AnceroAir Mobile Device Management (MDM) Service Guide

Size: px
Start display at page:

Download "AnceroAir Mobile Device Management (MDM) Service Guide"

Transcription

1 AnceroAir Mobile Device Management (MDM) Service Guide

2 Contents Service Overview... 3 Core Mobile Device Management... 3 Mobility Management Bundle... 3 Secure Productivity Suite... 4 TouchDown (with Exchange ActiveSync) by Nitrodesk... 5 Self Service Automated Enrollment... 5 Base Policy and Compliancy Rule Set... 5 Platform Maintenance and Version Requirements... 5 Warranty Exclusion... 5 Service Exclusions... 5 Support for Out of Compliance Devices... 5 Application Deployment & Support... 6 Custom Policies and Compliancy Rule Sets... 6 Help Desk & Support... 6 Support Hours... 6 Onsite Remediation... 6 Response vs. Resolution Time... 6 Service Level Objective... 7 Device Replacement & License Transfer... 7 Acceptable Use Policy... 8 Customer Obligations... 8 MDM Capabilities by Device Type Ancero, LLC Page 2 of 8 v

3 Service Overview Core Mobile Device Management AnceroAir provides the ability to provision, manage, and secure corporate and employee-owned devices over the air. It includes core MDM features such as device enrollment, configuration, security policy management, and device actions such as send message, locate, lock and wipe. Advanced MDM features include automated compliance rules, BYOD privacy settings, and Mobility Intelligence dashboards and reporting. Specific features can vary across device platforms: ios AnceroAir for ios uses an agent that interfaces with the Apple Mobile Device Management API and the Apple Push Notification Service (APNS) to provide management, security, and reporting capabilities for devices running ios 4 or higher. Android AnceroAir for Android uses an agent that interfaces with the Android Mobile Device Management API framework to provide management, security and reporting for Android devices running version 2.2 or higher. Windows Phone AnceroAir for Windows Phone uses an agent that interfaces with Microsoft Push Notification Services (MPNS) and Microsoft ActiveSync to provide management, security, and reporting for Windows Phone devices running version 7.5 or higher. BlackBerry (RIM) AnceroAir for Blackberry uses an agent that interfaces with BlackBerry Push Notification services and the BlackBerry Internet Service (BIS) to provide management, security and reporting for Javabased BlackBerry devices running version 5.0 or higher. This service requires subscription to BlackBerry Internet Service (BIS) data plan. AnceroAir Cloud Extender provides the ability to securely integrate with enterprise systems such as Microsoft Exchange, Microsoft Office 365, Active Directory, LDAP, Lotus Traveler, BlackBerry Enterprise Server, and Certificate Authorities. For a complete list of features and capabilities per device type, please see our attached Feature Guide. Mobility Management Bundle For customers enrolled in the AnceroAir Mobility Management Bundle offering, the following additional services are included in addition to the Core Mobile Device Management features: Mobile Application Management Mobile Application Management provides the ability to add applications and distribute them to supported devices managed by Ancero. This includes our App Catalog, an on-device application for users to view, install, and be alerted to update managed applications. Customers shall be allotted application distribution rights to a certain number of devices in accordance with the licensed quantity purchased. Customer has the ability to reference application packages that are hosted by the Customer. The service supports ios, Android, and Windows Phone devices Ancero, LLC Page 3 of 8 v

4 Secure Document Sharing Secure Document Sharing allows the Customer to add documents and distribute them to supported devices managed by Ancero. This service includes Doc Catalog, an on-device application that provides users secure access to view shared documents. Each document can have its own security policies such as require authentication, restrict copy/paste functionality, and block from being opened or shared in other applications. Customer will be responsible for all document content and formatting. Customer shall be allotted document distribution rights to a certain number of devices in accordance with the purchased licensed quantity. This service supports ios and Android devices. Content Cloud Content Cloud provides Customer the ability to upload application packages and documents to Ancero's Content Distribution system. Customer has the ability to store up to 1GB of data for distribution and a pool of bandwidth equivalent to 6GB per contracted device of annual usage. Customer shall be invoiced monthly for usage and storage in excess of these amounts. Overage fees are $0.60 per GB of additional monthly bandwidth usage and $25 per month for each GB of additional storage. Mobile Expense Management Mobile Expense Management allows the Customer to create data usage policies and assign them to supported devices managed by Ancero. Policies are configured based on allowed data usage (in MB) and calendar start date. Policies can be assigned at a device, group or global level. Alert thresholds and messaging for both in network and roaming data usage can also be configured. This data is collected via the agent on ios and Android devices. Secure Productivity Suite For customers enrolled in the AnceroAir Secure Productivity Suite offering, the following additional services are included in addition to the Mobility Management Bundle and Core Mobile Device Management features: Mobile Application Security Mobile Application Security provides additional data protection for enterprise applications. Customers can upload applications (.ipa), provisioning profiles, and signing certificates to AnceroAir and add security features such as user authentication, restrict copy/cut/paste, restrict back-ups, and enforce device compliance. Distribution to supported devices is provided using the AnceroAir Mobile Application Management feature. Mobile Application Security supports ios 5 or above. Secure Browser Secure Browser is a full featured web browser for ios and Android devices. Customers can define URL filtering and security policies, ensuring that users only access approved web content. Secure Browser includes ability to disable native and 3rd party web browsers either through application policy or blacklisting when combined with the AnceroAir Core MDM service. Secure Browser supports Android 4.0 and ios 5.0 or above Ancero, LLC Page 4 of 8 v

