information

G-Cloud Service Definition. Atos Digital Marketing Specialist Cloud Services

G-Cloud Service Definition. Atos Digital Marketing Specialist Cloud Services G-Cloud Service Definition Atos Digital Marketing Specialist Cloud Services Atos Digital Marketing SCS Atos Digital Marketing is a range of services to help customers develop and promote their digital

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service

G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service Lotus Notes to Microsoft SharePoint Migration Discovery Service This service provides an opportunity to review

More information

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and

More information

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS G-Cloud Service Definition Atos infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning SaaS powered

More information

Agile Web Development for the Education Sector Service Definition

Agile Web Development for the Education Sector Service Definition Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Service Definition Nine23 MDM

Service Definition Nine23 MDM Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5

More information

G-Cloud Service Definition. Atos Call Centre Services SCS

G-Cloud Service Definition. Atos Call Centre Services SCS G-Cloud Service Definition Atos Call Centre Services SCS Atos Call Centre Services SCS Summary Atos SIAM Service Desk is designed to provide a core part of the SIAM Tower model for ICT delivery. This service

More information

G-Cloud Service Definition. Atos Oracle Business Intelligence Implementation Services SCS

G-Cloud Service Definition. Atos Oracle Business Intelligence Implementation Services SCS G-Cloud Service Definition Atos Oracle Business Intelligence Implementation Services SCS Atos Oracle Business Intelligence Implementation Services SCS Implementation services to deliver robust, scalable

More information

CLOUD DESKTOP Service Definition

CLOUD DESKTOP Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS G-Cloud Service Definition Atos infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning SaaS is powered

More information

MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 OCTOBER 3, 2015

MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 OCTOBER 3, 2015 OCTOBER 3, 2015 MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 607 Milton Keynes Business Centre Hayley Court, Linford Wood, Milton Keynes. MK14 6gD Table of Contents 1 Introduction 4 1.1 Executive

More information

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...

More information

G-Cloud Service Definition. Performance Testing as a Service (PTaaS) SCS

G-Cloud Service Definition. Performance Testing as a Service (PTaaS) SCS G-Cloud Service Definition Performance Testing as a Service (PTaaS) SCS Atos Performance Testing as a Service (PTaaS) SCS PTaaS is performance testing from the cloud, on demand with minimal capital investment

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Bespoke Cloud Software and Web Application Development

Bespoke Cloud Software and Web Application Development G-Cloud: Special Cloud Services (Lot 4) Service Definition Bespoke Cloud Software and Web Application Development 17 th September 2013 Version 1 Contact: John Wiseman STCS Limited Gear House Saltmeadows

More information

G-Cloud Service Definition. Atos Security Professional Services SCS

G-Cloud Service Definition. Atos Security Professional Services SCS G-Cloud Service Definition Atos Security Professional Services SCS Atos Security Professional Services SCS Security Professional Services delivered by experienced certified professionals empowered by market

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

G-Cloud Service Definition. Canopy Enterprise Content Management for Cloud SaaS

G-Cloud Service Definition. Canopy Enterprise Content Management for Cloud SaaS G-Cloud Service Definition Canopy Enterprise Content Management for Cloud SaaS Canopy Enterprise Content Management (ECM) Canopy ECM is a central, on-demand hub providing the entire Customer document and

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector

DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING. Sopra Steria OneMobile SaaS Service. Introduction. Service Definition. Sopra Steria in the public sector DIGITAL MARKETPLACE (G-CLOUD 7) OFFERING Sopra Steria OneMobile SaaS Service Sopra Steria in the public sector Organisations across the public sector choose Sopra Steria to deliver transformation programmes

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service

Lot 4 Specialist Cloud Service Questmark Ltd. Video Conferencing Small Meeting Room Service Lot 4 Specialist Cloud Services Lot 4 Specialist Cloud Service Questmark Ltd Video Conferencing Small Meeting Room Service QUESTMARK LIMITED Park House, 104 Derby Road, Long Eaton, NG10 4LS Telephone:

More information

Azeus Convene Paperless Board and EXECUTIVE Meetings

Azeus Convene Paperless Board and EXECUTIVE Meetings Service Definition Azeus Convene Paperless Board and EXECUTIVE Meetings 1. An Overview of the G- Cloud Service (functional, non functional) Azeus Convene replaces meeting papers with a user-friendly mobile

