Hospitality Industry

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1 VOCATIONAL SCHOOL Tourism & Hospitality Hospitality Industry Build your future the INTEC way

2

3 Contents: Introductory Courses: Hotel Reception - Certificate 3 Food and Beverage Control - Certificate 4 Food and Beverage Services - Certificate 5 Supervisory Courses: Front Office Supervisor - Certificate 6 Food Service Supervisor - Certificate 7 Housekeeping Supervisor - Certificate 8 Management Courses: Rooms Division Manager - Certificate 9 Food and Beverage Manager - Certificate 10 Hotel Manager - Certificate 11 Hotel Management - Diploma 12 INTEC offers three types of programmes, namely National Qualifications, Provider Programmes, and Agent Programmes: National Qualifications are credit bearing qualifications registered on the NQF and accredited by a Quality Assurance Body. Provider Programmes are unique to INTEC and are designed to increase and enhance your skills and knowledge within your chosen field. Agent Programmes are programmes and qualifications for which INTEC offers tuition, but where INTEC does not issue the final certificate (the agent body issues the final certificate). For more information about the types of programmes that INTEC offers, please see the INTEC General Brochure.

4 There are so many opportunities and careers open to you in the fast-growing hospitality industry! Your career path in the Hospitality Industry With INTEC s distance learning Hospitality courses you can study towards a Certificate or Diploma, finishing the shorter courses in as little as three months! Build your career in the hospitality industry the INTEC, way. Career Opportunities South Africa is one of the worlds largest tourism destination and 70% to 80% of our tourist reside in hotels whilst visiting our beautiful country. This is one of the fastest growing industries and a very rewarding one too. With these courses you have different options when selecting your career path and INTEC will make it as easy as possible for you to enrol on your programme of choice. Here are just some of the careers you can pursue when completing INTEC s courses: Restaurant Manager Front Desk Manager Chef Catering Airline Food Service Cruise Lines Hotel Management Theme Parks Personal Chef PC Specs Windows XP 512MB Ram Office Home Edition FREE Kit Items FREE when you enrol on any of these courses, you get a year s FREE subscription to Hotel and Restaurant 1 *INTEC College reserves the right to change the kit items without prior notice.

5 Financial Manager pg. 11 F & B Controller pg. 4 Stores Controller pg. 4 Stock Admin. Support pg. 4 Executive Head Chef pg. 7 Sous Chef pg. 5 Head Wine Steward pg. 5 Wine Steward pg. 5 Your career path in the hospitality industry Deputiy General Manager pg. 12 Food & Beverage Division Manager pg. 10 Room Division Manager pg. 9 Assistant F & B Manager pg. 7 Banqueting Manager pg. 10 Front Office Manager pg. 11 Restaurant Manager pg. 7 Bar Manager / Beverage Manager pg. 7 Room Service Supervisor Banqueting Supervisor pg. 8 pg. 7 Banqueting Coordinator pg. 7 Assistant Front Office Manager pg. 6 Assistant Restaurant Manager pg. 7 Barperson pg. 5 Room Service Waiter pg. 8 Banqueting Waiter pg. 5 Banqueting Porter pg. 7 Head Waiter pg. 5 Front Office Cashier pg. 6 Head Hall Porter (Concierge) pg. 3 Hotel Telephonist Head Receptionist pg. 3 pg. 6 Restaurant Waiter pg. 5 Hall Porter pg. 3 Hotel Receptionist pg. 3 Executive Housekeeper pg. 9 Housekeeper Supervisor pg. 8 Room Attendant pg. 8 Reservationist pg. 3 2

6 Introductory Course Hotel Reception The front office of the hotel plays a central role in the successful operation of a hotel. Guests identify the staff at the front desk as a reflection of the quality they can expect from the hotel, so you are always in the spotlight. The Hotel Reception programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Front of House I Accommodation Services You are required to hand in 4 written assessments. Certificate in Hotel Reception. 3

7 Introductory Course Food and Beverage Control The control of food and beverages is a very specialised function within the hotel environment, and usually includes the restaurant, bars, room service, banqueting, purchasing and the kitchen. The Food and Beverage Control programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Purchasing, Control & Catering I Hygiene You are required to hand in 6 written assessments. Certificate in Food and Beverage Control. 4

8 Introductory Course Food and Beverage Service Customer service, procedures, menus and the various restaurant functions are highlights of this course. The Food and Beverage Service programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Food and Beverage Studies Hygiene You are required to hand in 6 written assessments. Certificate in Food and Beverage Services. 5

9 Supervisory Course Front Office Supervision This course will develop your knowledge of the theoretical aspects of front office supervision. The front office is the focal point of a smoothly-run and successful hotel and the supervisor contributes to achieving and maintaining efficient front office operations. The Front Office Supervision programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Front of House I Accommodation Services Hospitality Management I You are required to hand in 6 written assessments. Certificate in Front Office Supervision. 6