5 Secure Mail Secure Mail provides a separate and secure office productivity application for users to access and manage , calendar, and contacts. Secure Mail provides Customers the ability to control s and attachments to prevent data leakage by restricting the ability to forward or move content to other applications, enforcing authentication, restricting copy/cut/paste, and locking down attachments for view only. Secure Mail supports Android 4.0 and ios 5.0 or above. TouchDown (with Exchange ActiveSync) by Nitrodesk TouchDown is a 3rd Party supplemental software application required for management on Android devices that are not Samsung or Motorola Business-Ready devices. Business-Ready constitutes devices that are enabled with SAFE 2.0 or higher for Samsung devices or Motorola EDM 3.0 or higher for Motorola devices. Use of the Touchdown service shall be governed by, and require Customer s acceptance of, Nitrodesk s licensing terms. Touchdown licenses are sold on a per-device basis with a onetime payment frequency. Ancero shall provide support for the Touchdown licenses during Customer s AnceroAir Service Term only. Self Service Automated Enrollment Customer is required to complete and return to Ancero an enrollment form for the Devices to be added to the MDM Service. Ancero will initiate the enrollment process for the listed Devices and will provide Customer with Self-Service Guides for device enrollment. Customer is responsible for disseminating these instructions to their end-users and coordinating device enrollment. Ancero will provide Customer with a list of successfully enrolled devices. Additional Ancero setup and enrollment services are available at an additional cost to Customer. Base Policy and Compliancy Rule Set Ancero will setup and deploy our standard base policy and compliancy rule set as part of the initial setup process. Policies and rule set features and capabilities vary across device platforms. Platform Maintenance and Version Requirements Ancero and its suppliers will perform platform maintenance from time to time to improve and enhance our MDM system. Ancero will endeavor to provide advanced notice via prior to conducting any maintenance on our platform hardware and software components. Warranty Exclusion Ancero does not warrant that Customers use of the AnceroAir MDM Service will be accurate, error free or uninterrupted. Ancero shall have no obligation or otherwise with respect to any infringement claim or a claim of a breach of the performance warranty arising from Customers (a) use of the MDM Service not specifically authorized by Ancero or for purposes other than those intended by Ancero, or (b) any use of a form of the MDM other than Ancero s latest version release. Service Exclusions Support for Out of Compliance Devices Upon enrollment of a device into the AnceroAir MDM Service or any time thereafter, a device may be deemed out of compliance with the established base security policy. Ancero will notify Customer of such 2014 Ancero, LLC Page 5 of 8 v

6 out of compliancy in a timely fashion in accordance with our service level objective. Services related to the remediation of an out-of-compliance device fall outside the scope of this service and may be performed by Ancero at an additional cost to Customer upon request. Application Deployment & Support Application deployment and support fall outside the scope of this service and may be performed by Ancero at an additional cost to Customer upon request. Application support is provided best effort and issue resolution is not guaranteed. Custom Policies and Compliancy Rule Sets As mentioned previously, Ancero will setup and deploy our standard base policy and compliancy rule set as part of the initial setup process. Custom Security Policies and Compliancy Rule Sets may be developed and deployed at an additional cost to Customer upon request. Re-Provisioning Policy Ancero assesses an initial set up fee to cover the cost of provisioning devices enrolled at the time service is initiated. Ancero reserves the right to assess additional provisioning fees for new enrollments and reenrollments resulting from hardware changes and additions, as well as changes in wireless service provider. Support Support Hours Unless otherwise agreed to in writing, help desk support for non-critical issues (P2 and P3 Severity Codes as defined below) will be provided during regular business hours, which are defined as Monday through Friday from 8:00AM to 8:00PM EST. Critical issues such as a complete system outage will be responded to on a 24x7x365 basis. A Customer request to obtain emergency support for a non-critical issue outside of standard business hours will be billed separately. Statutory holidays observed by Ancero are New Year s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. During these designated holidays Ancero may operate with a reduced staff and Customers may experience slower than normal response times. Onsite Remediation Onsite remediation of device-related issues fall outside the scope of this service and may be performed by Ancero at an additional cost to Customer upon request. Device support is provided best effort and issue resolution is not guaranteed. Response vs. Resolution Time It is critical to understand that response time and resolution time are separate and distinct measurements of time. Response time is the time it takes to initially return contact to a Customer and acknowledge the problem after the Ancero technical staff has received a service request. Resolution time is the date and time a given problem is actually resolved. Because of the potential impact of third party vendors and the complexity of certain kinds of technical situations, Ancero cannot provide guaranteed resolution times. If a problem cannot be resolved within the escalation time frame it will be automatically escalated from the help desk technician to a higher level resource for additional support Ancero, LLC Page 6 of 8 v

