G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

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1 G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS

2 Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment of mobile business solutions. Ideal for proof of concept or pilot applications on mobile devices. Atos structured approach to mobile application development using UniVirtua s internationally patented Majic Platform delivers early visibility and real feedback on initial release mobile solutions in the enterprise. This allows organisations to quickly deploy mobile solutions efficiently and gain real insight into business value and usage. The service can be used to deliver proof of concept, prototype or pilot solutions at production quality levels, giving the possibility for seamless evolution into full service where appropriate. Will it highlight any possible issues or constraints when developing mobile solutions? Atos Rapid Pilot Mobile Applications Development Service Rapid mobilization of business applications Utilising the UniVirtua Majic environment provides a rapid development platform to mobilise existing business applications without major redevelopment. Connects to any existing legacy platform Easily and quickly deliver business value without multiple middleware solutions. The solution integrates with back office systems, minimising the data traffic on the network. Works with reduced connectivity The UniVirtua solution is designed to deliver applications to a user s mobile device, even when the network connection is limited. Personalised access with central control Each user has a personalised access profile and interaction with the back office systems through their mobile applications. This personalisation and access control is managed centrally by the UniVirtua Majic server. Secure Application components are secured through digital certificates, ensuring authentication and security of the applications. Additionally all data transfers between the Majic server and device are encrypted, while the application operates within a secure virtual container. Delivered by Atos using our agile delivery process Atos provides industry leading agile development and project management to implement and deploy the UniVirtua Majic environment. Secure Support of BYOD Majic secures the application as opposed to the device, thereby making it an ideal solution for BYOD ii

3 What is it? An Atos-packaged mobile application Proof of Concept service, designed to deliver rapid mobilisation of both legacy and next generation applications in a safe and secure manner. The service is based on the UniVirtua Majic Server product and is delivered by Atos mobile development and application integration experts. Features of the service include: Atos project oversight taking advantage of Agile scrum development methodologies for rapid results Development of a secure mobile application to customer requirements from a single source system. Up to three months system trial for up to 100 users allowing end users to test and refine the requirements for production. Assessment of costs to deliver the production environment creating a qualified cost model for adoption of the solution in the production environment by number of users. Application support for duration of Pilot Helpdesk support from Atos and UniVirtua during the course of the pilot What makes us unique? Atos is a key supplier to the Public Sector, delivering wide ranging and secure systems in major customers like DWP, HMRC, MOJ and DoH. In many cases Atos is already developing mobile solutions that collect, integrate and deliver critical information through mobile devices. As such we are uniquely placed to understand the requirements of the Public Sector market and to recommend the most appropriate methods and tools. The UniVirtua Majic Application Platform (Majic) is a client/server application delivery and management platform, designed and built to securely deliver rich applications to networked devices such as smartphones and tablets. Simply put, Majic technology enables fully functional applications to run on virtually any mobile device, delivering rich functionality in a highly secure manner. Majic s hybrid nature dynamically discovers and streams to the user only the fundamental modules of an application that are required at a given moment in time. This streaming approach to software delivery enables rich, native and fully functional applications to be delivered reliably over both WiFi and mobile networks even those as slow as GPRS and all the while maintaining full server side control. Additionally, no data is retained on the mobile device unless secure offline capability is required. iii

4 A fixed price eight week agile development process Delivery and Engagement Management Two-week Development Sprints Setup Final Week 1 Kick-off, scope and prioritisation Initial Look & Feel Atos Project Management Oversight Using proven Agile Scrum methodology, Atos will provide project management ensuring delivery of the agreed customer requirements within the 8 week period and will provide support services for a further four weeks of POC testing. Majic Environment Demo Checkpoint Main application development Back office to Mobile - Liberate Applications Demo Checkpoint Final development Week 8 Demo/review, testing and deployment MajicServer Gateway Secure data transfer Back Office Business Applications Secure Enterprise Network Public Mobile Internet WiFi 4G/3G/2.5G Desktop Tablet Tablet Smartphone iv

