Glasgow Guarantee - Modern Apprenticeships

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1 Glasgow Guarantee s Live Vacancies for person s aged under the age of 20. For more detailed job descriptions and how to apply/register, please refer to Criteria for Under 20 s to Register/Apply: Aged years old Live in Glasgow City postcode area or attend(ed) a Glasgow School If you have any questions relating to vacancies or candidates, please feel free to contact me or my colleague Leea Grierson (leea.grierson@drs.glasgow.gov.uk) Ref Job Title Company Name Trainee Maryhill Customer Housing 6409 Adviser Association Sector Customer Service Closing Date Posts JobDescription EducationRequirements 25/02/ Customer Service - Welcoming visitors by greeting them, in person or on the telephone; recording all arrivals into the office, and answering or referring inquiries or visitors to the appropriate team, both face to face and telephone. - Processing written enquiries and documentation, including invoices, payments, written enquiries, etc. - Updating and maintaining records, both manually and electronically. - Assisting with the processing of housing applications and issue of standard letters. - Opening and distribution of external mail, ensuring reception area is kept clean and clear at all times. - Raising requests for repairs on the appropriate electronic software. - Arranging appointments for tenants, contractors and staff in relation to repairs, welfare rights and housing options. - Developing an understanding of how the Association responds to Anti-Social Behaviour (ASB) and dealing with general ASB enquiries, uploading complaints onto

2 IT Apprentice Trainee Hairdresser Fairhurst Engineering Salon 1873 (GRA) internal database, Streetwise. - Receiving and recording complaints in line with the Associationâ s policies and procedures. - Collating statistical information and supporting the Customer Contact Team Leader with preparation of reports. - Providing administrative and general support to the Housing Management team. - Learning and completing a programme in effective Housing Association customer service. - Collecting tenant feedback and reporting on the findings. - Build and maintain effective working relationships throughout the Association. IT Related 28/02/ IT Support; IT Telephone Support; Daily management of the journals for the firm; Proactive checking of all backups in the firm; Archiving of all File copy Mailboxes firm wide; Management of the IT Hardware and Software databases; Management of the Computer Consumables for the firm; Help to Organise/Manage/Update Intranet. Responsible for the purchasing of IT peripherals. Printer Management; Firmware Support for the MS Office Applications Hairdressing & Beauty Word Excel PowerPoint Access. 28/02/ Training in all aspects of Hairdressing with some Beauty skills attached. This will include, cutting, colouring, styling and tinting of customers hair. Initial duties will include cleaning duties and attending to customers needs i.e. making tea etc. At least 3 Highers; Preferably Higher English (C or above), Higher Maths (C or above) and one more. Successful candidate will work towards SVQ3 in Hairdressing and therefore must be willing to learn.

3 6393 General Admin Assistant & Customer Support Officer Clyde Knitwear Ltd (t/a CKL) Admin Related 28/02/ The position is for a General Admin Assistant & Customer Support Officer â and the candidate will be involved in handling the day to day office work, but who can also, if the candidate is interested, get involved with the other aspects of the company - such as product development, marketing and sales â but the role will predominantly involve admin tasks. DUTIES & RESPONSIBILITIES The roles and responsibilities for the position of Sales / Office Administrator are grouped into three main areas. This list is not exhaustive and any other office admin / sales / data processing tasks may be required of the employee. Customer Relationship Management. Telephone; Answering incoming telephone calls promptly; Taking customer orders over phone quickly and accurately; Dealing with customer enquiries and issues professionally and promptly, Corresponding with B2B and ebay customer queries via Sales Support, Sales: Identifying, approaching and managing potential sales prospects o Upselling: offering additional or alternative products to customers. Product Knowledge: of CKL Products, prices, brands and CKL services Data Processing â Purchase : order, invoice and payment processing (B2B & ebay) â Sales : receipts processing (B2B & ebay) â Stock Control: accurate product stock processing from delivery notes o adding / Updating stock codes, quantities, and other data as required â Banking: accurate preparation of daily bank pay-in ESSENTIAL SKILLS / EXPERIENCE: intermediate knowledge of Microsoft Word, Excel, Outlook, Good written and spoken English, Professional, warm and friendly manner, Good accurate typing, Self-motivated and willing to learn. PERSONAL TRAITS: Self-Reliant Self- Motivated, Accurate, Highly Organised, Prompt, Polite, Professional, able to work on own Initiative, Clear Communicator, Excellent Telephone Manner, Quick Thinker, Highly Organised, Good Time Manager, Familiar with Standard Office Equipment. OTHER BASIC SKILLS / EXPERIENCE PREFERRED (BUT NOT ESENTIAL): Sage 50 Accounts (Stock Control,Sales & Purchase Orders & Invoices) commerce & ebay shop management, Sales skills / experience, Marketing skills / experience, Advanced Excel formula writing, Wordpress / Web Design / HTML, Adobe Photoshop / Illustrator, Adobe InDesign skills