7 A variety of factors, including many beyond Ancero s control, can impact the time needed to resolve a technical problem. In most cases, support requests will require the active participation of a Customer representative who is familiar with the reported problem, and who is able to work with the assigned Ancero support technician to ensure a satisfactory resolution. Third party vendor support agreements and their associated response times can significantly impact the time needed by Ancero to resolve a technical problem. The AnceroAir MDM program is not intended to be a guarantee of mobile device functionality. All services provided by Ancero will be tracked and managed via Ancero s ticketing system. Ancero will not be responsible for interacting with or updating any third party ticketing system. Service Level Objective Ancero provides all AnceroAir MDM customers with access to priority support from our help desk and support staff. The following matrix defines the service level objective provided by Ancero under the AnceroAir MDM program: Severity Code Severity Initial Response Time Escalation P1 Critical A situation that is causing a critical impact to the Customer s business operation with wide-spread outage, or impact to a critical user or group of users, and no immediate workaround is available. The Customer s workflow capabilities are severely limited or degraded. 15 minutes from receipt of call 1 Hour from first response P2 High - A P1 situation with a workaround such that the Customer can continue to use the covered device at an acceptable level. The Customer s workflow capabilities may be moderately limited or degraded. 30 minutes from receipt of call 4 Hour from first response P3 Normal - Low impact problems and/or services which do not require immediate resolution or completion, as they do not directly affect the Customer s productivity or limit functionality. This includes routine system maintenance, patching and updates as required. The Customer s workflow capabilities are not limited or degraded. P3 issues are considered noncritical and will be handled during standard business hours. 4 hours from receipt of call As necessary as determined by engineering staff Note: Ancero s technical staff reserves the right to adjust the severity code as the situation develops, and as the support requirement warrants. Device Replacement & License Transfer Ancero acknowledges that mobile devices enrolled in our AnceroAir MDM program may be replaced from time to time. If a covered device is replaced by a new one, Customer must contact Ancero to transfer the license from the old covered device to the new one. Enrollment of a new device without revoking the 2014 Ancero, LLC Page 7 of 8 v

8 license from the original device will result in additional device charges. Therefore, it is important that the Customer advise Ancero which device should be removed from the system in lieu of the new device. Acceptable Use Policy This Acceptable Use Policy governs the use of any software or mobile device management services obtained from Ancero and its suppliers by any person ( End User ). End User acknowledges that the software and its structure, organization, source code, and protocols constitute valuable and proprietary trade secrets and other proprietary intellectual property of Ancero and its suppliers. Accordingly, End User agrees not to: (a) modify, adapt, alter, translate, or create derivative works from the software; (b) merge the software with any other software, products or services; (c) sublicense, resell, re-distribute, lease, rent, loan, disclose or otherwise transfer the software or any other associated products and services to any third party; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source or object code of the software; (e) use the software to provide any facility management, service bureau or similar services to third parties, permit third parties to remotely access and use the software or use or permit any software to be used, or to develop a product line that is similar to the software; (f) publish or share with any third party any results of any benchmark or performance tests run on the software or component thereof; or (g) otherwise use or copy the software except as expressly allowed in a written services agreement or other agreement by Ancero. In addition, End User agree that it will not use the software or services to take any action that: (i) violates any applicable law or regulation or is legally libelous, defamatory, indecent, obscene or pornographic; (ii) would violate copyright, trademark, trade secret or other property right of any third party; or (iii) interfere with other users use of the software or of the Internet; (iv) involves the addition, removal or modification of identifying network header information in an effort to deceive; (v) uses the software to access, or attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Ancero s or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data; (vi) uses the software to collect, or attempt to collect, personal information about third parties without their consent. Ancero reserves the right, in its sole discretion, to modify, limit or otherwise adjust any End User s use of the services or software if such use is deemed to be excessive, abusive or otherwise contradictory to the intended purpose and use of such services or software. Customer Obligations Customer must notify Ancero in advance of material changes that may impact a covered device or devices, or inhibit or delay Ancero s ability to render service. Customer must assign one or more staff members to assist and actively work with Ancero technical staff as needed to resolve problems during the provisioning of help desk and remote support services, especially during the initial enrollment process. Customer must agree to embrace our base security policy and compliancy rule set, or request a custom policy and/or rule set configuration at an additional cost to Customer. Customer must agree to implement version upgrades to the AnceroAir MDM system as may be required in order to maintain minimum supported standards. MDM Capabilities by Device Type See our associated Feature Guide for a complete list of capabilities per device type Ancero, LLC Page 8 of 8 v

Ancero Network Attached Storage (NAS) Service Guide

Ancero Network Attached Storage (NAS) Service Guide Ancero Network Attached Storage (NAS) Service Guide Contents Service Overview... 3 Ancero Network Attached Storage... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Ancero Backup & Disaster Recovery (BDR) Service Guide

Ancero Backup & Disaster Recovery (BDR) Service Guide Ancero Backup & Disaster Recovery (BDR) Service Guide Contents Service Overview... 3 Ancero Backup and Disaster Recovery... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Ancero Virtual Private Network (AVPN) Service Guide

Ancero Virtual Private Network (AVPN) Service Guide Ancero Virtual Private Network (AVPN) Service Guide Contents Service Overview... 3 Ancero Virtual Private Network Service (AVPN): Reliable, flexible, any-to-any connectivity... 3 AVPN Benefits... 3 AVPN

More information

Ancero Managed Internet Service (MIS) & Private Network Transport (PNT) Service Guide

Ancero Managed Internet Service (MIS) & Private Network Transport (PNT) Service Guide Ancero Managed Internet Service (MIS) & Private Network Transport (PNT) Service Guide Contents Service Overview... 3 Managed Internet Service (MIS): Dedicated Access that Keeps You Connected... 3 Reliable,

More information

IBM United States Software Announcement 215-078, dated February 3, 2015

IBM United States Software Announcement 215-078, dated February 3, 2015 IBM United States Software Announcement 215-078, dated February 3, 2015 solutions provide a comprehensive, secure, and cloud-based enterprise mobility management platform to protect your devices, apps,

More information

Ancero Network-Based IP VPN Remote Access (ANIRA) Service Guide

Ancero Network-Based IP VPN Remote Access (ANIRA) Service Guide Ancero Network-Based IP VPN Remote Access (ANIRA) Service Guide Contents Service Overview... 3 Ancero Network-Based IP VPN Remote Access Services (ANIRA)... 3 Solve Your Remote Access Needs with a Solid

More information

Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide

Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide Table of Contents 1. DEFINITIONS... 3 2. SCOPE OF SERVICES... 3 3.1 HVD... 4 3.2 WEBHVD... 4 3.3 HVS... 4 3.4 STORAGE D3...

