Fact Sheet - Level 2 Diploma in Business Administration (QCF)

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1 Fact Sheet - Level 2 Diploma in Business Administration (QCF) Combined (Competence and Knowledge) qualification This Apprenticeship framework consists of the following elements- Level 2 Diploma in Business Administration (QCF) Level 1 Functional Skills Maths* Level 1 Functional Skills English* Level 1 Functional Skills ICT* Employment Rights and Responsibilities Embedded or CFA Workbook Personal Learning & Thinking Skills *Functional Skills elements can sometimes be accredited through recognised prior learning such as a Grade C GCSE awarded within the previous 5 years. Additionally Level 2 Functional Skills can be offered. What are combined qualifications? A combined (Competence and Knowledge) qualification is a work based qualification that combines competence and technical knowledge to give learners the practical competences, technical skills and sector related knowledge they need to be able to carry out a job effectively. Combined qualifications are based on the National Occupational Standards What are the potential job roles for those working towards this qualification? Administrative assistant/administrator Business Support Officer School administrative assistant Secretary Receptionist Office Junior

2 What progression opportunities are available to learners who achieve this qualification? Level 2 Diploma in Customer Service (QCF) Level 2 Diploma in Team Leading (QCF) Level 3 Diploma in Business Administration Level 3 Diploma in Customer Service Level 3 Diploma in Management Job roles could be Personal Assistant, Office Executive or Office Supervisor. Delivery Training and Assessment is tailored to both the learner and employer needs. We will utilise a number of methods according to the preferred learning style indicated through the initial assessment. These can be 1 to 1 up skilling either by trainer or employer, the use of workbooks, audio and online support tools. The Business Administration Apprenticeship is delivered within the workplace over a minimum of 12 months. Qualification Structure To achieve a Level 2 Diploma in Business Administration (QCF) you must meet the following requirements. Minimum number of credits that must be achieved 45 Minimum number of credits achieved at Level 2 or above 36 Number of mandatory credits that must be achieved 21 Minimum number of optional credits that must be achieved from Group B 14 Minimum number of additional optional credits that must be achieved from Group B,C or D 10 Maximum number of optional credits that can be achieved from Group C 10 Maximum number of optional credits that can be achieved from Group D 6 Level Unit Reference Number Unit Title Credits GLH Mandatory Units (21 credits) 2 A/506/1964 Understand Employer Organisations H/506/1893 Communication in a Business Environment J/506/1899 Principles of providing Administrative Services L/506/1788 Manage Personal Performance and Development R/506/1789 Develop working Relationships with Colleagues T/506/1901 Principles of Business Document Production and Information Management 3 21

3 1 A/506/1799 Group B: Optional Units Meet and Welcome Visitors in a Business Environment A/506/1883 Administer the Recruitment and Selection Process A/506/1916 Contribute to the development and Implementation of an Information System D/506/1794 Health and Safety in a Business Environment D/506/1813 Handle Mail D/506/1875 Organise Business Travel or Accommodation F/506/1917 Monitor Information Systems H/506/1814 Provide Reception Services H/506/1876 Provide Administrative Support for Meetings J/506/1868 Use and maintain Office Equipment K/506/1796 Use a Telephone and Voic System K/506/1815 Prepare Text from Notes using Touch Typing K/506/1913 Develop a Presentation L/506/1807 Manage Diary Systems L/506/1810 Collate and Report Data L/506/1869 Contribute to the Organisation of an Event L/506/1905 Employee Rights and Responsibilities M/506/1816 Prepare Text from Shorthand 6 46

4 2 M/506/1895 Buddy a Colleague to Develop their Skills M/506/1914 Deliver a Presentation M/506/1945 Analyse and Present Business Data R/506/1811 Store and Retrieve Information R/506/1887 Administer Parking Dispensations R/506/1890 Administer Finance T/506/1817 Prepare Text from Recorded Audio Instruction T/506/1865 Archive Information T/506/1879 Administer Human Resource Records Y/506/1809 Produce Business Documents Y/506/1812 Produce Minutes of Meetings Y/506/2295 Maintain and Issue Stationary and Supplies 3 18 Level Unit Reference Number 2 A/506/ F/502/4396 Group C Optional Units Unit Title Credits GLH Deliver Customer Service Bespoke Software F/502/4625 Spreadsheet Software F/506/1934 Participate in a Project F/601/8320 Processing Customers Financial Transactions J/502/4559 Data Management Software 3 20

5 2 M/502/4300 Using M/502/4622 Presentation Software R/502/4628 Word Processing Software R/502/4631 Website Software R/506/2134 Process Information about Customers T/505/1238 Payroll Processing Y/506/2149 Develop Customer Relationships 3 18 Level Unit Reference Number Group D Optional Units Unit Title Credits GLH 2 A/506/1818 Understand the Use of Research in Business D/502/9928 Principles of Marketing Theory D/502/9931 Principles of Digital Marketing D/506/1939 Understand the Legal Context of Business F/505/6880 Exploring Social Media J/506/1806 Principles of Equality and Diversity in the Workplace K/503/8194 Principles of Customer Relationships L/505/ L/506/ R/505/3515 Understand the Safe use of Online and Social Media Platforms Understand Working in a Customer Service Environment Know how to Publish, Integrate and Share using Social Media 2 R/506/2294 Principles of Team Leading

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