4 according to specified procedures â Sage: updating / correcting of all data held on Sage â Management Reports: creation using MS Excel Office Support and Administration â Mail: Daily preparation of mail â Ongoing monitoring and attending to multiple company inboxes â Admin: General filing, faxing, printing, copying â Computer File Management: Organising of PC Folders & Files â Online E-commerce / ebay: Backend admin activities

5 6399 Business Apprentice Receptionist Fair Deal Admin Related 28/02/ General Admin Duties: - Typing. - Photocopying. - Filing. - Record all admin work request in admin work book. - Faxing (sending and distributing incoming faxes). - Opening, recording and distributing of incoming mail and franking and delivering outgoing mail. - Open building in morning and lock up in the evening. - Set up room and provide refreshments for Internal Meetings/Training Courses. - Ensure that all IT equipment (fax, photocopier, printer etc) in reception area have paper and ink. - Stationery and Cleaning products ordering. - Check admin communication book regularly and update admin team. - Report faults with photocopier/printers to relevant staff member/external supplier. - Keep stocks of forms/supplies to agreed levels. - Record incoming information on the relevant tracking sheets. - Check info log-in for s and distribute. - Update/maintain admin recording and tracking systems. Reception: - Answer and respond to telephone and front desk enquiries. - Take Messages. - Greet Visitors. - Booking internal and external rooms and venues for staff when required. - Maintain Sign in Books (Staff and Visitors). - Ensure there is an up to date duty rota at reception. - Ensure there is a supply of staff sign in sheets on a weekly basis. - Make bookings for taxis and record on spreadsheet. Finance: - Invoice payment. (work with Graduate Finance Office and BS Team Leader to ensure all invoices are processed on a weekly basis) - Issue Petty Cash at Educated to standard grade or Nat 4 level.

6 reception. (keep records for main office and reconcile regularly) - Assist with the issue of Sales Invoices to People supported by Fair Deal on a 4 weekly basis. (working with BS Team Leader and Operations Director) - Assist with the chasing of Aged Debtors working with BS Team Leader and Operations Director. Recruitment: - Ensure stocks of application packs are regularly checked and kept to agreed level. - Post out application packs on request. - Applications received â record application, assign a number to application, detach relevant pages and file separately from application form. - Attach an application monitoring form to application and file the form. - Ensure there are enough stocks of recruitment forms such as New Start Form, SSSC Codes of Practice Booklet, Disclosure Form, PDF, Welcome Pack Salon Assistant kroma hair and beauty Hairdressing & Beauty 28/02/ Attending to salon clients. - Cleaning and preparing the salon. - Answering calls. - Weekly training sessions.

7 Apprentice IT Support Engineer Apprentice Childcare Practitioner - ** VARIOUS OPPORTUNITIES AVAILABLE ** Red Mosquito Carousel IT Related 28/02/ The Apprentice will be required to carry out the following: - Understand and comply with Red Mosquito operational procedures (applicable to role). - Complete 1st line IT support tasks assigned by the Company to a satisfactory level. - Embrace the working environment and experience it provides. - Embrace learning through work experience and 3rd party training/certification. - Liaise with 1st Line Support Manager on daily basis. - Liaise with HR Manager and 3rd Party Training Provider as required. - Any other duty as required by the line manager commensurate with the post. Childcare & Early Years 29/02/ No experience necessary. Good Communication Skills A Good sense of maturity, Be able to work well with parents / staff and children from babies - 5 years of age. Do you have 3 standard grades at bands 1-4 including English or 3 National Unit 4 or 5 at pass level Apprentice Commis Chef Scoop Restaurants Ltd T/A Ox and Finch Hospitality & Events Management 13/03/ We pride ourselves in sourcing the finest fresh produce and creating delicious and innovative seasonal dishes. The role will involve working in all sections of our restaurant kitchen and developing a broad range of knowledge and skills using both modern and traditional cooking techniques. The successful candidate will gain experience working with various types of meat, fish, fresh seasonal and speciality produce, pastry and desserts. As well as working in our restaurant kitchen our apprentices will spend one day per week at a specialist training facility working towards their City and Guilds Professional Cookery

8 qualification. At the end of the apprenticeship there will be the opportunity of a full time job as a chef in Ox and Finch or in another exciting new restaurant which we are opening in the near future Food and Beverage Apprentice Dakota Eurocentral Ltd Customer Service 13/03/ Create a memorable experience for guests by providing authentic service infused with your personality, using formal language, and always delivered with a sense of food theatre. - Promote sales through service and encourage guest loyalty by providing consistently outstanding guest service and attention to detail throughout Dakota Bar and Grill. - Maintain a comprehensive knowledge of our menus to enhance guest experience by fulfilling guest dietary requirements whilst meeting food hygiene and alcohol responsibility regulations. - Foster an efficient, helpful and welcoming atmosphere for guests and colleagues, always following company procedures, and embracing the Dakota Values. No qualifications are required - we're simply looking for enthusiastic individuals who share our passion for hospitality.