More information

1. What are the System Requirements for using the MaaS360 for Exchange ActiveSync solution?

1. What are the System Requirements for using the MaaS360 for Exchange ActiveSync solution? MaaS360 FAQs This guide is meant to help answer some of the initial frequently asked questions businesses ask as they try to figure out the who, what, when, why and how of managing their smartphone devices,

More information

Ancero Colocation Hosting Service Guide

Ancero Colocation Hosting Service Guide Ancero Colocation Hosting Service Guide Contents Service Overview... 3 A Turnkey Solution for Consolidation, Cost Control and Global Growth... 3 Expand Capacity, Extend Reach... 3 Maintain Control, Minimize

More information

Ancero IP Toll Free Service Guide

Ancero IP Toll Free Service Guide Ancero IP Toll Free Service Guide Contents Service Overview... 3 Ancero IP Toll Free Service: Inbound Voice over IP Calling... 3 Advantages... 3 Features and Benefits... 4 Options and Toll Free Advanced

More information

Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015

Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015 Procon Frostbite 1.1 and subsequent releases End User License Agreement Revised: April 7, 2015 THIS IS A LEGAL AGREEMENT between "you", the individual, company, or organisation utilising Procon Frostbite

More information

Symantec Mobile Management Suite

Symantec Mobile Management Suite Symantec Mobile Management Suite One Solution For All Enterprise Mobility Needs Data Sheet: Mobile Security and Management Introduction Most enterprises have multiple mobile initiatives spread across the

More information

1 Mobile Device Management

1 Mobile Device Management roduct Service Description 1 Mobile Device Management Mobile Device Management (MDM) is the process of monitoring, configuring, and securing mobile devices over-the-air (OTA). Hardware and software technologies

More information

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS 1. IMPORTANT NOTICE PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (THE AGREEMENT ) CAREFULLY BEFORE PROCEEDING TO USE THE ENCLOSED

More information

Trial Period License Agreement

Trial Period License Agreement Trial Period License Agreement The Process Server Central, LLC, d/b/a "My Court Calendar", Restricted License ( Agreement ) is dated on the registration date ( Effective Date ) between Process Server Central,

More information

Customer: Address: Support Contact:

Customer: Address: Support Contact: MaxxVault MaxxDocs Software Subscription and Support Agreement 3340 Veterans Memorial Highway Suite 400 Bohemia, NY 11716 631-446-4800 www.maxxvault.com Customer: Address: Support Contact: Effective Date:

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

Terms and Conditions- OnAER Remote Monitoring Service

Terms and Conditions- OnAER Remote Monitoring Service Terms and Conditions- OnAER Remote Monitoring Service TERMS OF SERVICE Please read these terms of user ( Agreement or Terms of Service ) carefully before using the services offered by AERCO International,

More information

InnoCaption TM Service Terms of Use

InnoCaption TM Service Terms of Use PRIOR TO USING THE INNOCAPTION SERVICE YOU MUST REVIEW AND AGREE TO THE TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT ( AGREEMENT ) BY COMPLETING YOUR REGISTRATION ( SIGN UP ) FOR INNOCAPTION SERVICE.

More information

TCS Hy5 Presidio Your Mobile Environment, Your Way Configure, Secure, Deploy. Mobility Solutions

TCS Hy5 Presidio Your Mobile Environment, Your Way Configure, Secure, Deploy. Mobility Solutions TCS Hy5 Presidio Your Mobile Environment, Your Way Configure, Secure, Deploy Mobility Solutions The growth of in-house and third-party enterprise mobile applications; device diversity across ios, Android,

More information

HYBRID SOLUTIONS INDEPENDENT SOFTWARE VENDOR AGREEMENT

HYBRID SOLUTIONS INDEPENDENT SOFTWARE VENDOR AGREEMENT HYBRID SOLUTIONS INDEPENDENT SOFTWARE VENDOR AGREEMENT THE VERTEXFX TRADER API (THE SOFTWARE ) AND THE ACCOMPANYING DOCUMENTATION (THE RELATED MATERIALS ) (COLLECTIVELY, THE PRODUCT ) ARE PROTECTED BY

More information

Managing enterprise email in a mobile world

Managing enterprise email in a mobile world Technical Brief Managing enterprise email in a mobile world Going beyond ActiveSync to address enterprise mobile mail security and management challenges with Kony EMM ActiveSync for Enterprise ActiveSync

More information

SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT

SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT PLEASE READ THIS LICENSE AND REMOTE HOSTED SERVICES AGREEMENT CAREFULLY BEFORE USING THIS WEB SITE BY CHOOSING THE ACCEPT BUTTON YOU ARE (1)

More information

AAPT Business Media Connect. Service Schedule

AAPT Business Media Connect. Service Schedule AAPT Business Media Connect Service Schedule This Service Schedule forms part of the Agreement between Us and You and cannot be used as a standalone agreement. Any terms defined in the Service Agreement

More information

Sycamore Leaf Solutions LLC

Sycamore Leaf Solutions LLC Sycamore Leaf Solutions LLC Terms of Service Terms of Service The Terms of Service for Sycamore Leaf Solutions ("Terms of Service") are effective immediately upon the User's acceptance of the Terms of

More information

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT.