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

Hosted Desktop as a Service

Hosted Desktop as a Service Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service

More information

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS

G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS G-CLOUD IIII FRAMEWORK SERVICE DEFINITION: SCHOOLS HOSTED SERVICE FOR SIMS Capita Division / Supplier: Service Name: Capita Business Services Ltd SIMS OVERVIEW OF THE SERVICE The hosted service for SIMS

More information

G-Cloud Service Definition. Atos Total Application Performance Management for Cloud SaaS

G-Cloud Service Definition. Atos Total Application Performance Management for Cloud SaaS G-Cloud Service Definition Atos Total Application Performance Management for Cloud SaaS Atos Total Application Performance Management Cloud SaaS Total Application Performance Management helps your organisation

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1

G-CLOUD FRAMEWORK SERVICE DEFINITION. Kofax Model Office Bundle Proposal ISSUE 1 G-CLOUD FRAMEWORK SERVICE DEFINITION Kofax Model Office Bundle Proposal ISSUE 1 Sept 2013 Table of Contents 1 SERVICE OVERVIEW & SOLUTION... 2 2 INFORMATION ASSURANCE... 3 3 BACKUP/RESTORE AND DISASTER

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS

G-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS G-Cloud Service Definition Atos Infrastructure as a Service (IL3) for Cloud IaaS Atos Accredited Secure Cloud Infrastructure as a Service (IL3) Robust, secure, scalable Cloud computing and consumption-based

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

Amazon Relational Database Service (RDS)

Amazon Relational Database Service (RDS) Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

USER EXPERIENCE MONITORING Service Definition

USER EXPERIENCE MONITORING Service Definition About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through

More information

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management

Service Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...

More information

Mapping and Geographic Information Systems Professional Services

Mapping and Geographic Information Systems Professional Services Mapping and Geographic Information Systems Professional Services G-Cloud Services RM 1557 Service Definition Esri UK GCloud 5 Lot 4 Specialist Services Government Procurement Service Acknowledgement Esri

More information

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Desktop Services (Production) Lot 2 - Platform as a Service. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Desktop Services (Production) Lot 2 - Platform as a Service Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Secure Remote Access. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Secure Remote Access Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of

More information

G-Cloud Service Definition. Cloud Backup Service

G-Cloud Service Definition. Cloud Backup Service G-Cloud Service Definition Cloud Backup Service Cloud Backup Service ATOS Cloud Backup is an end-to-end Managed Service driven which encompass all aspects of backup and recovery within a client environment.

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1 Cloud Brokerage G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

IPL Service Definition - Data Recovery, Conversion and Migration

IPL Service Definition - Data Recovery, Conversion and Migration IPL Proposal IPL Service Definition - Data Recovery, Conversion and Migration Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 10 IPL Information Processing Limited

More information

IPL Service Definition - Master Data Management for Cloud Related Services

IPL Service Definition - Master Data Management for Cloud Related Services IPL Proposal April 2014 IPL Service Definition - Master Data Management for Cloud Related Services Project: Date: 10 April 2014 Issue Number: Customer: Crown Commercial Service Page 1 of 11 IPL Information

More information

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES

Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Lot 4 Service Specification BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Fujitsu Services Limited, 2013 OVERVIEW OF BUSINESS PROCESS MANAGEMENT (BPM) PROFESSIONAL SERVICES Business Process Management

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

VividApps Limited Service Definition Document

VividApps Limited Service Definition Document VividApps Limited Service Definition Document Page 1 of 10 Overview Reap the Benefits of multiple services from a single application, keeping you proactively connected with your clients. Assurity is a

More information

Business Intelligence

Business Intelligence 1 3 Business Intelligence Support Services Service Definition BUSINESS INTELLIGENCE SUPPORT SERVICES Service Description The Business Intelligence Support Services are part of the Cognizant Information

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

Execview Outsourced Services Management

Execview Outsourced Services Management EXECVIEW for G-Cloud Framework Users Execview Outsourced Services Management Service Definition for G-Cloud iv G-Cloud iv Service Description An overview of the G-Cloud Service (functional, non-functional)