5 Majic System Requirements MajicServer Minimum Requirements Operating Systems: RedHat Enterprise Linux 5 or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) SuSE Enterprise Linux 10 or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) Ubuntu Server LTS or higher (4GB RAM and Oracle Java Runtime Environment 1.6.x or higher) Virtualisation Platforms: Amazon EC2 (uses Xen hypervisor) Citrix XenServer 6.0 RedHat Enterprise Virtualisation 2.2 Ubuntu Server LTS with KVM VMware ESXi 4.0 MajicClient Minimum Requirements Google Android 2.2 or higher Apple ios (in development) Windows Phone 8 (in development as of March 2014.) NOTE: the minimum requirement specified here is for the Majic Client and supporting toolkit only Capabilities The service is delivered by experienced, professionally accredited technologists in the following disciplines: Project Managers Mobile Solution Architects Mobile Technical Architects Agile - SCRUM Masters Mobile application developers User Experience Designers (UXD) v

6 The Atos Rapid Pilot Mobile Application Development service enables public services agencies to: Quickly create a working prototype / pilot system for testing Test out and refine understanding of user needs for mobile projects Rapidly move from pilot to production systems Implement a mobile solution which can be centrally managed whilst personalising access to each individual user Deliver both new services and updates with no intervention or downtime to the end user Provide mobile applications which are capable of operating efficiently in the poorest of mobile networks. vi

7 vii

8 Contents 1. Introduction Service summary How this product can be used Service overview A fixed price eight week agile development process Atos Project Management Oversight Information assurance Backup/restore and disaster recovery On-boarding and off-boarding On-boarding Off-boarding Time for provisioning/de-provisioning Pricing Service management Service constraints Service levels Financial recompense Training Training Services Ordering and invoicing process Termination terms By consumers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) Data restoration / service migration Consumer responsibilities Technical requirements Trial service Glossary viii

9 1. Introduction Atos and UniVirtua have developed a rapid mobile application development service to quickly and easily test out the benefits of accessing existing systems through mobile devices. Made available as a private or Atos hosted cloud service, it is designed to help those looking to move to a mobile platform without having to engage in device and operating system selection and to validate the value of mobile technologies. 1.1 Service summary An Atos-packaged mobile application Proof of Concept service, designed to deliver rapid mobilisation of both legacy and next generation applications in a safe and secure manner. The service is based on the UniVirtua Majic Server product and is delivered by Atos mobile development and application integration experts. The service includes: Atos project oversight taking advantage of Agile scrum development methodologies for rapid results Development of a secure mobile application to customer requirements from a single source system. Up to three months system trial for up to 100 users allowing end users to test and refine the requirements for production. Assessment of costs to deliver the production environment creating a qualified cost model for adoption of the solution in the production environment by number of users. Application support for duration of Pilot Helpdesk support from Atos and UniVirtua during the course of the pilot 1.2 How this product can be used The Atos Rapid Pilot Mobile Application Development service allows customers, thinking of enabling mobile access to business systems, to quickly build and test mobile opportunities without major infrastructure costs. For example: Rapidly develop and test first step applications for mobile devices Securely allow mobile device access to legacy applications without having to redevelop the whole system Provide mobile access to remote workers in areas with reduced network coverage and low latency connections Submit timesheets whilst working remotely or travelling Access stock records whilst processing orders in a customer s office Process and confirm customer orders whilst on the customer s premises Provide citizens with access to employment, health, tax and other personal information in a secure environment. 1

10 2. Service overview 2.1 A fixed price eight week agile development process Atos will work with the client to deliver a mobile application that delivers an agreed set of capability against a single source application, for a fixed price. Using the UniVirtua Majic Mobile Development Platform, Atos will create a secure mobile application that helps unlock the opportunities that mobile services can provide. The project will include assessment of the costs to deliver a suite of enterprise wide tailored applications following on from the pilot. 2.2 Atos Project Management Oversight Using Agile, scrum based development techniques, the project will be run in a series of development sprints, under the management of Atos staff. Working closely with the customer, the design requirements and testing process will be rapidly reiterated to create a fully working application to agreed criteria. 2