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. Novell ZENworks Mobile Management Novell ZENworks Mobile Management Enterprise App Software License Agreement PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE,

More information

END USER LICENSE AGREEMENT ( EULA )

END USER LICENSE AGREEMENT ( EULA ) END USER LICENSE AGREEMENT ( EULA ) PLEASE READ CAREFULLY THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU, EITHER AS AN INDIVIDUAL, COMPANY OR OTHER LEGAL ENTITY (IN ANY CAPACITY REFERRED TO HEREIN AS END USER,

More information

REMOTE ONLINE BACKUP Terms and Conditions

REMOTE ONLINE BACKUP Terms and Conditions REMOTE ONLINE BACKUP Terms and Conditions 1. DEFINITIONS 1.1 Unless the context clearly indicates to the contrary, any term defined in the General Terms and Conditions when used herein, shall bear the

More information

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER:

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER: 1/8 DEVEO SOFTWARE LICENSE AGREEMENT COVER PAGE LICENSE CERTIFICATE AND LICENSE NUMBER Licensor: Deveo Oy Customer: [address line 1] [address line 2] Product Deveo on-premises Software version License

More information

PeopleMatrix Application Hosting Services Agreement

PeopleMatrix Application Hosting Services Agreement PeopleMatrix Application Hosting Services Agreement WolfeReiter, LLC CONTENTS 1. Services Agreement... 2 1.1. Description of Services... 2 1.2. Term... 2 1.3. Customer Responsibilities... 2 1.4. Payment

More information

Total Enterprise Mobility. Norbert Elek norbert_elek@hu.ibm.com www.maas360.com

Total Enterprise Mobility. Norbert Elek norbert_elek@hu.ibm.com www.maas360.com Total Enterprise Mobility Norbert Elek norbert_elek@hu.ibm.com www.maas360.com We Understand Your Mobility Challenges Bring your own device Support multiple platforms Increase productivity Reduce security

More information

Cisco Mobile Collaboration Management Service

Cisco Mobile Collaboration Management Service Cisco Mobile Collaboration Management Service Cisco Collaboration Services Business is increasingly taking place on both personal and company-provided smartphones and tablets. As a result, IT leaders are

More information

Compatibility Matrix BES12. September 16, 2015

Compatibility Matrix BES12. September 16, 2015 Compatibility Matrix BES12 September 16, 2015 Published: 2015-09-16 SWD-20150916153710116 Contents Introduction... 4 Legend...5 BES12 server... 6 Operating system...6 Database server...6 Browser... 8 Mobile

More information

Separation of Corporate and Personal: Best Practices for Securing Data on Employee-owned Devices

Separation of Corporate and Personal: Best Practices for Securing Data on Employee-owned Devices Separation of Corporate and Personal: Best Practices for Securing Data on Employee-owned Devices Val Hetrick, Director, Customer Success Neil Florio, VP Marketing 1 Agenda BYOD Trends End User Perception

More information

.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE

.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE .trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE Legal Notice Copyright 2015 Trustwave Holdings, Inc. All rights reserved. This document is protected by copyright

More information

Specific Program Document ( License SPD )

Specific Program Document ( License SPD ) Specific Program Document ( License SPD ) 1. CA Europe s.a.r.l. ( CA ) licenses to Customer the CA software program(s) listed below under the following terms and conditions. By using the CA Software, Customer

More information

Process Server Central, LLC Trial Period License Agreement

Process Server Central, LLC Trial Period License Agreement Process Server Central, LLC Trial Period License Agreement The Process Server Central, LLC Restricted License ( Agreement ) is dated on the registration date ( Effective Date ) between Process Server Central,

More information

Service Schedule for BT Mobile Device, Application, Content and E-mail Management

Service Schedule for BT Mobile Device, Application, Content and E-mail Management Service Schedule for BT Mobile Device, Application, Content and E-mail Management 1. SERVICE DESCRIPTION General Description 1.1. The Service is a suite of software products and includes: Mobile Application

More information

EMAIL SERVICES ADDENDUM TO EULA

EMAIL SERVICES ADDENDUM TO EULA Page 1 of 6 EMAIL SERVICES ADDENDUM TO EULA This Email Services Addendum to EULA (this Addendum ) applies to licenses of XMPie Software ( Users ) who have contracted with XMPie for services. This Addendum

More information

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z

ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 4 3.1 Scope of Hosted Exchange Services... 4 3.2 Data centre locations...