More information

Service Description for Hosted Server

Service Description for Hosted Server Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing VMR Service Virtual Meeting Rooms December 2014 RTS G-Cloud 6 Service Definition Page 1 CONTENTS

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Endpoint Services September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive Summary

More information

Applications and Solutions Architecture Cloud Services

Applications and Solutions Architecture Cloud Services Applications and Solutions Architecture Cloud Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy

More information

Execview Project Portfolio Management

Execview Project Portfolio Management EXECVIEW for G-Cloud Framework Users Execview Project Portfolio Management Service Definition for G-Cloud iii G-Cloud ITT Service Definition overview (This section of our response is intended to provide

More information

Amazon Compute - EC2 and Related Services

Amazon Compute - EC2 and Related Services Amazon Compute - EC2 and Related Services G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon

More information

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements

G-Cloud Framework. Page 1. Document for Service Definition Audit management System. In response to G Cloud 6 Requirements 1 G-Cloud Framework Document for Service Definition Audit management System In response to G Cloud 6 Requirements 1 2 Table of Content Audit Management System Minimize the Risk 1.The Audit management System.........

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Cloud Database Support & Migration Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

SFW CRM for Stakeholders - MS Dynamics CRM

SFW CRM for Stakeholders - MS Dynamics CRM SFW CRM for Stakeholders MS Dynamics CRM Service Definition SFW Reference: Version: 5.0 Date 03/04/14 SFW Limited Southern House Station Approach Woking GU22 7UY www.sfwltd.co.uk Page 1 of 13 1 Service

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Capita Virtual Workplace Agility & reliability for your future workplace Balancing freedom & control Virtual working is essential and you know the virtual workplace is possible.

More information

mobile connect mobileconnect A complete software, hardware and managed service solution for mobile workers

mobile connect mobileconnect A complete software, hardware and managed service solution for mobile workers Do you want to: Deploy a wide range of applications quickly and easily? Streamline your processes and optimise the efficiency of your workers? Save time and money whilst boosting productivity? If so, the

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Single Screen Service September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive

More information

Service Description, G-Cloud Services Social Media Monitoring and Engagement

Service Description, G-Cloud Services Social Media Monitoring and Engagement 60 Great Portland Street London W1W 7RT T: +44 (0)20 3128 8000 F: +44 (0)20 3128 8090 www.theenginegroup.com Service Description, G-Cloud Services Social Media Monitoring and Engagement Engine is made

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

G-Cloud Service Definition. Web Self Service for Cloud SaaS

G-Cloud Service Definition. Web Self Service for Cloud SaaS G-Cloud Service Definition Web Self Service for Cloud SaaS Atos Web Self Service for Cloud SaaS Rapidly deployable cloud knowledge management system that understands language context and delivers automated

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd Response to the Crown Commercial Service from HP Enterprise Services UK Ltd G-Cloud (RM1557) Important Notice The information and data contained within this document constitutes confidential information

More information

How to Set Up Your Virtual Server infrastructure

How to Set Up Your Virtual Server infrastructure Connect Internet Solutions Ltd 4th Floor, New Barratt House, 47 North John Street, Liverpool, L2 6SG Tel: 0151 282 4321 Fax: 0151 282 4322 Email: gcloud@connectinternetsolutions.com Web: www.connectinternetsolutions.com

More information

Introduction to Centerprise International Limited

Introduction to Centerprise International Limited RM1557vi Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing company, specialising in designing and building

More information

GCloud Application Development Service Definition. Application Development

GCloud Application Development Service Definition. Application Development GCloud Service Definition GCloud Service Definition Contents 1.... 3 1.1. Overview... 3 1.2. Information Assurance... 6 1.3. Backup / Restore / Disaster Recovery... 6 1.4. On-boarding and Off-boarding

More information

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open

Connecting to the Cloud. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 01/12/2014. Classification: Open Connecting to the Cloud Version: 3.0, Issue Date: 01/12/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response,

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

e2e Managed Customer Private Cloud Infrastructure Service Definition Document

e2e Managed Customer Private Cloud Infrastructure Service Definition Document e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open

Graphical Applications in the Cloud. Lot 2 - Platform as a Service. Version: 4.0, Issue Date: 05/02/2014. Classification: Open Graphical Applications in the Cloud Version: 4.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information