11 3. Information assurance This product is currently available at Impact Level 0 (IL0). The service can be run at higher Impact Levels including IL2 and IL3. Atos has considerable experience of providing services at different levels of assurance. Atos currently has a number of products on G-Cloud that have received Pan Government Accreditation (PGA). Details can be found on the Cabinet Office website at: 3

12 4. Backup/restore and disaster recovery Normal backup/restore and disaster recovery arrangements are in place on Atosowned infrastructure. Where client-owned infrastructure is used, Atos usually rely on the client s own arrangements but can quote for special arrangements. 4

13 5. On-boarding and off-boarding 5.1 On-boarding During the initiation phase, Atos would seek to arrange a workshop to ensure that both parties are clear on the scope of the engagement. Atos also seek to establish a collaboration portal on Atos (or a customer s) network so that Atos may exchange information and track progress throughout the engagement. In order to support the pilot, Atos can provide additional services such as Mobile Device Management (MDM as a Service - MDMaaS) for integration into a customer s existing infrastructure. 5.2 Off-boarding At the completion phase, Atos would normally seek to arrange a workshop to transition Atos learning and a final report to the customer s team. This will include transitioning all of the work products from the Atos collaboration portal to clearly explain how the project deliverables. Any models and data that Atos have used will be transitioned to the customer. Atos can provide training in the tools and techniques staff will need, if required. Should a customer decide to de-commission the Pilot Mobile Development Service, the process can be carried out gradually if needed to ensure a smooth transition. 5.3 Time for provisioning/de-provisioning Due to the rapid development and deployment methods used in the Pilot Mobile Development process, it is not envisaged that there will be additional on boarding time outside of the eight weeks, unless through the provisioning of additional services. De-provisioning should be achieved quickly through the disconnection of the mobile service server, whilst applications can be removed from devices individually in minutes. 5

14 6. Pricing As stated, the service is delivered for a fixed price and an agreed outcome. The Rapid Pilot Mobile Development Service will be charged at a fixed cost of 58k and covers the development of a mobile pilot application (taking up to eight weeks) along with an additional four weeks for testing by a maximum of 100 users. A total project time of twelve weeks. It is assumed that the UniVirtua product will be hosted on the customer s environment Atos can also host the development and test environment on our Canopy (public) or secure cloud services at additional cost. The Atos hosting and execution costs depend on the environments in use and customer requirements, falling between the following ranges: Development Environment Runtime Environment per month per month If Atos host the pilot project users should assume a range of for development hosting and for runtime testing. As described above this cost includes support for up to 100 users during the course of the POC 6

15 7. Service management The Atos Rapid Pilot Mobile Application Development service operates under an Agile project management process. This means that for the duration of the project all service and support comes from the development team. After the eight week development project is completed, the service includes a further four week usage agreement (for a maximum of 100 users) to test and evaluate the solution. Service support will provide: A technical support helpdesk five days per week (Monday to Friday, excluding Bank Holidays) from 09:00 to 17:00. Support requests outside of these hours may be submitted via . User Helpdesk enquiries are to have an acknowledgement within 2 hours. User Helpdesk enquiries are to have an initial response within 2 working days. User Helpdesk enquiries are to be fully resolved within 5 working days permitting closure. 7

16 8. Service constraints Please see the sections on Technical Requirements & Consumer Responsibilities, below. Are the full constraints covered in the Tech Requirements? Do you need to highlight hosting and licensing requirements here? 8

17 9. Service levels Atos provides suitably trained individuals to complete the tasks necessary for this service. They can work at the client site or remotely, depending on the need for access to: Client staff Client applications & network. Atos standard working hours / days are 09:00 to 17:00 Monday to Friday, excluding public & regional holidays. 9

18 10. Financial recompense To minimise the cost to users, Atos does not provide service credits for use of the service. All Atos services are provided on a reasonable endeavours basis. Please refer to G Cloud terms and conditions. In accordance with the guidance within the GPS G-Cloud Framework Terms and Conditions, the Customer may terminate the contract at any time, without cause, by giving at least thirty (30) Working Days prior notice in writing. The Call Off Contract terms and conditions and the Atos terms will define the circumstances where a refund of any pre-paid service charges may be available. 10