More information

Symantec App Center. Mobile Application Management and Protection. Data Sheet: Mobile Security and Management

Symantec App Center. Mobile Application Management and Protection. Data Sheet: Mobile Security and Management Mobile Application Management and Protection Data Sheet: Mobile Security and Management Overview provides integrated mobile application and device management capabilities for enterprise IT to ensure data

More information

Service Schedule for CLOUD SERVICES

Service Schedule for CLOUD SERVICES Service Schedule for CLOUD SERVICES This Service Schedule is effective for Cloud Services provided on or after 1 September 2013. Terms and Conditions applicable to Cloud Services provided prior to this

More information

Managing and Securing the Mobile Device Invasion. 2012 IBM Corporation

Managing and Securing the Mobile Device Invasion. 2012 IBM Corporation Managing and Securing the Mobile Device Invasion 2012 IBM Corporation Please Note: IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM

More information

SPRINT PCS DATA LINK - WIRELESS WAN PRODUCT ANNEX

SPRINT PCS DATA LINK - WIRELESS WAN PRODUCT ANNEX SPRINT PCS DATA LINK - WIRELESS WAN PRODUCT ANNEX The following terms and conditions in this Sprint PCS Data Link Wireless WAN Product Annex ( Annex ), together with the Sprint Standard Terms and Conditions

More information

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office

More information

CTERA Support Policy

CTERA Support Policy CTERA Support Policy May 2015 Version 2.0 2015, CTERA Networks. All rights reserved. Contents Our Commitment to Support ------------------------------------------------------------------------ 2 Terms

More information

Ancero SIP Trunking Service Guide

Ancero SIP Trunking Service Guide Ancero SIP Trunking Service Guide Contents Service Overview... 4 Use of Service and Ancero provided Device... 4 Use of Service only... 4 Prohibited Uses... 4 Use of Service and Device by Customers Outside

More information

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7)

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) These System Software and or Hardware System Support Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order

More information

M O B I L E C O L L A B O R A T I O N S O L U T I O N S

M O B I L E C O L L A B O R A T I O N S O L U T I O N S BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR UNIFIED COMMUNICATIONS M O B I L E C O L L A B O R A T I O N S O L U T I O N S January 2015 V2.00 D E P A R T M E N T O F

More information

SMARTDRAW SOFTWARE LICENSE AGREEMENT

SMARTDRAW SOFTWARE LICENSE AGREEMENT SMARTDRAW SOFTWARE LICENSE AGREEMENT PLEASE READ CAREFULLY: SMARTDRAW SOFTWARE, LLC ("SMARTDRAW") IS WILLING TO LICENSE THE SMARTDRAW SOFTWARE ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED

More information

Global Mobile Technologies Guide for Zenprise Enrollment for IOS devices (ipad, iphones)

Global Mobile Technologies Guide for Zenprise Enrollment for IOS devices (ipad, iphones) Global Mobile Technologies Guide for Zenprise Enrollment for IOS devices (ipad, iphones) As part of Sony Pictures commitment to enabling our workforce with the best technology and related tools available,

More information

APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION

APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION Response Code: Offeror should place the appropriate letter designation in the Availability column according

More information

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades.

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance

More information

PointCentral Subscription Agreement v.9.2

PointCentral Subscription Agreement v.9.2 PointCentral Subscription Agreement v.9.2 READ THIS SUBSCRIPTION AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE INSTALLING THIS SOFTWARE. THIS AGREEMENT, BETWEEN CALYX TECHNOLOGY, INC., DBA CALYX SOFTWARE (

More information

ZENworks Mobile Management 3.0.x Deployment Quick Start

ZENworks Mobile Management 3.0.x Deployment Quick Start ZENworks Mobile Management 3.0.x Deployment Quick Start September 2014 This Quick Start helps you deploy ZENworks Mobile Management in your environment. It includes the following sections: Install Your

More information

Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions

Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions Your use of the Microsoft Hyper-V Powered by Rackspace or Microsoft Cloud Platform

More information

SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010

SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010 SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010 This Service Level Agreement (SLA) ( Service Level Agreement or Agreement or SLA ) is by and between Bizcom Web Services, Inc. (the "Company")

More information

We suggest you retain a copy of these End User Terms of Use for your records.

We suggest you retain a copy of these End User Terms of Use for your records. END USER TERMS OF USE The use of Incident Response Technologies Inc. s ("IRT") Software is offered to you upon your acceptance of these End User Terms of Use. By using IRT s software (the Software ), you

More information

EXTENSION Assurance Policy Revised 12/13/2012

EXTENSION Assurance Policy Revised 12/13/2012 Page 1 of 6 EXTENSION, LLC ( VENDOR ) Assurance Policy EXTENSION Assurance Policy Revised 12/13/2012 This Service Policy describes the software support services, referred to as EXTENSION Assurance, which

More information

Process Server Central, LLC Trial Period License Agreement

Process Server Central, LLC Trial Period License Agreement Process Server Central, LLC Trial Period License Agreement The Process Server Central, LLC Restricted License ( Agreement ) is dated on the registration date ( Effective Date ) between Process Server Central,

More information

ForeScout MDM Enterprise

ForeScout MDM Enterprise Highlights Features Automated real-time detection of mobile Seamless enrollment & installation of MDM agents on unmanaged Policy-based blocking of unauthorized Identify corporate vs. personal Identify

More information

Service Schedule for Business Email Lite powered by Microsoft Office 365

Service Schedule for Business Email Lite powered by Microsoft Office 365 Service Schedule for Business Email Lite powered by Microsoft Office 365 1. SERVICE DESCRIPTION Service Overview 1.1 The Service is a hosted messaging service that delivers the capabilities of Microsoft

More information

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT.

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. Access Governance Suite 6 Lifecycle Manager 6 Compliance Manager 6 Software License Agreement PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE

More information

Managing Mobility in the BYOD Era:

Managing Mobility in the BYOD Era: Managing Mobility in the BYOD Era: New technology requires new thinking Clint Adams Director of Mobile Technology Services cadams@fiberlink.com BYOD is Accelerating 350 million employee-owned devices in

More information

The ForeScout Difference

The ForeScout Difference The ForeScout Difference Mobile Device Management (MDM) can help IT security managers secure mobile and the sensitive corporate data that is frequently stored on such. However, ForeScout delivers a complete

More information

THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO YOU BY INFRONT WEBWORKS.

THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO YOU BY INFRONT WEBWORKS. THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO YOU BY INFRONT WEBWORKS. I. Service Definition Infront Webworks, will provide you with cloud based services and other application

More information

SharePoint Hosting. AGREEMENT on SharePoint Hosting use

SharePoint Hosting. AGREEMENT on SharePoint Hosting use SharePoint Hosting AGREEMENT on SharePoint Hosting use Subject and Definitions The Subject of this Agreement is hosting of SharePoint hosting system (hereinafter: the Agreement ) which allows the use of

More information

Compatibility Matrix. BES12 Cloud. December 14, 2015

Compatibility Matrix. BES12 Cloud. December 14, 2015 Compatibility Matrix BES12 Cloud December 14, 2015 Published: 2015-12-14 SWD-20151214144314895 Contents Introduction... 4 Legend... 4 Browser... 4 BlackBerry Cloud Connector...5 Operating system...5 Microsoft

More information

Web Site Hosting End User Agreement

Web Site Hosting End User Agreement Web Site Hosting End User Agreement This Web site Hosting End User Agreement (the "Agreement") is by and between you and Register.com, Inc. ("Registrar"), and sets forth the terms and conditions of your

More information

WESTLINK MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION

WESTLINK MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION WESTLINK MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market mobile broadband Internet services offered by WestLink. It is WestLink s policy to provide

More information

SaaS Service Level Agreement (SLA)

SaaS Service Level Agreement (SLA) SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements

More information

Select Internet. Standard Terms and Conditions relating to the supply of online backup services by Select Internet

Select Internet. Standard Terms and Conditions relating to the supply of online backup services by Select Internet Select Internet Standard Terms and Conditions relating to the supply of online backup services by Select Internet Select Internet, PO Box 317 Kidlington, Oxford. OX5 3WZ www.selectinternet.co.uk Page 1

More information

FME SOFTWARE LICENSE AGREEMENT

FME SOFTWARE LICENSE AGREEMENT FME SOFTWARE LICENSE AGREEMENT IMPORTANT READ CAREFULLY: This FME Software License Agreement ("Agreement") is a legal agreement between You (either an individual or a single legal entity) and Safe Software

More information

Cablelynx Acceptable Use Policy

Cablelynx Acceptable Use Policy Cablelynx provides a variety of Internet Services (the Services) to both residential and business customers (the Customer). Below, you will find the terms and conditions that you agree to by subscribing

More information

Google Apps Premier Edition. Email Included Yes Yes Yes Email Storage 25 GB Varies by deployment

Google Apps Premier Edition. Email Included Yes Yes Yes Email Storage 25 GB Varies by deployment 7 Keys to Comparing with Microsoft Exchange Server 2003/2007 Partner Guide Introduction is Google s Software as a Service (SaaS) solution for business messaging, collaboration, and security. It includes

More information

Sophos Mobile Control Technical guide

Sophos Mobile Control Technical guide Sophos Mobile Control Technical guide Product version: 2 Document date: December 2011 Contents 1. About Sophos Mobile Control... 3 2. Integration... 4 3. Architecture... 6 4. Workflow... 12 5. Directory

More information

Nexinto Business Cloud Terms Microsoft Volume Licensing End user License Terms

Nexinto Business Cloud Terms Microsoft Volume Licensing End user License Terms Nexinto Business Cloud Terms Microsoft Volume Licensing End user Inhalt 1. Definitions... 2 2. Ownership of products... 2 3. Use of Client Software... 3 4. Use of Redistribution Software... 3 5. Copies...

More information

QIPoint Software Technical Support Policies Effective Date: 01-December-2014

QIPoint Software Technical Support Policies Effective Date: 01-December-2014 QIPoint Software Technical Support Policies Effective Date: 01-December-2014 Table of Contents Overview... 2 Support Terms... 2 Technical Support Fees... 2 Support Period... 2 License Set... 3 Unsupported

More information

Bell Mobile Device Management (MDM)

Bell Mobile Device Management (MDM) Bell MDM Business FAQs 1 Bell Mobile Device Management (MDM) Frequently Asked Questions INTRODUCTION Bell Mobile Device Management provides business customers an all in one device administration tool to

More information

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS)

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) 1. Introduction This Statement of Work (SOW) is an appendix to the existing Master Services Agreement between

More information

Compatibility Matrix BES12. June 30, 2016

Compatibility Matrix BES12. June 30, 2016 Compatibility Matrix BES12 June 30, 2016 Published: 2016-06-30 SWD-20160629162756538 Contents Introduction... 4 Legend... 4 BES12 server... 5 Operating system...5 Database server...5 Browser... 7 Mobile

More information

THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( Exchange My Mail ).

THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( Exchange My Mail ). THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( Exchange My Mail ). I. Service Definition. Exchange My Mail will provide Hosted Exchange and other Application Services

More information

QAD CLOUD EDI PROGRAM DOCUMENT

QAD CLOUD EDI PROGRAM DOCUMENT QAD CLOUD EDI POGAM DOCUMENT This QAD Cloud EDI Program Document establishes terms and conditions for Cloud Services ordered by Customer and provided by Vendor under an Order Document executed under a

More information

BYOD Policy Implementation Guide. BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment

BYOD Policy Implementation Guide. BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment BYOD Policy Implementation Guide BYOD Three simple steps to legally secure and manage employee-owned devices within a corporate environment We won t bore you with the typical overview that speaks to the

More information

AirWatch Enterprise Mobility Management. AirWatch Enterprise Mobility Management

AirWatch Enterprise Mobility Management. AirWatch Enterprise Mobility Management Device Vendor Comparisons Deployment options ( + / -) Vendor for On premises Cloud/SaaS and other platforms supported (+ / -) Vendor for ios Android Extended Android APIs Knox, Safe Safe BlackBerry Windows

More information

SERVICE TERMS AND CONDITIONS

SERVICE TERMS AND CONDITIONS SERVICE TERMS AND CONDITIONS Last Updated: April 19th, 2016 These Service Terms and Conditions ( Terms ) are a legal agreement between you ( Customer or you ) and Planday, Inc., a Delaware corporation

More information

www.novell.com/documentation Server Installation ZENworks Mobile Management 2.7.x August 2013

www.novell.com/documentation Server Installation ZENworks Mobile Management 2.7.x August 2013 www.novell.com/documentation Server Installation ZENworks Mobile Management 2.7.x August 2013 Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this

More information

CUSTOMER NAME. Hosting Services Agreement

CUSTOMER NAME. Hosting Services Agreement CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. The Silver plan is designed

More information

Dynatrace Support Policy

Dynatrace Support Policy Dynatrace Support Policy Standard Support March 2015 v2 Dynatrace TECHNICAL Support ENGINEERING TEAM The Dynatrace Support team consists of seasoned technical professionals dedicated to helping you optimize

More information

THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY.

THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY. THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY. Capitalized terms used herein but not otherwise defined shall have their respective meanings set forth in the End

More information

TERMS and CONDITIONS OF USE - NextSTEPS TM

TERMS and CONDITIONS OF USE - NextSTEPS TM TERMS and CONDITIONS OF USE - NextSTEPS TM DATED MARCH 24, 2014. These terms and conditions of use (the Terms and Conditions ) govern your use of the website known as NextSTEPS TM, https://www.stepsonline.ca/

More information

MOBILE DEVICE MANAGEMENT (MDM)

MOBILE DEVICE MANAGEMENT (MDM) PRODUCT DESCRIPTION Product Number: 0.0.0 MOBILE DEVICE MANAGEMENT (MDM) Effective Date: Month 00, 0000 Revision Date: Month 00, 0000 Version: 0.0.0 Product Owner: Product Owner s Name Product Manager:

More information

C. System Requirements. Apple Software is supported only on Apple-branded hardware that meets specified system requirements as indicated by Apple.

C. System Requirements. Apple Software is supported only on Apple-branded hardware that meets specified system requirements as indicated by Apple. ENGLISH APPLE INC. SOFTWARE LICENSE AGREEMENT FOR APPLE STORE APPLICATION PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ("LICENSE") CAREFULLY BEFORE USING THE APPLE SOFTWARE. BY USING THE APPLE SOFTWARE,

More information

ecoops Initial Subscription Agreement & Terms of Service

ecoops Initial Subscription Agreement & Terms of Service ecoops Initial Subscription Agreement & Terms of Service 1.0 The Parties. This is a binding, legal agreement ("Agreement") between Subscriber and ecoops. ecoops agrees to provide Subscriber and Authorized

More information

SAAS MADE EASY: SERVICE LEVEL AGREEMENT

SAAS MADE EASY: SERVICE LEVEL AGREEMENT SAAS MADE EASY: SERVICE LEVEL AGREEMENT THIS SERVICE LEVEL AGREEMENT DEFINES THE SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY ( SaaS Made Easy ). Capitalized terms used herein but not otherwise defined

More information

Business Partner Program

Business Partner Program Work the cloud Business Partner Program Now you can provide your customers with a premium online service and earn recurring revenues. The FilesAnywhere Business Partner Program allows you to integrate

More information

Cloud Hosting Terms and Conditions

Cloud Hosting Terms and Conditions 1 DEFINITIONS. 1.1 The following definitions shall apply in this Schedule. Any reference in this Schedule to "day" will be a calendar day. "Acceptable Use Policy" "Affiliate" "Cloud Services" "Customer

More information

PESKY GNATS CLINICIAN LICENSING AGREEMENT

PESKY GNATS CLINICIAN LICENSING AGREEMENT PESKY GNATS CLINICIAN LICENSING AGREEMENT You may only be a party to this licence if you are a qualified and, where appropriate, registered healthcare professional. The content of the desktop software

More information

CareFree Cloud Server and Data Backup & Disaster Recovery Statement of Work

CareFree Cloud Server and Data Backup & Disaster Recovery Statement of Work CareFree Cloud Server and Data Backup & Disaster Recovery Statement of Work This Cloud Server and Data Backup & Disaster Recovery Statement of Work ( SOW ) is governed under the Master Service Agreement

More information

Building a BYOD Program Using the Casper Suite. Technical Paper Casper Suite v9.4 or Later 17 September 2014

Building a BYOD Program Using the Casper Suite. Technical Paper Casper Suite v9.4 or Later 17 September 2014 Building a BYOD Program Using the Casper Suite Technical Paper Casper Suite v9.4 or Later 17 September 2014 JAMF Software, LLC 2014 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts

More information