10 Supervison Course Food Services Supervision Food service is a highly complex area, and this course develops your knowledge in the procedures and the supervision of the food service department. The food service departments of the hotel have to provide quality service as well as excellent food and beverages. Knowledge of procedures and service skills in this area is essential. The Food Services Supervision programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Hospitality Management I Hygiene Food & Beverage Studies Catering Theory I You are required to hand in 9 written assessments. Certificate in Food Services Supervision. 7

11 Supervison Course Housekeeping Supervision The aim of this course is to develop your theoretical competencies and supervisory skills with the objective of becoming a housekeeper for a hotel. The Housekeeping Supervision programme is a Provider Programme. Grade 10 (Std 8). You should be able to complete this course within 6-12 months. Communication & Guest Relations Hospitality Management I Hygiene Accommodation Services You are required to hand in 6 written assessments. Certificate in Housekeeping Supervision. 8

12 Management Course Rooms Division Management The rooms division of the hotel is the largest and often the determining factor in the success of a hotel. You will learn about rooms division procedures and departments, as well as the theory of supervision. The Rooms Division Management programme is a Provider Programme. Grade 12 (Std. 10). You should be able to complete this course within months. Communication & Guest Relations Introduction to Computers Front of House 1 Accommodation Services Hospitality Management I Maintenance & Security Hotel Law Hygiene Hotel Accounting Front of House II You are required to hand in 16 written assessments. Certificate in Rooms Division Management. 9

13 Management Course Food and Beverage Management This course aims to develop your knowledge of food and beverage service departments and their procedures, as well as the theoretical aspects of supervision. The Food and Beverage programme is a Provider Programme. Grade 12 (Std. 10). You should be able to complete this course within months. Communication & Guest Relations Food and Beverage Studies I Hygiene Food & Beverage Studies II Hotel Accounting Purchasing, Control & Catering Hotel Law Hospitality Management I Catering Theory II Introduction to Computers You are required to hand in 24 written assessments. Certificate in Food and Beverage Management. 10

14 Hotel Managenent Cert. Hotel Management Certificate Hotel Management is a dynamic career path requiring good management skills combined with a strong grounding in a variety of hotel industry disciplines. The Hotel Management Certificate programme is a Provider Programme. Grade 12 (Std. 10). You should be able to complete this course within months. Communication & Guest Relations Accommodation Services Front of House 1 Purchasing, Control & Catering I Hygiene Food & Beverage Studies I Hotel Law Hospitality Management I Maintenance and Security Hotel Accounting I Front of House II Food & Beverage Studies II Catering Theory II Introduction to Computers You are required to hand in 31 written assessments. Certificate Hotel Management. 11

15 Hotel Management Diploma Senior Hotel Management is a prestigious and highly responsible field requiring comprehensive and extensive knowledge of the hotel industry disciplines. With INTEC s non-formal course you will be equipped to assist any day or night manager to get you on your feet before you manage your own shift. Hotel Managenent Dipl. The Food and Beverage programme is a Provider Programme. Grade 12 (Std. 10). You should be able to complete this course within months. Communication & Guest Relations Food & Beverage Studies I Front of House I Purchasing, Control and Catering I Hygiene Accommodation Services Hotel Law Front of House II Hotel Marketing Hospitality Management I Hotel Accounting Food & Beverage Studies II Maintenance & Security Human Resource Management Catering Theory I Business Communication Business Economics Contract Law Hospitality Management II Introduction to Computers Accounting II You are required to hand in 42 written assessments. Diploma in Hotel Management. 12

16 From the Principal s desk Take your next step now! Follow through on your decision to enhance your life and your future prospects by enrolling in INTEC s Hospitality Industry courses today! Why study with us? Quality study material designed specifically for home-study. The freedom to study at YOUR pace, where and when it suits YOU. The widest range of courses for today s world. Free consultations with INTEC s career counselling and development specialists. Free study choice advice from INTEC s Student Consultants. The convenience of online enrolment, contact and advice. Affordable, easy payment options. Ongoing study support and individual attention from qualified tutors. College Accreditation INTEC College is committed to meeting legislative requirements regarding accreditation and registration of private education and training providers. We were among the first private education and training providers to receive provisional accreditation from Umalusi, the Council for Quality Assurance in General and Further Education and Training. INTEC College s accreditation number is FET PA. Our Student Consultants are only a phone call away. They are trained to help you choose the course that s right for you. Call them now, or simply fill in the enclosed enrolment form and mail it to INTEC College. Wishing you every success in your studies and your future! Dr. Chris Merts Dean of Distance Education Development go to: or Call a Student Consultant: JOHANNESBURG Tel: Fax: CAPE TOWN Tel: Fax: PORT ELIZABETH Tel: Fax: DURBAN Tel: Fax: PRETORIA Tel: Fax: INTEC College (PTY) LTD FET PA is a member of both the National Association of Distance Education Organisations in South Africa (NADEOSA) and the Association of Private Providers of Education, Training and Development (APPETD) K edition ERRORS AND OMISSIONS EXCLUDED (E & OE)

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