19 11. Training Where required, Atos, alongside UniVirtua, can include tasks to train-up client staff in the tools and techniques associated with mobile application development. This would be an extension of the service described and at additional cost. The development of training and training materials for the use of the digital service is a key element of Atos service development lifecycle. In the event that the customer decides to proceed to the production process, these services can be purchased at additional cost Training Services Atos Training Services are designed with Atos customers business goals in mind. Atos work closely with Atos customers from the outset of a training requirement to understand the reasons for the training and the expected business benefits. Understanding the organisation, strategies, objectives and goals is critical to the overall success of the training solution. This enables us to design and implement focused learning solutions that take into account the culture, business environment and the impact of the changes. Atos also believe that a well-designed and intuitive solution requires less training: saving both time and money. Effective training is an integral part of the overall solution and without it the anticipated return on investment is unlikely to be realised. Atos approach ensures Atos solution builds awareness, knowledge and understanding. This improves ownership and commitment, increasing the user s confidence in and enthusiasm for the new working practices. Atos solutions have to be fit for purpose, and Atos adopt an innovative and flexible approach to deliver training programmes to address a customer s requirements. Typically the Training Service may cover the following training activities: Training Needs Analysis Design and Development of training material including on-line training materials such as e-learning programmes Training Delivery Training Support Services such as floor walking, and one-to-one training Training Administration Training Communication Programmes Training Management Evaluation of training. 11

20 12. Ordering and invoicing process Ordering this product is a straightforward process. Please forward your requirements to the address Atos will prepare a quotation and agree that quotation with you, including any volume discounts that may be applicable. Once the quotation is agreed, Atos will issue the customer with the necessary documentation (as required by the G-Cloud Framework) and ask for the customer to provide Atos with a purchase order. Once received, the customer services will be configured to the requirements as per the original quotation. For new customers, additional new supplier forms may need to be completed. Invoices will be issued to the customer and Shared Services (quoting the purchase order number) for the services procured. On a monthly basis, Atos will also complete the mandated management information reports to Government Procurement Services detailing the spend that the customer has placed with us. Cabinet Office publish a summary of this monthly management information at: 12

21 13. Termination terms 13.1 By consumers (i.e. consumption) Termination shall be in accordance with: The G-Cloud Framework terms and conditions Any terms agreed within the Call Off Contract under section 10.2 of the Order Form (termination without cause) where the Government Procurement Service (GPS) guidance states At least thirty (30) Working Days in accordance with Clause CO-9.2 of the Call-Off Contract Atos Supplier Terms for this Service as listed on the G-Cloud CloudStore. For this specific service, by default Atos ask for at least thirty (30) Working Days prior written notice of termination as per the guidance within the GPS G-Cloud Framework Terms and Conditions By the Supplier (removal of the G-Cloud Service) Atos commits to continue to provide the service for the duration of the Call Off Contract subject to the terms and conditions of the G-Cloud Framework and Atos Supplier Terms. 13

22 14. Data restoration / service migration Not applicable 14

23 15. Consumer responsibilities Efficient operation of an applications development project requires timely provision of a range of information and services by the users and client organisation; these will be outlined in the workplan and usually include: Context: access to strategies and business plans Expertise: access to users for workshops and testing Knowledge: access to current documentation and applications Facilities: work space, physical access & network/internet access (if on client site). 15

24 16. Technical requirements Efficient project delivery during the requirements management & specification stages - usually requires consideration of access to: The Atos network (usually via the Internet) The Internet/WWW Any shared project areas (e.g. on client or Atos cloud) Development and test environments Client legacy systems. 16

25 17. Trial service This service is in the form of a paid proof of concept or trial service that operates for a period of 3 months, supporting up to 100 users. 17

26 18. Glossary Term POC Pilot MDM UXD BYOD Definition Proof of Concept Trial development and test service Mobile Device Management User Experience Design Bring Your Own Device 18

27 19

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